17R1 – Roof Rack may Loosen and Detach – 2016-2017 Toyota 4Runner

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NHTSA Campaign Number: 17V291
Manufacturer Gulf States Toyota, Inc.
Components EQUIPMENT
Potential Number of Units Affected 1,019

 

Roof Rack may Loosen and Detach

If the roof rack fasteners loosen, the roof rack may detach from the vehicle, increasing the risk of a crash.

 

Summary

Gulf States Toyota, Inc (Gulf States) is recalling certain 2016-2017 4Runner vehicles equipped with the TFORCE accessory package.

The fasteners for the aftermarket roof rack may have been improperly tightened.

 

Remedy

Gulf States will notify owners, and dealers will inspect and, as necessary, tighten the roof rack fasteners, free of charge.

The recall is expected to begin June 1, 2017.

Owners may contact Gulf States customer service at 1-800-444-1074.

Gulf States’ number for this recall is 17R1.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

Attention

This is an important Safety Recall which has been initiated by Gulf States Toyota, Inc. (GST).

If you are located within Texas, Oklahoma, Louisiana, Arkansas or Mississippi, please refer to the Warranty page on GST Dealer Daily to obtain instructions on how to complete this repair and submit a warranty claim.

Toyota Dealerships outside of Texas, Oklahoma, Louisiana, Arkansas or Mississippi; GST will reimburse you for the repairs outlined in the following procedure. For repair authorization, parts ordering and reimbursement instructions, please contact Gulf States Toyota Inc, toll free at 1-800-444-1074, and select option ONE (1) for campaign support.

Thank you for your continued support.

Gulf States Toyota, Inc.

 

Published May 4 2017

To: All Toyota Dealer Principals, General Managers, Service Managers* & Pans Managers
Subject: Safety Recall 17R1
Certain 2016 – 2017 Model Year 4Runner
Equipped with Non-Toyota Roof Rack

 

On May 1, 2017, Gulf States Toyota, Inc. (CST) filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2016 – 2017 model year 4Runner vehicles.

 

Condition

The involved vehicles are equipped with a non-Toyota Roof Rack as part of the TFORCE Accessory Package. GST has determined that during the installation of the Roof Rack to the vehicle, some fasteners may have been tightened improperly. This condition could result in the fasteners becoming loose during vehicle operation. Under some circumstances, there is the potential for the Roof Rack to become detached, Increasing the risk of injury.

 

Remedy

Any authorized Toyota dealer will inspect and torque the roof rack fasteners to the proper value on affected vehicles at NO CHARGE.

 

Covered Vehicles

There are 1,019 vehicles covered by this Safety Recall,

Model Name Model Year GST Processing Period
4Runner 2016 and 2017 March 9 2016 to March 23, 2017

 

Owner Letter Mailing Date

GST will begin to notify owners in June of 2017. A sample of the owner notification letter has been included for your reference.

GST makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to fotward the owner letter to the customer who purchased the vehicle,

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

New Vehicles in Dealership Inventory

There are approximately 61 vehicles in new dealer inventory as of May 1, 2017.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. In addition to 49 Code of Federal Regulations 5577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Inspection Mirror Hang Tag

Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC),

 

Pre-Owned Vehicles in Dealer Inventory

GST requests that dealers do not deliver any pre-owned Vehicles in dealer inventory that are covered by a Safety Recall unless the vehicle has been remedied

As a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an outstanding Special Service Campaign or Safety Recall, Thus, no affected units should be designated, sold, or delivered as a TCUV until the Safety Recall has been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

GST requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course ii Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Certified Technician (any specialty)
  • Expert Technician (any specialty)
  • Master Technician
  • Master Diagnostic Technician

Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It is the dealerships responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to GST. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Parts Orderinq Process

The part number is listed in the table below and can be obtained from the GST regional PDC through your normal daily parts order. For dealers outside the GST Region, please call GST Accessory Technical Support at 1-800-444-1074 to obtain remedy parts.

Part Number Description Quantity
00012-1R1660-22 Hardware Kit 1

 

Note: A hardware kit may or may not be required depending on the results of the roof rack inspection.

 

Old/Removed Parts

Dealers DO NOT need to keep/store the old/removed parts. They can be scrapped.

 

Warranty Reimbursement Procedures

Warranty Reimbursement Procedures

Opcode Description Flat Rate Hours
17RIW1 Inspection/Torque (No Parts) 0.5
17RlW3 Inspect/Torque (Hardware Replacement) 0.5

 

  • The flat rate times include 0.1 hours for administrative cost per unit for the dealership,

 

A GST Port LIO warranty claim should be submitted, and must include the following required information.

GST Installed Product
Operation Code 17RIW1 or 17RIW3
Failed Part Number 00012-R1660-22
Safety RecaH No. 17R1
Replacement Part 00012-R1660-22
Trouble Code 99
Condition Improper Tightening of fasteners
Cause Installation Process
Remedy Inspect and if necessary Replace hardware. Torque all fasteners to proper specifications
Labor Time 0.5

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 Friday 8:30 am to 4:00 pm Central Time.

Please review the entire contents of this package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

Thank you for your cooperation.

GULF STATES TOYOTA, INC.

 

safety Recall 17R1
Certain 2016 – 2017 Model Year 4Runner
Non-Toyota Roof Rack

 

Frequently Asked Questions
Publication Date May 4, 2017

Q1: What is the condition?

A1: The involved vehicles are equipped with a non-Toyota Roof Rack as part of the TFORCE Accessory Package, GST has determined that during the installation of the Roof Rack to the vehicle, some fasteners may have been tightened improperly. This condition could result in the fasteners becoming loose during vehicle operation. Under some circumstances, there is the potential for the Roof Rack to become detached, increasing the risk Of injury.

 

Q1a: Are there any warning that this condition occurs?

A1a: If the Roof Rack fasteners become loose! it is possible that an abnormal rattling noise may be heard from the roof area of the vehicle

 

Q2: What is Gulf States Toyota going to do?

A2: GST will send, starting in June of 2017, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the remedy on the roof rack performed at NO CHARGE

 

Q3: Which and how many vehicles are covered by this Safety Recall?

A3: There are 1,019 vehicles covered by this Safety Recall.

Model Name Model Year GST Processing Period
4Runner 2016 and 2017 March 2016 to March 23 2017

 

Q4: How long will the repair take?

A4: The repair takes approximately 30 minutes. However depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: How does Toyota obtain my mailing information?

A5: GST uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?

A6: If you have additional questions or concerns, please contact the GST Customer Assistance Center at 1-800444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

 

Certain 2016-2017 Model Year 4Runner Vehicles
Equipped with a Non-Toyota Roof Rack

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle: <VIN>  NH TSA Recall No. xxxxxx

Mr. SAMPLE A. SAMPLE
12345 SAMPLE STREET
ANYPLACE, USA 77551-1212

 

Dear Toyota Customer.

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act Gulf States Toyota, Inc. (GST) has decided that a potential defect, which relates to motor vehicle Safety, exists on certain 2016 — 2017 Model Year 4Runner vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner of a 2016-2017 4Runner equipped with the TFORCE Roof Rack.

 

What is the Condition?

The involved vehicles are equipped with a non-Toyota Roof Rack as part of the ORCE Accessory Package. GST has determined that during the installation of the Roof Rack to the vehicle some festeners may have been tightened improperly. This condition could result in the fasteners becoming loose during vehicles operation Under some circumstances, there is the potential for the Roof Rack to become detached, increasing the risk of injury.

 

What will GST do?

Any authorized Toyota dealer will inspect and torque the roof rack fasteners to the proper value on affected vehicles at NO CHARGE.

What should you do?

This is an important Safety Recall

If you are in Texas, Louisiana, Oklahoma, Arkansas, or Mississippi, please contact any authorized Toyota Dealer to schedule an appointment to have the remedy performed. If you are outside these five states, please contact the GST Customer Assistance Center toll free at 1-800444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time

 

The remedy will take approximately 30 minutes. How ever, depending upon the dealer’s work schedule, it may be necessary to make your vehicle available for a Longer period of time.

 

What if you have o he questions?

  • Your local Toyota deal will be more than happy to answer any of your questions.
  • If you require further Assistance, you may contact the GST Customer Assistance Center at 1-800444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

If you believe the dealer r ST has failed or is unable to remedy the defect within a reasonable amount of time or without charge. you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., D.C. 205901 or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safecar.qov.

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this safety recall may have caused you.

Thank you for driving a Toyota

Sincerely,

GULF STATES TOYOTA, INC.

Gulf States Toyota, Inc.

 

TECHNICAL INSTRUCTIONS

FOR

SAFETY RECALL 17R1

TFORCE ROOF RACK

Certain 2016-2017 Model Year 4Runner

 

The repair quality of covered vehicles is extremely important to Toyota All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:

  • Certified Technician (any specialty)
  • Expert Technician (any specialty)
  • Master Technician
  • Master Diagnostic Technician

Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times

I. OPERATION FLOW CHART

Warranty Reimbursement Procedures

 

II. IDENTIFICATION OF AFFECTED VEHICLES

Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety Recall, and that the Campaign has not already been completed prior to dealer shipment or by another dealer    TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer

 

III. PREPARATION

A. Parts

The listed hardware kit may be necessary per the inspection instructions listed in the inspection section of the instructions

Part Number Description Quantity
00012-R1660-22 Hardware Kit 1

 

B. Tools and Equipment

 

IV. BACKGROUND

The involved vehicles are equipped with a non-Toyota Roof Rack as part of the TFORCE Accessory Package. GST has determined that during the installation of the Roof Rack to the vehicle, some fasteners may have been tightened improperly. This condition could result in the fasteners becoming loose during vehicle operation. Under some circumstances, there is the potential for the Roof Rack to become detached, increasing the risk of injury.

non-Toyota Roof Rack

 

V. COMPONENTS

The image below shows all of the fasteners that attach the roof rack to the vehicle.

There are:

8 – 13MM Hex Bolts (Labeled Al-A8)

8 – M8 Flange Nuts (Labeled BI-B8)

non-Toyota Roof Rack

 

VI. INSPECTION

  1. Inspect for any missing or damaged fasteners that attach roof rack to the vehicle.
  2. If there is missing or damaged hardware please order the hardware kit listed in the parts section of these instructions and replace as necessary.

 

VII.  WORK PROCEDURE

  1. Tighten 8 — 13mm Hex Bolts TORQUE: 10 ft-lbf
  2. Tighten 8 – MB Flange Nuts TORQUE: 10 ft.-Ibf

 

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