SAFETY RECALL K0F – Front Seat Side and Curtain Shield Airbags May Not Deploy As Intended – 2015-2017 Toyota Yaris

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April 23, 2019 NHTSA CAMPAIGN NUMBER: 19V319000

Air Bags May Not Deploy Properly

In the event of a crash, front seat side air bags and curtain shield air bags that do not deploy as intended can increase the risk of injury.

 

NHTSA Campaign Number: 19V319

Manufacturer Toyota Motor Engineering & Manufacturing

Components ELECTRICAL SYSTEM, AIR BAGS

Potential Number of Units Affected 43,221

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2017 Yaris vehicles. The wire harnesses for the side air bag sensors located within the front doors may crack and corrode, possibly causing the non-deployment or improper deployment of the front seat side air bags and the curtain shield air bags.

 

Remedy

Toyota will notify owners, and dealers will replace the wire harness assembly in the front doors, as necessary, free of charge. The recall began June 7, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K1F/K0F.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Original Publication Date: May 30, 2019

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL K0F (Remedy Notice)

 

Certain 2015 – 2017 Model Year Yaris
Front Seat Side and Curtain Shield Airbags May Not Deploy As Intended
NHTSA Recall No. 19V-319

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
Yaris / 2015 – 2017 Late June 2014 -mid- January 2017 43,200 0

 

On April 23, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2015 – 2017 model year Yaris vehicles.

 

Condition

The subject vehicles are equipped with side airbag sensors installed in each of the front doors and wire harnesses that connect these sensors to the airbag control unit.  These wire harnesses could corrode over time, which could cause the airbag warning light to come on.  In addition, the front seat side airbags and curtain shield airbags could be deactivated or not deploy properly.  Non-deployment or improper deployment of these airbags can increase the risk of injury in the event of a crash.

 

Remedy

Based on production records, any authorized Toyota dealer will replace the wire harness assembly in one or both doors, as necessary, with an improved one FREE OF CHARGE.

 

Check Each VIN in TIS 

Based on production records, replacement of the wire harness assembly in one OR both doors will be required. To determine if the vehicle requires replacement of the RH side wire harness ONLY or replacement of BOTH sides, please search each VIN using TIS and be sure to check the TIS Memo field (see below images for more detail). Only perform the repair that is required for the specific VIN. If replacement of BOTH wire harnesses is performed on a vehicle requiring replacement of ONLY the RH side, the claim will be subject to debit.

 

Covered Vehicles

There are approximately 43,200 vehicles covered by this Safety Recall. Approximately 7,300 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by mid-June 2019 via first class mail. A sample of the owner notification letter has been included for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory – Reminder

Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form K0F/K1F” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process – Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Model Side Part Number Description Quantity
5 door LH 04008-4680D WIRE, FR DOOR, LH 0 or 1 *
5 door RH 04008-4660D WIRE, FR DOOR, RH 1
3 door LH 04008-4670D WIRE, FR DOOR, LH 0 or 1 *
3 door RH 04008-4650D WIRE, FR DOOR, RH 1

 

*Check TIS to determine if the vehicle requires replacement of the left-hand wire harness as described above in the campaign inspection section.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Certified Technician (Any specialty)
  • Expert Technician (Any specialty)
  • Master Technician
  • Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

To help minimize dealer storage challenges, Toyota recommends that dealers:

  • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
  • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

 

Warranty Reimbursement Procedures

Loaner Vehicle Reimbursement Procedure

A loaner vehicle or alternative transportation though Toyota Rent-A-CAR (TRAC) will be available to be claimed for $35 per day under the remedy op code once available.

Op Code Description
TBD* Vehicle Rental 1-30 Days
TBD* Vehicle Rental 31 – 37 Days

 

*Toyota is currently preparing the rental vehicle op codes. The Dealer Letter will be updated when these op codes are available, please hold claim filing until that time.

NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

 

Warranty Reimbursement Procedure

Op Code Description Flat Rate Hours
K0F001 Replace the front door wire harness RH side ONLY. 1.0
K0F002 Replace the front door wire harness BOTH sides. 1.3

 

  • The flat rate time for Op Code K0F001 includes 0.6 hours for preparation of the vehicle, 0.3 hours for replacing the front door wire harness RH side ONLY, and 0.1 hours for administrative cost per unit for the dealership.
  • The flat rate time for Op Code K0F002 includes 0.6 hours for preparation of the vehicle, 0.6 hours for replacing the front door wire harness BOTH sides, and 0.1 hours for administrative cost per unit for the dealership.
  • Towing can be claimed under Op Code K0F001 or K0F002 for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Customer Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

 

Campaign Designation / Phase Decoder

Campaign Designation Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step by-step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY RECALL K0F (Remedy Notice)

Certain 2015 – 2017 Model Year Yaris
Front Seat Side and Curtain Shield Airbags May Not Deploy As Intended
NHTSA Recall No. 19V-319

 

Frequently Asked Questions
Original Publication Date: May 30, 2019

 

Q1: What is the condition?
A1: The subject vehicles are equipped with side airbag sensors installed in each of the front doors and wire harnesses that connect these sensors to the airbag control unit.  These wire harnesses could corrode over time, which could cause the airbag warning light to come on.  In addition, the front seat side airbags and curtain shield airbags could be deactivated or not deploy properly.  Nondeployment or improper deployment of these airbags can increase the risk of injury in the event of a crash.

 

Q2: Are there any warnings that this condition exists?
A2: If this condition occurs, the airbag warning light will illuminate.

Air Bag Light
Airbag Warning Light

 

Q3: What should I do if my Airbag Warning Light illuminates?
A3: The Airbag Warning Light is designed to activate when the engine switch is turned to the “ON” position during the ignition cycle check function. Under normal operation, it deactivates after a few seconds. The warning light turning off after the check period means the system is operating as designed.** If the Airbag Warning Light remains illuminated after the few second check period, you may be experiencing this condition. Please contact your local authorized Toyota dealer promptly for diagnosis and appropriate repair. If the warning lamp illumination is related to the condition covered by this Safety Recall, the remedy, once developed, will be performed at no charge to you

 

** Please refer to the Owner’s Manual for additional operation details related to this system.

 

Q4: What is Toyota going to do?
A4:

 

Toyota is currently preparing the remedy for this condition. When the remedy becomes available, all known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer.  Based on production records, the dealers will replace the assembly in one or both doors, as necessary, with an improved one FREE OF CHARGE.

 

Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 43,200 vehicles covered by this Safety Recall.

 

Model Name Model Year Production Period
Yaris 2015 – 2017 Late June 2014 -mid-January 2017

 

Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

A5a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

 

Q6: How long will the repair take?
A6: The repair takes approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q7: What if I previously paid for repairs related to this Safety Recall?
A7: Reimbursement consideration instructions will be provided in the owner letter.

 

Q8: What if I have additional questions or concerns?
A8: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 



3 Affected Products

Vehicle

MAKE MODEL YEAR
TOYOTA YARIS 2015-2017

 


10 Associated Documents

Recall Acknowledgement

RCAK-19V319-4050.pdf 278.052KB

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April 23, 2019 DEFECT INFORMATION REPORT

RMISC-19V319-6202.pdf 40.584KB

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Defect Notice 573 Report

RCLRPT-19V319-2284.PDF 213.953KB

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0F (Interim Notice K1F)

RCMN-19V319-2520.pdf 178.277KB

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0F (Remedy Notice)

RCMN-19V319-8869.pdf 834.874KB

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Remedy Instructions and TSB

RCRIT-19V319-1641.pdf 2692.86KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V319-4055.pdf 100.763KB

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V319-0497.PDF 211.356KB

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V319-8511.PDF 211.151KB

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V319-1489.PDF 211.26KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V319&docType=RCL

 


 

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