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July 24, 2019 NHTSA CAMPAIGN NUMBER: 19V544000
Loss of Stability Control, Brake Assist/FMVSS 126
Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
NHTSA Campaign Number: 19V544
Manufacturer Toyota Motor Engineering & Manufacturing
Components ELECTRONIC STABILITY CONTROL, SERVICE BRAKES
Potential Number of Units Affected 6,925
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, “Electronic Stability Control Systems.”
Remedy
Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall is expected to begin September 9, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota’s numbers for this recall are K1L/K0L. Lexus’ numbers for this recall are K2F/KLF.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
| DATE | TOPIC |
| October 18, 2019 | Remedy now available for Certain 2019 Model Year UX 250h vehicles. |
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
Original Publication Date: September 19, 2019
To: All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers and Warranty Administrators
SAFETY (NONCOMPLIANCE) RECALL KLF (Remedy Notice)
Certain 2019 Model Year ES 300h
Certain 2019 Model Year LC 500
Certain 2019 Model Year LS 500 and LS 500h
Certain 2019 Model Year UX 250h
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2019 ES 300h | May 2019 | 1 | 0 |
| 2019 LC 500 | Mid-May 2019 – Early June 2019 | 60 | 3 |
| 2019 LS 500 | May 2019 | 60 | 5 |
| 2019 LS 500h | May 2019 | 2 | 0 |
| 2019 UX 250h | May 2019 | 275 | 53 |
 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. |
|
On July 24th, 2019, Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year ES 300h, certain 2019 model year LC 500, certain 2019 model year LS 500, certain 2019 model year LS 500h, and certain 2019 model year UX 250h vehicles.
Condition
In the subject vehicles, there is a possibility the brake booster pump may have been manufactured improperly, and in some cases, it may stop operating. If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
Remedy
The remedy will consist of replacement of the brake booster pump with a new one, FREE OF CHARGE. Refer to the table below to determine the remedy status of vehicles involved in KLF.
| Model | KLF Remedy Status |
| 2019 ES 300h | Available |
| 2019 LC 500 | Available |
| 2019 LS 500 and LS 500h | Available |
| 2019 UX 250h | Available |
Covered Vehicles
There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall. Approximately 2 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will begin to notify owners in mid-September 2019. A sample of the owner notification letter has been included for your reference.
Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 61 vehicles in new dealer inventory as of September 19, 2019.
|
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Lexus provides these flooring reimbursements at 60 day intervals. Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00241-INSPT | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
Lexus typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a preowned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Lexus.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form KLF/K2F” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
L/Certified Pre-owned Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Guest Experience Center (1-800255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
| Description | Quantity | Part Number |
| LS500 and LS500h – Brake Booster Pump Assembly | 1 | 04009-57350 |
| LC500 – Brake Booster Pump Assembly | 1 | 04009-57111 |
| UX250h – Brake Booster Pump Assembly | 1 | 04009-56712 |
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Senior Technicians
- Master Technicians
Always check which technicians can perform the repair by logging on to https://LCTPReports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Lexus recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Lexus.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
For customers who requested a loaner vehicle or alternative transportation in the interim phase, a loaner vehicle or alternative transportation can be claimed at a maximum of $45 per day.
| Op Code | Description |
| KLFRT1 | Vehicle Rental 1-30 Days |
| KLFRT2 | Vehicle Rental 31-50 Days |
NOTE:
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Rentals that exceed the maximum allowable daily rate will require DSPM authorization.
Warranty Reimbursement Procedure
Certain 2019 Model Year UX250h
Certain 2019 Model Year ES 300h
Warranty Reimbursement Procedure
Certain 2019 Model Year LC 500
Certain 2019 Model Year LS 500 and LS 500h
| Op Code | Description | Flat Rate Hours |
| KLF001 | UX250h Brake Booster Pump Replacement | 5.0 |
| KLF002 | LS 500 and LS 500h Brake Booster Pump Replacement | 4.0 |
| KLF003 | LC 500 Brake Booster Pump Replacement | 3.2 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- Dealers may claim the cost of brake fluid up to $44.00 per vehicle as a sublet type “OF” under remedy Op codes KLF001, KLF002 and KLF003.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, up to three days of rental vehicle expense (to a maximum of $45/day) while the vehicle is being remedied or the cost of pick-up and delivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service Campaign General Procedures document on TIS.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
C2B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 ELA = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014 JLA = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018. |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY (NONCOMPLIANCE) RECALL KLF (Remedy Notice)
Certain 2019 Model Year ES 300h
Certain 2019 Model Year LC 500
Certain 2019 Model Year LS 500 and LS 500h
Certain 2019 Model Year UX 250h
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Frequently Asked Questions
Original Publication Date: September 19, 2019
◄ IMPORTANT UPDATE ► |
|
| DATE | TOPIC |
| October 18, 2019 | Remedy now available for Certain 2019 Model Year UX 250h vehicles. |
The most recent update will be highlighted with a red box.
| Q1: | What is the condition? | ||||||||||||||||||||||
| A1: | In the subject vehicles, there is a possibility the brake booster pump may have been manufactured improperly, and in some cases, it may stop operating. If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
|
||||||||||||||||||||||
| Q2: | Are there any warnings that this condition exists? | ||||||||||||||||||||||
| A2: | No. However, if the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer Support Program.
|
||||||||||||||||||||||
| Q3: | If the condition occurs, will the brakes remain operational? | ||||||||||||||||||||||
| A3: | If the condition has occurred, the brakes will remain operational. However, the condition may result in loss of the power braking assist feature and, therefore, more force may need to be applied to the brake pedal to stop the vehicle.
|
||||||||||||||||||||||
| Q4: | What is Lexus going to do? | ||||||||||||||||||||||
| A4: | Lexus began notifying owners in mid-September 2019. Refer to the table below to determine the remedy status of vehicles involved.
|
||||||||||||||||||||||
| Q5: | How long will the repair take? | ||||||||||||||||||||||
| A5: | Brake booster pump replacement will take approximately three and a half hours to five hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
|
||||||||||||||||||||||
| Q6: | Which and how many vehicles are covered by this Safety (Noncompliance) Recall? | ||||||||||||||||||||||
| A6: | There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall.
|
||||||||||||||||||||||
| Q7: | How does Lexus obtain my mailing information? | ||||||||||||||||||||||
| A7: | Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
|
||||||||||||||||||||||
| Q8: | What if I have additional questions or concerns? | ||||||||||||||||||||||
| A8: | If you have additional questions or concerns, please contact Lexus Guest Experience Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.
|
Original Publication Date: July 24, 2019
To: All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers and Warranty Administrators
SAFETY (NONCOMPLIANCE) RECALL KLF (Interim Notice K2F)
Certain 2019 Model Year ES 300h
Certain 2019 Model Year LC 500
Certain 2019 Model Year LS 500 and LS 500h
Certain 2019 Model Year UX 250h
Potential Loss of Power Brake Assist
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2019 ES 300h | May 2019 | 1 | 0 |
| 2019 LC 500 | Mid-May 2019 – Early June 2019 | 60 | 3 |
| 2019 LS 500 | May 2019 | 60 | 5 |
| 2019 LS 500h | May 2019 | 2 | 0 |
| 2019 UX 250h | May 2019 | 275 | 53 |
|
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. |
|
On July 24th, 2019, Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year ES 300h, LC 500, LS 500, LS 500h, and UX 250h vehicles.
Condition
In the subject vehicles, there is a possibility the brake booster pump may have been manufactured improperly, and in some cases, it may stop operating. If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
Remedy
Lexus is currently preparing the remedy. When the remedy becomes available, based on the vehicle identification number or an inspection, the dealer will replace the brake booster pump with a new one, if necessary, FREE OF CHARGE.
Covered Vehicles
There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall. Approximately 2 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will begin to notify owners via first-class mail by mid-September.
Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 61 vehicles in new dealer inventory as of July 23, 2019.
|
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Lexus provides these flooring reimbursements at 60 day intervals. Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00241-INSPT | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
Lexus typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a preowned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Lexus.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form KLF/K2F” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
L/Certified Pre-owned Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Guest Experience Center (1-800255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Warranty Reimbursement Procedures
Alternate Transportation Reimbursement Procedure
Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive alternative transportation which can be claimed for $45 per day.
NOTE:
- Lexus is currently preparing the rental opcodes and will update this document once they become available.
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Rentals that exceed the maximum allowable daily rate will require DSPM authorization.
Campaign Designation / Phase Decoder
|
| Examples:
C2B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 ELA = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014 JLA = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018. |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY (NONCOMPLIANCE) RECALL KLF (Interim Notice K2F)
Certain 2019 Model Year ES 300h
Certain 2019 Model Year LC 500
Certain 2019 Model Year LS 500 and LS 500h
Certain 2019 Model Year UX 250h
Potential Loss of Power Brake Assist
Frequently Asked Questions
Original Publication Date: July 24, 2019
| Q1: | What is the condition? | ||||||||||||||||||||||
| A1: | In the subject vehicles, there is a possibility the brake booster pump may have been manufactured improperly, and in some cases, it may stop operating. If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
|
||||||||||||||||||||||
| Q2: | Are there any warnings that this condition exists? | ||||||||||||||||||||||
| A2: | No. However, if the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer Support Program.
|
||||||||||||||||||||||
| Q3: | If the condition occurs, will the brakes remain operational? | ||||||||||||||||||||||
| A3: | If the condition has occurred, the brakes will remain operational. However, the condition may result in loss of the power braking assist feature and, therefore, more force may need to be applied to the brake pedal to stop the vehicle.
|
||||||||||||||||||||||
| Q4: | What is Lexus going to do? | ||||||||||||||||||||||
| A4: | Lexus is currently preparing the remedy. When the remedy becomes available, all known owners of the subject vehicles will be notified by first class mail to return their vehicles to an authorized Lexus dealer. Based on the vehicle identification number or an inspection, any authorized Lexus dealer will replace the brake booster pump with a new one, if necessary, FREE OF CHARGE.
|
||||||||||||||||||||||
| Q5: | Which and how many vehicles are covered by this Safety (Noncompliance) Recall? | ||||||||||||||||||||||
| A5: | There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall.
|
||||||||||||||||||||||
| Q6: | What if I have additional questions or concerns? | ||||||||||||||||||||||
| A6: | If you have additional questions or concerns, please contact Lexus Guest Experience Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.
|
July 24, 2019
NONCOMPLIANCE INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan
Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1717 Dundas Street, Woodstock, Ontario, Canada N4S 0A4
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of the Brake Booster Pump
ADVICS CO., LTD.
4-29, Nitto-cho, Handa-city
Aichi, 475-0033, Japan +81-569-77-7000
- Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / Corolla HV | 2020 | TMC | April 25, 2019 through May 31, 2019 |
| Toyota / Prius | 2019 | TMC | April 26, 2019 through May 31, 2019 |
| Toyota / Prius Prime | 2019 – 2020 | TMC | April 26, 2019 through May 31, 2019 |
| RAV4 HV | 2019 | TMC & TMMC | April 26, 2019 through June 3, 2019 |
| Lexus / ES300h | 2019 | TMC | May 21, 2019 |
| Lexus / LS500 | 2019 | TMC | May 15, 2019 through May 31, 2019 |
| Lexus / LS500h | 2019 | TMC | May 17, 2019 through May 27, 2019 |
| Lexus / LC500 | 2019 | TMC | May 15, 2019 through June 3, 2019 |
| Lexus / UX250h | 2019 | TMC | May 6, 2019 through May 31, 2019 |
| Applicability | Part Number | Part Name | Component Description |
| Toyota / Corolla HV | 47070-47070 | Pump Assy, Brake Booster w/ Accumu lator | Brake Booster Pump |
| Toyota / Prius | |||
| Toyota / Prius Prime | |||
| RAV4 HV | 47070-42030 | ||
| Lexus / ES300h | 47070-33050 | ||
| Lexus / LS500 | 47070-50050 | ||
| Lexus / LS500h | |||
| Lexus / LC500 | 47070-11010 | ||
| Lexus / UX250h | 47070-12030 |
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only vehicles in the above production range which had a brake booster pump containing a plastic brush holder produced with an improper shape discussed below could be affected.
- Total Number of Vehicles Involved:
Total: 6,925
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Based on production records during the specific manufacturing process discussed below, Toyota estimates approximately 25% of the vehicle population may contain a brake booster pump which was manufactured with inappropriate parts. However, whether the noncompliance is present on each potentially affected vehicle depends on the variation of each individual part.
- Description of Noncompliance:
The subject vehicles are equipped with a brake booster pump consisting of an accumulator and a pump motor which contains a plastic brush holder to hold the motor brushes. There is a possibility that the plastic brush holder may have been produced with an improper shape, causing one of the brushes to become stuck in the brush holder. If this were to occur, the brush would be unable to maintain an electrical connection within the motor and may cause the pump motor to stop operating. If the pump motor stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, depending on brake fluid pressure in the accumulator and brake pedal stroke amount, braking assist could be lost completely after several attempts to apply the brake pedal. In addition, the Vehicle Stability Control system will become deactivated, and other vehicle features could be affected. A sudden and complete loss of braking assist while driving could increase the vehicle stopping distance and may increase the risk of a crash. Further, deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the requirements of FMVSS No. 126, paragraph S5.1.2, which could increase the risk of a crash.
- Test Results and Other Information:
In late May 2019, warning lights were found illuminated on certain vehicles during a final inspection process for braking and/or while driving from the final inspection line to the vehicle yard at certain Toyota manufacturing plants. Toyota inspected these vehicles and found Diagnostic Trouble Codes related to the brake booster pump. Toyota and the supplier investigated the recovered brake booster pumps. The brush holder within the pump motor was found to be out-of-specification. The supplier found that a component of the upper mold of the die at one of two molding facilities used to produce brush holders was replaced on April 11, 2019, creating this condition. If the brush holder is out-of-specification, the Vehicle Stability
Control system may become deactivated. (In addition, the Regenerative Brake, Antilock
Brake, Electronic Brake force Distribution, Traction Control, Brake Assist, Brake Hold, PreCrash Brake, Adaptive Cruise Control, Intuitive Parking Assist, Intelligent Clearance Sonar, Emergency Stop Signal and Active Cornering Assist system will also become deactivated for certain vehicles, and for some vehicle models, the Electrical Parking Brake system function will also be limited.) As a result, it was determined on July 18, 2019, that some vehicles may not meet the requirement of S5.1.2 of FMVSS 126.
- Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota or a Lexus dealer. For all involved vehicles, based on the vehicle identification number or an inspection, the dealer will replace the brake booster pump, if necessary, with a new one at no cost.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota/Lexus New Vehicle Limited Warranty, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s or Lexus’s Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by September 22, 2019. A copy of the draft owner notification letter(s) will be submitted as soon as available.
- Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on July 24, 2019. Copies of dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
Toyota’s Campaign Number: [Interim / Remedy] K1L / K0L
Lexus’ Campaign Number: [Interim / Remedy] K2F / KLF
SEOCONTENT-STARTThis notice applies to your vehicle:
[VIN]
INTERIM NOTICE
We are currently preparing the remedy. We will notify you again when the remedy is available.
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2019 Model Year UX 250h
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lexus has decided that certain 2019 model year UX 250h vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 126, Electronic Stability Control Systems.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump may stop operating. Braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. Also, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
What should you do?
We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. Your local Lexus dealer will be more than happy to answer any of your questions.
To find a dealer near you, visit www.lexus.com/dealers.
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.lexus.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Lexus Guest Experience Center at 1-800-255-3987 Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.
What will Lexus do?
Lexus is currently preparing the remedy. When the remedy becomes available, all known owners of the subject vehicles will be notified by
first class mail to return their vehicles to an authorized Lexus dealer. Any authorized Lexus dealer will replace the brake booster pump
with a new one, FREE OF CHARGE to you.
This is an important Safety Recall
We appreciate your patience while we prepare the remedy.
You will receive a second owner notification letter when the remedy is available.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake
assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety (Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local
authorized Lexus dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
https://drivers.lexus.com/lexusdrivers/. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590,
or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition
may have caused you.
Thank you for driving a Lexus.
Sincerely,
Lexus, A Division of Toyota Motor Sales, USA***************************************************************This notice applies to your vehicle:
VIN ABCDEFGH987654321
Spanish translation on back side
Traducción en español KLF Interim en el lado inverso
INTERIM NOTICE
We are currently preparing the remedy.
We will notify you again when the
remedy is available.
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2019 Model Year UX 250h Vehicles
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and
Motor Vehicle Safety Act. Lexus has decided that certain 2019 model
year UX 250h vehicles fail to conform to Federal Motor Vehicle Safety
Standard (FMVSS) No. 126, Electronic Stability Control Systems.
You received this notice because our records, which are based primarily
on state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump
may stop operating. Braking assist could be lost completely after
several brake pedal applications, resulting in increased stopping
distance. Also, the Vehicle Stability Control will become deactivated,
and other vehicle features could be affected. Deactivating the Vehicle
Stability Control system may cause the subject vehicles to not meet the
certain requirements of FMVSS No. 126. A deactivated Vehicle
Stability Control or a sudden and complete loss of braking
assist while driving could increase the risk of a crash.
What will Lexus do?
Lexus is currently preparing the remedy. When the remedy becomes available, all known owners of the subject vehicles will be notified by first class
mail to return their vehicles to an authorized Lexus dealer. Any authorized Lexus dealer will replace the brake booster pump with a new one,
FREE OF CHARGE to you.
What Should You Do?
???? We appreciate your patience while we prepare the
remedy. We will notify you again when the remedy is
available. Your local Lexus dealer will be more than
happy to answer any of your questions.
???? To find a dealer near you, visit www.lexus.com/dealers.
???? For more information on this and other Safety Recalls, including
Frequently Asked Questions, visit www.lexus.com/recall.
Input your full 17-digit Vehicle Identification Number (VIN)
noted above to review information specific to your vehicle.
???? If you require further assistance, you may contact the Lexus
Guest Experience Center at 1 800-255-3987 Monday
through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. .to
5:00 p.m. Central Time.
This is an important Safety Recall.
We appreciate your patience while we prepare the remedy.
You will receive a second owner notification letter when the remedy is available.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety (Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local
authorized Lexus dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at https://drivers.lexus.com/lexusdrivers/.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or
call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may
have caused you.
Thank you for driving a Lexus.
Sincerely,
Lexus, A Division of Toyota Motor Sales, USA
Master Warning Light
(Yellow)
Brake System
Warning Light and
Warning Buzzer
(Red)
Brake System
Warning Light
(Red)
ABS Warning Light
(Yellow)
SLIP Indicator
(Yellow)
BRAKE ABS
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
KLF Interim
AVISO PROVISIONAL
Estamos preparándonos para el remedio.
Le enviaremos un nuevo aviso cuando
el remedio esté disponible.
English version on front side
Versión en inglés en el frente
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
IMPORTANTE RETIRO DE SEGURIDAD (Aviso Provisional)
Ciertos vehículos modelo UX 250h del año 2019
Posible pérdida de la asistencia de frenos de potencia
No. de retiro de NHTSA 19V-544
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos establecidos en
el Acta de Tráfico Nacional y de Seguridad de Vehículos Motorizados.
Lexus ha decidido que modelos UX 250h del año 2019 no cumplen
con la Norma Federal de Seguridad para Vehículos Motorizados
(FMVSS, por sus siglas en inglés) No. 126 “Sistemas Electrónicos de
Control de Estabilidad”.
Usted recibió este aviso porque nuestros registros, basados
principalmente en la información de registro y titularidad estatal,
indican que usted es el propietario actual.
¿Cuál es la condición?
En los vehículos afectados, existe la posibilidad de que la bomba del
reforzador del freno deje de funcionar correctamente. Se podría
perder la asistencia al frenado completamente tras presionar el pedal
del freno varias veces, lo que aumentaría la distancia de frenado.
Además, se desactivará el sistema de Control de Estabilidad del
Vehículo y también podrían verse afectadas otras funciones. La
desactivación del sistema de Control de Estabilidad del Vehículo
puede hacer que los vehículos afectados no cumplan ciertos
requisitos de la FMVSS No. 126. La desactivación del Control
de Estabilidad del Vehículo o la pérdida repentina y
completa de la asistencia al frenado mientras se está
conduciendo el vehículo podría aumentar el riesgo de
colisión.
¿Qué hará Lexus?
Actualmente, Lexus está preparando la reparación. Cuando la reparación esté disponible, se avisará por correo de primera clase a todos los
propietarios conocidos de los vehículos afectados para que lleven sus vehículos a un concesionario Lexus autorizado. Cualquier concesionario
Lexus autorizado reemplazará la bomba del reforzador del freno por una nueva SIN CARGOpara usted.
¿Qué Debe Hacer Usted?
???? Agradecemos su paciencia mientras estamos
preparando la reparación. Le enviaremos un nuevo
aviso cuando el remedio esté disponible. Su
concesionario Lexus local responderá con gusto a
todas sus preguntas.
???? Para encontrar su concesionario más cercano, visite
www.lexus.com/dealers.
???? Para más información acerca de este Retiro de Seguridad
y otros, incluidas las preguntas más frecuentes, visite
www.lexus.com/recall. Ingrese su Número de Identificación
del Vehículo (VIN) de 17 dígitos que aparece en la parte
superior para revisar la información específica a su vehículo.
???? Si necesita más asistencia, puede comunicarse con el Centro de
Experiencia del Cliente de Lexus, al 1 800-255-3987, de lunes
a viernes, 7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a 5:00 p.m.,
Hora Central.
Este es un Retiro de Seguridad importante.
Agradecemos su paciencia mientras estamos preparando la reparación.
Recibirá una segunda carta de comunicación a los propietarios cuando esta reparación esté disponible.
Si se presenta la condición, se iluminarán múltiples luces de aviso y mensajes y se emitirá una alarma sonora antes de perder la asistencia de
frenos de potencia.
NOTA: es posible que las luces mencionadas anteriormente se iluminen y que la condición no esté relacionada con este retiro de seguridad
(por incumplimiento).
Si el vehículo está experimentando la condición descrita y usted no puede conducir el vehículo hasta el concesionario, contacte con su
concesionario Lexus autorizado local para que dispongan la recogida del vehículo.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arrienda vehículos y reciba este aviso de retiro de seguridad
envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
https://drivers.lexus.com/lexusdrivers/. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar la nueva información.
Si considera que el concesionario o Lexus no han logrado o no pueden solucionar el defecto dentro de un plazo razonable o sin cargo para
usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety Administration [Administración Nacional de Seguridad
Vial en Autopistas], 1200 New Jersey Avenue S.E., Washington, DC 20590, o llame sin costo a la línea directa de Seguridad Automotor al
1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos. Lamentamos sinceramente cualquier
inconveniente que esta condición le haya podido causar.
Gracias por conducir un Lexus.
Atentamente,
Lexus, A Division of Toyota Motor Sales, USA
Luz de aviso principal
(amarilla)
Luz de aviso del sistema
de frenos y alarma
sonora de aviso
(roja)
Luz de aviso del
sistema de frenos
(roja)
Luz de aviso del
sistema ABS
(amarilla)
Aviso de deslizamiento
(amarilla)
BRAKE ABS****************************************TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL KLF
POTENTIAL LOSS OF POWER BRAKE ASSIST
CERTAIN 2019 LS 500, LS 500h, LC 500
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Senior
• Master
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Covered
Campaign completed, return
the vehicle to the customer
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
eligibility.
..Not Covered.. No further action required
Reinstall Master Cylinder into Vehicle
Separate Brake Booster from Master
Cylinder Assembly
Attach NEW Brake Booster to original
Master Cylinder Assembly
Remove Master Cylinder Assembly from
vehicle
Yes
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
3
III. PREPARATION
A. PARTS
Model Part Number Part Description Quantity
LS 500 / LS 500h 04009-57350 Brake Pump Assy w/ Accumulator 1
LC 500 04009-57111 Brake Pump Assy w/ Accumulator 1
B. TOOLS & EQUIPMENT
• Techstream • Standard Hand Tools • Torque Wrench
C. MATERIALS
• Brake Fluid: SAE J1703 or FMVSS No. 116 DOT 3; SAE J1704 or FMVSS No. 116 DOT 4
IV. BACKGROUND
In the subject vehicles, there is a possibility the brake booster pump may have been
manufactured improperly, and in some cases, it may stop operating. If the brake booster pump
stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will
sound. In this condition, braking assist could be lost completely after several brake pedal
applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control
will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle
Stability Control system may cause the subject vehicles to not meet the certain requirements of
FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of
braking assist while driving could increase the risk of a crash.
4
V. COMPONENTS
5
6
VI. REMOVE MASTER CYLINDER ASSEMBLY
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the replacement of the
brake booster pump, as detailed in these instructions. It does
not cover the diagnosis or replacement of any other parts on
the vehicle, including the hybrid system.
2. REMOVE MASTER CYLINDER ASSEMBLY
a. Follow the instructions detailed in the Repair Manual to remove the Master Cylinder
Assembly from the vehicle.
LS 500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: REMOVAL; 2019 – 2020
(RM100000001EVNV)
LS 500h: BRAKE SYSTEM: BRAKE MASTER CYLINDER: REMOVAL; 2019 – 2020
(RM100000001EVZL)
LC 500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: REMOVAL; 2019 – 2020
(RM100000001408T)
VII. SEPERATE BRAKE BOOSTER
1. REMOVE NO. 2 BRAKE ACTUATOR TUBE
a. Using a union wrench, disconnect the No.2 brake actuator
tube. DELETE
b. Remove the bolt and No. 2 brake actuator tube.
2. REMOVE BRAKE BOOSTER PUMP
a. Detach the clip from the bracket.
b. Remove the bolt.
c. Separate the case from the master cylinder bracket.
7
d. Slide the clamps and disconnect the reservoir hose.
e. Remove the nut.
f. Separate the brake booster from the master cylinder
assembly.
g. Remove the 2 bushings and collars from the brake
booster assembly.
8
3. REMOVE THE TUBE CLAMP BRACKET
a. Remove the bolt.
b. Separate the tube clamp bracket.
4. REMOVE NO.1 BRAKE ACTUATOR BRACKET
a. Remove the bolt.
b. Separate the No. 1 brake actuator bracket.
9
VIII. ATTACH NEW BRAKE BOOSTER
1. INSTALL NO.1 BRAKE ACTUATOR BRACKET
a. Install the No. 1 brake actuator bracket with the bolt
onto the NEW Brake Booster.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
2. INSTALL NO.1 BRAKE ACTUATOR BRACKET
a. Install the tube clamp bracket with the bolt.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
3. INSTALL BRAKE BOOSTER PUMP
a. Install the bushings and collars into the NEW Brake
Booster Pump.
10
b. Install the NEW brake booster assembly to the
master cylinder with the nut.
Torque: 5.4 N∙m {55 kgf∙cm, 48 in.lbs}
c. Connect the No. 2 brake actuator hose to the brake
booster assembly.
d. Slide the clamps into place.
e. Install the brake actuator case with bolt.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
11
4. INSTALL BRAKE ACTUATOR TUBE
a. Temporarily install the No. 2 brake actuator tube to
the brake booster.
b. Install the tube clamp with bolt.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
c. Using a union nut wrench, tighten the No. 2 brake
actuator tube.
Torque: 15.2 N∙m {155 kgf∙cm, 11 ft.lbs}
Note: Calculate the corrected Torque wrench setting
using the following chart when using a union nut
wrench on a torque wrench.
12
IX. INSTALL MASTER CYLINDER ASSEMBLY
1. INSTALL MASTER CYLINDER ASSEMBLY
a. Follow the instructions detailed in the Repair Manual to install the Master Cylinder Assembly
from the vehicle.
LS500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: INSTALLATION; 2019-2020
(RM1000000019WJH)
LS500H: BRAKE SYSTEM: BRAKE MASTER CYLINDER: INSTALLATION; 2019-
2020 (RM10000000181HC)
LC500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: INSTALLATION; 2019 – 2020
(RM100000001408S)
The Techstream must be used for brake fluid air bleeding. If
the Techstream procedure is not followed, the air bleeding
will be incomplete. Follow the directions in the Repair
Manual to properly bleed air from the system.
◄ VERIFY REPAIR QUALITY ►
▪ Confirm the braking performance is normal.
▪ Confirm the brake fluid level is correct.
▪ Confirm there are no DTC’s present.
If you have any questions regarding this update, please contact your regional representative.
13
X. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H 0 A
Year Campaign is Launched
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) will change to
when the Remedy is available
(May use other characters in
unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.******************************************TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL KLF
POTENTIAL LOSS OF POWER BRAKE ASSIST
CERTAIN 2019 UX 250h
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Senior
• Master
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Covered
Campaign completed, return
the vehicle to the customer
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
eligibility.
..Not Covered.. No further action required
Install NEW Brake Booster into vehicle
Remove Brake Booster Assembly from
vehicle
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
3
III. PREPARATION
A. PARTS
Model
Part Number
Part Description
Quantity
UX 250h
04009-56712
Brake Pump Assy w/ Accumulator
1
B. TOOLS & EQUIPMENT
• Techstream
• Standard Hand Tools
• Torque Wrench
C. MATERIALS
• Brake Fluid: SAE J1703 or FMVSS No. 116 DOT 3; SAE J1704 or FMVSS No. 116 DOT 4
IV. BACKGROUND
In the subject vehicles, there is a possibility the brake booster pump may have been manufactured improperly, and in some cases, it may stop operating. If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
4
V. COMPONENTS
5
6
VI. DISASSEMBLY
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the replacement of the brake booster pump, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle, including the hybrid system.
2. REMOVE FRONT WIPER MOTOR ASSEMBLY AND TOP VENTILATOR
a. Follow the Repair Manual procedure to remove the front wiper assembly and top ventilator.
WIPER / WASHER: FRONT WIPER MOTOR: REMOVAL; 2019 MY UX200 UX250H RM100000001DXLD
3. REMOVE FRONT PERFORMANCE ROD
a. Remove the 2 nuts.
4. REMOVE WATER GUIDE PLATE
a. Disengage the claw.
7
5. REMOVE OUTER COWL TOP PANEL
a. Disconnect the connector (if equipped with Windshield Deicer.)
b. Disengage the 2 clamps on the RH side.
c. Disengage the 2 clamps on the LH side.
d. Remove the 10 bolts, 2 nuts of the outer cowl panel.
6. SEPERATE SUCTION TUBE
a. Disengage the 2 clamps between the refrigerant suction tube and the body.
8
7. REMOVE DASH PANEL HEAT INSULATOR
a. Disengage the brake booster connector.
b. Disengage the 2 clamps to separate the wire harness.
c. Remove the 3 nuts from the dash panel heat insulator.
Depress brake pedal 40 times to bleed accumulator pressure
8. PERFORM ACCUMULATOR PRESSURE ZERO DOWN
a. Confirm the Power switch is OFF.
b. Verify the brake booster connector is disconnected, as performed in Step# 7.
c. Remove brake fluid, if necessary, from the reservoir so that the level is below the Full mark.
d. Depress the brake pedal 40 times to bleed the accumulator pressure back to the reservoir.
e. Confirm the brake pedal is firm.
Note: During this procedure, it is normal for the buzzer to sound due to the low accumulator pressure.
9. REMOVE COOLANT RESERVOIR
a. Remove the bolt.
b. Reposition the reservoir to allow access to this area.
10. SEPARATE WIRE HARNESS
a. Remove the 2 bolts and nut.
b. Disengage the clamp.
9
c. Disengage the connector.
d. Reposition the engine room harness on top of the strut tower as shown.
10
VII. BOOSTER PUMP REMOVAL
1. REMOVE BRAKE FLUID TUBE AND HOSE
a. Place a line clamp on the soft rubber hose on the exit of the brake fluid reservoir.
It is not necessary to disconnect the refrigerant lines to remove the booster pump. Follow these instructions for details.
b. Remove the 2 nuts from the No. 1 brake actuator tube mounting brackets.
c. Place towels underneath the brake actuator hose to absorb residual brake fluid.
d. Slide the clip and disconnect the No.1 brake actuator hose from the No. 1 brake actuator tube.
2. REMOVE ACCUMULATOR TUBE
a. Using a union wrench, disconnect the accumulator to brake master cylinder fitting from the master cylinder.
11
b. Using a union wrench, disconnect the accumulator to brake master cylinder fitting from the brake booster pump assembly.
c. Disengage the 6 clamps to separate the No. 1 brake tube.
d. Disengage the claw to open the clamp cover.
e. Disengage the 6 clamps to separate the No. 1 brake tube and accumulator tube.
f. Remove the accumulator to brake master cylinder tube.
12
g. Separate the No. 1 brake actuator hose from the clamp.
3. REMOVE BRAKE BOOSTER PUMP ASSEMBLY
a. Disengage the clamp to separate the No. 3 front brake tube from the brake actuator bracket.
b. Remove the nut from the brake actuator bracket.
Note: Be cautious of the rubber bushing when removing the brake booster pump.
To prevent damage to the booster pump and surrounding components, be sure to follow the steps as detailed below.
13
c. Remove the brake booster pump assembly as shown in the illustration below.
4. REMOVE BRAKE ACTUATOR HOSE
a. Slide the clip and remove the No. 1 brake actuator hose from the brake booster pump.
5. REMOVE TUBE CLAMP BRACKET
a. Remove the bolt and No.1 brake tube clamp bracket.
14
VIII. BOOSTER PUMP INSTALLATION
1. INSTALL TUBE CLAMP BRACKET
a. Install the brake tube clamp bracket and bolt.
Torque: 7.0 N∙m {71 kgf∙cm, 62 in.lbs}
2. INSTALL BRAKE ACTUATOR HOSE
a. Install the brake actuator hose to the NEW brake booster.
Note: Make sure to align the mark on the hose with the mark on the rib of the brake booster pump.
3. INSTALL BRAKE BOOSTER PUMP
a. Install the brake booster pump assembly as shown in the illustration
15
b. Install the nut on the end of the pump.
Torque: 6.5 N∙m {66 kgf∙cm, 58 in.lbs}
Note: Be sure to confirm the bushings and case collars are properly installed.
4. INSTALL ACCUMULATOR TO MASTER CYLINDER TUBE
a. Temporally install the accumulator to master cylinder tube into the tube clamp.
b. Engage all 6 tubes into the clamps.
c. Engage the cover to secure the tube clamps to the vehicle body.
16
d. Connect the tube to the master cylinder.
e. Using a union nut wrench, torque the tube to the master cylinder.
Torque: 15.2 N∙m {155 kgf∙cm, 132 in.lbs}
Note: Calculate the corrected Torque wrench setting using the following chart when using a union nut wrench on a torque wrench.
f. Temporally install the tube into the brake booster pump.
g. Install the clamp to the master cylinder with the bolt.
Torque: 7.0 N∙m {71 kgf∙cm, 62 in.lbs}
h. Using a union nut wrench, tighten the brake master cylinder tube at the booster pump.
Torque: 15.2 N∙m {155 kgf∙cm, 132 in.lbs}
Note: Calculate the corrected Torque wrench setting using the following chart when using a union nut wrench on a torque wrench.
17
5. INSTALL NO.1 BRAKE ACTUATOR HOSE
a. Install the No. 1 brake actuator hose to the brake actuator hose clamp.
6. CONNECT HOSE TO BRAKE ACTUATOR
a. Connect the hose to the brake actuator tube, and slide the clamp to secure it.
b. Install the 2 nuts onto the No. 1 brake actuator tube mounting brackets.
Torque: 5.0 N∙m {51 kgf∙cm, 44 in.lbs}
7. INSTALL DASH PANEL HEAT INSULATOR
a. Install the dash panel heat insulator with the 3 nuts.
Torque: 5.0 N∙m {51 kgf∙cm, 44 in.lbs}
b. Engage the 2 clamps to secure the wire harness.
c. Connect the electrical connector.
18
d. Engage the electrical connector.
e. Reposition the engine room harness to it’s original position.
8. ATTACH WIRE HARNESS
a. Install the 2 bolts and nut.
Torque: 5.0 N∙m {51 kgf∙cm, 44 in.lbs}
b. Engage the clamp.
9. INSTALL COOLANT RESERVOIR
a. Install the bolt.
Torque: 5.0 N∙m {51 kgf∙cm, 44 in.lbs}
19
10. ATTACH SUCTION TUBE
a. Attach the 2 clamps between the refrigerant suction tube and the body.
11. INSTALL OUTER COWL TOP PANEL
a. Install the 10 bolts, 2 nuts of the outer cowl top panel.
Bolt Torque: 12 N∙m {122 kgf∙cm, 108 in.lbs}
Nut Torque: 50 N∙m {510 kgf∙cm, 37 ft.lbs}
12. INSTALL FRONT PERFORMANCE ROD
a. Install the 2 nuts.
Torque: 50 N∙m {510 kgf∙cm, 37 ft.lbs}
13. INSTALL WATER GUIDE PLATE
a. Engage the claw to install the water guide pale to the outer cowl top panel.
20
14. INSTALL OUTER COWL TOP PANEL HARNESSES
a. Engage the 2 clamps on the RH side.
b. Connect the electrical connector (if equipped with Windshield Deicer.)
c. Engage the 2 clamps on the LH side.
15. INSTALL FRONT WIPER MOTOR ASSEMBLY AND TOP VENTILATOR
a. Follow the Repair Manual procedure to install the front wiper assembly and top ventilator.
WIPER / WASHER: FRONT WIPER MOTOR: INSTALLATION; 2019 MY UX200 UX250H RM100000001DXLE
16. BLEED BRAKE SYSTEM
a. Remove the line clamp from the brake fluid reservoir hose.
b. Follow the Repair Manual procedure to bleed air from the brake system.
BRAKE SYSTEM (OTHER): BRAKE FLUID(for HV Model): BLEEDING; 2019 MY UX250H RM100000001FHB6
17. CLEAR DTC’S
a. Using a Techstream, perform a Health Check.
b. Clear any DTC’s that may have been set during this process.
c. Perform a second Health Check to confirm that no faults are present.
Note: This Safety Recall covers only the replacement of the brake booster pump, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle, including the hybrid system.
21
IX. APPENDIX
◄ VERIFY REPAIR QUALITY ►
▪ Confirm the braking performance is normal.
▪ Confirm the brake fluid level is correct.
▪ Confirm there are no DTC’s present.
If you have any questions regarding this update, please contact your regional representative.
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H 0 A
Year Campaign is Launched
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) will change to
when the Remedy is available
(May use other characters in
unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.****************************************TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL KLF
POTENTIAL LOSS OF POWER BRAKE ASSIST
CERTAIN 2019 LS 500, LS 500h, LC 500
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Senior
• Master
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Covered
Campaign completed, return
the vehicle to the customer
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
eligibility.
..Not Covered.. No further action required
Reinstall Master Cylinder into Vehicle
Separate Brake Booster from Master
Cylinder Assembly
Attach NEW Brake Booster to original
Master Cylinder Assembly
Remove Master Cylinder Assembly from
vehicle
Yes
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
3
III. PREPARATION
A. PARTS
Model Part Number Part Description Quantity
LS 500 / LS 500h 04009-57350 Brake Pump Assy w/ Accumulator 1
LC 500 04009-57111 Brake Pump Assy w/ Accumulator 1
B. TOOLS & EQUIPMENT
• Techstream • Standard Hand Tools • Torque Wrench
C. MATERIALS
• Brake Fluid: SAE J1703 or FMVSS No. 116 DOT 3; SAE J1704 or FMVSS No. 116 DOT 4
IV. BACKGROUND
In the subject vehicles, there is a possibility the brake booster pump may have been
manufactured improperly, and in some cases, it may stop operating. If the brake booster pump
stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will
sound. In this condition, braking assist could be lost completely after several brake pedal
applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control
will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle
Stability Control system may cause the subject vehicles to not meet the certain requirements of
FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of
braking assist while driving could increase the risk of a crash.
4
V. COMPONENTS
5
6
VI. REMOVE MASTER CYLINDER ASSEMBLY
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the replacement of the
brake booster pump, as detailed in these instructions. It does
not cover the diagnosis or replacement of any other parts on
the vehicle, including the hybrid system.
2. REMOVE MASTER CYLINDER ASSEMBLY
a. Follow the instructions detailed in the Repair Manual to remove the Master Cylinder
Assembly from the vehicle.
LS 500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: REMOVAL; 2019 – 2020
(RM100000001EVNV)
LS 500h: BRAKE SYSTEM: BRAKE MASTER CYLINDER: REMOVAL; 2019 – 2020
(RM100000001EVZL)
LC 500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: REMOVAL; 2019 – 2020
(RM100000001408T)
VII. SEPERATE BRAKE BOOSTER
1. REMOVE NO. 2 BRAKE ACTUATOR TUBE
a. Using a union wrench, disconnect the No.2 brake actuator
tube. DELETE
b. Remove the bolt and No. 2 brake actuator tube.
2. REMOVE BRAKE BOOSTER PUMP
a. Detach the clip from the bracket.
b. Remove the bolt.
c. Separate the case from the master cylinder bracket.
7
d. Slide the clamps and disconnect the reservoir hose.
e. Remove the nut.
f. Separate the brake booster from the master cylinder
assembly.
g. Remove the 2 bushings and collars from the brake
booster assembly.
8
3. REMOVE THE TUBE CLAMP BRACKET
a. Remove the bolt.
b. Separate the tube clamp bracket.
4. REMOVE NO.1 BRAKE ACTUATOR BRACKET
a. Remove the bolt.
b. Separate the No. 1 brake actuator bracket.
9
VIII. ATTACH NEW BRAKE BOOSTER
1. INSTALL NO.1 BRAKE ACTUATOR BRACKET
a. Install the No. 1 brake actuator bracket with the bolt
onto the NEW Brake Booster.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
2. INSTALL NO.1 BRAKE ACTUATOR BRACKET
a. Install the tube clamp bracket with the bolt.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
3. INSTALL BRAKE BOOSTER PUMP
a. Install the bushings and collars into the NEW Brake
Booster Pump.
10
b. Install the NEW brake booster assembly to the
master cylinder with the nut.
Torque: 5.4 N∙m {55 kgf∙cm, 48 in.lbs}
c. Connect the No. 2 brake actuator hose to the brake
booster assembly.
d. Slide the clamps into place.
e. Install the brake actuator case with bolt.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
11
4. INSTALL BRAKE ACTUATOR TUBE
a. Temporarily install the No. 2 brake actuator tube to
the brake booster.
b. Install the tube clamp with bolt.
Torque: 8.0 N∙m {82 kgf∙cm, 71 in.lbs}
c. Using a union nut wrench, tighten the No. 2 brake
actuator tube.
Torque: 15.2 N∙m {155 kgf∙cm, 11 ft.lbs}
Note: Calculate the corrected Torque wrench setting
using the following chart when using a union nut
wrench on a torque wrench.
12
IX. INSTALL MASTER CYLINDER ASSEMBLY
1. INSTALL MASTER CYLINDER ASSEMBLY
a. Follow the instructions detailed in the Repair Manual to install the Master Cylinder Assembly
from the vehicle.
LS500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: INSTALLATION; 2019-2020
(RM1000000019WJH)
LS500H: BRAKE SYSTEM: BRAKE MASTER CYLINDER: INSTALLATION; 2019-
2020 (RM10000000181HC)
LC500: BRAKE SYSTEM: BRAKE MASTER CYLINDER: INSTALLATION; 2019 – 2020
(RM100000001408S)
The Techstream must be used for brake fluid air bleeding. If
the Techstream procedure is not followed, the air bleeding
will be incomplete. Follow the directions in the Repair
Manual to properly bleed air from the system.
◄ VERIFY REPAIR QUALITY ►
▪ Confirm the braking performance is normal.
▪ Confirm the brake fluid level is correct.
▪ Confirm there are no DTC’s present.
If you have any questions regarding this update, please contact your regional representative.
13
X. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H 0 A
Year Campaign is Launched
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) will change to
when the Remedy is available
(May use other characters in
unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.*************************************************This notice applies to your vehicle:
VIN ABCDEFGH987654321
Spanish translation on back side
KLF UX 250h Remedy Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year UX 250h Vehicles
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and
Motor Vehicle Safety Act. Lexus has decided that certain 2019 model
year UX 250h vehicles fail to conform to Federal Motor Vehicle Safety
Standard (FMVSS) No. 126, Electronic Stability Control Systems.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump
may stop operating. Braking assist could be lost completely after
several brake pedal applications, resulting in increased stopping
distance. Also, the Vehicle Stability Control will become deactivated,
and other vehicle features could be affected. Deactivating the Vehicle
Stability Control system may cause the subject vehicles to not meet the
certain requirements of FMVSS No. 126. A deactivated Vehicle
Stability Control or a sudden and complete loss of braking
assist while driving could increase the risk of a crash.
What will Lexus do?
Any authorized Lexus dealer will replace the brake booster pump with a new one, FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Lexus dealer to schedule
an appointment to have the remedy performed as soon
as possible. The remedy will require parts replacement.
We recommend you contact your dealer to schedule an
appointment in advance to confirm parts availability
and minimize your inconvenience. Your local Lexus
dealer will be more than happy to answer any of your
questions.
To find a dealer near you, visit www.lexus.com/dealers.
For more information on this and other Safety Recalls, including
Frequently Asked Questions, visit www.lexus.com/recall.
Input your full 17-digit Vehicle Identification Number (VIN)
noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Lexus
Guest Experience Center at 1 800-255-3987 Monday
through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. .to
5:00 p.m. Central Time.
This is an important Safety Recall.
Brake booster pump replacement will take approximately five hours. However, depending on the dealer’s work schedule, it may be necessary to
make your vehicle available for a longer period of time. To minimize your inconvenience, your Lexus dealer may offer you a FREE loaner vehicle
while the repair is being completed on your vehicle.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety (Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local
authorized Lexus dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at https://drivers.lexus.com/lexusdrivers/.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or
call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may
have caused you.
Thank you for driving a Lexus.
Sincerely,
Lexus, A Division of Toyota Motor Sales, USA
Master Warning Light
(Yellow)
Brake System
Warning Light and
Warning Buzzer
(Red)
Brake System
Warning Light
(Red)
ABS Warning Light
(Yellow)
SLIP Indicator
(Yellow)
BRAKE ABS
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
KLF UX 250h Remedy
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGOpara usted.
English version on front side
Versión en inglés en el frente
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos vehículos modelo UX 250h del año 2019
Posible pérdida de la asistencia de frenos de potencia
No. de retiro de NHTSA 19V-544
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos establecidos en
el Acta de Tráfico Nacional y de Seguridad de Vehículos Motorizados.
Lexus ha decidido que ciertos vehículos modelo UX 250h del año
2019 no cumplen con la Norma Federal de Seguridad para Vehículos
Motorizados (FMVSS, por sus siglas en inglés) No. 126, Sistemas
Electrónicos de Control de Estabilidad.
Usted recibió este aviso porque nuestros registros, basados
principalmente en la información de registro y titularidad estatal, indican
que usted es el propietario actual.
¿Cuál es la condición?
En los vehículos afectados, existe la posibilidad de que la bomba del
reforzador del freno deje de funcionar correctamente. Se podría
perder la asistencia al frenado completamente tras presionar el pedal
del freno varias veces, lo que aumentaría la distancia de frenado.
Además, se desactivará el sistema de Control de Estabilidad del
Vehículo y también podrían verse afectadas otras funciones.
La desactivación del Control de Estabilidad del Vehículo o
la pérdida repentina y completa de la asistencia al frenado
mientras se está conduciendo el vehículo podría aumentar
el riesgo de colisión.
¿Qué hará Lexus?
Cualquier concesionario Lexus autorizado reemplazará la bomba del reforzador del freno por una nueva SIN CARGOpara usted.
¿Qué Debe Hacer Usted?
Por favor, póngase en contacto con cualquier
concesionario Lexus autorizado para concertar una
cita a fin de realizar este remedio lo antes posible.
El remedio requerirá el reemplazo de ciertas
piezas. Le recomendamos que se comunique con su
concesionario para concertar una cita por adelantado
para confirmar la disponibilidad de las piezas y
minimizar los inconvenientes para usted. Su
concesionario Lexus local responderá con gusto a todas
sus preguntas.
Para encontrar su concesionario más cercano, visite
www.lexus.com/dealers.
Para más información acerca de este Retiro de Seguridad
y otros, incluidas las preguntas más frecuentes, visite
www.lexus.com/recall. Ingrese su Número de Identificación
del Vehículo (VIN) de 17 dígitos que aparece en la parte
superior para revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse con el Centro de
Experiencia del Cliente de Lexus, al 1 800-255-3987, de lunes
a viernes, 7:00 a.m. a 7:00 p .m., sábados, 7:00 a.m. a 5:00 p .m.,
Hora Central.
Este es un Retiro de Seguridad importante.
El reemplazo de la bomba del reforzador del freno tomará aproximadamente cinco horas. Sin embargo, dependiendo del horario de trabajo del
concesionario, es posible que necesiten su vehículo por más tiempo. Para reducir al mínimo los inconvenientes causados, su concesionario
Lexus podría ofrecerle un vehículo temporal GRATUITOmientras se realiza la reparación en su vehículo.
Si se presenta la condición, se iluminarán múltiples luces de aviso y mensajes y se emitirá una alarma sonora antes de perder la asistencia de frenos
de potencia.
NOTA: es posible que las luces mencionadas anteriormente se iluminen y que la condición no esté relacionada con este retiro de seguridad
(por incumplimiento).
Si el vehículo está experimentando la condición descrita y usted no puede conducir el vehículo hasta el concesionario, contacte con su
concesionario Lexus autorizado local para que dispongan la recogida del vehículo.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arrienda vehículos y reciba este aviso de retiro de seguridad
envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
https://drivers.lexus.com/lexusdrivers/. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar la nueva información.
Si considera que el concesionario o Lexus no han logrado o no pueden solucionar el defecto dentro de un plazo razonable o sin cargo para
usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety Administration [Administración Nacional de Seguridad
Vial en Autopistas], 1200 New Jersey Avenue S.E., Washington, DC 20590, o llame sin costo a la línea directa de Seguridad Automotor al
1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos. Lamentamos sinceramente cualquier
inconveniente que esta condición le haya podido causar.
Gracias por conducir un Lexus.
Atentamente,
Lexus, A Division of Toyota Motor Sales, USA
Luz de aviso principal
(amarilla)
Luz de aviso del sistema
de frenos y alarma
sonora de aviso
(roja)
Luz de aviso del
sistema de frenos
(roja)
Luz de aviso del
sistema ABS
(amarilla)
Aviso de deslizamiento
(amarilla)
BRAKE ABS****************************This notice applies to your vehicle:
VIN ABCDEFGH987654321
Spanish translation on back side
KLF Remedy Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year ES 300h Vehicles
Certain 2019 Model Year LC 500 Vehicles
Certain 2019 Model Year LS 500 and LS 500h Vehicles
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and
Motor Vehicle Safety Act. Lexus has decided that certain 2019 model
year ES 300h, certain 2019 model year LC 500, certain 2019
model year LS 500, and certain 2019 model year LS 500h vehicles fail
to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 126,
Electronic Stability Control Systems.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump
may stop operating. Braking assist could be lost completely after
several brake pedal applications, resulting in increased stopping
distance. Also, the Vehicle Stability Control will become deactivated,
and other vehicle features could be affected. Deactivating the Vehicle
Stability Control system may cause the subject vehicles to not meet the
certain requirements of FMVSS No. 126. A deactivated Vehicle
Stability Control or a sudden and complete loss of braking
assist while driving could increase the risk of a crash.
What will Lexus do?
Any authorized Lexus dealer will replace the brake booster pump with a new one, FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Lexus dealer to schedule
an appointment to have the remedy performed as soon
as possible. The remedy will require parts replacement.
We recommend you contact your dealer to schedule an
appointment in advance to confirm parts availability
and minimize your inconvenience. Your local Lexus
dealer will be more than happy to answer any of your
questions.
To find a dealer near you, visit www.lexus.com/dealers.
For more information on this and other Safety Recalls, including
Frequently Asked Questions, visit www.lexus.com/recall.
Input your full 17-digit Vehicle Identification Number (VIN)
noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Lexus
Guest Experience Center at 1 800-255-3987 Monday
through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. .to
5:00 p.m. Central Time.
This is an important Safety Recall.
Brake booster pump replacement will take approximately three and a half hours to four and a half hours. However, depending on the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time. To minimize your inconvenience, your Lexus dealer may
offer you a FREE loaner vehicle while the repair is being completed on your vehicle.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety (Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local
authorized Lexus dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at https://drivers.lexus.com/lexusdrivers/.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or
call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may
have caused you.
Thank you for driving a Lexus.
Sincerely,
Lexus, A Division of Toyota Motor Sales, USA
Master Warning Light
(Yellow)
Brake System
Warning Light and
Warning Buzzer
(Red)
Brake System
Warning Light
(Red)
ABS Warning Light
(Yellow)
SLIP Indicator
(Yellow)
BRAKE ABS
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
KLF Remedy
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGOpara usted.
English version on front side
Versión en inglés en el frente
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos vehículos modelo ES 300h del año 2019
Ciertos vehículos modelo LC 500 del año 2019
Ciertos vehículos modelo LS 500 y LS 500h del año 2019
Posible pérdida de la asistencia de frenos de potencia
No. de retiro de NHTSA 19V-544
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos establecidos en
el Acta de Tráfico Nacional y de Seguridad de Vehículos Motorizados.
Lexus ha decidido que ciertos vehículos modelo ES 300h del año 2019,
ciertos modelos LC 500 del año 2019, ciertos modelos LS 500 del
año 2019, y ciertos modelos LS 500h del año 2019 no cumplen con
la Norma Federal de Seguridad para Vehículos Motorizados (FMVSS,
por sus siglas en inglés) No. 126 “Sistemas Electrónicos de Control de
Estabilidad”.
Usted recibió este aviso porque nuestros registros, basados
principalmente en la información de registro y titularidad estatal,
indican que usted es el propietario actual.
¿Cuál es la condición?
En los vehículos afectados, existe la posibilidad de que la bomba del
reforzador del freno deje de funcionar correctamente. Se podría
perder la asistencia al frenado completamente tras presionar el pedal
del freno varias veces, lo que aumentaría la distancia de frenado.
Además, se desactivará el sistema de Control de Estabilidad del
Vehículo y también podrían verse afectadas otras funciones. La
desactivación del sistema de Control de Estabilidad del Vehículo
puede hacer que los vehículos afectados no cumplan ciertos
requisitos de la FMVSS No. 126. La desactivación del Control
de Estabilidad del Vehículo o la pérdida repentina y
completa de la asistencia al frenado mientras se está
conduciendo el vehículo podría aumentar el riesgo de
colisión.
¿Qué hará Lexus?
Cualquier concesionario Lexus autorizado reemplazará la bomba del reforzador del freno por una nueva SIN CARGOpara usted.
¿Qué Debe Hacer Usted?
Por favor, póngase en contacto con cualquier
concesionario Lexus autorizado para concertar una
cita a fin de realizar este remedio lo antes posible.
El remedio requerirá el reemplazo de ciertas piezas. Le
recomendamos que se comunique con su concesionario
para concertar una cita por adelantado para confirmar
la disponibilidad de las piezas y minimizar los
inconvenientes para usted. Su concesionario Lexus
local responderá con gusto a todas sus preguntas.
Para encontrar su concesionario más cercano, visite
www.lexus.com/dealers.
Para más información acerca de este Retiro de Seguridad
y otros, incluidas las preguntas más frecuentes, visite
www.lexus.com/recall. Ingrese su Número de Identificación
del Vehículo (VIN) de 17 dígitos que aparece en la parte
superior para revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse con el Centro de
Experiencia del Cliente de Lexus, al 1 800-255-3987, de lunes
a viernes, 7:00 a.m. a 7:00 p .m., sábados, 7:00 a.m. a 5:00 p .m.,
Hora Central.
Este es un Retiro de Seguridad importante.
El reemplazo de la bomba del reforzador del freno tomará aproximadamente entre tres horas y media y cuatro horas y media. Sin embargo,
dependiendo del horario de trabajo del concesionario, es posible que necesiten su vehículo por más tiempo. Para reducir al mínimo los
inconvenientes causados, su concesionario Lexus podría ofrecerle un vehículo temporal GRATUITO mientras se realiza la reparación en su
vehículo.
Si se presenta la condición, se iluminarán múltiples luces de aviso y mensajes y se emitirá una alarma sonora antes de perder la asistencia de frenos
de potencia.
NOTA: es posible que las luces mencionadas anteriormente se iluminen y que la condición no esté relacionada con este retiro de seguridad
(por incumplimiento).
Si el vehículo está experimentando la condición descrita y usted no puede conducir el vehículo hasta el concesionario, contacte con su
concesionario Lexus autorizado local para que dispongan la recogida del vehículo.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arrienda vehículos y reciba este aviso de retiro de seguridad
envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
https://drivers.lexus.com/lexusdrivers/. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar la nueva información.
Si considera que el concesionario o Lexus no han logrado o no pueden solucionar el defecto dentro de un plazo razonable o sin cargo para
usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety Administration [Administración Nacional de Seguridad
Vial en Autopistas], 1200 New Jersey Avenue S.E., Washington, DC 20590, o llame sin costo a la línea directa de Seguridad Automotor al
1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos. Lamentamos sinceramente cualquier
inconveniente que esta condición le haya podido causar.
Gracias por conducir un Lexus.
Atentamente,
Lexus, A Division of Toyota Motor Sales, USA
Luz de aviso principal
(amarilla)
Luz de aviso del sistema
de frenos y alarma
sonora de aviso
(roja)
Luz de aviso del
sistema de frenos
(roja)
Luz de aviso del
sistema ABS
(amarilla)
Aviso de deslizamiento
(amarilla)
BRAKE ABS*************************************This notice applies to your vehicle:
[VIN]
URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2019 Model Year ES 300h
Certain 2019 Model Year LC 500
Certain 2019 Model Year LS 500 and LS 500h
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lexus has decided that certain 2019 model year ES 300h, certain 2019 model year LC 500, certain 2019 model year LS 500 and certain 2019 model year LS 500h vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 126, Electronic Stability Control Systems.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump may stop operating. Braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. Also, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
What should you do?
Please contact any authorized Lexus dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Lexus dealer will be more than happy to answer any of your questions.
To find a dealer near you, visit www.lexus.com/dealers.
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.lexus.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
If you require further assistance, you may contact the Lexus Guest Experience Center at 1-800-255-3987 Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.
What will Lexus do?
Any authorized Lexus dealer will replace the brake booster pump with a new one, FREE OF CHARGE to you.
This is an important Safety Recall
Brake booster pump replacement will take approximately three and a half hours to four and a half hours. However, depending on the
dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. To minimize your inconvenience,
your Lexus dealer may offer you a FREE loaner vehicle while the repair is being completed on your vehicle.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake
assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety (Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local
authorized Lexus dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
https://drivers.lexus.com/lexusdrivers/. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590,
or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition
may have caused you.
Thank you for driving a Lexus.
Sincerely,
Lexus, A Division of Toyota Motor Sales, USA
SEOCONTENT-END
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LEXUS | ES300H | 2019 |
| LEXUS | LC500 | 2019 |
| LEXUS | LS500 | 2019 |
| LEXUS | LS500 H | 2019 |
| LEXUS | UX250 HYBRID | 2019 |
| TOYOTA | COROLLA HYBRID | 2020 |
| TOYOTA | PRIUS | 2019 |
| TOYOTA | PRIUS PRIME | 2019-2020 |
| TOYOTA | RAV4 HYBRID | 2019 |
27 Associated Documents
ISSUED Owner Notification Letter(Part 577)- Lexus
RCONL-19V544-7901.pdf 188.449KB
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Recall Quarterly Report #2, 2019-4
RCLQRT-19V544-7617.PDF 211.278KB
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Remedy Instructions and TSB
RCRIT-19V544-1499.pdf 1047.748KB
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Remedy Instructions and TSB
RCRIT-19V544-9234.pdf 1047.748KB
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ISSUED Owner Notification Letter(Part 577)- RAV4 Hybrid
RCONL-19V544-8610.pdf 98.662KB
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Remedy Instructions and TSB
RCRIT-19V544-5341.pdf 1921.267KB
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ISSUED Interim Owner Notification Letter(Part 577)- Lexus UX250h
RIONL-19V544-0431.pdf 85.824KB
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Remedy Instructions and TSB
RCRIT-19V544-9054.pdf 983.047KB
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Remedy Instructions and TSB
RCRIT-19V544-4098.pdf 1984.79KB
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ISSUED Owner Notification Letter(Part 577)- Lexus
RCONL-19V544-3942.pdf 189.041KB
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ISSUED Owner Notification Letter(Part 577)- Corolla, Prius, Prius Prime
RCONL-19V544-2558.pdf 97.724KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V544-7002.PDF 211.367KB
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Manufacturer Notices(to Dealers,etc) – SAFETY (NONCOMPLIANCE) RECALL K0L (Remedy Notice) dated 9-19-19
RCMN-19V544-2564.pdf 987.041KB
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Manufacturer Notices(to Dealers,etc) – Safety (Noncompliance) Recall dated 9-19-19
RCMN-19V544-8257.pdf 1275.191KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification Letter re Remedy now available for Certain 2019 Model Year UX 250h vehicles dated 10-18-19.
RCMN-19V544-4053.pdf 1348.327KB
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Remedy Instructions and TSB
RCRIT-19V544-3621.pdf 1659.185KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V544-1719.PDF 211.168KB
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Recall Acknowledgement
RCAK-19V544-5898.pdf 298.421KB
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Miscellaneous Document – July 24, 2019 NONCOMPLIANCE INFORMATION REPORT
RMISC-19V544-8456.pdf 158.35KB
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Non-Compliance Notice 573 Report
RCLRPT-19V544-1026.PDF 220.524KB
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Manufacturer Notices(to Dealers,etc) – SAFETY (NONCOMPLIANCE) RECALL K0L (Interim Notice K1L)
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Manufacturer Notices(to Dealers,etc) – Lexus – SAFETY (NONCOMPLIANCE) RECALL KLF (Interim Notice K2F)
RCMN-19V544-4059.pdf 683.562KB
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ISSUED Interim Owner Notification Letter(Part 577)- Lexus UX 250h
RIONL-19V544-6015.pdf 84.462KB
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ISSUED Owner Notification Letter(Part 577)- Corolla H, Prius, Prius Prime
RCONL-19V544-8720.pdf 80.411KB
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ISSUED Owner Notification Letter(Part 577)- Lexus
RCONL-19V544-2954.pdf 85.471KB
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ISSUED Owner Notification Letter(Part 577)- Rav4 Hybrid
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V544-7604.PDF 211.172KB
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Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V544&docType=RCL
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
- High quality blend of polyethylene glycol ethers and additives
- Compatible with all brake system rubber components and other brake fluids
- Prevents seal hardening or softening
- Protects against rust and corrosion
- Provides excellent lubricity
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
- Extended Service Interval (ESI): Lasts 100% longer than DOT 3, 50% longer than DOT 4, and 10% longer than DOT 5. 1
- Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 685mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Premium DOT 3 Brake Fluid has a minimum boiling point of 450°F
- Meets and exceeds DOT 3 and all other Federal and SAE specifications and standards for motor vehicle brake fluids
- Mixes with all DOT 3 approved brake fluids
- Designed for use in disc, drum and ABS brake systems
- Premium brake and hydraulic clutch fluid that protects internal components from corrosion under normal use
- High boiling point to minimize brake fluid boiling and vapor lock
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Synthetic quality brake fluid
- Contains special ingredients to guard against vapor lock and moisture absorption
- Exceeds requirements for both DOT 3 and DOT 4 brake fluids
- Specially formulated for DOT 4 brake fluid applications
- Designed for use in disc, drum and ABS brake systems
- The 336⁰F wet boil point and 521⁰F dry boil point exceeds common characteristics for DOT 4 brake fluids
- Provides corrosion protection in brake components
- Matches needs of all DOT 4 manufacturer recommendations
- Compatible with all DOT 3 and DOT 4 applications
- Minimal decrease of boiling point due to excellent water locking properties
- Non-foaming when filling and bleeding the brake system
- Excellent corrosion protection due to selected additives
- High safety tolerance against steam bubbles
- Makes brake fluid changing intervals of up to 3 years possible
- Maintains proper movement for safe, effective stopping performance
- Helps deliver a quieter braking system
- Produces smoother pedal travel
- Provides longer brake life and performance
- Install Wagner with total confidence
Last update on 2024-04-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.