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August 1, 2019 NHTSA CAMPAIGN NUMBER: 19V567000
In the event of a crash, if the air bags do not deploy as designed, the front seat passenger has an increased risk of an injury.
NHTSA Campaign Number: 19V567
Manufacturer Toyota Motor Engineering & Manufacturing
Components AIR BAGS
Potential Number of Units Affected 680
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Camry vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag and knee air bag, in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Toyota will notify owners, and dealers will recalibrate the OCS, free of charge. The recall began August 27, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K0M.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: August 01, 2019
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL K0M (Remedy Notice)
Certain 2019 Model Year Camry Vehicles
Passenger Front and Knee Airbags May Not Deploy as Designed
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
|---|---|---|---|
| 2019 Camry | Late August 2018 – Late November 2018 | 700 | 30 |
On August 01, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Noncompliance Recall on certain 2019 model year Camry vehicles.
Condition
In the subject vehicles, the deployment strategy of the front passenger airbags is determined in part by using inputs from the occupant classification system in the front passenger seat. Because of a calibration error in the occupant classification system, the front passenger airbag and knee airbag may not deploy as designed under certain conditions in a crash. This can increase the risk of an injury to a front seat passenger. In addition, the condition can lead to a noncompliance with certain parts of Federal Motor Vehicle Safety Standard (FMVSS) No. 208 “Occupant Crash Protection.”
Remedy
Any authorized Toyota dealer will recalibrate the occupant classification system FREE OF CHARGE.
Covered Vehicles
There are approximately 700 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles were distributed to Puerto Rico involved in this Safety (Noncompliance) Recall.
Owner Letter Mailing Date
Toyota will notify owners by mid – August 2019.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 30 vehicles in new dealer inventory as of July 31, 2019.
 |
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60 day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
|---|---|---|
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety (Noncompliance) Recall on any used vehicles currently in dealer inventory that are covered by this Safety (Noncompliance) Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form K0M” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (any specialty)
- Expert Technician (any specialty)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
 |
| Op Code | Description | Flat Rate Hours |
|---|---|---|
| K0M001 | Perform OCS Zero Point Calibration | 0.4 hrs/vehicle |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY (NONCOMPLIANCE) RECALL K0M (Remedy Notice)
Certain 2019 Model Year Camry Vehicles
Passenger Front and Knee Airbags May Not Deploy as Designed
Frequently Asked Questions
Original Publication Date: August 1, 2019
| Q1: | What is the condition? | ||||||
| A1: | In the subject vehicles, the deployment strategy of the front passenger airbags is determined in part by using inputs from the occupant classification system in the front passenger seat. Because of a calibration error in the occupant classification system, the front passenger airbag and knee airbag may not deploy as designed under certain conditions in a crash. This can increase the risk of an injury to a front seat passenger. In addition, the condition can lead to a noncompliance with certain parts of Federal Motor Vehicle Safety Standard (FMVSS) No. 208 “Occupant Crash Protection.”
|
||||||
| Q2: | Are there any symptoms/warning before the condition appears in the vehicle? | ||||||
| A2: | Under this condition, if an adult size person is seated in the passenger seat, the “AIRBAG OFF” light may illuminate. Please refer to Page 47 of the owner’s manual for an image of the “AIRBAG OFF” light.
|
||||||
| Q3: | What is Toyota going to do? | ||||||
| A3: | Any authorized Toyota dealer will recalibrate the occupant classification system FREE OF CHARGE.
|
||||||
| Q4: | Which and how many vehicles are covered by this Safety (Noncompliance) Recall? | ||||||
| A4: | There are approximately 700 vehicles covered by this Safety (Noncompliance) Recall.
Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
|
||||||
| Q5: | How long will the repair take? | ||||||
| A5: | The repair takes approximately forty-five minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
|
||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||
| A6:
|
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
|
||||||
| Q7: | What if I have additional questions or concerns? | ||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
TECHNICAL INSTRUCTIONS
FOR
SAFETY (NONCOMPLIANCE) RECALL K0M
PASSENGER SIDE FRONT AND KNEE AIRBAGS MAY NOT DEPLOY AS DESIGNED
CERTAIN 2019 MODEL CAMRY
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (any specialty)
- Expert Technician (any specialty)
- Master Technician
- Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
I. OPERATION FLOW CHART
II. IDENTIFICATION OF AFFECTED VEHICLES
A. AFFECTED VIN RANGE
NOTE:
- Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety (Noncompliance) Recall, and that the recall has not already been completed prior to dealer shipment or by another dealer.
- TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.
III. PREPARATION
A. PARTS
There are no parts required for this Safety (Noncompliance) Recall.
B. TOOLS AND EQUIPMENT
- Techstream 2.0/ TIS Techstream / Techstream Lite (Software 14.1 or Higher)
IV. WORK PROCEDURE TABLE OF CONTENTS
PERFORM OCCUPANT CLASSIFICATION ZERO POINT CALIBRATION – SECTION VI.
APPENDIX – SECTION VlI.
V. BACKGROUND
In the subject vehicles, the deployment strategy of the front passenger airbags is determined in part by using inputs from the occupant classification system in the front passenger seat. Because of a calibration error in the occupant classification system, the front passenger airbag and knee airbag may not deploy as designed under certain conditions in a crash. This can increase the risk of an injury to a front seat passenger. In addition, the condition can lead to a noncompliance with certain parts of Federal Motor Vehicle Safety Standard (FMVSS) No. 208 “Occupant Crash Protection.”
VI. PERFORM OCCUPANT CLASSIFICATION ZERO POINT CALIBRATION
1. CONFIRM THE FOLLOWING
- The vehicle is parked on a level surface.
- There are no objects on the front passenger seat.
- Ensure there is nothing underneath the front passenger seat.
2. PREPARE THE PASSENGER SEAT
- Slide the seat fully rearmost.
- Adjust the seat back to the upright position.
- Slide the headrest to its lowest position.
- Seat height placed in its lowest position. (if equipped)
- Seat cushion (front) angle to its lowest position. (if equipped)
The passenger seat must be in the correct position to correctly recalibrate the OCS system.
3. OCCUPANT CLASSIFICATION ZERO POINT CALIBRATION
- Connect the Techstream to the vehicle.
- Turn the IG to ON.
- Start the Techstream.
- Click on “Connect to Vehicle”.
- Select the vehicle specifications.
- Select the “Occupant Detection”.
- Select the “Utility”.
- Select the “Zero Point Calibration”.
- Follow the on-screen instructions and then click on “Next”.
- DO NOT turn the IG on with the brake pedal depressed. Otherwise the engine starts.
- Ensure that the seat is in the correct position and empty.
- DO NOT produce vibrations and shocks by motions such as door and hood opening/closing or getting on/off the vehicle during calibration.
- Click on the “Exit”.
- Turn Techstream off, and then IG to the OFF position.
4. RETURN PASSENGER SEAT TO ORIGINAL POSITION
◄ VERIFY REPAIR QUALITY ►
If you have any questions regarding this Safety (Noncompliance) Recall, please contact your regional representative. |
VII. APPENDIX
A. CAMPAIGN DESIGNATION DECODER
B. CAMPAIGN PARTS DISPOSAL
As required by Federal Regulations, please make sure all campaign parts (original parts) removed from the vehicle are disposed of in a manner in which they will not be reused, unless requested for parts recovery return.
August 1, 2019
NONCOMPLIANCE INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
- Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / Camry | 2019 | TMC | August 24, 2018 through November 29, 2018 |
| Applicability | Part Number | Part Name | Component Description |
| Toyota / Camry | 89952-12030 | Computer, Occupant Detection | OCS Electronic Control Unit |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only vehicles that had the improper calibration procedure, described further below, performed on a specific line at this vehicle assembly plant during a specific manufacturing period are known to be potentially affected.
- Total Number of Vehicles Involved:
Total : 680
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Unknown. Toyota is unable to provide an estimate of the percentage of the vehicles to actually contain the noncompliance. Whether the condition will occur will depend on variances that may occur in the calibration procedure and the OCS sensor.
- Description of Noncompliance:
The front passenger seat of the subject vehicles is equipped with an occupant classification system (OCS) which provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag and the front passenger knee airbag, depending on the weight and the posture of the seat occupant. The OCS may not have been calibrated properly on the particular production line at the facility producing the subject vehicles. If an OCS system is not calibrated properly, some portions of the requirements of FMVSS No. 208, paragraphs S14.5.2, S15.1(b), S15.2, S17, S19.2.1, S21.2.1 and S23.2.1 may not be met. Under some conditions, the front passenger airbag and knee airbag may not deploy as designed in a crash, increasing the risk of an injury to a front seat passenger.
- Test Results and Other Information:
In late June 2019, Toyota found, during the Quality Inspection process at a specific vehicle assembly plant, that the OCS zero point on a 2019 Camry was not properly set. An investigation identified that vehicles produced on this specific line producing Camry vehicles at this vehicle assembly plant possibly had an improper zero point calibration procedure performed due to an unrelated process change that took place on August 20, 2018. Toyota analyzed the potential deviation of the zero point between the correct and incorrect calibration procedures and analyzed the impact that this deviation would have on the airbag system. Based on result of this analysis, on July 26, 2019, it was determined that there is a possibility that the front passenger airbag and knee airbag may not be activated correctly when a passenger is in the seat such that affected vehicles may not meet some portions of the requirements of FMVSS No. 208, paragraphs S14.5.2, S15.1(b), S15.2, S17, S19.2.1, S21.2.1, and S.23.2.1.
- Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer for re-calibration of the occupant classification system.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by Mid-August 2019. A copy of the draft owner notification letter(s) will be submitted as soon as available.
- Distributor/Dealer Notification Schedule:
Notification to distributors/dealers will be sent on August 1, 2019. Copies of the dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
K0M
SEOCONTENT-START
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year Camry Vehicles
Passenger Front and Knee Airbags May Not Deploy as Designed
NHTSA Recall No. 19V-567
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota has
decided that certain 2019 model year Camry vehicles fail
to conform to Federal Motor Vehicle Safety Standard
(FMVSS) No. 208, “Occupant Crash Protection.”
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
In the subject vehicles, the deployment strategy of the
front passenger airbags is determined in part by using
inputs from the occupant classification system in the
front passenger seat. Because of a calibration error
in the occupant classification system, the front
passenger airbag and knee airbag may not deploy
as intended in a crash. This can increase the risk of
an injury to a front seat passenger.
What will Toyota do?
Any authorized Toyota dealer will recalibrate the occupant classification system FREE OF CHARGE to you.
Spanish translation on back side
K0M Remedy Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible. Your local Toyota
dealer will be more than happy to answer any
of your questions.
To find a dealer near you, visit
www.toyota.com/dealers
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
This is an important Safety Recall.
The remedy will take approximately forty-five minutes. However, depending on the dealer’s work schedule, it
may be necessary to make your vehicle available for a longer period of time.
If you notice the passenger “AIRBAG OFF” light is illuminated while an adult size person is seated in the
passenger seat, your vehicle may be experiencing symptoms related to this Safety (Noncompliance) Recall.
Refer to Page 47 of the owner’s manual for an image of the “AIRBAG OFF” light. Please schedule an appointment
with any authorized Toyota dealer immediately.
Until the remedy is performed, we recommend that you do not operate the vehicle with an occupant in the front
passenger seat. We sincerely apologize for any inconvenience this will cause, but we are taking this action to
ensure your safety.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos modelos Camry de año 2019
Las bolsas de aire frontales y de las rodillas del pasajero delantero podrian no activarse según lo diseñado
No. de retiro de NHTSA 19V-567
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
ciertos vehículos modelo Camry del año 2019 no
cumplen con la Norma Federal de Seguridad para
Vehículos Motorizados (FMVSS, por sus siglas en inglés)
No. 208, “Protección de pasajeros contra colisión.”
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
En los vehículos afectados, la estrategia de activación
de las bolsas de aire del pasajero delantero depende,
en parte, de la información del sistema de clasificación
de ocupantes del asiento del pasajero delantero.
Debido a un error de calibración en el sistema de
clasificación de ocupantes, las bolsas de aire
frontales y de las rodillas del pasajero delantero
podrían no activarse según lo previsto en caso de
colisión. Esto puede aumentar el riesgo de lesión al
pasajero del asiento delantero.
K0M Remedy
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
Por favor, póngase en contacto con cualquier
concesionario Toyota autorizado para concertar
una cita a fin de realizar esta reparación lo
antes posible. Su concesionario Toyota local
responderá con gusto todas sus preguntas.
Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado recalibrará el sistema de clasificación de ocupantes SIN CARGO
para usted.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente 45 minutos. Sin embargo, dependiendo del horario de trabajo del
concesionario, es posible que necesiten su vehículo por más tiempo.
Si observa que la luz de “AIRBAG OFF” (bolsa de aire desactivada) del pasajero está iluminada mientras que una
persona con medidas de adulto está sentada en el asiento del pasajero, su vehículo podría estar experimentando
síntomas relacionados con este Retiro de Seguridad (Incumplimiento). Consulte la página 47 del Owner’s Manual
para ver una imagen de la luz de “AIRBAG OFF”. Por favor, programe una cita con cualquier concesionario Toyota
autorizado inmediatamente.
Hasta que el remedio se lleve a cabo, le recomendamos que no conduzca el vehículo con un ocupante en el
asiento del pasajero delantero. Lamentamos profundamente cualquier inconveniente que esta situación pueda
ocasionarle, pero estas medidas se toman por su seguridad.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic
Safety Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | CAMRY | 2019 |
10 Associated Documents
Recall Quarterly Report #2, 2019-4
RCLQRT-19V567-5683.PDF 211.236KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V567-6888.PDF 211.322KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V567-2047.pdf 61.907KB
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Recall Acknowledgement
RCAK-19V567-6140.pdf 268.247KB
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Remedy Instructions and TSB
RCRIT-19V567-7387.pdf 326.613KB
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Miscellaneous Document – August 1, 2019 NONCOMPLIANCE INFORMATION REPORT
RMISC-19V567-4373.pdf 25.122KB
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Manufacturer Notices(to Dealers,etc) – SAFETY (NONCOMPLIANCE) RECALL K0M (Remedy Notice)
RCMN-19V567-5767.pdf 153.159KB
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Non-Compliance Notice 573 Report
RCLRPT-19V567-5798.PDF 214.201KB
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Miscellaneous Document – Head Unit Message
RMISC-19V567-7097.pdf 51.686KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V567-0052.PDF 211.132KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V567&docType=RCL
- 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
- 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
- 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
- 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
- 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.
- 【PayAttention】The FULL Special Resets fit for Ford vehicles are in the related car systems, DON'T NEED TO BUY any Reset software fit for Ford brand at mall, as those software are prepared for other brands like G.M, B.MW, V.W, etc. You can find the reset in this way: Diagnose>Manual choose model and year>Automatically Search>System Selection>ECM/BCM/TCM/ABS/...>Special Functions, but features fit for Ford brand vary by car model and year.
- 【2024 All-In-One Bidirectional Scanner Fit For Ford Lincoln Mercury Mazda】Launch Creader Elite Scanner fit for Ford can read/ erase codes, view live data text & graphing, retrieve ECU version information and support full OE-LEVEL features, helps you identify & solve car problems in a timely manner. Such as➤Bi-directional Control➤Full Special Resets➤Full OBDII Modes➤Personalization➤Customization, and keep growing. PS: Don't purchase any resets in the Mall.
- 【Powerful Bidirectional Control/Active Test+Power Balance Test】Launch CRE Scanner fit for Ford inherits the powerful Bi-directional Control(Active test), which send commands to the ecu to test its operating status without using the vehicle controls, quickly understand whether a specific system/component is operating normally, such as EVAP Solenoid/Windows/Wipers/... Power Balance Test: Cylinder power balance testing can help uncover hidden engine issues related to engine misfires, lack of power or just a poor running engine, which is commonly missed with other tests. And it is often used along with a cylinder compression and cylinder leakage tests to further pinpoint the problem.
- 【All Systems Diagnose Fit For Ford/Lincoln/Mercury/Mazda + All Brands Full OBD2 Functions 】Launch CRE Diagnostic Tool fit for Ford support diagnosis functions for all systems including ENG/ABS/SAS/SRS/TPMS/EPB/IMMO/BMS/Fuel Systems. Launch CRE Elite codes reader is also a universal OBD code reader for ALL BRANDS, which is capable of read and clear codes, view live data like transmission fluid temperature, cylinder balance rates, engine rpm, etc, freeze frame, perform active tests, read ECU info, etc.
- 【All Special Functions Fit For Ford + Programmable Module Installation】Launch Scan Tool supports FULL special functions ONLY fit for Ford, Same Functions as LAUNCH X431, like Oil Reset, Brake Reset, Injector Coding, Adaptive Gearbox, Parts Calibration, Relative Compression, Electronic Throttle Relearn, Reset KAM (Keep Alive Memory), etc. Programmable Module Installation(PMI) Function: when you replace or initialize a new/used module for Ford/Lincoln/Mercury/Mazda, LAUNCH scanner allows you to copy the data from the original module and install it to the new unit to finish the module replacement.
- 👍[New & Outstanding X431 PRO5 Scanner] LAUNCH X431 PRO5 scan tool, upgrade of LAUNCH X431 PRO3 & X431 V+ PRO, configures a SmartBox 3.0 VCI (J2534/DoIP/CAN FD compliant) that performs online programming for BMW & Benz models as OEM level. More powerful features: Online Coding for Porsche/Audi, Heavy-duty Truck Diagnostics, VAG Guided Functions, 50+ Services, etc., bring ease & efficiency. Powerful software even covers online diagnostics for FCA cars & newer model data.
- [J2534 Programming with Smartbox3.0] If you’re seeking all-in-one solutions for car ECU tuning needs, LAUNCH X431 PRO5 programming tool is ready to work for you. Support online programming for BMW&Benz and hold exclusive programming backup/restoration. Come with a Smartbox 3.0 device of J2534 standard and pair with a PC to download OEM software to upgrade the ECU software, which maximizes the vehicle performance and minimizes diagnostic problems.
- [ECU Coding Customizes All You Want] With top of the tech instruction and vehicle data, LAUNCH X431 PRO5 diagnostic scanner performs well in ECU Coding and makes everything easier 1) recode adaptive data after ECU replacement 2) personalization/retrofit to improve car comfort: deactivate auto start-stop or change interior lights 3) coding data backup/reserve 4) online coding for BMW/Benz/Porsche/VW/Skoda/Seat 5) online matching/calibration for VW/for Audi, etc.
- [Huge Vehicle Software Database] LAUNCH scanner PRO5 can be nominated as a powerful troubleshooter for 99% of post 1996-automobiles. Provide abundant exclusive functions for effortless diagnostics: Benz/BMW Data Backup/Restoration; Benz/BMW Manual Mode Programming; Benz SCN Coding/Variant Coding; BMW Coding (with newer data to 2022.03); AutoAuth for FCA SGW(2018 later); Various Online Coding Data for VW/for Audi, etc. 2-Year free updating will keep renewing the data for more vehicles.
- [AutoAuth Access & 50+ Services] Partnered AutoAuth FCA US, LAUNCH scanner can directly login to the AutoAuth account and secure check (reading DTC, active test, reset functions, etc.) for FCA vehicles. 50+ services that are needed for repair shops have been packed in X431 PRO5 auto scanner, such as Hot functions (Oil Reset, EPB Reset, SAS Reset, ABS Bleeding, etc.) and Comprehensive functions (High Voltage Battery Diagnostics, Transport Mode),
- LAUNCH X431 PAD VII Elite,2024 Top Diagnostic Scanner: High-end ECU programming backup/restore for 30+ car brands scan tool, ECU/SCN coding, J2534/RP1210/D-PDU/Do-IP/CANFD, topology mapping, 60+ Reset, guided functions.
- Huge-Upgraded ECU Programming & Coding: Working on 30+ car brands:1) Backup/Restore data from original ECUs;2) Online Programming;3) R-etrofit;4) ECU Upgrade.Coding features:Recode ECU Data, Personalization and loads of more.
- UNMATCHED COVERAGE: Launch X431 PADVII diagnostic tool works on over 200 car brands, support 12/24V passenger cars and commercial vehicles;Secured Gateway Access (SGW). and J2534/D-PDU/RP1210 and CAN2.0/CAFD/DoIP protocols.
- TOP INTELLIGENT DIAGNOSTIC: LAUNCH X431 PADVII offer topology mapping overview all-systems status.Pin detection to detect pin volt, data rate.Guided functions,repair tips,DTC Analysis,Component Measurement,and Relevant Cases.
- [ Pin Detection & Guided Functions] LAUNCH X431 PAD VII scan tool with Guided Function (for V.A.G) allow on-screen prompts for proper diagnostic. Pin Detection allow detecting DLC pins voltage and access protocol types to troubleshoot your DLC port.
- MADE FOR HOME MECHANICS - This is more than an OBD2 code reader. It offers professional-level functions like car battery reset, hybrid diagnostics, module scanning, and supports English, Spanish, and French.
- PASS YOUR EMISSIONS TEST - With our OBD2 scanner, you can understand your vehicle's emissions status before the state does. It helps ensure you're ready to pass your smog check, making the whole process hassle-free.
- REAL-TIME LIVE DATA - View essential car data like RPM, speed, and oil temperature in real-time. Test your battery and alternator to assess whether professional help is needed.
- WIDE RANGE COMPATIBILITY - Our car code reader and reset tool works with all OBD2 compliant domestic and foreign vehicles sold in the USA made after 1996. This includes cars like sedans, trucks, and SUVs, making it a versatile tool for any DIYer.
- USA DESIGNED & SUPPORTED - We are a Southern California based company and take pride by offering products that are designed and supported by ASE Certified Technicians right here in sunny California. Have questions? Need help? Never hesitate to reach out, our friendly automotive techs are ready to help.
- 🎁🎁【Professional but Easier-to-use for Home】Tired of going to Autozone or other store to run codes, or having to pay the dealer to do it for you? IFIX435 code scanner is your ticket to happiness.Compared to the complexity of the car diagnostics available on the market with unit prices above $200, BOSSCOMM IFIX435 code reader is one of the best investments you can make!
- 🚘🚘【OE-Level All System Diagnostic Tool】Whether you're troubleshooting engine problems, abs, airbag, transmission issues, Bosscomm diagnostic tool easily find and fix the problem with your vehicle. IFIX435 obd2 scanner supports not only Engine, ABS, Transmission, but also EPB, TPMS, SAS, A/C, chassis and other system scans. By reading the ECU version information of each system, providing a🔥 live data stream, 🔥reading the trouble codes and🔥 retrieves freeze-frame, saving home repairers a lot of time and money in maintenance.
- 🚘🚘【Real Deal-LIVE DATA】Real-time, dynamic data is sure to streamline your work! BOSSCOMM IFIX435 car diagnostic scanner for all cars can get instant access to key information about your vehicle's RPM, oil temperature, and more, making diagnosis easier than ever before. Permitting you to see live information streams an even take previews and record this information for later playback.👍Easy to use without space limitations，and actuators to quickly uncover and solve any issues.
- 👍👍【Lifetime F-ree One-Click Update + Smart Auto V-IN】How much have you spent on car maintenance?The code reader is permanently updated for f-ree, which save you a lot of money in the long-term.Buy once and be set for life with this device. The car scanner with smart auto V-I-N technology identifies cars and it also supports manual input. You can connect to your home WiFi or personal hotspot to update it to get newest software and more car coverage.
- 👍👍【Wide Vehicle Coverage Global Mechanics】The BOSSCOMM IFIX435 code reader for cars and trucks can diagnose over 10000+ vehicles(60+ car brands) worldwide mainstream car makes(USA/ASIA/EUROPE), works on OBDII most after 1996 vehicles including the latest 2023 models.It supports 13 different languages at the same time, which can satisfy users all over the world.
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 👍【Professional 4 Systems Diagnostics】For DIYers addressing typical concerns like engine, transmission, ABS, and SRS, the TOPDON AD500 vehicle scanner provides specialized diagnostic solutions. It effortlessly interprets and eliminates fault codes and scrutinizes data streams, ensuring the prompt detection of issues.
- 👍【6 Reset Functions】The AD500 car diagnostic tool offers essential features like Oil Reset, Throttle Adaptation, SAS/TPMS/BMS/EPB Reset. Easily reset oil change indicators, fine-tune throttle response, and recalibrate steering angle sensors for optimal vehicle performance and maintenance convenience.
- 👍【Works Easier with AD500】The AD500 scanner combines a 5” touchscreen with buttons for easier and seamless operation. Elevate your diagnostic experience with DTC Lookup, Diagnostic data record, and printing diagnostic reports via email. Stay up to date with lifetime free upgrades via Wi-Fi, ensuring your tool is always equipped with the latest features.
- 👍【Fast Diagnostics, Instant Support】With AutoVIN, instantly obtain crucial vehicle details for expedited diagnostic processes. The AD500 code reader not only facilitates data stream recording for later review but also acts as a battery voltage monitor, providing valuable insights into your vehicle's battery health. If you encounter any diagnostic hurdles, share feedback with TOPDON for prompt professional support.
- 👍【Upgraded ArtiDiag500 for Peak Performance】Experience enhanced performance with the upgraded AD500 diagnostic tool, boasting a 4-core 1.5GHz CPU, 2GB RAM + 32GB ROM, and seamless operation with Android 11.0. Enjoy extended battery life with its 3350mAh capacity. Plus, benefit from TOPDON's 1-year quality backup for added peace of mind.
- ✔Full OBDII Modes Scanner for Car: As professional car scanner, ZM201 has all the OBD2 functions you need.🔎Read & clear codes, 💡turn off engine light or MIL, ❄view freeze frame, 📋read I/M readiness, 🚕retrieve vehicle VIN, 🔋battery voltage test, 📈live data stream (with graphing display), ✅built-in 35901 DTCs, O2 sensor test, onboard monitoring mode, and perform component testing etc.
- ✔Enhanced OBD2 Scanner Diagnostic Tool: Live data and DTC replay combined with printing function, you can connect it to a computer for fault data printing, prevent auto repair shops from charging randomly, save money and time. ZM201 obd scanner also comes with free-lifetime software updates, ensuring you always have the latest features and improvements.
- ✔35,901 DTC Lookup: ZM201 car code reader built-in 35,901 DTCs, the old model obd2 usually only have 3,000-10,000. So the ZM201 car scanner has a huge advantage, which means that this obd2 scanner can better help diagnose and solve your vehicle faults. This is a great option if you want to replace or upgrade an existing car scanner.
- ✔Compatible with 98% Vehicles: ZM201 OBD2 scanner for car is compatible with most cars after 1996(USA)/2002(EU)/2008(Asia). If your car has an OBD2 port (16Pin), and the production time meets the above timeline, then your vehicle is compatible. But it is not compatible with new energy vehicles, hybrid vehicles, and models that do not comply with the OBD2 protocol.
- ✔Convenient Shortcut Functions: The addition of shortcut keys enhances the user experience. Pressing F1 enables you to quickly retrieve trouble codes, while F2 provides instant access to I/M readiness information. We've also introduced left and right navigation buttons (the previous model had only up and down buttons), making operation even more convenient.
Last update on 2024-03-24 / Affiliate links / Images from Amazon Product Advertising API
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