Passenger Airbag May Not Deploy As Designed – 2022-2023 Toyota Corolla Cross

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TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 23TA16
PASSENGER AIRBAG MAY NOT DEPLOY AS DESIGNED
CERTAIN 2022-2023 COROLLA CROSS
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following courses: -TIC206A – Electrical repair 1 It is the dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. I. OPERATION FLOW CHART Verify Vehicle Eligibility
• Confirm vehicle VIN matches the RO
• Check for Campaign eligibility using TIS Not Covered No Further Action Required Covered Inspect Instrument Panel QR Code Not Affected Affected Refer to TI for secondary inspection.
Are the Milling marks Missing? No Yes Replace Instrument Panel Follow TI for repair instructions Campaign completed, return the vehicle to the customer. II. IDENTIFICATION OF AFFECTED VEHICLES
A. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
B. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
C. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer. III. PREPARATION
A. PARTS
No parts are needed for inspection. In the rare case that the vehicle fails the initial QR code inspection, reference the parts table below for parts required Milling Inspection Only Parts (Clips are required for this inspection)
Part Number Part Description Quantity
62217-42050 CLIP, FR PILLAR GARNISH 4 I/P Replacement Required Parts
Part Number Part Description Quantity
55400-0A050-C0 Pad Assy, Instrument Panel 1
62217-42050 CLIP, FR PILLAR GARNISH 4 B. TOOLS & EQUIPMENT
• Techstream • Standard Hand Tools • Torque Wrench
2 IV. BACKGROUND
The subject vehicles were previously inspected under a prior recall. Due to a problem with the inspection process specified by Toyota, the inspection may not have identified certain vehicles requiring the remedy. Without the remedy, the front passenger airbag may not deploy as designed due to a manufacturing error in the instrument panel where the airbag is located. As a result, the vehicles may not meet certain federal requirements, and there could be an increased risk of injury in a crash. 3 V. INSPECT INSTRUMENT PANEL SAFETY PAD SERIAL NUMBER Under side of dash shown in image, serial is on driver’s side. 1. REMOVE NO. 1 INSTRUMENT PANEL UNDER COVER
a) Remove the 2 bolts from the under cover
b) Disengage the clips/claws and remove in the direction of the arrows
c) Disconnect the DLC connector wire harness and connector from cover. 4 2. LOCATE THE QR CODE
a) Locate the QR code on the underside of the dash by looking at the area shown below. The label is close to a brown clip. View of Label from Under Dash 3. Use the Scanning App to inspect serial number.
The Scanning app MUST BE used to complete the serial number inspection.
This scanning app is only available for Apple devices. We apologize for any inconvenience this may cause.
a) Please use the 23TA04 Scanning App (Compatible with Apple Devices Only) This app will be used to capture 23TA16 vehicles:
This app can be downloaded to your Apple device and will use the camera video feed to auto capture the VIN and QR code of the label. This app does not require you to upload photos as it is automatically captured.
• The QR code scanning app is only compatible with Apple devices at this time.
• Proceed to step 4. The 23TA04 scanning app will be used for ALL 23TA16 submissions. 5 4. SCANNING APP INSPECTION PROCESS
a) Install the scanning app on your Apple device https://apps.apple.com/us/app/qdamobile/id164029 2519 Note: The App is NOT searchable in the app store you must use this link or QR code to download. The application must be in the most updated version in the app store. Please confirm your application is up to date. Note: This application will work best with iPhone11 and newer. The app may not work with iPhone models older than iPhone11. b) Login Information: use TIS or Dealer Daily Login
c) Select Campaign 23TA04 from the campaign list. d) Select “Scan VIN” in the app and using app scan the vin number on cert label. Note: the app uses the video feed from your phone camera to auto capture. e) Once scanned press “Check VIN” in app to confirm applicability to recall. 6 f) Select “Scan QR” on app and point your camera toward the QR code to obtain the serial number.
Note: the app uses the video feed from your phone camera to auto capture.
g) Select “Submit” to check the serial number on the application.
Ok = Inspection Completed Reinstall No. 1 Instrument Panel Under Cover – Campaign Complete
Suspect Dash = Secondary Inspection for Milling Marks is Required. Continue to Step VI.
Note: If secondary inspection is required submission of milling mark photo is required. The app is now available for secondary inspection photo submission. 7 VI. INSPECT THE INSTRUMENT PANEL SAFETY PAD FOR MILLING MARKS
1. CHECK FOR DTC’S
h) Using a Techstream, perform a Health Check to check for any Diagnostic Trouble Codes. NOTE:
This is to confirm there are no DTCs prior to removal of the instrument panel. This Campaign only covers the instrument panel replacement, as detailed in these instructions. It does not cover the diagnosis or replacement of any other systems on the vehicle.
2. DISCONNECT NEGATIVE BATTERY TERMINAL
a) SRS malfunctions are difficult to confirm, Diagnostic Trouble Codes (DTCs) become the most important source of information when troubleshooting. When troubleshooting the SRS, always check for DTCs before disconnecting the cable from the negative (-) battery terminal.
b) Make sure to turn the ignition switch off before disconnecting the cable from the negative (-) battery terminal.
CAUTION
The SRS is equipped with a back-up power source. If work is started within 60 seconds of disconnecting the cable from the negative (-) battery terminal, the SRS parts may deploy.
3. REMOVE INSTRUMENT PANEL SAFETY PAD
INTERIOR PANELS / TRIM: INSTRUMENT PANEL SAFETY PAD: REMOVAL; 2023 MY Corolla Cross Corolla Cross HV [11/2022 – ] 4. REMOVE PASSENGER AIRBAG ASSEMBLY Disassembly: INTERIOR PANELS / TRIM: INSTRUMENT PANEL SAFETY PAD: DISASSEMBLY; 2022 – 2023
MY Corolla Cross Corolla Cross HV [09/2021 – ]
• Complete steps 1-4 and 6 to remove the Passenger Airbag Assembly 8 VII. INSPECT INSTRUMENT PANEL SAFETY PAD
1. INSPECT INSTRUMENT PANEL FOR MILLING ON PASSENGER AIRBAG SIDE
a) Look for milling marks. Do not add excessive pressure to the milling mark as it could damage the IP. EXAMPLE OF OK MILLING MARKS
• Look for the milling mark.
• There will be a groove down the middle. A flat head screwdriver will fit in the groove.
• The groove will be cut in the black plastic.
• The plastic burs may need to be moved out of the way with a flat head screwdriver.
Video Example: Ok Milling Marks Example Video Note: As seen in the video audible clicks will be heard when going over OK milling. 9 EXAMPLE OF MISSING MILLING MARKS
• Look for smooth plastic. There will be no groove cut into the black plastic.
• A flat head screwdriver will not find a gap on an IP missing the milling.
• The plastic burs may need to be moved out of the way with a flat head screwdriver.
Video Example: Missing Milling Marks Example Video Note: No audible clicks will be present, and the screwdriver can move freely side to side from one edge of the white plastic to the other when milling is missing. 10 IX. DETERMINE INSTRUMENT PANEL CONDITION WITH SCANNING APP 1. DETERMINE INSTRUMENT PANEL CONDITION
a) Determine if the Instrument panel has milling marks.
b) Once logged back into the app, enter the VIN and confirm the S/N matches the previous entry. The application will continue the submission where previously left off.
• VIN
• Serial Number https://apps.apple.com/us/app/qdamobile/id1640292519 The 23TA04 scanning app will be used for ALL 23TA16 submissions. 11 1. FOLLOW INSTRUCTIONS ON THE FINAL SCREEN. THIS SCREEN WILL SAY “REPLACEMENT REQUIRED” OR “NO REPLACEMENT REQUIRED”.
• Document the photo in the app and reinstall the original IP Are the Milling Marks present? No Yes Replace Instrument Panel with a new one. Document findings in the inspection App. Replacement is not required.
Document findings in the inspection App. Re-install Instrument Panel. Continue to Section X for Installation Continue to Section XI for Installation X. INSTALL NEW INSTRUMENT PANEL SAFETY PAD
1. TRANSFER COMPONENTS FROM AFFECTED INSTRUMENT PANEL TO NEW
INSTRUMENT PANEL
Reassembly: INTERIOR PANELS / TRIM: INSTRUMENT PANEL SAFETY PAD: REASSEMBLY; 2022 – 2023 MY
Corolla Cross Corolla Cross HV [09/2021 – ] 2. INSTALL NEW INSTRUMENT PANEL SAFETY PAD
INTERIOR PANELS / TRIM: INSTRUMENT PANEL SAFETY PAD: INSTALLATION; 2022 – 2023 MY Corolla Cross
Corolla Cross HV [09/2021 – ] 12 3. CHECK FOR DTC’S
a) Using a Techstream, perform a Health Check to check for any Diagnostic Trouble Codes NOTE:
This is to confirm there are no DTCs after installation of the instrument panel. This Campaign only covers the instrument panel replacement, as detailed in these instructions. It does not cover the diagnosis or replacement of any other systems on the vehicle. 4. Campaign is now complete
XI. RE-INSTALL THE OLD INSTRUMENT PANEL SAFETY PAD
1. RE-INSTALL PASSENGER AIRBAG ASSEMBLY TO OLD INSTRUMENT PANEL SAFETY PAD
Reassembly: INTERIOR PANELS / TRIM: INSTRUMENT PANEL SAFETY PAD: REASSEMBLY; 2022 – 2023 MY
Corolla Cross Corolla Cross HV [09/2021 – ] • Follow steps 1-5 to reinstall the Passenger Airbag Assembly. 2. INSTALL OLD INSTRUMENT PANEL SAFETY PAD
INTERIOR PANELS / TRIM: INSTRUMENT PANEL SAFETY PAD: INSTALLATION; 2022 – 2023 MY Corolla Cross
Corolla Cross HV [09/2021 – ]
3. CHECK FOR DTC’S
b) Using a Techstream, perform a Health Check to check for any Diagnostic Trouble Codes
NOTE:
This is to confirm there are no DTCs after installation of the instrument panel. This Campaign only covers the instrument panel replacement, as detailed in these instructions. It does not cover the diagnosis or replacement of any other systems on the vehicle. ◄ VERIFY REPAIR QUALITY ► Confirm no DTCs are present after installation.
Confirm all interior trim pieces were reinstalled correctly. If you have any questions regarding this update, please contact your regional representative. 13 14
23
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign is Launched
23TA16
T
T = Toyota L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall
(May use other characters in unique cases) Field Action Category and Phase
16
01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category)
(May use other characters in unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 4. APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts) removed from the vehicle are disposed of in a manner in which they will not be reused, unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER

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