24LA03 – Airbag May Not Deploy Properly – 2018-2021 Lexus LS500 & 2018-2020 LS500h

SEOCONTENT-START

TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
April 17, 2024
NONCOMPLIANCE INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Seat Frame Assembly:
Toyota Boshoku Corporation
88, Kanayama, Kamekubi-cho, Toyota-city, Aichi-pref., 470-0395, Japan
Phone: +81-565-43-0962
Country of Origin: Japan
2. Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population to be the vehicles in the table below.
Make/Car Line
Model Year
Manufacturer
Production Period
Lexus / LS500
2018-2021
TMC
August 1, 2017
through
April 9, 2021
Lexus / LS500h
2018-2020
TMC
February 21, 2017
through
June 1, 2020
Applicability
Part Number
Part Name
Component Description
MY2018-2021 Lexus LS500, LS500h
72010-50320
72010-50321
72010-50322
Adjuster Assy,
Fr Seat, RH
Seat Frame Assembly
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This issue only affects the vehicles equipped with a 10-way power front passenger seat with a long slide rail in the above production period that were manufactured at a certain plant. Other Toyota or Lexus vehicles sold in the U.S. are equipped with different front passenger seats and do not have the condition described in this report.
3. Total Number of Vehicles Potentially Involved:
LS500 : 453
LS500h : 56
Total : 509
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Toyota estimates that approximately 7% of the vehicles may have interference of seat components near the OCS sensor. Whether the noncompliance is present on each potentially affected vehicle depends on the position of the passenger seat at the time the OCS was initially calibrated.
5. Description of Noncompliance:
The subject vehicles are equipped with a 10-way power front passenger seat, unique to the “Executive Package”, that contains a long seat slide rail to allow for the seat to move forward and create room for rear seat footrest activation. The front passenger seat contains an Occupant Classification System (OCS) that provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag, depending on the occupant load. There is a possibility that a stopper and the seat frame near the OCS sensor were assembled with variations that created interference between these parts, causing the OCS sensor to incorrectly detect the occupant load. As such, the subject vehicles may not meet the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. If the OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat.
6. Test Results and Other Information:
After conducting a recall (NHTSA Campaign Number 22V-519) concerning the OCS in another model, Toyota continued to investigate other models with a similar stopper and seat frame structure. The investigation involved recovering seat adjuster subassemblies from vehicles in the field to check for potential seat slide adjuster interference. Between June and November of 2023, in-use parts were recovered and sent to the supplier for evaluation. The supplier tested recovered parts in September, October, November of 2023 and January 2024 to evaluate if any interference found in LS long slide seat adjuster subassemblies could affect an output value of an OCS.
On April 11, 2024, Toyota determined that it is possible for an inaccurate reading from an OCS sensor to cause the front passenger airbag to not deploy as designed in the event of a crash on LS vehicles with the long slide seat adjuster. As such, the involved vehicles may not meet some portions of the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2.
7. Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Lexus dealer. The dealers will inspect to determine whether there is interference between the seat frame and stopper. If interference is found, the stopper will be adjusted and the OCS will be re-calibrated.
Reimbursement Plan for pre-notification remedies
The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by June 16 , 2024. A copy of the draft owner notification will be submitted as soon as it is available.
9. Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on April 17, 2024. Copies of dealer communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
24LA03

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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: April 17, 2024
To:
All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY NONCOMPLIANCE RECALL 24LA03 (Remedy Notice)
Certain 2018-2021 Model Year LS500 Vehicles
Certain 2018-2020 Model Year LS500h Vehicles
Airbag May Not Deploy Properly
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2018-2021 LS500
Early August 2017– Early April 2021
450
0
2018-2020 LS500h
Late February 2017 – Early June 2020
50
0
On April 17,2024 Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Noncompliance Recall on certain 2018-2021 model year LS500 vehicles and certain 2018-2020 model year LS500h vehicles.
Condition
The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment. This can result in a noncompliance with safety requirements in some regions or countries and can increase the risk of an injury to a front seat passenger in a crash.
Remedy
For all involved vehicles, Lexus dealers will inspect the front passenger seat, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the system FREE OF CHARGE.
Covered Vehicles
There are approximately 500 vehicles covered by this Safety Noncompliance Recall. No vehicles were distributed to Puerto Rico
Owner Letter Mailing Date
Lexus will notify owners by early June 2024
Lexus makes significant effort to obtain current Guest name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the Guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Dealer Inventory Procedures
New Vehicles in Dealership Inventory – Reminder
Lexus has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure guest satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to guest delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle is involved in a Safety Recall.
Lexus expects dealers to visit https://lexus-recall-disclosure.imagespm.info/ and complete a Guest Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (: https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Lexus Certified Used Vehicles
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Guests with additional questions or concerns are asked to please contact Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Guests who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a guest chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the guest chooses ‘View’. If a guest views and then closes the message, the message will be available in the Notification App if the guest chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the guest to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Guests who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Guests with additional concerns can be directed to the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to the Lexus Newsroom https://pressroom.lexus.com/
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to have completed the following course.
• LIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians who have completed the above course to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to guest delivery.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Op Code
Description
Flat Rate Hours
24LA03R1
Inspect for Interference – No Interference Found
0.3
24LA03R2
Inspect for interference + adjust seat rail and perform zero point calibration
0.5
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
Examples:
19LA01 = Launched in 2019, Lexus, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20LC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21LE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 1
© 2024 Lexus, A Division of Toyota Motor Sales, USA
SAFETY NONCOMPLIANCE RECALL 24LA03 (Remedy Notice)
Certain 2018-2021 Model Year LS500 Vehicles
Certain 2018-2020 Model Year LS500h Vehicles
Airbag May Not Deploy Properly
Frequently Asked Questions
Original Publication Date: April 17, 2024
Q1: What is the condition?
A1: The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment. This can result in a noncompliance with safety requirements in some regions or countries and can increase the risk of an injury to a front seat passenger in a crash.
Q1a: What is the Occupant Classification System (OCS)?
A1a: It is a system that calculates the occupant load on the front passenger seat with a sensor in order to determine the airbag deployment strategy.
Q2a: What should you do?
A2a: Until the vehicle is inspected, Lexus recommends that no one sit in the front passenger seat. Please contact your dealer to schedule the inspection.
Q2: What is Lexus going to do?
A2: For all involved vehicles, Lexus dealers will inspect the front passenger seat, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the system FREE OF CHARGE.
Q3: Which and how many vehicles are covered by this Safety Noncompliance Recall?
A3: There are approximately 500 vehicles covered by this Safety Noncompliance Recall.
Model Name
Model Year
Production Period
LS500
2018-2021
Early August 2017– Early April 2021
LS500h
2018-2020
Late February 2017 – Early June 2020
Q4: How long will the repair take?
A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5: What if I previously paid for repairs related to this Safety Noncompliance Recall?
A5: Reimbursement consideration instructions will be provided in the owner letter.
Q6: How does Lexus obtain my mailing information?
A6: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7: What if I have additional questions or concerns?
A7: Owners with questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-275
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Toyota Motor Engineering & Manufacturing APR 17, 2024 NHTSA Recall No. : 24V-275 Manufacturer Recall No. : 24LA03
Manufacturer Information :
Manufacturer Name : Toyota Motor Engineering &
Manufacturing
Address : 6565 Headquarters Drive Plano TX 75024
Company phone : 1-800-331-4331
Population :
Number of potentially involved : 509 Estimated percentage with defect : 7 %
Vehicle Information :
Vehicle 1 : 2018-2021 Lexus LS500 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. This issue only affects the vehicles equipped with a 10-way power front passenger seat with a long slide rail in the above production period that were manufactured at a certain plant. Other Toyota or Lexus vehicles sold in the U.S. are equipped with different front passenger seats and do not have the condition described in this report. Toyota estimates that approximately 7% of the vehicles may have interference of seat components near the OCS sensor.
Whether the noncompliance is present on each potentially affected vehicle depends on the position of the passenger seat at the time the OCS was initially calibrated. Production Dates : AUG 01, 2017 – APR 09, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-275 Page 2 Vehicle 2 : 2018-2020 Lexus LS500 Hybrid Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. This issue only affects the vehicles equipped with a 10-way power front passenger seat with a long slide rail in the above production period that were manufactured at a certain plant. Other Toyota or Lexus vehicles sold in the U.S. are equipped with different front passenger seats and do not have the condition described in this report. Toyota estimates that approximately 7% of the vehicles may have interference of seat components near the OCS sensor.
Whether the noncompliance is present on each potentially affected vehicle depends on the position of the passenger seat at the time the OCS was initially calibrated. Production Dates : FEB 21, 2017 – JUN 01, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The subject vehicles are equipped with a 10-way power front passenger seat, unique to the “Executive Package”, that contains a long seat slide rail to allow for the seat to move forward and create room for rear seat footrest activation. The front passenger seat contains an Occupant Classification System (OCS) that provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag, depending on the occupant load. There is a possibility that a stopper and the seat frame near the OCS sensor were assembled with variations that created interference between these parts, causing the OCS sensor to incorrectly detect the occupant load. As such, the subject vehicles may not meet the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. If the
OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR
Description of the Safety Risk : There is a possibility that a stopper and the seat frame near the OCS sensor
were assembled with variations that created interference between these parts, causing the OCS sensor to incorrectly detect the occupant load. As such, the subject vehicles may not meet the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. If
the OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-275 Page 3 Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Adjuster Assy, Fr Seat, RH Component Description : Seat Frame Assembly Component Part Number : 72010-50320 Component Name 2 : Adjuster Assy, Fr Seat, RH Component Description : Seat Frame Assembly Component Part Number : 72010-50321 Component Name 3 : Adjuster Assy, Fr Seat, RH Component Description : Seat Frame Assembly Component Part Number : 72010-50322 Supplier Identification : Component Manufacturer
Name : Toyota Boshoku Corporation Address : 88, Kanayama, Kamekubi-cho,
Toyota-city, Aichi-pref. Foreign States 470-0395
Country : Japan Chronology :
After conducting a recall (NHTSA Campaign Number 22V-519) concerning the OCS in another model, Toyota continued to investigate other models with a similar stopper and seat frame structure. The investigation involved recovering seat adjuster subassemblies from vehicles in the field to check for potential seat slide adjuster interference. Between June and November of 2023, in-use parts were recovered and sent to the supplier for evaluation. The supplier tested recovered parts in September, October, November of 2023 and The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-275
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
January 2024 to evaluate if any interference found in LS long slide seat adjuster subassemblies could affect an output value of an OCS. On April 11, 2024, Toyota determined that it is possible for an inaccurate reading from an OCS sensor to cause the front passenger airbag to not deploy as designed in the event of a crash on LS vehicles with the long slide seat adjuster. As such, the involved vehicles may not meet some portions of the requirements of FMVSS No.
208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2.
Description of Remedy :
Description of Remedy Program : All known owners of the subject vehicles will be notified to return their
vehicles to a Lexus dealer. The dealers will inspect to determine whether there is interference between the seat frame and stopper. If interference is found, the stopper will be adjusted and the OCS will be re-calibrated. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by June 16 ,
2024. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on April 17, 2024. Copies of dealer communications will be submitted as they are issued.
Planned Dealer Notification Date : APR 17, 2024 – APR 17, 2024
Planned Owner Notification Date : JUN 02, 2024 – JUN 16, 2024
* NR – Not Reported

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© 2024 Toyota Motor Sales, USA
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
TOPIC
4/24/2024
• Minor condition Update.
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: April 17, 2024
To:
All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY NONCOMPLIANCE RECALL 24LA03 (Remedy Notice)
Certain 2018-2021 Model Year LS500 Vehicles
Certain 2018-2020 Model Year LS500h Vehicles
Airbag May Not Deploy Properly
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2018-2021 LS500
Early August 2017– Early April 2021
450
0
2018-2020 LS500h
Late February 2017 – Early June 2020
50
0
On April 17,2024 Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Noncompliance Recall on certain 2018-2021 model year LS500 vehicles and certain 2018-2020 model year LS500h vehicles.
Condition
The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment. This can result in a noncompliance with a federal safety standard and can increase the risk of an injury to a front seat passenger in a crash.
Remedy
For all involved vehicles, Lexus dealers will inspect the front passenger seat, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the system FREE OF CHARGE.
Covered Vehicles
There are approximately 500 vehicles covered by this Safety Noncompliance Recall. No vehicles were distributed to Puerto Rico
Owner Letter Mailing Date
Lexus will notify owners by early June 2024
Lexus makes significant effort to obtain current Guest name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the Guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
S a f e t y N o n c o m p l i a n c e R e c a l l 2 4 L A 0 3 – P a g e | 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Dealer Inventory Procedures
New Vehicles in Dealership Inventory – Reminder
Lexus has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure guest satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to guest delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle is involved in a Safety Recall.
Lexus expects dealers to visit https://lexus-recall-disclosure.imagespm.info/ and complete a Guest Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (: https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Lexus Certified Used Vehicles
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Guests with additional questions or concerns are asked to please contact Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Guests who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a guest chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the guest chooses ‘View’. If a guest views and then closes the message, the message will be available in the Notification App if the guest chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the guest to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Guests who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Guests with additional concerns can be directed to the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to the Lexus Newsroom https://pressroom.lexus.com/
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to have completed the following course.
• LIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians who have completed the above course to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
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Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to guest delivery.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Op Code
Description
Flat Rate Hours
24LA03R1
Inspect for Interference – No Interference Found
0.3
24LA03R2
Inspect for interference + adjust seat rail and perform zero point calibration
0.5
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
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© 2024 Lexus, A Division of Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
Examples:
19LA01 = Launched in 2019, Lexus, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20LC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21LE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 1
© 2024 Lexus, A Division of Toyota Motor Sales, USA
SAFETY NONCOMPLIANCE RECALL 24LA03 (Remedy Notice)
Certain 2018-2021 Model Year LS500 Vehicles
Certain 2018-2020 Model Year LS500h Vehicles
Airbag May Not Deploy Properly
Frequently Asked Questions
Original Publication Date: April 17, 2024
Q1: What is the condition?
A1: The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment. This can result in a noncompliance with a federal safety standard and can increase the risk of an injury to a front seat passenger in a crash.
Q1a: What is the Occupant Classification System (OCS)?
A1a: It is a system that calculates the occupant load on the front passenger seat with a sensor in order to determine the airbag deployment strategy.
Q2a: What should you do?
A2a: Until the vehicle is inspected, Lexus recommends that no one sit in the front passenger seat. Please contact your dealer to schedule the inspection.
Q2: What is Lexus going to do?
A2: For all involved vehicles, Lexus dealers will inspect the front passenger seat, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the system FREE OF CHARGE.
Q3: Which and how many vehicles are covered by this Safety Noncompliance Recall?
A3: There are approximately 500 vehicles covered by this Safety Noncompliance Recall.
Model Name
Model Year
Production Period
LS500
2018-2021
Early August 2017– Early April 2021
LS500h
2018-2020
Late February 2017 – Early June 2020
Q4: How long will the repair take?
A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5: What if I previously paid for repairs related to this Safety Noncompliance Recall?
A5: Reimbursement consideration instructions will be provided in the owner letter.
Q6: How does Lexus obtain my mailing information?
A6: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7: What if I have additional questions or concerns?
A7: Owners with questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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