May 30, 2024 NHTSA CAMPAIGN NUMBER: 24V381000
Debris in Engine May Cause Stall
A loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 24V381
Manufacturer Toyota
Motor Engineering & Manufacturing
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 102,092
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Tundra and Lexus LX600 vehicles equipped with a V35A engine. Debris from the manufacturing process may contaminate the engine and cause the main bearings to fail, which can result in an engine stall and loss of drive power.
Remedy
The remedy is currently under development. Interim letters notifying owners of the safety risk are expected to be mailed July 15, 2024. A second notice will be sent once the remedy is available. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for this recall are 24TB07/24TA07 and 24LB04/24LA04.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
SAFETY RECALL 24TA07
On May 30, 2024, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022-2023 model year Tundra vehicles.
Condition
There is a possibility that certain machining debris may not have been cleared from the engine when it was produced. In the involved vehicles, this can lead to potential engine knocking, engine rough running, engine no start and/or a loss of motive power. A loss of motive power while driving at higher speeds can increase the risk of a crash.
Remedy
Toyota is currently developing the remedy for this issue.
Covered Vehicles
There are approximately 98,600 vehicles covered by this Safety Recall. Approximately 900 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late July 2024.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
SAFETY RECALL 24LA04
On May 30, 2024, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022-2023 model year LX vehicles.
Condition
There is a possibility that certain machining debris may not have been cleared from the engine when it was produced. In the
involved vehicles, this can lead to potential engine knocking, engine rough running, engine no start and/or a loss of motive
power. A loss of motive power while driving at higher speeds can increase the risk of a crash.
Remedy
Lexus is currently developing the remedy for this issue.
Covered Vehicles
There are approximately 3,500 vehicles covered by this Safety Recall. Approximately 50 vehicles involved in this Safety Recall
were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will notify guests by late July 2024.
Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Re call announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only guests of the covered vehicles will be notified. If you are contacted by a guest who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs . Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Description of Problem:
The subject vehicles are equipped with a specific V35A engine that contains crankshaft main bearings which allow the crankshaft to rotate within the engine assembly while running. During a specific production period, there is a possibility that engine machining debris of a particular size and amount may not have been cleared from the engine during manufacturing and subsequently contaminated the engine assembly during the production process. For these engines in the subject vehicles, the pressure on the main bearings due to the engine configuration is such that, if the aforementioned machining debris adheres to the bearings and operation of the engine continues at higher loads over time, failure of the bearings may occur. This can lead to potential engine knocking, engine rough running, engine no start and/or an engine stall. In the subject vehicles, an engine stall while driving leads to a loss of motive power. A vehicle loss of motive power while driving at higher speeds can increase the risk of a crash.
Chronology of Principal Events:
March 2022 – December 2022
In early March 2022, Toyota received a field report that indicated a vehicle equipped with a V35A engine stalled. Toyota recovered the involved parts and performed an investigation of the engine failure. Through this investigation, it was found that the crankshaft main bearings had seized.
In late July 2022, a Toyota field report and a dealer report were received that alleged the failure of two different V35A engines with damaged bearings. Toyota recovered the involved parts and performed an investigation of the engine failures. Through this investigation, it was found that the crankshaft main bearings had been damaged, but due to the nature of the failures, Toyota could not determine the cause of the damage. Toyota hypothesized that debris could be present from the engine machining process. To reduce the possibility of engine contamination during manufacturing, Toyota implemented cleanliness process changes at its engine manufacturing plants.
January 2023 – August 2023
After cleanliness process changes were implemented, Toyota continued to monitor the market for any increase in trend related to the issue. During this time, Toyota also recovered V35A parts alleged to contain engine contamination to confirm the adequacy of the manufacturing process changes.
September 2023 – January 2024
Toyota observed an increase in dealer and Toyota field reports related to engine failure involving debris.
In mid-October, Toyota began an investigation into the design validation process of the V35A engine and the installation validation process of the engine manufacturing equipment. It also continued to assess the effectiveness of manufacturing process changes implemented earlier.
Toyota also continued to recover V35A engines from the field. Toyota used these engines to inspect the oil filters and engine parts for debris. Toyota also used these engines to study the effect of debris in the engine over time.
As part of its investigation into the design validation process of the V35A engine, in November 2023, Toyota began analyzing the bearing durability studies that were performed during the development of the V35A engine.
In January 2024, the Alabama engine manufacturing plant was requested to provide all quality testing swatches used to capture debris samples at specified intervals dating back to the beginning of production of the V35A engine for analysis. These samples represented the size and amount of debris present for production periods, or lots, of engines.
In January 2024, Toyota presented the status of the ongoing investigation items to NHTSA.
February 2024 – May 2024
As a part of its investigation into recovered parts from V35A engines, in February 2024, Toyota began collecting and tearing down good engines recovered from the field. Toyota used these engines to analyze the oil for metal content and to perform an inspection of the oil passages. Toyota noted that certain recovered engines showed some levels of bearing degradation or damage but had not shown signs of failure. These bearings were sent to Toyota’s engine design teams in Japan for further analysis.
The bearing durability studies were completed in March 2024. From these studies, maximum operation stress during driving, stress limits of each bearing, and size of debris that each bearing was designed to withstand under normal loading were identified.
In early March 2024, Toyota began scanning the testing swatch samples which were collected from the Alabama engine manufacturing plant for further analysis.
In late March 2024, Toyota presented an update of the status of the ongoing investigation items to NHTSA.
In early May 2024, the analysis that was being performed on bearings recovered from good V35A engines was completed. The results showed that the damage that was seen on the bearings was from debris created during the engine machining process, and that there were sufficient debris sizes and amounts present to cause a bearing to fail.
Toyota also finished its scanning and analysis of testing swatch samples from the Alabama manufacturing plant. A statistical study was applied to the data to create probability models.
Based on the results of the above investigation, Toyota determined that during a specific production period, there is a possibility that engine machining debris of a particular size and amount may not have been cleared from the engine during manufacturing and subsequently contaminated the engine assembly during the production process. For these engines in the subject vehicles, if the aforementioned machining debris adheres to the bearings and operation of the engine continues at higher loads over time, failure of the bearings may occur. This can lead to potential engine knocking, engine rough running, engine no start and/or an engine stall. In the subject vehicles, an engine stall while driving leads to a loss of motive power. A vehicle loss of motive power while driving at higher speeds can increase the risk of a crash.
May 23, 2024
Toyota decided to conduct a voluntary safety recall campaign.
As of May 20, 2024, based on a diligent review of records, Toyota’s best engineering judgement is that there are 166 Toyota Field Technical Reports and 824 warranty claims on the engines in the subject vehicles that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
Description of Corrective Repair Action:
All known owners of the subject vehicles will be informed that remedy is under investigation and that they will be contacted when further information is available.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota or Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LEXUS | LX | 2022-2023 |
| TOYOTA | TUNDRA | 2022-2023 |
5 Associated Documents
Recall 573 Report
RCLRPT-24V381-6004.PDF 216.448KB
Manufacturer Notices(to Dealers,etc) May 30, 2024 – 2022 – 2023 Model Year LX 600 Engine May Stall During Driving
RCMN-24V381-1577.pdf 707.691KB
Recall Acknowledgement
RCAK-24V381-9859.pdf 692.289KB
TOYOTA May 30, 2024 DEFECT INFORMATION REPORT
RMISC-24V381-8150.pdf 130.753KB
Manufacturer Notices(to Dealers,etc) May 30, 2024 – 2022 – 2023 Model Year Tundra Engine May Stall During Driving
RCMN-24V381-3977.pdf 267.284KB
No products found.
SEOCONTENT-START
TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
May 30, 2024
DEFECT INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan
Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”]
1 Lone Star Pass, San Antonio, TX 78264
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Engine assembly:
Toyota Motor Corporation Tahara Plant
3-1 Midorigahama, Tahara, Aichi 441-3401, Japan
Phone: +81-531-22-6161
Country of Origin: Japan
Toyota Motor Manufacturing, Alabama, Inc. [“TMMAL”]
1 Cottonvalley Drive NW, Huntsville, Alabama 35810
Phone: 256-746-5000
Country of Origin: U.S.A.
2. Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
Make/Car Line
Model Year
Manufacturer
Production Period
Toyota / Tundra
2022-2023
TMMTX
November 2, 2021
through
February 13, 2023
Lexus / LX600
2022-2023
TMC
July 30, 2021
through
November 25, 2022
Applicability
Part Number
Part Name
Component Description
MY2022-2023 Toyota Tundra
19000-F4020
19000-F4030
ENGINE ASSY, PARTIAL
Engine Assembly
MY2022-2023
Lexus LX600
19000-70550
19000-7U280
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This recall covers vehicles equipped with V35A engines of a particular configuration that were manufactured during a certain period at particular engine plants. V35A engines of this configuration, manufactured after this production period, were manufactured with new or improved processes that better clear machining debris. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with this engine or have a different V35A engine configuration with different pressure on the main bearings. Some of these vehicles equipped with a different engine configuration have a Hybrid powertrain system. If engine failure occurs on a Hybrid vehicle, the vehicle continues to have some motive power for limited distances and the driver receives a continuous audible warning, warning lamps, and visual warning messages.
3. Total Number of Vehicles Potentially Involved:
Toyota Tundra : 98,568
Lexus LX600 : 3,524
Total : 102,092
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Toyota is unable to estimate the percentage of the involved vehicles to actually contain the defect described in Section 5. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “unknown”.
5. Description of Problem:
The subject vehicles are equipped with a specific V35A engine that contains crankshaft main bearings which allow the crankshaft to rotate within the engine assembly while running. During a specific production period, there is a possibility that engine machining debris of a particular size and amount may not have been cleared from the engine during manufacturing and subsequently contaminated the engine assembly during the production process. For these engines in the subject vehicles, the pressure on the main bearings due to the engine configuration is such that, if the aforementioned machining debris adheres to the bearings and operation of the engine continues at higher loads over time, failure of the bearings may occur. This can lead to potential engine knocking, engine rough running, engine no start and/or an engine stall. In the subject vehicles, an engine stall while driving leads to a loss of motive power. A vehicle loss of motive power while driving at higher speeds can increase the risk of a crash.
6. Chronology of Principal Events:
March 2022 – December 2022
In early March 2022, Toyota received a field report that indicated a vehicle equipped with a V35A engine stalled. Toyota recovered the involved parts and performed an investigation of the engine failure. Through this investigation, it was found that the crankshaft main bearings had seized.
In late July 2022, a Toyota field report and a dealer report were received that alleged the failure of two different V35A engines with damaged bearings. Toyota recovered the involved parts and performed an investigation of the engine failures. Through this investigation, it was found that the crankshaft main bearings had been damaged, but due to the nature of the failures, Toyota could not determine the cause of the damage. Toyota hypothesized that debris could be present from the engine machining process. To reduce the possibility of engine contamination during manufacturing, Toyota implemented cleanliness process changes at its engine manufacturing plants.
January 2023 – August 2023
After cleanliness process changes were implemented, Toyota continued to monitor the market for any increase in trend related to the issue. During this time, Toyota also recovered V35A parts alleged to contain engine contamination to confirm the adequacy of the manufacturing process changes.
September 2023 – January 2024
Toyota observed an increase in dealer and Toyota field reports related to engine failure involving debris.
In mid-October, Toyota began an investigation into the design validation process of the V35A engine and the installation validation process of the engine manufacturing equipment. It also continued to assess the effectiveness of manufacturing process changes implemented earlier.
Toyota also continued to recover V35A engines from the field. Toyota used these engines to inspect the oil filters and engine parts for debris. Toyota also used these engines to study the effect of debris in the engine over time.
As part of its investigation into the design validation process of the V35A engine, in November 2023, Toyota began analyzing the bearing durability studies that were performed during the development of the V35A engine.
In January 2024, the Alabama engine manufacturing plant was requested to provide all quality testing swatches used to capture debris samples at specified intervals dating back to the beginning of production of the V35A engine for analysis. These samples represented the size and amount of debris present for production periods, or lots, of engines.
In January 2024, Toyota presented the status of the ongoing investigation items to NHTSA.
February 2024 – May 2024
As a part of its investigation into recovered parts from V35A engines, in February 2024, Toyota began collecting and tearing down good engines recovered from the field. Toyota used these engines to analyze the oil for metal content and to perform an inspection of the oil passages. Toyota noted that certain recovered engines showed some levels of bearing degradation or damage but had not shown signs of failure. These bearings were sent to Toyota’s engine design teams in Japan for further analysis.
The bearing durability studies were completed in March 2024. From these studies, maximum operation stress during driving, stress limits of each bearing, and size of debris that each bearing
was designed to withstand under normal loading were identified.
In early March 2024, Toyota began scanning the testing swatch samples which were collected from the Alabama engine manufacturing plant for further analysis.
In late March 2024, Toyota presented an update of the status of the ongoing investigation items to NHTSA.
In early May 2024, the analysis that was being performed on bearings recovered from good V35A engines was completed. The results showed that the damage that was seen on the bearings was from debris created during the engine machining process, and that there were sufficient debris sizes and amounts present to cause a bearing to fail.
Toyota also finished its scanning and analysis of testing swatch samples from the Alabama manufacturing plant. A statistical study was applied to the data to create probability models.
Based on the results of the above investigation, Toyota determined that during a specific production period, there is a possibility that engine machining debris of a particular size and amount may not have been cleared from the engine during manufacturing and subsequently contaminated the engine assembly during the production process. For these engines in the subject vehicles, if the aforementioned machining debris adheres to the bearings and operation of the engine continues at higher loads over time, failure of the bearings may occur. This can lead to potential engine knocking, engine rough running, engine no start and/or an engine stall. In the subject vehicles, an engine stall while driving leads to a loss of motive power. A vehicle loss of motive power while driving at higher speeds can increase the risk of a crash.
May 23, 2024
Toyota decided to conduct a voluntary safety recall campaign.
As of May 20, 2024, based on a diligent review of records, Toyota’s best engineering judgement is that there are 166 Toyota Field Technical Reports and 824 warranty claims on the engines in the subject vehicles that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
7. Description of Corrective Repair Action:
All known owners of the subject vehicles will be informed that remedy is under investigation and that they will be contacted when further information is available.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota or Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by July 29, 2024. A copy of the draft owner notification will be submitted as soon as it is available.
9. Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on May 30, 2024. Copies of dealer communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
Toyota [Interim / Remedy] 24TB07 / 24TA07
Lexus [Interim / Remedy] 24LB04 / 24LA04
**************************************************************************************************************
© 2024 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: May 30, 2024
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 24TA07 (Interim Notice 24TB07)
Certain 2022 – 2023 Model Year Tundra
Engine May Stall During Driving
Model / Years Production Period
Approximate Total
Vehicles
Approximate Stop Sale
Dealer Inventory
2022 – 2023 Tundra
Early November 2021 –
Mid-February 2023
98,600 80
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On May 30, 2024, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain
2022-2023 model year Tundra vehicles.
Condition
There is a possibility that certain machining debris may not have been cleared from the engine when it was
produced. In the involved vehicles, this can lead to potential engine knocking, engine rough running, engine
no start and/or a loss of motive power. A loss of motive power while driving at higher speeds can increase the
risk of a crash.
Remedy
Toyota is currently developing the remedy for this issue.
Covered Vehicles
There are approximately 98,600 vehicles covered by this Safety Recall. Approximately 900 vehicles involved in
this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late July 2024.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward
the owner letter to the customer who purchased the vehicle.
S a f e t y R e c a l l 2 4 T A 0 7 ( I n t e r i m 2 4 T B 0 7 ) – D – P a g e | 2
© 2024 Toyota Motor Sales, USA
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 80 vehicles in new dealer inventory as of May 29, 2024.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale,
or introduce or deliver for introduction in interstate commerce a new motor vehicle when
it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety
Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal
Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal
law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the
defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in
dealership inventory until the recall remedy becomes available. Toyota provides these
flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or
charge-back any flooring reimbursement funds that may have been paid to the dealer if it
determines that a new vehicle subject to a safety recall was sold without first being
remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to
ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into
commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should
not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
S a f e t y R e c a l l 2 4 T A 0 7 ( I n t e r i m 2 4 T B 0 7 ) – D – P a g e | 3
© 2024 Toyota Motor Sales, USA
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder
Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the
hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has
been included for your reference.
Toyota Version Below
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered
by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery
of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety
Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact
the customer when the remedy becomes available. Keep the completed form on file at the dealership.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a
TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
Rent a Toyota & Service Loaners
Toyota requests that dealers remove all Rent a Toyota and Service Loaner vehicles from service that are
covered by a Safety Recall unless the defect has been remedied.
NOTE: Dealerships can order hang tags from the Material Distribution
Center (MDC).
Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack
S a f e t y R e c a l l 2 4 T A 0 7 ( I n t e r i m 2 4 T B 0 7 ) – D – P a g e | 4
© 2024 Toyota Motor Sales, USA
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted
otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/.
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
If a vehicle owner is uncomfortable driving their vehicle while we prepare the remedy, a loaner vehicle or
alternative transportation can be claimed for $60 per day.
Op Code Description
24TB07V1 Vehicle Rental 1-30 Days
24TB07V2 Vehicle Rental 31-60 Days
24TB07V3 Vehicle Rental 61-90 Days
24TB07V4 Vehicle Rental 91-120 Days
24TB07V5 Vehicle Rental 121-150 Days
24TB07V6 Vehicle Rental 151-180 Days
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
• Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota
Transportation Assistance Policy (TTAP).
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
S a f e t y R e c a l l 2 4 T A 0 7 ( I n t e r i m 2 4 T B 0 7 ) – D – P a g e | 5
© 2024 Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep
procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 2
© 2024 Toyota Motor Sales, USA
SAFETY RECALL 24TA07 (Interim Notice 24TB07)
Certain 2022 – 2023 Model Year Tundra
Engine May Stall During Driving
Frequently Asked Questions
Original Publication Date: May 30, 2024
Q1: What is the condition?
A1: There is a possibility that certain machining debris may not have been cleared from the engine when
it was produced. In the involved vehicles, this can lead to potential engine knocking, engine rough
running, engine no start and/or a loss of motive power. A loss of motive power while driving at higher
speeds can increase the risk of a crash.
Q2: What is Toyota going to do?
A2: Toyota is currently developing the remedy for this issue.
Q3: Which and how many vehicles are covered by this Safety Recall?
A3: There are approximately 98,600 vehicles covered by this Safety Recall.
Model Name Model Year Production Period
Tundra 2022 – 2023 Early November 2021 – Mid-February 2023
Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
A4a: Yes, there are certain 2022-2023 Lexus LX 600 vehicles covered by this Safety Recall.
Q4: Is Tundra HV model included in this Safety Recall?
A4: No.
Q5: Are there any warnings that this condition exists?
A5: There may be a knocking noise from the engine, the engine may run rough, or it may not start.
Q6: What if I previously paid for repairs related to this Safety Recall?
A6: Reimbursement consideration instructions will be provided in the owner letter.
Q7: How does Toyota obtain my mailing information?
A7: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
FAQ Page 2 of 2
© 2024 Toyota Motor Sales, USA
Q8: What if I have additional questions or concerns?
A8: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
**************************************************************************************************************
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: May 30, 2024
To: All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 24LA04 (Interim Notice 24LB04)
Certain 2022 – 2023 Model Year LX 600
Engine May Stall During Driving
Model / Years Production Period Approximate Total Vehicles
Approximate Stop Sale
Dealer Inventory
2022 – 2023 LX 600
Late July 2021 – Late
November 2022
3,500 3
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On May 30, 2024, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA)
informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022-2023 model year LX vehicles.
Condition
There is a possibility that certain machining debris may not have been cleared from the engine when it was produced. In the
involved vehicles, this can lead to potential engine knocking, engine rough running, engine no start and/or a loss of motive
power. A loss of motive power while driving at higher speeds can increase the risk of a crash.
Remedy
Lexus is currently developing the remedy for this issue.
Covered Vehicles
There are approximately 3,500 vehicles covered by this Safety Recall. Approximately 50 vehicles involved in this Safety Recall
were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will notify guests by late July 2024.
Lexus makes significant effort to obtain current guest name and address information from each state through industry resources
when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Re call
announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only guests of the covered vehicles will be notified. If you are contacted by a guest who has not yet received a
notification, please verify eligibility by confirming through TIS prior to performing repairs . Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
S a f e t y R e c a l l 2 4 L A 0 4 ( I n t e r i m 2 4 L B 0 4 ) – D – P a g e | 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 10 vehicles in new dealer inventory as of month day, year.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce
or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle
does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to
motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following
advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until
the defect or noncompliance is remedied.
Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until
the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals.
Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been
paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being
remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved
vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale
or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched
campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside
the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the
vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
NOTE: Dealerships can order hang tags from the Material Distribution
Center (MDC).
Part Number Description Quantity
00241-INSPT Inspection Mirror Hang Tag 25 Per Pack
Pre-Owned Vehicles in Dealer Inventory
To ensure guest satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer
inventory that are covered by this Safety Recall prior to guest delivery. However, if the campaign cannot be completed (for
example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the guest that the vehicle
is involved in a Safety Recall.
Lexus expects dealers to visit https://lexus-recall-disclosure.imagespm.info/ and complete a Guest Contact and Vehicle
Disclosure Form. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle
buyer.
S a f e t y R e c a l l 2 4 L A 0 4 ( I n t e r i m 2 4 L B 0 4 ) – D – P a g e | 3
© 2024 Lexus, A Division of Toyota Motor Sales, USA
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate
information for newly launched campaigns.
Lexus Certified Used Vehicles
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or
Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable
Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the
defect has been remedied.
Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall.
Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Guests with additional questions or concerns are asked to please contact Lexus Brand Engagement Center (1-800-255-3987) –
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the
Safety Recall dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited
Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contact s must
be directed to the Lexus Newsroom https://pressroom.lexus.com/
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
If a vehicle owner is uncomfortable driving their vehicle while we prepare the remedy, a loaner vehicle or alternative
transportation can be claimed for $55 per day.
Op Code Description
24LB04V1 Vehicle Rental 1-30 Days
24LB04V2 Vehicle Rental 31-60 Days
24LB04V3 Vehicle Rental 61-90 Days
24LB04V4 Vehicle Rental 91-120 Days
24LB04V5 Vehicle Rental 121-150 Days
24LB04V6 Vehicle Rental 151-180 Days
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
• Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation
Assistance Policy (TTAP).
S a f e t y R e c a l l 2 4 L A 0 4 ( I n t e r i m 2 4 L B 0 4 ) – D – P a g e | 4
© 2024 Lexus, A Division of Toyota Motor Sales, USA
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Campaign Designation / Phase Decoder
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Safety Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 1
© 2024 Lexus, A Division of Toyota Motor Sales, USA
SAFETY RECALL 24LA04 (Interim Notice 24LB04)
Certain 2022 – 2023 Model Year LX 600
Engine May Stall During Driving
Frequently Asked Questions
Original Publication Date: May 30, 2024
Q1: What is the condition?
A1: There is a possibility that certain machining debris may not have been cleared from the engine when it was produced.
In the involved vehicles, this can lead to potential engine knocking, engine rough running, engine no start and/or a loss
of motive power. A loss of motive power while driving at higher speeds can increase the risk of a crash.
Q2: What is Lexus going to do?
A2: Lexus is currently developing the remedy for this issue.
Q3: Which and how many vehicles are covered by this Safety Recall?
A3: There are approximately 3,500 vehicles covered by this Safety Recall.
Model Name Model Year Production Period
LX 600 2022 – 2023 Late July 2021 – Late November 2022
Q3a: Are there any other Lexus/Toyota/vehicles covered by this Safety Recall in the U.S.?
A3a: Yes, there are certain 2022 – 2023 Toyota Tundra vehicles covered by this Safety Recall.
Q4: Are there any warnings that this condition exists?
A4: There may be a knocking noise from the engine, the engine may run rough, or it may not start.
Q5: What if I previously paid for repairs related to this Safety Recall?
A5: Reimbursement consideration instructions will be provided in the owner letter.
Q6: How does Lexus obtain my mailing information?
A6: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.
Q7: What if I have additional questions or concerns?
A7: Owners with questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987)
– Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-381
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Toyota Motor Engineering & Manufacturing MAY 30, 2024 NHTSA Recall No. : 24V-381 Manufacturer Recall No. : See Part 573 Report
Manufacturer Information :
Manufacturer Name : Toyota Motor Engineering &
Manufacturing
Address : 6565 Headquarters Drive Plano TX 75024
Company phone : 1-800-331-4331
Population :
Number of potentially involved : 102,092 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2022-2023 Toyota Tundra Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This recall covers vehicles equipped with V35A engines of a particular configuration that were manufactured during a certain period at particular engine plants. V35A engines of this configuration, manufactured after this production period, were manufactured with new or improved processes that better clear machining debris. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with this engine or have a different V35A engine configuration with different pressure on the main bearings. Some of these vehicles equipped with a different engine configuration have a Hybrid powertrain system. If engine failure occurs on a Hybrid vehicle, the vehicle continues to have some motive power for limited distances and the driver receives a continuous audible warning, warning lamps, and visual warning messages.
Toyota is unable to estimate the percentage of the involved vehicles to actually contain the defect described in Section 5. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “unknown”.
Production Dates : NOV 02, 2021 – FEB 13, 2023
VIN Range 1 : Begin : NR End : NR ntial Part 573 Safety Recall Report 24V-381 Page 2 Vehicle 2 : 2022-2023 Lexus LX600 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This recall covers vehicles equipped with V35A engines of a particular configuration that were manufactured during a certain period at particular engine plants. V35A engines of this configuration, manufactured after this production period, were manufactured with new or improved processes that better clear machining debris. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with this engine or have a different V35A engine configuration with different pressure on the main bearings. Some of these vehicles equipped with a different engine configuration have a Hybrid powertrain system. If engine failure occurs on a Hybrid vehicle, the vehicle continues to have some motive power for limited distances and the driver receives a continuous audible warning, warning lamps, and visual warning messages.
Toyota is unable to estimate the percentage of the involved vehicles to actually contain the defect described in Section 5. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “unknown”.
Production Dates : JUL 30, 2021 – NOV 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles are equipped with a specific V35A engine that contains crankshaft main bearings which allow the crankshaft to rotate within the engine assembly while running. During a specific production period, there is a possibility that engine machining debris of a particular size and amount may not have been cleared from the engine during manufacturing and subsequently contaminated the engine assembly during the production process. For these engines in the subject vehicles, the pressure on the main bearings due to the engine configuration is such that, if the aforementioned machining debris adheres to the bearings and operation of the engine continues at higher loads over time, failure of the bearings may occur. This can lead to potential engine knocking, engine rough running, engine no start and/or an engine stall. In the subject vehicles, an engine stall while driving leads to a loss of motive power. A vehicle loss of motive power while driving at higher speeds can increase the risk of a crash.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the subject vehicles, an engine stall while driving leads to a loss of motive The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-381 Page 3 Description of the Safety Risk : power. A vehicle loss of motive power while driving at higher speeds can
increase the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Engine Assy, Partial Component Description : Engine Assembly Component Part Number : 19000-F4020 Component Name 2 : Engine Assy, Partial Component Description : Engine Assembly Component Part Number : 19000-F4030 Component Name 3 : Engine Assy, Partial Component Description : Engine Assembly Component Part Number : 19000-70550 Component Name 4 : Engine Assy, Partial Component Description : Engine Assembly Component Part Number : 19000-7U280 Supplier Identification : Component Manufacturer
Name : Toyota Motor Manufacturing, Alabama, Inc Address : 1 Cottonvalley Drive NW
Huntsville Alabama 35810
Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-381
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology :
Please see the attached Part 573 Defect Information Report for the full chronology.
Description of Remedy :
Description of Remedy Program : All known owners of the subject vehicles will be informed that remedy is
under investigation and that they will be contacted when further information is available. As the owner notification letters will be mailed out well within the active period of the Toyota or Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by July 29,
2024. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on May 30, 2024. Copies of dealer communications will be submitted as they are issued.
Planned Dealer Notification Date : MAY 30, 2024 – MAY 30, 2024
Planned Owner Notification Date : JUL 15, 2024 – JUL 29, 2024
* NR – Not Reported
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