June 27, 2024 NHTSA CAMPAIGN NUMBER: 24V482000
Head Rests May Be Inadvertently Removed/FMVSS 202
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
NHTSA Campaign Number: 24V482
Manufacturer Toyota Motor Engineering & Manufacturing
Components SEATS
Potential Number of Units Affected 11,418
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, “Head Restraints.”
Remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner notification letters are expected to be mailed July 27, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for this recall are 24LB06 and 24LA06.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology :
In mid-April 2024, during a routine audit inspection, a head restraint in the driver’s seat of a vehicle was found to be removable without the press of the lock release button. At Toyota’s request, the Tier 1 supplier of the head restraint assembly tested parts and found that all parts tested met the inspection criteria. Toyota’s Tier 2 and 3 supplier inspected the head restraint stay from the audit and found that the radius of one of the stay notches was larger than the design requirement.
In May 2024, it was determined that a damaged tool that was used during the manufacture of two head restraint stay lots. Toyota began a design review to study the effect of a larger than designed head restraint stay notch on head restraint performance. It was concluded that the removability performance of the head restraints by only pressing the lock release button could not be guaranteed.
On June 21, 2024, Toyota determined that the subject vehicles may not meet the head restraint removability requirements in FMVSS 202a, paragraph S4.5.
6 Affected Products
Vehicles
2 Associated Documents
Recall 573 Report
RCLRPT-24V482-8101.PDF 218.727KB
Recall Acknowledgement
RCAK-24V482-7146.pdf 770.827KB
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