RECALL 22LA02 – Potentially Missing Spot-Welds – 2022 Lexus

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© 2022 Lexus, A Division of Toyota Motor Sales, USA Lexus, A Division of Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: April 13, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 22LA02 (Remedy Notice) Certain 2022 Model Year NX 250, NX 350, NX 350H, NX450H+ Potentially Missing Spot-Welds Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 NX 250 Late May2021 – Late January 2022 600 1 2022 NX 350 Early April 2021 – Late January 2022 2500 10 2022 NX 350H Early April 2021 – Late January 2022 800 0 2022 NX 450H+ Early April 2021 – Late January 2022 400 1 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On April 13, 2022, Lexus will file a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2022 model year NX model vehicles. Condition The front shock absorbers in the affected vehicles are mounted to body panels that may be missing some spot-welds. Incorrect welding could eventually cause a shock absorber to separate from the mounting area, resulting in a loss of driving stability and increasing the risk of a crash. Remedy For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area. For vehicles with missing spot welds, Lexus is currently developing the remedy and it will be announced at a later date. Covered Vehicles There are approximately 4,300 vehicles covered by this Safety Recall. Approximately 70 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Lexus will notify owners by the middle of June 2022. Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 2 © 2022 Lexus, A Division of Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 12 vehicles in new dealer inventory as of April 12, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Lexus provides these flooring reimbursements at 60-day intervals. Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00241-INSPT Inspection Mirror Hang Tag 25 Per Pack Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer.Lexus and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22LA02” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. L/Certified Vehicles L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as an L/Certified vehicle until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 3 © 2022 Lexus, A Division of Toyota Motor Sales, USA LCCS Service Loaners Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. Technician Training Requirements The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • L623 – Lexus Electrical circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.LCTPReports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Customer Handling, Parts Ordering, and Remedy Procedures S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 4 © 2022 Lexus, A Division of Toyota Motor Sales, USA Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Lexus recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Lexus. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. A loaner vehicle or alternative transportation can be claimed for $55 per day. Op Code Description 22LAA1 Vehicle Rental 1-30 Days 22LAA Vehicle Rental 31-60 Days NOTE: o For rentals that exceed the maximum number of allowable days and/or dollars per day, DSPM authorization is required. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. Warranty Reimbursement Procedures S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 5 © 2022 Lexus, A Division of Toyota Motor Sales, USA Warranty Reimbursement Procedure Not Covered Covered Campaign complete. Return the vehicle to the customer. Check the TIS Vehicle Inquiry System to verify vehicle eligibility. No further action required. Advise Customer that Toyota is investigating the Remedy at this time Are Spot Welds Present? No Image Capture App: Submit Photo for inspection Perform Spot Weld Inspection on RH and LH side Yes Image Capture App: Submit Photo for inspection Inspection Completed, provide customer a rental vehicle until Toyota completes Remedy investigation Op Code Description Flat Rate Hours 22LA0A Inspect the spot welds (Pictures required) 0.2 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, a maximum of two days of rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied under any of the OpCodes listed above, or the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service Campaign General Procedures document on TIS. o For rentals that exceed the maximum number of allowable days and/or dollars per day, DSPM authorization is required. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. o All warranty claims require pictures of LH & RH spot weld locations with claim, use of the warranty Image Capture application is highly recommended. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 6 © 2022 Lexus, A Division of Toyota Motor Sales, USA Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 22LA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC. © 2022 Lexus, A Division of Toyota Motor Sales, USA SAFETY RECALL 22LA02 (Remedy) Certain 2022 Model Year NX 250, NX 350, NX 350H, NX450H+ Potentially Missing Spot-Welds Frequently Asked Questions Original Publication Date: April 13, 2022 Q1: What is the condition? A1: The front shock absorbers in the affected vehicles are mounted to body panels that may be missing some spot-welds. Incorrect welding could eventually cause a shock absorber to separate from the mounting area, resulting in a loss of driving stability and increasing the risk of a crash. Q1a: A1a: If the condition exists, are there any symptoms/warnings that drivers might experience? Initially, a driver may not experience any symptoms/warnings if the vehicle does not have the proper spot welding. Over time, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas, leading to abnormal steering feeling. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, creating an abnormal noise, and resulting in a loss of vehicle driving stability. Q2: What is Lexus going to do? A2: For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area. For vehicles with missing spot welds, Lexus is currently developing the remedy and it will be announced at a later date. Q3: Which and how many vehicles are covered by this Safety Recall? A3: There are approximately 4,300 vehicles covered by this Safety Recall. Approximately 70 vehicles involved in this Safety Recall were distributed to Puerto Rico. Model Name Model Year Production Period NX 250 2022 Late May2021 – Late January 2022 NX 350 2022 Early April 2021 – Late January 2022 NX 350H 2022 Early April 2021 – Late January 2022 NX 450H+ 2022 Early April 2021 – Late January 2022 Q4: How long will the inspection take? A4: The inspection takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: How does Lexus obtain my mailing information? A5: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2021 Lexus, A Division of Toyota Motor Sales, USA – Version 3a Lexus, A Division of Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and L/Certified units. This vehicle is involved in a Safety Recall. At this time, the remedy is not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Lexus recommends that you register with the Lexus Drivers Community at https://www.lexus.com/drivers/ and regularly check recall applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.lexus.com/drivers or contact us at 1-800-255-3987 Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-238 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : APR 13, 2022 NHTSA Recall No. : 22V-238 Manufacturer Recall No. : 22LA02 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 4,215 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lexus NX250 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : MAY 28, 2021 – JAN 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-238 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Lexus NX350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : APR 08, 2021 – JAN 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-238 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Lexus NX350h Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : APR 08, 2021 – JAN 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-238 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2022-2022 Lexus NX450h+ Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : APR 07, 2021 – JAN 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are manufactured with body panels that are spot-welded to the left and right front shock absorber mounting areas. During the spotwelding of these panels, there is a possibility that certain spot-welds were missed. In this condition, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability, increasing the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this condition, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability, increasing the risk of a crash. Description of the Cause : NR Part 573 Safety Recall Report 22V-238 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : APRON SUB-ASSY, FR FENDER, RH Component Description : Body panels Component Part Number : 53701-78020 Component Name 2 : APRON SUB-ASSY, FR FENDER, LH Component Description : Body panels Component Part Number : 53702-78020 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Please see the attached Part 573 Defect Information Report for the full chronology Part 573 Safety Recall Report 22V-238 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified to return their vehicles to a Lexus dealer. For all involved vehicles, the dealers will inspect for the presence of spot-welds around the front shock absorber mounting areas. For any vehicles where missing spot-welds are found, Toyota is developing the remedy for this condition and will notify the agency when the remedy is developed as required under 49 CFR Part 573. As the owner notification letters will be mailed out well within the active period of the Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Lexus’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by June 12, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on April 13, 2022. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : APR 13, 2022 – APR 13, 2022 Planned Owner Notification Date : JUN 06, 2022 – JUN 12, 2022 * NR – Not Reported

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 April 13, 2022 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population as in the table below. Make/Car Line Model Year Manufacturer Production Period Lexus / NX250 2022 TMC May 28, 2021 Through January 24, 2022 Lexus / NX350 2022 TMC April 8, 2021 Through January 21, 2022 Lexus / NX350h 2022 TMC April 8, 2021 Through January 26, 2022 Lexus / NX450h+ 2022 TMC April 7, 2021 Through January 21, 2022 Applicability Part Number Part Name Component Description 2022MY Lexus NX250, NX350, NX350h, NX450h+ 53701-78020 APRON SUB-ASSY, FR FENDER, RH Body panels 53702-78020 APRON SUB-ASSY, FR FENDER, LH Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. 3. Total Number of Vehicles Potentially Involved: 4,215 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spot-welds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. 5. Description of Problem: The subject vehicles are manufactured with body panels that are spot-welded to the left and right front shock absorber mounting areas. During the spot-welding of these panels, there is a possibility that certain spot-welds were missed. In this condition, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability, increasing the risk of a crash. 6. Chronology of Principal Events: January 2022 –March 2022 In late January 2022, during a sampling inspection of a vehicle body at the NX vehicle assembly plant, Toyota found that some spot-welds on the body panels around the left front shock absorber mounting area were missing. Toyota began to investigate the welding machine and its process. While reviewing the welding process settings, Toyota found there was a possibility that the welding machine for the left and right side of a vehicle body may not have recognized a work completion clear signal which should have been received from the process control board after the welding work was completed. If this occurs, the welding machines would remain in a “work completed” status and would not execute the next welding operation. Toyota updated the logic of the process control board to allow the welding machines to recognize the signal properly. In parallel, Toyota began an investigation to determine if other vehicle bodies may have the same condition. It was found that a small number of vehicle bodies at the plant had missing spot-welds at either the left or right front shock absorber mounting area. Toyota conducted duplication testing on each of the welding machine to assess why the machines may not have recognized the signal from the process control board. The left and right machines failed to recognize the signal in 5 out of 9,242 tests. In addition, it was confirmed that, due to a variation in the signal (pulse signal) width, the pulse signal could be shorter than the recognition interval in the welding machine, causing the machine to occasionally not recognize the signal. This further confirmed the possibility that missing spot-welds had sporadically occurred. In February 2022, Toyota began an investigation of the potential effects that missing spot-welds might have on vehicle performance. A CAE analysis was performed to simulate frontal collisions with missing spot-welds to evaluate the effects, if any, on vehicle crashworthiness. It was found that the load and deformation at the front of the vehicle cabin was smaller than in a properly welded vehicle; therefore, the missing spot-welds did not negatively affect the vehicle’s crash performance. Additionally, Toyota considered the effect of the missing welds on the vehicle driving stability. This was evaluated using further CAE analysis and full-vehicle drive testing. The drive testing was conducted using a new vehicle with missing spot-welds; it was found that there were no effects on vehicle driving stability. However, based on the CAE analysis, Toyota assessed that, over time, cracks and breakage could occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Toyota believed, under longer-term use (time and mileage), this could eventually cause the front shock absorber mounting panel to separate from the mounting area, which could result in a loss of vehicle driving stability and increase the risk of a crash. April 7, 2022 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of April 6, 2022, based on a diligent review of records, Toyota’s best engineering judgement is that there are 0 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified to return their vehicles to a Lexus dealer. For all involved vehicles, the dealers will inspect for the presence of spot-welds around the front shock absorber mounting areas. For any vehicles where missing spot-welds are found, Toyota is developing the remedy for this condition and will notify the agency when the remedy is developed as required under 49 CFR Part 573. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Lexus’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by June 12, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent on April 13, 2022. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: 22LA02

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office 6565 Headquarters Drive Plano, TX 75024 May 18, 2022 AMENDED DEFECT INFORMATION REPORT (22V238) This supplements Toyota’s Part 573 Report of April 13, 2022 concerning the spot weld issue on certain Lexus NX vehicles. Toyota previously reported the remedy for this condition was being developed. This amendment supplements the Part 573 Report to add the description of corrective repair action. The revised Description of Corrective Repair Action is as noted below: Description of Corrective Repair Action: All known owners of the subject vehicles will be notified to return their vehicles to a Lexus dealer. For all involved vehicles, Lexus dealers will inspect for the presence of spot-welds around the front shock absorber mounting areas. For vehicles with missing spot welds, additional welds will be added to the body panels. If the inspection determines that the body panels or any welds have failed, the body panels will be replaced.

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© 2022 Lexus, A Division of Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Area Letter has been updated. Refer to the details below. DATE TOPIC 6/16/2022 Updated Remedy The most recent update in the attached Area Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2022 Lexus, A Division of Toyota Motor Sales, USA INTEROFFICE MEMORANDUM Original Publication Date: April 13, 2022 To: All Lexus Area General Managers and Assistant General Managers From: Gary Ross Vice-President, Product Quality and Service Support SAFETY RECALL22LA02 (Remedy Notice) Certain 2022 Model Year NX 250, NX 350, NX 350H, NX450H+ Potentially Missing Spot-Welds Specific information for Area support is provided below. Condition The front shock absorbers in the affected vehicles are mounted to body panels that may be missing some spot-welds. Incorrect welding could eventually cause a shock absorber to separate from the mounting area, resulting in a loss of driving stability and increasing the risk of a crash. Dealer Notification The attached dealer letter will be sent to all Lexus dealers on April 13, 2022. Area Unique Information Op Code Description Flat Rate Hours 22LA0B Inspect the spot welds (Result is NG) + Weld addition & weld repair by dealer Actual Time + 0.1 22LA0C Inspect the spot welding (Result is NG) + Weld addition & weld repair by outside repair shop 0.2 • The cost for outside repair shop will be reimbursed under the sublet cost column for the Op Code 22LA0C as sublet type ZZ • The transportation cost of vehicle between dealer and outside repair shop will be reimbursed under the sublet cost column for the op code 22LA0C as sublet type TW o All warranty claims require pictures of LH & RH spot weld locations with claim, use of the warranty Image Capture application is highly recommended. Please reference the attached Dealer Letter for additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation.

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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2022–2023 Model Year Tacoma Vehicles Upper Child Seat Anchor Welds May Fail During a Crash NHTSA Recall No. 22V-520 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2022–2023 model year Tacoma vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 225, “Child Restraint Anchorage Systems: paragraph S6.3”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The upper child seat anchors of the involved vehicles may not have been welded sufficiently and may not meet minimum strength requirements. Vehicles with upper child seat anchor welds that do not meet strength requirements do not comply with applicable regulations in the U.S. An insufficient weld may allow the child seat to move during a sudden stop or crash, increasing the risk of injury. What will Toyota do? Any authorized Toyota dealer will inspect the welds on the upper child seat anchors FREE OF CHARGE. If an insufficient weld is identified, additional welds will be added to the affected upper child seat anchor(s) FREE OF CHARGE. This is an important Safety Recall. The inspection should take about one hour. If any insufficient welds are identified during the inspection process, your dealer may need to coordinate with a third-party collision center to add additional welds to the affected upper child seat anchor(s). The welding process should take about 8 hours. However, depending upon the Toyota dealer’s work schedule, and the third-party collision center’s work schedule, it may be necessary to make the vehicle available for a longer period. Your dealer may provide you with a loaner vehicle for the duration the third-party collision center is performing the welding repair to your vehicle. 22TA09 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do?  Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.  Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 Spanish translation on back side Traducción en español en el lado inverso What are the upper child seat anchors? The subject vehicles are equipped with three (3) upper child seat anchors for the rear seat, shown in the illustration below. The upper anchors are designed to secure child restraint systems featuring a top “tether” strap. Are there any warnings that this condition exists? No. There are no warnings that this condition exists. Can I do anything to prevent the condition from happening? Until the remedy is performed on your vehicle, please refer to the Owner’s Manual or other instructions provided with your child restraint system to determine if there are alternate means to secure your child seat. Always follow the instructions provided with your child restraint system. In addition, you may wish to use a different vehicle to transport your child until the remedy is performed. Children should always be transported in a child seat that is appropriate for their age and weight. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Note: the color of the anchors in your vehicle will match the factory-painted exterior color of your vehicle. They may not be red as shown in the illustration and picture above. Upper child seat anchors The upper child seat anchors are located behind the rear seat backs STY11BD031 Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos Tacoma de Año Modelo 2022–2023 Las Soldaduras del Anclaje Superior del Asiento Infantil Pueden Fallar Durante un Choque Retiro de Seguridad NHTSA No. 22V-520 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. Toyota ha decidido que ciertos vehículos Tacoma de año 2022–2023 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 225, “Child Restraint Anchorage Systems: paragraph S6.3” (Sistemas de Anclajes de Protección Infantil: párrafo S6.3). Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los anclajes superiores de los asientos infantiles de los vehículos involucrados pudieron no haberse soldado lo suficiente y puede que no cumplen con los requisitos minimos de resistencia. Vehículos con soldaduras de anclaje superiores del asiento infantil que no cumplen con los requisitos de solidez no cumplan con las normas correspondientes en los Estados Unidos. Una soldadura insuficiente puede permitir que el asiento infantil se mueva durante una parada inesperada o un choque, aumentando el riesgo de una lesión. ¿Qué hará Toyota? Cualquier concesionario autorizado Toyota inspeccionará SIN CARGO las soldaduras en lo(s) anclaje(s) superior(es) del asiento infantil. Si se identifica una soldadura insuficiente, se agregarán SIN CARGO soldaduras adicionales en lo(s) anclaje(s) superior(es) del asiento infantil que estén afectadas. Este es un Retiro de Seguridad importante. La inspección debe tomar aproximadamente una hora. Si se identifican algunas soldaduras insuficientes durante el proceso de inspección, su concesionario puede que necesite coordinar con un centro de colisión de terceros para agregar soldaduras adicionales en el anclaje(s) superior del asiento infantil que esté afectada. El proceso de soldar puede tomar aproximadamente 8 horas. Sin embargo, dependiendo de la programación de trabajo del concesionario Toyota y de la programación de trabajo del centro de colisión de terceros, tal vez sea necesario tener disponible su vehículo por más tiempo. El concesionario le podrá suministrar un vehículo prestado por el tiempo que el centro de colisión de terceros esté realizando la reparación de soldadura de su vehículo. 22TA09 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer?  Por favor comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.  Su concesionario Toyota local responderá con gusto todas sus preguntas.  Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.  Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las Preguntas Frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.  Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:00 p.m., Hora del Este. ¿Qué son los anclajes superiores del asiento infantil? Los vehículos sujetos están equipados con tres (3) anclajes superiores del asiento infantil para el asiento trasero, como se muestra en la ilustración a continuación. Los anclajes superiores están diseñados para asegurar los sistemas de retención infantil con una correa superior “amarre”. ¿Existen algunas advertencias de que esta condición existe? No. No existen advertencias de que esta condición existe. ¿Puedo hacer algo para prevenir que está condición no ocurra? Hasta que el remedio se realice en su vehículo, por favor consulte el Manual del Propietario u otras instrucciones suministradas con su sistema de protección infantil para determinar si hay medios alternativos para asegurar el asiento infantil. Siempre siga las instrucciones suministradas con su sistema de protección infantil. Además, usted pudiera utilizar un vehículo diferente para transportar a su niño hasta que se realice el remedio. Los niños siempre deben transportarse en un asiento para niños que sea adecuado para su edad y peso. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/owners. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Nota: el color de los anclajes en su vehículo coincidirá con el color exterior de la pintura de fábrica de su vehículo. Puede que no sean de color rojo como se muestra en la ilustración e imagen arriba. Anclajes superiores del asiento infantil STY11BD031 Los anclajes superiores del asiento infantil están ubicadas detrás de los respaldos de los asientos traseros

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LEXUS This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL 22LA02 (Remedy Notice) Certain 2022 Model Year NX 250, NX 350, NX 350H, NX450H+ Potentially Missing Spot – Welds NHTSA Recall No. [22V-238] Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lexus has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year NX 250, NX 350, NX 350H, NX450H+ vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The front shock absorbers in the affected vehicles are mounted to body panels that may be missing some spot-welds. Incorrect welding could cause a shock absorber to separate from the mounting area, resulting in a loss of driving stability and increasing the risk of a crash. What should you do? Please contact any authorized Lexus dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Lexus dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit wwwlexus.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.lexus.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center. What will Lexus do? For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area. For vehicles with missing spot welds, additional welds will be added to the body panel(s) FREE OF CHARGE. If the inspection determines that any welds on the right or left body panel have failed, the body panel with the failed weld(s) will be replaced with a new body panel FREE OF CHARGE. This is an important Safety Recall The inspection will take approximately 45 minutes. If spot-welds are found to be missing, the repair make take several days depending on your dealer and/or a third-party body repair facility’s schedule. If repair is required, your Lexus dealer will offer you a loaner vehicle during the repair. If a repair is necessary but it is not made, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas, leading to abnormal steering feeling. This could cause a front shock absorber to separate from the mounting area, creating an abnormal noise, and resulting in a loss of vehicle driving stability. If the steering feels unusual or you hear abnormal noise from the front of the vehicle, please park your vehicle when it is safe to do so and contact your dealer for vehicle pickup. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-lexus. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Lexus. Sincerely, Lexus, a division of Toyota Motor Sales

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© 2022 Lexus, A Division of Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC 6/16/2022 Updated Remedy The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2022 Lexus, A Division of Toyota Motor Sales, USA Lexus, A Division of Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: April 13, 2022 To: All Lexus Dealer Principals, General Managers, Service Managers, Warranty Administrators, and Parts Managers SAFETY RECALL 22LA02 (Remedy Notice) Certain 2022 Model Year NX 250, NX 350, NX 350H, NX450H Potentially Missing Spot-Welds Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 NX 250 Late May2021 – Late January 2022 600 1 2022 NX 350 Early April 2021 – Late January 2022 2500 10 2022 NX 350H Early April 2021 – Late January 2022 800 0 2022 NX 450H+ Early April 2021 – Late January 2022 400 1 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On April 13, 2022, Lexus will file a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2022 model year NX model vehicles. Condition The front shock absorbers in the affected vehicles are mounted to body panels that may be missing some spot-welds. Incorrect welding could eventually cause a shock absorber to separate from the mounting area, resulting in a loss of driving stability and increasing the risk of a crash. Remedy For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area. For vehicles with missing spot welds, additional welds will be added to the body panel(s) FREE OF CHARGE. If the inspection determines that any welds on the right or left body panel have failed, the body panel with the failed weld(s) will be replaced with a new body panel FREE OF CHARGE. Covered Vehicles There are approximately 4,300 vehicles covered by this Safety Recall. Approximately 70 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Lexus will notify owners by the middle of June 2022. Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 2 © 2022 Lexus, A Division of Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 12 vehicles in new dealer inventory as of April 12, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Lexus provides these flooring reimbursements at 60-day intervals. Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00241-INSPT Inspection Mirror Hang Tag 25 Per Pack Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 22LA02” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 3 © 2022 Lexus, A Division of Toyota Motor Sales, USA L/Certified Vehicles L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as an L/Certified vehicle until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. LCCS Service Loaners Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Lexus Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Technician Training Requirements The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • L623 – Lexus Electrical circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.LCTPReports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Customer Handling, Parts Ordering, and Remedy Procedures S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 4 © 2022 Lexus, A Division of Toyota Motor Sales, USA Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Lexus recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Lexus. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. A loaner vehicle or alternative transportation can be claimed for $45 per day. Op Code Description 22LAA1 Vehicle Rental 1-30 Days 22LAA Vehicle Rental 31-60 Days NOTE: o For rentals that exceed the maximum number of allowable days and/or dollars per day, DSPM authorization is required. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. Warranty Reimbursement Procedures S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 5 © 2022 Lexus, A Division of Toyota Motor Sales, USA Warranty Reimbursement Procedure Not CoveredCoveredCampaign complete.Return the vehicle to the customer.Check the TIS Vehicle Inquiry System to verify vehicle eligibility.No further action required.NoAre Spot Welds Present? Image Capture App: Submit Photo for inspection Perform Spot Weld Inspection on RH and LH side YesCapture image to document condition Contact area representative for next steps Op Code Description Flat Rate Hours 22LA0A Inspect the spot welds (Pictures required) 0.2 Contact Area Rep Vehicle Weld Repair Contact Area Rep • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, a maximum of two days of rental vehicle expense (at a maximum rate of $45.00 per day) while the vehicle is being remedied under any of the Op Codes listed above, or the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service Campaign General Procedures document on TIS. o For rentals that exceed the maximum number of allowable days and/or dollars per day, DSPM authorization is required. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. o All warranty claims require pictures of LH & RH spot weld locations with claim, use of the warranty Image Capture application is highly recommended. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y R e c a l l 2 2 L A 0 2 P a g e | 6 © 2022 Lexus, A Division of Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched22LA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Lexus, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC. © 2022 Lexus, A Division of Toyota Motor Sales, USA SAFETY RECALL 22LA02 (Remedy) Certain 2022 Model Year NX 250, NX 350, NX 350H, NX450H+ Potentially Missing Spot-Welds Frequently Asked Questions Original Publication Date: April 13, 2022 Q1: What is the condition? A1: The front shock absorbers in the affected vehicles are mounted to body panels that may be missing some spot-welds. Incorrect welding could eventually cause a shock absorber to separate from the mounting area, resulting in a loss of driving stability and increasing the risk of a crash. Q1a: If the condition exists, are there any symptoms/warnings that drivers might experience? A1a: Initially, a driver may not experience any symptoms/warnings if the vehicle does not have the proper spot welding. Over time, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas, leading to abnormal steering feeling. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, creating an abnormal noise, and resulting in a loss of vehicle driving stability. Q2: What is Lexus going to do? A2: For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area. For vehicles with missing spot welds, additional welds will be added to the body panel(s) FREE OF CHARGE. If the inspection determines that any welds on the right or left body panel have failed, the body panel with the failed weld(s) will be replaced with a new body panel FREE OF CHARGE. Q3: Which and how many vehicles are covered by this Safety Recall? A3: There are approximately 4,300 vehicles covered by this Safety Recall. Approximately 70 vehicles involved in this Safety Recall were distributed to Puerto Rico. Model Name Model Year Production Period NX 250 2022 Late May2021 – Late January 2022 NX 350 2022 Early April 2021 – Late January 2022 NX 350H 2022 Early April 2021 – Late January 2022 NX 450H+ 2022 Early April 2021 – Late January 2022 Q4: How long will the inspection take? A4: The inspection takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: How does Lexus obtain my mailing information? A5: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 800-255-3987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2021 Lexus, A Division of Toyota Motor Sales, USA – Version 3a Lexus, A Division of Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and L/Certified units. This vehicle is involved in a Safety Recall. At this time, the remedy is not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Lexus recommends that you register with the Lexus Drivers Community at http://www.lexus.com/drivers/ and regularly check recall applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.lexus.com/drivers or contact us at 1-800-255-3987 Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-238 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-238 Manufacturer Recall No. : 22LA02 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 4,215 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lexus NX250 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : MAY 28, 2021 – JAN 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-238 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Lexus NX350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : APR 08, 2021 – JAN 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-238 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Lexus NX350h Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : APR 08, 2021 – JAN 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-238 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2022-2022 Lexus NX450h+ Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) This issue only affects the vehicles manufactured with body panels that were welded by specific machines at a certain vehicle assembly plant during a certain production period. Other Toyota or Lexus vehicles sold in the U.S. are not manufactured at this plant or did not have body panels welded by these specific machines. (3) None of the involved components were produced by a supplier. Note: Toyota estimates that less than 1% of the involved vehicles contain missing spot-welds. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually has missing spotwelds, and (2) whether the actual use of the vehicle involves the driving conditions and longer-term (time and mileage) use which can lead to cracks or damage of the body panels that might eventually cause a shock absorber to separate from its mounting area. Production Dates : APR 07, 2021 – JAN 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are manufactured with body panels that are spot-welded to the left and right front shock absorber mounting areas. During the spotwelding of these panels, there is a possibility that certain spot-welds were missed. In this condition, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability, increasing the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this condition, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability, increasing the risk of a crash. Description of the Cause : NR Part 573 Safety Recall Report 22V-238 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : APRON SUB-ASSY, FR FENDER, RH Component Description : Body panels Component Part Number : 53701-78020 Component Name 2 : APRON SUB-ASSY, FR FENDER, LH Component Description : Body panels Component Part Number : 53702-78020 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Please see the attached Part 573 Defect Information Report for the full chronology Part 573 Safety Recall Report 22V-238 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified to return their vehicles to a Lexus dealer. For all involved vehicles, Lexus dealers will inspect for the presence of spot-welds around the front shock absorber mounting areas. For vehicles with missing spot welds, additional welds will be added to the body panels. If the inspection determines that the body panels or any welds have failed, the body panels will be replaced. As the owner notification letters will be mailed out well within the active period of the Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Lexus’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by June 12, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on April 13, 2022. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : APR 13, 2022 – APR 13, 2022 Planned Owner Notification Date : JUN 06, 2022 – JUN 12, 2022 * NR – Not Reported

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