SAFETY (NONCOMPLIANCE) RECALL 22TA04 – Panoramic View Monitor System – Potential Failure to Display Rearview Image – 2022 Toyota Tundra

April 28, 2022 NHTSA CAMPAIGN NUMBER: 22V285000

Rearview Camera Image May Not Display/FMVSS 111

A rearview camera that does not display an image reduces the driver’s view of what is behind the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V285

Manufacturer ToyotaeBay logo Motor Engineering & Manufacturing

Components ELECTRICAL SYSTEM, BACK OVER PREVENTION

Potential Number of Units Affected 18,101

 

Summary

ToyotaeBay logo Motor Engineering & Manufacturing (ToyotaeBay logo) is recalling certain 2022 Tundra vehicles equipped with a Panoramic View Monitor (PVM) system. The parking assist electronic control unit (ECU) software may prevent transmission of the rearview camera signal during cold weather, preventing the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will reprogram the parking assist ECU software, free of charge. Owner notification letters were mailed June 2, 2022. Owners may contact ToyotaeBay logo customer service at 1-800-331-4331. ToyotaeBay logo’s number for this recall is 22TA04.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice)

Certain 2022 Model Year Tundra
Panoramic View Monitor System – Potential Failure to Display Rearview Image

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2022 Model YearMid-May 2021 – Mid April 202218,10044

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

 

On April 28, 2022, ToyotaeBay logo filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2022 model year Tundra vehicles.

 

Condition

In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display when the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash.

 

Remedy

Any authorized ToyotaeBay logo dealer will update the software in the Parking Assist ECU FREE OF CHARGE.

 

Covered Vehicles

There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall. Approximately 233 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

ToyotaeBay logo will notify owners by late June, 2022.

ToyotaeBay logo makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory 

There are approximately 44 vehicles in new dealer inventory as of April 27, 2022.

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, ToyotaeBay logo requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

ToyotaeBay logo expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. ToyotaeBay logo and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyotaeBay logo.com. In the subject line of the email state “Disclosure Form 22TA04” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

ToyotaeBay logo Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

ToyotaeBay logo Rent-A-Car (TRAC) & Service Loaners

ToyotaeBay logo requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

If customers describe that they are experiencing the condition, advise them to turn the vehicle ignition off and back on again.  Power cycling the ignition may allow the camera image to display.

Customers with additional questions or concerns are asked to please contact the ToyotaeBay logo Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to ToyotaeBay logo Warranty Policy 4.17, “What Is Not Covered by The ToyotaeBay logo New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in ToyotaeBay logo Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Customer Reimbursement 

Reimbursement consideration instructions will be included in the owner letter.

 


Frequently Asked Questions

Original Publication Date: April 28, 2022

 

Q1: What is the condition?

In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display while the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash.

 

Q1a: Are there any symptoms or warnings that the condition is present?

Owners may notice one or more of the cameras in the Panoramic View Monitoring (PVM) system on the multimedia screen not displaying an image.

 

Q1b: What should I do if I experience the condition?

Customers should turn the vehicle ignition off and back on again which may allow the camera image to display.

 

Q2: What is ToyotaeBay logo going to do?

ToyotaeBay logo will send an owner notification by first class mail by late June 2022, advising owners to make an appointment with their authorized ToyotaeBay logo dealer to have the Parking Assist ECU software updated FREE OF CHARGE.

 

Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?

There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall.

Model Name Model Year Production Period
Tundra2022Mid-May 2021 – Mid April 2022

 

Q3a: Are there any other Lexus/ToyotaeBay logo/ScioneBay logo vehicles covered by this Safety (Noncompliance) Recall in the U.S.?

No, there are no other Lexus/ToyotaeBay logo/ScioneBay logo vehicles covered by this Safety (Noncompliance) Recall. This condition is specific to certain 2022 Model Year Tundra vehicles with Panoramic View Monitor, including those with the Multi-Terrain Monitor function.

 

Q4: How long will the repair take?

The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: What if I previously paid for repairs related to this Safety (Noncompliance) Recall?

Reimbursement consideration instructions will be provided in the owner letter.

 

Q6: How does ToyotaeBay logo obtain my mailing information?

ToyotaeBay logo uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the ToyotaeBay logo Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


TECHNICAL INSTRUCTIONS
FOR
SAFETY (NONCOMPLIANCE) RECALL 22TA04
Panoramic View Monitor System – Potential Failure to Display Rearview Image
Certain 2022 Model Year Tundra

 

 


Chronology :

In late-January 2022, ToyotaeBay logo identified three reports from the field describing that there were intermittent instances during cold weather where PVM system-equipped Tundra vehicles did not display the rearview camera image when the vehicles were in reverse. ToyotaeBay logo observed the condition on a side view PVM camera by conducting in-vehicle cold weather testing and sought the further assistance of the PVM system supplier to better understand the reported behavior of the rearview camera. Based on a design review in late-January,

ToyotaeBay logo and the PVM system supplier began to focus the investigation on the initialization sequence of the Parking Assist ECU and the PVM cameras. In the course of this testing, it was observed that the camera signal voltage was exceeding the allowable threshold, resulting in the Parking Assist ECU recognizing the camera as being in abnormal status, creating a loss of signal transmission. It was further found that any of the PVM cameras, including the rearview camera, could be subject to the condition. As a result, ToyotaeBay logo determined on April 26, 2022, it is possible that the involved vehicles could experience a condition in which a rearview image does not display to the driver during a backing event and as such, does not meet the requirements of FMVSS No. 111 S6.2(b).

 


1 Affected Product

Vehicle

MAKEMODELYEAR
TOYOTAeBay logoTUNDRA2022

 


13 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-22V285-1340.PDF 215.279KB

 


ToyotaeBay logo Date: April 28, 2022 Dealer Daily SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice) **Dealer Letter and Technical Instructions Available on TIS**

RMISC-22V285-0004.pdf 149.369KB

 


Remedy Instructions and TSB

RCRIT-22V285-0331.pdf 863.021KB

 


Recall Acknowledgement

RCAK-22V285-1050.pdf 712.195KB

 


Manufacturer Notices(to Dealers,etc) – ToyotaeBay logo Date: April 28, 2022 SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice)

RCMN-22V285-5768.pdf 592.467KB

 


April 28, 2022 NONCOMPLIANCE INFORMATION REPORT

RMISC-22V285-4571.pdf 293.279KB

 


ISSUED Owner Notification Letter(Part 577) – 22TA04

RCONL-22V285-7472.pdf 356.183KB

 


Part 577 Owner Notification Envelope

RONE-22V285-1143.pdf 46.518KB

 


Manufacturer Reimbursement Plan – CUSTOMER REIMBURSEMENT CHECKLIST

RMRP-22V285-7891.pdf 26.892KB

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V285-0197.PDF 211.159KB

 


Manufacturer Notices(to Dealers,etc) – ToyotaeBay logo 07/13/2022

RCMN-22V285-1729.pdf 1071.366KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V285-8334.PDF 211.269KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V285-8754.PDF 211.36KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V285&docType=RCL

 


 

Reprogramming

J2534 Reprogramming

Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite

ToyotaeBay logo, ScioneBay logo, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a ToyotaeBay logo validated J2534 interface. Vehicle recalibration requires the use of the following:

  • TIS Professional Level Subscription
  • Personal Computer running Microsoft Windows XP/2000 or later operating system

ToyotaeBay logo strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.

ToyotaeBay logo works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on ToyotaeBay logo, ScioneBay logo, and Lexus vehicles.

It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by ToyotaeBay logo. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of ToyotaeBay logo's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. ToyotaeBay logo makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.

 

J2534 Approved Device Application Chart

Device
Name
Supplier Version CUW
Version
Supported OS
Firmware* DLL* API*
Flasher LT-Import Bosch Diagnostics 01.02.07 01.02.07 04.04 8.8 B, C, D, E
Flasher PRO Bosch Diagnostics 01.09.18 01.09.18 04.04 8.8 B, C, D, E
Mastertech VCI Bosch Diagnostics 13.0.75.27 2.0.75.27 04.04 Testing in Progress B, C, D, E

VSI-2534

Dearborn Group 1.112 2.05.22 04.04 8.10 C, D

CarDAQ Plus

Drew Technologies 01.09.18 01.09.18 04.04 8.8 B, C, D, E
Mongoose MFC Drew Technologies 01.02.07 01.02.07 04.04 8.8 B, C, D, E

Mongoose PRO

Drew Technologies 1.1.12.0 1.1.12.0 04.04 8.16 A, B, C, D
Pass Thru Pro II Snap-On 01.09.18 01.09.18 04.04 8.8 B, C, D, E

*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.

 

Supported Operating Systems

A Windows 8 (32-bit; 64-bit)
B Windows 7 (32-bit; 64-bit)
C Windows VISTA Home Basic, Home Premium, Business, Ultimate
D Windows XP Pro SP1 or later
E Windows 2000 SP2 or later

For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.

 


Obtaining Calibration Files

The Flash Reprogramming Calibration CD is no longer available.

ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.

Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.

 

https://techinfo.toyota.com

 


 

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