23TA08 – Driver Airbag May Not Deploy – 2023 Toyota

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TOYOTA Toyota Motor North America Vehicle Safety & Compliance Liaison Office 6565 Headquarters Drive, Plano, TX 75024 July 12, 2023 NONCOMPLIANCE INFORMATION REPORT 1. Vehicle Manufacturer Name: Mazda Toyota Manufacturing U.S.A., Inc [“MTMUS”] 9000 Greenbriar Parkway, NW, Madison, AL 35756 Toyota Motor Manufacturing de Baja California [“TMMBC”] Carretera Libre Tijuana Tecate Erea la Encantada, 22250, Tijuana, Baja California Toyota Motor Manufacturing Canada Inc. [“TMMC”] 1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2 Toyota Motor Manufacturing Guanajuato [“TMMGT”] México 45D, 38195 San Pedro Tenango, Gto., Mexico Toyota Motor Manufacturing, Indiana [“TMMI”] 4000 Tulip Tree Dr, Princeton, Indiana 47670 Toyota Motor Manufacturing, Mississippi [“TMMMS”] 1200 Magnolia Way, Blue Springs, Mississippi 38828 Affiliated U.S. Sales Company: Toyota Motor North America [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of the Spiral Cable Assembly: American Furukawa, Inc. 47677 Galleon Dr., Plymouth, MI 48170 Phone: 734-446-2200 Country of Origin: Mexico 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / Corolla 2023 TMMMS February 21, 2023 through May 22, 2023 Toyota / Corolla Cross MTMUS February 21, 2023 through May 30, 2023 Toyota / Corolla Cross Hybrid March 27, 2023 through June 7, 2023 Toyota / Highlander TMMI March 14, 2023 through May 18, 2023 Toyota / Highlander Hybrid March 14, 2023 through May 17, 2023 Toyota / Tacoma TMMBC March 24, 2023 through June 22, 2023 TMMGT March 27, 2023 through June 15, 2023 Lexus / RX350 TMMC February 21, 2023 through June 1, 2023 Lexus / RX350 Hybrid March 13, 2023 through May 4, 2023 Lexus / RX500 Hybrid February 22, 2023 through May 12, 2023 Lexus / NX250 2023-2024 February 21, 2023 through May 31, 2023 Lexus / NX350 February 22, 2023 through May 19, 2023 Lexus / NX350 Hybrid March 6, 2023 through May 30, 2023 Applicability Part Number Part Name Component Description MY2023 Toyota / Corolla Toyota / Corolla Cross Toyota / Corolla Cross Hybrid 84306-0A010 Cable Sub-Assy, Spiral Spiral Cable Assembly MY2023 Toyota / Highlander Toyota / Highlander Hybrid 84306-0E180 Cable Sub-Assy, Spiral Spiral Cable Assembly MY2023 Toyota / Tacoma 84306-0E090 Cable Sub-Assy, Spiral Spiral Cable Assembly MY2023 Lexus / RX350 Lexus / RX350 Hybrid Lexus / RX500 Hybrid 84306-F6020 Cable Sub-Assy, Spiral Spiral Cable Assembly MY2023-2024 Lexus / NX250 Lexus / NX350 Lexus / NX350 Hybrid Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 3. Total Number of Vehicles Involved: Toyota Corolla : 26,675 Toyota Corolla Cross : 14,203 Toyota Corolla Cross Hybrid : 138 Toyota Highlander : 21,597 Toyota Highlander Hybrid : 4,554 Toyota Tacoma : 38,561 Lexus RX350 : 1,135 Lexus RX350 Hybrid : 13 Lexus RX500 Hybrid : 33 Lexus NX250 : 2,335 Lexus NX350 : 791 Lexus NX350 Hybrid : 12 Total : 110,047 4. Percentage of Vehicles Estimated to Actually Experience Noncompliance: 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. 5. Description of Noncompliance: The steering column assembly in the subject vehicles contains electrical connections to the driver’s airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to an insufficient weld condition of the FFC to the spiral cable’s bus bar, there is a possibility that the FFC can separate, resulting in one or more open circuits connected through the FFC. This separation could occur on the circuit that provides connectivity to the driver’s airbag module. If connectivity is lost, the SRS warning light will illuminate and the driver’s airbag could become deactivated, causing it to not deploy in the event of a crash of the type that would cause deployment. As a result, the vehicles may not comply with some requirements of FMVSS No. 208 where driver’s airbag deployment is needed. This could result in an increased risk of injury to the driver in a crash. 6. Test Results and Other Information: In Mid-May, 2023, the spiral cable assembly supplier notified Toyota of a manufacturing process investigation which found contamination in a washing station for certain spiral cable components that caused a poor welding condition between the FFC and the bus bar. The FFC provides connectivity to various controls on the steering wheel. From late-May to late-June, the supplier conducted testing to determine the effects of contamination, which indicated that the FFC could separate from the bus bar at the poor weld connection area. As a result of the investigation, Toyota determined on July 6, 2023, that the involved vehicles may have a condition present at the time of manufacturing and point of first sale in which the FFC weld separation can deactivate the driver’s airbag, which would cause the vehicle not to meet certain requirements of FMVSS No. 208 where driver’s airbag deployment is needed. 7. Description of Corrective Repair Action: All known owners of the involved vehicles will be notified to return their vehicles to a Toyota or Lexus dealer. For all involved vehicles, dealers will inspect the Spiral Cable Assembly production date and replace the Spiral Cable Assembly, if necessary, at no cost to owners. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota or Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under theWarranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by September 10, 2023. A copy of the draft owner notification letter(s) will be submitted as soon as available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent by July 12, 2023. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: Interim Remedy Toyota: 23TB08 23TA08 Lexus: 23LB02 23LA02

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© 2023 Toyota Motor Sales, USA INTEROFFICE MEMORANDUM Original Publication Date: July 12, 2023 To: All Toyota Region and Private Distributor General Managers / Vice Presidents From: Gary Ross Vice-President, Product Quality and Service Support SAFETY (NONCOMPLIANCE) RECALL 23TA08 (Interim Notice 23TB08) Certain 2023 Model Year Corolla, Corolla Cross, Corolla Cross HV, Highlander, Highlander HV and Tacoma Driver Airbag May Not Deploy Specific information for Region support is provided below. Condition In the affected vehicles, the spiral cable assembly in the steering column may lose its electrical connection on the circuit controlling the driver’s airbag. If this occurs, the airbag warning light will illuminate, and the driver’s airbag may not deploy in a crash. As a result, the vehicle will not comply with certain federal motor vehicle safety requirements and may increase the risk of injury to the driver in the event of a crash. Dealer Notification The attached dealer letter will be sent to all Toyota dealers on July 12, 2023. Please reference the attached Dealer Letter for additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation.

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© 2023 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469)292-4000 Original Publication Date: July 12, 2023 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 23TA08 (Interim Notice 23TB08) Certain 2023 Model Year Corolla, Corolla Cross, Corolla Cross HV, Highlander, Highlander HV and Tacoma Driver Airbag May Not Deploy Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2023 Corolla Late February 2023 – Late May 2023 26,700 20 2023 Corolla Cross Late February 2023 – Early June 2023 14,200 60 2023 Corolla Cross HV Late February 2023 – Early June 2023 150 0 2023 Highlander Mid-March 2023 – Mid-May 2023 21,600 190 2023 Highlander HV Mid-March 2023 – Mid-May 2023 4,600 40 2023 Tacoma Late March 2023 – Late June 2023 38,600 1,200 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On July 12, 2023, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2023 model year Corolla, Corolla Cross, Corolla Cross HV, Highlander, Highlander HV and Tacoma vehicles. Condition In the affected vehicles, the spiral cable assembly in the steering column may lose its electrical connection on the circuit controlling the driver’s airbag. If this occurs, the airbag warning light will illuminate, and the driver’s airbag may not deploy in a crash. As a result, the vehicle will not comply with certain federal motor vehicle safety requirements and may increase the risk of injury to the driver in the event of a crash. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the serial number of the spiral cable and, if necessary, replace it with a new cable FREE OF CHARGE. At this time, Toyota estimates the remedy can be made available in the next couple months. However, this is subject to change. Covered Vehicles There are approximately 105,850 vehicles covered by this Safety (Noncompliance) Recall. Approximately 1,800 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by early September 2023. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 3 T A 0 8 ( I n t e r i m 2 3 T B 0 8 ) – D – P a g e | 2 © 2023 Toyota Motor Sales, USA Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 1,510 vehicles in new dealer inventory as of July 10, 2023. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Toyota. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 3 T A 0 8 ( I n t e r i m 2 3 T B 0 8 ) – D – P a g e | 3 © 2023 Toyota Motor Sales, USA Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 23TA08/23TB08” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily. Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 3 T A 0 8 ( I n t e r i m 2 3 T B 0 8 ) – D – P a g e | 4 © 2023 Toyota Motor Sales, USA For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure • If an owner is uncomfortable driving their vehicle while the remedy is prepared, a loaner vehicle or alternative transportation can be provided through Toyota Rent-A-CAR (TRAC). Op Code Description TBD Vehicle Rental 1-30 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 3 T A 0 8 ( I n t e r i m 2 3 T B 0 8 ) – D – P a g e | 5 © 2023 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 2319 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched23TB08TT = ToyotaL = LexusVehicle MakeBA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0801 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2023 Toyota Motor Sales, USA •• PROTECTED 関係者外秘 SAFETY (NONCOMPLIANCE) RECALL 23TA08 (Interim Notice 23TB08) Certain 2023 Model Year Corolla, Corolla Cross, Corolla Cross HV, Highlander, Highlander HV and Tacoma Driver Airbag May Not Deploy Frequently Asked Questions Original Publication Date: July 12, 2023 Q1: What is the condition? A1: In the affected vehicles, the spiral cable assembly in the steering column may lose its electrical connection on the circuit controlling the driver’s airbag. If this occurs, the airbag warning light will illuminate, and the driver’s airbag may not deploy in a crash. As a result, the vehicle will not comply with certain federal motor vehicle safety requirements and may increase the risk of injury to the driver in the event of a crash. Q2: Are there any symptoms/warnings if the condition occurs? A2: If the condition is present, the airbag warning light will illuminate and electrical controls on the steering wheel may not operate. An example of the airbag warning light is shown below. Note: The airbag warning light may vary from the image above; refer to the owner’s manual to confirm the applicable airbag warning light image. The airbag warning light may illuminate for other reasons than the condition described above. Q3: What is Toyota going to do? A3: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the serial number of the spiral cable and, if necessary, replace it with a new cable FREE OF CHARGE. Q4: When will the remedy become available? A4: At this time, Toyota estimates that the remedy can be made available in the next few months. However, this is subject to change. Q5: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A5: There are approximately 105,850 vehicles covered by this Safety (Noncompliance) Recall. Model / Years Production Period Approximate Total Vehicles 2023 Corolla Late February 2023 – Late May 2023 26,700 2023 Corolla Cross Late February 2023 – Early June 2023 14,200 2023 Corolla Cross HV Late February 2023 – Early June 2023 150 2023 Highlander Mid-March 2023 – Mid-May 2023 21,600 2023 Highlander HV Mid-March 2023 – Mid-May 2023 4,600 2023 Tacoma Late March 2023 – Late June 2023 38,600 FAQ Page 2 of 2 © 2023 Toyota Motor Sales, USA •• PROTECTED 関係者外秘 Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A5a: Yes, there are certain 2023-2024 Lexus NX, and 2023 Lexus RX vehicles covered by this Safety (Noncompliance) Recall. Q6: What if I previously paid for repairs related to this Safety (Noncompliance) Recall? A6: Reimbursement consideration instructions will be provided in the owner letter. Q7: How does Toyota obtain my mailing information? A7: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q8: What if I have additional questions or concerns? A8: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2023 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-480 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : JUL 12, 2023 NHTSA Recall No. : 23V-480 Manufacturer Recall No. : See attached report Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 110,047 Estimated percentage with defect : 11 % Vehicle Information : Vehicle 1 : 2023-2023 Toyota Corolla Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : FEB 21, 2023 – MAY 22, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-480 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Toyota Corolla Cross Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : FEB 21, 2023 – MAY 30, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2023 Toyota Corolla Cross Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : MAR 27, 2023 – JUN 07, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-480 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2023-2023 Toyota Highlander Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : MAR 14, 2023 – MAY 18, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Toyota Highlander Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : MAR 14, 2023 – MAY 17, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-480 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2023-2023 Toyota Tacoma Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : MAR 24, 2023 – JUN 22, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2023-2023 Lexus RX350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : FEB 21, 2023 – JUN 01, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-480 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2023-2023 Lexus RX350 Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : MAR 13, 2023 – MAY 04, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2023-2023 Lexus RX500 Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : FEB 22, 2023 – MAY 12, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-480 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 10 : 2023-2024 Lexus NX250 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : FEB 21, 2023 – MAY 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2023-2024 Lexus NX350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : FEB 22, 2023 – MAY 19, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-480 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2023-2024 Lexus NX350 Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Whether service parts could be affected is still under investigation. If service parts are found to be affected, this filing will be amended. (3) Only vehicles in the above production range may have been equipped with the spiral cable assembly that includes a Flexible Flat Cable (FFC) that may not have been welded sufficiently due to a specific production issue and are involved in this recall. Other Toyota and Lexus vehicles are not equipped with the spiral cable assemblies that include the affected FFC produced at a specific supplier during a specific production period. 11.3 % of the involved vehicles contain the part that could be affected by the condition described in Section 5 below. Whether the issue, in each case, will cause the FFC to separate on the driver’s airbag module circuits rather than other circuits cannot be determined. Production Dates : MAR 06, 2023 – MAY 30, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The steering column assembly in the subject vehicles contains electrical connections to the driver’s airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to an insufficient weld condition of the FFC to the spiral cable’s bus bar, there is a possibility that the FFC can separate, resulting in one or more open circuits connected through the FFC. This separation could occur on the circuit that provides connectivity to the driver’s airbag module. If connectivity is lost, the SRS warning light will illuminate and the driver’s airbag could become deactivated, causing it to not deploy in the event of a crash of the type that would cause deployment. As a result, the vehicles may not comply with some requirements of FMVSS No. 208 where driver’s airbag deployment is needed. This could result in an increased risk of injury to the driver in a crash. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : As a result, the vehicles may not comply with some requirements of FMVSS No. 208 where driver’s airbag deployment is needed. This could result in an increased risk of injury to the driver in a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23V-480 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Cable Sub-Assy, Spiral Component Description : Spiral Cable Assembly Component Part Number : 84306-0A010 Component Name 2 : Cable Sub-Assy, Spiral Component Description : Spiral Cable Assembly Component Part Number : 84306-0E180 Component Name 3 : Cable Sub-Assy, Spiral Component Description : Spiral Cable Assembly Component Part Number : 84306-0E090 Component Name 4 : Cable Sub-Assy, Spiral Component Description : Spiral Cable Assembly Component Part Number : 84306-F6020 Supplier Identification : Component Manufacturer Name : American Furukawa, Inc. Address : 47677 Galleon Dr. Plymouth Michigan 48170 Country : United States Chronology : In Mid-May, 2023, the spiral cable assembly supplier notified Toyota of a manufacturing process investigation which found contamination in a washing station for certain spiral cable components that caused a poor welding condition between the FFC and the bus bar. The FFC provides connectivity to various controls on the steering wheel. From late-May to late-June, the supplier conducted testing to determine the effects of contamination, which indicated that the FFC could separate from the bus bar at the poor weld connection area. Part 573 Safety Recall Report 23V-480 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 As a result of the investigation, Toyota determined on July 6, 2023, that the involved vehicles may have a condition present at the time of manufacturing and point of first sale in which the FFC weld separation can deactivate the driver’s airbag, which would cause the vehicle not to meet certain requirements of FMVSS No. 208 where driver’s airbag deployment is needed. Description of Remedy : Description of Remedy Program : All known owners of the involved vehicles will be notified to return their vehicles to a Toyota or Lexus dealer. For all involved vehicles, dealers will inspect the Spiral Cable Assembly production date and replace the Spiral Cable Assembly, if necessary, at no cost to owners. As the owner notification letters will be mailed out well within the active period of the Toyota or Lexus New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under the Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by September 10, 2023. A copy of the draft owner notification letter(s) will be submitted as soon as available. Notifications to distributors/dealers will be sent by July 12, 2023. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : JUL 12, 2023 – JUL 12, 2023 Planned Owner Notification Date : AUG 27, 2023 – SEP 10, 2023 * NR – Not Reported

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