February 27, 2024 NHTSA CAMPAIGN NUMBER: 24V152000
Axle shaft separation can cause a loss of vehicle stability and brake performance, increasing the risk of a crash.
NHTSA Campaign Number: 24V152
Manufacturer Toyota
Motor Engineering & Manufacturing
Components POWER TRAIN
Potential Number of Units Affected 381,199
Summary
Toyota Motor Engineering & Manufacturer (Toyota) is recalling certain 2022-2023 Tacoma vehicles. The axle shaft sub-assembly may separate from the axle housing due to debris causing improperly secured fasteners.
Remedy
Dealers will inspect the rear axle assembly, tighten the axle retaining nuts as necessary, and repair or replace any damaged components, free of charge. Owner notification letters are expected to be mailed April 13, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for this recall are 24TB05 and 24TA05.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
SAFETY RECALL 24TA05 (Interim Notice 24TB05)
Certain 2022-2023 Model Year Tacoma
Potential Axle Shaft Separation
On February 27,2024, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2022-2023 model year Tacoma vehicles.
Condition
Welding debris left on the ends of the rear axle assembly during manufacturing could cause certain retaining nuts to loosen over time and eventually fall off, potentially causing a part to separate from the axle. If separation occurs, this can affect vehicle stability and brake performance, increasing the risk of a crash.
Remedy
Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the rear axle assembly and retighten the axle retaining nuts at no cost to customers. If axle components are damaged as a result of this condition, they will be repaired or replaced, if necessary, based on inspection criteria. Toyota estimates the remedy can be available in the second quarter of 2024.
Covered Vehicles
There are approximately 381,200 vehicles covered by this Safety Recall. Approximately 6,400 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late April of 2024.
Description of Problem:
The subject vehicles are equipped with a rear axle assembly, which includes axle shaft sub-assemblies secured to welded-on axle housing ends on each side of the assembly. Each axle shaft sub-assembly is secured to the axle housing using studs and retaining nuts. During a welding process in a certain production period at a specific supplier’s manufacturing facility, an improper welding spatter guard mounting setup was used, and spatter from the welding could have landed on the retaining nut seating surface. In this condition, the joint retention could be affected; the retaining nuts could loosen over time and potentially fall off, causing one or both axle shaft sub-assembly to begin to separate from the axle housing. If the vehicle is operated with loosened nuts, the driver may experience a vibration, hear an abnormal noise, and/or observe leaking of differential oil. If an axle shaft separation occurs, vehicle stability and brake performance could be affected, increasing the risk of a crash.
Chronology of Principal Events:
Late October 2023 – December 2023
In late October 2023, during a receiving inspection of the Tacoma rear axle assembly at a vehicle assembly plant, Toyota found weld spatter on the retaining nut seating surface of the axle housing end. Toyota began to investigate other rear axle assemblies and recover parts.
During the investigation, Toyota and the supplier found issues within the supplier’s inspection process for completed axle assemblies. Toyota and the supplier also found issues with a welding spatter guard design change which was implemented in May 2022 to standardize the design of spatter guards between welding lines. This change resulted in variability when mounting the welding spatter guard to the equipment and allowed weld spatter to land on the retaining nut surface of the axle housing end. In parallel, Toyota recovered parts from the supplier’s warehouse which were later used for joint retention testing to assess the stud axial tension.
January 2024 – February 2024
During January 2024, Toyota performed joint retention testing on the recovered parts to determine the effect of changes to the retaining nut seating surface condition caused by weld spatter. The results of this testing indicated that the integrity of the joint between the seating surface of the axle housing end and retaining nuts could be affected by changes to the retaining nut seating surface condition due to weld spatter. Toyota concluded that the presence of weld spatter on the nut seating surface could affect the axial tension and reduce the initial clamping force between the axle housing end and retaining nuts beyond the design minimum required specification. This could occur at either or both ends of the axle, potentially causing the retaining nuts to loosen over time.
Based on the investigation and Toyota’s engineering judgement, it was determined that, if the retaining nuts loosen and, in some cases, fall off, this can cause one or both axle shaft sub-assemblies to begin to separate from the axle housing. If the vehicle is operated with loosened nuts, the operator may experience vibration, hear an abnormal noise, and/or observe leaking of differential oil. If an axle shaft separation occurs, this can affect vehicle stability and brake performance, increasing the risk of a crash.
February 21, 2024
Toyota decided to conduct a voluntary safety recall campaign.
As of February 20, 2024, based on a diligent review of records, Toyota’s best engineering judgement is that there are 0 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, dealers will inspect the rear axle assembly and retighten the axle retaining nuts. If weld spatter is found, it will be removed. Axle components which are damaged may be repaired or replaced based on inspection criteria, if necessary.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | TACOMA | 2022-2023 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-24V152-2601.PDF 215.341KB
Recall Acknowledgement
RCAK-24V152-8115.pdf 704.209KB
Manufacturer Notices(to Dealers,etc) – Toyota Date: February 27,2024 SAFETY RECALL 24TA05 (Interim Notice 24TB05)
RCMN-24V152-8557.pdf 194.205KB
February 27, 2024 DEFECT INFORMATION REPORT Chronology of Principal Events
RMISC-24V152-7847.pdf 126.438KB
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SEOCONTENT-START
TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
February 27, 2024
DEFECT INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Manufacturing, Baja California, Inc. [“TMMBC”]
Carretera Libre Tijuana Tecate 33143 El Realito, 22550 Tijuana, B.C., Mexico
Toyota Motor Manufacturing Guanajuato [“TMMGT”]
México 45D, 38195 San Pedro Tenango, Gto., Mexico
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Rear Axle Assembly:
Hino Motors Manufacturing USA
45501 Twelve Mile Rd., Novi, MI 48377
Telephone: +1-248-699-9300
Country of Origin: U.S.A.
2. Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
Make/Car Line
Model Year
Manufacturer
Production Period
Toyota / Tacoma
2022-2023
TMMBC
May 2, 2022
through
November 13, 2023
TMMGT
May 2, 2022
through
November 21, 2023
Applicability
Part Number
Part Name
Component Description
MY2022-2023 Toyota Tacoma
42110-04100
42110-04171
42110-04180
42110-04190
42110-04200
42110-04210
Housing Assy, Rear Axle
Rear Axle Housing Assembly
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This issue only affects MY 2022-2023 Tacoma vehicles manufactured with these specific welded-on axle housings from a certain supplier used at certain vehicle assembly plants during the above production period.
3. Total Number of Vehicles Potentially Involved:
Total: 381,199
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Toyota is unable to estimate the percentage of the involved vehicles to contain the defect. Whether the issue, in each case, will actually lead to loosening of retaining nuts and an increased risk of a crash as described in Section 5 depends on various factors. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “unknown”.
5. Description of Problem:
The subject vehicles are equipped with a rear axle assembly, which includes axle shaft sub-assemblies secured to welded-on axle housing ends on each side of the assembly. Each axle shaft sub-assembly is secured to the axle housing using studs and retaining nuts. During a welding process in a certain production period at a specific supplier’s manufacturing facility, an improper welding spatter guard mounting setup was used, and spatter from the welding could have landed on the retaining nut seating surface. In this condition, the joint retention could be affected; the retaining nuts could loosen over time and potentially fall off, causing one or both axle shaft sub-assembly to begin to separate from the axle housing. If the vehicle is operated with loosened nuts, the driver may experience a vibration, hear an abnormal noise, and/or observe leaking of differential oil. If an axle shaft separation occurs, vehicle stability and brake performance could be affected, increasing the risk of a crash.
6. Chronology of Principal Events:
Late October 2023 – December 2023
In late October 2023, during a receiving inspection of the Tacoma rear axle assembly at a vehicle assembly plant, Toyota found weld spatter on the retaining nut seating surface of the axle housing end. Toyota began to investigate other rear axle assemblies and recover parts.
During the investigation, Toyota and the supplier found issues within the supplier’s inspection process for completed axle assemblies. Toyota and the supplier also found issues with a welding spatter guard design change which was implemented in May 2022 to standardize the design of spatter guards between welding lines. This change resulted in variability when mounting the welding spatter guard to the equipment and allowed weld spatter to land on the retaining nut surface of the axle housing end. In parallel, Toyota recovered parts from the supplier’s warehouse which were later used for joint retention testing to assess the stud axial tension.
January 2024 – February 2024
During January 2024, Toyota performed joint retention testing on the recovered parts to determine the effect of changes to the retaining nut seating surface condition caused by weld spatter. The results of this testing indicated that the integrity of the joint between the seating surface of the axle housing end and retaining nuts could be affected by changes to the retaining nut seating surface condition due to weld spatter. Toyota concluded that the presence of weld spatter on the nut seating surface could affect the axial tension and reduce the initial clamping force between the axle housing end and retaining nuts beyond the design minimum required specification. This could occur at either or both ends of the axle, potentially causing the retaining nuts to loosen over time.
Based on the investigation and Toyota’s engineering judgement, it was determined that, if the retaining nuts loosen and, in some cases, fall off, this can cause one or both axle shaft sub-assemblies to begin to separate from the axle housing. If the vehicle is operated with loosened nuts, the operator may experience vibration, hear an abnormal noise, and/or observe leaking of differential oil. If an axle shaft separation occurs, this can affect vehicle stability and brake performance, increasing the risk of a crash.
February 21, 2024
Toyota decided to conduct a voluntary safety recall campaign.
As of February 20, 2024, based on a diligent review of records, Toyota’s best engineering judgement is that there are 0 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
7. Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, dealers will inspect the rear axle assembly and retighten the axle retaining nuts. If weld spatter is found, it will be removed. Axle components which are damaged may be repaired or replaced based on inspection criteria, if necessary.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under the warranty.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by April 27, 2024. A copy of the draft owner notification will be submitted as soon as it is available.
9. Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent by February 27, 2024. Copies of dealer communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
Interim / Remedy: 24TB05 / 24TA05
**************************************************************************************************************
© 2024 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: February 27,2024
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 24TA05 (Interim Notice 24TB05)
Certain 2022-2023 Model Year Tacoma
Potential Axle Shaft Separation
Model / Years Production Period
Approximate Total
Vehicles
Approximate Stop Sale
Dealer Inventory
2022-2023 Model Year
Tacoma
Early May 2022 – Late
November 2023
381,200 400
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On February 27,2024, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain
2022-2023 model year Tacoma vehicles.
Condition
Welding debris left on the ends of the rear axle assembly during manufacturing could cause certain retaining
nuts to loosen over time and eventually fall off, potentially causing a part to separate from the axle. If
separation occurs, this can affect vehicle stability and brake performance, increasing the risk of a crash.
Remedy
Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will
inspect the rear axle assembly and retighten the axle retaining nuts at no cost to customers. If axle
components are damaged as a result of this condition, they will be repaired or replaced, if necessary, based
on inspection criteria. Toyota estimates the remedy can be available in the second quarter of 2024.
Covered Vehicles
There are approximately 381,200 vehicles covered by this Safety Recall. Approximately 6,400 vehicles involved
in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late April of 2024.
Toyota makes significant effort to obtain current customer name and address information from each state
S a f e t y R e c a l l 2 4 T A 0 5 ( I n t e r i m 2 4 T B 0 5 ) – D – P a g e | 2
© 2024 Toyota Motor Sales, USA
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward
the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 400 vehicles in new dealer inventory as of February 26, 2024.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale,
or introduce or deliver for introduction in interstate commerce a new motor vehicle when
it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety
Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal
Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal
law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the
defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in
dealership inventory until the recall remedy becomes available. Toyota provides these
flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or
charge-back any flooring reimbursement funds that may have been paid to the dealer if it
determines that a new vehicle subject to a safety recall was sold without first being
remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to
ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into
commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should
not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder
Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the
S a f e t y R e c a l l 2 4 T A 0 5 ( I n t e r i m 2 4 T B 0 5 ) – D – P a g e | 3
© 2024 Toyota Motor Sales, USA
hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has
been included for your reference.
Toyota Version Below
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered
by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery
of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety
Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the
subject line of the email, state “Disclosure Form 24TA05” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a
TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a
Safety Recall unless the defect has been remedied.
NOTE: Dealerships can order hang tags from the Material Distribution
Center (MDC).
Part Number Description Quantity
00411-140003 Inspection Mirror Hang Tag 25 Per Pack
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© 2024 Toyota Motor Sales, USA
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen.
Customers who receive head unit notification regarding this Safety Recall are requested to schedule an
appointment with their authorized dealer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall
is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be
cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore
the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-
888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted
otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
If an owner is uncomfortable driving their vehicle while the remedy is being prepared,a loaner vehicle or
alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $60 per day.
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© 2024 Toyota Motor Sales, USA
Op Code Description
TBD Vehicle Rental 1-30 Days
TBD Vehicle Rental 31-60 Days
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
• Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota
Transportation Assistance Policy (TTAP).
• Dealers will be allowed to file these Op Codes up to 90 days after the remedy becomes available. After
that time, no claims for alternative transportation reimbursement will be accepted.
S a f e t y R e c a l l 2 4 T A 0 5 ( I n t e r i m 2 4 T B 0 5 ) – D – P a g e | 6
© 2024 Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
24
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
24TB05
T
T = Toyota
L = Lexus
Vehicle Make
B
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
05
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep
procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 2
© 2020 Toyota Motor Sales, USA
SAFETY RECALL 24TA05 (Interim Notice 24TB05)
Certain 2022-2023 Model Year Tacoma
Potential Axle Shaft Separation
Frequently Asked Questions
Original Publication Date: February 27, 2024
Q1: What is the condition?
A1: Welding debris left on the ends of the rear axle assembly during manufacturing could cause certain
retaining nuts to loosen over time and eventually fall off, potentially causing a part to separate from
the axle. If separation occurs, this can affect vehicle stability and brake performance, increasing the
risk of a crash.
Q1a: Are there any warnings that this condition exists?
A1a: If the axle has started to separate, owners may notice an abnormal noise, vibration, or an oil leak
coming from the rear of the vehicle.
Q2: What is Toyota going to do?
A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers
will inspect the rear axle assembly and retighten the axle retaining nuts. If axle components are
damaged as a result of this condition, they will be repaired or replaced, if necessary, based on
inspection criteria FREE OF CHARGE.
Q3: When will the remedy become available?
A3: Toyota is currently preparing the parts and repair instructions for the remedy. At this time, Toyota
estimates that the remedy can be available in the second quarter of 2024.
Q4: Which and how many vehicles are covered by this Safety Recall?
A4: There are approximately 381,200 vehicles covered by this Safety Recall.
Model Name Model Year Production Period
Tacoma 2022-2023 Early May 2022 – Late November 2023
FAQ Page 2 of 2
© 2020 Toyota Motor Sales, USA
Q5: How does Toyota obtain my mailing information?
A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
Q6: What if I have additional questions or concerns?
A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
© 2023 Toyota Motor Sales, USA – Version 3a
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and TCUV units.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have
the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/.
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
Model Model Year
Customer Information
Customer Name Customer Email
Customer Address Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit https://www.toyota.com/owners. or contact us at 1-888-
270-9371.
Dealer Information
Dealer Name/Address Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN Campaign Code
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-152
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Toyota Motor Engineering & Manufacturing FEB 27, 2024 NHTSA Recall No. : 24V-152 Manufacturer Recall No. : 24TB05 / 24TA05
Manufacturer Information :
Manufacturer Name : Toyota Motor Engineering &
Manufacturing
Address : 6565 Headquarters Drive Plano TX 75024
Company phone : 1-800-331-4331
Population :
Number of potentially involved : 381,199 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2022-2023 Toyota Tacoma Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
This issue only affects MY 2022-2023 Tacoma vehicles manufactured with these specific welded-on axle housings from a certain supplier used at certain vehicle assembly plants during the above production period. Toyota is unable to estimate the percentage of the involved vehicles to contain the defect. Whether the issue, in each case, will actually lead to loosening of retaining nuts and an increased risk of a crash as described in Section 5 depends on various factors. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “unknown”. Production Dates : MAY 02, 2022 – NOV 21, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-152 Page 2 Description of Defect :
Description of the Defect : The subject vehicles are equipped with a rear axle assembly, which includes axle shaft sub-assemblies secured to welded-on axle housing ends on each side of the assembly. Each axle shaft sub-assembly is secured to the axle housing using studs and retaining nuts. During a welding process in a certain production period at a specific supplier’s manufacturing facility, an improper welding spatter guard mounting setup was used, and spatter from the welding could have landed on the retaining nut seating surface. In this condition, the joint retention could be affected; the retaining nuts could loosen over time and potentially fall off, causing one or both axle shaft sub-assembly to begin to separate from the axle housing. If the vehicle is operated with loosened nuts, the driver may experience a vibration, hear an abnormal noise, and/or observe leaking of differential oil. If an axle shaft separation occurs, vehicle stability and brake performance could be affected, increasing the risk of a crash.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this condition, the joint retention could be affected; the retaining nuts
could loosen over time and potentially fall off, causing one or both axle shaft sub-assembly to begin to separate from the axle housing. If the vehicle is operated with loosened nuts, the driver may experience a vibration, hear an abnormal noise, and/or observe leaking of differential oil. If an axle shaft separation occurs, vehicle stability and brake performance could be affected, increasing the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Housing Assy, Rear Axle Component Description : Rear Axle Housing Assembly Component Part Number : 42110-04100 Component Name 2 : Housing Assy, Rear Axle Component Description : Rear Axle Housing Assembly Component Part Number : 42110-04171 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-152 Page 3 Component Name 3 : Housing Assy, Rear Axle Component Description : Rear Axle Housing Assembly Component Part Number : 42110-04180 Component Name 4 : Housing Assy, Rear Axle Component Description : Rear Axle Housing Assembly Component Part Number : 42110-04190 Component Name 5 : Housing Assy, Rear Axle Component Description : Rear Axle Housing Assembly Component Part Number : 42110-04200 Component Name 6 : Housing Assy, Rear Axle Component Description : Rear Axle Housing Assembly Component Part Number : 42110-04210 Supplier Identification : Component Manufacturer
Name : Hino Motors Manufacturing USA Address : 45501 Twelve Mile Rd.
Novi Michigan 48377
Country : United States Chronology :
Please see attached Part 573 Defect Information Report for full chronology. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-152
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All known owners of the subject vehicles will be notified to return their
vehicles to a Toyota dealer. For all involved vehicles, dealers will inspect the rear axle assembly and retighten the axle retaining nuts. If weld spatter is found, it will be removed. Axle components which are damaged may be repaired or replaced based on inspection criteria, if necessary. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under the warranty. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by April 27,
2024. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent by February 27, 2024. Copies of dealer communications will be submitted as they are issued.
Planned Dealer Notification Date : FEB 27, 2024 – FEB 27, 2024
Planned Owner Notification Date : APR 13, 2024 – APR 27, 2024
* NR – Not Reported
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SEOCONTENT-END
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