24TA08 – Multiple Camera Images May Not Display – 2023 Toyota Crown

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June 14, 2024 NHTSA CAMPAIGN NUMBER: 24V442000

Multiple Camera Images May Not Display

A rearview camera that does not display an image can reduce the driver’s view, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V442

Manufacturer Toyota Motor Engineering & Manufacturing

Components BACK OVER PREVENTION

Potential Number of Units Affected 13,077

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Crown vehicles equipped with rearview and/or frontview cameras. Due to insufficient laser welding, the camera cases may separate, allowing water to leak into the cameras and short circuit. The rearview and front view camera images may not appear on the displays or display a distorted image.

 

Remedy

Dealers will inspect and replace the rearview and frontview cameras as necessary, free of charge. Owner notification letters are expected to be mailed July 30, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for this recall are 24TB08 and 24TA08.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Description of Problem:

The subject vehicles are equipped with a rearview camera, and some are also equipped with a frontview camera, that are used to capture and display images of areas around the vehicle. Due to insufficient laser welding of the camera case at the supplier during a specific production period, there is a possibility that the camera case for these cameras may separate when exposed to external stress over time, allowing water to leak into the camera. If this occurs, the circuit inside the camera can short, leading to an inability to display certain images of areas around the vehicle. If the rearview image becomes inoperative and the driver moves the vehicle in reverse without checking the vehicle’s surroundings, there can be an increased risk of striking and injuring a pedestrian.

 

Chronology of Principal Events:

April, 2023 – December, 2023
In April 2023, Toyota received a field technical report from the Japan market on another model equipped with a Panoramic View Monitor (PVM) indicating that the rearview camera image did not display when the vehicle was shifted into reverse. The rearview camera was recovered and investigated by the supplier, who also performed various tests. It was confirmed that the camera did not display the image and failed an air leak test. After disassembling the camera, the supplier found water inside the camera, insufficient laser welding of the camera case, and corrosion on the circuit board. Toyota hypothesized that water had entered through the insufficiently welded area, which may have caused a short circuit on the circuit board, leading to an inability to display the rearview image. Toyota started investigating the factors that may have led to this condition.
Toyota requested the supplier to investigate the production process history to confirm whether any abnormality was present during the manufacturing of the rearview camera. From this history, the supplier found that a laser reflective sheet was covering a laser hole in one of the laser welding machines during a certain production period. To further evaluate potential effects, the supplier produced parts for testing that contained this replicated welding condition and confirmed that this condition led to the insufficient welding. However, after further testing, the camera casing with insufficient welding passed an air leak test and did not allow water entry inside the camera.

Considering that vehicle usage could, in theory, affect an insufficiently welded camera case, an evaluation of the potential effects of vehicle vibration began. This first required measuring vibration for various models during vehicle operation and then establishing test conditions for controlled bench testing.

January, 2024 – June, 2024
In January 2024, the supplier began vibration bench testing over several months based on the vehicle operation vibration data collected, above. It was found that vehicle vibration could cause a separation within the insufficiently welded area, resulting in a poor seal of the camera casing. In April 2024, Toyota began water leak testing on cameras that had a separated casing from the aforementioned vibration testing and confirmed that water could enter the camera through the insufficiently welded area.

Based on the results of the above testing, Toyota identified that external stresses such as vehicle vibration may separate an insufficiently welded area of the camera casing, which may allow water to enter inside the camera. If this occurs, the circuit inside the camera can short, leading to an inability to display certain images of areas around the vehicle.
During this investigation, Toyota monitored the field data in the U.S. for this issue. In June 2024, Toyota reviewed the latest field reports, dealer field reports, customer complaints, VOQs, legal claims and warranty claims in the U.S. for all vehicle models equipped with this camera in different vehicle locations and continued to observe that Crown vehicles had a trend of allegations of blurry, fuzzy, or foggy images for the rearview camera.

Considering the above testing and reviewed field data, Toyota determined that the rearview camera image can become inoperable in these Crown vehicles. If the rearview image becomes inoperative and the driver moves the vehicle in reverse without checking the vehicle’s surroundings, there can be an increased risk of striking and injuring a pedestrian.

June 7, 2024
Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign to address the potential for a water leak to lead to non-operation of the rearview camera image in these Toyota Crown vehicles.
As of June 6, 2024, based on a diligent review of records, Toyota’s best engineering judgment is that there are 3 Toyota Field Technical Reports and 166 warranty claims that have been received from U.S. sources in the involved Crown vehicles that relate or may relate to this condition and which were considered in the decision to submit this report.

 

Description of Corrective Repair Action:

All known owners of the subject vehicles will be notified to return their vehicles to a Toyota dealer. For all involved vehicles, dealers will inspect the rearview camera serial number to determine if it is involved. Where an involved camera is identified, dealers will replace the camera with a new one at no cost.

While the non-operation of the frontview camera does not present an unreasonable risk to safety, Toyota will also inspect the frontview camera serial number. Where an involved camera is identified, dealers will replace the camera with a new one at no cost for additional customer satisfaction.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
TOYOTA CROWN 2023

 


3 Associated Documents

Miscellaneous Document June 14, 2024 – Part 573 Defect Information Report

RMISC-24V442-5962.pdf 130.307KB

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Recall 573 Report

RCLRPT-24V442-3110.PDF 214.59KB

 


Recall Acknowledgement

RCAK-24V442-9224.pdf 701.628KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V442&docType=RCL

 


 

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Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API

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