NHTSA Campaign Number: 17V718
Manufacturer Toyota Motor Engineering & Manufacturing
Components HYBRID PROPULSION SYSTEM
Potential Number of Units Affected 39,915
Electric Vehicle Fuse May Fracture Limiting Power
The failed fuse may cause the hybrid system to shut down resulting in the loss of power. Loss of power while driving at higher speeds can increase the risk of a crash.
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012-2015 Prius Plug-in Hybrid vehicles. The hybrid battery contains an Electric Vehicle (EV) fuse that may fracture after repeated high-load driving conditions such as climbing long hills.
Remedy
Toyota will notify owners, and dealers will replace the EV fuse, free of charge. The recall is expected to begin January 8, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s number for this recall is H0R.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: January 4, 2018
| To: | All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers |
| Subject: | Safety Recall H0R – Remedy Notice Certain 2012-2015 Model Year Prius PHV Electric Vehicle Fuse Fracture |
On November 15th 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on Certain 2012-2015 Model Year Prius PHV vehicles.
Condition
The hybrid system on the involved vehicles contain an Electric Vehicle (EV) Fuse which may malfunction if the vehicle is repeatedly operated by the electric motor under high-load driving conditions, such as during a long hill climb. If the fuse malfunctions, warning lights and warning messages will illuminate. In some cases, the vehicle can be driven, but with reduced power. In other cases, the hybrid system could shut down, resulting in the loss of motive power. Power steering and braking will not be affected. Loss of motive power while driving at higher speeds can increase the risk of a crash.
Remedy
For all involved vehicles, Toyota dealers will replace the fuse with an improved one at no cost to customers.
Covered Vehicles
There are approximately 39,900 vehicles covered by this Safety Recall. There is 1 vehicle in Puerto Rico involved in this Safety Recall.
| Model Name | Model Year | Production Period |
|---|---|---|
| Prius | 2012-2015 | Late July 2011 – Early January 2015 |
Owner Letter Mailing Date
Toyota will begin to notify owners in early January. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Pre-Owned Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form H0R” and include the VIN.
NOTE: Dealers can identify if any of their used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/).
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Vehicles Emission Recall Proof of Correction Form (California only)
As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007).
Please complete the form and provide it to the owner. The first noncompleted VINs will be submitted to the California state DMV by January 31, 2018. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Expert Technician (Hybrid)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process – Non SET and GST Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
| Part Number | Description | Production Range | Quantity |
|---|---|---|---|
| 04007-1R147 | M5 EV Fuse Kit | July 20, 2011 – December 19, 2012 | 1 |
| 04007-1S147 | M6 EV Fuse Kit | December 20, 2012 – January 8, 2015 | 1 |
NOTE: In some cases, to determine which Kit to use per vehicle, Production Range may not be accurate. Refer to the TI for additional details to confirm proper Fuse Kit selection.
Warranty Reimbursement Procedure
| Opcode | Description | Flat Rate Hours |
|---|---|---|
| GGG85A | Replace the EV Fuse | 1.2 Hrs/Veh |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- Towing can be claimed under Op. Code GGG85A for a maximum of $250 as sublet type “TW” in the event the customer requested vehicle pickup.
- The rental car cost will be reimbursed for the rental period of maximum 15 days and the rental rate of maximum cost US$35.00 per day under the sublet cost column for the Op. Code GGG85A according to necessity.
NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder
 |
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Safety Recall H0R – Remedy Notice
Certain 2012-2015 Model Year Prius PHV
Electric Vehicle Fuse Fracture
Frequently Asked Questions
Original Publication Date: January 4, 2018
| Q1: | What is the condition? | ||||||
| A1: | The hybrid system on the involved vehicles contains an Electric Vehicle (EV) fuse which may malfunction if the vehicle is repeatedly operated by the electric motor under high-load driving conditions, such as during a long hill climb. If the fuse malfunctions, warning lights and warning messages will illuminate. In some cases, the vehicle can be driven, but with reduced power. In other cases, the hybrid system could shut down resulting in the loss of motive power. Power steering and braking will not be affected. Loss of motive power while driving at higher speeds can increase the risk of a crash.
Q1a: What are the symptoms or warnings of this condition? A1a: If the condition occurs, warning lights, including the Master Warning light, will illuminate and warning messages will be displayed.
| ||||||
| Q1b: Can the vehicle be driven if this condition occurs?
A1b: If the condition occurs when the vehicle is operated by the engine, the vehicle can still be driven but with reduced power. Also, in this situation, the vehicle cannot be restarted once it is switched off. If this condition occurs when the vehicle is being driven by the electric motor, the hybrid system could shut down, resulting in the loss of motive power. Q1c: Would the power steering and brakes become inoperative if this condition occurs? A1c: No. The power steering and the brakes will function normally. | |||||||
| Q2: | What is Toyota going to do? | ||||||
| A2: | Toyota will send an owner notification by first class mail starting in early January, 2018, advising owners to make an appointment with their authorized Toyota dealer to have the EV Fuse replaced at NO CHARGE.
NOTE (Customers who live in the state of California) The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this NO CHARGE Safety Recall the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. | ||||||
| Q3: | Which and how many vehicles are covered by Safety Recall? | ||||||
| A3: | There are approximately 39,900 vehicles covered by this Safety Recall. | ||||||
Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall. | |||||||
| Q4: | How long will the repair take? | ||||||
| A4: | The repair takes approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. | ||||||
| Q5: | What if I previously paid for repairs related to this Safety Recall? | ||||||
| A5: | Reimbursement consideration instructions will be provided in the owner letter. | ||||||
| Q6: | What if I have additional questions or concerns? | ||||||
| A6: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. |
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL H0R
ELECTRIC VEHICLE FUSE FRACTURE
CERTAIN 2012-2015 PRIUS PHV
Owner Notification Letter
Safety Recall H0R – Remedy Notice
January 4, 2018
Safety Recall H0R (Interim H1R) – Interim Notice
November 14, 2017
Defect Information Report
November 15, 2017
Recall Acknowledgement
November 28, 2017
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This product presentation was made with AAWP plugin.