RECALL 19TA21 – Combination Meter Main Display May Become Inoperative – 2019 Toyota Prius

December 11, 2019 NHTSA CAMPAIGN NUMBER: 19V876000

Speed and Fuel Display May Go Blank/FMVSS 101

A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

 

NHTSA Campaign Number: 19V876

Manufacturer Toyota Motor Engineering & Manufacturing

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 3,751

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Controls and Displays.”

 

Remedy

Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s numbers for this recall are 19TA21 and 19TB21.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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Original Publication Date: January 23, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Remedy Notice)

Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative
NHTSA Recall No. 19V-876

 

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
Prius 2019	Early July 2019 – Late July 2019	3,800	605

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.

 

On December 11, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year Prius vehicles.

 

Condition

There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

 

Remedy

Any authorized Toyota dealer will inspect a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.

 

Covered Vehicles

There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall. Also note that no vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will begin to notify owners by early February 2020. A sample of the owner notification letter has been included for your reference.

 

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS.

 

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 605 vehicles in new dealer inventory as of December 10, 2019.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60-day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The

Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

 

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

 

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 19TA21” and include the VIN.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

 

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

 

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process –

Normal odometer ordering procedure applies for this Safety Recall.  Please refer to PANT Bulletin 2016-005 Rev. 4 for Digital Odometer Replacement Program Information and Order Form.  Note: Yazaki no longer accepts these forms via fax.

 

Most dealer orders received before 12pm noon Eastern Standard Time, Monday through Friday, will be processed and shipped the same business day via Federal Express. In most cases, dealers in the United States mainland should receive their orders within the next two business days. Estimated order shipping date and shipment tracking information will be included on the order confirmation.

 

Part Number	Drivetrain	Description	Quantity
04009-85347-RP	2WD	PLATE KIT, COMBINATION METER CIRCUIT, NO.1	1*
04009-85447-RP	4WD	PLATE KIT, COMBINATION METER CIRCUIT, NO.1	1*

 

* Only necessary when inspection website results in replacement.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota.  All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:

• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician

 

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair.  Carefully review   your resources, the technician skill level, and ability before assigning technicians to this repair.  It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Campaign Special Service Tools

Your dealership was sent a package containing special service tools for Safety Recall D0F which will also be used for this campaign.

 

Name	Sample Image	Qty.
2D Barcode Scanner Model: QD2430 (Barcode and QR Code)		1

 

Remedy Procedures

Refer to TIS for Technical Instructions on inspection and repair process. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Remedy Inspection Website

The Technical Instructions will direct you to a website as part of the inspection procedure. For your reference, the website and default password are listed below:

https://recall-19ta21.imagespm.info/

Default Password: XXXXX

 

Each dealer only has a single account; please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website.

 

Note:

If the combination meter circuit board requires replacement, the new part is ordered preprogrammed to the vehicle’s current odometer mileage. As a result, the vehicle must be kept at the dealership during this time.

To ensure an accurate odometer reading, please provide a loaner vehicle to the customer while the new preprogrammed combination meter circuit board is being ordered and replaced.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

 

To help minimize dealer storage challenges, Toyota recommends that dealers:

• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

 

Refer to Warranty Policies 9.3 and 9.6 for additional details.

 

 

Warranty Reimbursement Procedures

Loaner Vehicle or Alternative Transportation Reimbursement Procedure

For customers who requested a loaner vehicle or alternative transportation during interim phase, a loaner vehicle or alternative transportation can be claimed up to $35.00 per day.

 

Op Code	Description
TA2130	Vehicle Rental 1-30 Days
TA2131	Vehicle Rental 31-45 Days

 

NOTE:

• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
• Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).

           

Warranty Reimbursement Procedure

Op Code	Description	Flat Rate Hours
TA2101	Inspect Combination Meter Assembly, no replacement necessary	0.9
TA2102	Inspect Combination Meter Assembly and Lot Number of Meter Circuit Plate, no replacement necessary	1.0
TA2103	Inspect Combination Meter Assembly, Lot Number of Meter Circuit Plate and Replace Meter Circuit Plate	1.1

 

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 7 days and maximum of $35/day as a sublet type “RT” under Op Code TA2103.
  • For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
  • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
• Towing can be claimed under any Op Code as sublet type “TW” in the event the customer requests vehicle pickup.
  • Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

 

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SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Remedy Notice)

Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative
NHTSARecall No. 19V-876

 

Frequently Asked Questions
Original Publication Date: January 23, 2020

 

Q1:	What is the condition?
A1:	There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
Q2:	Are there any warnings prior to the occurrence of this condition?
A2:	The main display may disappear, become distorted, or lines may appear in the display.
Q3:	What is Toyota going to do?
A3:	Starting early February 2020, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to check a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.
Q4:	Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A4:	There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Prius 2019 Early July 2019 – Late July 2019   Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q5:	How long will the repair take?
A5:	The inspection takes approximately one hour.  If the combination meter circuit board is found to be affected, the inspection and replacement will take approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Additionally, the replacement of the combination meter circuit board requires the new part to be ordered preprogrammed to the vehicle’s current odometer mileage. As a result, the vehicle must be kept at the dealership during this time. If replacement is necessary, a loaner vehicle will be made available to you while the combination meter circuit board is being replaced.
Q6:	How does Toyota obtain my mailing information?
A6:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7:	What if I have additional questions or concerns?
A7:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

This notice applies to your vehicle:

VIN ABCDEFGH987654321

 

IMPORTANT SAFETY RECALL (Remedy Notice)

Certain 2019 Model Year Prius Vehicles
Combination Meter Main Display May Become Inoperative
NHTSA Recall No. 19V-876

 

Dear <FirstName/LastName>:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2019 model year Prius vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 101, Controls and Displays.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the condition?

There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

 

What Should You Do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

Your local Toyota dealer will be more than happy to answer any of your questions.

To find a dealer near you, visit www.toyota.com/dealers.

For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.

If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.

 

What will Toyota do?

Any authorized Toyota dealer will check a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to you.

 

This is an important Safety Recall.

The inspection will take approximately one hour. If the combination meter circuit board is found to be affected, the inspection and replacement will take approximately one and a half hours. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

Note:

The replacement of the combination meter circuit board requires the new part to be ordered preprogrammed to the vehicle’s current odometer mileage. As a result, the vehicle must be kept at the dealership during this time. If replacement of the combination meter circuit board is necessary, a loaner vehicle will be made available to you while the new preprogrammed combination meter circuit board is being ordered and replaced.

If the main display disappears, becomes distorted, or lines appear in the display, your vehicle may be experiencing symptoms related to this Safety Recall. Please schedule an appointment with any authorized Toyota dealer immediately.

If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup.

 

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator, please forward this letter to them.

If you would like to update your vehicle ownership or contact information, you may do so by registering at www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

 

19TA21

 

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RETIRO DE SEGURIDAD URGENTE

Este es un Retiro de Seguridad importante.

El remedio se realizará SIN CARGO para usted.

Este aviso aplica a su vehículo:

VIN ABCDEFGH987654321

 

RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)

Ciertos vehículos modelo Prius de año 2019
La pantalla principal del medidor de combinación puede quedar inoperante
Retiro de seguridad de NHTSA No. 19V-876

 

Estimado (nombre/apellido del cliente):

Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que ciertos vehículos modelo Prius de año 2019 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 101, “Controls and Displays” (Controles y Pantallas).

Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.

 

¿Cuál es la condición?

Existe la posibilidad de que se produzca un cortocircuito eléctrico en el medidor de combinación, ocasionando que el velocímetro, el odómetro y el medidor de combustible se vuelvan inoperantes. Si el velocímetro y el medidor de combustible no funcionan, no mostrará información importante como la velocidad del vehículo o el nivel de combustible. Conducir con una pantalla inoperativa puede aumentar el riesgo de una colisión.

 

¿Qué Debe Hacer?

Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.

Su concesionario Toyota local responderá con gusto todas sus preguntas.

Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.

Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.

Si requiere más asistencia, puede comunicarse con el Centro de Experiencias del Cliente Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro.

 

¿Qué hará Toyota?

Cualquier concesionario Toyota revisará un componente dentro del medidor de combinación y, si es necesario, reemplazará la tarjeta del circuito del medidor de combinación con una nueva SIN COSTO para usted.

 

Este es un Retiro de Seguridad importante.

La inspección tomará aproximadamente una hora. Si la tarjeta del circuito del medidor de combinación está afectada, la inspección y el reemplazo tardarán aproximadamente una hora y media. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo.

Nota:

El reemplazo de la tarjeta del circuito del medidor de combinación requiere que la nueva pieza sea ordenada de forma preprogramada con las millas del odómetro actual del vehículo. Por esta razón, el vehículo debe mantenerse en el concesionario durante este tiempo. Si es necesario que se reemplace la tarjeta del circuito del medidor de combinación, estará disponible un vehículo en préstamo mientras se ordena y se reemplaza la nueva tarjeta preprogramada del circuito del medidor de combinación.

Si la pantalla principal desaparece, se distorsiona o aparecen líneas en la pantalla, su vehículo puede tener los síntomas relacionados con este Retiro de Seguridad. Por favor coordine una cita inmediatamente con cualquier concesionario Toyota autorizado.

Si el vehículo tiene esta condición descrita anteriormente y usted no puede conducir el vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo.

 

¿Qué pasa si usted no es el propietario o el operador de este vehículo?

Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.

Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.

Si quisiera actualizar la información de propiedad o de contacto de su vehículo, lo puede hacer registrándose en www.toyota.com/owners. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.

Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.

Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.

Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado.

Muchas gracias por conducir un Toyota.

Atentamente,

Toyota Motor Sales, USA

 

English version on front side
Versión en inglés en el frente

 

19TA21

 

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Original Publication Date: December 10, 2019

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Interim Notice 19TB21)

 

Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative

 

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
Prius 2019	Early July 2019 – Late July 2019	3,800	605

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.

 

On December 11, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year Prius vehicles.

 

Condition

There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, the vehicle may not meet certain federal safety regulations and could increase the risk of safety hazards by diverting the driver’s attention from the driving task.

 

Remedy

Toyota is currently preparing the remedy. When ready, the remedy will include checking a component within the combination meter and if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.

 

Covered Vehicles

There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall. Also note that no vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by early February 2020.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 605 vehicles in new dealer inventory as of December 10, 2019.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The

Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 19TA21” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.

Please do not provide this number to customers. Please provide this contact only to media.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.

 

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

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SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Interim Notice 19TB21)

 

Certain 2019 Model Year Prius
Combination Meter Main Display May Become Inoperative

Frequently Asked Questions
Original Publication Date: December 10, 2019

 

Q1:	What is the condition?
A1:	There is a possibility that an electrical short circuit in the subject vehicles’ combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, the vehicle may not meet certain federal safety regulations and could increase the risk of safety hazards by diverting the driver’s attention from the driving task.
Q2:	Are there any warnings prior to the occurrence of this condition?
A2:	The main display may disappear, become distorted or lines may appear in the display.
Q3:	What is Toyota going to do?
A3:	Toyota is currently preparing the remedy. When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to check a component within the combination meter and if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.
Q4:	Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A4:	There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Prius 2019 Early July 2019 – Late July 2019   Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q5:	What if I have additional questions or concerns?
A5:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 
 

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December 11, 2019

 

NONCOMPLIANCE INFORMATION REPORT

 

1. Vehicle Manufacturer Name:

Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan

 

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of the Combination Meter Circuit Board

Yazaki Corporation
1-4-28 Mita, Minato-ku,
Tokyo, 108-8333, Japan

 

2. Identification of Involved Vehicles:

Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.

Make/Car Line	Model Year	Manufacturer	Production Period
Toyota / Prius	2019	TMC	July 9, 2019 through July 31, 2019
Applicability	Part Number	Part Name	Component Description
Toyota / Prius	83861-47U70 83861-47V60	Plate, Combination Meter Circuit, No.1	Combination Meter Circuit Board

 

Note:

(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2) Only vehicles in the above production range which had a combination meter circuit board that was inappropriately manufactured during the specific manufacturing process could be affected.

 

3. Total Number of Vehicles Involved:

Total: 3,751

 

4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

Unknown.  Toyota is unable to provide an estimate of the percentage of the vehicles to actually contain the noncompliance.  Whether the noncompliance is present on each potentially affected vehicle depends on the variation of each individual part.

 

5. Description of Noncompliance:

The subject vehicles are equipped with a combination meter containing a main display which indicates vehicle speed and fuel level with their identification symbols.  There is a possibility that a short between metal wiring could occur due to a cracked insulation layer of the flash ROM chip where main display image data, including the vehicle speed and fuel level, is stored.  If this were to occur, the indicators of speed and fuel level with their identification symbols might disappear from the main display while driving the vehicle due to abnormal data output from the flash ROM chip.  This condition may cause the subject vehicles to not meet the requirements of FMVSS No. 101, paragraph S5.3.1(b), which could increase the risk of safety hazards caused by the diversion of the driver’s attention from the driving task.

 

6. Test Results and Other Information:

In September 2019, Toyota identified a vehicle during processing at a Toyota port facility with the main display on the combination meter inoperative.  Toyota began an investigation of this phenomenon.  Parts were recovered and investigated from vehicles that exhibited the condition; supplier processes were also reviewed.  As the results of these investigations indicated this phenomenon could occur prior to first sale, on December 5, 2019, Toyota decided that the subject vehicles may not meet the requirement of FMVSS No. 101, paragraph S5.3.1(b).

 

7. Description of Corrective Repair Action:

All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer.  For all involved vehicles, the dealer will check the production lot number on the flash ROM installed to the vehicles, and, if found to be potentially affected, will replace the combination meter circuit board including the flash ROM with a new one at no cost.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

8. Recall Schedule:

Notifications to owners of the affected vehicles will occur by early February, 2020.  A copy of the draft owner notification letter(s) will be submitted as soon as available.

 

9. Distributor/Dealer Notification Schedule:

Notification to distributors/dealers were sent on December 10, 2019.  Copies of the dealer communications will be submitted as they are issued.

 

10. Manufacturer’s Campaign Number:

Toyota’s Campaign Number: [Interim / Remedy] 19TA21 / 19TB21

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
TOYOTA	PRIUS	2019

 

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10 Associated Documents

Manufacturer Notices(to Dealers,etc)- Remedy Dealer Package

RCMN-19V876-3841.pdf 863.589KB

 

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Remedy Instructions and TSB

RCRIT-19V876-5972.pdf 2232.417KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V876-1922.pdf 355.621KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V876-1390.PDF 211.162KB

 

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NONCOMPLIANCE INFORMATION REPORT

RMISC-19V876-5651.pdf 24.708KB

 

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Non-Compliance Notice 573 Report

RCLRPT-19V876-6197.PDF 214.284KB

 

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Recall Acknowledgement

RCAK-19V876-2015.pdf 245.058KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY (NONCOMPLIANCE) RECALL 19TA21 (Interim Notice 19TB21)

RCMN-19V876-2456.pdf 145.976KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V876-2918.PDF 211.266KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-19V876-6504.PDF 211.353KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V876&docType=RCL

 

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Reprogramming

J2534 Reprogramming

Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite

Toyota, Scion, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a Toyota validated J2534 interface. Vehicle recalibration requires the use of the following:

• Toyota validated J2534 interface

• TIS Professional Level Subscription

• Toyota Calibration Update Wizard software (installed along with Techstream Software)

• Personal Computer running Microsoft Windows XP/2000 or later operating system

Toyota strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.

Toyota works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on Toyota, Scion, and Lexus vehicles.

It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by Toyota. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of Toyota's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. Toyota makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.

 

J2534 Approved Device Application Chart

Device Name	Supplier	Version			CUW Version	Supported OS
		Firmware*	DLL*	API*
Flasher LT-Import	Bosch Diagnostics	01.02.07	01.02.07	04.04	8.8	B, C, D, E
Flasher PRO	Bosch Diagnostics	01.09.18	01.09.18	04.04	8.8	B, C, D, E
Mastertech VCI	Bosch Diagnostics	13.0.75.27	2.0.75.27	04.04	Testing in Progress	B, C, D, E
VSI-2534	Dearborn Group	1.112	2.05.22	04.04	8.10	C, D
CarDAQ Plus	Drew Technologies	01.09.18	01.09.18	04.04	8.8	B, C, D, E
Mongoose MFC	Drew Technologies	01.02.07	01.02.07	04.04	8.8	B, C, D, E
Mongoose PRO	Drew Technologies	1.1.12.0	1.1.12.0	04.04	8.16	A, B, C, D
Pass Thru Pro II	Snap-On	01.09.18	01.09.18	04.04	8.8	B, C, D, E

*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.

 

Supported Operating Systems

A	Windows 8 (32-bit; 64-bit)
B	Windows 7 (32-bit; 64-bit)
C	Windows VISTA Home Basic, Home Premium, Business, Ultimate
D	Windows XP Pro SP1 or later
E	Windows 2000 SP2 or later

For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.

 

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Obtaining Calibration Files

The Flash Reprogramming Calibration CD is no longer available.

ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.

Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.

 

https://techinfo.toyota.com

 

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Last update on 2026-05-24 / Affiliate links / Images from Amazon Product Advertising API

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