SAFETY RECALL 20TA02 - Vehicle May Stall During Driving At Higher Speed

January 13, 2020 NHTSA CAMPAIGN NUMBER: 20V012000

If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

NHTSA Campaign Number: 20V012

Manufacturer Toyota Motor Engineering & Manufacturing

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 695,541

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350, and 2019 Toyota Avalon and Corolla, and Lexus NX 300, ES 350, and GS 200T vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Remedy

Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota’s numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

◄ IMPORTANT UPDATE ►

The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
December 18, 2020	Toyota has added approximately 8,000 vehicles to this Recall.
December 11, 2020	Estimated Remedy Availability Timing has been updated for the vehicles added on October 28, 2020 The NHTSA recall no. applicable to the vehicles added on October 28, 2020 has been added The Owner Letter Mailing Date section of the Dealer Letter has been updated
October 28, 2020	Toyota has added approximately 1,327,800 vehicles to this Recall
October 22, 2020	The remedy for Phase 5 vehicles is now available
September 30, 2020	The remedy for Phase 4 vehicles is now available
September 3, 2020	The claim filing instructions for Highlander have been updated
July 29, 2020	The remedy for Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility company is now available Additional interim rental opcodes have been added to the Dealer Letter The claim filing instructions for Highlander have been clarified
July 1, 2020	The remedy for Phase 3 vehicles is now available
June 25, 2020	The remedy for Phase 2 vehicles is now available

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

Original Publication Date: June 18, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20TA02 (Interim Notice 20TB02) – Remedy Notice

Multiple Models and Model Years
Vehicle May Stall During Driving at Higher Speed
NHTSA Recall No. 20V-012 & 20V-682

Model / Years	Production Period	Approximate Total Vehicles	*Approximate Stop Sale Dealer Inventory
2014 – 2015 4Runner	Early September 2013 – Mid-February 2015	112,500	0
2018 – 2019 4Runner	Late May 2018 – Early April 2019	121,400	5
2018 – 2020 Avalon	Early April 2018 – Early October 2019	33,700	100
2018 – 2020 Camry	Mid-November 2017 – Mid-February 2019	590,800	90
2018 – 2020 Corolla	Mid-October 2017 – Early July 2019	371,300	5
2019 Corolla Hatchback	Mid-June 2018 – Early November 2018	10,300	5
2017 – 2019 Highlander	Mid-July 2017 – Early December 2019	519,500	40
2014 – 2015 Land Cruiser	Early September 2013 – Mid-March 2015	4,500	0
2018 – 2019 Land Cruiser	Mid-July 2018 – Early April 2019	2,800	5
2019 – 2020 RAV4	Early October 2018 – Early October 2019	187,500	45
2018 – 2020 Sequoia	Early April 2018 – Late July 2019	14,800	2
2017 – 2020 Sienna	Early September 2017 – Early September 2019	166,300	55
2017 – 2020 Tacoma	Early September 2017 – Mid-September 2019	502,450	5
2018 – 2020 Tundra	Early April 2018 – Mid-July 2019	113,450	1
2014 FJ Cruiser	Early September 2013 – Early August 2014	17,200	0

*This count represents the approximate stop sale dealer inventory count for vehicles added on October 28, 2020, based Toyota’s records. For vehicles added on December 18, 2020, Toyota did not find any additional new vehicle inventory in its records. Actual vehicles in your dealership subject to the stop sale may vary and each dealer should confirm its inventory status. It is possible vehicles previously included in this recall in January and March remain in dealer inventory. The remedy is available for vehicles included in January and March and the remedy must be performed before sale of those vehicles. Dealers can identify if any of their new vehicle inventory have this Safety Recall open in the Vehicle Inventory Summary available in Dealer Daily.

On December 18, 2020, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) informs NHTSA of Toyota’s intent to amend the prior voluntary Safety Recall to add certain:

2019 Sequoia
2019 Tacoma
2019 Tundra

Note:

When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300 vehicles covered.
On March 4, 2020, this Safety Recall was amended to cover a total of approximately 1,433,050 vehicles.
On October 28, 2020, this Safety Recall was amended to cover a total of approximately 2,760,500 vehicles.
On December 18, 2020, this Safety Recall was amended to cover a total of approximately 2,768,500 vehicles.

Condition

The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

Remedy

Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. Toyota is conducting a phased implementation of the remedy. Refer to the tables below to determine the remedy status and dates that Toyota estimates the remedy will become available for each vehicle model.

Important Note: The dates specified in this table are estimates and are subject to change.

Vehicles added on October 28,2020 and December 18, 2020

Phase	Model	Approximate Total Vehicles	Estimated Remedy Availability Timing
6	Corolla	6,600	Late January 2021
	RAV4 (Japan Prod)	2,000
	Camry (Japan Prod)	1,100
	Corolla Hatchback	10,300
	Sienna (AWD)	12,500
7	Land Cruiser	4,000	Late February 2021
	Avalon	13,000
	Camry (NA Prod)	570,400
	2018 – 2020 Sienna (FWD)	38,900
8	Tacoma (4cyl)	16,750	Early March 2021
9	Sequoia	3,700	Mid-March 2021
	Tundra	41,600
	2017 Tacoma (V6)	31,800
10	4Runner	121,400	Late March 2021
	2018 – 2020 Tacoma (V6)	130,100
	Rav4 (NA Prod)	185,480
TBD	Highlander	143,800	Toyota is still investigating the estimated remedy timing and will update this document once the remedy timing has been determined.
TBD	2017 Sienna (FWD)	11,400

*Dealers may check TIS/Service Lane to confirm if a specific vehicle is included in the population of vehicles that Toyota added to this Recall on October 28, 2020 or December 18, 2020. See below.

Vehicles involved as of March 4, 2020

Phase	Model	Approximate Total Vehicles	Estimated Remedy Availability Timing
1	FJ Cruiser	17,200	Remedy Available Now
	2014 MY 4Runner	65,000
	Sequoia	11,100
	Tundra	71,800
	2019 MY Avalon	19,900
	Camry	19,300
2	Corolla	364,700
2	Highlander	375,850
3	2018 MY Avalon	800
	Sienna	111,500
	2015 MY 4Runner	47,500
4	Tacoma	323,900
5	Land Cruiser	4,500

*Sienna Mobility Vehicles: Refer to the polices on the next page related to Sienna vehicles that have been converted for wheelchair accessibility.

Sienna Mobility Vehicles, Toyota-Authorized Conversion

Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company are eligible to have the remedy performed, once available. Refer to the Technical Instructions on TIS for the remedy procedure instructions.

Dealers should confirm in TIS / Service Lane if a mobility vehicle has been converted by an authorized company as shown below:
In rare cases, Sienna vehicles converted by an authorized company may not appear in Toyota’s records and; therefore, may not appear on TIS / Service lane as shown above. These vehicles should still have the remedy performed per the Technical Instructions.
Below is the list of companies that are authorized by Toyota to convert Sienna vehicles for wheelchair accessibility.
- The Braun Corporation (BruanAbility)
- Vantage Mobility International (VMI)

Sienna Mobility Vehicles, Non-Toyota-Authorized Conversion

Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance.

Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 – 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications.

Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.

If the dealer decides it cannot complete the repair on a non-authorized conversion due the modifications in that case, the dealer may advise the customer that they have the option of contacting the conversion company for direction. Although the conversion company may or may not be able to provide a solution for the customer, the conversion company may, in the alternative, remove the fuel tank and fuel suction tube assembly, at the customer or conversion company’s expense. In this case, the Toyota dealer could then be able to install the remedy low-pressure fuel pump into the fuel suction tube assembly free-of-charge. The re-installation of the fuel suction tube assembly and fuel tank into the vehicle would need to be performed at the customer or conversion company’s expense by the conversion company in this case.

Campaign Phase Interpretation

Check each VIN in TIS for specific vehicle status. This Safety Recall has expanded and is being administered in phases due to parts availability. Please confirm each VIN using TIS to determine if the vehicle is in the remedy phase or the interim (remedy not available) phase. Only perform the repair if it is available for the specific VIN. Dealers are NOT to perform repairs on vehicles that are in the interim phase.

REMEDY PHASE – ELIGIBLE FOR REPAIR

STATUS IDENTIFICATION

A: Campaign Description: 20TA02 Remedy

B: Completion Status: Not Completed

This vehicle is eligible to have the remedy performed.

INTERIM PHASE – FUTURE REPAIR

STATUS IDENTIFICATION

A: Campaign Description: 20TB02 Interim

B: Completion Status: Not Completed

This vehicle is in the interim phase; the remedy CANNOT be performed at this time.

Covered Vehicles

There are now approximately 2,768,500 vehicles covered by this Safety Recall. Approximately 20,750 vehicles involved in this Safety Recall were distributed to Puerto Rico. Refer to the covered vehicles summary attached near the bottom of this document for additional details on the covered vehicles.

Certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser Vehicles are Included in this Recall

Out of an abundance of caution, Toyota originally included certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser vehicles in the recall population when this recall was first initiated on January 13, 2020. On March 4, 2020, Toyota amended the recall population based on its understanding of the factors necessary to cause the recall condition. Based on information available at that time, the models in the table below were removed from the recall.

Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020 and the vehicles in the table below (previously removed in March) are included.

Model / Years	Production Period	Approximate Total Vehicles Removed
2018 – 2019 4Runner	Early August 2018 – Late January 2019	72,700
2018 – 2019 Land Cruiser	Early August 2018 – Late January 2019	1,900

Owners may have received an interim letter in late February 2020; however, Toyota sent a subsequent letter to owners of these vehicles between late April 2020 and early May 2020 explaining that they were not involved in this recall based on the information available at that time. Toyota is re-notifying the owners of these vehicles to advise them that they are now involved in this recall and explain this situation.

Toyota has updated this document with a sample of the letter, and the mailing period.

Owner Letter Mailing Date

Refer to the table below for the owner letter mailing period.

Letter Type	Applicable Vehicles	Letter Mailing Period	Attached Sample
Interim	Vehicles added on January 13, 2020	Mid-February 2020 – Mid-March 2020	Sample A
	Vehicles added on March 4, 2020	Early April 2020 – Early May 2020	Sample B
	Vehicles removed on March 4, 2020	Late April 2020 – Early May 2020	Sample C
Remedy	Vehicles added on January 13, 2020 and March 4, 2020, except Sienna	Toyota will begin notifying owners about the remedy approximately one week after the remedy becomes available for their vehicle.	Sample D
Remedy	Sienna vehicles added on January 13, 2020 and March 4, 2020		Sample E
Interim	Vehicles added on October 28, 2020	Late November 2020 – Late December 2020	Sample F
Interim	Vehicles removed on March 4, 2020 and added on October 28, 2020	Late November 2020 – Late December 2020	Sample G
Interim	Vehicles added on December 18, 2020	Toyota will update this document once letter mailing period has been determined	TBD

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility and remedy availability by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 530 vehicles in new dealer inventory as of October 27, 2020.
This count represents the approximate stop sale dealer inventory count for vehicles added on October 28, 2020, based Toyota’s records. For vehicles added on December 18, 2020, Toyota did not find any additional new vehicle inventory in its records. Actual vehicles in your dealership subject to the stop sale may vary and each dealer should confirm its inventory status. It is possible vehicles previously included in this recall in January and March remain in dealer inventory. The remedy is available for vehicles included in January and March and the remedy must be performed before sale of those vehicles. Dealers can identify if any of their new vehicle inventory have this Safety Recall open in the Vehicle Inventory Summary available in Dealer Daily.

NOTE:

New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Pre-Owned Vehicles in Dealer Inventory (For Vehicles with Remedy NOT Available)

For vehicles that the remedy is not yet available for, Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 20TA02/20TB02” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

Pre-Owned Vehicles in Dealer Inventory (For Vehicles with Remedy Available)

For vehicles that have the remedy available, to ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state, “Disclosure Form 20TA02/20TB02” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Optimal Fuel Level

Your dealership and your customers may both benefit from decreased repair times if the customer arrives at the dealership with the optimal level of fuel in their vehicle because it will eliminate the need to drain fuel during the repair process.

Below are the optimal fuel levels recommended by Toyota. While it is not a requirement, Toyota recommends that you share this with customers when scheduling appointments. Toyota has also included this recommendation in the owner letter.

Model	Slightly less than full	3/4 tank or less	Empty
FJ Cruiser	√
4Runner
Camry
Avalon
Highlander
Corolla
Tacoma
Sequoia		√
Tundra		√
Sienna*			√

* The owner letter for Sienna will recommend arriving to the dealership with 1/3 tank or less.

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292 1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

Parts Ordering Process – Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Parts Lookup Website

Use the 20TA02 parts lookup website to view the remedy parts needed for a specific VIN involved in this Safety Recall. This website is for parts lookup only and will not order parts. The website URL, username, and default password are listed below:

https://20ta02.imagespm.info

Username: 5-digit Dealer Code Default Password: XXXXX

Each dealer only has a single account, please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website.

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

Certified Technician any Specialty
Expert Technician any Specialty
Master Technician
Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com . It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

To help minimize dealer storage challenges, Toyota recommends that dealers:

File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

Vehicles Emission Recall Proof of Correction Form (California only)

As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007).

Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by early January 2021. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.

Warranty Reimbursement Procedures

Loaner Vehicle or Alternative Transportation Reimbursement Procedure

Until the remedy is available, if a customer is uncomfortable driving their vehicle, a loaner vehicle or alternative transportation may be provided and claimed up to the maximum rate using the Op Code(s) shown in the tables below. Note: all charges must be filed using the appropriate rental Op Code(s) below.
If alternative transportation is required due to parts back order, a loaner vehicle or alternative transportation may be claimed up to the maximum rate using the Op Code(s) shown in the tables below.

Customer’s involved vehicle is a 4Runner, Camry, FJ Cruiser, Highlander, Land Cruiser, Sequoia, Sienna, Corolla, Avalon, RAV4 and Corolla Hatchback ($35.00/day max rate)

OpCode File under designation 20TB02	Description
TB2RC1	Vehicle Rental 1 – 30 Days
TB2RC2	Vehicle Rental 31 – 60 Days
TB2RC3	Vehicle Rental 61 – 90 Days
TB2RC4	Vehicle Rental 91 – 120 Days
TB2RC5	Vehicle Rental 121 – 150 Days
TB2RC6	Vehicle Rental 151 – 180 Days
TB2RC7	Vehicle Rental 181 – 210 Days
TB2RC8	Vehicle Rental 211 – 240 Days

Customer’s involved vehicle is a Tacoma or Tundra ($60.00/day max rate)

OpCode File under designation 20TB02	Description
TB2RT1	Vehicle Rental 1 – 30 Days
TB2RT2	Vehicle Rental 31 – 60 Days
TB2RT3	Vehicle Rental 61 – 90 Days
TB2RT4	Vehicle Rental 91 – 120 Days
TB2RT5	Vehicle Rental 121 – 150 Days
TB2RT6	Vehicle Rental 151 – 180 Days
TB2RT7	Vehicle Rental 181 – 210 Days
TB2RT8	Vehicle Rental 211 – 240 Days
TB2RT9	Vehicle Rental 241 – 270 Days

NOTE:

Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted.

Offsite Vehicle Storage Handling and Documentation

Until the remedy is available, customers that have been provided with a loaner vehicle may choose to store their involved vehicle at home or another personal storage location. If the customer chooses to do this, the customer must sign the attached Toyota Customer Vehicle Offsite Storage Form.

Customers are only required to sign this form if they wish to store their involved vehicle at home or at another personal storage location. If the customer elects to leave their vehicle at the dealership, your dealership must retain the vehicle as outlined in the applicable warranty guidelines. For vehicles retained at your dealership, reference T-SB-0196-17 for long term vehicle storage guidelines.
Keep a completed copy of the Toyota Customer Vehicle Offsite Storage Form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state, “Customer Vehicle Offsite Storage Form 20TA02” and include the VIN.
The vehicle must be stored using the guidelines identified on the Toyota Customer Vehicle Offsite Storage Form and agreed to by the customer.
When the remedy becomes available for the customer’s vehicle, the customer must return the loaner vehicle to your dealership and have the remedy performed on their vehicle. The rental Op Codes listed above will only remain available for claim filing 30 days after the remedy becomes available for the customer’s vehicle.

Warranty Reimbursement Procedure

Warranty Reimbursement Procedure Continued…

Model		OpCode	Description	Flat Rate Hours
4Runner		TA0201	Replace low-pressure fuel pump	2.5
FJ Cruiser		TA0202		1.9
Avalon		TA0203		1.5
Camry		TA0204		1.4
Sequoia		TA0205		1.5
Tundra		TA0206		1.6
Highlander (Repairs Performed on or before 09/03/2020)*	Vehicle Grades LE-Plus, XLE, SE, Limited, Platinum	TA0207		3.4
Highlander (Repairs Performed on or before 09/03/2020)*	Vehicle Grade LE	TA0208		2.6
Corolla		TA0209		1.5
Sienna (FWD)		TA0210		2.6
Sienna (AWD)		TA0211		2.7
Highlander (Repairs Performed after 09/03/2020)*	Vehicle Grades LE-Plus, XLE, SE, Limited, Platinum	TA0212		2.9
Highlander (Repairs Performed after 09/03/2020)*	Vehicle Grade LE	TA0213		2.1
Tacoma (V6 Engine, 2GR-FKS)		TA0214		1.8
Tacoma (I4 Engine, 2TR-FE)		TA0215		1.7
Land Cruiser		TA0216		2.4

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
The cost of 0.8 liters of LT 75W-85 GL-5 differential oil, or equivalent, may be claimed at a maximum rate of $31.47 per vehicle as sublet type “OF” under OpCode TA0211.
For Corolla vehicles where the fuel suction plate sub-assembly requires replacement due to damage sustained during retainer ring removal, dealers may claim 1pc of the fuel suction plate sub-assembly as a replacement part in the campaign remedy claim (OpCode TA0209).
Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type “TW” in the event the customer’s vehicle has experienced the condition and cannot be driven to the dealership.
- Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.

Warranty Reimbursement Procedure Continued…

* The Technical Instructions for Highlander were updated on September 3, 2020 to eliminate the removal of certain interior trim panels. With the increased efficiency of this updated repair procedure, new OpCodes for Highlander have been issued with a flat rate time reduction of 0.5 hrs. The original Highlander OpCodes (TA0207, TA0208) are only to be used for repairs performed on or before or to September 3, 2020.

Warranty Reimbursement Procedure – Sienna Mobility Vehicle

Model	OpCode	Description	Flat Rate Hours
Sienna (FWD)	TA0210	Replace Low-Pressure Fuel Pump	2.6
Sienna (AWD)	TA0211	Replace Low-Pressure Fuel Pump	2.7

The Sienna remedy OpCodes (TA0210 – FWD or TA0211 – AWD) should be filed when the repair is completed.
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
The cost of 0.8 liters of LT 75W-85 GL-5 differential oil or equivalent may be claimed at a maximum rate of $31.47 per vehicle as sublet type “OF” under OpCode TA0211.
Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type “TW” in the event the customer’s vehicle has experienced the condition and cannot be driven to the dealership.
- Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.

Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

Customer Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation / Phase Decoder

Examples:

19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1^st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2^nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5^th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

SAFETY RECALL 20TA02 (Interim Notice 20TB02) – Remedy Notice

Multiple Models and Model Years
Vehicle May Stall During Driving at Higher Speed
NHTSA Recall No. 20V-012 & 20V-682

Frequently Asked Questions
Original Publication Date: June 18, 2020

◄ IMPORTANT UPDATE ►
DATE	TOPIC
December 18, 2020	Toyota has added approximately 8,000 vehicles to this Recall
December 11, 2020	Estimated Remedy Availability Timing has been updated for the vehicles added on October 28, 2020 The NHTSA recall no. applicable to the vehicles added on October 28, 2020 has been added
October 28, 2020	Toyota has added approximately 1,327,800 vehicles to this Recall.
October 22, 2020	The remedy for Phase 5 vehicles is now available.
September 30, 2020	The remedy for Phase 4 vehicles is now available.
July 29, 2020	The remedy for Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility company is now available.
July 1, 2020	The remedy for Phase 3 vehicles is now available.
June 25, 2020	The remedy for Phase 2 vehicles is now available.

IMPORTANT NOTICE

YOUR VEHICLE IS NOT INVOLVED IN SAFETY RECALL 20TA02 (Interim 20TB02)

[VIN]

Dear Toyota Owner:

You may have recently received a notice from Toyota, or may otherwise be aware, that your [MY/make/model] was part of a safety recall involving vehicles with low-pressure fuel pumps which may stop operating. After further investigation, we wish to inform you that your vehicle is NOT INVOLVED in this recall. We apologize for any concern or confusion this may have caused and hope this notice will reduce inconvenience to you.

Why is my vehicle not involved in this Safety Recall?

Out of an abundance of caution, Toyota included your vehicle in this recall when the recall was initiated in mid January 2020. However, at that time, Toyota had not completed its investigation into the cause of possible fuel pump failure. That investigation now shows that the fuel pump in your vehicle IS NOT affected, and you do not need to bring your vehicle to the dealer for repair. Other owners are also being notified about this. As this recall proceeds, Toyota will only notify owners of those vehicle which are included in the recall.

I previously received a notification letter from Toyota that my vehicle was involved in this Safety Recall. Is my vehicle involved?

Toyota started notifying owners about this Safety Recall in mid-February 2020, before it was determined that your vehicle is NOT involved in this recall. As a result, you may now disregard that previous notice.

How can I determine if my vehicle is involved in a Safety Recall?

You may visit www.toyota.com/recall and input your full 17-digit Vehicle Identification Number (VIN) noted at the top of this letter to review information specific to your vehicle.

You may also visit www.nhtsa.gov/recalls and input your full 17-digit Vehicle Identification Number for this information.

If I have a concern with my vehicle; what should I do?

As always, if you do not believe your vehicle is operating properly, you can visit your local authorized Toyota dealership for warranty or other service. Please be aware that you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed if your vehicle is no longer covered by the applicable Toyota warranty coverage.

What is the Toyota warranty coverage applicable to my vehicle’s fuel pump?

The low-pressure fuel pump in your vehicle is covered by Toyota’s warranty for 5 years or 60,000 miles, or 7 years or 70,000 miles, depending on the state in which your vehicle was purchased/registered/operated (see your Warranty Booklet for details). There are other warranties that cover your vehicle as well.

What if I have other questions?

If you have additional questions or concerns, you can contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience.

Thank you for driving a Toyota.

Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.

Spanish translation on back side
Traducción en español en el lado inverso

AVISO IMPORTANTE

SU VEHÍCULO NO ESTÁ INVOLUCRADO EN ESTE RETIRO DE SEGURIDAD 20TA02 (Notificación temporal 20TB02)

[VIN]

Estimado propietario de un Toyota:

Recientemente usted pudo haber recibido una notificación de Toyota, o de otra manera, pudo tener conocimiento de que su [make/model/MY] era parte de un retiro de seguridad de vehículo involucrando con bombas de combustible de baja presión las cuales pueden dejar de funcionar. Después de una investigación adicional, deseamos informarle que su vehículo NO ESTÁ INVOLUCRADO en este retiro. Le pedimos disculpas por cualquier inquietud o confusión que esto pudiera causarle y esperamos que esta notificación reduzca el inconveniente para usted.

¿Por qué mi vehículo no está involucrado en este Retiro de Seguridad?

Como medida extrema de precaución, Toyota incluyó su vehículo en este retiro cuando el retiro se inició a mediados de enero del 2020. Sin embargo, en ese momento, Toyota no había completado su investigación sobre la causa de un posible fallo en la bomba de combustible. Esa investigación ahora muestra que la bomba de combustible en su vehículo NO ESTÁ afectada y no necesita traer su vehículo al concesionario para reparación. Otros propietarios también han sido notificados sobre esto. En la medida que este retiro procede, Toyota solamente notificará a los propietarios de esos vehículos que están incluidos en este retiro.

Yo previamente recibí una carta de notificación de Toyota que mi vehículo estaba involucrado en este Retiro de Seguridad. ¿Está involucrado mi vehículo?

Toyota comenzó a notificar a los propietarios sobre este Retiro de Seguridad a mediados de febrero del 2020, antes de que se determinó que su vehículo NO estaba involucrado en este retiro. Como resultado, ahora ignore esa notificación previa.

¿Cómo puedo determinar si mi vehículo está involucrado en este Retiro de Seguridad?

Usted puede visitar www.toyota.com/recall e ingresar su número de identificación del vehículo (VIN) completo de 17 dígitos indicado en la parte superior de estar carta para revisar información específica a su vehículo.

Usted también puede visitar www.nhtsa.gov/recalls e ingresar su número de identificación del vehículo (VIN) completo de 17 dígitos para esta información.

Si yo tengo una inquietud con mi vehículo, ¿Qué debo hacer?

Como siempre, si usted cree que su vehículo no está funcionado adecuadamente, usted puede visitar su concesionario Toyota autorizado local para garantía u otro servicio. Por favor tenga en cuenta que usted pudiera ser responsable por las tarifas de diagnóstico inicial y cualquier otra reparación que usted decida realizar si su vehículo ya no está cubierto por la cobertura de garantía Toyota correspondiente.

¿Cuál es la cobertura de garantía Toyota correspondiente a la bomba de combustible de mi vehículo?

La bomba de combustible de baja presión en su vehículo está cubierta por la garantía de Toyota por 5 años o 60.000 millas o 7 años o 70.000 millas, dependiendo en el estado en el cual su vehículo fue comprado/registrado/ operado (consulte su Folleto de Garantía para más detalles). También hay otras garantías que cubren su vehículo.

¿Qué hacer si yo tengo otras preguntas?

Si usted tiene preguntas o inquietudes adicionales, puede comunicarse con el Centro de Experiencias del Cliente Toyota llamando al (1-888-270-9371), de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro.

Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.

Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.

Lamentamos sinceramente cualquier inconveniente.

Muchas gracias por conducir un Toyota.

Atentamente,

TOYOTA MOTOR SALES, U.S.A., INC.

English version on front side
Versión en inglés en el frente

20TB02-EXP Apology

◄ IMPORTANT UPDATE ►

The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
May 28, 2020	Toyota has revised the estimated remedy availability timing for certain models. 180 days of rental vehicle reimbursement are now available.
April 8, 2020	Remedy ETA has been added to the Dealer Letter. Samples of Owner Letter “B” and “C” have been attached for your reference.
March 19, 2020	120 days of rental vehicle reimbursement are now available.
March 9, 2020	Rental claim filing deadline applicable to vehicles removed from the Safety Recall have been added.
March 3, 2020	The covered vehicles section has been updated. The remedy description has been updated. The owner letter mailing date has been updated.
February 5, 2020	A copy of the owner notification letter has been attached for your reference.
January 29, 2020	The Toyota Customer Vehicle Offsite Storage Form has been added to the Dealer Letter. Loaner vehicle reimbursement Op Codes have been added to the Dealer Letter.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

Original Publication Date: January 13, 2020

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20TA02 (Interim Notice 20TB02)

Multiple Models and Model Years
Vehicle May Stall During Driving at Higher Speed

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
2014 – 2015 4Runner	Early September 2013 – Mid-February 2015	112,500	0
2018 – 2019 Camry	Mid-November 2017 – Mid-February 2019	19,300	70
2018 – 2019 Highlander	Early November 2017 – Early July 2019	375,850	960
2014 – 2015 Land Cruiser	Early September 2013 – Mid-March 2015	4,500	0
2018 – 2019 Sequoia	Early April 2018 – Mid-March 2019	11,100	130
2018 – 2019 Sienna	Early November 2017 – Mid-February 2019	111,500	90
2018 – 2019 Tacoma	Early November 2017 – Mid-February 2019	323,900	300
2018 – 2019 Tundra	Early April 2018 – Early February 2019	71,800	140
2018 – 2019 Corolla	Mid-October 2017 – Early February 2019	364,700	30
2018 – 2019 Avalon	Early April 2018 – Mid-February 2019	20,700	140
2014 FJ Cruiser	Early September 2013 – Early August 2014	17,200	0

On March 4, 2020, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) informs the National Highway Traffic Safety Administration (NHTSA) of Toyota’s intent to amend the prior voluntary Safety Recall to cover certain 2014 – 2015 model year 4Runner vehicles, certain 2018 – 2019 model year Camry, Highlander, Sequoia, Tacoma, Tundra, Corolla, and Avalon vehicles, certain 2014 model year FJ Cruiser vehicles, certain 2017 – 2019 model year Sienna, and certain 2014 – 2015 model year Land Cruiser vehicles.

Note: When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300 vehicles covered. As of March 3, 2020, this Safety Recall has been amended to cover a total of approximately 1,433,050 vehicles.

Condition

Remedy

Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.

Remedy ETA:

At this time, Toyota is currently preparing the necessary parts and repair instructions to begin a phased implementation of the remedy. Refer to the table below for dates that Toyota estimates the remedy will become available for each vehicle model.

Important Note: The dates specified in this table are estimates and are subject to change due to possible impacts of COVID-19.

Phase	Model	Approximate Total Vehicles	Estimated Remedy Availability Timing
1	FJ Cruiser	17,200	Original Target: Late May – Early June 2020 Revised Target: Mid-June 2020
	2014 MY 4Runner	65,000
	Camry	19,300
	2019 MY Avalon	19,900
2	Corolla	364,700	Original Target: Late May – Early June 2020 Revised Target: Late June 2020
2	Highlander	375,850
3	Sequoia	11,100	Late June 2020
	Tundra	71,800
	2018 MY Avalon	800
	Sienna	111,500
4	Tacoma	323,900	Late September 2020
5	Land Cruiser	4,500	Late October 2020
TBD	2015 MY 4Runner	47,500	TBD

Covered Vehicles

There are approximately 1,433,050 vehicles covered by this Safety Recall. Approximately 15,400 vehicles involved in this Safety Recall were distributed to Puerto Rico.

Removed Vehicles

After further investigation, Toyota’s current information indicates that approximately 74,600 vehicles, that were previously included when this Safety Recall was first announced on January 13, 2020, are not affected by this condition. These vehicles have been removed from the Safety Recall. Refer to the chart below for a summary of the vehicles that have been removed from this Safety Recall.

Model / Years	Production Period	Approximate Total Vehicles Removed
2018 – 2019 4Runner	Early August 2018 – Late January 2019	72,700
2018 – 2019 Land Cruiser	Early August 2018 – Late January 2019	1,900

These removed VINs will now appear “Not applicable for VIN” in TIS Service Lane search as shown below:

Toyota will send an owner letter to owners of these vehicles explaining this situation.

A limited number of these vehicle owners may have been provided a rental vehicle during the interim period between the original announcement of this recall on January 13th, 2020 and the amendment filed on March 4th in which their vehicle was removed from the recall.

For rentals that have been provided to owners of vehicles that have been removed from the Safety Recall, Toyota requests that the dealership work with the customer to have the loaner returned. Dealers will have until April 23, 2020 to file rental claims for removed-vehicles.

Use TIS service lane to confirm if your dealership has provided a loaner to an owner of a removed vehicle. Removed VINs will appear “Not applicable for VIN” in TIS Service Lane search as shown above.

Owner Letter Mailing Date

Refer to the table below for the owner letter mailing period.

Applicable Vehicles	Letter Mailing Period	Attached Sample
Original vehicles covered from January 13, 2020 announcement.	Mid-February 2020 – Mid March 2020	Sample A
Vehicles added on March 3, 2020	Owners will be notified no later than early May 2020	Sample B
Vehicles removed on March 3, 2020	Mid-April 2020 – Early May 2020	Sample C

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS.

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 1,570 vehicles in new dealer inventory as of January 13, 2020.

NOTE:

New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 20TA02/20TB02” and include the VIN.

Toyota Certified Used Vehicle (TCUV)

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Customer Handling

Customer Contacts

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17 , “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

Customer Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

Warranty Reimbursement Procedure

Loaner Vehicle Reimbursement Procedure

Until the remedy is available, if a customer is uncomfortable driving their vehicle, a loaner vehicle or alternative transportation may be provided and claimed at the maximum rate shown in the tables below.

Customer’s involved vehicle is a 4Runner, Camry, Highlander, Land Cruiser, Sequoia, Sienna, Corolla, or Avalon ($35.00/day max rate)

OpCode	Description
TB2RC1	Vehicle Rental 1-30 Days
TB2RC2	Vehicle Rental 31 – 60 Days
TB2RC3	Vehicle Rental 61 – 90 Days
TB2RC4	Vehicle Rental 91 – 120 Days
TB2RC5	Vehicle Rental 121 – 150 Days
TB2RC6	Vehicle Rental 151 – 180 Days

Customer’s involved vehicle is a Tacoma or Tundra ($60.00/day max rate)

OpCode	Description
TB2RT1	Vehicle Rental 1 – 30 Days
TB2RT2	Vehicle Rental 31 – 60 Days
TB2RT3	Vehicle Rental 61 – 90 Days
TB2RT4	Vehicle Rental 91 – 120 Days
TB2RT5	Vehicle Rental 121 – 150 Days
TB2RT6	Vehicle Rental 151 – 180 Days

NOTE:

Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted.
Rental claims for removed-vehicles will not be accepted after April 23, 2020.

Offsite Vehicle Storage Handling and Documentation

Customers are only required to sign this form if they wish to store their involved vehicle at home or at another personal storage location. If the customer elects to leave their vehicle at the dealership, your dealership must retain the vehicle as outlined in the applicable warranty guidelines. For vehicles retained at your dealership, reference T-SB-0196-17 for long term vehicle storage guidelines.
Keep a completed copy of the Toyota Customer Vehicle Offsite Storage Form on file at the dealership and send a copy to [email protected]. In the subject line of the email state, “Customer Vehicle Offsite Storage Form 20TA02” and include the VIN.
The vehicle must be stored using the guidelines identified on the Toyota Customer Vehicle Offsite Storage Form and agreed to by the customer.
When the remedy becomes available for the customer’s vehicle, the customer must return the loaner vehicle to your dealership and have the remedy performed on their vehicle. The rental Op Codes listed above will only remain available for claim filing 30 days after the remedy becomes available for the customer’s vehicle.

Campaign Designation / Phase Decoder

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

SAFETY RECALL 20TA02 (Interim Notice 20TB02)

Multiple Models and Model Years
Vehicle May Stall During Driving at Higher Speed

Frequently Asked Questions
Original Publication Date: January 13, 2020

◄ IMPORTANT UPDATE ►

DATE	TOPIC
May 28, 2020	Toyota has revised the estimated remedy availability timing for certain models.
April 8, 2020	A new Q/A #4 has been added.
March 3, 2020	Q/A #2 has been updated. Q/A #3 has been updated. Q/A #3a has been updated.

The most recent update will be highlighted with a red box.

AMENDED DEFECT INFORMATION REPORT

(20V-012, 20V-682)

This supplements Toyota’s Amended Part 573 Report of October 28, 2020 (20V-012 / 20V-682) concerning the fuel pump assembly issue on certain Toyota and Lexus vehicles.

This recall affects certain Toyota vehicles equipped with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. As discussed with the Agency on December 16, 2020, Toyota has identified a clerical error that resulted in certain Toyota Sequoia, Tacoma and Tundra vehicles, that are equipped with the aforementioned fuel pumps, not being included in the October 28, 2020 amendment. In addition, Toyota has reexamined the field information relating to the vehicles added by this and the October 28, 2020 amendments. Thus, Toyota is amending its Part 573 Report for this recall as described below. The vehicles added by this amendment will be included in the 20V-682 population.

In Section 3, Total Number of Vehicles Potentially Involved, the relevant portions are revised as follows to include the affected Toyota Sequoia, Tacoma and Tundra vehicles:

Toyota Sequoia:	14,769
Toyota Tacoma:	502,528
Toyota Tundra:	113,484

Further, in Section 3, Total Number of Vehicles Potentially Involved, the following is amended by revising the total number of involved vehicles to be:

Total:

3,356,494 (1,525,742 are being administered under 20V-682)

In Section 6, Chronology of Principal Events, the last paragraph in this section is replaced with the following:

On December 18 2020, Toyota amended this report to include certain Tacoma, Tundra, and Sequoia vehicles that were inadvertently excluded from the October 28, 2020 amendment due to a clerical error, and revised the reported field information. As of October 11, 2020, Toyota’s best engineering judgment is that there are 103 Toyota Field Technical Reports and 3,525 warranty claims regarding the vehicles added by the October 28, 2020 and December 18, 2020 amendments to this recall that have been received from U.S. sources that relate or may relate to the fuel pump failure investigated in this chronology and which were considered in the decision to recall the subject vehicles.

Section 8, Recall Schedule, is amended by adding the following information:

Owners of vehicles added on December 18, 2020 due to a clerical error will be notified by January 29, 2021.

Section 9, Distributor/Dealer Notification Schedule, is amended by adding the following information:

Notifications to distributors/dealers about the vehicles added on December 18, 2020 were sent on December 18, 2020. Copies of dealer communications will be submitted as they are issued.

December 18, 2020

AMENDED DEFECT INFORMATION REPORT

(20V-012, 20V-682)

This supplements Toyota’s Amended Part 573 Report of October 28, 2020 (20V-012 / 20V-682) concerning the fuel pump assembly issue on certain Toyota and Lexus vehicles.

In Section 3, Total Number of Vehicles Potentially Involved, the relevant portions are revised as follows to include the affected Toyota Sequoia, Tacoma and Tundra vehicles:

Toyota Sequoia:	14,769
Toyota Tacoma:	502,528
Toyota Tundra:	113,484

Further, in Section 3, Total Number of Vehicles Potentially Involved, the following is amended by revising the total number of involved vehicles to be:

Total:

3,356,494 (1,525,742 are being administered under 20V-682)

In Section 6, Chronology of Principal Events, the last paragraph in this section is replaced with the following:

Section 8, Recall Schedule, is amended by adding the following information:

Owners of vehicles added on December 18, 2020 due to a clerical error will be notified by January 29, 2021.

Section 9, Distributor/Dealer Notification Schedule, is amended by adding the following information:

Notifications to distributors/dealers about the vehicles added on December 18, 2020 were sent on December 18, 2020. Copies of dealer communications will be submitted as they are issued.

December 18, 2020

AMENDED DEFECT INFORMATION REPORT

(20V-012, 20V-682)

This supplements Toyota’s Amended Part 573 Report of October 28, 2020 (20V-012 / 20V-682) concerning the fuel pump assembly issue on certain Toyota and Lexus vehicles.

In Section 3, Total Number of Vehicles Potentially Involved, the relevant portions are revised as follows to include the affected Toyota Sequoia, Tacoma and Tundra vehicles:

Toyota Sequoia:	14,769
Toyota Tacoma:	502,528
Toyota Tundra:	113,484

Further, in Section 3, Total Number of Vehicles Potentially Involved, the following is amended by revising the total number of involved vehicles to be:

Total:

3,356,494 (1,525,742 are being administered under 20V-682)

In Section 6, Chronology of Principal Events, the last paragraph in this section is replaced with the following:

Section 8, Recall Schedule, is amended by adding the following information:

Owners of vehicles added on December 18, 2020 due to a clerical error will be notified by January 29, 2021.

Section 9, Distributor/Dealer Notification Schedule, is amended by adding the following information:

Notifications to distributors/dealers about the vehicles added on December 18, 2020 were sent on December 18, 2020. Copies of dealer communications will be submitted as they are issued.

SEOCONTENT-START

TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
January 13, 2020
DEFECT INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan
Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”]
1001 Cherry Blossom Way, Georgetown, KY, 40324
Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”]
4000 Tulip Tree Drive, Princeton, IN 47670-4000
Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2
Toyota Motor Manufacturing Mississippi, Inc. [“TMMMS”]
1200 Magnolia Way, Blue Springs, MS 38828
Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”] 1 Lone Star Pass, San Antonio, Texas 78264
Toyota Motor Manufacturing de Baja California, S. de R. L. de C.V. [“TMMBC”] Carretera Tijuana Tecate Kilometro 143 y 144
Tijuana, Baja California C. P. 22550
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Fuel Pump Assembly:
DENSO CORPORATION
1-1, Showa-cho, Kariya-city, Aichi-pref., 448-8661, Japan
Phone: +81-566-25-5511
Country of Origin: Japan
2. Identification of Involved Vehicles:
Make/
Car Line
Model
Year
Manufacturer
Production
Period
Toyota/4Runner 2018-2019 TMC
August 1, 2018
through
January 31, 2019
Toyota/Avalon 2019 TMMK
Toyota/Camry 2018-2019 TMMK
Toyota/Corolla 2019 TMMC, TMMMS
Toyota/Highlander 2018-2019 TMMI
Toyota/Land Cruiser 2018-2019 TMC
Toyota/Sequoia 2018-2019 TMMI
Toyota/Sienna 2018-2019 TMMI
Toyota/Tacoma 2018-2019 TMMBC/TMMTX
Toyota/Tundra 2018-2019 TMMTX
Lexus/ES 2019 TMC/TMMK
Lexus/GS 2018-2019 TMC
Lexus/GX 2018-2019 TMC
Lexus/IS 2018-2019 TMC
Lexus/LC 2018-2019 TMC
Lexus/LS 2018-2019 TMC
Lexus/LX 2018-2019 TMC
Lexus/NX 2019 TMC
Lexus/RC 2018-2019 TMC
Lexus/RX 2018-2019 TMC/TMMC
NOTE: (1) Although the involved vehicles are within the above production period, not all
vehicles in this range were sold in the U.S.
(2) This recall applies to vehicles with specific fuel pumps produced by Denso in
which an increased rate of fuel pump failure is observed. Some hybrid models
are equipped with the same fuel pump produced by Denso during this production
period; however, if fuel pump failure occurs, these vehicles will enter a fail-safe
mode, resulting in illumination of warning lights and reduced motive power in
which the vehicle can still be driven for certain distances. This condition does
not present an unreasonable risk to safety. Toyota intends to conduct a customer
satisfaction campaign for these vehicles in the future. Other Toyota and Lexus
vehicles are not equipped with same fuel pumps produced in the same production
period or are equipped with different pumps.
Applicability Part Number Part Name Component Description
MY2018-2019
Toyota/4Runner
23220-31430
23220-：
Pump Assy, Fuel
w/Filter
23221-：
Pump Assy, Fuel
Fuel Pump Assembly
MY2019
Toyota/Avalon
23220-0P240
MY2018-2019
Toyota/Camry
23220-0P240
MY2019
Toyota/Corolla
23220-0T201
MY2018-2019
Toyota/Highlander
23221-31130
MY2018-2019
Toyota/Land Cruiser
23220-50271
MY2018-2019
Toyota/Sequoia
23220-0S011
MY2018-2019
Toyota/Sienna
23221-31130
MY2018-2019
Toyota/Tacoma
23220-0P240
23220-0C301
MY2018-2019
Toyota/Tundra
23220-0S011
MY2019
Lexus/ES
23220-31330
23220-0P240
MY2018-2019
Lexus/GS
23220-38041
23221-31130
MY2018-2019
Lexus/GX
23220-31430
MY2018-2019
Lexus/IS
23221-31130
MY2018-2019
Lexus/LC
23221-31130
MY2018-2019
Lexus/LS
23221-31130
MY2018-2019
Lexus/LX
23220-50271
MY2019
Lexus/NX
23221-36030
MY2018-2019
Lexus/RC
23221-31130
MY2018-2019
Lexus/RX
23221-31130
23220-31600
23220-0P240
3. Total Number of Vehicles Potentially Involved:
Toyota 4Runner : 72,734
Toyota Avalon : 8,229
Toyota Camry : 7,271
Toyota Corolla : 136,343
Toyota Highlander : 113,932
Toyota Land Cruiser : 1,949
Toyota Sequoia : 6,101
Toyota Sienna : 41,532
Toyota Tacoma : 130,301
Toyota Tundra : 46,112
Lexus ES : 23,950
Lexus GS : 3,042
Lexus GX : 15,481
Lexus IS : 7,484
Lexus LC : 717
Lexus LS : 3,381
Lexus LX : 3,476
Lexus NX : 23,908
Lexus RC : 2,155
Lexus RX : 47,443
Total : 695,541
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually
contain the defect. Whether the issue in each case will lead to fuel pump failure can depend
on many variables, such as vehicle application and geographic location.
5. Description of Problem:
The subject vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that
supplies fuel pressure to the fuel injection system. These fuel pumps contain an impeller that
could deform due to excessive fuel absorption. Although the cause is unknown, if impeller
deformation occurs, the impeller may interfere with the fuel pump body, and this could result in
illumination of check engine and master warning indicators, rough engine running, engine no
start and/or vehicle stall while driving at low speed. However, in rare instances, vehicle stall
could occur while driving at higher speeds, increasing the risk of a crash.
6. Chronology of Principal Events:
June 2019 – August 2019
In early June 2019, Toyota observed an increase in field reports related to the low pressure fuel
pumps produced by the supplier. These reports indicated that customers alleged rough engine
running, engine no start, and/or loss of motive power while driving at low speed (less than 20
mph) and occurred more commonly in areas of the southern U.S. with hotter climates.
In mid-June, Toyota began an investigation, including the recovery of failed parts from the field.
The supplier began inspection and analysis of the recovered parts and identified impeller
deformation inside the fuel pump assembly due to more fuel absorption into the impeller
material, with signs of binding/interference between the pump impeller and the pump
casing/cover. A further analysis of failed impellers was conducted and it was confirmed that
the failed impellers had a lower density. Generally, impellers with lower density are more
susceptible to fuel absorption.
As part of ongoing parts analysis, an additional observation was made of cracking to the
impeller surface. To understand the relationship between surface cracks and pump failure,
Toyota began an investigation to identify factors potentially contributing to cracking.
September 2019 – December 2019
As part of the investigation, Toyota hypothesized that solvent used during the manufacturing
process was a factor in fuel pump impeller cracking and began duplication testing. During the
testing, cracks occurred on the surface of the impellers as the solvent dried over time.
However, the duplication test could not match impeller crack that was observed in the parts
recovered from the field.
Toyota also conducted vehicle testing to understand potential failure modes of incidents
identified in the field. Starting with a review of operation parameters to support duplication,
recovered failed parts were installed in a Toyota fleet vehicle. After confirming that no DTC
was initially present, the vehicle was parked for a period of time and then started; low fuel
pressure was detected. Shortly thereafter, the check engine light and master warning were
displayed. The vehicle was then driven until a rough running condition/loss of power became
noticeable, and vehicle speed was gradually reduced until low speed engine stall occurred.
The vehicle returned to normal operation immediately after restarting it.
This evaluation suggested that this issue occurs at lower speeds, but Toyota continued to
investigate whether this condition could lead to a loss of motive power at higher speeds. As
part of this investigation, a manual review of available freeze frame data from all field incidents
was done. Based on a detailed analysis of these data, three alleged cases were identified where
loss of motive power occurred at higher speed (>20mph).
January 9, 2020
While continuing its investigation into the cause of impeller swelling, Toyota could not rule out
the possibility of loss of motive power at higher speeds in the subject vehicles. Therefore, the
decision was made to conduct a voluntary safety recall campaign.
As of January 7, 2020, based on a diligent review of records, Toyota’s best engineering
judgment is that there are 66 Toyota Field Technical Reports and 2,571 warranty claims that
have been received from U.S. sources that relate to the fuel pump failure investigated in this
chronology and which were considered in the decision to submit this report.
7. Description of Corrective Repair Action:
The final corrective repair action is still under study. When the remedy is available, it will be
made at no charge to the owners.
Reimbursement Plan for pre-notification remedies
The owner letter will instruct vehicle owners who have paid to have this condition remedied
prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement
Plan.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by March 13, 2020. A copy of the
draft owner notification letter will be submitted as soon as available.
9. Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on January 13, 2020. Copies of dealer
communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
Interim Final
Toyota: 20TB02 20TA02
Lexus: 20LB01 20LA01

December 18, 2020

AMENDED DEFECT INFORMATION REPORT

(20V-012, 20V-682)

This supplements Toyota’s Amended Part 573 Report of October 28, 2020 (20V-012 / 20V-682) concerning the fuel pump assembly issue on certain Toyota and Lexus vehicles.

In Section 3, Total Number of Vehicles Potentially Involved, the relevant portions are revised as follows to include the affected Toyota Sequoia, Tacoma and Tundra vehicles:

Toyota Sequoia:	14,769
Toyota Tacoma:	502,528
Toyota Tundra:	113,484

Further, in Section 3, Total Number of Vehicles Potentially Involved, the following is amended by revising the total number of involved vehicles to be:

Total:

3,356,494 (1,525,742 are being administered under 20V-682)

In Section 6, Chronology of Principal Events, the last paragraph in this section is replaced with the following:

Section 8, Recall Schedule, is amended by adding the following information:

Owners of vehicles added on December 18, 2020 due to a clerical error will be notified by January 29, 2021.

Section 9, Distributor/Dealer Notification Schedule, is amended by adding the following information:

Notifications to distributors/dealers about the vehicles added on December 18, 2020 were sent on December 18, 2020. Copies of dealer communications will be submitted as they are issued.

April 9, 2020

AMENDED DEFECT INFORMATION REPORT

(20V-012)

This supplements Toyota’s Amended Part 573 Report of March 4, 2020 concerning safety recall 20V-012.

Toyota has identified a clerical error that resulted in certain warranty reports from a specific production period being excluded from the chronology in the March 4, 2020 amendment. Additionally, as discussed with the Agency on April 2, 2020, Toyota has identified a separate clerical error that resulted in certain field reports from non-U.S. sources being included in the chronology in the March 4, 2020 amendment. Thus, Toyota is revising the relevant portion of Section 6, Chronology of Principal Events, in that document with the following information:

As of March 4, 2020, based on a diligent review of records, Toyota’s best engineering judgment is that there are 73 Toyota Field Technical Reports and 3,358 warranty claims that have been received from U.S. sources that relate or may relate to the fuel pump failure investigated in this chronology and which were considered in the decision to submit this report.

March 19, 2020

AMENDED DEFECT INFORMATION REPORT

(20V-012)

This supplements Toyota’s Amended Part 573 Report of March 4, 2020 (20V-012) concerning the fuel pump assembly issue on certain Toyota and Lexus vehicles.

This recall affects certain Toyota and Lexus vehicles equipped with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. As discussed with the Agency on March 17, 2020, Toyota has identified a clerical error that resulted in certain Lexus GS300 and GS350 vehicles, that are equipped with the aforementioned fuel pumps, not being included in the March 4, 2020 amendment. Thus, Toyota is amending its Part 573 Report for this recall (20V-012) to add these vehicles to the affected population.

Section 2, Identification of Involved Vehicles, is amended with the following revisions for Lexus GS300 and GS350:

Make/Car Line

Model Year

Manufacturer

Production Period

Lexus/GS300

2018-2019

TMC

October 13, 2017 through January 18, 2019

Lexus/GS350

2013-2015

2018-2019

TMC

September 2, 2013 through February 21, 2015

October 3, 2017 through January 31, 2019

Section 3, Total Number of Vehicles Potentially Involved, is amended with the following revisions for Lexus GS300 and GS350:

Lexus GS300:	31
Lexus GS350:	42,270

Further, Section 3, Total Number of Vehicles Potentially Involved, is amended by revising the total number of involved vehicles to be the following:

Total:

1,830,752

Section 8, Recall Schedule, is amended to reflect the updated notification timing for owners of the affected vehicles:

Owners of vehicles currently included in the recall, that were not included in the amendment on March 4, 2020, will be notified by May 18, 2020. Owners of vehicles included in the amendment on March 4, 2020, that were not included in the original recall population on January 13, 2020, will be notified by May 3, 2020. Owners of the vehicles that were originally covered by this recall (as filed on January 13) and are still covered by this recall, as amended, were notified by March 13, 2020.

Section 9, Distributor/Dealer Notification Schedule, is amended to reflect the updated notification timing to distributors/dealers:

Notifications to distributors/dealers were sent by March 19, 2020. Copies of dealer communications will be submitted as they are issued.

March 4, 2020

RECALL 20V-012

AMENDED DEFECT INFORMATION REPORT

Vehicle Manufacturer Name:

Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan

Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”]
1001 Cherry Blossom Way, Georgetown, KY, 40324

Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”]
4000 Tulip Tree Drive, Princeton, IN 47670-4000

Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2

Toyota Motor Manufacturing Mississippi, Inc. [“TMMMS”]
1200 Magnolia Way, Blue Springs, MS 38828

Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”]
1 Lone Star Pass, San Antonio, Texas 78264

Toyota Motor Manufacturing de Baja California, S. de R. L. de C.V. [“TMMBC”]
Carretera Tijuana Tecate Kilometro 143 y 144
Tijuana, Baja California C. P. 22550

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

Manufacturer of Fuel Pump Assembly:

DENSO CORPORATION
1-1, Showa-cho, Kariya-city, Aichi-pref., 448-8661, Japan
Phone: +81-566-25-5511

DENSO International America, Inc.
24777 Denso Drive, Southfield, Michigan 48086 U.S.A.
Phone: +1-248-350-7500

Country of Origin: Japan and U.S.A.

Identification of Involved Vehicles:

Make/ Car Line	Model Year	Manufacturer	Production Period
Toyota/4Runner	2014-2015	TMC	September 2, 2013 through February 19, 2015
Toyota/Avalon	2018-2019	TMMK	April 2, 2018 through February 11, 2019
Toyota/Camry	2018-2019	TMMK	November 20, 2017 through February 14, 2019
Toyota/Corolla	2018-2019	TMMC, TMMMS	October 19, 2017 through February 8, 2019
Toyota/FJ Cruiser	2014	TMC	September 2, 2013 through August 7, 2014
Toyota/Highlander	2018-2019	TMMI	November 8, 2017 through July 3, 2019
Toyota/Land Cruiser	2014-2015	TMC	September 2, 2013 through March 11, 2015
Toyota/Sequoia	2018-2019	TMMI	April 2, 2018 through March 18, 2019
Toyota/Sienna	2017-2019	TMMI	November 8, 2017 through February 11, 2019
Toyota/Tacoma	2018-2019	TMMBC/TMMTX	November 7, 2017 through February 19, 2019
Toyota/Tundra	2018-2019	TMMTX	April 2, 2018 through February 6, 2019
Lexus/ES350	2018-2019	TMC/TMMK	April 2, 2018 through May 6, 2019
Lexus/GS300	2018-2019	TMC	October 13, 2017 through December 6, 2017 September 18, 2018 through January 18, 2019
Lexus/GS350	2013-2014 2018-2019	TMC	September 2, 2013 through July 29, 2014 October 3, 2017 through January 31, 2019
Lexus/GX460	2014-2015	TMC	September 2, 2013 through February 19, 2015
Lexus/IS-F	2014	TMC	September 10, 2013 through July 24, 2014
Lexus/IS200t	2017	TMC	October 2, 2017
Lexus/IS300	2018-2019	TMC	October 2, 2017 through January 31, 2019
Lexus/IS350	2014-2015 2018-2019	TMC	September 2, 2013 through February 21, 2015 October 2, 2017 through November 30, 2018
Lexus/LC500	2018-2019	TMC	October 6, 2017 through January 31, 2019
Lexus/LC500h (Hybrid)	2018-2019	TMC	October 6, 2017 through January 28, 2019
Lexus/LS460	2013-2015	TMC	September 2, 2013 through February 23, 2015
Lexus/LS500	2018-2019	TMC	October 30, 2017 through January 31, 2019
Lexus/LS500h (Hybrid)	2018-2019	TMC	October 7, 2017 through January 30, 2019
Lexus/LX570	2014-2015	TMC	September 2, 2013 through March 11, 2015
Lexus/NX200t	2015	TMC	October 20, 2014 through June 2, 2015
Lexus/RC300	2018-2019	TMC	November 27, 2017 through January 31, 2019
Lexus/RC200t	2017	TMC	September 14, 2017 through November 28, 2017
Lexus/RC350	2015 2018-2019	TMC	April 15, 2014 through February 23, 2015 November 27, 2017 through January 31, 2019
Lexus/RX350	2017-2019	TMC/TMMC	October 2, 2017 through July 25, 2019
Lexus/RX350L	2018-2019	TMC/TMMC	December 4, 2017 through May 8, 2019

NOTE:

(1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S.

(2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time.

(3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future.

Applicability	Part Number	Part Name	Component Description
MY2014-2015 Toyota/4Runner	23220-31430	23220-： Pump Assy, Fuel w/Filter 23221-： Pump Assy, Fuel	Fuel Pump Assembly
MY2018-2019 Toyota/Avalon	23220-0P180 23221-31130
MY2018-2019 Toyota/Camry	23221-31130
MY2018-2019 Toyota/Corolla	23220-0T201
MY2014 Toyota/FJ Cruiser	23220-31430
MY2018-2019 Toyota/Highlander	23221-31130
MY2014-2015 Toyota/Land Cruiser	23220-50271	23220-： Pump Assy, Fuel w/Filter 23221-： Pump Assy, Fuel	Fuel Pump Assembly
MY2018-2019 Toyota/Sequoia	23220-0S011
MY2017-2019 Toyota/Sienna	23221-31130
MY2018-2019 Toyota/Tacoma	23220-0C301 23221-31130
MY2018-2019 Toyota/Tundra	23220-0S011
MY2018-2019 Lexus/ES	23220-0P180 23221-31130
MY2013-2015 MY2018-2019 Lexus/GS	23220-38041 23221-31130
MY2014-2015 Lexus/GX	23220-31430
MY2014-2015 MY2017-2019 Lexus/IS	23220-38041 23221-31130
MY2017-2019 Lexus/LC/LC Hybrid	23221-31130
MY2013-2015 MY2017-2019 Lexus/LS/LS Hybrid	23220-38030 23220-38050 23221-31130
MY2014-2015 Lexus/LX	23220-50271
MY2015 Lexus/NX	23221-36030
MY2015 MY2017-2019 Lexus/RC	23220-38041 23221-31130
MY2017-2019 Lexus/RX	23221-31130

Total Number of Vehicles Potentially Involved:

Toyota 4Runner:	112,524
Toyota Avalon:	20,739
Toyota Camry:	19,291
Toyota Corolla:	364,656
Toyota FJ Cruiser:	17,156
Toyota Highlander:	375,851
Toyota Land Cruiser:	4,519
Toyota Sequoia:	11,056
Toyota Sienna:	111,515
Toyota Tacoma:	323,917
Toyota Tundra:	71,797
Lexus ES350:	40,312
Lexus GS300:	17
Lexus GS350:	29,501
Lexus GX460:	34,417
Lexus IS200t:	2
Lexus IS-F:	87
Lexus IS300:	26,760
Lexus IS350:	16,365
Lexus LC500:	1,820
Lexus LC500h Hybrid:	45
Lexus LS500:	11,786
Lexus LS460:	13,582
Lexus LS500h Hybrid:	498
Lexus LX570:	6,852
Lexus NX200t:	27,140
Lexus RC300:	1,999
Lexus RC350:	9,201
Lexus RC200t:	157
Lexus RX350L:	29,103
Lexus RX350:	135,304
Total:	1,817,969

Percentage of Vehicles Estimated to Actually Contain the Defect:

Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the issue in each case will lead to a vehicle stall while driving at higher speeds depends on many variables, such as the specific production condition of fuel pump impeller and vehicle operating conditions.

Description of Problem:

The subject vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers which have been manufactured with lower density. If these impellers are also (1) of a type with lower surface strength or (2) of a different type but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. In this condition, excessive fuel absorption may occur, resulting in increased impeller deformation. In some cases, the impeller may deform to a point that creates sufficient interference with the fuel pump body to cause the fuel pump to become inoperative. An inoperative fuel pump due to these conditions could result in illumination of check engine and master warning indicators, rough engine running, engine no start and/or vehicle stall while driving at low speed. However, in rare instances, vehicle stall could occur while driving at higher speeds, increasing the risk of a crash.

Chronology of Principal Events:

June 2019 – August 2019

In early June 2019, Toyota observed an increase in field reports related to the low pressure fuel pumps produced by the supplier. These reports indicated that customers alleged rough engine running, engine no start, and/or loss of motive power while driving at low speed (less than 20 mph) and occurred more commonly in areas of the southern U.S. with hotter climates.

In mid-June, Toyota began an investigation, including the recovery of failed parts from the field. The supplier began inspection and analysis of the recovered parts and identified impeller deformation inside the fuel pump assembly due to more fuel absorption into the impeller material, with signs of binding/interference between the pump impeller and the pump casing/cover. A further analysis of failed impellers was conducted, and it was confirmed that the failed impellers had a lower density. Generally, impellers with lower density are more susceptible to fuel absorption.

As part of ongoing parts analysis, an additional observation was made of cracking to the impeller surface. To understand the relationship between surface cracks and pump failure, Toyota began an investigation to identify factors potentially contributing to cracking.

September 2019 – December 2019

As part of the investigation, Toyota hypothesized that solvent used during the manufacturing process was a factor in fuel pump impeller cracking and began duplication testing. During the testing, cracks occurred on the surface of the impellers as the solvent dried over time. However, the duplication test could not match impeller crack that was observed in the parts recovered from the field.

Toyota also conducted vehicle testing to understand potential failure modes of incidents identified in the field. Starting with a review of operation parameters to support duplication, recovered failed parts were installed in a Toyota fleet vehicle. After confirming that no DTC was initially present, the vehicle was parked for a period of time and then started; low fuel pressure was detected. Shortly thereafter, the check engine light and master warning were displayed. The vehicle was then driven until a rough running condition/loss of power became noticeable, and vehicle speed was gradually reduced until low speed engine stall occurred. The vehicle returned to normal operation immediately after restarting it.

This evaluation suggested that this issue occurs at lower speeds, but Toyota continued to investigate whether this condition could lead to a loss of motive power at higher speeds. As part of this investigation, a manual review of available freeze frame data from all field incidents was done. Based on a detailed analysis of these data, three alleged cases were identified where loss of motive power occurred at higher speed (>20mph).

January 9, 2020

While continuing its investigation into the cause of impeller swelling, Toyota could not rule out the possibility of loss of motive power at higher speeds in the subject vehicles. Therefore, the decision was made to conduct a voluntary safety recall campaign.

January 13, 2020

Toyota filed a Part 573 report.

January – mid February 2020

As observed in Toyota’s earlier study of low density impellers combined with drying solvent, cracks could not be duplicated to a level observed in the recovered parts. Thus, it was concluded that these conditions alone could not create impeller swelling and deformation which could result in sufficient impeller interference with the fuel pump body, causing the pump to become inoperative.

Toyota continued investigating whether there were other factors that could create cracks similar to those in the field recovered parts. One factor considered was the potential for longer lead times and temperature variation during fuel pump transit to the vehicle assembly plant during which the fuel pump would be exposed to drying solvent. Replication testing was done again with low density impellers, but with longer duration of dry solvent exposure and also temperature cycling. As a result, cracking was observed and appeared similar to the level of cracking as the recovered parts from the field.

However, Toyota observed that some field cases involved impellers that had low density with similar cracks to other field cases, but experienced shorter lead times to the vehicle assembly plant (i.e., were not exposed to drying solvent for longer periods of time during production in the same manner as the pumps investigated above). Thus, Toyota investigated a second factor, which was the surface strength of different pump impeller types. Analyses were performed on impeller samples from the pump types that may have been produced with lower density material. These analyses identified that the surface strength was low on one particular type. Impellers of this type, produced with the lower density material, can experience higher levels of surface cracking even when exposed to shorter durations of solvent drying.

Based on the above activities, Toyota concluded that pumps produced with impellers of lower density that also contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time could experience the impeller cracking at a level that could lead to excessive fuel absorption and increased impeller deformation. If impeller deformation results in sufficient interference with the fuel pump body, the fuel pump may become inoperative.

In parallel with the aforementioned investigation (beginning in mid-January), Toyota began an investigation to confirm that a fail-safe driving mode would occur in hybrid vehicles if this condition occurs. The testing involved inducing an inoperative fuel pump condition on test vehicles. During testing it was observed that the LS500h and LC500h could potentially experience a ready off condition instead of entering a fail-safe driving mode under specific testing circumstances.

Additional analysis was conducted on the hybrid system design. This analysis compared design differences between hybrid systems used in the models being tested above. Further refinements to the test methods were developed to understand if the initial testing reflected what could occur in the field if one of these hybrid models experienced this fuel pump condition. Using the refined test methods, additional testing was done to cover all the hybrid models that may be equipped with a subject fuel pump.

Based on these results, it was determined that all hybrid vehicles equipped with the subject fuel pump, except LS500h/LC500h, would enter a fail-safe driving mode if this fuel pump condition occurs. However, because the LS500h and LC500h vehicles use a hybrid system of a unique design that may use more electricity from the battery and use the engine less than earlier designs, there is a possibility that, under certain driving conditions, these vehicles may have a hybrid battery state of charge that would not allow the vehicle to enter a fail-safe driving mode if this fuel pump condition occurs. Thus, it was determined that these models should be included in the recall population.

February 27, 2020

Based on the new information explained above, Toyota decided to amend recall 20V-012.

As of March 4, 2020, based on a diligent review of records, Toyota’s best engineering judgment is that there are 81 Toyota Field Technical Reports and 3,225 warranty claims that have been received from U.S. sources that relate to the fuel pump failure investigated in this chronology and which were considered in the decision to submit this report.

Description of Corrective Repair Action:

All known owners of the affected Toyota and Lexus vehicles will be notified by first class mail to return their vehicles to a Toyota or Lexus dealer. Dealers will replace the fuel pump assembly with an improved one.

Reimbursement Plan for pre-notification remedies

The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.

Recall Schedule:

Owners of vehicles currently included in the recall, that were not included in the original recall population on January 13, 2020, will be notified by May 3, 2020. Owners of the vehicles that were originally covered by this recall (as filed on January 13) and are still covered by this recall, as amended, will be notified by March 13, 2020.

Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers were sent on March 3, 2020. Copies of dealer communications will be submitted as they are issued.

Manufacturer’s Campaign Number:

	Interim	Final
Toyota:	20TB02	20TA02
Lexus:	20LB01	20LA01

January 13, 2020

DEFECT INFORMATION REPORT

Vehicle Manufacturer Name:

Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan

Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”]
1001 Cherry Blossom Way, Georgetown, KY, 40324

Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”]
4000 Tulip Tree Drive, Princeton, IN 47670-4000

Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2

Toyota Motor Manufacturing Mississippi, Inc. [“TMMMS”]
1200 Magnolia Way, Blue Springs, MS 38828

Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”]
1 Lone Star Pass, San Antonio, Texas 78264

Toyota Motor Manufacturing de Baja California, S. de R. L. de C.V. [“TMMBC”]
Carretera Tijuana Tecate Kilometro 143 y 144
Tijuana, Baja California C. P. 22550

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

Manufacturer of Fuel Pump Assembly:

DENSO CORPORATION
1-1, Showa-cho, Kariya-city, Aichi-pref., 448-8661, Japan
Phone: +81-566-25-5511

Country of Origin: Japan

Identification of Involved Vehicles:

Make/ Car Line	Model Year	Manufacturer	Production Period
Toyota/4Runner	2018-2019	TMC	August 1, 2018 through January 31, 2019
Toyota/Avalon	2019	TMMK
Toyota/Camry	2018-2019	TMMK
Toyota/Corolla	2019	TMMC, TMMMS
Toyota/Highlander	2018-2019	TMMI
Toyota/Land Cruiser	2018-2019	TMC
Toyota/Sequoia	2018-2019	TMMI
Toyota/Sienna	2018-2019	TMMI
Toyota/Tacoma	2018-2019	TMMBC/TMMTX
Toyota/Tundra	2018-2019	TMMTX
Lexus/ES	2019	TMC/TMMK
Lexus/GS	2018-2019	TMC
Lexus/GX	2018-2019	TMC
Lexus/IS	2018-2019	TMC
Lexus/LC	2018-2019	TMC
Lexus/LS	2018-2019	TMC
Lexus/LX	2018-2019	TMC
Lexus/NX	2019	TMC
Lexus/RC	2018-2019	TMC
Lexus/RX	2018-2019	TMC/TMMC

NOTE:

(1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S.

(2) This recall applies to vehicles with specific fuel pumps produced by Denso in which an increased rate of fuel pump failure is observed. Some hybrid models are equipped with the same fuel pump produced by Denso during this production period; however, if fuel pump failure occurs, these vehicles will enter a fail-safe mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This condition does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. Other Toyota and Lexus vehicles are not equipped with same fuel pumps produced in the same production period or are equipped with different pumps.

Applicability	Part Number	Part Name	Component Description
MY2018-2019 Toyota/4Runner	23220-31430	23220-： Pump Assy, Fuel w/Filter 23221-： Pump Assy, Fuel	Fuel Pump Assembly
MY2019 Toyota/Avalon	23220-0P240
MY2018-2019 Toyota/Camry	23220-0P240
MY2019 Toyota/Corolla	23220-0T201
MY2018-2019 Toyota/Highlander	23221-31130
MY2018-2019 Toyota/Land Cruiser	23220-50271
MY2018-2019 Toyota/Sequoia	23220-0S011
MY2018-2019 Toyota/Sienna	23221-31130
MY2018-2019 Toyota/Tacoma	23220-0P240 23220-0C301
MY2018-2019 Toyota/Tundra	23220-0S011
MY2019 Lexus/ES	23220-31330 23220-0P240
MY2018-2019 Lexus/GS	23220-38041 23221-31130
MY2018-2019 Lexus/GX	23220-31430
MY2018-2019 Lexus/IS	23221-31130
MY2018-2019 Lexus/LC	23221-31130
MY2018-2019 Lexus/LS	23221-31130
MY2018-2019 Lexus/LX	23220-50271
MY2019 Lexus/NX	23221-36030
MY2018-2019 Lexus/RC	23221-31130
MY2018-2019 Lexus/RX	23221-31130 23220-31600 23220-0P240

Total Number of Vehicles Potentially Involved:

Toyota 4Runner:	72,734
Toyota Avalon:	8,229
Toyota Camry:	7,271
Toyota Corolla:	136,343
Toyota Highlander:	113,932
Toyota Land Cruiser:	1,949
Toyota Sequoia:	6,101
Toyota Sienna:	41,532
Toyota Tacoma:	130,301
Toyota Tundra:	46,112
Lexus ES:	23,950
Lexus GS:	3,042
Lexus GX:	15,481
Lexus IS:	7,484
Lexus LC:	717
Lexus LS:	3,381
Lexus LX:	3,476
Lexus NX:	23,908
Lexus RC:	2,155
Lexus RX:	47,443
Total:	695,541

Percentage of Vehicles Estimated to Actually Contain the Defect:

Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the issue in each case will lead to fuel pump failure can depend on many variables, such as vehicle application and geographic location.

Description of Problem:

The subject vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps contain an impeller that could deform due to excessive fuel absorption. Although the cause is unknown, if impeller deformation occurs, the impeller may interfere with the fuel pump body, and this could result in illumination of check engine and master warning indicators, rough engine running, engine no start and/or vehicle stall while driving at low speed. However, in rare instances, vehicle stall could occur while driving at higher speeds, increasing the risk of a crash.

Chronology of Principal Events:

June 2019 – August 2019

In mid-June, Toyota began an investigation, including the recovery of failed parts from the field. The supplier began inspection and analysis of the recovered parts and identified impeller deformation inside the fuel pump assembly due to more fuel absorption into the impeller material, with signs of binding/interference between the pump impeller and the pump casing/cover. A further analysis of failed impellers was conducted and it was confirmed that the failed impellers had a lower density. Generally, impellers with lower density are more susceptible to fuel absorption.

September 2019 – December 2019

January 9, 2020

As of January 7, 2020, based on a diligent review of records, Toyota’s best engineering judgment is that there are 66 Toyota Field Technical Reports and 2,571 warranty claims that have been received from U.S. sources that relate to the fuel pump failure investigated in this chronology and which were considered in the decision to submit this report.

Description of Corrective Repair Action:

The final corrective repair action is still under study. When the remedy is available, it will be made at no charge to the owners.

Reimbursement Plan for pre-notification remedies

The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan.

Recall Schedule:

Notifications to owners of the affected vehicles will occur by March 13, 2020. A copy of the draft owner notification letter will be submitted as soon as available.

Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent on January 13, 2020. Copies of dealer communications will be submitted as they are issued.

Manufacturer’s Campaign Number:

	Interim	Final
Toyota:	20TB02	20TA02
Lexus:	20LB01	20LA01

SEOCONTENT-END

39 Affected Products

Vehicles

MAKE	MODEL	YEAR

LEXUS	ES350	2019
LEXUS	GS 200T	2019
LEXUS	GS 350	2018-2019
LEXUS	GX460	2018-2019
LEXUS	IS 300	2018-2019
LEXUS	LC500	2018-2019
LEXUS	LS500	2018-2019
LEXUS	LX570	2018-2019
LEXUS	NX300	2019
LEXUS	RC 300	2018-2019
LEXUS	RC 350	2018-2019
LEXUS	RX350	2018-2019
TOYOTA	4RUNNER	2018-2019
TOYOTA	AVALON	2019
TOYOTA	CAMRY	2018-2019
TOYOTA	COROLLA	2019
TOYOTA	HIGHLANDER	2018-2019
TOYOTA	LAND CRUISER	2018-2019
TOYOTA	SEQUOIA	2018-2019
TOYOTA	SIENNA	2018-2019
TOYOTA	TACOMA	2018-2019
TOYOTA	TUNDRA	2018-2019

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SAFETY RECALL 20TA02 – Vehicle May Stall During Driving at Higher Speed – 2018-2019 Toyota

Summary

Remedy

Notes

◄ IMPORTANT UPDATE ►

SAFETY RECALL 20TA02 (Interim Notice 20TB02) – Remedy Notice

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Dealer Inventory Procedures

Customer Handling, Parts Ordering, and Remedy Procedures

Warranty Reimbursement Procedures

Campaign Designation / Phase Decoder

SAFETY RECALL 20TA02 (Interim Notice 20TB02) – Remedy Notice

◄ IMPORTANT UPDATE ►

IMPORTANT NOTICE

AVISO IMPORTANTE

◄ IMPORTANT UPDATE ►

SAFETY RECALL 20TA02 (Interim Notice 20TB02)

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Dealer Inventory Procedures

Customer Handling

Warranty Reimbursement Procedure

Campaign Designation / Phase Decoder

SAFETY RECALL 20TA02 (Interim Notice 20TB02)

◄ IMPORTANT UPDATE ►

Latest Recalls Documents

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