SAFETY RECALL 20LA02 – Certain Engine Blocks Can Cause Engine Failure Leading to Fire Risk – 2020 Lexus ES 300h

February 6, 2020 NHTSA CAMPAIGN NUMBER: 20V064000

Engine may Leak Coolant

A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.

 

NHTSA Campaign Number: 20V064

Manufacturer Toyota Motor Engineering & Manufacturing

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 44,191

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.

 

Remedy

Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall is expected to begin April 6, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota’s number for this recall is 20TA04. Lexus’ number for this recall is 20LA02.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Original Publication Date: February 18, 2020

To: All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20LA02 (Remedy Notice)

Certain 2020 Model Year ES 300h
Certain Engine Blocks Can Cause Engine Failure Leading to Fire Risk

 

Model / Years Production Period Approximate
Total
Vehicles
Approximate Stop Sale
Dealer Inventory
2020 ES 300h Mid-September 2019 – Mid-December 2019 1,100 600

 

Red Stop STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

On February 06, 2020, Lexus will file a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year ES 300h vehicles.

 

Condition

Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly.  This issue may cause coolant to leak internally and/or externally during normal engine operation.  This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If the mechanical engine damage occurs, it could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire.

 

Remedy

Lexus dealers will inspect the engine block casting serial number to determine if it is involved.

  1. In cases where an involved engine block IS NOT identified, no repairs are needed. Dealers should file the applicable inspection-only Op Code to complete the Safety Recall.
  2. In cases where an involved engine block IS identified:
    1. For customer owned vehicles, please explain the condition to the customer and offer a loaner vehicle until remedy parts are available. It is the customer’s decision if they would like to take a loaner vehicle or not until remedy parts are available.  Once remedy parts are available, dealers will replace the engine, including the engine block, with a new one FREE OF CHARGE to the customers.
    2. Any vehicle in dealer inventory found with an involved engine block should not be sold until the remedy has been performed. For more information, please refer to the requirements for vehicles in dealer inventory starting on the next page.

 

Covered Vehicles

There are approximately 1,100 vehicles covered by this Safety Recall. No vehicles involved in this Safety Recall were distributed to Puerto Rico.

           

Owner Letter Mailing Date

Lexus will notify owners by early April 2020.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 600 vehicles in new dealer inventory as of February 04, 2020.

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall  remedy becomes available.  Lexus provides these flooring reimbursements at 60-day intervals.  Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

NOTE:

  • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
  • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

           

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00241-INSPT Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Lexus requests that dealers complete this Safety Recall inspection on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. In cases where an involved engine block IS identified, the vehicle should not be delivered until remedy parts are available and repairs are completed.

Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email, state “Disclosure Form 20LA02/20LB02” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

L/Certified Vehicles

L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

LCCS Service Loaners

Lexus requests that dealers remove all LCCS service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Lexus Guest Experience Center (1-800-255-3987) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Senior
  • Master

Always check which technicians can perform the repair by logging on to https://LCTPReports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

           

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

Remedy Inspection Website

The Technical Instructions will direct you to a website as part of the inspection procedure. For your reference, the website and default password are listed below:

https://20TA0420LA02safetyrecall.imagespm.info/

Username: Dealer Code
Default Password: XXXXX

Each dealer only has a single account; please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website.

 

Engine Replacement:

  • Engine replacement is not available at this time.
  • Lexus expects engine replacement to be available by approximately early April 2020.
  • If the inspection determines that engine replacement is required, refer to the instruction below.

 

IF THE VEHICLE IS INCLUDED IN DEALER INVENTORY:
Vehicles in New or Used Dealer Inventory SHOULD NOT be sold until the engine assembly is replaced. Once Lexus completes the parts replacement remedy, additional details will be provided in the dealer letter.

 

IF THE VEHICLE IS OWNED BY A CUSTOMER:
  1. Explain the condition and symptoms to the customer utilizing the FAQ.
  2. If the customer does not feel comfortable driving their vehicle, offer a loaner of a similar vehicle type until remedy parts are available.  It is the customer’s decision if they would like to take a loaner vehicle or not until remedy parts are available.
  3. If the customer has further questions or concerns, recommend the customer contact the Toyota Customer Experience Center

800-255-3987

M-F 7:00 a.m. – 7:00 p.m. CT, Sat. 8:00 a.m. – 5:00 p.m. CT

           

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Vehicles Emission Recall Proof of Correction Form (California only)

As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007).

Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by early November 2020. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.

Vehicles Emission Recall Proof of Correction Form (California only)

 

Warranty Reimbursement Procedures

Alternative Transportation Reimbursement Procedure

Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation which can be claimed up to $45 per day.

Op Code Description
A25AL2 Vehicle Rental 1-30 Days
A25AL3 Vehicle Rental 31-60 Days

 

NOTE:

  • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
  • Rentals that exceed the maximum allowable daily rate will require DSPM authorization.
  • Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted.

           

Warranty Reimbursement Procedure

Warranty Reimbursement Procedure

Op Code Description Flat Rate Hours
A25AL1 Inspect Block ID Number, no engine replacement necessary 0.5
  • The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
  • Towing can be claimed under Op Code A25AL1 for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.)
    • Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.

 

Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall.  Additionally, one day of rental vehicle expense (to a maximum of $45/day) while the vehicle is being remedied or the cost of pick-up and delivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety Recall and Special Service Campaign General Procedures document on TIS.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY RECALL 20LA02 (Remedy Notice)

Certain 2020 Model Year ES 300h
Certain Engine Blocks Can Cause Engine Failure Leading to Fire Risk

Frequently Asked Questions
Original Publication Date: February 18, 2020

Q1: What is the condition?
A1: Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly.  This issue may cause coolant to leak internally and/or externally during normal engine operation.  This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If the mechanical engine damage occurs, it could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire.

Q1a: If the condition is present in a hybrid vehicle, will the vehicle stall?
A1a: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location.

 

Q2: Are there any symptoms/warnings if the condition appears in a vehicle?
A2: If the condition occurs, it can cause coolant to leak internally and/or externally during normal engine operation and may lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, and/or an audible chime sounding.

 

Q3: Which warning messages may be displayed if the condition is present?
A3: If the condition occurs, the malfunction indicator lamp (MIL) shown below may illuminate in the instrument cluster. In addition to the malfunction indicator lamp, other warning lamps and message may also be displayed.

Malfunction Indicator Lamp (MIL) Master Warning Lamp
Malfunction Indicator Lamp (MIL) Master Warning Lamp

 

Q4: What is Lexus going to do?
A4: Lexus is currently preparing the remedy. When the remedy is available, Lexus dealers will inspect the engine block casting serial number to determine if it is involved.  In the cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one FREE OF CHARGE to customers.

 

Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 1,100 vehicles covered by this Safety Recall.

Model Name Model Year Approximate Total Vehicles Production Period
ES 300h 2020 1,100 Mid-September 2019 – Mid-December 2019
Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
A5a: Yes, certain 2020 model year Toyota Avalon HV, Camry, Camry HV and certain 2019 – 2020 model year RAV4, RAV4 HV vehicles are covered by this Safety Recall.

 

Q6: How does Lexus obtain my mailing information?
A6: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: How long will the remedy inspection take?
A7: The remedy inspection takes approximately 1 hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q8: What if I have additional questions or concerns?
A8: If you have additional questions or concerns, please contact the Lexus Guest Experience Center at 1-800-255-3987 Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.

 



Original Publication Date: February 06, 2020

To: All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

SAFETY RECALL 20LA02 (Interim Notice 20LB02)

Certain 2020 Model Year ES 300h
Certain Engine Blocks Can Cause Engine Failure Leading to Fire Risk

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2020 ES 300h Mid-September 2019 – Mid-December 2019 1,100 600
Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

On February 06, 2020, Lexus will file a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year ES 300h vehicles.

 

Condition

Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly.  This issue may cause coolant to leak internally and/or externally during normal engine operation.  This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If the mechanical engine damage occurs, it could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire.

 

Remedy

Lexus is currently preparing the remedy. When the remedy is available, Lexus dealers will inspect the engine block casting serial number to determine if it is involved.  In the cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one FREE OF CHARGE to customers.

 

Covered Vehicles

There are approximately 1,100 vehicles covered by this Safety Recall. No vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Lexus will notify owners by early April 2020.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 600 vehicles in new dealer inventory as of February 04, 2020.

Red Stop Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall  remedy becomes available.  Lexus provides these flooring reimbursements at 60-day intervals.  Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE:

  • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
  • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part Number Description Quantity
00241-INSPT Inspection Mirror Hang Tag 25 Per Pack

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

Lexus typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Lexus.

Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to [email protected]toyota.com. In the subject line of the email, state “Disclosure Form 20LA02/20LB02” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

L/Certified Vehicles

L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

LCCS Service Loaners

Lexus requests that dealers remove all LCCS service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Lexus Guest Experience Center (1-800-255-3987) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Warranty Reimbursement Procedures

Loaner Vehicle or Alternative Transportation Reimbursement Procedure

Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation which can be claimed up to $45 per day.

Op Code Description
TBD Vehicle Rental 1-30 Days

 

NOTE:

  • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
  • Rentals that exceed the maximum allowable daily rate will require DSPM authorization.
  • Dealers will be allowed to file these Op Codes up to 90 days after the final phase has launched into remedy. After that time, no claims for alternative transportation reimbursement will be accepted.

 

Campaign Designation / Phase Decoder

Campaign Designation / Phase Decoder
Examples:

19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

Thank you for your cooperation.


SAFETY RECALL 20LA02 (Interim Notice 20LB02)

Certain 2020 Model Year ES 300h
Certain Engine Blocks Can Cause Engine Failure Leading to Fire Risk

Frequently Asked Questions
Original Publication Date: February 06, 2020

Q1: What is the condition?
A1: Some of the subject vehicles may be equipped with an engine block that was manufactured incorrectly.  This issue may cause coolant to leak internally and/or externally during normal engine operation.  This can lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, an audible chime sounding, and/or, in some cases, engine overheating and possible internal mechanical engine damage. If the mechanical engine damage occurs, it could cause engine oil to leak, which, in the presence of an ignition source, can lead to an increased risk of fire.

Q1a: If the condition is present in a hybrid vehicle, will the vehicle stall?
A1a: If the engine stalls in a hybrid vehicle, the vehicle will enter a fail safe driving mode, allowing the driver to operate the vehicle at reduced power for certain distances to maneuver the vehicle to a safe location.

 

Q2: Are there any symptoms/warnings if the condition appears in a vehicle?
A2: If the condition occurs, it can cause coolant to leak internally and/or externally during normal engine operation and may lead to engine noise, engine smoke, warning lights/malfunction indicator illumination, and/or an audible chime sounding.

 

Q3: Which warning messages may be displayed if the condition is present?
A3: If the condition occurs, the malfunction indicator lamp (MIL) shown below may illuminate in the instrument cluster. In addition to the malfunction indicator lamp, other warning lamps and message may also be displayed.

Malfunction Indicator Lamp (MIL) Master Warning Lamp
Malfunction Indicator Lamp (MIL) Master Warning Lamp

 

Q4: What is Lexus going to do?
A4: Lexus is currently preparing the remedy. When the remedy is available, Lexus dealers will inspect the engine block casting serial number to determine if it is involved.  In the cases where an involved engine block is identified, dealers will replace the engine including the engine block with a new one FREE OF CHARGE to customers.

 

Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 1,100 vehicles covered by this Safety Recall.

Model Name Model Year Approximate Total Vehicles Production Period
ES 300h 2020 1,100 Mid-September 2019 – Mid-December 2019
Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
A5a: Yes, certain 2020 model year Toyota Avalon HV, Camry, Camry HV and certain 2019 – 2020 model year RAV4, RAV4 HV vehicles are covered by this Safety Recall.

 

Q6: How does Lexus obtain my mailing information?
A6: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Lexus Guest Experience Center at 1-800-255-3987 Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.

 

 


 


8 Affected Products

Vehicles

MAKE MODEL YEAR
LEXUS ES300H 2020
TOYOTA AVALON HYBRID 2020
TOYOTA CAMRY 2020
TOYOTA CAMRY HYBRID 2020
TOYOTA RAV4 2019-2020
TOYOTA RAV4 HYBRID 2019-2020

10 Associated Documents

Manufacturer Notices(to Dealers,etc)-Dealer Packet

RCMN-20V064-7865.pdf 956.403KB

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Miscellaneous Document – Defect Information Report

RMISC-20V064-0396.pdf 173.665KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V064-6516.pdf 181.781KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V064-9485.pdf 230.695KB

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Recall Acknowledgement – consequence section modified

RCAK-20V064-2632.pdf 301.766KB

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Defect Notice 573 Report

RCLRPT-20V064-7826.PDF 217.878KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V064-1370.pdf 330.148KB

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Remedy Instructions and TSB

RCRIT-20V064-6360.pdf 1141.213KB

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Remedy Instructions and TSB

RCRIT-20V064-5159.pdf 866.752KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V064-6090.pdf 378.749KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V064&docType=RCL

 


 

Bestseller No. 1
Genuine 00272 SLLC2 Engine Coolant / Antifreeze
  • Single Quantity
  • No Core Charge Req.
  • Weight: 9.34lbs
  • Contains a bittering agent
Bestseller No. 2
Zerex Asian Vehicle Red Silicate and Borate Free 50/50 Prediluted Ready-to-Use Antifreeze/Coolant 1 GA
  • Formulated to replace the OEM fluid in Asian make vehicles such as Toyota , Lexus , Scion and others requiring a red, silicate free HOAT antifreeze/coolant
  • 5 year/150, 000 mile . Silicate-free, long-life, phosphate Hybrid Organic Acid Technology chemistry
  • The long life formula provides protection for all cooling system metals from rust and corrosion. The silicate free, borate free formula helps protect against harmful scale and deposits
  • Meets the following OEM and industry specifications: JIS K 2234-1994, Hyundai/KIA MS 591-08, Mitsubishi ES-64217, Ford WSS-M97B55-A, ASTM 3306, ASTM D4985, Federal Specification A-A-870A
  • Note: Please check the vehicle specification before purchasing the item.
Bestseller No. 3
Genuine Toyota Parts - Antifreeze Gallon W (00272-1LLAC-01)
  • And Vehicle Specific
  • Manufacturer
  • Toyota Quality Assured
  • OEM, Not After Market
  • Vehicle Specific
Bestseller No. 4
Bestseller No. 5
OEM Recochem 86-384ROEMT Red Premium Antifreeze 50/50 Extended Life RED
  • Application: Automotive and light duty vehicles requiring a OAT engine coolant
  • Recommended for: Lexus, Toyota, Scion
  • Formulation Features: Silicate, borate, nitrite & amine free.
  • Meets or exceeds performance requirements of: ASTM D3306; JIS K2234
  • For best results, do not mix with conventional high pH, borate or silicate based antifreeze/coolant.
Bestseller No. 6
Genuine Toyota Parts - Antifreeze/Coolant (00272-1LLAC)
  • And Vehicle Specific
  • Manufacturer
  • Toyota Quality Assured
  • OEM, Not After Market
  • Vehicle Specific
Bestseller No. 7
Zerex Asian Vehicle Blue Silicate and Borate Free 50/50 Prediluted Ready-to-Use Antifreeze/Coolant 1 GA
  • 5 year/150, 000 mile . Silicate-free, long-life, phosphate Hybrid Organic Acid Technology chemistry
  • Formulated to replace the OEM fluid in Asian make vehicles such as Honda, Nissan, KIA, Hyundai and others requiring a blue, silicate free HOAT antifreeze/coolant
  • The long life formula provides protection for all cooling system metals from rust and corrosion. The silicate free, borate free formula helps protect against harmful scale and deposits
  • Meets the following OEM and industry specifications: Hyundai/KIA MS 591-08, Mitsubishi ES-64217, JIS K 2234-1994, Ford WSS-M97B55-A, ASTM 3306, ASTM D4985, Federal Specification A-A-870A
  • Contains 30 – 50 ppm of denatonium benzoate as a bittering agent
Bestseller No. 8
Zerex Original Green 50/50 Prediluted Ready-to-Use Antifreeze/Coolant 1 GA
  • Provides protection down to -34 degree fahrenheit
  • Helps prevent rust and corrosion
  • A patented organic acid corrosion inhibitor package to provide extended engine protection against rust and corrosion
  • Contains 30 – 50 ppm of denatonium benzoate as a bittering agent
Bestseller No. 9
Zerex DEX-COOL Organic Acid Technology Antifreeze/Coolant 1 GA
  • ZEREX DEX-COOL antifreeze coolant is approved by General Motors to the GM 6277M specification
  • ZEREX DEX-COOL antifreeze coolant contains no phosphates, silicates, borates, nitrates, amines and nitrites
  • Valvoline ZEREX DEX-COOL antifreeze coolant is a patented* carboxylate formulation with a service life of up to five years or 150,000 miles
  • When diluted 50% with water, ZEREX DEX-COOL protects modern engine components from winter freezing and summer boiling
  • For any product use or product technical questions call 1-800-TEAM-VAL
Bestseller No. 10
OEM Recochem 86-324POEMVW-4PK Pink Premium Antifreeze 50/50 Extended Life-Euro II Pink
  • Application: Newer model foreign cars and light duty gasoline or diesel engine vehicles and recommended for: Audi, VW, Porsche
  • Features: Low silicate OAT. Nitrite, amine & phosphate (NAP) free. Aluminum compatible.
  • Meets or exceeds performance requirements of: ASTM D3306; BS6580; VW TL 774F
  • Recommended change interval: 250,000 km or 5 years service protection
  • Provides excellent coolant-to-coolant compatibility with all coolant technology, however for best results, do not mix with conventional high pH, phosphate, borate or silicate based antifreeze/coolant.

Last update on 2020-07-07 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-07 / Affiliate links / Images from Amazon Product Advertising API

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