SAFETY RECALL 20TA06 – Potential Vehicle Stall While Driving – 2020 Toyota Highlander

March 19, 2020 NHTSA CAMPAIGN NUMBER: 20V162000

ECU Error May Cause Vehicle Stall

Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V162

Manufacturer Toyota Motor Engineering & Manufacturing

Components FUEL SYSTEM, GASOLINE, ENGINE

Potential Number of Units Affected 38,810

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.

 

Remedy

Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is 20TA06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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Original Publication Date: March 19, 2020 

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL 20TA06 (Remedy Notice)

Certain 2020 Model Year Highlander
Potential Vehicle Stall While Driving

Model / Years	Production Period	Approximate Total Vehicles	Approximate Stop Sale Dealer Inventory
2020 Highlander	Late June 2019 – Early March 2020	38,800	15,890

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.

 

On March 19, 2020 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2020 model year Highlander vehicles.

 

Condition

The subject vehicles are equipped with a feature that stops and restarts the engine. Under certain driving patterns and vehicle conditions, this feature may not operate correctly resulting in a vehicle stall. If a vehicle stall occurs, an audible chime will sound and multiple warning indicators will illuminate. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

 

Remedy 

Any authorized Toyota dealer will update the engine control unit (ECU) software FREE OF CHARGE.

 

Covered Vehicles

There are approximately 38,800 vehicles covered by this Safety Recall. Approximately 1,000 vehicles involved in this Safety Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by mid-May 2020.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures 

New Vehicles in Dealership Inventory 

There are approximately 15,890 vehicles in new dealer inventory as of March 18, 2020.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60-day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

 

NOTE:

• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety  Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. 

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 20TA06” and include the VIN. 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota.  All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:

• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Vehicles Emission Recall Proof of Correction Form (California only)

As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007).

Please complete the form and provide it to the owner. The first noncompleted VINs will be submitted to the California state DMV by early November 2020. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.

 

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

 

Op Code	Description	Flat Rate Hours
FB0001	Reprogram the engine ECU	0.8

 

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Towing can be claimed under Op Code FB0001 for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.
  • Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.
• In the rare case that the Engine Control Unit (ECU) contains the latest calibration ID (no software update needed), use opcode FB0001

 

Claim Filing Accuracy and Correction Requests

It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

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Certain 2020 Model Year Highlander
Potential Vehicle Stall While Driving

 

Frequently Asked Questions
Original Publication Date: March 19, 2020

Q1:	What is the condition?
A1:	The subject vehicles are equipped with a feature that stops and restarts the engine. Under certain driving patterns and vehicle conditions, this feature may not operate correctly resulting in a vehicle stall. If a vehicle stall occurs, an audible chime will sound and multiple warning indicators will illuminate. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.
Q2:	What is the purpose of the feature that stops and restarts the engine?
A2:	The Stop and Start system stops and starts the engine according to brake pedal or shift lever operation when the vehicle is stopped, such as at a stoplight, intersection, etc., in order to help improve fuel economy and reduce noise pollution caused by engine idling.
Q3:	Are there any symptoms/warnings before the vehicle stall can occur?
A3:	No.
Q4:	Could the vehicle stall regardless of the driving speed?
A4:	Yes, for this condition, the vehicle stall can occur independent of driving speed.
Q5:	Will safety features such as Toyota Safety Sense and airbags function when a vehicle stall occurs?
A5:	Yes. Both safety features will function normally.
Q6:	Can the vehicle be restarted after a vehicle stall?
A6:	Yes. With the vehicle stopped and the transmission in the “Park” position, the engine can be restarted if the driver: 1) Presses the engine (ignition) switch once or twice until the meter display extinguishes (and “ACCESSORY” or “IGNITION ON” is not shown on the multi-information display); 2) Waits approximately 15 seconds; and 3) Depresses the brake pedal, then press the engine (ignition) switch to start the engine.
Q7:	What is Toyota going to do?
A7:	Toyota will send an owner notification by first class mail by mid-May 2020 advising owners to make an appointment with their authorized Toyota dealer to have the engine control unit (ECU) software updated FREE OF CHARGE to customers. NOTE (Customers who live in the state of California) The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.
Q8:	Which and how many vehicles are covered by this Safety Recall?
A8:	There are approximately 38,800 vehicles covered by this Safety Recall. Model Name Model Year Production Period Highlander 2020 Late June 2019 – Early March 2020
	Q8a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A8a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Q9:	How long will the repair take?
A9:	The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q10:	How does Toyota obtain my mailing information?
A10:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

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URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

 

This notice applies to your vehicle:

VIN ABCDEFGH987654321

 

IMPORTANT SAFETY RECALL (Remedy Notice)

Certain 2020 Model Year Highlander Vehicles
Potential Vehicle Stall While Driving
NHTSA Recall No. 20V-162

 

Dear <FirstName/LastName>:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Highlander vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the condition?

The subject vehicles are equipped with a feature that stops and restarts the engine. Under certain driving patterns and vehicle conditions, this feature may not operate correctly resulting in a vehicle stall. If a vehicle stall occurs, an audible chime will sound and multiple warning indicators will illuminate. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

 

What Should You Do?

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

Your local Toyota dealer will be more than happy to answer any of your questions.

To find a dealer near you, visit www.toyota.com/dealers.

For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.

If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time.

 

What is the purpose of the feature that stops and restarts the engine?

The Stop and Start system stops and starts the engine according to brake pedal or shift lever operation when the vehicle is stopped, such as at a stoplight, intersection, etc., in order to help improve fuel economy and reduce noise pollution caused by engine idling.

 

What will Toyota do?

Any authorized Toyota dealer will update the engine control unit (ECU) software FREE OF CHARGE to you.

 

This is an important Safety Recall.

The remedy will take approximately one hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

Until the remedy can be performed, you can manually disable the feature by using the Stop & Start cancel switch, located in the center console, each time the ignition is turned ON. An indicator light will illuminate in the combination meter to indicate that the feature is inactive. Refer to the owner’s manual and the image to the right for more details.

If you experience a vehicle stall condition that is related to this condition, the vehicle can be restarted. With the vehicle stopped and the transmission in the “Park” position, the engine can be restarted if the driver:

1) Presses the engine (ignition) switch once or twice until the meter display extinguishes (and “ACCESSORY” or “IGNITION ON” is not shown on the multi-information display);

2) Waits approximately 15 seconds; and

3) Depresses the brake pedal, then press the engine (ignition) switch to start the engine.

If you have experienced the condition and are uncomfortable driving your vehicle to the dealership, please contact your authorized Toyota dealer who can arrange for vehicle pickup.

 

What if you live in California and do not have this Safety Recall Campaign performed?

The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed.

Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.

 

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator, please forward this letter to them.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

Toyota Motor Sales, USA

 

RETIRO DE SEGURIDAD URGENTE

Este es un Retiro de Seguridad importante.

El remedio se realizará SIN CARGO para usted.

 

Este aviso aplica a su vehículo:

VIN ABCDEFGH987654321

 

RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)

Ciertos vehículos Highlander de año 2020
El vehículo puede potencialmente detenerse mientras se conduce
Retiro de Seguridad de NHTSA No. 20V-162

 

Estimado (nombre/apellido del cliente):

Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos modelo Highlander de año 2020.

Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.

 

¿Cuál es la condición?

Los vehículos cuestionables están equipados con una función que detiene y arranca de nuevo el motor. Bajo ciertos patrones de conducción y condiciones del vehículo, está función pudiera no funcionar correctamente ocasionando que el vehículo se detenga. Si se detiene el vehículo, un sonido de campana audible sonará y múltiples indicadores de advertencia se iluminarán. Si el vehículo se detiene a altas velocidades mientras conduce, esto podría aumentar el riesgo de una colisión.

 

¿Qué Debe Hacer?

Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.

Su concesionario Toyota local responderá con gusto todas sus preguntas.

Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.

Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.

Si requiere más asistencia, puede comunicarse con el Centro de Experiencias del Cliente Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro.

 

English version on front side
Versión en inglés en el frente

¿Cuál es el propósito de la función que detiene y arranca de nuevo el motor?20TA06

El sistema de detención y arranque detiene y arranca el motor de acuerdo con el pedal de freno o el funcionamiento de la palanca de cambios cuando se detiene el vehículo, tal como en un semáforo, una intersección, etc., para ayudar con el rendimiento de combustible y reducir la contaminación ambiental ocasionada por el motor en marcha mínima.

 

¿Qué hará Toyota?

Cualquier concesionario Toyota autorizado actualizará el programa de la unidad de control del motor (ECU) SIN COSTO para usted.

 

Este es un Retiro de Seguridad importante.

El remedio tomará aproximadamente una hora. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo. Hasta que el remedio pueda ser realizado, usted puede deshabilitar la función manualmente usando el interruptor de cancelar la función “Stop & Start” (Detener y Volver arrancar), ubicada en la consola central, cada vez que el sistema de encendido se gira a ON. Una luz indicadora se iluminará en el medidor de combinación para indicar que la función está inactiva. Consulte el manual del propietario y la imagen a la derecha para más detalles.

Si experimenta una condición de parada del vehículo relacionada con esta condición, el vehículo puede volver a arrancarse. Con el vehículo detenido y la transmisión en la posición “Park”, el motor puede volver a arrancarse si el conductor:

1) Presiona el interruptor (encendido) del motor una vez o dos veces hasta que la pantalla del medidor se desvanezca (y “ACCESSORY” o “IGNITION ON” no se muestre en la pantalla de información múltiple);

2) Espera aproximadamente 15 segundos; y

3) Presiona el pedal del freno, luego presione el interruptor (encendido) del motor para arrancar el motor.

Si el vehículo tiene esta condición y usted no se siente cómodo conduciendo el vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo.

 

¿Qué pasa si vive en California y no se ha realizado este Retiro de Seguridad?

El estado de California requiere que se completen las Campañas de Servicio / Campañas de Retiro de Seguridad sobre piezas relacionadas con emisiones antes de renovar el registro del vehículo. Además, el estado requiere que cada vehículo debe pasar una prueba de emisiones (Verificación de SMOG) cada dos años y antes de que se venda. Si no se completa esta Campaña de Retiro de Seguridad GRATUITA, la Junta de Recursos de Aire de California (CARB) no permitirá que se registre su vehículo. Los reglamentos del estado de California requieren que Toyota proporcione al Departamento de vehículos de motor un registro de todos los vehículos a los que no se les ha completado la Campaña de Retiro de Seguridad.

Su concesionario Toyota le proporcionará un formulario de comprobante de corrección del Retiro de Seguridad de Emisiones en el vehículo después de que se complete la campaña. Asegúrese de conservar este formulario, porque el DMV puede requerir que usted proporcione un comprobante de que se completó la campaña durante el proceso de renovación del registro de su vehículo.

 

¿Qué pasa si usted no es el propietario o el operador de este vehículo?

Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.

Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.

Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.

Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.

Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.

Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado. Muchas gracias por conducir un Toyota.

Atentamente,

Toyota Motor Sales, USA

 

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March 19, 2020

 

DEFECT INFORMATION REPORT

 

1. Vehicle Manufacturer Name:

Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”]
4000 Tulip Tree Drive, Princeton, IN 47670-4000

 

Affiliated U.S. Sales Company:

Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of Engine Control Unit (ECU):

DENSO International America, Inc.
24777 Denso Drive, Southfield, Michigan 48086 U.S.A.
Phone: +1-248-350-7500

 

Country of Origin: U.S.A.

 

2. Identification of Involved Vehicles and Affected Components:

 

Based on production records, we have determined the involved vehicle population as in the table below.

Make/Car Line	Model Year	Manufacturer	Production Period
Toyota / Highlander	2020	TMMI	June 24, 2019 through March 4, 2020

 

Applicability	Part Number	Part Name	Component Description
MY2020 Toyota Highlander	89661- 0EB60(FWD) 89661- 0EB80(AWD)	Computer Assy, Engine Control	Engine Control Unit (ECU)

 

Note:

(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2) Other Toyota or Lexus vehicles sold in the U.S. do not use the same engine control unit (ECU) that contains this implementation of the engine stop and start feature with the programming error described below.

 

3. Total Number of Vehicles Potentially Involved:

38,810

 

4. Percentage of Vehicles Estimated to Actually Contain the Defect:

100% of the involved vehicles contain an engine control unit (ECU) with this implementation of the engine stop and start feature that has the programming error, described below.  Whether the issue in each case will lead to a vehicle stall while driving at higher speeds depends on the driving patterns and vehicle conditions.

 

5. Description of Problem:

The subject vehicles are equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine that contains a feature that stops and restarts the engine and cuts the fuel supply under certain driving conditions.  Due to a programming error arising from the implementation of this feature in the subject vehicles, under certain driving patterns and vehicle conditions, the fuel may not be correctly supplied to the engine resulting in a vehicle stall without warning to the driver.  If a vehicle stall occurs, an audible chime will sound and multiple warning indicators will illuminate indicating the engine has stopped.  In some instances, a vehicle stall could occur while driving at higher speeds, increasing the risk of a crash.

 

6. Chronology of Principal Events:

Late January 2020 – Late February 2020

In late January 2020, Toyota received four technical assistance calls from four dealers related to alleged vehicle stalls while driving at lower speeds by customers on 2020MY Highlander vehicles.  Toyota received two additional calls during the first week of February 2020 and received vehicle data (freeze frame data and/or service connect data) from those vehicles.  Toyota reviewed the data and observed that it indicated the vehicles had stalled while driving at lower speeds, but based on these data, what may have caused the stall condition could not be determined.  Further, all six dealers were unsuccessful in duplicating the alleged stall condition during test drives of those vehicles.

 

Through February, Toyota continued to monitor this issue and received additional technical assistance calls from dealers.  Toyota recovered additional vehicle data (Data Communication Module (DCM) data) from some of the vehicles about which it received technical assistance calls.  Toyota observed in the DCM data recovered that a fuel injection stop flag had set prior to the stall condition.  Further investigation was needed to determine why a fuel injection stop flag was being activated in these cases.  Toyota hypothesized that it could generally be related to the vehicles’ drive pattern and/or the fuel injection system.  The technical assistance calls received up until this time involving this issue suggested that it occurs mostly at lower speeds.  However, one case reported that a vehicle had stalled at a higher speed.

 

In late February, Toyota received two additional technical assistance calls from dealers in California alleging vehicle stalls at lower speed.  Toyota was able to conduct an inspection and test drive these vehicles.  During the test drive for one of the vehicles, Toyota followed the drive pattern and route as described by the customer and was able to duplicate the stall condition in the same location the customer alleged a stall. Toyota was also able to duplicate the stall condition on the second vehicle. The data from the vehicle systems being monitored during the test drives and inspections were collected for further investigation.

 

In parallel with the aforementioned data collection, Toyota reviewed the software programming logic related to the fuel injection stop flag.  Taking into account the additional information from the vehicle inspections in California, based on the review of the software programming logic, Toyota hypothesized that the stall condition could be related to the programming for the stop and start feature within the engine control unit (ECU).  Toyota then conducted a series of tests to understand under what conditions a stall could occur.

 

Late February 2020 to Early March 2020

From late February to Early March, Toyota conducted vehicle tests on a dynamometer as well as actual vehicle test drives and was able to duplicate the stall condition using a specific series of steps that were related to the stop and start feature in the vehicle.  During these tests, Toyota activated the first stop and start sequence (after ignition on) using the brake and interrupted that sequence by no longer applying the brake and instead applying the accelerator pedal.  Afterwards, the next pedal application of accelerator pedal “off” or brake pedal “on” would activate a fuel cut request and turn on the fuel injection stop flag.  In these tests, the next accelerator pedal “on” or engine rpm change turned the fuel cut request off but the fuel injection stop flag remained on (due to the programming error causing the fuel injection amount to be wrongly calculated as zero).  As a result, fuel was not supplied to the engine and this resulted in a vehicle stall without warning to the driver.  When the vehicle stall occurred, an audible chime sounded and multiple warning indicators illuminated indicating the engine has stopped.

 

Based on this information, Toyota reviewed the previous cases reported through the technical assistance dealer calls and identified that the condition duplicated in the aforementioned testing may also occur while driving at higher speeds.

 

March 13, 2020

Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.

 

As of March 9, 2020 based on a diligent review of records, Toyota’s best engineering judgement is that there are 8 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.

 

7. Description of Corrective Repair Action:

All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer.  For all involved vehicles, the dealer will reflash the engine control unit (ECU) at no cost.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

8. Recall Schedule:

Notifications to owners of the affected vehicles will occur by May 18, 2020.  A copy of the draft owner notification will be submitted as soon as it is available.

 

9. Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent by March 19, 2020.  Copies of dealer communications will be submitted as they are issued.

 

10. Manufacturer’s Campaign Number:

20TA06

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
TOYOTA	HIGHLANDER	2020

 

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11 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V162-7879.pdf 372.565KB

 

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Miscellaneous Document – DEFECT INFORMATION REPORT

RMISC-20V162-3223.pdf 31.469KB

 

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Recall Acknowledgement

RCAK-20V162-3111.pdf 289.256KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V162-9734.pdf 352.934KB

 

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Remedy Instructions and TSB

RCRIT-20V162-5542.pdf 701.006KB

 

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Defect Notice 573 Report

RCLRPT-20V162-7084.PDF 213.936KB

 

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Remedy Instructions and TSB

RCRIT-20V162-6858.pdf 622.314KB

 

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Remedy Instructions and TSB

RCRIT-20V162-9962.pdf 353.674KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V162-5134.PDF 211.343KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V162-6354.PDF 211.25KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V162-2348.PDF 211.147KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V162&docType=RCL

 

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Reprogramming

J2534 Reprogramming

Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite

Toyota, Scion, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a Toyota validated J2534 interface. Vehicle recalibration requires the use of the following:

• Toyota validated J2534 interface

• TIS Professional Level Subscription

• Toyota Calibration Update Wizard software (installed along with Techstream Software)

• Personal Computer running Microsoft Windows XP/2000 or later operating system

Toyota strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.

Toyota works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on Toyota, Scion, and Lexus vehicles.

It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by Toyota. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of Toyota's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. Toyota makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.

 

J2534 Approved Device Application Chart

Device Name	Supplier	Version			CUW Version	Supported OS
		Firmware*	DLL*	API*
Flasher LT-Import	Bosch Diagnostics	01.02.07	01.02.07	04.04	8.8	B, C, D, E
Flasher PRO	Bosch Diagnostics	01.09.18	01.09.18	04.04	8.8	B, C, D, E
Mastertech VCI	Bosch Diagnostics	13.0.75.27	2.0.75.27	04.04	Testing in Progress	B, C, D, E
VSI-2534	Dearborn Group	1.112	2.05.22	04.04	8.10	C, D
CarDAQ Plus	Drew Technologies	01.09.18	01.09.18	04.04	8.8	B, C, D, E
Mongoose MFC	Drew Technologies	01.02.07	01.02.07	04.04	8.8	B, C, D, E
Mongoose PRO	Drew Technologies	1.1.12.0	1.1.12.0	04.04	8.16	A, B, C, D
Pass Thru Pro II	Snap-On	01.09.18	01.09.18	04.04	8.8	B, C, D, E

*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.

 

Supported Operating Systems

A	Windows 8 (32-bit; 64-bit)
B	Windows 7 (32-bit; 64-bit)
C	Windows VISTA Home Basic, Home Premium, Business, Ultimate
D	Windows XP Pro SP1 or later
E	Windows 2000 SP2 or later

For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.

 

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Obtaining Calibration Files

The Flash Reprogramming Calibration CD is no longer available.

ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.

Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.

 

https://techinfo.toyota.com

 

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This product presentation was made with AAWP plugin.