May 20, 2020 NHTSA CAMPAIGN NUMBER: 20V286000
Front Lower Suspension Arms May Separate
If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 20V286
Manufacturer Toyota
Motor Engineering & Manufacturing
Components SUSPENSION
Potential Number of Units Affected 9,502
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
Remedy
Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s interim numbers for this recall are 20TB08 / 20TA08.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: May 20, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 20TA08 (Interim Notice 20TB08)
Certain 2019 – 2020 Model Year Rav4
Certain 2019 – 2020 Model Year Rav4 Hybrid
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| Rav4 2019 – 2020 | Late September 2019 – Late October 2019 | 7,300 | 360 |
| Rav4 Hybrid 2019 – 2020 | Late September 2019 – Late October 2019 | 2,200 | 50 |
 | STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details. | |
On May 20, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 – 2020 model year Rav4 and Rav4 Hybrid vehicles.
Condition
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. If a vehicle is driven frequently with rapid acceleration and deceleration over its lifetime, an involved front lower suspension arm can eventually separate, resulting in a loss of vehicle control and increasing the risk of a crash.
Remedy
Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace both front lower suspension arms with new ones FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in July 2020.
Covered Vehicles
There are approximately 9,500 vehicles covered by this Safety Recall. Approximately 1,000 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by mid-July 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 410 vehicles in new dealer inventory as of May 19, 2020.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 20TA08/20TB08” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) which can be claimed for $35 per day.
| Op Code | Description |
| TB08R1 | Vehicle Rental 1-30 Days |
| TB08R2 | Vehicle Rental 31-60 Days |
NOTE:
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
Campaign Designation / Phase Decoder
 |
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TA08 (Interim Notice 20TB08)
Certain 2019 – 2020 Model Year Rav4
Certain 2019 – 2020 Model Year Rav4 Hybrid
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
Frequently Asked Questions
Original Publication Date: May 20, 2020
| Q1: | What is the condition? | ||||||||||||||||
| A1: | The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. If a vehicle is driven frequently with rapid acceleration and deceleration over its lifetime, an involved front lower suspension arm can eventually separate, resulting in a loss of vehicle control and increasing the risk of a crash.
| ||||||||||||||||
| Q2: | What is Toyota going to do? | ||||||||||||||||
| A2: | When the remedy becomes available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to replace both front lower suspension arms with new ones FREE OF CHARGE.
| ||||||||||||||||
| Q3: | When will the remedy become available? | ||||||||||||||||
| A3: | Toyota is currently preparing the parts and repair instructions for the remedy. At this time, Toyota estimates that the remedy can be available in July 2020.
| ||||||||||||||||
| Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||||||||
| A4: | There are approximately 9,500 vehicles covered by this Safety Recall.
| ||||||||||||||||
| Q5: | How does Toyota obtain my mailing information? | ||||||||||||||||
| A5: | Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||||||||
| Q6: | What if I have additional questions or concerns? | ||||||||||||||||
| A6: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
INTERIM NOTICE
We are currently preparing the remedy. We will notify you again when the remedy is available.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2019–2020 Model Year RAV4 Vehicles
Certain 2019–2020 Model Year RAV4 Hybrid Vehicles
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
NHTSA Recall No. 20V-286
Dear <FirstName/LastName>:
| What Should You Do?
We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. Your local Toyota To find a dealer near you, visit www.toyota For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota If you require further assistance, you may contact the Toyota |
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year RAV4 and RAV4 Hybrid vehicles.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. Under certain driving conditions, over time, affected front lower suspension arms can separate from the front wheel assembly, resulting in a loss of vehicle control and an increase risk of a crash.
| Spanish translation on back side Traducción en español en el lado inverso |
What will Toyota do?
Toyota is currently preparing the remedy. When the remedy becomes available, Toyota dealers will replace both front lower suspension arms with new ones FREE OF CHARGE.
| This is an important Safety Recall.
We appreciate your patience while we prepare the remedy. You will receive a second owner notification when the remedy is available. If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota |
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
20TB08 Interim
NOTIFICACIÓN INTERINO
Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
RETIRO DE SEGURIDAD IMPORTANTE (Notificación interino)
Ciertos vehículos modelo RAV4 de año 2019–2020
Ciertos vehículos modelo RAV4 Hybrid de año 2019–2020
Pérdida potencial del control del vehículo debido a la separación del brazo de la suspensión inferior delantera
Retiro de Seguridad de NHTSA No. 20V-286
Estimado (nombre/apellido del cliente):
| ¿Qué Debe Hacer?
Nosotros apreciamos su paciencia mientras preparamos el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Su concesionario Toyota Para encontrar un concesionario cerca de usted, visite www.toyota Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota Si requiere más asistencia, puede comunicarse con el Centro de Experiencias del Cliente Toyota |
Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos modelo RAV4 y RAV4 Hybrid de año 2019–2020.
Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.
¿Cuál es la condición?
Los brazos de la suspensión inferior delantera, los cuales se conectan con las ruedas delanteras, en los vehículos sujetos, pueden haber sido fabricados con material producido inadecuadamente. Bajo ciertas condiciones de conducción, con el paso del tiempo, los brazos de la suspensión inferior delantera afectados pueden separarse del conjunto de las ruedas delanteras, ocasionado una pérdida de control del vehículo y aumentando el riesgo de un choque.
| English version on front side Versión en inglés en el frente |
¿Qué hará Toyota?
Toyota actualmente está preparando el remedio. Cuando el remedio esté disponible, los concesionarios Toyota reemplazarán SIN CARGO ambos brazos de la suspensión inferior delantera con unos nuevos.
| Este es un Retiro de Seguridad importante.
Nosotros apreciamos su paciencia mientras preparamos el remedio. Usted recibirá una segunda notificación al propietario cuando el remedio esté disponible. Si el vehículo está experimentando las condiciones descritas y no puede conducir el vehículo al concesionario, por favor comuníquese con su concesionario Toyota |
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.
Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado.
Muchas gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
20TB08 Interim
Original Publication Date: July 23, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 20TA08 (Remedy Notice)
Certain 2019 – 2020 Model Year Rav4
Certain 2019 – 2020 Model Year Rav4 Hybrid
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
NHTSA Recall No. 20V-286
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| Rav4 2019 – 2020 | Late September 2019 – Late October 2019 | 7,300 | 360 |
| Rav4 Hybrid 2019 – 2020 | Late September 2019 – Late October 2019 | 2,200 | 50 |
|
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. | |
On May 20, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019 – 2020 model year Rav4 and Rav4 Hybrid vehicles.
Condition
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. Under certain driving conditions, over time, affected front lower suspension arms can separate from the front wheel assembly, resulting in a loss of vehicle control and an increase risk of a crash.
Remedy
Any authorized Toyota dealer will replace both front lower suspension arms with new ones FREE OF CHARGE.
Covered Vehicles
There are approximately 9,500 vehicles covered by this Safety Recall. Approximately 1,000 vehicles involved in this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in early August 2020. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 410 vehicles in new dealer inventory as of May 19, 2020
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state, “Disclosure Form 20TA08” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Customer Experience Center (1888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
| Description | Quantity | Part Number |
| ARM SUB-ASSY, SUSPENSION LWR RH W/BUSH | 1 | 04009-1B142 |
| ARM SUB-ASSY, SUSPENSION LWR LH W/BUSH | 1 | 04009-1B242 |
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (Chassis)
- Expert Technician (any specialty)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
For customers who requested a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) during the interim phase, a loaner vehicle or alternative transportation can be claimed for $35 per day.
| Op Code
(File under designation 20TB08) | Description |
| TB08R1 | Vehicle Rental 1-30 Days |
| TB08R2 | Vehicle Rental 31-60 Days |
NOTE:
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
- Dealers will be allowed to file these Op Codes until October 22, 2020. After that date, no claims for alternative transportation reimbursement will be accepted.
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
| 2TA081 | Replace Both Front Lower Suspension Arms | 3.1 |
- The flat rate time includes 0.1 hours for administrative cost per unit for the dealership.
- The flat rate time includes inspecting and adjusting front wheel alignment.
- Towing can be claimed under Op Code 2TA081 for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.
- Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
|
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TA08 (Remedy Notice)
Certain 2019 – 2020 Model Year Rav4
Certain 2019 – 2020 Model Year Rav4 Hybrid
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
NHTSARecall No. 20V-286
Frequently Asked Questions
Original Publication Date: July 23, 2020
| Q1: | What is the condition? | ||||||||||||||||
| A1: | The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. If a vehicle is driven frequently with rapid acceleration and deceleration over its lifetime, an involved front lower suspension arm can eventually separate, resulting in a loss of vehicle control and increasing the risk of a crash.
| ||||||||||||||||
| Q2: | What is Toyota going to do? | ||||||||||||||||
| A2: | When the remedy becomes available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to replace both front lower suspension arms with new ones FREE OF CHARGE.
| ||||||||||||||||
| Q3: | When will the remedy become available? | ||||||||||||||||
| A3: | Toyota is currently preparing the parts and repair instructions for the remedy. At this time, Toyota estimates that the remedy can be available in July 2020.
| ||||||||||||||||
| Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||||||||
| A4: | There are approximately 9,500 vehicles covered by this Safety Recall.
| ||||||||||||||||
| Q5: | How does Toyota obtain my mailing information? | ||||||||||||||||
| A5: | Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||||||||
| Q6: | What if I have additional questions or concerns? | ||||||||||||||||
| A6: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019–2020 Model Year RAV4 Vehicles
Certain 2019–2020 Model Year RAV4 Hybrid Vehicles
Potential Loss of Vehicle Control due to Front Lower Suspension Arm Separation
NHTSA Recall No. 20V-286
Dear <FirstName/LastName>:
| What Should You Do?
Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. |
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year RAV4 and RAV4 Hybrid vehicles.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may have been manufactured with improperly produced material. Under certain driving conditions, over time, affected front lower suspension arms can separate from the front wheel assembly, resulting in a loss of vehicle control and an increase risk of a crash.
What will Toyota do?
Any authorized Toyota dealer will replace both front lower suspension arms with new ones FREE OF CHARGE.
| This is an important Safety Recall.
The remedy will take approximately three hours. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup. |
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
20TA08
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se realizará SIN CARGO para usted.
Esta notificación aplica a su vehículo:
VIN ABCDEFGH987654321
RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)
Ciertos modelos RAV4 de año 2019–2020
Ciertos modelos RAV4 Hybrid de año 2019–2020
Pérdida potencial del control del vehículo debido a la separación del brazo de la suspensión inferior delantera
Retiro de Seguridad de NHTSA No. 20V-286
Estimado (nombre/apellido del cliente):
| ¿Qué Debe Hacer?
Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. El remedio va a requerir reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Experiencias del Cliente Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. |
Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos modelo RAV4 y RAV4 Hybrid de año 2019–2020.
Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual.
¿Cuál es la condición?
Los brazos de la suspensión inferior delantera, los cuales se conectan con las ruedas delanteras, en los vehículos sujetos, pueden haber sido fabricados con material producido inadecuadamente. Bajo ciertas condiciones de conducción, con el paso del tiempo, los brazos de la suspensión inferior delantera afectados pueden separarse del conjunto de las ruedas delanteras, ocasionado una pérdida de control del vehículo y aumentando el riesgo de un choque.
| English version on front side Versión en inglés en el frente |
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará SIN CARGO los brazos de la suspensión inferior delantera con unos nuevos.
| Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente tres horas. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo. Si el vehículo está experimentando las condiciones descritas y no puede conducir el vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo. |
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información.
Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado.
Muchas gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
20TA08
May 20, 2020
DEFECT INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Front Lower Suspension Arms material
NIPPON STEEL CORPORATION
2-6-1 Marunouchi, Chiyoda-ku, Tokyo 100-8071, Japan
Phone: +81-3-6867-4111
Country of Origin: Japan
- Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population as in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / RAV4 | 2019-2020 | TMC | September 25, 2019 through October 29, 2019 |
| Toyota / RAV4 HV | 2019-2020 | TMC | September 25, 2019 through October 25, 2019 |
| Applicability | Part Number | Part Name | Component Description |
| MY2019-2020 Toyota RAV4/RAV4 HV | 48068-42070 | ARM SUB-ASSY, SUSPENSION LWR RH W/BUSH | Front Lower Suspension Arm |
| 48069-42070 | ARM SUB-ASSY, SUSPENSION LWR LH W/BUSH |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This issue only affects the vehicles listed above that were assembled with front lower suspension arm(s) that were potentially manufactured from a specific slab of steel material by a specific supplier under certain production conditions. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with front suspension lower arms that were potentially manufactured with the aforementioned material.
- Total Number of Vehicles Potentially Involved:
Toyota RAV4 : 7,330
Toyota RAV4 HV : 2,172
Total : 9,502
- Percentage of Vehicles Estimated to Actually Contain the Defect:
Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether a crack exists in any particular front lower suspension arm will depend on production variation. In addition, whether a crack, that exists, will lead to a separation of the lower suspension arm while driving at higher speeds depends, in each case, on the depth of the crack on the front lower arm when manufactured and the driving patterns of the vehicle.
- Description of Problem:
The subject vehicles are equipped with front lower suspension arms connecting the front wheels to the vehicle front cross member. Due to certain improper production conditions that occurred at the steel material supplier, a steel slab that was used to produce front lower suspension arms may have had cracks on some portions of its surface. If a vehicle with an affected front lower suspension arm(s) is driven frequently with rapid acceleration and deceleration over its lifetime, the cracks in the affected arms could propagate and the suspension arm can eventually separate from the front wheel assembly. This may result in a loss of vehicle control and increase the risk of a crash.
- Chronology of Principal Events:
October 2019 – November 2019
In October 2019, Toyota identified cracks on the surface of 5 lower suspension arms at one of its manufacturing facilities. Toyota inspected approximately 4,680 lower suspension arms at two manufacturing facilities and found no additional arms with cracks. The 5 parts that had cracks were sent to the steel supplier for investigation and the supplier identified that the maximum depth of the cracks on these parts was approximately 230µm.
Toyota conducted a statistical analysis based on that data and estimated the largest crack that could have potentially been produced to be approximately 500µm. Toyota began conducting a large load induced test (to simulate striking a curb from the front and from the side) and a durability test (to simulate frequent driving with rapid acceleration and deceleration over a vehicle lifetime) with arms containing a 500µm crack that was artificially made. The results of the testing showed that the cracks did not propagate into a fracture.
Since an oxidized material layer was found within the cracks on these arms, Toyota began investigating the process at the steel supplier. Toyota suspected that the issue may have occurred during a process at the steel supplier because this oxidized material layer can only be generated when the material is exposed to air during high temperature conditions, which exists as part of the steel supplier’s manufacturing process.
December 2019 to January 2020
Toyota conducted a review of the production records from the supplier and it was determined that a combination of various factors may have led to cracks developing on some portions of the surface of the steel slab that was used to make the aforementioned 5 arms where cracking was observed. First, this steel slab had a slight curve and had been in contact with a cold slab when stacked while the slabs were conveyed between processes. This may have caused certain portions of the slab to be rapidly cooled. After this slab was no longer in contact with a cold slab, it experienced higher levels of thermal recovery from internal heat in the steel material. This may have changed the internal micro structure of the slab resulting in a decrease of material strength. Then, during the next process, this slab experienced rapid heating due to the slab in front of it being shorter resulting in more exposure to the high temperatures in that process. Based on the supplier’s production records, it was determined that there was only one slab that was made with all of the factors mentioned above. As a result, the supplier implemented a material handling policy that prohibited the contact of cold slabs with hot slabs during its material handling process.
During this timeframe, the supplier also inspected lower suspension arms that were sent to another Toyota plant. These arms had been potentially produced from material from the same steel slab and had arrived at the production plant during this timeframe. The inspection identified two additional lower arms containing surface cracks. Those parts were sent to Japan for further investigation.
February 2020 to Early May 2020
Based on the supplier’s further investigation of the two additional recovered arms with cracks, a maximum crack depth of approximately 580µm was observed on these parts. Using this updated data, Toyota revised its statistical analysis and estimated that the largest crack that could have potentially been produced to be approximately 1,000µm.
To further investigate the potential field implications, Toyota conducted the aforementioned large load induced test and durability test again with arms with an artificially made 1,000µm crack. While the large load test still showed that the crack did not propagate into a fracture, the crack did propagate into a fracture during the durability test. Toyota determined that if a vehicle with an affected front lower suspension arm(s) is driven frequently with rapid acceleration and deceleration over its lifetime, the cracks in the affected arms could propagate and the arm can eventually separate from the front wheel assembly. This may result in a loss of vehicle control and increase the risk of a crash.
May 14, 2020
Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign for the vehicles identified above.
As of May 14, 2020, based on a diligent review of records, Toyota’s best engineering judgement is that there are no Toyota Field Technical Reports and warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
- Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will replace both front lower suspension arms with new ones free of charge.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by July 19, 2020. A copy of the draft owner notification will be submitted as soon as it is available.
- Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent by May 20, 2020. Copies of dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
[Interim / Remedy] 20TB08 / 20TA08
SEOCONTENT-START
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 20TA08
Potential Loss of Vehicle Control due to Front Lower Suspension Arm
Separation
CERTAIN 2019 – 2020 RAV4 & RAV4 HV
UPDATE 11/05/2020
Update 11/05/2020
• Added step for sway bar link removal prior to control arm bolt removal.
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this recall are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this recall repair are required to currently hold at least one of the following certification
levels:
• Certified Technician (Chassis)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this recall repair. Carefully review your resources, the technician skill level, and ability before
assigning technicians to this repair. It is important to consider technician days off and vacation
schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. .OPERATION FLOW CHART
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
III. PREPARATION
A. PARTS
Part Number Part Description Quantity
04009-1B142 ARM SUB-ASSY, SUSPENSION LWR RH W/BUSH 1
04009-1B242 ARM SUB-ASSY, SUSPENSION LWR LH W/BUSH 1
B. TOOLS & EQUIPMENT
• Alignment Rack • Standard Hand Tools • Torque Wrench
Verify Vehicle Eligibility
1. Confinn vehide VIN matches the RO. 1—–N”ot Covered1,—–1111 No further action required
2. Check the TIS Vehide Inquiry System
Covered
,,
Replace both Front Lower
Suspension Arm Subassemblies
1′
Campaign completed, return
the veh icle to the customer
3
IV. BACKGROUND
The front lower suspension arms, which connect to the front wheels, on the subject vehicles may
have been manufactured with improperly produced material. Under certain driving conditions,
over time, affected front lower suspension arms can separate from the front wheel assembly,
resulting in a loss of vehicle control and an increase risk of a crash.
V. COMPONENTS
I
I
• 10(‘8)
1;1 8fb)
C’ ) to,- Shor1 l1 pe·
(‘b) Ot Long Typ
FR T FE DER APRO SEAL RH
No ENGi E U D R COVER . 2 E Gl E UNO R COVERASSE LY
6
2 17 5 {76, 6e In •lbf)~ 2
7.5 (76. 66 1n ‘lbf)
f0t LH Sid
7 5 76, 66 1n ‘l
2
FRONT FENDER FRONT SPlASH SHIELD LH
T SPLASH SHIELD RH
3
FRONT FENDER FRONT SP SH SHIELD LH
4
for HV Model:
for RH Side:
x2
7.5 (76, 66 in.*lbf) FRONT FLOOR COVER RH
ENGINE UNDER COVER
HEAT INSULATOR
~” ‘
for Gasoline Model:
w/ Floor Under Cover:
for RH Side:
IN *m (kgf*cm, ft.*lbf)I : Specified torque
for LH Side:
7.5 (76, 66 in .*lbf)
for LH Side:
x2
FRONT FLOOR COVER LH
I
I
I
I
I I
I I
Al- ix6
‘lil’x3
FRONT FLOOR COVER LH
C406810
5
w/ Floor Under Cover:
for RH Side:
!N*m (kgf•cm, ft .*lbf)l : Specified torque
for LH Side:
><3 I I I I I I ~x6 FRONT FLOOR COVER LH C4oe8 10 6 1200 (2039, 148)1 I I FRO T LOWER AR ~00 (2039, 148) l / BUSHI G STOPPER FRONT FRAME ASSEMBLY AR SUB-ASSY, SUSPE SIO LWR RH W/BUSH I ‘I I I 1200 (2039, 148)J 1200 (2039, 148)1 FRONT LOWER ARM 1135 (1377, 100)1 ···-: ‘•h ·1·-. BUSHI G STOPPER : : : f t I I t ~ t r.=11=3s=(=13=1=1.=1o=o=i1)l ·-.J e AR SUB-ASSY. SUSPE S10 LWR LH W/BUSH 1e2 (938, 68}1 ·– •• _ ~1103 (1050, 76)11 e . Replacement part II ·m (kgrcm, tt: lbf)II : ghtening torque for aj?r area~ involvin~ b~sic vehicle performance such as moving/ urning/stopping 7 VI. REMOVE THE FRONT SUSPENSION ARM SUB ASSY (LH & RH) 1. REMOVE FRONT WHEELS LH & RH 2. REMOVE FRONT FENDER SPLASH SHIELD LH & RH a. For Short Type: 1. Remove the 3 screws. 2. Detach the clip and remove the front fender front splash shield. b. For Long Type: 1. Remove the 4 screws. 2. Detach the clip and remove the front fender front splash shield. 3. REMOVE NO. 1 ENGINE UNDER COVER a. Remove the 2 bolts and 10 screws. (Short Type Front Fender Front Splash Shield). b. Remove the 2 bolts and 8 screws. (Long Type Front Fender Front Splash Shield). c. Detach the guide and remove the No. 1 engine under cover. 4. REMOVE NO. 2 ENGINE UNDER COVER a. Remove the 2 bolts, 2 screws, 6 clips. p 8 5. REMOVE UNDER COVER HEAT SHIELD (HV ONLY) a. Remove the 2 clips and engine under cover heat insulator. 6. REMOVE FRONT FLOOR COVER LH (HV only) a. Remove the 2 bolts, 4 screws and clip. b. Detach the clips and remove the front floor cover LH. 7. REMOVE FRONT FLOOR COVER RH (HV only) a. Remove the 2 bolts, 3 screws and clip. b. Detach the clips and remove the front floor cover RH. 8. REMOVE FRONT FLOOR COVER LH a. Detach the 3 clips and remove the 2 bolts and 5 screws. b. Loosen the 3 nuts and remove the front floor cover LH from the body. H 9 9. REMOVE FRONT FLOOR COVER RH a. Detach the 2 clips and remove the 2 bolts and 4 screws. b. Loosen the 3 nuts and remove the front floor cover RH from the body. 10. REMOVE FRONT FENDER APRON SEAL LH & RH a. Remove the 2 bolts and clip. 11. SEPARATE FRONT STABILIZER LINK ASSEMBLY LH & RH a. Remove the nut and separate the front stabilizer link assembly from the front shock absorber assembly. Note: If the stud bolt turns together with the nut, use a 6mm hexagon socket wrench to hold the stud bolt. 12. REMOVE SUSPENSION ARM ASSEMBLY LH & RH a. Remove the bolt and 2 nuts and separate the front lower No. 1 suspension arm sub-assembly from the front lower ball joint assembly. Note: DO NOT let the front lower No. 1 suspension arm contact the front lower ball joint assembly. 10 b. Remove the 3 bolts, nut and front lower No. 1 suspension arm sub-assembly from the front frame assembly. Note: DO NOT turn the nut. The nut has its own stopper. Loosen the bolt while securing the nut. 13. REMOVE BUSHING STOPPER a. Remove the front lower arm bushing stopper from the front lower No. 1 suspension arm sub-assembly. VII. INSTALL THE FRONT SUSPENSION ARM SUB-ASSY (LH & RH) 1. CHECK THE MARK STAMPED ON THE NEW FRONT LOWER NO. 1 ARM SUB-ASSEMBLY 2. INSTALL THE NEW FRONT LOWER NO. 1 SUSPENSION ARM SUB-ASSEMBLY (LH & RH) a. Install the front lower arm bushing stopper to the front lower No. 1 suspension arm sub-assembly. Note: DO NOT install the front lower arm bushing stopper in the wrong direction. ♦:Bolt s>:Nut C403151E1
R2001 280013
#R: RH Side
#L: LH Side
~~~-~~ 0 ©
;,.__ – ‘)
R2001280013E
11
b. Install the front lower No. 1 suspension arm subassembly
to the front frame assembly with the 3 bolts
and nut in the order shown in the illustration.
Torque:
Bolt (1) & (2): 148 ft. lbs {200 N∙m, 2039 kgf·cm}
Bolt (3): 100 ft. lbs {135 N·m, 1377 kgf·cm}
DO NOT turn the nut. The nut has its own
stopper. Tighten the bolt while securing
the nut.
c. Connect the front lower No. 1 suspension arm subassembly
to the front lower ball joint assembly with the
bolt and 2 nuts.
Torque: 68 ft. lbs {92 N·m, 938 kgf·cm}
3. INSTALL FRONT STABILIZER LINK ASSEMBLY LH &
RH
a. Install the front stabilizer link assembly to the front shock
absorber with the nut.
Torque: 55 ft lbs. {74 N·m, 755 kgf·cm}
Note: If the stud bolt turns together with the nut, use a 6mm
hexagon socket wrench to hold the stud bolt.
4. INSTALL FRONT FENDER APRON SEAL LH & RH
a. Install the front fender apron seal with the 2 bolts and
clip.
Torque: 66 in. lbs {7.5 N·m, 76 kgf·cm}
5. INSTALL FRONT FLOOR COVER RH
a. Install the front floor cover and tighten the 3 nuts.
Torque: 66 in. lbs {7.5 N·m, 76 kgf·cm}
Ir• —–1
12
b. Attach the 2 clips and install the 2 bolts and 4 screws.
Torque: 66 in. lbs {7.5 N·m, 76 kgf·cm}
6. INSTALL FRONT FLOOR COVER LH
a. Install the front floor cover LH and tighten the 3 nuts.
Torque: 66 in. lbs {7.5 N·m, 76 kgf·cm}
b. Attach the 3 clips and install the 2 bolts and 5 screws.
Torque: 66 in. lbs {7.5 N·m, 76 kgf·cm}
14. INSTALL FRONT FLOOR COVER RH (HV only)
a. Attach the clips to install the front floor cover RH.
b. Install the 2 bolts, 3 screws and clip.
Torque: 66 in. lbs {7.5 N·m, 76 kgf·cm}
15. INSTALL FRONT FLOOR COVER LH (HV only)
a. Attach the clips to install the front floor cover LH.
b. Install the 2 bolts, 4 screws and clip.
Torque: 66 in. lbs {7.5 N·m, 76 kgf·cm}
_1_1_ –
0
()
H
13
16. INSTALL UNDER COVER HEAT SHIELD (HV only)
a. Install the engine under cover heat insulator with the 2
clips.
7. INSTALL NO. 2 ENGINE UNDER COVER
a. Install the No 2. Engine under cover assembly
with the 2 bolts, 2 screws and 6 clips.
Torque: Bolt: 66 in. lbs {7.5 N·m, 76 kgf·cm}
8. INSTALL NO. 1 ENGINE UNDER COVER
a. Attach the guise and install the No. 1 engine
under cover.
b. Install the 2 bolts and 10 screws. (Short Type
Front Fender Front Splash Shield).
c. Install the 2 bolts and 8 screws. (Long Type Front
Fender Front Splash Shield).
Torque: Bolt: 66 in. lbs {7.5 N·m, 76 kgf·cm}
9. INSTALL FRONT FENDER SPLASH SHIELD LH & RH
a. For Short Type:
1. Attach the clip to install the front fender front splash
shield.
2. Install the 3 screws.
b. For Long Type:
1. Attach the clip to install the front fender front splash
shield.
2. Install the 4 screws.
p
H
H
14
10.INSTALL FRONT WHEEL (LH & RH)
Torque: 76 ft. lbs {103 N·m, 1050 kgf·cm}
11.INSPECT AND ADJUST FRONT WHEEL ALIGNMENT
a. Follow the Repair Manual procedure to inspect and adjust front wheel alignment.
FRONT WHEEL ALIGNMENT: ADJUSTMENT; 2019 – 2020 MY RAV4 RAV4 HV
(RM100000001FI9B)
◄ VERIFY REPAIR QUALITY ►
• Verify all removed covers were reinstalled.
• Verify bolts and nuts were torqued to specified value.
• Verify alignment angles are within manufacture specifications.
If you have any questions regarding this Safety Recall, please contact your regional representative.
15
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched
in 2021
VIII. APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
SEOCONTENT-END
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| TOYOTA | RAV4 | 2019-2020 |
| TOYOTA | RAV4 HYBRID | 2019-2020 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-20V286-9334.PDF 215.703KB
Part 573 – Defect Information Report
Manufacturer Notices(to Dealers,etc)
RCMN-20V286-7987.pdf 171.151KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V286-0959.pdf 366.862KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V286-4799.PDF 211.267KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V286-5761.PDF 211.16KB
Remedy Instructions and TSB
RCRIT-20V286-3102.pdf 1138.461KB
Remedy Instructions and TSB
RCRIT-20V286-5966.pdf 1421.936KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V286-0018.pdf 354.441KB
Manufacturer Notices(to Dealers,etc) – July 23, 2020 SAFETY RECALL 20TA08 (Remedy Notice)
RCMN-20V286-4079.pdf 851.743KB
Latest Recalls Documents
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