June 15, 2020 NHTSA CAMPAIGN NUMBER: 20V355000
Steering Gear Tie Rods May Become Damaged
A damaged or fractured tie rod may affect vehicle handling and control, increasing the risk of a crash.
NHTSA Campaign Number: 20V355
Manufacturer BMW
of North America, LLC
Components STEERING
Potential Number of Units Affected 2,779
Summary
BMW of North America, LLC (BMW) is recalling certain 2019 Z4 sDrive30i, 2019-2020 330i xDrive, M340i and M340i xDrive, 2020 X3M and X4M, and Toyota Supra vehicles. In certain driving conditions, such as high temperatures and rough road surfaces, a steering gear tie rod may become damaged, possibly resulting in a fractured tie rod.
Remedy
BMW and Toyota will notify owners, and dealers will replace the steering gear tie rods, free of charge. The recall began August 14, 2020. Owners may contact BMW customer service at 1-800-525-7417 or Toyota customer service at 1-888-270-9371.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
◄IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
| DATE | TOPIC |
| 07/01/2020 | 20TA09 – Parts Section and warranty op-codes are now provided. |
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
Original Publication Date: June 15, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 20TA09 (Remedy Notice)
Three 2020 Model Year Supras
Potential Loss of Vehicle Control due to Tie Rod Assembly(s) Fracture
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2020 | Early April 2019 | 3 | 1 |
 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.Refer to Dealer Inventory Procedures section for more details. | |
On June 15, 2020, BMW filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of their intent to conduct a voluntary Safety Recall on certain 2020 model year Supra vehicles.
Condition
According to BMW, who manufactures the 2020 Supra, the steering gear tie rod are an earlier design configuration. It is possible that over time, the tie rod could become damaged and break, affecting vehicle handling and control, and increasing the risk of a crash.
Remedy
Any authorized Toyota dealer will replace the Left and Right Tie Rod Assemblies FREE OF CHARGE.
Covered Vehicles
There are 3 vehicles covered by this Safety Recall. There were no vehicles involved in this Safety Recall distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners by mid-August 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There is one vehicle in new dealer inventory as of June 15, 2020.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 20TA09” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
| Part Number | Description | Quantity |
| 90118-WA199 | Castle Nut (For Tie Rod End) | 2 |
| 45460-WAA02 | Tie Rod Assembly Right Hand | 1 |
| 45470-WAA02 | Tie Rod Assembly Left Hand | 1 |
| 45535-WAA01 | Steering Rack Boot | 2 |
| 90118-WA239 | Front Suspension Member Lower Protector Bolt | 12 |
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Expert (Chassis) + Instructor-led TIN519B
- Master Technician + Instructor-led TIN519B
- Master Diagnostic Technician + Instructor-led TIN519B
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
The technical instructions are being prepared and will be provided within approximately one week.
Special Service Tools
- 09650-14010 – Wheel Guide Pin
- 00002-22610-01 – Clamp Band Tool (or equivalent aftermarket solution)
- 09900-WA280 – Wrench Adapter
- 01815-00102 – Digital Angle Gauge
- 09600-WA040 – Tie Rod Socket Wrench – Loan Tool Program
Note: Loan tools can be rented from the following website: https://toyota.service-solutions.com/en-US/Pages/Home.aspx#
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Loaner Vehicle Reimbursement
If a customer requests a loaner vehicle while the remedy is being prepared, please contact quality_compliance@toyota.com for further instructions.
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
| AHTA09 | Replace LH and RH Tie Rod Assemblies | 2.0 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TA09 (Remedy Notice)
Three 2020 Model Year Supras
Potential Loss of Vehicle Control due to Tie Rod Assembly(s) Fracture
Frequently Asked Questions
Original Publication Date: June 15, 2020
| Q1: | What is the condition? | ||||||||||
| A1: | According to BMW, who manufactures the 2020 Supra, the steering gear tie rod are an earlier design configuration. It is possible that over time, the tie rod could become damaged and break, affecting vehicle handling and control, and increasing the risk of a crash.
| ||||||||||
| Q2: | Are there any warnings this condition exists in my vehicle? | ||||||||||
| A2: | No, there are no symptoms or warnings.
| ||||||||||
| Q3: | What is Toyota going to do? | ||||||||||
| A3: | Toyota will send an owner notification by first class mail by mid-August 2020, advising owners to make an appointment with their authorized Toyota dealer to have the Tie Rod Assemblies replaced FREE OF CHARGE.
| ||||||||||
| Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||
| A4: | There are 3 vehicles covered by this Safety Recall.
| ||||||||||
| Q5: | How long will the repair take? | ||||||||||
| A5: | The repair takes approximately six and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
| ||||||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||||||
| A6: | Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||
| Q7: | What if I have additional questions or concerns? | ||||||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
SEOCONTENT-START
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 20TA09
Potential Loss of Vehicle Control due to Tie Rod Assembly(s).
Three 2020 SUPRAS
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Expert (Chassis) + Instructor-Led TIN519B
• Master + Instructor-Led TIN519B
• Master Diagnostic Technician + Instructor-Led TIN519B
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Verify Vehicle Eligibility1. Confirm vehicle VIN matches the RO.2. Check Vehicle Inquiry System for Campaign eligibility.No further action required.Not CoveredCoveredInspect and Adjust Front Wheel AlignmentCampaign complete.Return the vehicle to the customer.Replace LH and RH Tie Rod AssembliesStart-up Of Electromechanical Steering
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer.
3
III. PREPARATION
1. PARTS
Part Number
Part Description
Quantity
90118-WA199
Castle Nut (For Tie Rod End)
2
45460-WAA02
Tie Rod Assembly Right Hand
1
45470-WAA02
Tie Rod Assembly Left Hand
1
45535-WAA01
Steering Rack Boot
2
90118-WA239
Front Suspension Member Lower Protector Bolt
12
2. TOOLS & EQUIPMENT
• Techstream with ISTA + Supra Diagnostic Cable
• Standard Hand Tools
• Torque Wrench
• Diagonal Cutters
• Torx Socket T40
• Torx Socket T50
Special Service Tools:
• 09650-14010 – Wheel Guide Pin
• 00002-22610-01 – Clamp Band Tool
• 09900-WA280 – Wrench Adapter
• 01815-00102 – Digital Angle Gauge
• 09600-WA040 – Tie Rod Socket Wrench – Loan Tool Program
Note: Loan tools can be rented from the following website: https://toyota.service-solutions.com/en-US/Pages/Home.aspx#
Materials & Supplied
• Brake Pad Grease
• Lubricating Grease 08887-WA290 or equivalent White Lithium Lubricating Grease
IV. BACKGROUND
According to BMW, who manufactures the 2020 Supra, the steering gear tie rod are an earlier design configuration. It is possible that over time, the tie rod could become damaged and break, affecting vehicle handling and control, and increasing the risk of a crash.
4
V. COMPONENTS
5
VI. REMOVE LEFT and RIGHT FRONT WHEEL ASSEMBLY
1. REMOVE FRONT WHEEL ASSEMBLY LH & RH
a. Loosen the axle hub bolts (wheel studs) approximately 90 degrees.
b. Remove one axle hub bolt (wheel stud) and install guide pin:
SST: 09650-14010
Note: Orient guide pin in the top position as indicated in the image. Ensure to screw in threads of guide pin completely.
c. Remove the remaining 4 axle hub bolts (wheel studs) and remove the wheel.
d. Remove guide pin.
Because this vehicle does not have wheel studs, use the guide pin to assist with removal and installation of the wheel assembly to prevent damage.
VII. REMOVE FRONT SUSPENSION MEMBER LOWER PROTECTION
1. REMOVE FRONT SUSPENSION MEMBER LOWER PROTECTION
a. Remove screws as indicated by arrows.
b. Remove front fender splash front shield LH side and RH side by removing screws as indicated by (arrows).
c. Feed out the front fender splash front shield to the side and remove.
6
d. Remove front floor cover by removing screws as indicated by (arrows).
e. Remove front suspension member lower protector by removing the 16 mm bolts as indicated by number (2).
VIII. REMOVE TIE ROD ASSEMBLY
1. REMOVE OUTER TIE ROD ASSEMBLY LH & RH
a. Remove the nut as indicated by number (1).
Note: If necessary, counter-hold the T40 “TORX” tie rod end stud using a wrench.
b. Pull the tie rod end sub-assembly (2) off the steering knuckle.
c. Determine and write down the dimension of (A).
Note: The dimension of (A) is needed to simplify the toe adjustment at the front axle.
d. Loosen the T50 bolt as indicated by (1).
e. Unscrew the tie rod end sub-assembly.
7
2. REMOVE INNER TIE ROD ASSEMBLY LH & RH
a. Cut diagonally across the clamp securing the steering rack boot to the steering rack using diagonal cutters.
b. Remove clip number (1).
c. Pull steering rack boot (2) off the steering gear assembly.
e. Remove the tie rod assembly from the steering shaft of the steering gear assembly using SST.
SST: 09600-WA040
In order to avoid damage of the steering shaft and it’s bearing; the steering shaft must be positioned in the steering gear assembly as far as possible.
IX. INSTALL TIE ROD ASSEMBLY
1. INSTALL INNER TIE ROD ASSEMBLY LH & RH
a. Install the tie rod assembly to the steering shaft of the steering gear assembly using SST.
SST: 09600-WA040
SST: 09900-WA280
Torque: 105 N.m {1071 kgf.com, 77 ft.lbf}
In order to avoid damage of the steering shaft and it’s bearing; the steering shaft must be positioned in the steering gear assembly as far as possible.
8
b. Coat the tie rod assembly at the taper with lubricating grease 08887-WA290 or equivalent white lithium lubricating grease
c. Push on steering rack boot (2).
d. Install clip (1).
e. Replace clamp (1).
f. Attach the hook lock and press the clamp together. Use SST or equivalent clamp band tool.
SST: 00002-22610-01
g. Check the clearance of point (A).
Area A: Maximum 1mm (0.0393”)
2. INSTALL OUTER TIE ROD ASSEMBLY LH & RH
a. Install the tie rod end to the tie rod assembly until dimension (A) are reached.
Note: Dimension (A) was determined during the removal process.
b. Tighten down T50 bolt (1).
Torque: 32 N.M {326 Kgf.cm, 24 ft.lbf}
9
c. Install the tie rod end sub-assembly on the steering knuckle.
d. Replace nut (1) and tighten.
Torque: 165 N.m {1683 kgf.cm, 122 ft.lbf}
Note: If necessary, counter-hold the T40 “TORX” tie rod end stud using a wrench.
X. INSTALL FRONT SUSPENSION MEMBER LOWER PROTECTION
1. INSTALL FRONT SUSPENSION MEMBER LOWER PROTECTION
a. Position front suspension member lower protector (1).
b. Install 16mm bolts as indicated by (2).
Torque: 56 N.m {571 kgf.cm, 41 ft.lbf}
c. Tighten the 16mm bolts (2) and additional 45 degrees using SST.
SST: 01815-00102
Install screws as indicated by (arrows).
Torque: 3.0 N.m {31kgf.cm, 27 in.lbf}
e. Position front floor cover (1)
f. Tighten screws as indicated by (arrows).
Torque: 3.0 N.m {31kgf.cm, 27 in.lbf}
g. Install front fender splash front shield LH side and RH side
h. Tighten screws as indicated by (arrows).
Torque: 3.0 N.m {31kgf.cm, 27 in.lbf}
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i. Guide the No. 1 engine under cover assembly (1) into position.
j. Tighten screws as indicated by (arrows).
Torque: 3.0 N.m {31kgf.cm, 27 in.lbf}
XI. INSTALL LEFT and RIGHT FRONT WHEEL ASSEMBLY
a. Follow the Repair Manual procedure to install the left and right front wheel assembly.
MAINTENANCE: TIRE AND WHEEL: INSTALLATION; 2020 – 2021 MY Supra (RM100000001JCAC)
Torque: 140 N.m {1428 kgf.cm, 103 ft.lbf}
XII. INSPECT AND ADJUST FRONT WHEEL ALIGNMENT
a. Follow the Repair Manual procedure to inspect and adjust the front wheel alignment.
ALIGNMENT / HANDLING DIAGNOSIS: FRONT WHEEL ALIGNMENT: ADJUSTMENT; 2020 – 2021 MY Supra (RM100000001JD0O)
11
XIII. START-UP OF ELECTROMECHANICAL STEERING
a. Connect the diagnosis system to the vehicle and enter the following menus:
Vehicle management / Service Functions / Chassis / Electromechanical power steering / EPS: Steering start-up
b. Run EPS: Steering Start-up procedure.
12
1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
◄ VERIFY REPAIR QUALITY ►
• Confirm vehicle driving characteristics by performing road test.
• Confirm alignment is within specification
• Check for correct straight-ahead driving position of the steering wheel.
10. APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
*****************************************************************************************************
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
IMPORTANT SAFETY RECALL (Remedy Notice)
Three 2020 Model Year Supra Vehicles
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. BMW,
who makes the current generation Supra for Toyota,
has decided that a defect, which relates to motor vehicle
safety, exists in three 2020 model year Supra vehicles.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
In driving conditions consisting of very high
temperatures and excessive vibration (e.g., poor road
conditions), a tie rod could experience damage.
A damaged or fractured tie rod may affect vehicle
handling and control, increasing the risk of a crash.
20TA09
URGENT SAFETY RECALL
What Should You Do?
Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible.
The remedy will require parts replacement. We
recommend you contact your dealer to schedule
an appointment in advance to confirm parts
availability and minimize your inconvenience.
Your local Toyota dealer will be more than happy
to answer any of your questions.
To find a dealer near you, visit
www.toyota.com/dealers.
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota do?
Any authorized Toyota dealer will replace the Left and Right Tie Rod Assemblies FREE OF CHARGE to you.
This is an important Safety Recall.
The remedy will take approximately two hours. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time.
If you believe your vehicle is experiencing this condition, carefully pull over at a safe location and contact your
local Toyota dealer who will arrange for a pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236
(TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)
Tres vehículos Supra año modelo 2020
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de
Seguridad de Vehículos Motorizados (National Highway
Traffic Safety Administration o NHTSA por sus siglas en
inglés). BMW, quien produce la generación actual del
Supra para Toyota, ha decidido que existe un defecto,
que se relaciona con la seguridad de los vehículos de
motor, en tres vehículos Supra año modelo 2020.
Usted recibió esta notificación porque nuestros registros,
que se basan principalmente en los datos del estado de
registro y de título, indican que usted es el propietario
actual.
¿Cuál es la condición?
En condiciones de manejo con altas temperaturas y
vibración excesiva (por ejemplo, condiciones del
camino deficientes) una barra de acoplamiento
pudiera experimentar daño. Una barra de
acoplamiento dañada o fracturada puede afectar
el manejo y el control del vehículo, aumentando el
riesgo de un choque.
20TA09
RETIRO DE SEGURIDAD URGENTE
Esta notificación aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer?
Comuníquese con cualquier concesionario Toyota
autorizado para programar una cita para que
realicen el remedio tan pronto como sea posible.
El remedio va a requerir reemplazo de piezas.
Le recomendamos que se comunique con su
concesionario para programar una cita con
anticipación para confirmar la disponibilidad
de las piezas y reducir al mínimo sus
inconvenientes.
Su concesionario Toyota local responderá con
gusto todas sus preguntas.
Para encontrar un concesionario cerca de usted,
visite www.toyota.com/dealers.
Si desea más información sobre este y otros
Retiros de Seguridad, incluyendo las preguntas
frecuentes, visite www.toyota.com/recall. Ingrese
el número de identificación de su vehículo de
17 dígitos (VIN) indicado arriba para revisar la
información específica de su vehículo.
Si requiere más asistencia, puede comunicarse
con el Centro de Experiencias del Cliente Toyota
llamando al 1-888-270-9371, de lunes a viernes,
de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m.
a 4:30 p.m., Horario del Centro.
English version on front side
Versión en inglés en el frente
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará los conjuntos de las barras de acoplamiento izquierda y
derecha SIN CARGO a usted.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente dos horas. Sin embargo, dependiendo de la programación de trabajo del
concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo.
Si usted cree que su vehículo está experimentando esta condición, cuidadosamente deténgase en una ubicación
segura y comuníquese con su concesionario Toyota local el cual coordinará recoger el vehículo.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación
de esta campaña de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite
https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN)
completo de 17 dígitos para ingresar la nueva información.
Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin
cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue S.E., Washington, D.C. 20590, o llame a la línea directa gratuita de seguridad del vehículo al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado.
Muchas gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
SEOCONTENT-END
8 Affected Products
Vehicles
13 Associated Documents
Remedy Instructions and TSB
RCRIT-20V355-5931.pdf 303.573KB
Remedy Instructions and TSB – TSB re Potential Loss of Vehicle Control due to Tie Rod Assembly(s)
RCRIT-20V355-9688.pdf 1143.553KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Three 2020 Model Year Supras Potential Loss of Vehicle Control due to Tie Rod Assembly(s) Fracture NHTSA Recall No. 20V-355
RCMN-20V355-1173.pdf 248.621KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMW Recall 20V-xxx: Steering Gear Tie Rod
RCMN-20V355-2605.pdf 136.355KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Three 2020 Model Year Supras Potential Loss of Vehicle Control due to Tie Rod Assembly(s) Fracture
RCMN-20V355-9779.pdf 224.397KB
Recall Acknowledgement
RCAK-20V355-4032.pdf 244.324KB
Defect Notice 573 Report
RCLRPT-20V355-1477.PDF 217.581KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V355-0149.PDF 211.252KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V355-6400.pdf 356.235KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V355-6307.PDF 211.343KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V355-9614.PDF 211.153KB
Remedy Instructions and TSB – TSB re SIB 32 01 20 RECALL 20V-355: STEERING GEAR TIE ROD
ISSUED Owner Notification Letter(Part 577)
RCONL-20V355-4645.pdf 745.921KB
Recalls Documents
- Toolwiz 3/8” Inner Tie Rod Tool Turns smooth tie rods easily. Able to remove inner tie rod without removing the outer tie rod. Best tool for servicing inner tie rods to easily remove, repair & installation
- Compatibility: Suitable for all 30-42mm standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3 inch top and bottom components with both 9/16” nuts screwed on and tightened
- Easy to Use: Slide tool over the end and tighten collar to allow access with a 3/8” drive extension; adapters can be used for larger breaker bars/extensions
- Secure & Strong Grip: Tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn as necessary
- Convenient: With it's compact and low profile design it is easy to store; Inexpensive and effective way to turn smooth tie rod ends
- (1) ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- (2) HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- (3) UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- (4) PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- (5) ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
- ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case
- HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms
- UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks
- PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool
- Inner Tie Rod Tool: The Orion Motor Tech 3/8" square drive inner tie rod removal tool easily replaces inner tie rods without removing the outer one, providing practical service for tie rod removal and installation. It fits standard tie rods with smooth cylinder ends.
- Extra Tie Rod End Wrench Tool: The 1/2" square drive tie rod removal tool effortlessly replaces the end of the 27-44 mm inner tie rod, all without the hassle of removing the rack and pinion.
- Strong Grip Force: The teeth of the inner tie rod tool firmly grip the tie rod as you insert a socket wrench or breaker bar and turn it as needed, ensuring smooth operation without any slippage or disintegration.
- Superior Durability: Constructed from hardened AISI 1045 steel with heat treatment, this tie rod tool boasts remarkable strength and will give you corrosion-proof service for years to come.
- Hassle-Free Operation: Simply slide the tool over the end and tighten the collar to allow access with a 3/8" drive extension. The inner tie rod tool's low-profile design effortlessly fits into tight spaces, making tie rod repairs a breeze.
- Practical Function: Enables inner tie rod removal without pulling out the outer tie rod, this professional inner tie rod tool has its serrated structure securely gripping the tie rod while allowing smooth rotation, facilitating removal, maintenance, and installation
- Materials Advantage: Crafted from premium carbon steel, this automotive tie rod tool boasts a robust composition that resists wear and corrosion, ensuring long-term reliability across diverse working conditions. Its unique U-shaped tooth design delivers superior grip strength and minimizes slippage
- Simple Operation: Offering exceptional ease of use, this tool, first, requires smoothly sliding the tie rod removal tool to the end and tightening the U-shaped ring to secure it, then attaching a 3/8-inch drive extension and rotating it to effortlessly loosen the inner tie rod—effortless and hassle-free
- Strong Compatibility: An excellent choice for repairing inner tie rods, this automotive tie rod end removal tool is widely compatible with 3/8-inch drive extensions, suitable for all standard tie rods with smooth cylindrical ends, and capable of removing various vehicle components as well
- Convenient & Portable: With a unique compact, low-profile design, this internal tierod end removal tool, small in size, well-crafted, and lightweight, feels anything but bulky, working effortlessly in tight spaces and being easy to store and carry for immediate use whenever needed
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