February 3, 2021 NHTSA CAMPAIGN NUMBER: 21V043000
Transport Hook May Damage Fuel Filler Pipe
During a rear-end crash, the transport hook can damage the fuel filler pipe, increasing the risk of a fire.
NHTSA Campaign Number: 21V043
Manufacturer Toyota
Motor Engineering & Manufacturing
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 1,081
Summary
Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2019 Lexus RX350 and 2021 RX350 vehicles. The transport hook may not have been removed prior to sale. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, “Fuel System Integrity.”
Remedy
Lexus will notify owners, and dealers will inspect and, as necessary, remove the rear transport hook, free of charge. The recall began April 1, 2021. Owners may contact Lexus customer service at 1-800-331-4331. Lexus’ number for this recall is 21LA01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
SAFETY (NONCOMPLIANCE) RECALL 21LA01
Certain 2019 and certain 2021 Model Year RX 350
Rear End Collision Potential Fire Risk
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2019 RX 350 | Early January 2019 – Late May 2019 | 200 | 0 |
| 2021 RX 350 | Early October 2020 – Early November 2020 | 900 | 142 |
On February 3, 2021 Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 and certain 2021 model year RX 350 vehicles.
Condition
A hook, used during shipping, is attached to the left rear corner of these vehicles. This hook is intended to be removed prior to sale but may not have been removed. In certain rear end collisions, this hook may damage a part of the vehicle fuel system and can result in an increased risk of a fire. Thus, these vehicles may not meet certain U.S. safety requirements.
Remedy
For all involved vehicles, any authorized Lexus dealer will inspect to confirm if the left rear transport hook is present and remove it if necessary, FREE OF CHARGE to customers.
Covered Vehicles
There are approximately 1,100 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles covered by this Safety (Noncompliance) Recall that were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will notify owners by early April 2021.
Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Noncompliance Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
SAFETY (NONCOMPLIANCE) RECALL 21LA01
Certain 2019 and certain 2021 Model Year RX 350
Rear End Collision Potential Fire Risk
Frequently Asked Questions
Original Publication Date: February 3, 2021
Q1: What is the condition?
A hook, used during shipping, is attached to the left rear corner of these vehicles. This hook is intended to be removed prior to sale but may not have been removed. In certain rear end collisions, this hook may damage a part of the vehicle fuel system and can result in an increased risk of a fire. Thus, these vehicles may not meet certain U.S. safety requirements.
Q2: What is Lexus going to do?
Any authorized Lexus dealer will inspect the vehicle to confirm if the left rear transport hook is present and remove it if necessary, FREE OF CHARGE.
Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 1,100 vehicles covered by this Safety (Noncompliance) Recall.
| Model Name | Model Year | Production Period | UIO |
| RX 350 | 2019 | Early January 2019 – Late May 2019 | 200 |
| RX 350 | 2021 | Early October 2020 – Early November 2020 | 900 |
Q3a:Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q4: How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5: How does Lexus obtain my mailing information?
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 – Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.
February 3, 2021
NONCOMPLIANCE INFORMATION REPORT
Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,
Aichi, 471-8571, Japan
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Lexus / RX350 | 2019 | TMC | January 8, 2019 through May 31, 2019 |
| 2021 | TMC | October 1, 2020 through November 6, 2020 |
| Applicability | Part Number | Part Name | Component Description |
| Lexus / RX350 | 51968-48050 | Hook, Transport, RR LH | Transport hook |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only vehicles in the above production range from the above manufacturer that were shipped to the U.S. using the involved transport hooks during marine transport that may not have been removed prior to sale are involved in this recall. Other vehicles that used the involved transport hooks are compliant with applicable FMVSS with this hook attached and are therefore not included in this recall.
Total Number of Vehicles Involved:
Total: 1081
Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Approximately 95%. Based on survey results of a non-representative sampling of vehicles in the field in the U.S., Toyota estimates that approximately 95% of the involved vehicles may not have had the involved transport hook removed prior to sale. Whether the issue in each case will lead to an increased risk of fire depends on the specifics of any rear end collision and whether the collision causes an involved transport hook to damage the fuel filler pipe.
Description of Noncompliance:
The transport hook attached to the left rear corner of each of the subject vehicles is used during marine transport. This hook on the subject vehicles is intended to be removed prior to sale but may not have been removed. If a subject vehicle with this transport hook is involved in certain rear end collisions, the fuel filler pipe could become damaged resulting in an increased risk of a fire. As a result, these vehicles may not meet certain requirements of FMVSS No. 301, paragraph S5.6(b).
Test Results and Other Information:
During a port audit, Toyota team members found that the left rear corner transport hooks on certain 2021 RX350 vehicles were not being removed. Subsequent investigation identified that adherence to incorrect processing check sheets at ports and lack of adherence to receiving check sheets at dealer/distributor facilities may have led to these hooks not being removed. Toyota identified that this issue may have affected certain 2021 RX350 vehicles distributed to the continental U.S. and Alaska, and certain 2019 RX350 vehicles distributed to Hawaii. In parallel, Toyota confirmed the impact of the presence of this transport hook on vehicle performance in certain rear end collisions, finding that the hook could cause the fuel filler pipe to become damaged in certain rear end collisions for these vehicles. Based on this information, on January 28, 2021, Toyota decided that the subject vehicles may not meet certain requirements in FMVSS No. 301, paragraph S5.6(b) and decided to perform a field action.
Description of Corrective Repair Action:
For all involved vehicles, dealers will inspect to confirm if the left rear transport hook is present and remove it if necessary, at no cost to customers.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
Recall Schedule:
Notifications to owners of the affected vehicles will occur by April 3, 2021. A copy of the draft owner notification letter(s) will be submitted as soon as available.
Distributor/Dealer Notification Schedule:
Notification to distributors/dealers will be sent by February 3, 2021. Copies of the dealer communications will be submitted as they are issued.
Manufacturer’s Campaign Number:
Remedy: 21LA01
February 12, 2021
AMENDED NON-COMPLIANCE INFORMATION REPORT (21V-043)
This amends Toyota’s Part 573 Report (21V-043) of February 3, 2021 concerning the transport hook issue on certain Lexus RX350 vehicles.
Based on NHTSA’s request, Toyota is adding date information to the “Tests Results and Other
Information” section. In addition, Toyota identified a typographical error in the referenced provision of FMVSS in the Description of Noncompliance section, and has corrected it.
The Description of Non-compliance and Test Results and Other Information sections are revised with the following:
Description of Non-compliance:
The transport hook attached to the left rear corner of each of the subject vehicles is used during marine transport. This hook on the subject vehicles is intended to be removed prior to sale but may not have been removed. If a subject vehicle with this transport hook is involved in certain rear end collisions, the fuel filler pipe could become damaged resulting in an increased risk of a fire. As a result, these vehicles may not meet certain requirements of FMVSS No. 301, paragraph S5.6.
Test Results and Other Information:
During a port audit conducted in late November 2020, Toyota team members found that the left rear corner transport hooks on certain 2021 RX350 vehicles were not being removed. Subsequent investigation in the beginning of December identified that adherence to incorrect processing check sheets at ports and lack of adherence to receiving check sheets at dealer/distributor facilities may have led to these hooks not being removed. Toyota identified that this issue may have affected certain 2021 RX350 vehicles distributed to the continental U.S. and Alaska. In late January 2021, Toyota determined that it also may have affected certain 2019 RX350 vehicles distributed to Hawaii. In parallel, Toyota confirmed the impact of the presence of this transport hook on vehicle performance in certain rear end collisions, finding that the hook could cause the fuel filler pipe to become damaged in certain rear end collisions for these vehicles. Based on this information, on January 28, 2021, Toyota decided that the subject vehicles may not meet certain requirements in FMVSS No. 301, paragraph S5.6 and decided to perform a field action.
SEOCONTENT-START
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 21LA01
REAR END COLLISION POTENTIAL FIRE RISK
CERTAIN 2019 and CERTAIN 2021 RX 350
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified
• Senior
• Master
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check for Campaign eligibility using TIS.
No further action required.
Not
Covered
Covered
Campaign complete.
Return the vehicle to the customer.
YES
Is the Left Side Transport hook still installed
on the vehicle?
Remove the Left Side Transport hook and
install the rubber plug and bolts.
NO
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
III. PREPARATION
A. PARTS
The part required for this repair (rubber plug) is located in a plastic bag in the vehicle glove
box. If the rubber plug is missing from the glove box, a new one may be ordered and included
on the campaign warranty claim. Refer to page #5 in the TI for the P/N.
B. TOOLS & EQUIPMENT
• Standard Hand Tools
• Torque Wrench
3
IV. BACKGROUND
A hook, used during shipping, is attached to the left rear corner of these vehicles. This hook is
intended to be removed prior to sale but may not have been removed. In certain rear end
collisions, this hook may damage a part of the vehicle fuel system and can result in an increased
risk of a fire. Thus, these vehicles may not meet certain U.S. safety requirements.
V. INSPECTION
1. DETERMINE IF LEFT SIDE TRANSPORT HOOK IS PRESENT
a. Look underneath the vehicle in the left rear corner (drivers’ side) for the presence of the LEFT
side Transport Hook.
Note: There will be a Transport Hook installed on the RIGHT side of the vehicle. This is
normal and it should NOT be removed.
2. DETERMINE THE NEXT STEP
a. Use the following flowchart to determine the next step based off the results of the inspection.
Is the Left side Transport Hook
installed on the vehicle?
No further action
required. Return
the vehicle to the
customer.
..NO..
YES
Proceed to SECTION VI. REMOVE
THE LEFT SIDE TRANSPORT
HOOK on page 4.
4
VI. REMOVE LEFT SIDE TRANSPORT HOOK
The LEFT side (Driver) Transport Hook will be removed if it’s still installed. The Right side (Passenger) Transport Hook will NOT be removed. ONLY REMOVE THE LEFT SIDE TRANSPORT HOOK.
1. REMOVE LEFT TRANSPORT HOOK
a. Remove the two bolts from the Left Transport Hook.
b. Dispose of the removed Left Transport Hook.
(cont. on next page)
5
2. COMPLETE INSTALLATION
a. Re-install the two bolts into their original locations.
Torque: 30 N*m (306 kgf*cm, 22 ft.lbs)
b. Open the glove box of the vehicle and locate the rubber Hole Plug.
c. Install the rubber Hole Plug into the opening that was exposed by the removal of the Transport Hook.
Note: The Hole Plug is located inside the Glove Box of the vehicle. If the Hole Plug is missing, a new one can be ordered (part 90950-01808).
◄ VERIFY REPAIR QUALITY ►
• Confirm the two bolts have been properly installed.
• Confirm the rubber plug has been properly installed.
If you have any questions regarding this update, please contact your area representative.
6
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched
in 2021
10. APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
**************************************************************************************************************
This notice applies to your vehicle:
VIN ABCDEFGH987654321
Spanish translation on back side
21LA01 Remedy Traducción en español en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
Lexus, A Division of
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
IMPORTANT SAFETY RECALL 21LA01 (Remedy Notice)
Certain 2019 and Certain 2021 Model Year RX 350 Vehicles
Rear End Collision Potential Fire Risk
NHTSA Recall No. 21V-043
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and
Motor Vehicle Safety Act. Lexus has decided that certain 2019 and certain
2021 model year RX 350 vehicles fail to conform to Federal Motor
Vehicle Safety Standard (FMVSS) No. 301 (Fuel system integrity).
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
What is the condition?
A hook, used during shipping, is attached to the left rear corner of
these vehicles. This hook is intended to be removed prior to sale but
may not have been removed. In certain rear end collisions, this
hook may damage a part of the vehicle fuel system and can
result in an increased risk of a fire. Thus, these vehicles may
not meet certain U.S. safety requirements.
What will Lexus do?
Any authorized Lexus dealer will inspect to confirm if the left rear
transport hook is present and remove it if necessary, FREE OF
CHARGE to customers.
What Should You Do?
Please contact any authorized Lexus dealer to schedule
an appointment to have the remedy performed as soon
as possible.
The remedy may require parts replacement. We
recommend you contact your dealer to schedule an
appointment in advance to confirm parts availability
and minimize your inconvenience.
To find a dealer near you, visit www.lexus.com/dealers.
For more information on this and other Safety Recalls, including
Frequently Asked Questions, visit www.lexus.com/recall.
Input your full 17-digit Vehicle Identification Number (VIN)
noted above to review information specific to your vehicle.
I f you require f u r t h e r ass i s t a n c e , please v i s i t
https://Lexus.com/contact for options to contact the Lexus
Brand Engagement Center.
This is an important Safety Recall.
The remedy will take approximately forty-five minutes. However, depending on the dealer’s work schedule, it may be necessary to make your
vehicle available for a longer period of time.
Bring the rubber plug, originally placed in your glove box, with you to the dealership
During the inspection, if the dealer confirms that the left rear transport hook is present on your vehicle, the dealer will remove it. During the removal
process, the dealer will install a small rubber plug (about 1” diameter) into an opening on the vehicle body. When the vehicle was originally sold, this
rubber plug was located inside the glove box of each vehicle. If available, Lexus recommends that you bring this rubber plug with you when you visit
the dealership to have the remedy performed. This will help reduce any inconvenience to you.
If you no longer have this plug, advise the dealership when scheduling your appointment so that the dealership may order the plug ahead of time.
You will NOT BE CHARGED for the plug. The dealer will perform this remedy FREE OF CHARGE to you.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-lexus.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or
call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have
caused you.
Thank you for driving a Lexus.
Sincerely,
Lexus
A Division of Toyota Motor Sales, USA
Rubber Plug
Lexus, A Division of
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
21LA01 Remedy
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se realizará
SIN CARGOpara usted.
English version on front side
Versión en inglés en el frente
Esta notificación aplica a su vehículo:
VIN ABCDEFGH987654321
RETIRO DE SEGURIDAD IMPORTANTE 21LA01 (Aviso de Remedio)
Ciertos vehículos RX 350 del año 2019 y ciertos del año 2021
Posible riesgo de fuego en una colisión en el extremo trasero
Retiro de Seguridad de NHTSA No. 21V-043
Estimado (nombre/apellido del cliente):
Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico
y Seguridad de Vehículos de Motor. Lexus ha decidido que ciertos
vehículos RX 350 del año 2019 y ciertos del año 2021 fallaron con el
cumplimiento de las Normas Federales de Seguridad para Vehículos de
Motor (FMVSS) No. 301 (Fuel system integrity) (Integridad del sistema
de combustible).
Usted recibió esta notificación porque nuestros registros, que se basan
principalmente en los datos del estado de registro y de título, indican que
usted es el propietario actual.
¿Cuál es la condición?
Un gancho, utilizado durante el envío, está adjunto a la esquina trasera
izquierda de estos vehículos. Este gancho está diseñado para ser
retirado antes de la venta pero pudo no haberse retirado. En ciertas
colisiones en el extremo trasero, este gancho puede dañar
una parte del sistema de combustible del vehículo y puede
aumentar el riesgo de un incendio. Por lo tanto, estos
vehículos puede que no cumplan con ciertos requisitos de
seguridad de Estados Unidos.
¿Qué hará Lexus?
Cualquier concesionario autorizado Lexus inspeccionará si el gancho de transporte trasero izquierdo está presente y lo retirará si es necesario,
SIN CARGOa los clientes.
¿Qué Debe Hacer?
Por favor comuníquese con cualquier concesionario
Lexus autorizado para programar una cita para que
realicen el remedio tan pronto como sea posible.
El remedio va a requerir reemplazo de piezas. Le
recomendamos que se comunique con su concesionario
para programar una cita con anticipación para
confirmar la disponibilidad de las piezas y reducir al
mínimo sus inconvenientes.
Para encontrar un concesionario cerca de usted, visite
www.lexus.com/dealers.
Si desea más información sobre este y otros Retiros de
Seguridad, incluyendo las preguntas frecuentes, visite
www.lexus.com/recall. Ingrese el número de identificación
de su vehículo de 17 dígitos (VIN) indicado arriba para revisar
la información específica de su vehículo.
Si usted requiere asistencia adicional, por favor visite
https://Lexus.com/contact para opciones sobre como contactar
el Centro de Compromiso con la Marca Lexus.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente unos cuarenta y cinco minutos. Sin embargo, dependiendo de la programación de trabajo del concesionario,
tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo.
Traiga con usted a su concesionario el tapón de goma, colocado originalmente en su guantera
Durante la inspección, si el concesionario confirma que el gancho de transporte trasero izquierdo está presente en su vehículo, el concesionario
lo retirará. Durante el proceso de retiro, el concesionario instalará un tapón de goma pequeño (aproximadamente 1” de diámetro) en la abertura
en la carrocería del vehículo. Cuando el vehículo fue vendido originalmente, este tapón de goma estaba ubicado en la guantera de cada vehículo.
Si está disponible, Lexus le recomienda que usted traiga este tapón de goma cuando usted visite el concesionario para que se realice el remedio.
Esto le ayudará a usted a reducir cualquier inconveniente.
Si usted ya no tiene este tapón, informe al concesionario cuando programe la cita de forma que el concesionario pueda ordenar previamente el
tapón. A usted NO SE LE COBRARÁ por el tapón. El concesionario realizará este remedio SIN CARGOpara usted.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad
debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite
https://www.toyota.com/recall/update-info-lexus. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para
ingresar la nueva información.
Si cree que el concesionario o Lexus no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja
al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590, o llamar a la línea directa
sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente
cualquier inconveniente que este problema le puede haber ocasionado.
Muchas gracias por conducir un Lexus.
Atentamente,
Lexus
Una División de Toyota Motor Sales, USA
Tapón de goma
*******************************************************************************************************
© 2020 Lexus, A Division of Toyota Motor Sales, USA
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: February 3, 2021
To:
All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers and Warranty Administrators
SAFETY (NONCOMPLIANCE) RECALL 21LA01
Certain 2019 and certain 2021 Model Year RX 350
Rear End Collision Potential Fire Risk
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2019 RX 350
Early January 2019 – Late May 2019
200
0
2021 RX 350
Early October 2020 – Early November 2020
900
142
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.
On February 3, 2021 Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 and certain 2021 model year RX 350 vehicles.
Condition
A hook, used during shipping, is attached to the left rear corner of these vehicles. This hook is intended to be removed prior to sale but may not have been removed. In certain rear end collisions, this hook may damage a part of the vehicle fuel system and can result in an increased risk of a fire. Thus, these vehicles may not meet certain U.S. safety requirements.
Remedy
For all involved vehicles, any authorized Lexus dealer will inspect to confirm if the left rear transport hook is present and remove it if necessary, FREE OF CHARGE to customers.
Covered Vehicles
There are approximately 1,100 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles covered by this Safety (Noncompliance) Recall that were distributed to Puerto Rico.
Owner Letter Mailing Date
Lexus will notify owners by early April 2021.
Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Noncompliance Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 L A 0 1 P a g e | 2
© 2021 Lexus, A Division of Toyota Motor Sales, USA
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 142 vehicles in new dealer inventory as of February 2, 2020.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Lexus provides these flooring reimbursements at 60-day intervals. Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Part Number
Description
Quantity
00241-INSPT
Inspection Mirror Hang Tag
25 Per Pack
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© 2021 Lexus, A Division of Toyota Motor Sales, USA
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Lexus requests that dealers complete this Safety (Noncompliance) Recall on any used vehicles currently in dealer inventory that are covered by this Safety (Noncompliance) Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 21LA01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Noncompliance Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety (Noncompliance) Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance Recall) is completed, the dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.
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© 2021 Lexus, A Division of Toyota Motor Sales, USA
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process –
The part required for this repair (rubber plug) is located in a plastic bag in the vehicle glove box. If the rubber plug is missing from the glove box, a new one may be ordered and included on the campaign warranty claim. Refer to page #5 in the Technical Instructions for the P/N.
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
• Certified
• Senior
• Master
Always check which technicians can perform the repair by logging on to https://www.LCTPReports.com.. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Lexus recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Lexus.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
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© 2021 Lexus, A Division of Toyota Motor Sales, USA
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check for Campaign eligibility using TIS.
No further action required.
Not
Covered
Covered
Campaign complete.
Return the vehicle to the customer.
YES
Is the Left Side Transport hook still installed
on the vehicle?
Remove the Left Side Transport hook and
install the rubber plug and bolts.
NO
Op Code Description Flat Rate Hours
Remove transport hook and install the rubber plug 21LA01 0.3
Removal of transport hook was not required because the transport hook was not
installed on the vehicle
21LA02 0.2
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, a maximum of two days of rental
vehicle expense (at a maximum rate of $45.00 per day) while the vehicle is being remedied under any of the OpCodes listed above, or
the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety
Recall and Special Service Campaign General Procedures document on TIS.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, DSPM authorization is required.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
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© 2021 Lexus, A Division of Toyota Motor Sales, USA
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Noncompliance Recall. This claim filing information is used by Lexus for
various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an
incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 1
© 2021 Toyota Motor Sales, USA
SAFETY (NONCOMPLIANCE) RECALL 21LA01
Certain 2019 and certain 2021 Model Year RX 350
Rear End Collision Potential Fire Risk
Frequently Asked Questions
Original Publication Date: February 3, 2021
Q1: What is the condition?
A1: A hook, used during shipping, is attached to the left rear corner of these vehicles. This hook is intended to be removed prior to sale but may not have been removed. In certain rear end collisions, this hook may damage a part of the vehicle fuel system and can result in an increased risk of a fire. Thus, these vehicles may not meet certain U.S. safety requirements.
Q2: What is Lexus going to do?
A2: Any authorized Lexus dealer will inspect the vehicle to confirm if the left rear transport hook is present and remove it if necessary, FREE OF CHARGE.
Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A3: There are approximately 1,100 vehicles covered by this Safety (Noncompliance) Recall.
Model Name
Model Year
Production Period
UIO
RX 350
2019
Early January 2019 – Late May 2019
200
RX 350
2021
Early October 2020 – Early November 2020
900
Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?
A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q4: How long will the repair take?
A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5: How does Lexus obtain my mailing information?
A5: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
A6: If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-800-255-3987 – Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.
© 2021 Lexus, A Division of Toyota Motor Sales, USA – Version 3a
Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and L/Certified units.
This vehicle is involved in a Safety Recall. At this time, the remedy is not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Lexus recommends that you register with the Lexus Drivers Community at https://www.lexus.com/drivers/ and regularly check recall applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.lexus.com/drivers or contact us at 1-800-255-3987
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN
Campaign Code
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LEXUS | RX350 | 2019, 2021 |
11 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-21V043-2539.PDF 215.771KB
Remedy Instructions and TSB
RCRIT-21V043-7506.pdf 722.143KB
Manufacturer Notices(to Dealers,etc) – Lexus Date: February 3, 2021 SAFETY (NONCOMPLIANCE) RECALL 21LA01 Certain 2019 and certain 2021 Model Year RX 350 Rear End Collision Potential Fire Risk
RCMN-21V043-9305.pdf 480.122KB
Recall Acknowledgement
RCAK-21V043-5123.pdf 645.211KB
February 3, 2021 NONCOMPLIANCE INFORMATION REPORT
RMISC-21V043-7988.pdf 283.458KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V043-7401.pdf 3598.187KB
February 12, 2021 AMENDED NON-COMPLIANCE INFORMATION REPORT (21V-043)
RMISC-21V043-6010.pdf 114.37KB
Recall 573 Report-Amendment 1
RCLRPT-21V043-1131.PDF 215.806KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V043-6815.PDF 211.149KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V043-0514.PDF 211.248KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V043-9478.PDF 211.335KB
Latest Recalls Documents
- Fitment: for Lexus IS IS250 IS350 IS250C IS350C IS-F 2006-2013, for Lexus IS IS200t IS250 IS300 IS350 IS-F 2014-2021, for Lexus RC RC200t RC300 RC350 RC-F 2015-2021.
- Dimension: Screw Length: 18mm / 0.71"; Screw Size: 3/4-8 UNC. Please carefully confirm whether the product size matches your model before ordering.
- Made of good quality aluminum alloy and metal material, durable and strong.
- Good performance car exterior accessories tow hook, allow towing the car safely without damaging the front bumper.
- Easy and fast installation, just directly screw on the application.
- Compatible with 2006-up Lexus IS (excluding 2008-2013 IS with F Sport bumper), 2011-2017 Lexus CT
- Tow bar rod adapter is CNC made with T6 billet aluminum that fit into the vehicle's front tow eye, accompanied by a steel metal number plate mounting panel, screw/nuts
- Unlike the "copycats" on the market, our relocator kit, made of heavy-duty black powder-coated steel instead of lightweight aluminum, offers superior strength and durability with 8 mount locations and adjustable angle better follow the bumper's curve (tilt to left or right) to avoid blocking intake vents, lights, or parking sensors
- No drill/modification required for the installation: 1) Remove the front tow hook cover cap, 2) screw in the adapter rod (receiver/holder) into the tow hole, 3) attach the license plate frame/bracket, 4) bolt-on your license/tag
- This relocation kit will re-position the plate off-center, give your ride with an aggressive appearance, also optional support to attach the camera
- Fit for Lexus IS200t IS300 2016
- Fit for Lexus IS350 2014-2016
- Fit for Lexus IS250 2014-2015
- Package Includes: 1 x Tow Hook Cover
- Compatible: Fitment: for Lexus IS IS250 IS350 IS250C IS350C IS-F 2006-2013, for Lexus IS IS200t IS250 IS300 IS350 IS-F 2014-2021, for Lexus RC RC200t RC300 RC350 RC-F 2015-2021.
- Durable: Dimension: Screw Length: 18mm / 0.71"; Screw Size: 3/4-8 UNC. Please carefully confirm whether the product size matches your model before ordering.
- Fitting: Made of good quality aluminum alloy and metal material, durable and strong.
- Convenient: Good performance car exterior accessories tow hook, allow towing the car safely without damaging the front bumper.
- Natural: Easy and fast installation, just directly screw on the application.
- Compatible with Lexus 2008-2013 IS-F (or with F-Sport Bumper), 2006-up GS, 2019-up ES, 2007-2017 LS, 2015-up RC, 2012-2015 RX
- Tow bar rod adapter is CNC made with T6 billet aluminum that fit into the vehicle's front tow eye, accompanied by a steel metal number plate mounting panel, screw/nuts
- Unlike the "copycats" on the market, our relocator kit, made of heavy-duty black powder-coated steel instead of lightweight aluminum, offers superior strength and durability with 8 mount locations to avoid blocking intake vents, lights or parking sensors, and adjustable angle better follow the bumper's curve
- No drill/modification required for the installation: 1) Remove the front tow hook cover cap, 2) screw in the adapter rod (receiver/holder) into the tow hole, 3) attach the license plate frame/bracket, 4) bolt-on your license/tag
- This relocation kit will re-position the plate off-center, give your ride with an aggressive appearance, also optional support to attach the camera
Last update on 2026-05-28 / Affiliate links / Images from Amazon Product Advertising API
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