Passenger Seat Belt Malfunction/FMVSS 208 – 2021 Toyota Supra

SEOCONTENT-START Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469)292-4000 Original Publication Date: July 21, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 21TA02 (Interim Notice 21TB02) Certain 2021 Model Year Supra Passenger Seatbelt Automatic Locking Retractor Function – May Not Activate Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2021 Supra Late November 2020 – Mid-February 2021 1,580 94 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On July 21, 2021, BMW filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of their intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year Supra vehicles. Condition According to BMW and Autoliv (the part supplier), the Automatic Locking Retractor (ALR) function in the passenger seat belt in the subject vehicles may prematurely cease activation when attempting to install and secure a Child Restraint System (CRS) by a vehicle user. In this condition, the passenger side seat belt may not meet certain U.S. safety requirements. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, authorized Toyota dealers will inspect the passenger seat belt assembly and, if necessary, replace it FREE OF CHARGE. Covered Vehicles There are approximately 1,580 vehicles covered by this Safety (Noncompliance) Recall. No vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by Mid-September 2021. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 ( I n t e r i m 2 1 T B 0 2 ) – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 94 vehicles in new dealer inventory as of July 21, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 ( I n t e r i m 2 1 T B 0 2 ) – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 21TA02/21TB02” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 ( I n t e r i m 2 1 T B 0 2 ) – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 ( I n t e r i m 2 1 T B 0 2 ) – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 21TA02 (Interim Notice 21TB02) Certain 2021 Model Year Supra Passenger Seatbelt Automatic Locking Retractor Function – May Not Activate Frequently Asked Questions Original Publication Date: July 21, 2021 Q1: What is the condition? A1: According to BMW and Autoliv (the part supplier), the Automatic Locking Retractor (ALR) function in the passenger seat belt in the subject vehicles may prematurely cease activation when attempting to install and secure a Child Restraint System (CRS) by a vehicle user. In this condition, the passenger side seat belt may not meet certain U.S. safety requirements. Q1a: What is the Automatic Locking Retractor (ALR)? A1a: The purpose of the ALR is to tightly secure a Child Restraint System (CRS), for example a child car seat, to the passenger seat by preventing webbing extraction by a child or as a result of child safety seat movement or vibration during driving. Q1b: Can I use ALR to secure a child seat or child restraint system before the remedy is performed? A1b: Until the remedy is performed, Toyota recommends that child seats or child restraint systems should not be installed into the passenger seat of the vehicle. Q2: Are there any warnings that this condition exists? A2: According to BMW, when attempting to utilize the safety belt retractor’s ALR function to secure a CRS, the user may notice that the audible clicking sound that is present when the ALR function is activated stops well before the safety belt webbing is fully retracted back into the retractor. Q3: What is Toyota going to do? A3: Toyota is currently preparing the remedy for this issue. When the remedy is available, authorized Toyota dealers will inspect the passenger seat belt assembly and, if necessary, replace it FREE OF CHARGE. Q4: When will the remedy become available? A4: Toyota is currently confirming the inspection process and preparing parts for the remedy. At this time, Toyota estimates that the remedy can be available in August 2021. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q5: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A5: There are approximately 1,580 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Supra 2021 Late November 2020 – Mid-February 2021 Q5a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A5a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available, and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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© 2020 Toyota Motor Sales, USA •• PROTECTED 関係者外秘 INTEROFFICE MEMORANDUM Original Publication Date: September 9, 2021 To: All Toyota Region and Private Distributor General Managers / Vice Presidents From: Gary Ross Vice-President, Product Quality and Service Support SAFETY (NONCOMPLIANCE) RECALL 21TA02 (Remedy Notice) Certain 2021 Model Year Supra Passenger Seatbelt Automatic Locking Retractor Function – May Not Activate NHTSA Recall No. 21V-554 Specific information for Region support is provided below. Condition According to BMW and Autoliv (the part supplier), the Automatic Locking Retractor (ALR) function in the passenger seat belt in the subject vehicles may prematurely cease activation when attempting to install and secure a Child Restraint System (CRS) by a vehicle user. In this condition, the passenger side seat belt may not meet certain U.S. safety requirements. Dealer Notification The attached dealer letter will be sent to all Toyota dealers on September 9, 2021. Please reference the attached Dealer Letter for additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation.

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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2021 Model Year Supra Vehicles Passenger Seatbelt Automatic Locking Retractor Function – May Not Activate NHTSA Recall No. 21V-554 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW, who makes the current generation Supra for Toyota, has decided that certain 2021 model year Supra vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208, “Occupant Crash Protection”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The passenger safety belt’s Automatic Locking Retractor (ALR), used to install and secure a Child Restraint System (CRS) by a vehicle user, may deactivate early, before the webbing fully retracts. What will Toyota do? Any authorized Toyota dealer will inspect the passenger seat belt retractor (including the seat belt) and, if necessary, replace the retractor, FREE OF CHARGE. 21TA02 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. The remedy will take approximately one hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. • Until the remedy is performed, Toyota recommends that child seats or child restraint systems should not be installed into the passenger seat of the vehicle. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos Supra de Año Modelo 2021 Función del Retractor de Bloqueo Automático del Cinturón de Seguridad Para El Pasajero – Puede Que No Se Active Retiro de Seguridad NHTSA No. 21V-554 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. BMW, quien produce la generación actual del Supra para Toyota, ha decidido que ciertos vehículos Supra de año modelo 2021 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 208, “Occupant Crash Protection” (Protección de los Ccupantes en Choques). Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? El retractor de bloqueo automático (ALR) del cinturón de seguridad para el pasajero, usado para instalar y asegurar el Sistema de Retención Infantil (CRS) por un usuario del vehículo, puede desactivarse prematuramente, antes de que el tejido se retraiga completamente. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado inspeccionará el retractor del cinturón de seguridad para el pasajero (incluyendo el cinturón de seguridad) y si es necesario, reemplazará el retractor, SIN CARGO. 21TA02 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:000 p.m., Hora del Esto. Este es un Retiro de Seguridad importante. El remedio tomará aproximadamente una hora. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo. • Hasta que se realice el remedio, Toyota recomienda que los asientos para niños o los sistemas de protección infantil no se deben instalar en el asiento del pasajero del vehículo. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA

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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: September 9, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 21TA02 (Remedy Notice) Certain 2021 Model Year Supra Passenger Seatbelt Automatic Locking Retractor Function – May Not Activate NHTSA Recall No. 21V-554 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2021 Supra Late November 2020 – Mid-February 2021 1,580 94 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On July 21, 2021, BMW filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of their intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year Supra vehicles. Condition According to BMW and Autoliv (the part supplier), the Automatic Locking Retractor (ALR) function in the passenger seat belt in the subject vehicles may prematurely cease activation when attempting to install and secure a Child Restraint System (CRS) by a vehicle user. In this condition, the passenger side seat belt may not meet certain U.S. safety requirements. Remedy Dealers will inspect the passenger seat belt retractor (including the seat belt) and, if necessary, replace the retractor, FREE OF CHARGE. Covered Vehicles There are approximately 1,580 vehicles covered by this Safety (Noncompliance) Recall. No vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by mid-September 2021. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 94 vehicles in new dealer inventory as of July 21, 2021. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: •New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a saleor lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. •Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summaryavailable in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary maytake up to 4 hours to populate information for newly launched campaigns. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 21TA02/21TB02” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • TIN519B – GR Supra New Model Technical Introduction Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 – D – P a g e | 6 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedures Warranty Reimbursement Procedure CoveredVerify Vehicle Eligibility1. Confirm vehicle VIN matches the R.O.2. Check the TIS Vehicle Inquiry System Not Covered No further action requiredInspect front RH outer seat belt ALR functionality. Campaign completed, return the vehicle to the customerALR Functions CorrectlyALR …Functions…IncorrectlyReplace front RH outer seat belt assembly Op Code Description Flat Rate Hours JATA01 Inspect Passenger Front Seatbelt Assembly 0.5 JATA02 Inspect Passenger Front Seatbelt Assembly and Replace Passenger Front Seatbelt Assembly 1.4 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 1 T A 0 2 – D – P a g e | 7 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 21TA02 (Remedy Notice) Certain 2021 Model Year Supra Passenger Seatbelt Automatic Locking Retractor Function – May Not Activate NHTSA Recall No. 21V-554 Frequently Asked Questions Original Publication Date: September 9, 2021 Q1: What is the condition? According to BMW and Autoliv (the part supplier), the Automatic Locking Retractor (ALR) function in the passenger seat belt in the subject vehicles may prematurely cease activation when attempting to install and secure a Child Restraint System (CRS) by a vehicle user. In this condition, the passenger side seat belt may not meet certain U.S. safety requirements. Q1a: What is the Automatic Locking Retractor (ALR)? A1a: The purpose of the ALR is to tightly secure a Child Restraint System (CRS), for example a child car seat, to the passenger seat by preventing webbing extraction by a child or as a result of child safety seat movement or vibration during driving. Q1b: Can I use ALR to secure a child seat or child restraint system before the remedy is performed? A1b: Until the remedy is performed, Toyota recommends that child seats or child restraint systems should not be installed into the passenger seat of the vehicle. Q2: Are there any warnings that this condition exists? A2: According to BMW, when attempting to utilize the safety belt retractor’s ALR function to secure a CRS, the user may notice that the audible clicking sound that is present when the ALR function is activated stops well before the safety belt webbing is fully retracted back into the retractor. Q3: What is Toyota going to do? A3: Toyota will send an owner notification by first class mail starting in mid-September 2021, advising owners to make an appointment with their authorized Toyota dealer to have the passenger seat belt assembly inspected, and, if necessary, replaced FREE OF CHARGE. Q4: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A4: There are approximately 1,580 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Supra 2021 Late November 2020 – Mid-February 2021 Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q5: How long will the repair take? A5: The repair should take approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available, and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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