SAFETY RECALL 22TA02 – Pre-Collision System (PCS) Inoperative without Warning Indicator – 2021 Toyota C-HR

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© 2022 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC 2/24/2022 Warranty op codes corrected The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: February 24, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 22TA02 (Remedy Notice) Certain 2021 Model Year C-HR Vehicles Pre-Collision System (PCS) Inoperative without Warning Indicator Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2021 C-HR Mid-June 2020 – Late July 2021 36,600 1 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On February 24, 2022, Toyota filed a (Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2021 model year C-HR vehicles. Condition The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations. Remedy For all involved vehicles, Toyota dealers will inspect the radar sensor and if necessary, properly initialize the radar sensor, FREE OF CHARGE. Covered Vehicles There are approximately 36,600 vehicles covered by this Safety Recall. Approximately 2,200 vehicles involved in this Safety Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will begin to notify owners in mid-March 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward S a f e t y R e c a l l 2 2 T A 0 2 – D – P a g e | 2 © 2022 Toyota Motor Sales, USA the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory There is 1 vehicle in new dealer inventory as of February 23, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 2 T A 0 2 – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22TA02” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 2 T A 0 2 – D – P a g e | 4 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly. Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y R e c a l l 2 2 T A 0 2 – D – P a g e | 5 © 2022 Toyota Motor Sales, USA Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this inspection are required to currently have completed all of the following courses: • T623 – Toyota Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Campaign Special Service Tools Part Number Part Name Quantity Remarks 09870-60000* Laser Radar Adjusting Reflector (Kit) * 1 For TRIANGLE TARGET 09870-60100 Flat Target 1 For FLAT SURFACE TARGET 09870-60110 Panel Stand 1 *Essential SST Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. S a f e t y R e c a l l 2 2 T A 0 2 – D – P a g e | 6 © 2022 Toyota Motor Sales, USA Warranty Reimbursement Procedures Warranty Reimbursement Procedure Op Code Description Flat Rate Hours TEC010 TSS System OK 0.4 TEC011 TSS System Not Adjusted; Target Adjustment Performed 0.9 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • Towing can be claimed under Op Code TEC010 or TEC011 for a maximum of $250 as sublet type “TW” in the event the customer has experienced the condition and requests vehicle pickup. o Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached. • Toyota requires documentation of the “No Good” TSS Check Tool result to be attached to all claims for Op Code TEC011. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y R e c a l l 2 2 T A 0 2 – D – P a g e | 7 © 2022 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2022 Toyota Motor Sales, USA SAFETY RECALL 22TA02 (Remedy Notice) Certain 2021 Model Year C-HR Vehicles Pre-Collision System (PCS) Inoperative without Warning Indicator Frequently Asked Questions Original Publication Date: February 24, 2022 Q1: What is the condition? A1: The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations. Q2: What is Toyota going to do? A2: In mid-March 2022, Toyota will begin to notify owners to request they make an appointment with their authorized Toyota dealer. Dealers will inspect the radar sensor and if necessary, properly initialize the radar sensor, free of charge. Q3: Which and how many vehicles are covered by this Safety Recall? A3: There are approximately 36,600 vehicles covered by this Safety Recall. Model Name Model Year Production Period C-HR 2021 Mid-June 2020 – Late July 2021 Q4: How long will the repair take? A4: The repair takes approximately 45 to 60 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. FAQ Page 2 of 2 © 2022 Toyota Motor Sales, USA Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Q7: Are there any warnings that this condition exists? A7: Yes. If the radar sensor has not been properly initialized, you may notice the following. 1. When Dynamic Radar Cruise Control (DRCC) speed is set, you cannot increase or decrease your speed using the cruise control switch. NOTE: The DRCC function can be canceled at any time by pressing the on/off button on the cruise control switch or by pressing the brake pedal. 2. The lane centering function of the Lane Tracing Assist (LTA) system will not operate the steering wheel to maintain the vehicle’s lane position even if the display says the lane centering is active and DRCC speed is set. NOTE: The Steering Assist function should still provide steering input and a warning message/chime if the system detects that the vehicle might depart from its lane or course as long as all operating conditions are met. Refer to Owner’s Manual for steering assist system operating conditions and limitations. 3. Vehicles ahead are not detected and the vehicle icon in the Multi-Information Display (MID) will not be shown while using DRCC. Furthermore, the vehicle will not slow down automatically, as designed, when approaching a vehicle with DRCC active. Steering Assist Lane Centering © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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Important Safety Recall Message – 22TA02 The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations. Call your dealer ASAP for a FREE inspection and/or repair.

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 February 24, 2022 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan Toyota Motor Manufacturing Turkey Inc. [“TMMT”] Toyota Caddesi No:2 54580 Arifiye, Sakarya, Turkey Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Millimeter Wave Radar Sensor: Conti Temic microelectronic GmbH Ringlerstraße 17 85057 Ingolstadt, Germany Phone: +49-841-811-0 Country of Origin: Germany 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population as in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / C-HR 2021 TMC TMMT June 12, 2020 through July 26, 2021 Applicability Part Number Part Name Component Description MY2021 Toyota C-HR 88210-F4070 Sensor Assy, Millimeter Wave Radar Millimeter wave radar sensor Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only the subject vehicles are equipped with a radar sensor of a certain design from a specific supplier that may not have been properly initialized during production. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with a radar sensor of this design or contain a radar sensor that was properly initialized during production. 3. Total Number of Vehicles Potentially Involved: 36,558 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Toyota estimates that approximately 0.03% of the involved vehicles contain a millimeter wave radar sensor with the incomplete initialization described in this report based on a representative sample of vehicles that were inspected at multiple manufacturing facilities globally. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually contains a radar sensor that has not been initialized, and (2) whether the driving patterns of an individual driver may lead to certain driving situations in which a PCS activation would occur. 5. Description of Problem: The subject vehicles are equipped with a millimeter wave sensor (radar sensor) and a camera to detect objects, such as another vehicle, in front of the subject vehicle. These sensors support certain driver assistance features, including the Pre-Collision System (PCS). Under certain circumstances, the initialization of the radar sensor may not have been completed correctly at the vehicle assembly plant. If this occurs, the radar sensor would not be activated. In this condition, the PCS would not be able to detect a vehicle in front of the subject vehicle and would not provide warnings or braking assist, as designed, in certain driving situations that would otherwise result in a PCS activation. In addition, the vehicle would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations. 6. Chronology of Principal Events: December 2020 – April 2021 In December 2020, Toyota began to receive field reports related to the vehicles sold in the Japan market alleging that the vehicle did not detect the preceding vehicle when using the Traffic Movement Notification feature (a Japan-market feature not available in the U.S.). In these cases, dealer technicians observed that the beam axis for the radar sensor was out of specification and adjusted the beam axis during an inspection. After completing the beam axis adjustment and initializing the radar sensor, the vehicles in these cases were able to detect the preceding vehicle. Toyota began a number of activities to further investigate this condition. Based on the reports from the dealers indicating that the repair to correct the reported issue was to perform the radar sensor beam axis adjustment and complete the initialization of the radar sensor, Toyota suspected that an uninitialized radar sensor was linked to the field allegations that Toyota had received up to this point, all of which alleged that the Traffic Movement Notification feature was unable to detect the preceding vehicle. An uninitialized radar sensor also meant that other features, which rely on the radar sensor could be affected by this condition. As a result, Toyota contacted the supplier to assist in this analysis and began a Fault Tree Analysis (FTA) with the supplier to attempt to identify potential causes for the uninitialized radar sensor. At this time, all functions that rely on the radar sensor including Pre-Collision System (PCS), Dynamic Radar Cruise Control (DRCC), and Lane Tracing Assist (LTA) were thought to be affected by this condition. In March 2021, Toyota used remote data retrieval in the Japan market to attempt to identify vehicles that may have an uninitialized radar sensor. Toyota identified one potential vehicle and requested a dealer to recover the part. In April 2021, Toyota received the recovered radar sensor from the aforementioned vehicle in Japan. Based on an inspection of the sensor, Toyota determined that it was not initialized due to an incomplete beam axis adjustment. At this time, it was unclear what may have led to the sensor having an incomplete beam axis adjustment. In addition, no field reports or warranty claims related to an uninitialized radar sensor had been received for vehicles in the U.S. market at this time. May 2021 to December 2021 In May, Toyota investigated the recovered part and discovered that, while a judgement flag which indicates the completion of the beam axis adjustment was found in the diagnostic area of the sensor ECU internal memory, a judgement flag in the operation area of the sensor ECU internal memory was missing. The missing judgment flag in the operation area indicated that the unadjusted beam axis caused the radar sensor to remain uninitialized. Based on the results from this investigation and the review of the FTA that had been created in conjunction with the supplier, Toyota confirmed what systems on the vehicle might be affected by the uninitialized radar sensor. The results of the study identified that the potentially affected features included: PCS, DRCC and LTA, all of which rely on an initialized radar sensor to operate as designed. In parallel, Toyota reviewed the FTA for the radar sensor and identified that a constant power supply is necessary to complete the initialization of the radar sensor. As a result, Toyota conducted bench testing in an attempt to determine how the beam axis adjustment could be incomplete during the initialization process, resulting in the same condition as the recovered part. At first, Toyota hypothesized that a low voltage input may be contributing to the incomplete initialization. However, testing with this condition determined that this would not cause the radar sensor to fail to initialize. Beginning in September 2021, Toyota conducted additional testing to examine whether a low voltage input coupled with a low current input (to create an even more severe scenario) could result in an incomplete initialization of the radar sensor. In addition, the supplier developed new data analysis equipment that could be used during testing to analyze each data processing step within the internal memory of the radar sensor ECU. In December 2021, during the duplication testing, Toyota was able to observe a temporary writing error in the internal nonvolatile memory during the beam axis adjustment task. During this testing, however, the error was corrected a few seconds later, because the system defaulted to reinitializing and completing the beam axis adjustment task. Although an incomplete initialization was initially observed, the automatic reinitialization of the radar sensor that occurred led to the successful initialization of the radar sensor, which was not the same condition observed in the field. Although this testing failed to show how a radar sensor could fail to be properly initialized in the same manner as found in the reports from the field, Toyota observed that there were complex communications taking place between the radar sensor ECU and the other ECUs during the initialization process that could cause the time it takes to complete the initialization of the radar sensor to be longer than expected in some cases. At this point, Toyota had conducted approximately 60 duplication tests (a low voltage input coupled with a low current input) of the radar sensor initialization process using the recovered part, but the testing did not result in a failure to initialize the radar sensor. Still no field reports or warranty claims related to an uninitialized radar sensor had been received for vehicles in the U.S. market at this time. January 2022 – February 2022 Based on the observations from the testing conducted in December that revealed the additional communication that occurs during the initialization process, Toyota reviewed the manufacturing process for initializing the radar sensor. After a review of the production process, Toyota found that the time for the radar sensor to complete the initialization process (in some cases where reinitialization is potentially required) may be more than the time allotted during the vehicle production process. Toyota also theorized that during vehicle inspection at the vehicle assembly plant, if the ignition was prematurely turned off before the processing of all necessary data, then the initialization of the radar sensor would be incomplete and there would be no further reinitialization to complete the process. Based on this information, from mid-January to early February, Toyota conducted another bench test on the recovered part to attempt to understand the effect of turning the ignition off prior to initialization of the radar sensor during the production process. As a result, Toyota was able to replicate the scenario of a radar sensor failing to initialize during the production process by turning the ignition off prematurely prior to completing the initialization of the radar sensor. As stated above, if the initialization does not occur, the radar sensor would not be active. Thus, Toyota evaluated the implications of the performance effect that the uninitialized radar sensor would have on certain driver assistance systems (i.e., the effect that portions of the DRCC and LTA features would be deactivated and that the PCS would not be able to provide warnings or braking assist, as designed, in certain driving scenarios that would otherwise result in a PCS activation). Based on Toyota’s evaluation, Toyota’s engineering judgment concluded that an inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations. February 21, 2022 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of January 20, 2022, based on a diligent review of records, Toyota’s best engineering judgement is that there are 0 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified to take their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the radar sensor and, if necessary, properly initialize the radar sensor, free of charge. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by April 25, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent by February 24, 2022. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: [Remedy] 22TA02

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-107 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : FEB 24, 2022 NHTSA Recall No. : 22V-107 Manufacturer Recall No. : 22TA02 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 36,558 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Toyota C-HR Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only the subject vehicles are equipped with a radar sensor of a certain design from a specific supplier that may not have been properly initialized during production. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with a radar sensor of this design or contain a radar sensor that was properly initialized during production. Toyota estimates that approximately 0.03% of the involved vehicles contain a millimeter wave radar sensor with the incomplete initialization described in this report based on a representative sample of vehicles that were inspected at multiple manufacturing facilities globally. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually contains a radar sensor that has not been initialized, and (2) whether the driving patterns of an individual driver may lead to certain driving situations in which a PCS activation would occur. Production Dates : JUN 12, 2020 – JUL 26, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-107 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The subject vehicles are equipped with a millimeter wave sensor (radar sensor) and a camera to detect objects, such as another vehicle, in front of the subject vehicle. These sensors support certain driver assistance features, including the Pre-Collision System (PCS). Under certain circumstances, the initialization of the radar sensor may not have been completed correctly at the vehicle assembly plant. If this occurs, the radar sensor would not be activated. In this condition, the PCS would not be able to detect a vehicle in front of the subject vehicle and would not provide warnings or braking assist, as designed, in certain driving situations that would otherwise result in a PCS activation. In addition, the vehicle would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this condition, the PCS would not be able to detect a vehicle in front of the subject vehicle and would not provide warnings or braking assist, as designed, in certain driving situations that would otherwise result in a PCS activation. In addition, the vehicle would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Sensor Assy, Millimeter Wave Radar Component Description : Millimeter wave radar sensor Component Part Number : 88210-F4070 Supplier Identification : Component Manufacturer Name : Conti Temic microelectronic GmbH Address : Ringlerstraße 17 Ingolstadt Foreign States 85057 Part 573 Safety Recall Report 22V-107 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Country : Germany Chronology : Please see attached Part 573 Defect Information Report for the full chronology. Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified to take their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the radar sensor and, if necessary, properly initialize the radar sensor, free of charge. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by April 25, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent by February 24, 2022. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : FEB 24, 2022 – FEB 24, 2022 Planned Owner Notification Date : APR 11, 2022 – APR 25, 2022 * NR – Not Reported

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 February 24, 2022 DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan Toyota Motor Manufacturing Turkey Inc. [“TMMT”] Toyota Caddesi No:2 54580 Arifiye, Sakarya, Turkey Affiliated U.S. Sales Company: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Millimeter Wave Radar Sensor: Conti Temic microelectronic GmbH Ringlerstraße 17 85057 Ingolstadt, Germany Phone: +49-841-811-0 Country of Origin: Germany 2. Identification of Involved Vehicles and Affected Components: Based on production records, we have determined the involved vehicle population as in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / C-HR 2021 TMC TMMT June 12, 2020 through July 26, 2021 Applicability Part Number Part Name Component Description MY2021 Toyota C-HR 88210-F4070 Sensor Assy, Millimeter Wave Radar Millimeter wave radar sensor Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only the subject vehicles are equipped with a radar sensor of a certain design from a specific supplier that may not have been properly initialized during production. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with a radar sensor of this design or contain a radar sensor that was properly initialized during production. 3. Total Number of Vehicles Potentially Involved: 36,558 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Toyota estimates that approximately 0.03% of the involved vehicles contain a millimeter wave radar sensor with the incomplete initialization described in this report based on a representative sample of vehicles that were inspected at multiple manufacturing facilities globally. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “less than 1%.” Whether this issue, in each case, will actually lead to the increased risk of a crash described in Section 5 is dependent on (1) whether a potentially affected vehicle actually contains a radar sensor that has not been initialized, and (2) whether the driving patterns of an individual driver may lead to certain driving situations in which a PCS activation would occur. 5. Description of Problem: The subject vehicles are equipped with a millimeter wave sensor (radar sensor) and a camera to detect objects, such as another vehicle, in front of the subject vehicle. These sensors support certain driver assistance features, including the Pre-Collision System (PCS). Under certain circumstances, the initialization of the radar sensor may not have been completed correctly at the vehicle assembly plant. If this occurs, the radar sensor would not be activated. In this condition, the PCS would not be able to detect a vehicle in front of the subject vehicle and would not provide warnings or braking assist, as designed, in certain driving situations that would otherwise result in a PCS activation. In addition, the vehicle would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations. 6. Chronology of Principal Events: December 2020 – April 2021 In December 2020, Toyota began to receive field reports related to the vehicles sold in the Japan market alleging that the vehicle did not detect the preceding vehicle when using the Traffic Movement Notification feature (a Japan-market feature not available in the U.S.). In these cases, dealer technicians observed that the beam axis for the radar sensor was out of specification and adjusted the beam axis during an inspection. After completing the beam axis adjustment and initializing the radar sensor, the vehicles in these cases were able to detect the preceding vehicle. Toyota began a number of activities to further investigate this condition. Based on the reports from the dealers indicating that the repair to correct the reported issue was to perform the radar sensor beam axis adjustment and complete the initialization of the radar sensor, Toyota suspected that an uninitialized radar sensor was linked to the field allegations that Toyota had received up to this point, all of which alleged that the Traffic Movement Notification feature was unable to detect the preceding vehicle. An uninitialized radar sensor also meant that other features, which rely on the radar sensor could be affected by this condition. As a result, Toyota contacted the supplier to assist in this analysis and began a Fault Tree Analysis (FTA) with the supplier to attempt to identify potential causes for the uninitialized radar sensor. At this time, all functions that rely on the radar sensor including Pre-Collision System (PCS), Dynamic Radar Cruise Control (DRCC), and Lane Tracing Assist (LTA) were thought to be affected by this condition. In March 2021, Toyota used remote data retrieval in the Japan market to attempt to identify vehicles that may have an uninitialized radar sensor. Toyota identified one potential vehicle and requested a dealer to recover the part. In April 2021, Toyota received the recovered radar sensor from the aforementioned vehicle in Japan. Based on an inspection of the sensor, Toyota determined that it was not initialized due to an incomplete beam axis adjustment. At this time, it was unclear what may have led to the sensor having an incomplete beam axis adjustment. In addition, no field reports or warranty claims related to an uninitialized radar sensor had been received for vehicles in the U.S. market at this time. May 2021 to December 2021 In May, Toyota investigated the recovered part and discovered that, while a judgement flag which indicates the completion of the beam axis adjustment was found in the diagnostic area of the sensor ECU internal memory, a judgement flag in the operation area of the sensor ECU internal memory was missing. The missing judgment flag in the operation area indicated that the unadjusted beam axis caused the radar sensor to remain uninitialized. Based on the results from this investigation and the review of the FTA that had been created in conjunction with the supplier, Toyota confirmed what systems on the vehicle might be affected by the uninitialized radar sensor. The results of the study identified that the potentially affected features included: PCS, DRCC and LTA, all of which rely on an initialized radar sensor to operate as designed. In parallel, Toyota reviewed the FTA for the radar sensor and identified that a constant power supply is necessary to complete the initialization of the radar sensor. As a result, Toyota conducted bench testing in an attempt to determine how the beam axis adjustment could be incomplete during the initialization process, resulting in the same condition as the recovered part. At first, Toyota hypothesized that a low voltage input may be contributing to the incomplete initialization. However, testing with this condition determined that this would not cause the radar sensor to fail to initialize. Beginning in September 2021, Toyota conducted additional testing to examine whether a low voltage input coupled with a low current input (to create an even more severe scenario) could result in an incomplete initialization of the radar sensor. In addition, the supplier developed new data analysis equipment that could be used during testing to analyze each data processing step within the internal memory of the radar sensor ECU. In December 2021, during the duplication testing, Toyota was able to observe a temporary writing error in the internal nonvolatile memory during the beam axis adjustment task. During this testing, however, the error was corrected a few seconds later, because the system defaulted to reinitializing and completing the beam axis adjustment task. Although an incomplete initialization was initially observed, the automatic reinitialization of the radar sensor that occurred led to the successful initialization of the radar sensor, which was not the same condition observed in the field. Although this testing failed to show how a radar sensor could fail to be properly initialized in the same manner as found in the reports from the field, Toyota observed that there were complex communications taking place between the radar sensor ECU and the other ECUs during the initialization process that could cause the time it takes to complete the initialization of the radar sensor to be longer than expected in some cases. At this point, Toyota had conducted approximately 60 duplication tests (a low voltage input coupled with a low current input) of the radar sensor initialization process using the recovered part, but the testing did not result in a failure to initialize the radar sensor. Still no field reports or warranty claims related to an uninitialized radar sensor had been received for vehicles in the U.S. market at this time. January 2022 – February 2022 Based on the observations from the testing conducted in December that revealed the additional communication that occurs during the initialization process, Toyota reviewed the manufacturing process for initializing the radar sensor. After a review of the production process, Toyota found that the time for the radar sensor to complete the initialization process (in some cases where reinitialization is potentially required) may be more than the time allotted during the vehicle production process. Toyota also theorized that during vehicle inspection at the vehicle assembly plant, if the ignition was prematurely turned off before the processing of all necessary data, then the initialization of the radar sensor would be incomplete and there would be no further reinitialization to complete the process. Based on this information, from mid-January to early February, Toyota conducted another bench test on the recovered part to attempt to understand the effect of turning the ignition off prior to initialization of the radar sensor during the production process. As a result, Toyota was able to replicate the scenario of a radar sensor failing to initialize during the production process by turning the ignition off prematurely prior to completing the initialization of the radar sensor. As stated above, if the initialization does not occur, the radar sensor would not be active. Thus, Toyota evaluated the implications of the performance effect that the uninitialized radar sensor would have on certain driver assistance systems (i.e., the effect that portions of the DRCC and LTA features would be deactivated and that the PCS would not be able to provide warnings or braking assist, as designed, in certain driving scenarios that would otherwise result in a PCS activation). Based on Toyota’s evaluation, Toyota’s engineering judgment concluded that an inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations. February 21, 2022 Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign. As of January 20, 2022, based on a diligent review of records, Toyota’s best engineering judgement is that there are 0 Toyota Field Technical Reports and 0 warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified to take their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will inspect the radar sensor and, if necessary, properly initialize the radar sensor, free of charge. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by April 25, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent by February 24, 2022. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: [Remedy] 22TA02

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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2021 Model Year C-HR Vehicles Pre-Collision System (PCS) Inoperative without Warning Indicator NHTSA Recall No. 22V-107 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Trac and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year C-HR vehicles. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The radar sensor used by the Pre-Collision System (PCS) may not have been initialized properly in the involved vehicles during production. In that case, PCS would be inoperative with no warning indicator to the driver. An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations. 22TA02 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To nd a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identication Number (VIN) noted above to review information specic to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 Spanish translation on back side Traducción en español en el lado inverso What will Toyota do? Any authorized Toyota dealer will inspect the radar sensor and if necessary, properly initialize the radar sensor, FREE OF CHARGE. This is an important Safety Recall. The remedy will take approximately 45 to 60 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. If the millimeter wave radar sensor has not been properly initialized, you may also notice portions of the Dynamic Radar Cruise Control (DRCC) and Lane Tracing Assist (LTA) features are also deactivated. For more information about the effect on these systems, please visit www.toyota.com/recall, input your full 17-digit Vehicle Identification Number (VIN), and refer to the available FAQ for Safety Recall 22TA02. If you experience the condition described above and are uncomfortable driving the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick up. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos C-HR de año Modelo 2021 Sistema de Pre-Colisión (PCS) Inoperativo sin el Indicador de Advertencia Retiro de Seguridad NHTSA No. 22V-107 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor en ciertos vehículos C-HR de año modelo 2021. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Durante la producción el sensor del radar utilizado por el Sistema de Pre-Colisión (PCS, por sus siglas en Inglés) puede que no se haya inicializado adecuadamente en los vehículos involucrados. En ese caso, el PCS podría dejar de funcionar sin indicador de advertencia al conductor. Un PCS inoperativo sin el indicador de falla del PCS, puede aumentar el riesgo de un choque en ciertas situaciones de conducción. 22TA02 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer?  Por favor comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.  Su concesionario Toyota local responderá con gusto todas sus preguntas.  Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.  Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.  Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:00 p.m., Hora del Este. ¿Qué hará Toyota? Cualquier concesionario Toyota inspeccionará el sensor del radar y si es necesario, inicializará adecuadamente el sensor del radar, SIN CARGO. Este es un Retiro de Seguridad importante. El remedio tomará aproximadamente 45 a 60 minutos. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo. Si el sensor del radar de ondas milimétricas no se ha inicializado adecuadamente, usted puede que observe porciones de las características del Control Automático de la Velocidad con Radar Dinámico (DRCC) y el Asistente de Detector de Líneas (LTA) que también están desactivadas. Para más información sobre el efecto en estos sistemas, por favor visite www.toyota.com/recall, e ingrese su Número de identificación del vehículo (VIN) completo de 17 dígitos y consulte el documento disponible de las Preguntas Frecuentes para el Retiro de seguridad 22TA02. Si ha experimentado la condición descrita anteriormente y usted no se siente cómodo conduciendo el vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA

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1 TECHNICAL INSTRUCTIONS FOR SAFETY RECALL 22TA02 PRE-COLLISION SYSTEM (PCS) INOPERATIVE WITHOUT WARNING INDICATOR CERTAIN 2021 MODEL YEAR C-HR 2 IX. OPERATION FLOW CHART The flow chart is for reference only. DO NOT use it in place of the full technical instructions. Follow ALL steps as outlined in the full technical instructions to confirm the campaign is completed correctly. X. IDENTIFICATION OF AFFECTED VEHICLES 1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY a) Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match. b) Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and that it has not already been completed. HINT: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were previously completed, even by another dealer. XI. PREPARATION A. TOOLS & EQUIPMENT • Techstream • Tire pressure gauge • Level • Tape measure • Weight with pointed tip (plumb bob) • Laser line marker SPECIAL SERVICE TOOLS Part Number Part Name Quantity Remarks 09870-60000* Laser Radar Adjusting Reflector (Kit)* 1 For TRIANGLE TARGET 09870-60100 Flat Target 1 For FLAT SURFACE TARGET 09870-60110 Panel Stand 1 *Essential SST B. MATERIALS • String • Tape Covered Not Covered Adjust the millimeter wave radar sensor assembly. Campaign is completed. Return the Vehicle to the customer. Inspect the millimeter wave radar sensor assembly. Verify Vehicle Eligibility 1. Confirm vehicle VIN matches the RO. 2. Check for Campaign eligibility using TIS. No further action required. NG Ok 3 XII. BACKGROUND NOTE: Adjustment with triangle target (Laser Radar Adjusting Reflector; Part Number 09870-60000) shown as a representative example. 4 XIII. PRE-PREPARATION FOR TSS CHECK TOOL 1. PURPOSE OF THIS APPLICATION a) The TSS Check Tool is an application that checks the adjustment status of the millimeter wave radar beam axis. 2. PC HARDWARE/SOFTWARE REQUIREMENTS a) Techstream 2.0 / Techstream ADVI / Techstream Lite with software version 16.3 or greater installed. 3. AFFECTED VEHICLE a) TSS Check Tool is a limited application only for vehicles covered by Safety Recall 22TA02. Do not use for other vehicles. 4. DOWNLOAD TSS CHECK TOOL HINT: Once downloaded, no download is required from the next time onwards. a) Click here to download TSS Check Tool. b) Open the downloaded ZIP file or extract the contents and confirm that the TSS Check Tool folder was created. XIV. INSPECT MILLIMETER WAVE RADAR SENSOR ASSEMBLY HINT: The target is not required to be installed when inspecting with TSS Check Tool. 1. CHECK FOR DTC’’S a) Using a Techstream, perform a Health Check to check for Diagnostic Trouble Codes. HINT: This campaign covers only the inspection and adjustment of the millimeter wave radar sensor assembly. It does not cover the diagnosis or replacement of any other parts on the vehicle. 5 2. INSPECT MILLIMETER WAVE RADAR SENSOR ASSEMBLY a) Exit Techstream. If any software that uses VIM other than Techstream is running, exit all. NOTICE: If the inspection is performed without exiting, the inspection result may result in ERROR. b) With PC and VIM (Techstream/Mongoose cable) connected to the vehicle and in IG ON, double-click “TSSCheckTool.exe” in TSS Check Tool folder to start. c) Click the Next button. d) Wait for communication to finish. 6 e) When communication with the vehicle is completed, the inspection result is automatically displayed. f) Confirm the correspondence in the following table based on the display results. HINT: • The illustration shows “OK” as a representative. • VINs acquired by communication are displayed in VIN/Frame No. If VIN could not be obtained, it will be blank. • Date shows the date of the computer. Judgment Screen display Adjustment required/not required Correspondence/reference destination OK Not required Work completed NG Required Take a picture or screenshot of the result, which is required for the warranty claim, then adjust the millimeter wave radar sensor using one of the following procedures: • TARGET ADJUSTMENT (TRIANGLE TARGET) (Go to page 7.) • TARGET ADJUSTMENT (FLAT SURFACE TARGET) (Go to page 8.) ERROR ‐ ‐ Refer to Appendix B on page 12 to define error identification numbers. Once the error is resolved, re-execute the TSS Check Tool. g) Click Exit to exit TSS Check Tool. 7 XV. TARGET ADJUSTMENT (TRIANGLE TARGET) NOTICE: Target Adjustment is only needed if the result of TSS Check Tool was ””NG””. If the result of TSS Check Tool was ““NG””, follow the instructions in the link below to perform target adjustment. 1. Refer to TIS for instructions on Engine / Hybrid System / CRUISE CONTROL / MILLIMETER WAVE RADAR SENSOR / TARGET ADJUSTMENT (TRIANGLE TARGET) (RM100000001QFQ1) HINT: If Error No. 1 or No. 8 is stored and the adjustment of the millimeter wave radar axis is not finished after the radiator grille emblem surface is cleaned, clean Millimeter Wave Radar Sensor Assembly (surface of the sensor body). HINT: Install the SST (reflector) by aligning the scribe line of the SST (reflector) with point C as shown in the illustration. 2. RECONFIRMATION BY TSS CHECK TOOL AFTER COMPLETING TARGET ADJUSTMENT a) Exit Techstream. If any software that uses VIM other than Techstream is running, exit all. NOTICE: If the inspection is performed without exiting, the inspection result may result in ERROR. b) Turn the IG off (no waiting time required) and IG ON again. NOTICE: Turn the IG off because the content of adjustment is not stored in the millimeter wave radar sensor ASSY unless the IG is turned off. TSS Check Tool is to be executed with the above content stored, otherwise false positives may result. 8 c) Execute “TSSCheckTool.exe” again and confirm that the inspection result is “OK”. NOTICE: If “NG” is displayed on the inspection result, perform the millimeter wave radar axis adjustment again. If “NG” is displayed even after three retries, the ECU may be damaged. Check the relevant ECU by health check, etc. d) Turn the IG off. e) Remove Techstream from DLC3. XVI. TARGET ADJUSTMENT (FLAT SURFACE TARGET) NOTICE: Target Adjustment is only needed if the result of TSS Check Tool was ””NG””. If the result of TSS Check Tool was ““NG””, follow the instructions in the link below to perform target adjustment. 1. Refer to TIS for instructions on Engine / Hybrid System / CRUISE CONTROL / MILLIMETER WAVE RADAR SENSOR / TARGET ADJUSTMENT (FLAT SURFACE TARGET) (RM100000001QFQ2) HINT: If Error No. 1 or No. 8 is stored and the adjustment of the millimeter wave radar axis is not finished after the radiator grille emblem surface is cleaned, clean Millimeter Wave Radar Sensor Assembly (surface of the sensor body). 2. RECONFIRMATION BY TSS CHECK TOOL AFTER COMPLETING TARGET ADJUSTMENT a) Exit Techstream. If any software that uses VIM other than Techstream is running, exit all. NOTICE: If the inspection is performed without exiting, the inspection result may result in ERROR. b) Turn the IG off (no waiting time required) and IG ON again. NOTICE: Turn the IG off because the content of adjustment is not stored in the millimeter wave radar sensor ASSY unless the IG is turned off. TSS Check Tool is to be executed with the above content stored, otherwise false positives may result. 9 c) Execute “TSSCheckTool.exe” again and confirm that the inspection result is “OK”. NOTICE: If “NG” is displayed on the inspection result, perform the millimeter wave radar axis adjustment again. If “NG” is displayed even after three retries, the ECU may be damaged. Check the relevant ECU by health check, etc. d) Turn the IG off. e) Remove Techstream from DLC3. XVII. WORK COMPLETION 1. PRINT CUSTOMER HEALTH CHECK REPORT a) From the Stored Data tab, select the Customer Health Check Report button (TIS will launch when button is pressed). b) Log in to TIS. c) Input Vehicle Mileage and Repair Order number. d) Check the ““Performed”” campaign radio button for the applicable campaigns completed during this service event. e) Select the Report button. f) Confirm Customer Health Check Report information is correct. 10 g) Print Customer Health Check Report from TIS. h) Sign and provide to the customer. ◄◄ VERIFY REPAIR QUALITY ►► − Confirm that the millimeter wave radar sensor has been properly initialized, if necessary. − If you have any questions regarding this recall, please contact your regional representative. 11 XVIII. APPENDIX A. CAMPAIGN DESIGNATION DECODER Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 12 B. WHEN ERROR IS DISPLAYED Refer to the following table while referencing the error identification number shown in the error result to determine and eliminate the cause of the error. Error identification number Error Overview Possible cause Correspondence 01 Other software is running Software using VIM such as Techstream is running. Exit the software using VIM. 02 VIM connect failed • The PC and VIM are not connected. • The VIM selected in Techstream does not match the VIM that is actually connected. • Checking the VIM connection status. • Check the VIM setting of Techstream. 03 ECU response error The vehicle is not in IG ON status. Turn the IG ON. 04 Unaffected vehicle The connected vehicle is not the model applicable to TSS Check Tool. – 05 06 07 08 09

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