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April 28, 2022 NHTSA CAMPAIGN NUMBER: 22V285000
Rearview Camera Image May Not Display/FMVSS 111
A rearview camera that does not display an image reduces the driver’s view of what is behind the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 22V285
Manufacturer Toyota Motor Engineering & Manufacturing
Components ELECTRICAL SYSTEM, BACK OVER PREVENTION
Potential Number of Units Affected 18,101
Summary
Toyota Motor Engineering & Manufacturing (Toyota
) is recalling certain 2022 Tundra vehicles equipped with a Panoramic View Monitor (PVM) system. The parking assist electronic control unit (ECU) software may prevent transmission of the rearview camera signal during cold weather, preventing the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will reprogram the parking assist ECU software, free of charge. Owner notification letters were mailed June 2, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota
’s number for this recall is 22TA04.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice)
Certain 2022 Model Year Tundra
Panoramic View Monitor System – Potential Failure to Display Rearview Image
Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory | |
2022 Model Year | Mid-May 2021 – Mid April 2022 | 18,100 | 44 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On April 28, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2022 model year Tundra vehicles.
Condition
In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display when the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash.
Remedy
Any authorized Toyota dealer will update the software in the Parking Assist ECU FREE OF CHARGE.
Covered Vehicles
There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall. Approximately 233 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late June, 2022.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory
There are approximately 44 vehicles in new dealer inventory as of April 27, 2022.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22TA04” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
If customers describe that they are experiencing the condition, advise them to turn the vehicle ignition off and back on again. Power cycling the ignition may allow the camera image to display.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Frequently Asked Questions
Original Publication Date: April 28, 2022
Q1: What is the condition?
In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display while the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash.
Q1a: Are there any symptoms or warnings that the condition is present?
Owners may notice one or more of the cameras in the Panoramic View Monitoring (PVM) system on the multimedia screen not displaying an image.
Q1b: What should I do if I experience the condition?
Customers should turn the vehicle ignition off and back on again which may allow the camera image to display.
Q2: What is Toyota going to do?
Toyota will send an owner notification by first class mail by late June 2022, advising owners to make an appointment with their authorized Toyota
dealer to have the Parking Assist ECU software updated FREE OF CHARGE.
Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall.
Model Name | Model Year | Production Period |
Tundra | 2022 | Mid-May 2021 – Mid April 2022 |
Q3a: Are there any other Lexus/Toyota/Scion
vehicles covered by this Safety (Noncompliance) Recall in the U.S.?
No, there are no other Lexus/Toyota/Scion
vehicles covered by this Safety (Noncompliance) Recall. This condition is specific to certain 2022 Model Year Tundra vehicles with Panoramic View Monitor, including those with the Multi-Terrain Monitor function.
Q4: How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5: What if I previously paid for repairs related to this Safety (Noncompliance) Recall?
Reimbursement consideration instructions will be provided in the owner letter.
Q6: How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
TECHNICAL INSTRUCTIONS
FOR
SAFETY (NONCOMPLIANCE) RECALL 22TA04
Panoramic View Monitor System – Potential Failure to Display Rearview Image
Certain 2022 Model Year Tundra
Chronology :
In late-January 2022, Toyota identified three reports from the field describing that there were intermittent instances during cold weather where PVM system-equipped Tundra vehicles did not display the rearview camera image when the vehicles were in reverse. Toyota
observed the condition on a side view PVM camera by conducting in-vehicle cold weather testing and sought the further assistance of the PVM system supplier to better understand the reported behavior of the rearview camera. Based on a design review in late-January,
Toyota and the PVM system supplier began to focus the investigation on the initialization sequence of the Parking Assist ECU and the PVM cameras. In the course of this testing, it was observed that the camera signal voltage was exceeding the allowable threshold, resulting in the Parking Assist ECU recognizing the camera as being in abnormal status, creating a loss of signal transmission. It was further found that any of the PVM cameras, including the rearview camera, could be subject to the condition. As a result, Toyota
determined on April 26, 2022, it is possible that the involved vehicles could experience a condition in which a rearview image does not display to the driver during a backing event and as such, does not meet the requirements of FMVSS No. 111 S6.2(b).
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
TOYOTA![]() | TUNDRA | 2022 |
13 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V285-1340.PDF 215.279KB
Toyota Date: April 28, 2022 Dealer Daily SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice) **Dealer Letter and Technical Instructions Available on TIS**
RMISC-22V285-0004.pdf 149.369KB
Remedy Instructions and TSB
RCRIT-22V285-0331.pdf 863.021KB
Recall Acknowledgement
RCAK-22V285-1050.pdf 712.195KB
Manufacturer Notices(to Dealers,etc) – Toyota Date: April 28, 2022 SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice)
RCMN-22V285-5768.pdf 592.467KB
April 28, 2022 NONCOMPLIANCE INFORMATION REPORT
RMISC-22V285-4571.pdf 293.279KB
ISSUED Owner Notification Letter(Part 577) – 22TA04
RCONL-22V285-7472.pdf 356.183KB
Part 577 Owner Notification Envelope
Manufacturer Reimbursement Plan – CUSTOMER REIMBURSEMENT CHECKLIST
Recall Quarterly Report #1, 2022-2
RCLQRT-22V285-0197.PDF 211.159KB
Manufacturer Notices(to Dealers,etc) – Toyota 07/13/2022
RCMN-22V285-1729.pdf 1071.366KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V285-8334.PDF 211.269KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V285-8754.PDF 211.36KB
Latest Recalls Documents
Reprogramming
Approved J2534 Devices only provide reprogramming capabilities and do not support diagnostic scantool functions. For full diagnostic capabilities, please consider TIS Techstream or Techstream Lite
Toyota, Scion
, and Lexus ECMs can be reprogrammed with the TIS Techstream, Techstream Lite, Diagnostic Tester, or can also be reprogrammed using a Toyota
validated J2534 interface. Vehicle recalibration requires the use of the following:
- TIS Professional Level Subscription
- Toyota
Calibration Update Wizard software (installed along with Techstream Software)
- Personal Computer running Microsoft Windows XP/2000 or later operating system
Toyota strongly recommends USING ONLY VALIDATED INTERFACE DEVICES that appear on this list.
Toyota works closely with J2534 interface manufacturers to ensure that their hardware works safely and efficiently with our products. Every device listed on this page has been thoroughly tested and validated on Toyota
, Scion
, and Lexus vehicles.
It is important to understand that only the specific devices, firmware, DLLs and APIs listed here have been tested by Toyota. We do not recommend use of any other J2534 device, firmware, DLL or API that is not listed here. Changes to J2534 hardware/software is outside of Toyota
's control; in some cases, changes made to device hardware/software can negatively impact reprogramming performance. Toyota
makes every effort to continue to work with J2534 interface manufacturers to ensure continued product compatibility as our respective products evolve.
J2534 Approved Device Application Chart
Device Name |
Supplier | Version | CUW Version |
Supported OS | ||
---|---|---|---|---|---|---|
Firmware* | DLL* | API* | ||||
Flasher LT-Import | Bosch Diagnostics | 01.02.07 | 01.02.07 | 04.04 | 8.8 | B, C, D, E |
Flasher PRO | Bosch Diagnostics | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E |
Mastertech VCI | Bosch Diagnostics | 13.0.75.27 | 2.0.75.27 | 04.04 | Testing in Progress | B, C, D, E |
Dearborn Group | 1.112 | 2.05.22 | 04.04 | 8.10 | C, D | |
Drew Technologies | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E | |
Mongoose MFC | Drew Technologies | 01.02.07 | 01.02.07 | 04.04 | 8.8 | B, C, D, E |
Drew Technologies | 1.1.12.0 | 1.1.12.0 | 04.04 | 8.16 | A, B, C, D | |
Pass Thru Pro II | Snap-On | 01.09.18 | 01.09.18 | 04.04 | 8.8 | B, C, D, E |
*Original validated firmware/DLL versions may be superceded by the device manufacturer. Contact the device manufacturer if you are unable to find the versions listed above.
Supported Operating Systems
A | Windows 8 (32-bit; 64-bit) |
B | Windows 7 (32-bit; 64-bit) |
C | Windows VISTA Home Basic, Home Premium, Business, Ultimate |
D | Windows XP Pro SP1 or later |
E | Windows 2000 SP2 or later |
For more information about the J2534 devices listed above, click on the vendor names. To report compatibility problems with listed hardware/software, please contact the device manufacturer.
Obtaining Calibration Files
The Flash Reprogramming Calibration CD is no longer available.
ECU Calibrations are now available for download directly from TIS. A valid TIS Professional Level subscription is required to access Calibration files. These files are compatible with the above mentioned scantools and J2534 interfaces. The Calibration page, located on the Diagnostics tab in the TIS site, contains all the most current vehicle calibration files, applicable Service Bulletins, and instructions for use. Select the following link for step by step instructions to access this page.
Note: Calibration Update Software is now included in the Techstream Software Installer. A valid TIS Professional Level subscription is required to download and install Techstream Software.
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CUSTOMER REIMBURSEMENT CHECKLIST Documentation Showing the Repairs are Related to the Covered Condition • Examples of documentation would be a repair order or invoice showing the following information: ❍ Mileage on the date the repair order was created. ❍ Description showing the repair addressed the covered condition, including (1) the reason the vehicle was brought to the repair facility, (2) the repair facility’s diagnosis, and (3) the repair that was performed. ❍ Itemized breakdown of labor charges for each repair performed, if more than one repair is on the same repair order or invoice. Proof-Of-Payment for the Repair • Examples include one of the following items as valid proof-of-payment: ❍ Copy of a cancelled check. ❍ Copy of a signed credit card receipt. ❍ Copy of a credit card statement. ❍ (If paid by cash) receipt for cash. If receipt was not provided or is not available, a letter from the repair facility, on company letterhead, signed by the manager, verifying the amount paid by cash. Vehicle Identification (Including Make, Model, Model Year, and Vehicle Identification Number) • Examples of valid vehicle identification: ❍ Campaign notification letter with name and vehicle identification number. ❍ Receipt, such as a repair order, with vehicle identification number, make, model, and year. ❍ State registration. ❍ Copy of the bill of sale. ❍ Copy of the title. Documentation Showing the Name and Address of the Owner or Purchaser of the Vehicle at the Time the Repair was Made and Who is Submitting the Claim for Reimbursement. • See examples above. • Providing a phone number and/or email would also be helpful if we need to contact you about any of the information submitted. • Please print your name and address on all documents. Documentation Showing the Name and Address of the Owner of the Vehicle at the Time of the Repair (If Different from the Person Making the Claim for Reimbursement) • See examples above. Rev0320 LISTA DE VERIFICACIÓN PARA REEMBOLSO DEL CLIENTE Documentación que muestre las reparaciones relacionadas con la condición cubierta • Los ejemplos de documentos que se pueden presentar son una orden de reparación o una factura que incluya la siguiente información: ❍ Millaje en la fecha en la que se creó la orden de reparación. ❍ Descripción que muestre que la reparación abordó la condición cubierta, incluida (1) la razón por la que el vehículo se llevó al establecimiento a cargo de la reparación, (2) el diagnóstico del establecimiento donde se realizó la reparación, y (3) la reparación que se llevó a cabo. ❍ Una lista pormenorizada de los cargos de mano de obra por cada reparación realizada, si la orden de reparación o factura incluye más de una reparación. Comprobante de pago por la reparación • Los ejemplos incluyen uno de los siguientes elementos como comprobante válido de pago: ❍ Copia de un cheque cancelado. ❍ Copia de un recibo de tarjeta de crédito firmado. ❍ Copia del estado de cuenta de una tarjeta de crédito. ❍ (Si se pagó en efectivo) recibo del pago en efectivo. Si no le dieron un recibo o no lo tiene disponible, una carta del establecimiento de reparación, con membrete de la empresa, firmada por el gerente, que verifique el monto pagado en efectivo. Identificación del vehículo (incluido el fabricante, el modelo, el año del modelo y el Número de Identificación del Vehículo). • Los ejemplos de identificación del vehículo válida incluyen: ❍ Carta de notificación de una campaña con el nombre y el Número de Identificación del Vehículo. ❍ Recibo, como por ejemplo, una orden de reparación, que incluya el Número de Identificación del Vehículo, el fabricante, el modelo y el año. ❍ Registro o matrícula estatal. ❍ Copia de la factura de compra. ❍ Copia del título. Documentación que muestre el nombre y la dirección del propietario o de la persona que adquiriese el vehículo al momento en que se llevó a cabo la reparación y quien presenta el reclamo para reembolso. • Consulte los ejemplos mencionados anteriormente. • Proporcionar un número de teléfono y/o correo electrónico también podría ser útil si necesitamos ponernos en contacto con usted acerca de la información presentada. • Por favor, escriba su nombre y dirección con letra de imprenta en todos los documentos. Documentación que muestre el nombre y la dirección del propietario del vehículo al momento en que se llevó a cabo la reparación (si no es la misma persona que presenta el reclamo para reembolso). • Consulte los ejemplos mencionados anteriormente. Rev0320
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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 April 28, 2022 NONCOMPLIANCE INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Manufacturing, Texas, [“TMMTX”] 1 Lone Star Pass, San Antonio, TX 78264 Affiliated U.S. Sales Company Toyota Motor North America, [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of the Parking Assist ECU Magna Electronics 2050 Auburn Road, Auburn Hills, MI 48326 USA Phone: +1-248-696-6400 2. Identification of Involved Vehicles: Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / Tundra 2022 TMMTX May 10, 2021 through April 13, 2022 Applicability Part Number Part Name Component Description Toyota / Tundra 86792-0C051 COMPUTER, PARKING ASSIST Parking Assist ECU Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) The Parking Assist ECU is a component of the Panoramic View Monitor (PVM) system described below. (3) Only vehicles in the above production range which were equipped with the PVM system of a specific design and supplier are involved in this recall. Other Toyota vehicles, including 2022 model year Tundra vehicles with the base integrated backup camera, are not equipped with this system. 3. Total Number of Vehicles Involved: Total : 18,101 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: 100% of the involved vehicles contain a Parking Assist ECU with the incorrect software programming described in Section 5 below. Whether the issue, in each case, will cause the rearview image to not be displayed to the driver during a backing event depends on whether the rearview camera signal exceeds the allowable voltage threshold during each ignition cycle as described in Section 5 below. 5. Description of Noncompliance: The subject vehicles are equipped with a Panoramic View Monitor (PVM) system, which consists of multiple individual cameras located around the vehicle, including a rearview camera, and a parking assist ECU. The PVM system uses the parking assist ECU to activate the signals for each of these cameras, as needed, in order to display an image. Due to incorrect programming of the parking assist ECU software, in certain weather conditions (e.g., cold temperatures), one or more of the camera signals may exceed the allowable voltage threshold during system initialization at vehicle startup. If the rearview camera signal exceeds the allowable voltage threshold, the rearview camera signal will not be transmitted to the parking assist ECU and the rearview image will not display to the driver in the multimedia screen. As a result, the subject vehicles will not meet the requirements in FMVSS No. 111, paragraph S6.2(b) which may increase the risk of a crash during a backing event. 6. Test Results and Other Information: In late-January 2022, Toyota identified three reports from the field describing that there were intermittent instances during cold weather where PVM system-equipped Tundra vehicles did not display the rearview camera image when the vehicles were in reverse. Toyota observed the condition on a side view PVM camera by conducting in-vehicle cold weather testing and sought the further assistance of the PVM system supplier to better understand the reported behavior of the rearview camera. Based on a design review in late-January, Toyota and the PVM system supplier began to focus the investigation on the initialization sequence of the Parking Assist ECU and the PVM cameras. In the course of this testing, it was observed that the camera signal voltage was exceeding the allowable threshold, resulting in the Parking Assist ECU recognizing the camera as being in abnormal status, creating a loss of signal transmission. It was further found that any of the PVM cameras, including the rearview camera, could be subject to the condition. As a result, Toyota determined on April 26, 2022, it is possible that the involved vehicles could experience a condition in which a rearview image does not display to the driver during a backing event and as such, does not meet the requirements of FMVSS No. 111 S6.2(b). 7. Description of Corrective Repair Action: All known owners of the involved vehicles will be notified via first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, the dealers will reprogram the Parking Assist ECU at no cost. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by June 27, 2022. A copy of the draft owner notification letter(s) will be submitted as soon as available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent by April 28, 2022. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: Campaign Number: 22TA04
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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: April 28, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice) **Dealer Letter and Technical Instructions Available on TIS** Certain 2022 Model Year Tundra Panoramic View Monitor System – Potential Failure to Display Rearview Image • Safety Recall 22TA04 Dealer Letter and Technical Instructions now available on TIS. Refer to the Dealer Letter or Technical Instructions on TIS for additional information. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL 22TA04 (Remedy Notice) Certain 2022 Model Year Tundra Vehicles Panoramic View Monitor System – Potential Failure to Display Rearview Image NHTSA Recall No. 22V-285 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2022 model year Tundra vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.111, “Rear Visibility”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display when the vehicle is in reverse, the vehicle will not comply with certain Federal safety regulations and may increase the risk of a crash. 22TA04 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 Spanish translation on back side Traducción en español en el lado inverso What will Toyota do? Any authorized Toyota dealer will update the software in the Parking Assist ECU FREE OF CHARGE to you. This is an important Safety Recall. The remedy will take approximately forty-five minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Note: If the condition is present, owners may notice one or more of the cameras in the Panoramic View Monitoring (PVM) system on the multimedia screen not displaying an image. In the event the condition is experienced, owners should try turning the vehicle ignition off and back on again which may allow the camera image to display. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE 22TA04 (Aviso de Remedio) Ciertos Vehículos Tundra de Año Modelo 2022 Sistema de Monitoreo de la Vista Panorámica – Posible Falla para Mostrar la Imagen de la Cámara para Ver Hacia Atrás Retiro de Seguridad NHTSA No. 22V-285 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. Toyota ha decidido que ciertos vehículos Tundra de año modelo 2022 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No.111, “Rear Visibility” (Visibilidad trasera). Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? En los vehículos afectados, un problema de programación de software puede ocasionar que las cámaras individuales en el sistema de Monitoreo de la Vista Panorámica (PVM, por sus siglas en Inglés), incluyendo la cámara para ver hacia atrás, puede que no muestren una imagen. Si la imagen de la cámara para ver hacia atrás no se muestra cuando el vehículo está en reversa, el vehículo no cumplirá con las regulaciones de seguridad Federal y puede aumentar el riesgo de un choque. 22TA04 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Por favor comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:00 p.m., Hora del Este. ¿Qué hará Toyota? Cualquier concesionario autorizado Toyota actualizará el programa de software en la ECU de la Asistencia de Estacionamiento SIN CARGO a usted. Este es un Retiro de Seguridad importante. El remedio tomará aproximadamente cuarenta y cinco minutos. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo. Nota: Si la condición está presente, los propietarios pueden observar que una o varias cámaras en el Sistema de Monitoreo de la Vista Panorámica (PVM, por sus siglas en Inglés) no muestra una imagen en la pantalla de multimedia. En caso de que se experimente la condición, los propietarios deberían intentar apagar la ignición del vehículo y encenderla de nuevo lo cual puede que permita que se muestre la cámara. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente usted pagó una(s) reparación(es) a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña de “Resources” (Recursos), seleccione “Safety Recall and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request ” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA
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© 2020 Toyota Motor Sales, USA 4863-6610-5117 v.1 000409/09034, 12:51 PM, 04/26/2022 Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: April 28, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice) Certain 2022 Model Year Tundra Panoramic View Monitor System – Potential Failure to Display Rearview Image Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 Model Year Mid-May 2021 – Mid April 2022 18,100 44 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On April 28, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2022 model year Tundra vehicles. Condition In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display when the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash. Remedy Any authorized Toyota dealer will update the software in the Parking Assist ECU FREE OF CHARGE. Covered Vehicles There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall. Approximately 233 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by late June, 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 44 vehicles in new dealer inventory as of April 27, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22TA04” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. If customers describe that they are experiencing the condition, advise them to turn the vehicle ignition off and back on again. Power cycling the ignition may allow the camera image to display. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the following courses: • T623 Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 6 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedures Warranty Reimbursement Procedure Op Code Description Flat Rate Hours 22AH12 Reprogram Parking Assist ECU 0.7 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • In the rare case that Parking Assist ECU contains the latest calibration ID (no software update needed), use opcode 22AH12. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. No Covered Yes Perform Health Check. Is a Update available for the Parking Assist ECU? Update the Parking Assist ECU CID. Not Covered Verify Vehicle Eligibility 1.Confirm vehicle VIN matches the RO. 2.Check Vehicle Inquiry System for Campaign eligibility. No further action required. Campaign completed, return the vehicle to the customer. Perform Verification Heath Check S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 7 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA 4875-9582-3901 v.1 000409/09034, 2:59 PM, 04/26/2022 SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice) Certain 2022 Model Year Tundra Panoramic View Monitor System – Potential Failure to Display Rearview Image Frequently Asked Questions Original Publication Date: April 28, 2022 Q1: What is the condition? A1: In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display while the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash. Q1a: Are there any symptoms or warnings that the condition is present? A1a: Owners may notice one or more of the cameras in the Panoramic View Monitoring (PVM) system on the multimedia screen not displaying an image. Q1b: What should I do if I experience the condition? A1b Customers should turn the vehicle ignition off and back on again which may allow the camera image to display. Q2: What is Toyota going to do? A2: Toyota will send an owner notification by first class mail by late June 2022, advising owners to make an appointment with their authorized Toyota dealer to have the Parking Assist ECU software updated FREE OF CHARGE. Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A3: There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Tundra 2022 Mid-May 2021 – Mid April 2022 Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall. This condition is specific to certain 2022 Model Year Tundra vehicles with Panoramic View Monitor, including those with the Multi-Terrain Monitor function. Q4: How long will the repair take? A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: What if I previously paid for repairs related to this Safety (Noncompliance) Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA 4875-9582-3901 v.1 000409/09034, 2:59 PM, 04/26/2022 Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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© 2022 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC 07/13/2022 • As of July 13, 2022, Safety (Noncompliance) Recall 22TA04 is no longer active. Refer to Safety (Noncompliance) Recall 22TA07 Dealer Letter on TIS for additional information. • Because the remedy for 22TA07 addresses both the 22TA04 condition and the 22TA07 condition, all vehicles involved in Safety (Noncompliance) Recall 22TA04 (whether 22TA04 was completed or not) are now included in Safety (Noncompliance) Recall 22TA07. • All vehicles involved in the 22TA04 Safety (Noncompliance) Recall are also involved in the Safety (Noncompliance) Recall 22TA07. • This document should only be used for claim processing information for vehicles that had the 22TA04 remedy performed on July 14, 2022 or earlier. • All claims filed under 22TA07 will automatically close out any 22TA04 VIN that is not completed. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2020 Toyota Motor Sales, USA 4863-6610-5117 v.1 000409/09034, 12:51 PM, 04/26/2022 Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: April 28, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice) Certain 2022 Model Year Tundra Panoramic View Monitor System – Potential Failure to Display Rearview Image Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 Model Year Mid-May 2021 – Mid April 2022 18,100 44 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On April 28, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2022 model year Tundra vehicles. Condition In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display when the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash. Remedy Any authorized Toyota dealer will update the software in the Parking Assist ECU FREE OF CHARGE. Covered Vehicles There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall. Approximately 233 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by late June, 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. See Safety Recall 22TA07 for current information S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 44 vehicles in new dealer inventory as of April 27, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack See Safety Recall 22TA07 for current information S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22TA04” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. See Safety Recall 22TA07 for current information S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. If customers describe that they are experiencing the condition, advise them to turn the vehicle ignition off and back on again. Power cycling the ignition may allow the camera image to display. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the following courses: • T623 Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. See Safety Recall 22TA07 for current information S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details See Safety Recall 22TA07 for current information S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 6 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedures Warranty Reimbursement Procedure Op Code Description Flat Rate Hours 22AH12 Reprogram Parking Assist ECU 0.7 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • In the rare case that Parking Assist ECU contains the latest calibration ID (no software update needed), use opcode 22AH12. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. No Covered Yes Perform Health Check. Is a Update available for the Parking Assist ECU? Update the Parking Assist ECU CID. Not Covered Verify Vehicle Eligibility 1.Confirm vehicle VIN matches the RO. 2.Check Vehicle Inquiry System for Campaign eligibility. No further action required. Campaign completed, return the vehicle to the customer. Perform Verification Heath Check See Safety Recall 22TA07 for current information S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 4 – D – P a g e | 7 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. See Safety Recall 22TA07 for current information FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA 4875-9582-3901 v.1 000409/09034, 2:59 PM, 04/26/2022 SAFETY (NONCOMPLIANCE) RECALL 22TA04 (Remedy Notice) Certain 2022 Model Year Tundra Panoramic View Monitor System – Potential Failure to Display Rearview Image Frequently Asked Questions Original Publication Date: April 28, 2022 Q1: What is the condition? A1: In the affected vehicles, a software programming issue can cause individual cameras in the Panoramic View Monitoring (PVM) system, including the backup camera, to not display an image. If the backup camera image does not display while the vehicle is in reverse, the vehicle will not comply with safety regulations in certain markets and may increase the risk of a crash. Q1a: Are there any symptoms or warnings that the condition is present? A1a: Owners may notice one or more of the cameras in the Panoramic View Monitoring (PVM) system on the multimedia screen not displaying an image. Q1b: What should I do if I experience the condition? A1b Customers should turn the vehicle ignition off and back on again which may allow the camera image to display. Q2: What is Toyota going to do? A2: Toyota will send an owner notification by first class mail by late June 2022, advising owners to make an appointment with their authorized Toyota dealer to have the Parking Assist ECU software updated FREE OF CHARGE. Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A3: There are approximately 18,100 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Tundra 2022 Mid-May 2021 – Mid April 2022 Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall. This condition is specific to certain 2022 Model Year Tundra vehicles with Panoramic View Monitor, including those with the Multi-Terrain Monitor function. Q4: How long will the repair take? A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: What if I previously paid for repairs related to this Safety (Noncompliance) Recall? A5: Reimbursement consideration instructions will be provided in the owner letter. See Safety Recall 22TA07 for current information FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA 4875-9582-3901 v.1 000409/09034, 2:59 PM, 04/26/2022 Q6: How does Toyota obtain my mailing information? A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. See Safety Recall 22TA07 for current information © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code See Safety Recall 22TA07 for current information
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-285 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : APR 28, 2022 NHTSA Recall No. : 22V-285 Manufacturer Recall No. : 22TA04 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 18,101 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Toyota Tundra Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) The Parking Assist ECU is a component of the Panoramic View Monitor (PVM) system described below. (3) Only vehicles in the above production range which were equipped with the PVM system of a specific design and supplier are involved in this recall. Other Toyota vehicles, including 2022 model year Tundra vehicles with the base integrated backup camera, are not equipped with this system. 100% of the involved vehicles contain a Parking Assist ECU with the incorrect software programming described below. Whether the issue, in each case, will cause the rearview image to not be displayed to the driver during a backing event depends on whether the rearview camera signal exceeds the allowable voltage threshold during each ignition cycle as described below. Production Dates : MAY 10, 2021 – APR 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-285 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The subject vehicles are equipped with a Panoramic View Monitor (PVM) system, which consists of multiple individual cameras located around the vehicle, including a rearview camera, and a parking assist ECU. The PVM system uses the parking assist ECU to activate the signals for each of these cameras, as needed, in order to display an image. Due to incorrect programming of the parking assist ECU software, in certain weather conditions (e.g., cold temperatures), one or more of the camera signals may exceed the allowable voltage threshold during system initialization at vehicle startup. If the rearview camera signal exceeds the allowable voltage threshold, the rearview camera signal will not be transmitted to the parking assist ECU and the rearview image will not display to the driver in the multimedia screen. As a result, the subject vehicles will not meet the requirements in FMVSS No. 111, paragraph S6.2(b) which may increase the risk of a crash during a backing event. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : If the rearview camera signal exceeds the allowable voltage threshold, the rearview camera signal will not be transmitted to the parking assist ECU and the rearview image will not display to the driver in the multimedia screen. As a result, the subject vehicles will not meet the requirements in FMVSS No. 111, paragraph S6.2(b) which may increase the risk of a crash during a backing event. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Parking Assist ECU Component Description : COMPUTER, PARKING ASSIST Component Part Number : 86792-0C051 Supplier Identification : Component Manufacturer Name : Magna Electronics Address : 2050 Auburn Road Part 573 Safety Recall Report 22V-285 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Auburn Hills Michigan 48326 Country : United States Chronology : In late-January 2022, Toyota identified three reports from the field describing that there were intermittent instances during cold weather where PVM system-equipped Tundra vehicles did not display the rearview camera image when the vehicles were in reverse. Toyota observed the condition on a side view PVM camera by conducting in-vehicle cold weather testing and sought the further assistance of the PVM system supplier to better understand the reported behavior of the rearview camera. Based on a design review in late-January, Toyota and the PVM system supplier began to focus the investigation on the initialization sequence of the Parking Assist ECU and the PVM cameras. In the course of this testing, it was observed that the camera signal voltage was exceeding the allowable threshold, resulting in the Parking Assist ECU recognizing the camera as being in abnormal status, creating a loss of signal transmission. It was further found that any of the PVM cameras, including the rearview camera, could be subject to the condition. As a result, Toyota determined on April 26, 2022, it is possible that the involved vehicles could experience a condition in which a rearview image does not display to the driver during a backing event and as such, does not meet the requirements of FMVSS No. 111 S6.2(b). Description of Remedy : Description of Remedy Program : All known owners of the involved vehicles will be notified via first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, the dealers will reprogram the Parking Assist ECU at no cost. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by June 27, 2022. A copy of the draft owner notification letter(s) will be submitted as soon as available. Notifications to distributors/dealers will be sent by April 28, 2022. Copies of dealer communications will be submitted as they are issued. Part 573 Safety Recall Report 22V-285 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : APR 28, 2022 – APR 28, 2022 Planned Owner Notification Date : MAY 30, 2022 – JUN 27, 2022 * NR – Not Reported
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