22R1 – Load Carrying Capacity Modification Label – 2022 Toyota 4Runner, Tacoma, Highlander

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Gulf Stales Toyota. Inc. P.O. Box 442168 Houston. Texas 77244-2168 Certain 2022 Model Year Highlander, Highlander Hybrid, Tacoma and 4Runner vehicles. IMPORTANT SAFETY RECALL A999 Sample A Sample 123 Main St AnyCity, US 12345-6789 NHTSA Recall No. 22V310 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed at NO COSTto you. Dear Toyota Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Gulf States Toyota, Inc. (GST) has decided that certain 2022 Model Year Highlander, Highlander Hybrid, Tacoma and 4Runner vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 110, “Tire Selection and Rims for Passenger Cars.” You received this notice because our records indicate that you are the current owner. What is the Condition? The affected vehicles contain a required load carrying capacity modification label that may not be permanent and can become illegible as the text has the potential to transfer off the label. As a result, the vehicles do not meet a requirement of FMVSS No. 11O. A vehicle that is loaded beyond its load carrying capacity may have an increased risk of a crash. What will GST do? For all affected vehicles, GST is providing a replacement label at NO COSTto owners. What should you do? This is an important Noncompliance Recall. Please apply the provided label using the instructions below: 1. If your vehicle currently has a Load Carrying Capacity Modification label thatlooks like the image below, you can remove the existing label and replace it with the enclosed label at the same location as the one that was removed. CAUTION: LOAD CARRYING CAPACITY REDUCED. Modifications to this vehicle have reduced the onginal load carrying capacity by 42 kg or 92 lbs :; 2. If your vehicle has a Load Carrying Capacity Modification label that does not look like the image above, there is no need to install the provided label. 3. If you applied the label to your vehicle, the remedy is complete. Your local Toyota dealer can confirm the label was applied correctly. If you feel uncomfortable applying this label, your local Toyota dealer is available to assist. Please ensure that you bring this letter with you to the dealer. Applying the label will take approximately 15 minutes. If brought to a dealer, depending upon the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. What if you have other questions? Your local Toyota dealer will be more than happy to answer any of your questions. If you require further assistance, you may contact the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time. For vehicle lessors: Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you believe the dealer or GST has failed or is unable to remedy the defect within a reasonable amount of time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,1200 New Jersey Avenue, S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safecar.gov. We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this noncompliance recall may have caused you. Thank you for driving a Toyota. Sincerely, GULF STATES TOYOTA, INC. 22R1

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Attention This is an important Noncompliance Recall which has been initiated by Gulf States Toyota, Inc. (GST). If you are located within Texas, Oklahoma, Louisiana, Arkansas or Mississippi, please refer to the Warranty page on GST Dealer Daily to obtain instructions on how to complete this repair and submit a warranty claim. Toyota Dealerships outside of Texas, Oklahoma, Louisiana, Arkansas or Mississippi; GST will reimburse you for the repairs outlined in the following procedure. For repair authorization, parts ordering and reimbursement instructions, please contact Gulf States Toyota Inc., toll free at 1-800-444-1074. Thank you for your continued support. Gulf States Toyota, Inc. Gulf States Toyota, Inc. 1375 Enclave Parkway Houston, Texas 77077 Quality Gulf States Toyota, Inc. P.O. Box 442168 Houston, TX 77244-2168 Publication Date: May 20, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, & Parts Managers Noncompliance Recall 22R1 – (Remedy Notice) Certain 2022 Model Year Highlander Certain 2022 Model Year Highlander Hybrid Certain 2022 Model Year Tacoma Certain 2022 Model Year 4Runner Load Carrying Capacity Modification Label – Illegible Labels NHTSA Recall No. 22V-310 On May 6, 2022, Gulf States Toyota, Inc. (GST) filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Noncompliance Recall on certain 2022 Model Year Highlander, Highlander Hybrid, Tacoma and 4Runner vehicles. Condition The affected vehicles contain a required load carrying capacity modification label that may not be permanent and can become illegible as the text has the potential to transfer off the label. As a result, the vehicles do not meet a requirement of FMVSS No. 110. A vehicle that is loaded beyond its load carrying capacity may have an increased risk of a crash. Remedy For all affected retailed vehicles, a new label will be provided to customers, FREE OF CHARGE. Customers may also visit an authorized Toyota dealer for assistance in replacing the label. Covered Vehicles There are approximately 661 vehicles covered by this Noncompliance Recall. Owner Letter Mailing Date GST will begin to notify owners about the remedy in late June 2022. GST makes significant effort to obtain current customer name and address information when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Noncompliance Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to applying any new labels. Dealers should apply any new labels for this recall as outlined in the Technical Instructions found in TIS. Gulf States Toyota, Inc. N O N C O M P L I A N C E R E C A L L 2 2 R 1 P a g e | 2 Dealer Inventory Procedures New Vehicles in Dealership Inventory GST has not identified any new vehicles in dealership inventory that are covered by this Noncompliance Recall. However, below is reminder of the dealer’s obligations pertaining to Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. In addition, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number 00411-140003 Description Inspection Mirror Hang Tag Quantity 25 Per Pack Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, GST requests that dealers complete this Noncompliance Recall on any used vehicles currently in dealer inventory that are covered by this Noncompliance Recall prior to customer delivery. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners GST requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Gulf States Toyota, Inc. N O N C O M P L I A N C E R E C A L L 2 2 R 1 P a g e | 3 Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Customer Support Program. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety/Noncompliance Recall when circumstances permit, unless noted otherwise in the Safety/Noncompliance Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Parts Ordering Process GST Region Ordering – At the launch of the campaign, VIN specific Load Carrying Capacity Modification labels will be mailed to the owners of affected retailed vehicles in late June. GST will also provide blank labels to dealerships. If for any reason, you require additional labels for this recall, blank labels can be obtained by contacting the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time. Non GST Region Ordering Process – Please send your parts order request to [email protected]. Include the following information: • VIN • Mileage • Dealer Code Dealers will be asked to confirm correct installation of label, if required, for vehicles that come in for service. Technician Training Requirements Repair quality is extremely important to GST. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing this repair are required to currently hold at least one of the following certification levels: • Certified Technician (any classification) • Expert Technician (any classification) • Master Technician • Master Diagnostic Technician Always check which technicians can perform a repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to complete this Noncompliance Recall. Carefully review your resources, the technician skill level, and ability before assigning technicians. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this Noncompliance Recall at all times. Remedy Procedures Refer to TIS for Technical Instructions on this Noncompliance Recall. Conduct all non-completed Safety/Noncompliance Recalls and Service Campaigns on the vehicle during the time of appointment. Gulf States Toyota, Inc. N O N C O M P L I A N C E R E C A L L 2 2 R 1 P a g e | 4 Repair Quality Confirmation Repair quality is extremely important to GST. To help ensure that all vehicles have this Noncompliance Recall performed correctly, please designate at least one associate (someone other than the individual who performed the recall) to verify it was completed correctly on each vehicle prior to customer delivery. Warranty Reimbursement Procedures Gulf States Toyota, Inc. N O N C O M P L I A N C E R E C A L L 2 2 R 1 P a g e | 5 Model Eligibility Operation Code Failed Part SSC No. Trouble Code Labor Time Replacement Part Replacement Part Quantity Condition Cause Remedy Sublet Certain 2022 Model Year Highlander, Highlander Hybrid, Tacoma and 4Runner. 22R1W1 None 22R1 99 0.2 None N/A Load Carrying Label Defective Label Inspect and/or Replace Not Allowed • The flat rate time includes 0.1 hours for administrative cost per unit for the dealership. Claim Submission and Reimbursement Procedure GST Region Dealers – A GST Port LIO warranty claim should be submitted, and must include the information contained in the chart above. GST is asking all dealers to submit the warranty claim immediately after the remedy has been performed so that progression of campaign completion can be monitored closely. Out of Region Dealer – Send a copy of your RO to [email protected] and include your dealer code. Once the RO is received by GST, your claim will be processed for reimbursement. GST is asking all dealers to submit the warranty claim immediately after the remedy has been performed so that progression of campaign completion can be monitored closely. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly. This claim filing information is used by GST for various government reporting activities; therefore, claim filing accuracy is crucial. Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Noncompliance Recall. Thank you for your cooperation. GULF STATES TOYOTA, INC. Gulf States Toyota, Inc. P a g e | 6 Gulf States Toyota, Inc. Frequently Asked Questions Published Date: April 4, 2019 Q1: What is the condition? A1: The affected vehicles contain a required load carrying capacity modification label that may not be permanent and can become illegible as the text has the potential to transfer off the label. As a result, the vehicles do not meet a requirement of FMVSS No. 110. Q1a: What is the load carrying capacity modification label? A1a: This is a label placed on the driver’s door jamb that shows the amount of reduced carrying capacity due to the addition of any factory, distributor, or dealer vehicle modifications. Below is an example of the label. Q2: What is Gulf States Toyota going to do? A2: Gulf States Toyota will send an owner notification by first class mail in late June 2022, that includes a new label and instructions for installing this label on the vehicle. If a customer feels uncomfortable installing this label, any authorized Toyota dealer can install this label FREE OF CHARGE. Q3: Which and how many vehicles are covered by this Noncompliance Recall? A3: There are approximately 661 vehicles covered by this Noncompliance Recall Q4: How long will applying the new label take? A4: Applying the new label takes approximately 12 minutes. If brought to dealer, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: What if I have additional questions or concerns? A5: If you have additional questions or concerns, please contact the GST Customer Assistance Center at 1-800- 444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-310 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Gulf States Toyota, Inc. MAY 06, 2022 NHTSA Recall No. : 22V-310 Manufacturer Recall No. : 22R1 Manufacturer Information : Manufacturer Name : Gulf States Toyota, Inc. Address : 1375 Enclave Parkway Houston TX 77077 Company phone : 713-744-3465 Population : Number of potentially involved : 661 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Toyota 4Runner Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The affected vehicles received required labels that may have been printed from faulty ink ribbons. Production Dates : DEC 21, 2021 – MAR 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Toyota Tacoma Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The affected vehicles received required labels that may have been printed from faulty ink ribbons. Production Dates : DEC 22, 2021 – MAR 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Toyota Highlander Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The affected vehicles received required labels that may have been printed from faulty ink ribbons. Production Dates : DEC 22, 2021 – MAR 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-310 Page 2 Vehicle 4 : 2022-2022 Toyota Highlander Hybrid Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The affected vehicles received required labels that may have been printed from faulty ink ribbons. Production Dates : JAN 06, 2022 – MAR 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : GST has identified a noncompliance with FMVSS 110 as the affected vehicles display a required load carrying capacity modification label installed by GST that does not meet the label requirements of FMVSS 110 S10 1(a). S10 1(a) requires that the load carrying capacity modification labels be legible, visible, permanent and moisture resistant. The labels on the affected vehicles may not be permanent and can become illegible as the text has the potential to transfer off the label. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : On the affected vehicles, the text on the load carrying capacity modification label may become illegible. In the worst case, a driver may unknowingly overload a vehicle, which may increase the risk of crash. Description of the Cause : GST installed required load carrying capacity modification labels on affected vehicles printed from faulty ink ribbons. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-310 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Name : NR Address : NR NR Country : NR Chronology : On 3/10/2022 during a routine audit, GST discovered that the ink on a load carrying capacity modification label installed on a vehicle was slightly smeared. GST immediately replaced all ink ribbons used for load carrying capacity labels and implemented testing to confirm the issue was not present on newly printed labels. GST also initiated an investigation of the ink smear issue noted during the audit. This included testing, audit of vehicle labels and discussions with the supplier. The investigation indicated that the issue was found on some labels processed by two label printers. GST reviewed the findings and information from the investigation and determined that the condition on required labels may constitute a noncompliance with the FMVSS 110 S10 requirement that labels be legible, visible, permanent and moisture resistant. Description of Remedy : Description of Remedy Program : GST will notify owners by mail of the noncompliance. The letter to owners will include a replacement load carrying capacity modification label for their vehicle and detailed replacement instructions. GST will also offer the replacement of this label at any Toyota dealer at no charge. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : N/A When the potential condition was identified during a routine audit, GST immediately replaced all ink ribbon used for load carrying capacity labels and implemented testing to confirm the condition was not present on newly printed labels. GST also identified affected vehicles in production with faulty labels and affixed the appropriate replacement label. Recall Schedule : Description of Recall Schedule : Notification to dealers will be sent on or before May 20, 2022. GST expects the mailing of customer notifications letters to begin on or about June 27, 2022. A copy of the draft owner notification letter will be provided and dealer communications will be submitted as they are issued. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : JUN 27, 2022 – JUL 01, 2022 * NR – Not Reported

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