2023 Toyota BZ4X

22TA06 – Wheel May Detach From Vehicle – 2023 Toyota BZ4X

by

June 23, 2022 NHTSA CAMPAIGN NUMBER: 22V444000

Wheel May Detach From Vehicle

A wheel detaching from a moving vehicle can result in a loss of vehicle control, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V444

Manufacturer Toyota Motor Engineering & Manufacturing

Components WHEELS

Potential Number of Units Affected 661

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Subaru Solterra and Toyota BZ4X vehicles. The hub bolts on the wheels may loosen, causing a wheel to detach from the vehicle after low-mileage use.

 

Remedy

Owners are advised not to drive their vehicles until they are repaired. Dealers will replace the hub bolts and wheels, free of charge. Letters notifying owners of the safety risk were mailed June 27, 2022. A second letter will be sent once the remedy is available. Owners may contact Toyota’s customer service at 1-800-331-4331.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 

SAFETY RECALL 22TA06 – Remedy Notice

Certain 2023 Model Year bZ4X
DO NOT DRIVE – Potential Loss of Vehicle Control
NHTSA Recall No. 22V-444

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2023 bZ4XLate March 2022 – Late April 20222601

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

 

On June 23rd, 2022 Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2023 model year bZ4X vehicles.  

 

Condition

After low-mileage use, all of the hub bolts on a wheel on the subject vehicles can loosen to the point where the wheel can detach from the vehicle.  If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.  No one should drive these vehicles until the remedy is performed.

 

Remedy

For all subject vehicles, the hub bolts will be replaced with newly designed hub bolts with washers and the wheels will be replaced with improved ones. The remedy will be provided by any authorized Toyota dealer FREE OF CHARGE. In addition to the remedy, a new owner’s manual will be provided with user instructions for the new hub bolts.

 

Dealer Procedures for DO NOT DRIVE

Toyota requires your assistance to support customers who were requested to not drive their vehicle during the interim period of this Safety Recall.

For affected vehicles already in your possession, please obtain the necessary authorization from the owner and perform the remedy as outlined in the technical instructions.

If an owner contacts you about the remedy for a vehicle which is not already at your dealership, please remind them to NOT DRIVE THE VEHICLE until the remedy is performed. Please assist them in arranging vehicle pick up from their location to your dealership so you can perform the remedy.  Please use the attached FAQ for talking points with vehicle owners and refer to the Vehicle Pickup and Loaner Reimbursement Procedures section below for further details.

If you have provided a loaner vehicle to an owner who decided to keep their vehicle at their home, please contact them and arrange for vehicle pick up from their location to your dealership so you can perform the remedy.

As a reminder, the bZ4X should be transported using a wheel-lift type truck or flat-bed truck.  Refer to the bZ4X Owner’s Manual (beginning on page 507) for more details on towing this vehicle.  When arranging pick up, please instruct the towing company to apply the recommended torque from the repair manual to each hub bolt before securing the vehicle with wheel straps.

While the vehicle is at your dealership, do not drive the vehicle on public roads and minimize vehicle movement until the remedy is performed. If the vehicle must be moved, torque the hub bolts to the recommended specification in the repair manual before and after moving the vehicle.

If you receive any additional requests or extenuating circumstances from owners, please have them contact the Toyota Brand Engagement Center for further support.  Refer to the Customer Contacts section below and select the prompt for bZ4X.

 

Covered Vehicles

There are approximately 260 vehicles covered by this Safety Recall. There were no bZ4X vehicles covered by this Safety Recall distributed to Puerto Rico.

 

Owner Notification

In addition to your dealer outreach, Toyota will notify customers about this issue by email and/or first-class mail.  The notifications will begin on November 02, 2022.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

 

Pre-Owned Vehicles in Dealer Inventory

Toyota requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by this Safety Recall unless the defect has been remedied.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts

Customers who receive the owner communications may contact your dealership with questions regarding the notification and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process – Non SET and GST Parts Ordering Process

All parts required will be pre-deployed to the dealership for all confirmed vehicles at their location.  If additional parts are needed, please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.  Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below.  For MAC code C, order through CPOR.  For MAC code D, refer to the MAC report for further instructions.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

 

Part Number Description Quantity
04002-25142Wheel, Disc (18-inch)4
04002-25242Wheel, Disc (20-inch)4
04002-32142Bolt Kit, Hub1
90942-A5005Valve4
–Owner’s Manual*1

*Owner’s Manual will be shipped directly to the dealer “ATTN service manager” for all confirmed vehicles at their location.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

STOP! DO NOT DRIVE.

No one should drive these vehicles until the remedy is performed

 

Certain 2023 Model Year bZ4X
DO NOT DRIVE – Potential Loss of Vehicle Control

NHTSARecall No. 22V-444

 

Frequently Asked Questions
Original Publication Date: November 02, 2022

 

Q1: What is the condition?

After low-mileage use, all of the hub bolts on a wheel on the subject vehicles can loosen to the point where the wheel can detach from the vehicle.  If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.  No one should drive these vehicles until the remedy is performed.

 

Q1b: Are there any symptoms or warnings if the condition is present?

We ask that no one drive this vehicle until the remedy is performed.  If you disregard this and drive the vehicle, you may notice an abnormal steering feel or vibration, or an abnormal noise.  If you notice any of these symptoms while driving the vehicle, please immediately pull your vehicle to the side of the road when it is safe to do so and contact your dealer for vehicle pickup.

Q1c: Can I keep driving my vehicle while Toyota prepares the remedy?

No one should drive these vehicles until the remedy can be performed.  We understand that this is an inconvenience, but your safety is a top priority.

 

Q2: What is Toyota going to do?

For all subject vehicles, the hub bolts will be replaced with newly designed hub bolts with washers and the wheels will be replaced with improved ones. The remedy will be provided by any authorized Toyota dealer FREE OF CHARGE. In addition to the remedy, a new owner’s manual will be provided with user instructions for the new hub bolts.

Any authorized Toyota dealer will arrange to pick up the vehicle and provide a loaner vehicle while the remedy is performed, FREE OF CHARGE to the owner.

 

Q2a: How will Toyota pick up my vehicle?

Toyota will offer complimentary transportation to bring the vehicle from your location to any authorized Toyota dealer.

Q2b: What if I have Toyota accessory wheel locks?

The current Toyota accessory wheel locks do not meet the design requirements of the new hub bolts and will be removed.  The authorized Toyota dealer will issue you a refund of $64 for the wheel locks when they are removed while performing the remedy.

 

Q3: How will Toyota notify owners about this issue?

Toyota will notify owners about the remedy for this issue by email and/or first-class mail.  The notifications will begin on November 02, 2022.

 

Q4: How long will the repair take?

The repair takes approximately three hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: Which and how many vehicles are covered by this Safety Recall?

There are approximately 260 vehicles covered by this Safety Recall.

Model Name Model Year Production Period
bZ4X2023Late March 2022 – Late April 2022

 

Q6: I heard on the news that Toyota was telling owners of bZ4X to stop driving their vehicles?  Is my vehicle involved?  Do I need to stop driving my vehicle?

Please visit www.Toyota.com/recall to confirm if your vehicle is affected.  You will need your 17 digit VIN or your license plate number.  If your vehicle is included in Safety Recall 22TA06 (Interim 22TB06), Toyota is instructing customers to stop driving their vehicles until the remedy is performed. Toyota is offering vehicle pickup and a loaner vehicle FREE OF CHARGE until the remedy is performed.

 

Q7: How does Toyota obtain my mailing information?

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q8: What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Subject Line: bZ4X Safety Recall – DO NOT DRIVE

 

Dear (customer’s First/Last name)

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year bZ4X vehicles.  Toyota is conducting a Safety Recall for certain 2023 model year bZ4X vehicles and your vehicle is included in this recall.

 

What is the condition?

After low-mileage use, all of the hub bolts on a wheel can loosen to the point where the wheel can detach from the vehicle.  If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.  No one should drive this vehicle until the remedy is performed.

 

What should you do?

DO NOT DRIVE YOUR VEHICLE UNTIL THE REMEDY IS PERFORMED 

Your local Toyota dealer will pick up your vehicle and provide a loaner vehicle while the remedy is being prepared.  Please contact them to request these services.  They will also be more than happy to answer any of your questions.

  • To find a dealer near you, visit toyota.com/dealers.
  • For more information on this and other Safety Recalls, including Frequently Asked Questions, visit toyota.com/recall.Input yourfull 17-digit Vehicle IdentificationNumber(VIN) to review information specific to your vehicle.
  • If you require further assistance, you may contact the Toyota Brand Engagement Center at 1 888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

Note: We ask that no one drive this vehicle until the remedy is performed.  If you disregard this and drive the vehicle, you may notice an abnormal steering feel or vibration, or an abnormal noise.  If you notice any of these symptoms while driving the vehicle, please immediately pull your vehicle to the side of the road when it is safe to do so and contact your dealer for vehicle pickup.

 

What will Toyota do?

Toyota is currently investigating the cause of this issue.  No remedy is available at this time.  Until the remedy is available, no one should drive this vehicle until the remedy is performed.  We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available.

 

What if you are not the owner or operator of this vehicle?

If you are a vehicle lessor, please forward a copy of this notice to the lessee within ten days.

If you know the current owner or operator, please forward this email to them.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.

 

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

 

We have sent this notice to advise you of this safety issue and in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.

 

Thank you for driving a Toyota.

 

Sincerely,

Toyota Motor Sales, USA

 

Description of Problem:

The subject vehicles are equipped with wheels attached to the vehicle with hub bolts. After low-mileage use, all of the hub bolts on a wheel can loosen to the point where the wheel can detach from the vehicle. The cause of the issue and the driving patterns under which this issue could occur are still under investigation. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.

 

Chronology of Principal Events:

Mid-May 2022 – Late June 2022

Toyota received a field technical report from the Taiwan market indicating separation of the
front left wheel from the vehicle. Toyota recovered the wheels and hub bolts from this vehicle
for investigation.

Toyota then received two field technical reports from the U.S. market. One of the reports indicated loose hub bolts of the front left wheel and the other indicated a separation of the front left wheel from the vehicle. Toyota reviewed the production process at the vehicle assembly plant and did not identify any abnormalities on the hub bolt tightening history of these three vehicles. Toyota also reviewed the assembly process of the wheel and hub bolts at the assembly plant and did not identify any abnormalities. In addition, although damage was observed on the wheel recovered from the vehicle in the Taiwan market, the damage was believed to be a result of the wheel separating from the vehicle and the cause of the loosening of the hub bolts was not able to be identified. Toyota continued to investigate and conducted a driving test using mass production wheels and hub bolts that were tightened to specification. The testing showed that the hub bolts loosened under certain severe driving patterns.

 

June 20, 2022

While the cause of the issue and the driving patterns under which this issue could occur are still under investigation, the current information indicates that all of the hub bolts on a wheel on the subject vehicles can loosen to the point where the wheel can detach from the vehicle after low-mileage use. Thus, Toyota decided to conduct a voluntary safety recall campaign and will instruct the owners of the subject vehicles not to drive their vehicles. Toyota will continue to investigate the issue and develop a remedy.

As of June 18, 2022, based on a diligent review of records, Toyota’s best engineering judgment is that there are two Toyota Field Technical Reports (received between June 3, 2022 and June 8, 2022) and zero warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.

 

Description of Corrective Repair Action:

All known owners of the subject Toyota bZ4X vehicles will be notified by first class mail and instructed not to drive their vehicles. Owners will also be informed that Toyota’s investigation is ongoing and that they will be contacted when further information is available.

Subaru has informed Toyota that no Solterra vehicles have been sold to dealers or retail purchasers.

 

Reimbursement Plan for pre-notification remedies for Toyota bZ4X vehicles

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

Potential Loss Of Vehicle Control – 2023 Toyota BZ4X

 

Potential Loss Of Vehicle Control – 2023 Toyota BZ4X

 

2 Affected Products

Vehicles

MAKEMODELYEAR
SUBARUSOLTERRA2023
TOYOTABZ4X2023

 

19 Associated Documents

Recall Acknowledgement

RCAK-22V444-2481.pdf 740.287KB


⬇ Download PDF (682.03 KB)

 

Defect Notice 573 Report

RCLRPT-22V444-8502.PDF 214.049KB


⬇ Download PDF (209.03 KB)

 

Toyota – DEFECT INFORMATION REPORT – June 2022

RMISC-22V444-4456.pdf 28.95KB


⬇ Download PDF (28.27 KB)

 

Part 577 Owner Notification Envelope

RONE-22V444-2322.pdf 211.639KB


⬇ Download PDF (206.68 KB)

 

Toyota – bZ4X Safety Recall Do Not Drive Notice – June 2022

RMISC-22V444-3010.pdf 190.787KB


⬇ Download PDF (186.32 KB)

 

Toyota – Dealer Package – June 2022

RCMN-22V444-9457.pdf 2271.789KB


⬇ Download PDF (2.17 MB)

 

Toyota – Subarunet Announcement – June 2022

RCMN-22V444-6338.pdf 140.034KB


⬇ Download PDF (136.75 KB)

 

Toyota – One App Message Sample – June 2022

RMISC-22V444-0843.pdf 800.598KB


⬇ Download PDF (781.83 KB)

 

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V444-1161.pdf 352.901KB


⬇ Download PDF (344.63 KB)

 

Toyota – Amended Defect Information Report – October 2022

RMISC-22V444-9507.pdf 26.1KB


⬇ Download PDF (25.49 KB)

 

Recall 573 Report – October 6, 2022

RCLRPT-22V444-7646.PDF 215.283KB


⬇ Download PDF (210.24 KB)

 

Toyota – Dealer Daily Message – October 2022

RCMN-22V444-4990.pdf 151.351KB


⬇ Download PDF (147.8 KB)

 

Toyota – Subarunet Announcement – October 2022

RCMN-22V444-1625.pdf 146.129KB


⬇ Download PDF (142.7 KB)

 

Toyota – Dealer Daily Message – October 2022

RCMN-22V444-0050.pdf 155.318KB


⬇ Download PDF (151.68 KB)

 

Remedy Instructions and TSB

RCRIT-22V444-8118.pdf 2642.461KB


⬇ Download PDF (2.52 MB)

 

Toyota – Dealer Packet (Remedy) – November 2022

RCMN-22V444-6442.pdf 342.497KB


⬇ Download PDF (334.47 KB)

 

Toyota – AWD Email – November 2022

RMISC-22V444-3856.pdf 153.75KB


⬇ Download PDF (150.15 KB)

 

Toyota – 2WD Email – November 2022

RMISC-22V444-4462.pdf 149.953KB


⬇ Download PDF (146.44 KB)

 

ISSUED Owner Notification Letter(Part 577)

RCONL-22V444-1827.pdf 355.916KB


⬇ Download PDF (347.57 KB)

 

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V444&docType=RCL

 

 

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  • 【Replacement Part Number】Wheel and tire lug nuts can be used to replace worn or damaged lug nut locks. It can perfectly replace OEM#90084-94001, 90942-01033, MB579290, 88972745, 611-211, 611-117 to ensure that the wheels are firmly fixed. Double check the OEM number to prevent incompatibility.
  • 【Compatibility】Chrome plated lug nuts are compatible with Ford 2008-2022 Focus, 1983-2023 Camry、2001-2023 Prius / Highlander、2003-2014 Matrix、1995-2023 Avalon、1995-2022 Tacoma、2000-2006 Tundra , Toyota 1994-2023 RAV4,Honda 1995- 2005 Odyssey and more.
  • 【Product Specifications】Lug nut kit features M12 x 1.50 pitch, 1.47" overall height, 0.73" shank diameter, 13/16" hex, flat seat, medium magazine, washers included. We offer you 5-pack and 10-pack The package size allows you to choose. The quantity is enough to meet your daily needs.
$11.99
Buy on Amazon Price incl. tax, excl. shipping

 

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