22TA08 – Airbag May Not Deploy Properly – 2022 Toyota RAV4, RAV4 Hybrid & RAV4 Prime

July 21, 2022 NHTSA CAMPAIGN NUMBER: 22V519000

Front Air Bag May Not Deploy Properly/FMVSS 208

Incorrect detection of an occupant may result in improper air bag deployment during a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 22V519

Manufacturer Toyota Motor Engineering & Manufacturing

Components AIR BAGS

Potential Number of Units Affected 3,533

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Rav4, Rav4 Hybrid, and Rav4 Prime vehicles. The front passenger seat may have been assembled with interference between internal parts that may cause the Occupant Classification System (OCS) sensor to incorrectly detect the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

Dealers will inspect and repair the front passenger seat, as necessary, free of charge. Owner notification letters are expected to be mailed September 2, 2022. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota’s number for this recall is 22TA08.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


2022 Toyota RAV4
2022 Toyota RAV4

 


Certain 2022 Model Year RAV4

Certain 2022 Model Year RAV4 Hybrid

Certain 2022 Model Year RAV4 Prime

Airbag May Not Deploy Properly

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2022 RAV4 Early September 2021 – Late March 2022 1,000 8
2022 RAV4 Hybrid Late November 2021 – Late March 2022 1,000 3
2022 RAV4 Prime Early September 2021 – Late March 2022 1,500 19

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

 

On July 21, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2022 model year RAV4, 2022 model year RAV4 Hybrid, 2022 model year RAV4 Prime vehicles

 

Condition

The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment.  This can result in a noncompliance with a federal safety standard and increase the risk of an injury to a front seat passenger in a crash.

 

Remedy

For all involved vehicles, Toyota dealers will inspect the OCS sensor, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the OCS system FREE OF CHARGE.

 

Covered Vehicles

There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 60 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by mid-September 2022.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory

There are approximately 30 vehicles in new dealer inventory as of July 19, 2022.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22TA08” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Head Unit Notifications

Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.

When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed.

The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.

Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 


Certain 2022 Model Year RAV4

Certain 2022 Model Year RAV4 Hybrid

Certain 2022 Model Year RAV4 Prime

Airbag May Not Deploy Properly

 

Frequently Asked Questions

Original Publication Date: July 21, 2022

 

Q1: What is the condition?

The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment.  This can result in a noncompliance with a federal safety standard and increase the risk of an injury to a front seat passenger in a crash

 

Q1a: What is the Occupant Classification System (OCS)?

It is a system that calculates the occupant load on the front passenger seat with a sensor in order to determine the airbag deployment strategy.

 

Q2: What is Toyota going to do?

For all involved vehicles, Toyota dealers will inspect the OCS sensor, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the OCS system FREE OF CHARGE.

 

Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?

There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall.

 

Model Name Model Year Production Period
RAV4 2022 Early September 2021 – Late March 2022
RAV4 Hybrid 2022 Late November 2021 – Late March 2022
RAV4 Prime 2022 Early September 2021 – Late March 2022

 

 

Q4: How long will the repair take?

The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: How does Toyota obtain my mailing information?

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


TECHNICAL INSTRUCTIONS

 


July 21, 2022

 

NONCOMPLIANCE INFORMATION REPORT

 

Vehicle Manufacturer Name:

Toyota Motor Corporation, [“TMC”]

1, Toyota-cho, Toyota-city,  Aichi, 471-8571, Japan

 

Affiliated U.S. Sales Company

Toyota Motor North America, [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of the seat frame assembly

TOYOTA BOSHOKU CORPORATION

88, Kanayama, Kamekubi-cho, Toyota-city,

Aichi, 470-0395, Japan Phone: +81-565-43-0960

 

Identification of Involved Vehicles:

Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.

Make/Car Line Model Year Manufacturer Production Period
Toyota / RAV4 2022 TMC September 2, 2021 through  March 31, 2022
Toyota / RAV4 Hybrid 2022 TMC November 30, 2021 through  March 31, 2022
Toyota / RAV4 Prime 2022 TMC September 6, 2021 through March 29, 2022

 

Applicability Part Number Part Name Component Description
Toyota / RAV4,

RAV4 Hybrid,

RAV4 Prime

72010-42450 ADJUSTER ASSY, FR SEAT, RH Seat Frame Assembly

Note:

(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2) Only vehicles equipped with an 8-way power front passenger seat with a seat lifter function in the above production range that were manufactured at certain plant locations are involved in this recall.  Certain vehicles manufactured at other plants are equipped with seat frames of the same design; however, no interference has been found with current production parts that were inspected at those locations.

 

Total Number of Vehicles Involved:

Toyota RAV4 : 1,006
Toyota RAV4 Hybrid : 1,031
Toyota RAV4 Prime : 1,496
Total : 3,533

 

Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

Based on inspections of a sample of vehicles in its inventory, Toyota estimates approximately 70% of the involved vehicles equipped with an 8-way power front passenger seat with a seat lifter function described in Section 5 may have interference of seat components near the OCS sensor.  Whether the noncompliance is present on each potentially affected vehicle depends on the amount of interference between the seat frame and stopper and the position of the passenger seat at the time the OCS was initially calibrated.

 

Description of Noncompliance:

The subject vehicles are equipped with an 8-way power front passenger seat with a seat lifter function that contains an Occupant Classification System (OCS) which provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag, depending on the occupant load.  There is a possibility that a stopper and the seat frame near the OCS sensor were assembled with variations that created interference between these parts, causing the OCS sensor to incorrectly detect the occupant load.  As such, the subject vehicles may not meet the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2.  If the OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat.

 

Test Results and Other Information:

In mid-March 2022, during a final inspection process at a vehicle assembly plant in Japan, a Toyota team member found one vehicle with an output value of an OCS that was out of specification.  Upon inspecting the seat assembly of this vehicle, it was found that a stopper near the OCS sensor was interfering with the seat frame.

 

An investigation began which involved inspection of other vehicles at various assembly plants.  Interference was found in some vehicles equipped with an 8-way power seat with a seat lifter function.  Based on the results of these investigations, Toyota determined that assembly variation created interference of these parts in certain vehicles, causing the OCS sensor to incorrectly detect the occupant load.

 

Based on this analysis, on July 15, 2022, it was determined that it is possible that an inaccurate reading from an OCS sensor could cause the front passenger airbag to not deploy as designed in the event of a crash.  As such, the involved vehicles may not meet some portions of the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2.

 

Description of Corrective Repair Action:

All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer.  The dealers will inspect to determine whether there is interference between the seat frame and stopper.  If interference is found, the stopper will be adjusted and the occupant classification system will be re-calibrated.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

Recall Schedule:

Notifications to owners of the affected vehicles will begin by September 19, 2022.  A copy of the draft owner notification letter(s) will be submitted as soon as available.

 

Distributor/Dealer Notification Schedule:

Notifications to distributors/dealers will be sent on July 21, 2022.  Copies of dealer communications will be submitted as they are issued.

 

Manufacturer’s Campaign Number:

22TA08

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
TOYOTA RAV4 2022
TOYOTA RAV4 HYBRID 2022
TOYOTA RAV4 PRIME 2022

 

 


5 Associated Documents

Recall Acknowledgement

RCAK-22V519-9128.pdf 704.146KB

RCAK-22V519-9128

 


Toyota – Dealer Package – July 2022

RCMN-22V519-6778.pdf 365.823KB

RCMN-22V519-6778

 


Remedy Instructions and TSB

RCRIT-22V519-5430.pdf 1382.527KB

RCRIT-22V519-5430

 


Non-Compliance Notice 573 Report

RCLRPT-22V519-9154.PDF 217.201KB

RCLRPT-22V519-9154

 


Toyota – Noncompliance Information Report – July 2022

RMISC-22V519-5786.pdf 147.077KB

RMISC-22V519-5786

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V519&docType=RCL

 


 

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  • 🛠️【ABS SCANNER READER SUPPORTS MORE ADVANCED FEATURES】The automotive code scanner supports ABS system diagnosis and performs in-depth examination for your car, including Auto bleed test, ABS manual control tests, ABS motor test, Locate the cause of failure, and assists car owner and professional technicians with repairs and clear ABS warning lights, save your time and money at the service station!
  • 🌞【PERFORM RESET SERVICES, NO MORE EXTRA FEE】Using the CGSULIT SC630 obd2 scanner, you can diagnose the system failure of the car in advance, and turn off the warning light (MIL) on the dashboard after the problem is resolved, and turn off the VSA SRS Engine SAS light for maintenance. ABS braking system and SRS system diagnostics will maximize the safety of you and your family in the event of a vehicle breakdown. With this obd2 car srs scanner, you too can become a professional mechanic.
  • 🏆【SEND COMMANDS WITH BIDIRECTIONAL CONTROLS】SC630 car diagnostic tool can send commands to the integrity of abs srs system or vehicle modules to test the working status, allowing you to perform two-way diagnostic tests on the systems and components of anti-lock braking systems and airbags, without using vehicle controls. It can read/erase code, view live data, freeze frames, retrieve ECU information, Helps mechanics/technicians quickly locate bad parts on cars.
  • 🔥【FREE YOURSELF FROM THE SHACKLES OF "SAS CALIBRATION "】A well-functioning SAS system is critical to both passenger and driver safety. The SC630 hand-held car sas scanner quickly and efficiently allows users to retrieve, read and interpret SAS system problems and monitor SAS system function to quickly diagnose and fix the cause of the problem, Thus keeping your car up and running.
SaleBestseller No. 8
2022 Newest Elite LAUNCH CRP123 OBD2 Scanner Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Lifetime Free Update Scan Tool
  • 🎁 Conact Seller to Get Free Gift 🎁 Same Function as LAUNCH CRP123E 🎁 Fast Delivery by Amazon🎁 Lifetime Free Update🎁 5 YEARS Warranty.
  • [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.
  • [Full OBDII Functions Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
  • [Live Data Graphing + Read/Record/Playback Data stream + Lifetime Free Update] Live Data Graphing ,more intuitive to know your vehicle’s problem. Large size Color Screen; Print Function; Print the diagnose result easily; With user manual and register & update tutorial video uploaded in the link by us, you can look up it anytime by ONE-CLICK. Lifetime free update by windows.
  • [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.
Bestseller No. 9
CGSULIT OBD2 Scanner Diagnostic Tool - SC860 All System ABS SRS Engine Transmission Car Code Reader with ABS Bleeding/EPB/Oil/SAS/Throttle/Brake Reset OBDII Automotriz Scan Tool, Free Update
  • 【Your Own Auto Repair Shop】CGSULIT SC860 OBD2 scanner provides you full system diagnotic service at the same price as 4-system scanners on the market. What's more, five free hot reset functions are definitely a big surprise for car owners. No need to go to auto repair shop after changing oil, brake pads, throttle body, etc., our scan tool helps you to perform reset operation.
  • 【5 Maintenance Functions】As 2022 fully optimized new version, CGSULIT SC860 code scanner possesses five more pragmatic reset services-- ABS Bleeding, Oil Reset, EPB (electronic parking brake) Reset, SAS (steering angle sensor) Calibration, Throttle Body Alignment. Worth having to repair car by yourself anywhere.
  • 【All System Diagnostic Scanner】Our code reader not only check common engine, ABS, SRS, transmission system, also diagnostic like body, chassis, BMS, SAS, EPB, Throttle, TPMS, AC, Light system, etc. Read live data of ECU, sensors and modules, locate root causes, clear fault codes and turn off warning light on all available vehicle systems . Simple operation but accurately master condition of car.
  • 【 Enhanced OBDii 10 Functions】 AutoVIN shortens the time of acquiring vehicle info efficiently; Live data stream shows running condition anytime; I/M readiness allows to check if vehicle is ready for annual emission test; Built-in DTC Lookup quickly know the definition of error codes...all these on SC860 car scanner are a big plus.
  • 【Innovative Customized Design】 Really use out of box, Plug & Play. Larger 4.3” TFT color display intuitively show diagnostic data in graph or detailed text. “Shortcut setting” makes you One-Click access to lovely car scanning. “Custom list” focus on suspicious or symptom-specific system for saving time. Perfect balance of functionality and affordability.
SaleBestseller No. 10
LAUNCH OBD2 Scanner-2022 New CRP129E Scan Tool TCM ENG ABS SRS Code Reader, Oil/EPB/TPMS/SAS/Throttle Reset Diagnostic Tool,AutoVIN,Free Lifetime Update,Upgraded of CRP123,CRP123E
  • 【Free TPMS Activation Tool】: Just click "Extra Savings" under price and add both to your cart to get a FREE TPMS Activation Tool which works for GM cars. Best choice for Father's Day gift, first come first served.
  • 【One-Click Quick WIFI Update】Launch crp129e code reader built with large 5" touch HD screen, WIFI Update, make you can use the newest software all time free, battery voltage test, 6100mAh rechargeable battery, Auto VIN Scan, automatic generate vehicle health report diagnostic report, data print via email share, google search DTC online.
  • 【FOUR SYSTEMS DIAGNOSTIC + LIVE DATA IN GRAPHING + DATA RECORD AND PLAYBACK】: Launch crp129e diagnostic tool read and reset Engine, Transmission, ABS and SRS systems, turn off the warning light related. Live data in graphing, record the live data stream for up to 10, simultaneous, PID's. Auto record diagnostic data, recorded data can be played back in text format and graph format. Playback supports two graphs (independent) or 4 PID's graphed.
  • 【5 RESET SERVICE + BATTERY VOLTAGE TEST + FULL OBD2 MODES TEST +HEALTH REPORT PRINT】: This scan tool can do Oil Reset, Steering Angle Calibration, Electronic Parking Brake,TPMS Reset, Throttle Position Reset, performs real-time battery monitoring/graphing . Reset DTC, I/M Readiness Status,O2 Sensor Test, EVAP Test etc. ALL diagnostic data can be record and generate to diagnostic report which can be shared to email then print on computer.
  • 【LIFETIME FREE ONLINE UPDATE + WORKS ON 57 VEHICLE BRANDS + 10 LANGUAGES SUPPORTED】: Launch crp129e diagnostic scan tool works on most vehicles after 1996 compliant with OBD2 protocols , more than 57 brands and over 10000+ cars, muti languages support English, French, Spanish, German, Korean, Japanese, Portuguese, Italian, Traditional Chinese, Russian. Launch crp129e code reader support lifetime free update online by connecting wifi, it keep you can use the newest software all the time.

Last update on 2022-08-11 / Affiliate links / Images from Amazon Product Advertising API

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