22TA08 – Airbag May Not Deploy Properly – 2022 Toyota RAV4, RAV4 Hybrid & RAV4 Prime

Airbag May Not Deploy Properly – 2022 Toyota RAV4, RAV4 Hybrid & RAV4 Prime

22TA08 – Airbag May Not Deploy Properly – 2022 Toyota RAV4, RAV4 Hybrid & RAV4 Prime

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© 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: July 21, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 22TA08 (Remedy Notice) Certain 2022 Model Year RAV4 Certain 2022 Model Year RAV4 Hybrid Certain 2022 Model Year RAV4 Prime Airbag May Not Deploy Properly Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2022 RAV4 Early September 2021 – Late March 2022 1,000 8 2022 RAV4 Hybrid Late November 2021 – Late March 2022 1,000 3 2022 RAV4 Prime Early September 2021 – Late March 2022 1,500 19 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On July 21, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2022 model year RAV4, 2022 model year RAV4 Hybrid, 2022 model year RAV4 Prime vehicles Condition The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment. This can result in a noncompliance with a federal safety standard and increase the risk of an injury to a front seat passenger in a crash. Remedy For all involved vehicles, Toyota dealers will inspect the OCS sensor, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the OCS system FREE OF CHARGE. Covered Vehicles There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 60 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 8 – P a g e | 2 © 2022 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners by mid-September 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 30 vehicles in new dealer inventory as of July 19, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 8 – P a g e | 3 © 2022 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 8 – P a g e | 4 © 2022 Toyota Motor Sales, USA Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 22TA08” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 8 – P a g e | 5 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily. Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 8 – P a g e | 6 © 2022 Toyota Motor Sales, USA Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the following courses: • T623 – Toyota Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 8 – P a g e | 7 © 2022 Toyota Motor Sales, USA Warranty Reimbursement Procedures Warranty Reimbursement Procedure No further action required Not Involved Involved No Interference Verify Vehicle Eligibility1. Confirm vehicle VIN matches RO2. Check Vehicle Inquiry System for campaign eligibility Check for interference between lower seat frame and spacer Adjust inner seat rail Interference Exists Perform zero point calibration Campaign complete Return the vehicle to the customer Op Code Description Flat Rate Hours 22TA81 Inspect for interference – No interference found 0.2 22TA82 Inspect for interference + adjust seat rail and perform zero point calibration 0.4 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 8 – P a g e | 8 © 2022 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaign is Launched19TA01TT = Toyota L = Lexus Vehicle Make AA = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 1 © 2022 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 22TA08 (Remedy Notice) Certain 2022 Model Year RAV4 Certain 2022 Model Year RAV4 Hybrid Certain 2022 Model Year RAV4 Prime Airbag May Not Deploy Properly Frequently Asked Questions Original Publication Date: July 21, 2022 Q1: What is the condition? A1: The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment. This can result in a noncompliance with a federal safety standard and increase the risk of an injury to a front seat passenger in a crash Q1a: What is the Occupant Classification System (OCS)? A1a: It is a system that calculates the occupant load on the front passenger seat with a sensor in order to determine the airbag deployment strategy. Q2: What is Toyota going to do? A2: For all involved vehicles, Toyota dealers will inspect the OCS sensor, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the OCS system FREE OF CHARGE. Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A3: There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period RAV4 2022 Early September 2021 – Late March 2022 RAV4 Hybrid 2022 Late November 2021 – Late March 2022 RAV4 Prime 2022 Early September 2021 – Late March 2022 Q4: How long will the repair take? A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 July 21, 2022 NONCOMPLIANCE INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Corporation, [“TMC”] 1, Toyota-cho, Toyota-city, Aichi, 471-8571, Japan Affiliated U.S. Sales Company Toyota Motor North America, [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of the seat frame assembly TOYOTA BOSHOKU CORPORATION 88, Kanayama, Kamekubi-cho, Toyota-city, Aichi, 470-0395, Japan Phone: +81-565-43-0960 2. Identification of Involved Vehicles: Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / RAV4 2022 TMC September 2, 2021 through March 31, 2022 Toyota / RAV4 Hybrid 2022 TMC November 30, 2021 through March 31, 2022 Toyota / RAV4 Prime 2022 TMC September 6, 2021 through March 29, 2022 Applicability Part Number Part Name Component Description Toyota / RAV4, RAV4 Hybrid, RAV4 Prime 72010-42450 ADJUSTER ASSY, FR SEAT, RH Seat Frame Assembly Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles equipped with an 8-way power front passenger seat with a seat lifter function in the above production range that were manufactured at certain plant locations are involved in this recall. Certain vehicles manufactured at other plants are equipped with seat frames of the same design; however, no interference has been found with current production parts that were inspected at those locations. 3. Total Number of Vehicles Involved: Toyota RAV4 : 1,006 Toyota RAV4 Hybrid : 1,031 Toyota RAV4 Prime : 1,496 Total : 3,533 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: Based on inspections of a sample of vehicles in its inventory, Toyota estimates approximately 70% of the involved vehicles equipped with an 8-way power front passenger seat with a seat lifter function described in Section 5 may have interference of seat components near the OCS sensor. Whether the noncompliance is present on each potentially affected vehicle depends on the amount of interference between the seat frame and stopper and the position of the passenger seat at the time the OCS was initially calibrated. 5. Description of Noncompliance: The subject vehicles are equipped with an 8-way power front passenger seat with a seat lifter function that contains an Occupant Classification System (OCS) which provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag, depending on the occupant load. There is a possibility that a stopper and the seat frame near the OCS sensor were assembled with variations that created interference between these parts, causing the OCS sensor to incorrectly detect the occupant load. As such, the subject vehicles may not meet the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. If the OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat. 6. Test Results and Other Information: In mid-March 2022, during a final inspection process at a vehicle assembly plant in Japan, a Toyota team member found one vehicle with an output value of an OCS that was out of specification. Upon inspecting the seat assembly of this vehicle, it was found that a stopper near the OCS sensor was interfering with the seat frame. An investigation began which involved inspection of other vehicles at various assembly plants. Interference was found in some vehicles equipped with an 8-way power seat with a seat lifter function. Based on the results of these investigations, Toyota determined that assembly variation created interference of these parts in certain vehicles, causing the OCS sensor to incorrectly detect the occupant load. Based on this analysis, on July 15, 2022, it was determined that it is possible that an inaccurate reading from an OCS sensor could cause the front passenger airbag to not deploy as designed in the event of a crash. As such, the involved vehicles may not meet some portions of the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. 7. Description of Corrective Repair Action: All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. The dealers will inspect to determine whether there is interference between the seat frame and stopper. If interference is found, the stopper will be adjusted and the occupant classification system will be re-calibrated. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will begin by September 19, 2022. A copy of the draft owner notification letter(s) will be submitted as soon as available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent on July 21, 2022. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: 22TA08

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-519 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : JUL 21, 2022 NHTSA Recall No. : 22V-519 Manufacturer Recall No. : 22TA08 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 3,533 Estimated percentage with defect : 70 % Vehicle Information : Vehicle 1 : 2022-2022 Toyota RAV4 Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles equipped with an 8-way power front passenger seat with a seat lifter function in the above production range that were manufactured at certain plant locations are involved in this recall. Certain vehicles manufactured at other plants are equipped with seat frames of the same design; however, no interference has been found with current production parts that were inspected at those locations. Note: Based on inspections of a sample of vehicles in its inventory, Toyota estimates approximately 70% of the involved vehicles equipped with an 8-way power front passenger seat with a seat lifter function described in Section 5, may have interference of seat components near the OCS sensor. Whether the noncompliance is present on each potentially affected vehicle depends on the amount of interference between the seat frame and stopper and the position of the passenger seat at the time the OCS was initially calibrated. Production Dates : NOV 30, 2021 – MAR 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-519 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Toyota RAV4 PRIME Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles equipped with an 8-way power front passenger seat with a seat lifter function in the above production range that were manufactured at certain plant locations are involved in this recall. Certain vehicles manufactured at other plants are equipped with seat frames of the same design; however, no interference has been found with current production parts that were inspected at those locations. Note: Based on inspections of a sample of vehicles in its inventory, Toyota estimates approximately 70% of the involved vehicles equipped with an 8-way power front passenger seat with a seat lifter function described in Section 5, may have interference of seat components near the OCS sensor. Whether the noncompliance is present on each potentially affected vehicle depends on the amount of interference between the seat frame and stopper and the position of the passenger seat at the time the OCS was initially calibrated. Production Dates : SEP 06, 2021 – MAR 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Toyota RAV4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles equipped with an 8-way power front passenger seat with a seat lifter function in the above production range that were manufactured at certain plant locations are involved in this recall. Certain vehicles manufactured at other plants are equipped with seat frames of the same design; however, no interference has been found with current production parts that were inspected at those locations. Note: Based on inspections of a sample of vehicles in its inventory, Toyota estimates approximately 70% of the involved vehicles equipped with an 8-way power front passenger seat with a seat lifter function described in Section 5, may have interference of seat components near the OCS sensor. Whether the noncompliance is present on each potentially affected vehicle depends on the amount of interference between the seat frame and stopper and the position of the passenger seat at the time the OCS was initially calibrated. Production Dates : SEP 02, 2021 – MAR 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-519 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The subject vehicles are equipped with an 8-way power front passenger seat with a seat lifter function that contains an Occupant Classification System (OCS) which provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag, depending on the occupant load. There is a possibility that a stopper and the seat frame near the OCS sensor were assembled with variations that created interference between these parts, causing the OCS sensor to incorrectly detect the occupant load. As such, the subject vehicles may not meet the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. If the OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : There is a possibility that a stopper and the seat frame near the OCS sensor were assembled with variations that created interference between these parts, causing the OCS sensor to incorrectly detect the occupant load. As such, the subject vehicles may not meet the requirements of FMVSS No. 208, paragraphs S5.1.1(b)(2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. If the OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : ADJUSTER ASSY, FR SEAT, RH Component Description : Seat Frame Assembly Component Part Number : 72010-42450 Supplier Identification : Component Manufacturer Name : Toyota Boshoku Corporation Address : 88 Kanayama Part 573 Safety Recall Report 22V-519 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Kamekubi-cho Toyota-city, Aichi Foreign States 470-0395 Country : Japan Chronology : In mid-March 2022, during a final inspection process at a vehicle assembly plant in Japan, a Toyota team member found one vehicle with an output value of an OCS that was out of specification. Upon inspecting the seat assembly of this vehicle, it was found that a stopper near the OCS sensor was interfering with the seat frame. An investigation began which involved inspection of other vehicles at various assembly plants. Interference was found in some vehicles equipped with an 8-way power seat with a seat lifter function. Based on the results of these investigations, Toyota determined that assembly variation created interference of these parts in certain vehicles, causing the OCS sensor to incorrectly detect the occupant load. Based on this analysis, on July 15, 2022, it was determined that it is possible that an inaccurate reading from an OCS sensor could cause the front passenger airbag to not deploy as designed in the event of a crash. As such, the involved vehicles may not meet some portions of the requirements of FMVSS No. 208, paragraphs S5.1.1(b) (2), S5.1.2(b), S16.1(a)(2), S16.1(b), S17, and S20.2. Description of Remedy : Description of Remedy Program : All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. The dealers will inspect to determine whether there is interference between the seat frame and stopper. If interference is found, the stopper will be adjusted, and the occupant classification system will be re-calibrated. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will begin by September 19, 2022. A copy of the draft owner notification letter(s) will be submitted as soon as available. Notifications to distributors/dealers will Part 573 Safety Recall Report 22V-519 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 be sent on July 21, 2022. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : JUL 21, 2022 – JUL 21, 2022 Planned Owner Notification Date : SEP 02, 2022 – SEP 19, 2022 * NR – Not Reported

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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2022 Model Year RAV4 Vehicles Certain 2022 Model Year RAV4 Hybrid Vehicles Certain 2022 Model Year RAV4 Prime Vehicles Airbag May Not Deploy Properly NHTSA Recall No. 22V-519 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2022 model year RAV4, 2022 model year RAV4 Hybrid, and 2022 model year RAV4 Prime vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.208, “Occupant Crash Protection”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The Occupant Classification System (OCS) sensor in the front passenger seat may not operate as designed and can affect airbag deployment. If the OCS does not detect the occupant load correctly, the front passenger airbag may not deploy as designed in the event of a crash, increasing the risk of injury to an occupant in the front passenger seat. 22TA08 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 Spanish translation on back side Traducción en español en el lado inverso What will Toyota do? Any authorized Toyota dealer will inspect the OCS sensor, and, if necessary, adjust a stopper and seat frame assembly near the sensor and recalibrate the OCS system FREE OF CHARGE. This is an important Safety Recall. The remedy will take approximately 45 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Until the remedy is performed on your vehicle, we recommend that no one ride in the front passenger seat. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos RAV4 de Año Modelo 2022 Ciertos Vehículos RAV4 Hybrid de Año Modelo 2022 Ciertos Vehículos RAV4 Prime de Año Modelo 2022 La Bolsa de Aire Puede que no se Despliegue Adecuadamente Retiro de Seguridad NHTSA No. 22V-519 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. Toyota ha decidido que ciertos vehículos RAV4 de año modelo 2022, RAV4 Hybrid de año modelo 2022 y RAV4 Prime de año modelo 2022 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No.208 “Occupant crash protection” (Protección de los ocupantes en choques). Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? El sensor del Sistema de Clasificación de los Ocupantes (OCS, por sus siglas en Inglés) en el asiento del pasajero delantero puede que no funcione como fue diseñado y puede afectar el despliegue (activación) de la bolsa de aire. Si el OCS no detecta correctamente la carga del ocupante, la bolsa de aire del pasajero delantero puede que no se despliegue (active) como fue diseñada en caso de un choque, aumentando el riesgo de una lesión a un ocupante en el asiento del pasajero delantero. 22TA08 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Por favor comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las Preguntas Frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:00 p.m., Hora del Este. ¿Qué hará Toyota? Cualquier concesionario Toyota inspeccionará el sensor OCS y si es necesario, ajustará un tope y el conjunto del bastidor del asiento cercano al sensor y recalibrará el sistema OCS de forma GRATUITA. Este es un Retiro de Seguridad importante. El remedio tomará aproximadamente 45 minutos. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo. Hasta que el remedio se realice en su vehículo, nosotros le recomendamos que nadie se siente durante la conducción del vehículo en el asiento del pasajero delantero. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/owners. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA

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