G0W - Front Passenger Air Bag - 2016 Toyota Prius

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NHTSA Campaign Number: 16V672
Manufacturer Toyota Motor Engineering & Manufacturing
Components AIR BAGS
Potential Number of Units Affected 7,817

Unintended Partial Passenger Air Bag Inflation

A front passenger air bag that unintentionally inflates can increase the risk of a crash or injury.

Summary

Toyota Motor Engineering and Manufacturing (Toyota) is recalling certain model year 2016 Toyota Prius vehicles manufactured November 30, 2015, to June 14, 2016.

An air bag inflator manufacturing error may result in the inadvertent partial inflation of the front passenger air bag.

Remedy

Toyota will notify owners, and dealers will replace the front passenger air bag assembly, free of charge.

The recall began November 10, 2016.

Owners may contact Toyota customer service at 1-800-331-4331.

Toyota’s number for this recall is G0W.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

TOYOTA

Published November 3, 2016

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject: Safety Recall G0W – Remedy Notice
Certain 2016 Model Year Prius Vehicles
Front Passenger Air Bag

On September 14, 2016, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2016 model year Prius vehicles.

Condition

The involved vehicles are equipped with a front passenger air bag which contains stored, compressed gas in the inflator. A component in the air bag assembly may have been improperly welded and/or misassembled. If this occurs, the stored gas may escape without a deployment signal and result in the partial inflation of the air bag. This has been observed when the vehicle is parked and unoccupied for a period of time. An air bag that inflates in this manner can, under some circumstances, increase the risk of injury and the possibility of a crash.

Remedy

Any authorized Toyota dealer will replace the front passenger air bag at NO CHARGE.

Covered Vehicles

There are approximately 7,800 2016 Prius vehicles covered by this Safety Recall. Approximately 10 vehicles involved in this Safety Recall were distributed to Puerto Rico.

Model Name	Model Year	Production Period
Prius	2016	Late November 2015 – Mid June 2016

Owner Letter Mailing Date

Toyota will notify owners in November 2016. A sample of the owner notification is attached for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

New Vehicles in Dealership Inventory

There are approximately 760 vehicles in dealer stock as of September 13, 2016.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. In addition, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

Part Number	Description	Quantity
00411-140003	Inspection Mirror Hang Tag	25 Per Pack

Pre-Owned Vehicles in Dealer Inventory

Toyota requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied.

Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an outstanding Special Service Campaign or Safety Recall. Thus, no affected units should be designated, sold, or delivered as a TCUV until the Safety Recall has been completed on that vehicle.

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

Toyota Expert (Electrical)
Master
Master Diagnostic Technician

Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

Remedy Procedures

Please refer to TIS for Technical Instructions on the repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Parts Ordering Process – Non SET and GST Parts Ordering Process

Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall and Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

Part Number	Description	Quantity
04006-51247	Kit, Front passenger airbag assembly	1

Parts Pre-Deployment

Toyota has pre-deployed an initial quantity of remedy parts to certain dealers.

Pre-deployed parts will be included with regular dealer parts deliveries and will arrive at these dealers beginning on November 4, 2016.

Dealers should use the Parts Ordering Process, described above, to order additional remedy parts as necessary.

Parts Return Shipping Process

All of the replaced air bag assemblies will be recovered and sent back to the airbag manufacturer.

Refer to the Job Aid, available on TIS, for instructions on the complete return shipping process.

Warranty Reimbursement Procedure

Opcode	Description	Flat Rate Hours
CGG60A	Replace front passenger airbag	2.7

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed as a sublet type “RT” under Op. Code CGG60A Rentals greater than 4 days or $35.00 per day requires DSPM authorization as per the Toyota Transportation Assistance Policy (TTAP).

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media associates.

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Campaign Designation Decoder

Examples:

A0D = Launched in 2010, Remedy Phase, 4^th Campaign Launched in 2010

C1B = Launched in 2012, Interim Phase, 2^nd Campaign Launched in 2012

E0A = Launched in 2014, Remedy Phase, 1^st Campaign Launched in 2013

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

TECHNICAL INSTRUCTIONS

FOR

SAFETY RECALL G0W

FRONT PASSENGER AIR BAG

CERTAIN 2016 MODEL YEAR PRIUS

Toyota Expert (Electrical)
Master
Master Diagnostic Technicians

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

I. OPERATION FLOW CHART

The flow chart is for reference only. DO NOT use it in place of the full technical instructions. Follow ALL steps as outlined in the full technical instructions to confirm the campaign is completed correctly.

II. BACKGROUND

III. IDENTIFICATION OF AFFECTED VEHICLES

Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety Recall, and that the campaign has not already been completed prior to dealer shipment or by another dealer.
TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.

IV. PREPARATION

A. PARTS

All applicable vehicles will require the parts in the table below

Part Number	Description	Qty
04006-51247	Kit, Front passenger airbag assembly	1

B. TOOLS & EQUIPMENT

Standard hand tools	Torque wrench	Puller Set C
Molding remover set	Techstream

G0W CAMPAIGN TOOLS – This tool was previously provided to the dealership for campaign D0F and will be used for campaign G0W.

Image	Name	Quantity
	Barcode Scanner	1

Image

Name

Quantity

Barcode Scanner

NOTE: This tool CANNOT be ordered through the parts or tool system. If additional scanners are needed, contact your regional representative.

V. VEHICLE PREPARATION AND PRECAUTIONS

REDUCE INTERIOR TEMPERATURE AND INFLATOR PRESSURE

ALWAYS PERFORM THIS STEP TO ENSURE THE INFLATOR TEMPERATURE IS LOWERED. THIS IS CRUCIAL FOR YOUR SAFETY; SPECIFICALLY DURING THE HOTTER MONTHS WHEN DIRECT SOLAR LOAD IS PLACED ON VEHICLES.

1. RECORD THE CUSTOMER CLIMATE CONTROL SETTINGS

a) Temperature

b) Air Inlet Setting (Recirculation or Fresh Air)

c) Vent Setting

d) Vent Position

2. REMOVE THE GLOVE BOX

a) Disengage the claw to disconnect the glove compartment door stopper.

b) Slightly bend stoppers (A) and (B) in the directions indicated by the arrows shown in the illustration and open the glove compartment door until the stoppers are released.

c) Open the glove compartment door to approximately 64.2° from its closed position. Pull it horizontally in the direction indicated by the arrow shown in the illustration to disengage the 2 hinges and remove the glove compartment door assembly.

NOTE: Pulling the glove compartment door upward when removing it will cause the hinges to deform.

Be sure to pull out the glove compartment door horizontally.

3. TURN ON THE A/C TO THE FOLLOWING SETTINGS

a) A/C On

b) Maximum blower/fan speed

c) Max cool/LO setting

d) Recirculation for air inlet

e) Face mode

4. COOL INTERIOR

a) Let the vehicle run for 15 minutes to lower the inflator temperature and pressure.

CRITICAL INFORMATION – READ THOROUGHLY

Failure to follow these procedures correctly could cause the SRS to unexpectedly deploy during servicing or the SRS may fail to operate correctly when required after reassembly. Confirm all work is performed as described in these instructions.

1. ELIMINATE STATIC ELECTRICITY

a) Before starting work and periodically while working on the vehicle, touch a metallic part of the vehicle to discharge static electricity in the body.

2. DO NOT MEASURE RESISTANCE

a) DO NOT measure resistance of air bag components, this may cause accidental activation.

3. HANDLE THE AIR BAG CAREFULLY

a) If an inflator is dropped, replace it with a NEW inflator.

4. WEAR PROTECTIVE EQUIPMENT

a) Always wear appropriate protective equipment when working on the SRS.

VI. WORK PROCEDURE

A. COMPONENTS

1. RECORD CUSTOMER SEAT POSITION AND RADIO SETTINGS

2. PERFORM A HEALTH CHECK

a) Confirm the Techstream is connected to the dealership’s internet.

b) When launching the Techstream software the VIN may need to be entered manually.

NOTE: All letters of the VIN MUST be entered in ALL CAPS, or the VIN will need to be reentered when running the diagnostic report.

c) Perform a health check.

3. RUN A DIAGNOSTIC REPORT

a) After the health check has completed, run a diagnostic report by clicking on the link on the health check screen.

NOTE: If the VIN was not entered in ALL CAPS when Techstream was launched, an error will be displayed and there will be a prompt to reenter the VIN

b) Enter the vehicle mileage and repair order information, then click the ‘report’ button.

The VIN MAY NEED to be entered manually in ALL CAPS when launching the Techstream software.
A health check and diagnostic report with VIN MUST be performed within the last 36 hours and recorded by TMS. If the diagnostic report is not run, the healthcheck will not be recognized by TMS.
The serial number recording application will be disabled and the repair cannot be completed if a health check and diagnostic report is not performed and recorded by TMS.
This campaign only covers the replacement of the passenger air bag module. NO other SRS components are covered under this campaign.

4. REMOVE THE AIRBAG MODULE

Ensure that the interior temperature inside the vehicle has been lowered as described in Section V .VEHICLE PREPARATION AND PRECAUTIONS. High interior temperature leads to higher gas pressures in the air bag inflator.

a) Disconnect the negative battery cable.

NOTE: For vehicles with a navigation system, after vehicle shut down allow at least 6 minutes prior to battery disconnect so the navigation system may save information and settings.

b) Refer to TIS for instructions on air bag removal:

Prius 2016MY Front Passenger Air Bag Removal

NOTE: Use the following procedure to remove the No.2 lower finish panel.

c) Disengage the clamp.

d) Disengage the 9 clips.

e) Disconnect the connectors.

f) Remove the shift lever cover and the No.2 lower finish panel as one piece.

g) Mark the old airbag so it is not reused.

NOTE: The air bag sub-harness will be reused, remove as described in the repair manual. After scanning the old air bag serial number immediately place the old air bag into the shipping container the new air bag arrived in and return the old air bag to the parts department for recovery. Refer to Section IX Step B PACKAGING THE OLD AIR BAG FOR RETURN

Ensure that the old air bag and shipping container are stored in a cool and secure area High outside temperatures leads to higher gas pressures in the air bag inflator.

5. LAUNCH THE SERIAL NUMBER RECORDING APPLICATION

The AIR BAG MODULE serial number MUST be recorded using the barcode scanner (provided at the launch of SSC D0F).
The barcode scanner application MUST be completed on every vehicle. These numbers MUST be included on every warranty claim that is submitted for module replacement or the claim may be subject to debit.
The technician performing the work MUST have valid TIS login credentials and an internet connection to perform the inspection and scanning process.

a) Log in to TIS and input the VIN of the vehicle in the Vehicle Inquiry tab.

b) Confirm the VIN is applicable and that the campaign has not been completed.

c) Click on the link to launch the serial number recording application.

d) Reenter TIS password in the serial number recorder application.

NOTE: The person logged-in to TIS MUST be the person performing the repair.

e) Record the vehicle mileage into the serial number recording application.

NOTE:

If this screen indicates that the module has already been replaced on this VIN, there is no need to perform the campaign again.

6. CONNECT THE BARCODE SCANNER

a) Connect the barcode scanner to the USB port on the Techstream.

b) The scanner will automatically connect and a beep will be heard when the scanner is ready.

NOTE:

The scanner was provided for SSC D0F.
The scanner works best in low light conditions.
Always hold the scanner directly in front of and parallel to the barcode label.

7. SCAN THE AIR BAG SERIAL NUMBER

ATTENTION: This information is CRITICAL

a) Scan the *AIR BAG ASSEMBLY* serial number 2 times. 1) Confirm the cursor is in the first serial number box then scan the serial. 2) Position the cursor in the second serial number box then scan the serial. b) Click next. NOTE: If both serial numbers that are entered do not match, confirm and reenter. If the serial number barcode will not scan, it can be entered manually.	AIR BAG SERIAL NUMBER IDENTIFICATION
	• *The airbag serial number is ALWAYS* the 12 DIGITS located between the asterisks. • The 3 digits before the asterisk ARE NOT part of the serial number, and SHOULD NOT be entered or an inaccurate response may be returned.**
	Airbag Serial Number Label Example

The AIR BAG serial number MUST be recorded prior to replacement.

c) Scan the NEW air bag barcode in the Serial Number Recording Application.

d) Verify the statements and click the two boxes.

e) Click next.

f) Confirm agreement by checking the two boxes.

g) Record the Warranty Authorization # to be included in the warranty claim.

h) Place the old module in the parts box and take it immediately to the parts department.

NOTE:

Confirm the cursor is in the correct serial number input box before scanning.
If the serial number barcode will not scan, it can be entered manually.
If there are any difficulties or concerns with this process, email quality_compliance@toyota.com with details.

8. INSTALL THE NEW AIRBAG

a) Refer to TIS for instructions on air bag installation:

Prius 2016MY Front Passenger Air Bag Installation

NOTE: Use the following procedure to reinstall the No.2 lower finish panel.

a) Engage the clamp.

b) Reinstall the No.2 lower finish panel and shift lever cover.

c) Reconnect the connectors.

d) Reengage the 9 clips.

NOTE: The sub-harness from the original air bag will be reused.

9. RECONNECT THE NEGATIVE BATTERY CABLE

10. PERFORM A HEALTH CHECK

11. INSPECT SRS LIGHT OPERATION

a) Turn “IG-ON” and confirm the SRS light go out after 6 seconds.

◄ VERIFY REPAIR QUALITY ►

− Ensure the old airbag is correctly packaged and stored for recovery.

If you have any questions regarding this update, please contact your area representative.

IX APPENDIX

Examples:

A0D = Launched in 2010, Remedy Phase, 4^th Campaign Launched in 2010

C1B = Launched in 2012, Interim Phase, 2^nd Campaign Launched in 2012

E0A = Launched in 2014, Remedy Phase, 1^st Campaign Launched in 2014

B. PACKAGING THE OLD AIR BAG FOR RETURN

The packing material that the new air bag was shipped in will be reused. ALL air bags that are removed from vehicles under this campaign MUST be packaged and shipped back to the manufacturer.

Items needed to repack the old airbag

Old air bag	Steel Case	Polyurethane	Cardboard box

Repacking the old air bag

a) Place the polyurethane in the center of the steel case.

b) Place the old air bag in the center of the case.

c) Fold over the urethane as shown and tuck the urethane between the air bag and the case.

d) Repeat on the other side.

NOTE: To allow the lid to close properly ensure that the urethane is tucked between the air bag and the case. Ensure to tuck the urethane all the way around the air bag to avoid contact with the case.

e) Slide the lid onto the case and ensure the lid engages the flange.

NOTE: Ensure that the lid fully engages the case flange on both sides.

f) Place the steel case into the cardboard box.

NOTE: Store the old air bag in a cool and secure place until pickup can be arranged.

Safety Recall G0W – Remedy Notice

Certain 2016 Model Year Prius Vehicles Front Passenger Air Bag

Frequently Asked Questions

Published November 3, 2016

Q1: What is the condition?

A1: The involved vehicles are equipped with a front passenger air bag which contains stored, compressed gas in the inflator. A component in the air bag assembly may have been improperly welded and/or misassembled. If this occurs, the stored gas may escape without a deployment signal and result in the partial inflation of the air bag. This has been observed when the vehicle is parked and unoccupied for a period of time. An air bag that inflates in this manner can, under some circumstances, increase the risk of injury and the possibility of a crash.

Q1a: What is the Inflator?

A1a: The inflator is a device contained within the air bag assembly. In this passenger air bag assembly, the inflator contains a quantity of compressed gas and propellant that work in unison to inflate the air bag when a signal is received.

Q1b: If the condition occurs, will the air bag FULLY deploy?

A1b: No. If this condition occurs, the air bag will PARTIALLY inflate; there is no full deployment without a deployment signal.

Q1c: Are the subject inflators manufactured by Takata?

A1c: No. The subject inflators involved in this Safety Recall are manufactured by a different supplier and are of different type and structure than the Takata inflators that are involved in other Safety Recalls.

Q2: What is Toyota going to do?

A2: In November 2016, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the front passenger air bag replaced at NO CHARGE.

Q3: Are there any warnings that this condition exists?

A3: No. There are no warnings that this condition exists; however, this condition has only been observed when a vehicle is parked and unoccupied for a period of time.

Q4: Which and how many vehicles are covered by this Safety Recall?

A4: There are approximately 7,800 vehicles covered by this Safety Recall.

Model Name	Model Year	Production Period
Prius	2016	Late November 2015 – Mid June 2016

Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

Q5: How does Toyota obtain my mailing information?

A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q6: What if I have additional questions or concerns?

A6: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Certain 2016 Model Year Prius Vehicles
Front Passenger Air Bag
IMPORTANT SAFETY RECALL (Remedy Notice)
This notice applies to your vehicle: [VIN]
NHTSA Recall No. 16V-672

URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed at NO CHARGE to you.

Dear Toyota Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2016 Model Year Prius Vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition?

The involved vehicles are equipped with a front passenger air bag which contains stored, compressed gas in the inflator. A component in the airbag assembly may have been improperly welded and/or misassembled. If this occurs, the stored gas may escape without a deployment signal and result in the partial inflation of the air bag. This has been observed when the vehicle is parked and unoccupied for a period of time. An airbag that inflates in this manner can increase the risk of injury and the possibility of a crash.

What will Toyota do?

Any authorized Toyota dealer will replace the front passenger air bag at NO CHARGE to you.

What should you do?

This is an important Safety Recall

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.

The remedy will take approximately 3 hours. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

What if you have other questions?

Your local Toyota dealer will be more than happy to answer any of your questions.

If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

If you would like to update your vehicle ownership or contact information, you may do so by registering at www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.

https://static.nhtsa.gov/odi/rcl/2016/RCRIT-16V672-8211.pdf