23TA03 Tonneau Cover May Come Off While Driving – 2022-2023 Toyota Tundra & Tundra Hybrid

SEOCONTENT-START

TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
June 22, 2023
AMENDMENT TO DEFECT INFORMATION REPORT
(23V-142)
This amends Toyota’s Part 573 Report of March 3, 2023 concerning the tonneau cover issue on certain Toyota vehicles.
The description of Corrective Repair Action is revised as noted below:
Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. The dealer will install new hardware (bolts, spacers, washers, nuts, rubber washers and cotter pins) to the existing bracket and tonneau cover. If the tonneau cover has tears or splits at the mounting holes to the extent that new hardware cannot be installed, it will be replaced with a new tonneau cover and hardware. The remedy will be provided at no cost to the owners.

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TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
March 3, 2023
DEFECT INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Manufacturing, Texas, [“TMMTX”]
1 Lone Star Pass, San Antonio, TX 78264
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Tonneau Cover:
Extang Corporation
5400 S State Rd, Ann Arbor, MI 48108
Phone: 800-877-2588
Country of Origin: USA
2. Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population as in the table below.
Make/Car Line
Model Year
Manufacturer
Production Period
Toyota / Tundra
2022 – 2023
TMMTX
November 2, 2021
through
February 21, 2023
Toyota / Tundra Hybrid
March 15, 2022
through
February 21, 2023
Applicability
Part Number
Part Name
Component Description
MY2022-2023
Toyota Tundra
Toyota Tundra Hybrid
PT954-34220
PT954-34221
Tonneau Cover
Trifold, Hard Tonneau Cover
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) TMNA only sold the specific tonneau cover from a specific supplier described in this report for MY 2022-2023 Tundra. Other Toyota or Lexus vehicles sold in the U.S. were not equipped with this specific tonneau cover by TMNA.
3. Total Number of Vehicles Potentially Involved:
Tundra : 108,473
Tundra Hybrid : 21,793
Total : 130,266
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 13% of the total vehicles potentially involved are equipped with the tonneau cover option described in this report. 16,408 tonneau covers were installed on vehicles by Toyota or Toyota dealers and can be associated with a specific Vehicle Identification Number. 567 tonneau covers were sold over-the-counter and may be installed on one of the other 113,858 vehicles in the total population.
5. Description of Problem:
The subject vehicles may be equipped with tonneau covers attached to the front-most part of the vehicle bed and held in place by rail brackets, elevator bolts, lock washers and knobs with nuts (the “joint”). This is a Toyota genuine accessory option installed at vehicle processing facilities or by dealers prior to retail sale or purchased over-the-counter by owners. Due to the design of the joint, there is a possibility that the axial force at the joint could become insufficient to retain the cover. In this condition, the tonneau cover may detach from the vehicle bed while driving, which could become a road hazard, increasing the risk of a crash or injury for other road users.
6. Chronology of Principal Events:
October 2022
In early October, Toyota received a field technical report indicating the tonneau cover lifted and detached from the vehicle while being driven at highway speeds. Toyota was not able to inspect the vehicle, but some parts were available and recovered for investigation. A review of the available parts was conducted, but no abnormalities were found. It was suspected that there was incomplete tightening during the installation process. Toyota began to monitor for further reports of the issue.
January 2023
In mid-January, Toyota received a dealer report indicating the customer was driving at highway speeds when the tonneau cover detached from the vehicle. Investigation continued into the potential cause of tonneau cover detachment.
February 2023
In early February, Toyota began conducting field surveys investigating the tonneau cover securing joint and conducting torque studies. The results of the torque studies indicated that there is a possibility that the torque values of some joints in the field are lower than the amount of torque required to compress the lock washer completely. In late February, Toyota received another field report indicating the tonneau cover detached while driving at highway speeds.
February 28, 2023
Based on the above, Toyota decided to conduct a voluntary safety recall campaign.
As of February 23, 2023, based on a diligent review of records, Toyota’s best engineering judgment is that there are two Toyota Field Technical Reports and four warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
7. Description of Corrective Repair Action:
All known owners of the subject vehicles will receive an interim notification. They will be instructed to remove the tonneau cover if their vehicles are so equipped. Owners will be contacted again when the remedy is available. Toyota will notify the agency when the remedy is available as required by 49 CFR Part 573.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under the warranty.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by May 2, 2023. A copy of the draft owner notification will be submitted as soon as it is available.
9. Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent by March 3, 2023. Copies of dealer communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
[Interim / Remedy]: 23TB03 / 23TA03

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TOYOTA
This notice applies to your vehicle:
[VIN]
INTERIM NOTICE
We are currently preparing the remedy. We will notify you again when the remedy is available.
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2022 and 2023 Model Year Tundra Vehicles
Certain 2022 and 2023 Model Year Tundra HV Vehicles
Tonneau Cover May Come Off While Driving
NHTSA Recall No. [23V-142]
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 and 2023 model year Tundra and 2022 and 2023 model year Tundra HV vehicles.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
Some of the subject vehicles may be equipped with an optional Toyota genuine truck bed accessory tonneau cover that can detach from the vehicle while driving. A tonneau cover that detaches from a vehicle could increase the risk of a crash or injury.
What should you do?
Please inspect your vehicle to confirm if it is equipped with the involved tonneau cover using the instructions below. If your vehicle is equipped with the involved tonneau cover, please remove the tonneau cover top and store it in a secure location. Scan the QR code in the letter below and check “Yes.” If your vehicle is not equipped with the involved tonneau cover, please scan the QR code and check “No” on the website.
We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions.
 To find a dealer near you, visit www.toyota.com/dealers.
 For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com /recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
 If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
What will Toyota do?
Toyota is currently preparing the remedy. Once the remedy is available, Toyota will notify you to schedule an appointment for the remedy to be performed at an authorized Toyota dealer FREE OF CHARGE.
This is an important Safety Recall
Please inspect your vehicle to confirm if it is equipped with the involved tonneau cover.
How can I determine if I have an affected tonneau cover?
• If your vehicle has a tonneau cover and has at least one of the following identification labels shown below, please remove the tonneau cover top, discontinue its use, and store in a safe location until further notice.
• If your vehicle does not have a tonneau cover or the tonneau cover does not have at least one of the following identification labels, then your vehicle is not affected at this time.
There are three ways to easily identify a Toyota Genuine Tonneau Cover.
Affected Tonneau Cover Identification for 2022-2023 Tundra and Tundra HV Vehicles
The affected tonneau cover has a Toyota decal on the top of the panel closest to the tailgate.
The affected tonneau cover has a decal underneath showing part number PT954-34220-02 or PT954-34221-02.
The affected tonneau cover has a decal underneath either tonneau cover rail showing part number PT954-34220-02 or PT954-34221-02.
• YES, I have the affected tonneau cover on my vehicle: Please remove the tonneau
cover top (pictured above) from your vehicle and store it in a secure and safe location. We will contact you again when the remedy is available. We anticipate that the remedy can be available in a few months, but this timing is subject to change. We apologize for any inconvenience this may cause to you, but your safety and that of other motorists is a top priority.
NO, I do not have the affected tonneau cover on my vehicle: If you have determined your vehicle was not equipped with the involved tonneau cover, please scan the attached QR code and check “NO” for not equipped. Doing so will remove your vehicle’s information from any future communications regarding this Safety Recall.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA

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Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
IMPORTANT SAFETY RECALL (Remedy Notice) 23TA03
Certain 2022 and 2023 Model Year Tundra Vehicles
Certain 2022 and 2023 Model Year Tundra HV Vehicles
Tonneau Cover May Come Off While Driving
NHTSA Recall No. 23V-142
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota
has decided that a defect, which relates to motor vehicle
safety, exists in certain 2022–2023 model year Tundra
and 2022–2023 model year Tundra HV vehicles.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
Some of the subject vehicles may be equipped with an
optional Toyota genuine truck bed accessory tonneau
cover that can detach from the vehicle while driving.
A tonneau cover that detaches from a vehicle could
increase the risk of a crash or injury.
What will Toyota do?
Any Authorized Toyota dealer based on an inspection,
will repair or replace the tonneau cover FREE OF
CHARGE.
23TA03
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please inspect your vehicle to confirm if it is
equipped with the involved tonneau cover
using the instructions below. If your vehicle is
equipped with the involved tonneau cover,
please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible.
If your vehicle is not equipped with the involved
tonneau cover, please scan the QR code and
check “No” on the website. Your local Toyota
dealer will be more than happy to answer any of
your questions.
To find a dealer near you, visit
www.toyota.com/dealers.
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 a.m.
to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m.,
Eastern Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
Spanish translation on back side
Traducción en español en el lado inverso
This is an important Safety Recall.
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
Please inspect your vehicle to confirm if it is equipped with the involved tonneau cover.
How can I determine if I have an affected tonneau cover?
• If your vehicle has a tonneau cover and has at least one of the following identification labels shown below,
please contact any Toyota dealer to have the remedy performed.
• If your vehicle does not have a tonneau cover or the tonneau cover does not have at least one of the
following identification labels, then your vehicle is not affected at this time.
There are three ways to easily identify a Toyota Genuine Tonneau Cover.
Affected Tonneau Cover Identification for
2022–2023 Tundra and Tundra HV Vehicles
The affected tonneau cover has a Toyota decal on the top of the panel closest to the tailgate.
The affected tonneau cover has a decal underneath showing part number PT954-34220-02 or
PT954-34221-02.
The affected tonneau cover has a decal underneath either tonneau cover rail showing part number
PT954-34220-02 or PT954-34221-02.
• YES, I have the affected tonneau cover on my vehicle: Please make an
appointment to have the remedy performed at your local authorized
Toyota dealer. The remedy will require parts. To minimize your
inconvenience, please make an appointment with your dealer in
advance
• NO, I do not have the affected tonneau cover on my vehicle: If you
have determined your vehicle was not equipped with the involved
tonneau cover, please scan the attached QR code and check “NO” for
not equipped. Doing so will remove your vehicle’s information from
any future communications regarding this Safety Recall.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward
a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/owners.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236
(TTY: 1-800-424-9153), or go to http://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Smartphone
QR Code™
Sample Code
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)
Ciertos Vehículos Tundra de Año Modelo 2022 y 2023
Ciertos Vehículos Tundra HV de Año Modelo 2022 y 2023
La Cubierta de Lona Puede Salirse Mientras Conduce
Retiro de Seguridad NHTSA No. 23V-142
Estimado (nombre/apellido del cliente):
Se le envía esta notificación de acuerdo con la Acta
Nacional de Tráfico y Seguridad de Vehîculos Motorizados.
Toyota ha decidido que existe un defecto, que se relaciona
con la seguridad de los vehículos de motor en ciertos
vehículos Tundra de año 2022-2023 y Tundra HV de año
2022–2023.
Usted recibió esta notificación porque nuestros
registros, que se basan principalmente en los datos del
estado de registro y de título, indican que usted es el
propietario actual.
¿Cuál es la condición?
Algunos de los vehículos en cuestión pueden estar
equipados con una cubierta de lona accesorio
opcional genuina de Toyota para la plataforma de la
camioneta que puede desprenderse del vehículo
mientras se conduce. Una cubierta de lona que se
desprende de un vehículo podría aumentar el riesgo
de un choque o lesióne.
¿Qué hará Toyota?
Cualquier concesionario autorizado de Toyota,
basado en una inspección, reparará o reemplazará
la cubierta de lona SIN CARGO.
23TA03
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se realizará
SIN CARGO para usted.
Esta notificación aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer?
Inspeccione su vehículo para confirmar si está
equipado con la cubierta de lona utilizando las
instrucciones a continuación. Si su vehículo está
equipado con la cubierta de lona involucrada por
favor comuníquese con cualquier concesionario
Toyota autorizado para programar una cita para
que realicen el remedio tan pronto como sea
posible.
Si su vehículo no está equipado con la cubierta de
lona correspondiente, escanee el código QR y
marque “No” en el sitio web. Su concesionario
Toyota local responderá con gusto todas sus
preguntas.
Para encontrar un concesionario cerca de usted,
visite www.toyota.com/dealers.
Si desea más información sobre este y otros
Retiros de Seguridad, incluyendo las Preguntas
Frecuentes, visite www.toyota.com/recall. Ingrese
el Número de Identificación de su Vehículo de
17 dígitos (VIN) indicado arriba para revisar la
información específica de su vehículo.
Si requiere más asistencia, puede comunicarse
con el Centro de Compromiso con la Marca
Toyota llamando al 1-888-270-9371, de lunes a
viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de
9:00 a.m. a 7:00 p.m., Horario del Este.
Este es un Retiro de Seguridad importante.
La reparación tardará aproximadamente una hora. Sin embargo, dependiendo de la programación de trabajo del
concesionario, tal vez sea necesario tener disponible su vehículo por un plazo de tiempo más prolongado.
Por favor inspeccione su vehículo para confirmar si está equipado con la cubierta de lona.
¿Cómo puedo determinar si tengo una cubierta de lona afectada?
• Si su vehículo tiene una cubierta de lona y tiene al menos una de las siguientes etiquetas de identificación
que se muestran a continuación, comuníquese con cualquier concesionario Toyota para realizar el remedio.
• Si su vehículo no tiene una cubierta de lona o la cubierta de lona no tiene al menos una de las siguientes
etiquetas de identificación, entonces su vehículo no se ve afectado en este momento.
Hay tres formas de identificar fácilmente una cubierta de lona genuina Toyota.
Identificación de la cubierta de lona afectada para
los vehículos Tundra y Tundra HV 2022–2023
La cubierta de lona afectada tiene una calcomanía de Toyota en la parte superior del panel más cercano
a la puerta trasera.
La cubierta de lona afectada tiene una calcomanía debajo que muestra el número de pieza
PT954-34220-02 o PT954-34221-02.
La cubierta de lona afectada tiene una calcomanía debajo de cualquiera de los rieles de la cubierta de
lona que muestra el número de pieza PT954-34220-02 o PT954-34221-02.
• SÍ, tengo la cubierta de lona afectada en mi vehículo: Por favor
programe una cita para realizar el remedio en su concesionario
Toyota local autorizado. El remedio va a requerir piezas. Para
minimizar sus inconvenientes, programe una cita con anticipación
con su concesionario.
• NO, no tengo la cubierta de lona afectada en mi vehículo: Si ha
determinado que su vehículo no estaba equipado con la cubierta de
lona involucrada, escanee el código QR adjunto y marque “NO” para
no estar equipado. Si lo hace, eliminará la información de su
vehículo de cualquier comunicación futura con respecto a este
Retiro de seguridad.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación
del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite
https://www.toyota.com/owners.
Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o
sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236
(TTY: 1-800-424-9153), o visite http://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado.
Muchas gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
Smartphone
QR Code™
Código de
muestra

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© 2023 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: March 3, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 23TA03 (Interim Notice 23TB03)
Certain 2022-2023 Tundra HV
Certain 2022-2023 Tundra
Tonneau Cover May Come Off While Driving
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2022-2023 Model Year Tundra HV
Mid March 2022 –
Late February 2023
21,800
3,200
2022-2023 Model Year Tundra
Early November 2021 –
Late February 2023
108,500
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On March 3, 2023, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2022-2023 Model Year Tundra HV and 2022-2023 Model Year Tundra.
Condition
Some of the subject vehicles may be equipped with an optional Toyota genuine truck bed accessory tonneau cover that can detach from the vehicle while driving. A tonneau cover that detaches from a vehicle could increase the risk of a crash or injury.
Remedy
Toyota is currently preparing the remedy for this issue. When the remedy is available, any authorized Toyota dealer will perform the remedy FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in a few months, but this timing is subject to change.
In the meantime, Toyota is requesting that all vehicle owners temporarily remove the Toyota genuine tonneau cover from their vehicle, if equipped, until the remedy can be performed.
Covered Vehicles
There are approximately 15,000 Tonneau covers involved in this Safety Recall. Approximately 131,000 vehicles are included in this Recall to locate and remedy the involved tonneau covers. There are approximately 1400 vehicles in Puerto Rico that are involved.
Owner Letter Mailing Date
Toyota will notify owners in Late March 2023.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
S a f e t y R e c a l l 2 3 T A 0 3 ( I n t e r i m 2 3 T B 0 3 ) – D – P a g e | 2
© 2023 Toyota Motor Sales, USA
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 3,200 vehicles in new dealer inventory as of March 2, 2023.
For new vehicle inventory, Toyota requests dealers to complete the following steps before delivering a new vehicle that is equipped with a Toyota genuine tonneau cover:
1. Remove the tonneau cover, including the side rails, render the tonneau cover unusable and discard the complete tonneau cover assembly and side rails. Remove the Accessory Weight Rating (AWR) Label and install a revised AWR Label with weight of the tonneau cover removed. Refer to the Technical Instructions for more details.
2. Toyota will repurchase and then reinvoice the dealer for the vehicle with the cost of the tonneau cover removed (PPO Accessory Install Only). Replace the Monroney Label with a new label which will be provided by your regional representative.
3. File a warranty claim as instructed in the Warranty Reimbursement Procedure section below to close the safety recall.
For new vehicles that are NOT equipped with a Toyota genuine tonneau cover, please follow the instructions in the Warranty Reimbursement Procedures section below to file a claim for inspection only, which will complete the Safety Recall.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
S a f e t y R e c a l l 2 3 T A 0 3 ( I n t e r i m 2 3 T B 0 3 ) – D – P a g e | 3
© 2023 Toyota Motor Sales, USA
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, please temporarily remove the Toyota genuine tonneau cover, if equipped, until remedy parts are available. Delivery of a pre-owned vehicle is acceptable if the Toyota genuine tonneau cover is removed and your dealership discloses to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 23TB03” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
If a TCUV vehicle IS equipped with a Toyota genuine tonneau cover, you may choose to remove the accessory. If you choose to do so, please follow the Technical Instructions to remove the tonneau cover (step 9 is not necessary for TCUV vehicles), and file a warranty claim according to the instructions in the Warranty Reimbursement Procedures section below. This will complete the Safety Recall and you may recertify the vehicle.
If a TCUV vehicle IS NOT equipped with a Toyota genuine tonneau cover, please follow the instructions in the Warranty Reimbursement Procedures section below to file a claim for inspection only, which will complete the Safety Recall.
Rent-A-Toyota (RT) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied or the cover is removed according to the above procedure.
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Part Number
Description
Quantity
00411-140003
Inspection Mirror Hang Tag
25 Per Pack
S a f e t y R e c a l l 2 3 T A 0 3 ( I n t e r i m 2 3 T B 0 3 ) – D – P a g e | 4
© 2023 Toyota Motor Sales, USA
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
• TIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Interim Remedy Procedures
Refer to TIS for Technical Instructions.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
S a f e t y R e c a l l 2 3 T A 0 3 ( I n t e r i m 2 3 T B 0 3 ) – D – P a g e | 5
© 2023 Toyota Motor Sales, USA
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
S a f e t y R e c a l l 2 3 T A 0 3 ( I n t e r i m 2 3 T B 0 3 ) – D – P a g e | 6
© 2023 Toyota Motor Sales, USA
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Op Code
Description
Flat Rate Hours
23TB03D1
Remove Tonneau Cover Assembly from In-Stock Vehicle Inventory
1.0
23TBINR1
(File Claim under 23TBIN)
Inspect In-Stock Vehicle Inventory, vehicle not equipped with Toyota Genuine Tonneau Cover
0.2
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Verify Vehicle Eligibility• Confirm vehicle VIN matches the RO• Check for Campaign eligibility using TISNo Further Action RequiredNot CoveredCoveredDetermine Type of RepairRemove and secure Toyota Genuine Tonneau Cover in customer vehicle and return vehicle to customer.Customer Requests Help Removing Tonneau Cover TopCampaign completed, return the vehicle to the customer. Dealer Units can be sold.Remove Toyota Genuine Tonneau Cover and Tonneau Cover Rails, and discardDealer StockVerify Toyota Genuine Tonneau Cover Accessory is installedYesNoCustomer will be contacted when remedy is available.
S a f e t y R e c a l l 2 3 T A 0 3 ( I n t e r i m 2 3 T B 0 3 ) – D – P a g e | 7
© 2023 Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched23TB03TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 2
© 2023 Toyota Motor Sales, USA
SAFETY RECALL 23TA03 (Interim Notice 23TB03)
Certain 2022-2023 Model Year Tundra HV Vehicles
Certain 2022-2023 Model Year Tundra Vehicles
Tonneau Cover May Come Off While Driving
Frequently Asked Questions
Original Publication Date: March 3, 2023
Q1: What is the condition?
A1: Some of the subject vehicles may be equipped with an optional Toyota genuine truck bed accessory tonneau cover that can detach from the vehicle while driving. A tonneau cover that detaches from a vehicle could increase the risk of a crash or injury.
Q2: Are there any warnings that this condition exists?
A2: Owners may notice a flapping tonneau cover and/or abnormal noise.
Q3: What is Toyota going to do?
A3: Toyota will send an owner notification by first class mail in late March, 2023, advising owners to check their vehicle to confirm if it is equipped with the optional Toyota genuine tonneau cover. If equipped, owners will be asked to temporarily remove the tonneau cover top and store it in a safe location until the remedy is available.
Q3a: How can I tell if I have a Toyota genuine tonneau cover?
A3a: Using the images below, you can inspect your vehicle to see if it is equipped with a tonneau cover and if it is the Toyota genuine tonneau cover involved in this campaign.
Affected Tonneau Covers
Affected Tonneau Cover for 2022-2023 Tundra and Tundra HV
• The affected tonneau cover has a Toyota decal on the top of panel closest to the tailgate.
OR
• The affected tonneau cover has a decal underneath showing part number PT954-34220-02 or PT954-34221-02.
OR
FAQ Page 2 of 2
© 2023 Toyota Motor Sales, USA
• The affected tonneau cover has a decal on either tonneau cover rail showing part number PT954-34220-02 or PT954-34221-02.
Q3b: What if I am unable to remove the involved tonneau cover top from my vehicle?
A3b: If you need assistance to remove the cover, any authorized Toyota dealer can assist in removing the tonneau cover top from your vehicle.
Q4: When will the remedy become available?
A4: Toyota is currently preparing the remedy. At this time, Toyota estimates the remedy can be available in a few months, but this timing is subject to change.
Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 15,000 Tonneau covers involved in this Safety Recall. Approximately 131,000 vehicles are included in this Recall to locate and remedy the involved tonneau covers.
Model Name
Model Year
Production Period
Tundra HV
2022 – 2023
Mid-March 2022 – Late February 2023
Tundra
2022 – 2023
Early November 2021 – Late February 2023
Q5b: Are other tonneau covers affected by this recall?
A5b: No, this recall is specific to the Toyota genuine tonneau cover sold by Toyota Motor North America applicable to the 2022-2023 Tundra and Tundra HV.
Q6: How does Toyota obtain my mailing information?
A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2023 Toyota Motor Sales, USA
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and TCUV units.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN
Campaign Code

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© 2023 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 24, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 23TA03 (Remedy Notice)
Certain 2022-2023 Tundra HV
Certain 2022-2023 Tundra
Tonneau Cover May Come Off While Driving
NHTSA Recall No. 23V-142
Model / Years
Production Period
Approximate Total Vehicles
2022-2023 Model Year Tundra HV
Mid-March 2022 –
Late February 2023
21,800
2022-2023 Model Year Tundra
Early November 2021 –
Late February 2023
108,500
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On March 3, 2023, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2022-2023 Model Year Tundra HV and 2022-2023 Model Year Tundra.
Condition
Some of the subject vehicles may be equipped with an optional Toyota genuine truck bed accessory tonneau cover that can detach from the vehicle while driving. A tonneau cover that detaches from a vehicle could increase the risk of a crash or injury.
Remedy
Any Authorized Toyota dealer based on an inspection, will repair or replace the tonneau cover FREE OF CHARGE.
Covered Vehicles
There are approximately 15,000 Tonneau covers involved in this Safety Recall. Approximately 131,000 vehicles are included in this Recall to locate and remedy the involved tonneau covers. There are approximately 1,400 vehicles in Puerto Rico that are involved.
Owner Letter Mailing Date
Toyota will notify owners in early September 2023.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
S a f e t y R e c a l l 2 3 T A 0 3 – D – P a g e | 2
© 2023 Toyota Motor Sales, USA
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 3,200 vehicles in new dealer inventory as of March 2, 2023.
For new vehicles that are NOT equipped with a Toyota genuine tonneau cover, please follow the instructions in the Warranty Reimbursement Procedures section below to file a claim for inspection only, which will complete the Safety Recall.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Part Number
Description
Quantity
00411-140003
Inspection Mirror Hang Tag
25 Per Pack
S a f e t y R e c a l l 2 3 T A 0 3 – D – P a g e | 3
© 2023 Toyota Motor Sales, USA
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, please temporarily remove the Toyota genuine tonneau cover, if equipped, until remedy parts are available. Delivery of a pre-owned vehicle is acceptable if the Toyota genuine tonneau cover is removed and your dealership discloses to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 23TA03” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Rent-A-Toyota (RT) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied or the cover is removed according to the above procedure.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
S a f e t y R e c a l l 2 3 T A 0 3 – D – P a g e | 4
© 2023 Toyota Motor Sales, USA
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
Part Number
Description
Quantity
PT954-34220-TT
Tundra Tonneau Cover Repair Kit
1
PT954-34223
New 5.5’ Tonneau Cover kit
1 (if damage found)
PT954-34224
New 6.6’ Tonneau Cover kit
1 (if damage found)
Note: Do NOT order a new Tonneau Cover Kit unless damage is found during the inspection. Refer to the Technical Instructions for additional details.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
• TIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
S a f e t y R e c a l l 2 3 T A 0 3 – D – P a g e | 5
© 2023 Toyota Motor Sales, USA
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Op Code
Description
Flat Rate Hours
23TA03R1
Install repair kit – Customer Vehicle – Cover Installed
0.6
23TA03R2
Install repair kit – Customer Vehicle – Cover Stowed by Dealer
0.5
23TA03R4
Install new Tonneau (Damage) – Customer Vehicle – Cover Installed
0.4
23TA03R5
Install new Tonneau (Damage) – Customer Vehicle – Cover Stowed
0.3
23TB03D3
Inspection only, Toyota Genuine Tonneau Cover not installed
0.2
•The flat rate times include 0.1 hours for administrative cost per unit for the dealership for the following OP Codes (23TA03R1, 23TA03R4, 23TB03D3).
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Verify Vehicle Eligibility• Confirm vehicle VIN matches the RO• Check for Campaign eligibility using TISNo Further Action RequiredNot CoveredCoveredInspect front elevator bolt holes for splitting/damage Campaign completed, return the vehicle to the customer.Have 2nd member inspect repairNo DamageVerify Toyota Genuine Tonneau Cover Accessory is installed or stowed on customers vehicleYesNoPerform remedy on original Tonneau cover using the Tonneau repair kitOrder and install a new Tonneau cover(New Level Tonneau cover comes with a repair kit)Cover Damaged
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© 2023 Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched23TA03TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 2
© 2023 Toyota Motor Sales, USA
SAFETY RECALL 23TA03 (Remedy Notice)
Certain 2022-2023 Model Year Tundra HV Vehicles
Certain 2022-2023 Model Year Tundra Vehicles
Tonneau Cover May Come Off While Driving
Frequently Asked Questions
Original Publication Date: August 24, 2023
Q1: What is the condition?
A1: Some of the subject vehicles may be equipped with an optional Toyota genuine truck bed accessory tonneau cover that can detach from the vehicle while driving. A tonneau cover that detaches from a vehicle could increase the risk of a crash or injury.
Q2: Are there any warnings that this condition exists?
A2: Owners may notice a flapping tonneau cover and/or abnormal noise.
Q3: What is Toyota going to do?
A3: Any Authorized Toyota dealer based on an inspection, will repair or replace the tonneau cover FREE OF CHARGE.
Q3a: How can I tell if I have a Toyota genuine tonneau cover?
A3a: Using the images below, you can inspect your vehicle to see if it is equipped with a tonneau cover and if it is the Toyota genuine tonneau cover involved in this campaign.
Affected Tonneau Covers
Affected Tonneau Cover for 2022-2023 Tundra and Tundra HV
•The affected tonneau cover has a Toyota decal on the top of panel closest to the tailgate.
OR
•The affected tonneau cover has a decal underneath showing part number PT954-34220-02 or PT954-34221-02.
OR
•The affected tonneau cover has a decal on either tonneau cover rail showing part number PT954-34220-02 orPT954-34221-02.
FAQ Page 2 of 2
© 2023 Toyota Motor Sales, USA
Q4: Which and how many vehicles are covered by this Safety Recall?
A4: There are approximately 15,000 Tonneau covers involved in this Safety Recall. Approximately 131,000 vehicles are included in this Recall to locate and remedy the involved tonneau covers.
Model Name
Model Year
Production Period
Tundra HV
2022 – 2023
Mid-March 2022 – Late February 2023
Tundra
2022 – 2023
Early November 2021 – Late February 2023
Q4a: Are other tonneau covers affected by this recall?
A4a: No, this recall is specific to the Toyota genuine tonneau cover sold by Toyota Motor North America applicable to the 2022-2023 Tundra and Tundra HV.
Q5: How does Toyota obtain my mailing information?
A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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© 2023 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: March 3, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 23TA03 (Interim Notice 23TB03)
Certain 2022-2023 Tundra HV
Certain 2022-2023 Tundra
Tonneau Cover May Come Off While Driving
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2022-2023 Model Year Tundra HV
Mid March 2022 –
Late February 2023
108,500
3,200
2022-2023 Model Year Tundra
Early November 2021 –
Late February 2023
21,800
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.
On March 3, 2023, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2022-2023 Model Year Tundra HV and 2022-2023 Model Year Tundra.
Condition
Some of the subject vehicles may be equipped with an optional Toyota genuine truck bed accessory tonneau cover that can detach from the vehicle while driving. A tonneau cover that detaches from a vehicle could increase the risk of a crash or injury.
Remedy
Toyota is currently preparing the remedy for this issue. When the remedy is available, any authorized Toyota dealer will perform the remedy FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in a few months, but this timing is subject to change.
In the meantime, Toyota is requesting that all vehicle owners temporarily remove the Toyota genuine tonneau cover from their vehicle, if equipped, until the remedy can be performed.
Covered Vehicles
There are approximately 15,000 Tonneau covers involved in this Safety Recall. Approximately 131,000 vehicles are included in this Recall to locate and remedy the involved tonneau covers. There are approximately 1400 vehicles in Puerto Rico that are involved.
Owner Letter Mailing Date
Toyota will notify owners in Late March 2023.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
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© 2023 Toyota Motor Sales, USA
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 3,200 vehicles in new dealer inventory as of March 2, 2023.
For new vehicle inventory, Toyota requests dealers to complete the following steps before delivering a new vehicle that is equipped with a Toyota genuine tonneau cover:
1. Remove the tonneau cover, including the side rails, render the tonneau cover unusable and discard the complete tonneau cover assembly and side rails. Remove the Accessory Weight Rating (AWR) Label and install a revised AWR Label with weight of the tonneau cover removed. Refer to the Technical Instructions for more details.
2. Toyota will repurchase and then reinvoice the dealer for the vehicle with the cost of the tonneau cover removed (PPO Accessory Install Only). Replace the Monroney Label with a new label which will be provided by your regional representative.
3. File a warranty claim as instructed in the Warranty Reimbursement Procedure section below to close the safety recall.
For new vehicles that are NOT equipped with a Toyota genuine tonneau cover, please follow the instructions in the Warranty Reimbursement Procedures section below to file a claim for inspection only, which will complete the Safety Recall.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
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© 2023 Toyota Motor Sales, USA
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, please temporarily remove the Toyota genuine tonneau cover, if equipped, until remedy parts are available. Delivery of a pre-owned vehicle is acceptable if the Toyota genuine tonneau cover is removed and your dealership discloses to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 23TB03” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
If a TCUV vehicle IS equipped with a Toyota genuine tonneau cover, you may choose to remove the accessory. If you choose to do so, please follow the Technical Instructions to remove the tonneau cover (step 9 is not necessary for TCUV vehicles), and file a warranty claim according to the instructions in the Warranty Reimbursement Procedures section below. This will complete the Safety Recall and you may recertify the vehicle.
If a TCUV vehicle IS NOT equipped with a Toyota genuine tonneau cover, please follow the instructions in the Warranty Reimbursement Procedures section below to file a claim for inspection only, which will complete the Safety Recall.
Rent-A-Toyota (RT) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied or the cover is removed according to the above procedure.
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Part Number
Description
Quantity
00411-140003
Inspection Mirror Hang Tag
25 Per Pack
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© 2023 Toyota Motor Sales, USA
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
• TIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Interim Remedy Procedures
Refer to TIS for Technical Instructions.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
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© 2023 Toyota Motor Sales, USA
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Op Code
Description
Flat Rate Hours
23TB03D1
Remove Tonneau Cover Assembly from In-Stock Vehicle Inventory
1.0
23TBINR1
(File Claim under 23TBIN)
Inspect In-Stock Vehicle Inventory, vehicle not equipped with Toyota Genuine Tonneau Cover
0.2
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
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Campaign Designation / Phase Decoder
1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched23TB03TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 2
© 2023 Toyota Motor Sales, USA
SAFETY RECALL 23TA03 (Interim Notice 23TB03)
Certain 2022-2023 Model Year Tundra HV Vehicles
Certain 2022-2023 Model Year Tundra Vehicles
Tonneau Cover May Come Off While Driving
Frequently Asked Questions
Original Publication Date: March 3, 2023
Q1: What is the condition?
A1: Some of the subject vehicles may be equipped with an optional Toyota genuine truck bed accessory tonneau cover that can detach from the vehicle while driving. A tonneau cover that detaches from a vehicle could increase the risk of a crash or injury.
Q2: Are there any warnings that this condition exists?
A2: Owners may notice a flapping tonneau cover and/or abnormal noise.
Q3: What is Toyota going to do?
A3: Toyota will send an owner notification by first class mail in late March, 2023, advising owners to check their vehicle to confirm if it is equipped with the optional Toyota genuine tonneau cover. If equipped, owners will be asked to temporarily remove the tonneau cover top and store it in a safe location until the remedy is available.
Q3a: How can I tell if I have a Toyota genuine tonneau cover?
A3a: Using the images below, you can inspect your vehicle to see if it is equipped with a tonneau cover and if it is the Toyota genuine tonneau cover involved in this campaign.
Affected Tonneau Covers
Affected Tonneau Cover for 2022-2023 Tundra and Tundra HV
• The affected tonneau cover has a Toyota decal on the top of panel closest to the tailgate.
OR
• The affected tonneau cover has a decal underneath showing part number PT954-34220-02 or PT954-34221-02.
OR
FAQ Page 2 of 2
© 2023 Toyota Motor Sales, USA
• The affected tonneau cover has a decal on either tonneau cover rail showing part number PT954-34220-02 or PT954-34221-02.
Q3b: What if I am unable to remove the involved tonneau cover top from my vehicle?
A3b: If you need assistance to remove the cover, any authorized Toyota dealer can assist in removing the tonneau cover top from your vehicle.
Q4: When will the remedy become available?
A4: Toyota is currently preparing the remedy. At this time, Toyota estimates the remedy can be available in a few months, but this timing is subject to change.
Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 15,000 Tonneau covers involved in this Safety Recall. Approximately 131,000 vehicles are included in this Recall to locate and remedy the involved tonneau covers.
Model Name
Model Year
Production Period
Tundra HV
2022 – 2023
Mid-March 2022 – Late February 2023
Tundra
2022 – 2023
Early November 2021 – Late February 2023
Q5b: Are other tonneau covers affected by this recall?
A5b: No, this recall is specific to the Toyota genuine tonneau cover sold by Toyota Motor North America applicable to the 2022-2023 Tundra and Tundra HV.
Q6: How does Toyota obtain my mailing information?
A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2023 Toyota Motor Sales, USA
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and TCUV units.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN
Campaign Code

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-142
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Toyota Motor Engineering & Manufacturing MAR 03, 2023 NHTSA Recall No. : 23V-142 Manufacturer Recall No. : 23TB03 / 23TA03
Manufacturer Information :
Manufacturer Name : Toyota Motor Engineering &
Manufacturing
Address : 6565 Headquarters Drive Plano TX 75024
Company phone : 1-800-331-4331
Population :
Number of potentially involved : 130,266 Estimated percentage with defect : 13 %
Vehicle Information :
Vehicle 1 : 2022-2023 Toyota Tundra Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) TMNA only sold the specific tonneau cover from a specific supplier described in this report for MY 2022-2023 Tundra.
Other Toyota or Lexus vehicles sold in the U.S. were not equipped with this specific tonneau cover by TMNA. Approximately 13% of the total vehicles potentially involved are equipped with the tonneau cover option described in this report. 16,408 tonneau covers were installed on vehicles by Toyota or Toyota dealers and can be associated with a specific Vehicle Identification Number. 567 tonneau covers were sold over-the-counter and may be installed on one of the other 113,858 vehicles in the total population. Production Dates : NOV 02, 2021 – FEB 21, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-142 Page 2 Vehicle 2 : 2022-2023 Toyota Tundra Hybrid Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) TMNA only sold the specific tonneau cover from a specific supplier described in this report for MY 2022-2023 Tundra.
Other Toyota or Lexus vehicles sold in the U.S. were not equipped with this specific tonneau cover by TMNA. Approximately 13% of the total vehicles potentially involved are equipped with the tonneau cover option described in this report. 16,408 tonneau covers were installed on vehicles by Toyota or Toyota dealers and can be associated with a specific Vehicle Identification Number. 567 tonneau covers were sold over-the-counter and may be installed on one of the other 113,858 vehicles in the total population. Production Dates : MAR 15, 2022 – FEB 21, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles may be equipped with tonneau covers attached to the front-most part of the vehicle bed and held in place by rail brackets, elevator bolts, lock washers and knobs with nuts (the “joint”). This is a Toyota genuine accessory option installed at vehicle processing facilities or by dealers prior to retail sale or purchased over-the-counter by owners. Due to the design of the joint, there is a possibility that the axial force at the joint could become insufficient to retain the cover. In this condition, the tonneau cover may detach from the vehicle bed while driving, which could become a road hazard, increasing the risk of a crash or injury for other road users.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Due to the design of the joint, there is a possibility that the axial force at the joint could become insufficient to retain the cover. In this condition, the tonneau cover may detach from the vehicle bed while driving, which could become a road hazard, increasing the risk of a crash or injury for other road users.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-142 Page 3 Component Name 1 : Tonneau Cover
Component Description : Trifold, Hard Tonneau Cover Component Part Number : PT954-34220 Component Name 2 : Tonneau Cover
Component Description : Trifold, Hard Tonneau Cover Component Part Number : PT954-34221 Supplier Identification : Component Manufacturer
Name : Extang Corporation Address : 5400 S State Rd
Ann Arbor Michigan 48108
Country : United States Chronology :
Please see the attached Part 573 Defect Information Report for the full chronology. Description of Remedy :
Description of Remedy Program : All known owners of the subject vehicles will receive an interim
notification. They will be instructed to remove the tonneau cover if their vehicles are so equipped. Owners will be contacted again when the remedy is available. Toyota will notify the agency when the remedy is available as required by 49 CFR Part 573. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under the warranty. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-142
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The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by May 2, 2023.
A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent by March 3, 2023. Copies of dealer communications will be submitted as they are issued.
Planned Dealer Notification Date : MAR 03, 2023 – MAR 03, 2023
Planned Owner Notification Date : MAR 31, 2023 – MAY 02, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-142
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Toyota Motor Engineering & Manufacturing JUN 22, 2023 NHTSA Recall No. : 23V-142 Manufacturer Recall No. : 23TB03 / 23TA03
Manufacturer Information :
Manufacturer Name : Toyota Motor Engineering &
Manufacturing
Address : 6565 Headquarters Drive Plano TX 75024
Company phone : 1-800-331-4331
Population :
Number of potentially involved : 130,266 Estimated percentage with defect : 13 %
Vehicle Information :
Vehicle 1 : 2022-2023 Toyota Tundra Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) TMNA only sold the specific tonneau cover from a specific supplier described in this report for MY 2022-2023 Tundra.
Other Toyota or Lexus vehicles sold in the U.S. were not equipped with this specific tonneau cover by TMNA. Approximately 13% of the total vehicles potentially involved are equipped with the tonneau cover option described in this report. 16,408 tonneau covers were installed on vehicles by Toyota or Toyota dealers and can be associated with a specific Vehicle Identification Number. 567 tonneau covers were sold over-the-counter and may be installed on one of the other 113,858 vehicles in the total population. Production Dates : NOV 02, 2021 – FEB 21, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-142 Page 2 Vehicle 2 : 2022-2023 Toyota Tundra Hybrid Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) TMNA only sold the specific tonneau cover from a specific supplier described in this report for MY 2022-2023 Tundra.
Other Toyota or Lexus vehicles sold in the U.S. were not equipped with this specific tonneau cover by TMNA. Approximately 13% of the total vehicles potentially involved are equipped with the tonneau cover option described in this report. 16,408 tonneau covers were installed on vehicles by Toyota or Toyota dealers and can be associated with a specific Vehicle Identification Number. 567 tonneau covers were sold over-the-counter and may be installed on one of the other 113,858 vehicles in the total population. Production Dates : MAR 15, 2022 – FEB 21, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles may be equipped with tonneau covers attached to the front-most part of the vehicle bed and held in place by rail brackets, elevator bolts, lock washers and knobs with nuts (the “joint”). This is a Toyota genuine accessory option installed at vehicle processing facilities or by dealers prior to retail sale or purchased over-the-counter by owners. Due to the design of the joint, there is a possibility that the axial force at the joint could become insufficient to retain the cover. In this condition, the tonneau cover may detach from the vehicle bed while driving, which could become a road hazard, increasing the risk of a crash or injury for other road users.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Due to the design of the joint, there is a possibility that the axial force at the joint could become insufficient to retain the cover. In this condition, the tonneau cover may detach from the vehicle bed while driving, which could become a road hazard, increasing the risk of a crash or injury for other road users.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-142 Page 3 Component Name 1 : Tonneau Cover
Component Description : Trifold, Hard Tonneau Cover Component Part Number : PT954-34220 Component Name 2 : Tonneau Cover
Component Description : Trifold, Hard Tonneau Cover Component Part Number : PT954-34221 Supplier Identification : Component Manufacturer
Name : Extang Corporation Address : 5400 S State Rd
Ann Arbor Michigan 48108
Country : United States Chronology :
Please see the attached Part 573 Defect Information Report for the full chronology. Description of Remedy :
Description of Remedy Program : All known owners of the subject vehicles will be notified by first class mail
to return their vehicles to a Toyota dealer. The dealer will install new hardware (bolts, spacers, washers, nuts, rubber washers and cotter pins) to the existing bracket and tonneau cover. If the tonneau cover has tears or splits at the mounting holes to the extent that new hardware cannot be installed, it will be replaced with a new tonneau cover and hardware. The remedy will be provided at no cost to the owners. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under the warranty. How Remedy Component Differs NR from Recalled Component : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-142
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by May 2, 2023.
A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent by March 3, 2023. Copies of dealer communications will be submitted as they are issued.
Planned Dealer Notification Date : MAR 03, 2023 – MAR 03, 2023
Planned Owner Notification Date : MAR 31, 2023 – MAY 02, 2023
* NR – Not Reported

SEOCONTENT-END