23LA02 – Driver Airbag May Not Deploy – 2023-2024 Lexus NX 250, NX 350, NX 350H & 2023 RX 350, RX 350H, RX 500H

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July 12, 2023 NHTSA CAMPAIGN NUMBER: 23V480000

Driver’s Air Bag May Not Deploy/FMVSS 208

A deactivated driver’s air bag that does not deploy as intended increases the risk of injury during a crash.

 

NHTSA Campaign Number: 23V480000

Manufacturer ToyotaeBay Motor Engineering & Manufacturing

Components STEERING

Potential Number of Units Affected 110,047

 

Summary

ToyotaeBay Motor Engineering & Manufacturing (ToyotaeBay) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column’s spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver’s air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters are expected to be mailed August 27, 2023. Owners may contact ToyotaeBay’s customer service at 1-800-331-4331. ToyotaeBay’s number for this recall is 23TA08. Lexus’ number for this recall is 23LA02.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


SAFETY (NONCOMPLIANCE) RECALL 23LA02 (Interim Notice 23LB02)

Certain 2023-2024 NX and 2023 RX Models Driver Airbag May Not Deploy

 

Model / YearsProduction PeriodApproximate Total VehiclesApproximate Stop Sale Dealer Inventory
2023-2024 NX 250, NX 350, NX 350HLate February 2023 – Late May 20233,15060
2023 RX 350, RX 350H, RX 500HLate February 2023 – Early June 20231,20020

 

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

 

On July 12, 2023, Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on 2023-2024 NX and 2023 RX vehicles.

 

Condition

In the affected vehicles, the spiral cable assembly in the steering column may lose its electrical connection on the circuit controlling the driver’s airbag. If this occurs, the airbag warning light will illuminate, and the driver’s airbag may not deploy in a crash. As a result, the vehicle will not comply with certain federal motor vehicle safety requirements and may increase the risk of injury to the driver in the event of a crash.

 

Remedy

Lexus is currently preparing the remedy for this issue.  When the remedy is available, Lexus dealers will inspect the serial number of the spiral cable and, if necessary, replace it with a new cable FREE OF CHARGE. At this time, Lexus estimates the remedy can be made available in the next few months. However, this is subject to change.

 

Covered Vehicles

There are approximately 4,350 vehicles covered by this Safety (Noncompliance) Recall. Approximately 5 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Lexus will notify guests by early September 2023.

Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory

There are approximately 80 vehicles in new dealer inventory as of July 10, 2023.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

 

Pre-Owned Vehicles in Dealer Inventory

Lexus typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the guest that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Lexus.

Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the guest when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyotaeBay.com. In the subject line of the email, state “Disclosure Form 23LA02/23LB02” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily https://dealerdaily.lexus.com/. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

L/Certified Vehicles

L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

LCCS Service Loaners

Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Guest Contacts

Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center at 1-888-255-3987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Head Unit Notifications

Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Guests who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.

When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a guest chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the guest chooses ‘View’. If a guest views and then closes the message, the message will be available in the Notification App if the guest chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the guest to have this Safety (Noncompliance) Recall completed.

The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by ToyotaeBay. Then the message will be cleared at the next clearing cycle, which currently happens daily.

Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the ToyotaeBay Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to ToyotaeBay Warranty Policy 4.17, “What Is Not Covered by The ToyotaeBay New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Joshua Burns (469) 292-6449 in ToyotaeBay Corporate Communications. Please do not provide this number to guests. Please provide this contact only to media.

 

Loaner Vehicle or Alternative Transportation Reimbursement Procedure

If a guest is uncomfortable driving their vehicle while the remedy is prepared, a loaner vehicle or alternative transportation through LCCS can be claimed for $55 per day.

 

Guest Reimbursement

Reimbursement consideration instructions will be included in the owner letter.

 


Frequently Asked Questions
Original Publication Date: July 12, 2023

 

Q1: What is the condition?

A1: In the affected vehicles, the spiral cable assembly in the steering column may lose its electrical connection on the circuit controlling the driver’s airbag. If this occurs, the airbag warning light will illuminate, and the driver’s airbag may not deploy in a crash. As a result, the vehicle will not comply with certain federal motor vehicle safety requirements and may increase the risk of injury to the driver in the event of a crash.

 

Q2: Are there any symptoms/warnings if the condition occurs?

A2: If the condition is present, the airbag warning light will illuminate and electrical controls on the steering wheel may not operate. An example of the airbag warning light is shown below.

Note: The airbag warning light may vary from the image above; refer to the owner’s manual to confirm the applicable airbag warning light image.  The airbag warning light may illuminate for other reasons than the condition described above.

 

Q3: What is Lexus going to do?

A3: Lexus is currently preparing the remedy for this issue.  When the remedy is available, Lexus dealers will inspect the serial number of the spiral cable and, if necessary, replace it with a new cable FREE OF CHARGE.

 

Q4: When will the remedy become available?

A4: At this time, Lexus estimates that the remedy can be made available in the next few months. However, this is subject to change.

 

Q5: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?A5:

There are approximately 4,350 vehicles covered by this Safety (Noncompliance) Recall.

Model / YearsProduction PeriodApproximate Total Vehicles
2023-2024 NX  250, NX 350, NX 350HLate February 2023 – Late May 20233,150
2023 RX 350, RX 350H, RX 500HLate February 2023 – Early June 20231,200

 

Q5a: Are there any other Lexus/ToyotaeBay/ScioneBay vehicles covered by this Safety (Noncompliance) Recall in the U.S.?

A5a: Yes, there are certain 2023 Corolla, Corolla Cross, Corolla Cross HV, Highlander, Highlander HV and Tacoma vehicles covered by this Safety (Noncompliance) Recall.

 

Q6: What if I previously paid for repairs related to this Safety (Noncompliance) Recall?

A6: Reimbursement consideration instructions will be provided in the owner letter.

 

Q7: How does Lexus obtain my mailing information?

A7: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q8: What if I have additional questions or concerns?

A8: If a guest has additional questions or concerns, please have them contact the Lexus Brand Engagement Center at 1-888-2553987 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


Description of Noncompliance:

The steering column assembly in the subject vehicles contains electrical connections to the driver’s airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to an insufficient weld condition of the FFC to the spiral cable’s bus bar, there is a possibility that the FFC can separate, resulting in one or more open circuits connected through the FFC. This separation could occur on the circuit that provides connectivity to the driver’s airbag module. If connectivity is lost, the SRS warning light will illuminate and the driver’s airbag could become deactivated, causing it to not deploy in the event of a crash of the type that would cause deployment. As a result, the vehicles may not comply with some requirements of FMVSS No. 208 where driver’s airbag deployment is needed. This could result in an increased risk of injury to the driver in a crash.

 

Test Results and Other Information:

In Mid-May, 2023, the spiral cable assembly supplier notified ToyotaeBay of a manufacturing process investigation which found contamination in a washing station for certain spiral cable components that caused a poor welding condition between the FFC and the bus bar. The FFC provides connectivity to various controls on the steering wheel. From late-May to late-June, the supplier conducted testing to determine the effects of contamination, which indicated that the FFC could separate from the bus bar at the poor weld connection area.

As a result of the investigation, ToyotaeBay determined on July 6, 2023, that the involved vehicles may have a condition present at the time of manufacturing and point of first sale in which the FFC weld separation can deactivate the driver’s airbag, which would cause the vehicle not to meet certain requirements of FMVSS No. 208 where driver’s airbag deployment is needed.

 

Description of Corrective Repair Action:

All known owners of the involved vehicles will be notified to return their vehicles to a ToyotaeBay or Lexus dealer. For all involved vehicles, dealers will inspect the Spiral Cable Assembly production date and replace the Spiral Cable Assembly, if necessary, at no cost to owners.

 


15 Affected Products

Vehicles

MAKEMODELYEAR
LEXUSNX HYBRID2023-2024
LEXUSNX2502023-2024
LEXUSNX3502023-2024
LEXUSRX HYBRID2023
LEXUSRX3502023
LEXUSRX500H2023
TOYOTAeBayCOROLLA2023
TOYOTAeBayCOROLLA CROSS2023
TOYOTAeBayCOROLLA CROSS HYBRID2023
TOYOTAeBayHIGHLANDER2023
TOYOTAeBayHIGHLANDER HYBRID2023
TOYOTAeBayTACOMA2023

 


7 Associated Documents

ToyotaeBay – 23LB02 Safety Recall Memo – July 2023

RMISC-23V480-2125.pdf 94.45KB

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ToyotaeBay – 23TB08 Safety Recall Memo – July 2023

RMISC-23V480-3012.pdf 159.354KB

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ToyotaeBay – 23LB02 Dealer Packet – July 2023

RCMN-23V480-9606.pdf 387.722KB

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Recall Acknowledgement

RCAK-23V480-1059.pdf 646.093KB

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ToyotaeBay – 23TB08 Dealer Packet – July 2023

RCMN-23V480-2200.pdf 619.672KB

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Noncompliance Notice 573 Report

RCLRPT-23V480-4609.PDF 225.139KB

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ToyotaeBay – Noncompliance Information Report – July 2023

RMISC-23V480-6005.pdf 33.693KB

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  • All New AD610 Pro - This remarkable tool has entirely new technology. Unlike other OBD2 scanners that merely support USB upgrades on PC and demand registration, ours offers WiFi updates without any registration requirements, thus saving 90% of the time it takes. Additionally, the operating speed of our new software has increased by 30% and the vehicles' compatibility has risen by 20%. The compatibility depends year and model, please inform VIN for compatible check.
  • ABS Diagnosis & Reset - Effectively read and clear ABS error codes or reset ABS-related sensors after repairs. Addresses issues such as front or rear wheel speed sensor failure, sensor voltage irregularities, steering angle sensor faults, yaw rate, or G sensor malfunctions. Ensure safe driving with reliable system performance.
  • SRS Diagnosis & Reset - Read and clear SRS error codes or reset SRS-related sensors after repairs. Resolves issues like crash data recorded on the driver side (airbag replacement required), occupant classification system defects, or seat track position sensor malfunctions. Helps avoid airbag failure in an accident.
  • Optimal ABS Bleed, Smooth Braking - When there's air in the ABS, it affects braking performance. Our tool helps auto bleed the brake system by purging the air, ensuring no air bubbles in the brake lines, for proper operation and optimal performance. This maintenance task is typically done when replacing brake fluid or servicing brake components, to ensure braking system stability and reliability. Note: this feature is not compatible with vehicles that only support manual bleeding.
  • SAS Calibration Essential - Enjoy precision steering and enhanced safety through our SAS calibration feature. By ensuring accurate alignment of your vehicle's steering angle sensor (SAS), SAS calibration delivers precise control, eliminates steering drift, and prevents uneven tire wear. Improve handling and maneuverability on the road, even in challenging conditions, while driving with confidence knowing that your steering system is finely tuned for maximum performance and safety.
Bestseller No. 9
OBD2 Scanner TOPDON AD500, Oil SAS Throttle TPMS BMS EPB Reset, Engine ABS SRS Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update
  • [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
  • [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
  • [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
  • [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
  • [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
Bestseller No. 10
Innova 1000 OBD2 Scanner Bluetooth for iPhone & Android Compatible with America’s Top Car Repair App - No Subscription Fee - OBDII Scan Tool and Code Reader to Diagnose Check Engine, ABS, SRS
  • Bluetooth OBD2 Scanner for Diagnostics – The Innova 1000 connects to compatible devices via Bluetooth, allowing you to view data from engine, ABS, SRS, transmission, and more. For accurate readings and trouble code information, check compatibility with Innova’s Coverage Checker before purchase.
  • Portable and User-Friendly Design – This car scanner is lightweight and easy to use, making it a practical portable scanner for home garages and roadside use. Suitable for both DIYers and professionals, it offers reliable performance for everyday diagnostics.
  • Compatible with Most Vehicles (1996 & Newer) – Supports most cars, trucks, and SUVs from brands like Toyota, Ford, HondaeBay, Chevrolet, Nissan, and more. Compatibility may vary by vehicle. Use Innova’s Coverage Checker to verify before purchase.
  • No Subscriptions or Hidden Fees – Our wireless OBD2 scanner provides access to verified fixes and diagnostic solutions without subscription costs. Use America’s Top Car Repair App, RepairSolutions2, to receive repair guidance, part recommendations, and cost estimates with no additional charges. Join 2.6 million app users.
  • Accurate Code Reading and Real-Time Data – This car diagnostic scanner delivers real-time data, including engine performance, ABS, SRS, and transmission codes. Ideal for checking engine light issues and preparing for emissions tests.

 


Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API


 

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