J0L – Airbag Information Label – 2018 Toyota Prius C

March 15, 2018 NHTSA CAMPAIGN NUMBER: 18V176000

Missing Air Bag Label/FMVSS 208

If the label is missing, occupants may not follow the proper restraint usage guidelines, increasing the risk of injury in the event of a crash.

 

NHTSA Campaign Number: 18V176

Manufacturer Toyota Motor Engineering & Manufacturing

Components EQUIPMENT

Potential Number of Units Affected 19

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Prius C vehicles sold in Puerto Rico. The front passenger air bag and recommended child occupant seating positions label may not have been attached during assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”

 

Remedy

Toyota will notify owners and will mail the removable labels to all known owners of the subject vehicles, free of charge. The recall began on April 11, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is J0L.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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◄ IMPORTANT UPDATE ►

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The attached Dealer Letter has been updated. Refer to the details below.

DATE	TOPIC
4/9/2018	A sample owner letter has been included.

 

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

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Original Publication Date: March 15, 2018

To:	All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:	Safety (Noncompliance) Recall J0L – Remedy Notice Certain 2018 Model Year Prius C – Distributed to Puerto Rico ONLY Airbag Information Label

 

On March 15, 2018, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2018 model year Prius C vehicles.

 

Condition

In the involved vehicles, the removable label related to the front passenger air bag and recommended child occupant seating positions were not attached to the dashboard.  As a result, the involved vehicles do not meet a requirement in the Federal Motor Vehicle Safety Standards (FMVSS).

 

Remedy

Toyota will send an owner notification containing the airbag information label for customers by first class mail starting in mid-April 2018.

NOTE: Except for new vehicles that are in dealer inventory that require a label to be applied to the dashboard before sale, no action is required by dealers on customer-owned vehicle.

 

Covered Vehicles

There are 19 vehicles covered by this Safety (Noncompliance) Recall. All 19 vehicles were distributed to Puerto Rico.

 

Model Name	Model Year	Production Period
Prius C	2018	Late July 2017 – Mid-October 2017

 

Owner Letter Mailing Date

Toyota will begin to notify owners in mid-April 2018. A sample of the owner notification letter has been included for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

 

Please note that only owners of the covered vehicles will be notified.

 

New Vehicles in Dealership Inventory

There are approximately 2 vehicles in new dealer inventory as of March 13, 2018.

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.  Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  Toyota provides these flooring reimbursements at 60 day intervals.  Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety (noncompliance) recall was sold without first being remedied. Vehicle Safety (Noncompliance) Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 24 hours to populate information for newly launched campaigns.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Campaign Designation Decoder

Examples: C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014 J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety (Noncompliance) Recall. 

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

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Safety (Noncompliance) Recall J0L – Remedy Notice
Certain 2018 Model Year Prius C – Distributed to Puerto Rico ONLY
Airbag Information Label

 

Q1:	What is the condition?
A1:	In the involved vehicles, the removable label related to the front passenger air bag and recommended child occupant seating positions were not attached to the dashboard.  As a result, the involved vehicles do not meet a requirement in the Federal Motor Vehicle Safety Standards (FMVSS).
Q2:	What is Toyota going to do?
A2:	Toyota will send an owner notification containing the airbag information label for customers by first class mail starting in Mid-April 2018. NOTE: There is no need for you to take your vehicle to a dealer.
Q3:	Do I need to install the label?
A3:	As the label is intended to be removable, it is not necessary to install it on the dashboard.  Toyota recommends that you review the important information on the label thoroughly, and, in addition, always follow the more detailed instructions in the Owner’s Manual about proper restraint of occupants in the front passenger seat.
Q4:	Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A4:	There are 19 vehicles covered by this Safety (Noncompliance) Recall. All 19 vehicles were distributed to Puerto Rico. Model Name Model Year Production Period Prius C 2018 Late July 2017 – Mid-October 2017   Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q5:	How does Toyota obtain my mailing information?
A5:	Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6:	What if I have additional questions or concerns?
A6:	If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
TOYOTA	PRIUS C	2018

 

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10 Associated Documents

Manufacturer Notices(to Dealers,etc)- 4/9/2018 – Updated Dealer Letter

RCMN-18V176-1869.pdf 1218.162KB

 

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Non-Compliance Notice 573 Report/FMVSS 208

RCLRPT-18V176-1023.PDF 215.746KB

 

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Miscellaneous Document – March 15, 2018 – NONCOMPLIANCE INFORMATION REPORT

RMISC-18V176-0684.pdf 23.41KB

 

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Recall Acknowledgement

RCAK-18V176-5855.pdf 245.774KB

 

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Manufacturer Notices(to Dealers,etc)- March 15, 2018 – Subject: Safety (Noncompliance) Recall J0L – Remedy Notice – Certain 2018 Model Year Prius C – Distributed to Puerto Rico ONLY – Airbag Information Label

RCMN-18V176-8292.pdf 603.957KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V176-1420.pdf 47.584KB

 

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Recall Quarterly Report – Report #1, 2018-2

RCLQRT-18V176-6379.PDF 214.517KB

 

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Recall Quarterly Report #2, 2018-3

RCLQRT-18V176-0136.PDF 211.233KB

 

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Recall Quarterly Report #3, 2018-4

RCLQRT-18V176-5316.PDF 211.323KB

 

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Recall Quarterly Report #4, 2019-1

RCLQRT-18V176-5677.PDF 211.43KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V176&docType=RCL

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