SAFETY RECALL J02 – Engine Valve Spring Replacement – 2013 Scion FR-S

November 1, 2018 NHTSA CAMPAIGN NUMBER: 18V772000

Engine Valve Spring Failure may cause Engine Stall

An engine stall can increase the risk of a crash.

NHTSA Campaign Number: 18V772

Manufacturer Subaru of America, Inc.

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 165,534

 

Summary

Subaru of America, Inc. (Subaru) is recalling certain 2012-2014 Subaru Impreza, 2012-2013 Impreza Stationwagon, 2013 Subaru BRZ, XV Crosstrek and Toyota Scion FR-S vehicles. The engine valve springs in these vehicles may fracture causing an engine malfunction or a possible engine stall.

 

Remedy

Subaru will notify their owners. Toyota will notify the FR-S owners. Dealers will replace the valve springs, free of charge. The recall began December 26, 2018. Subaru owners may contact Subaru customer service at 1-844-373-6614, Toyota owners may contact the Toyota Customer Experience Center at 1-888-270-9371. Subaru’s number for this recall is WTY-84.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Original Publication Date: November 1, 2018

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL J02 (Interim Notice J12)

Certain 2013 Model Year Scion FR-S
Engine Valve Spring Replacement

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2013 Scion FR-S Late March 2012 – Early July 2013 25,300 0

 

On November 1, 2018, Subaru filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of their intent to conduct a voluntary Safety Recall on 2013 model year Scion FR-S vehicles.

 

Condition

The valve springs located inside the engine of the affected vehicles may fracture, which may cause an abnormal noise or engine malfunction. In the worst case, this may result in the engine stalling during driving and the inability to restart the vehicle. An engine stall during driving could increase the risk of a crash.

 

Remedy

Toyota is currently preparing the remedy for this condition. When the remedy becomes available, Toyota dealers will replace the engine valve springs with new ones of an improved design FREE OF CHARGE.

 

Covered Vehicles

There are approximately 25,300 vehicles covered by this Safety Recall. There were approximately 440 vehicles distributed to Puerto Rico covered by this Safety Recall.

 

Owner Letter Mailing Date

Toyota expects to begin notifying owners by late December 2018.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory – Reminder  

Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:

Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory

Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Pre-Owned Vehicles in Dealer Inventory

Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a preowned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form J02/J12” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory

Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Loaner Vehicle Reimbursement Procedure

For customers who have experienced the condition or are uncomfortable driving their vehicle while Toyota prepares the remedy, a loaner vehicle or alternative transportation through Toyota Rent-A-Car can be claimed for $35 per day. Toyota is currently preparing the rental vehicle op codes. The Dealer Letter will be updated when these op codes are available, please hold claim filing until that time.

NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

 

Customer Reimbursement 

Reimbursement consideration instructions will be included in the owner letter.

 

Campaign Designation /Phase Decoder

Campaign Designation Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.


SAFETY RECALL J02 (Interim Notice J12)

Certain 2013 Model Year Scion FR-S
Engine Valve Spring Replacement

 

Frequently Asked Questions
Original Publication Date: November 1, 2018

Q1: What is the condition?
A1: The valve springs located inside the engine of the affected vehicles may fracture, which may cause an abnormal noise or engine malfunction. In the worst case, this may result in the engine stalling during driving and the inability to restart the vehicle. An engine stall while driving at higher speeds could increase the risk of a crash.

Q1a: What is a valve spring?

A1a: The valve spring is an engine component that functions to close the exhaust and intake valves during the combustion cycle.

 

Q2: Are there any warnings that this condition exists?
A2: No. However, if the valve spring fractures, abnormal noise or vibration may occur prior to a potential engine stall.

 

Q3: What is Toyota going to do?
A3: Toyota is currently preparing the remedy. When the remedy becomes available, Toyota will send an owner notification by first class mail by late December 2018, advising owners to make an appointment with their authorized Toyota dealer to have the engine valve springs replaced with new ones of an improved design FREE OF CHARGE.

 

Q4: Which and how many vehicles are covered by this Safety Recall?
A4: There are approximately 25,300 Scion vehicles covered by this Safety Recall.

Model Name Model Year Production Period
Scion FR-S 2013 Late March 2012 – Early July 2013

 

Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?

A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

 

Q5: What if I previously paid for repairs related to this Safety Recall?
A5: Reimbursement consideration instructions will be provided in the owner letter.

 

Q6: How does Toyota obtain my mailing information?
A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
SCION FR-S 2013
SUBARU BRZ 2013
SUBARU IMPREZA 2012-2014
SUBARU XV CROSSTREK 2013

 


65 Associated Documents

Manufacturer Notices(to Dealers,etc) – SAFETY RECALL J02 (Interim Notice J12) Certain 2013 Model Year Scion FR-SEngine Valve Spring Replacement

RCMN-18V772-4250.pdf 204.375KB

RCMN-18V772-4250

 


Chronology

RMISC-18V772-0340.pdf 86.809KB

RMISC-18V772-0340

 


Defect Notice 573 Report

RCLRPT-18V772-5413.pdf 217.521KB

RCLRPT-18V772-5413

 


Recall Acknowledgement

RCAK-18V772-9160.pdf 279.875KB

RCAK-18V772-9160

 


Manufacturer Notices(to Dealers,etc) – New Subaru Safety Recall: WTY-84 Valve Spring Fracturing

RCMN-18V772-3242.pdf 505.656KB

RCMN-18V772-3242

 


Recall 573 Report – AMENDMENT 1

RCLRPT-18V772-1129.PDF 217.445KB

RCLRPT-18V772-1129

 


Manufacturer Notices(to Dealers,etc)- To: Subaru Retailers Subject: GTP Values Extended for WTY-84 recall units Date: December 1, 2018

RCMN-18V772-4479.pdf 29.345KB

RCMN-18V772-4479

 


Remedy Instructions and TSB

RCRIT-18V772-9097.pdf 4639.489KB

RCRIT-18V772-9097

 


Recall Quarterly Report #1, 2018-4

RCLQRT-18V772-3142.PDF 211.148KB

RCLQRT-18V772-3142

 


Manufacturer Notices(to Dealers,etc)- Re: Damaged WTY-84 Valve Spring tools

RCMN-18V772-3332.pdf 146.489KB

RCMN-18V772-3332

 


Remedy Instructions and TSB

RCRIT-18V772-5439.pdf 5088.731KB

RCRIT-18V772-5439

 


Manufacturer Notices(to Dealers,etc)- Date: January 15th, 2019 Re: Additional Information regarding WTY-84

RCMN-18V772-5912.pdf 322.111KB

RCMN-18V772-5912

 


Remedy Instructions and TSB

RCRIT-18V772-0400.pdf 6181.185KB

RCRIT-18V772-0400

 


Manufacturer Notices(to Dealers,etc)- GTP Subaru Retailer Valve Spring Support Program

RCMN-18V772-3049.pdf 139.298KB

RCMN-18V772-3049

 


Manufacturer Notices(to Dealers,etc)- Guaranteed Trade-in Program Update related to the Valve Spring Recall (WTY-84)

RCMN-18V772-1806.pdf 142.565KB

RCMN-18V772-1806

 


Remedy Instructions and TSB

RCRIT-18V772-1442.pdf 4256.172KB

RCRIT-18V772-1442

 


Remedy Instructions and TSB

RCRIT-18V772-7866.pdf 4836.496KB

RCRIT-18V772-7866

 


Remedy Instructions and TSB

RCRIT-18V772-2782.pdf 5104.645KB

RCRIT-18V772-2782

 


Remedy Instructions and TSB

RCRIT-18V772-6522.pdf 5638.907KB

RCRIT-18V772-6522

 


Remedy Instructions and TSB

RCRIT-18V772-5230.pdf 6340.869KB

RCRIT-18V772-5230

 


Remedy Instructions and TSB

RCRIT-18V772-2437.pdf 4986.165KB

RCRIT-18V772-2437

 


Remedy Instructions and TSB

RCRIT-18V772-5835.pdf 4343.799KB

RCRIT-18V772-5835

 


Remedy Instructions and TSB

RCRIT-18V772-0191.pdf 1483.825KB

RCRIT-18V772-0191

 


Remedy Instructions and TSB

RCRIT-18V772-5212.pdf 5198.765KB

RCRIT-18V772-5212

 


Remedy Instructions and TSB

RCRIT-18V772-6347.pdf 4185.636KB

RCRIT-18V772-6347

 


Remedy Instructions and TSB

RCRIT-18V772-1294.pdf 6357.698KB

RCRIT-18V772-1294

 


Remedy Instructions and TSB

RCRIT-18V772-7070.pdf 4640.733KB

RCRIT-18V772-7070

 


Manufacturer Notices(to Dealers,etc)- Toyota – Updated Dealer Letter

RCMN-18V772-7136.pdf 2364.73KB

RCMN-18V772-7136

 


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL J02 (Remedy Notice) Certain 2013 Model Year Scion FR-S Engine Valve Spring Replacement NHTSA Recall No. 18V-772

RCMN-18V772-0191.pdf 1908.397KB

RCMN-18V772-0191

 


ISSUED Owner Notification Letter(Part 577)- Toyota Scion FR-S

RCONL-18V772-2682.pdf 95.521KB

RCONL-18V772-2682

 


Manufacturer Notices(to Dealers,etc)- IMPORTANT NOTICE RE VALVE SPRING REPAIR PURCHASE INCENTIVE

RCMN-18V772-6956.pdf 44.172KB

RCMN-18V772-6956

 


ISSUED Owner Notification Letter(Part 577)

RCONL-18V772-9420.pdf 640.493KB

RCONL-18V772-9420

 


Remedy Instructions and TSB

RCRIT-18V772-7336.pdf 5719.977KB

RCRIT-18V772-7336

 


Remedy Instructions and TSB

RCRIT-18V772-3838.pdf 4209.019KB

RCRIT-18V772-3838

 


Remedy Instructions and TSB

RCRIT-18V772-0686.pdf 4610.409KB

RCRIT-18V772-0686

 


Remedy Instructions and TSB

RCRIT-18V772-7203.pdf 4729.34KB

RCRIT-18V772-7203

 


Remedy Instructions and TSB

RCRIT-18V772-3400.pdf 4918.787KB

RCRIT-18V772-3400

 


Manufacturer Notices(to Dealers,etc)- Subaru Retailer Pre-Owned Support Program Valve Spring Recall (WTY-84)

RCMN-18V772-9129.pdf 166.402KB

RCMN-18V772-9129

 


Manufacturer Notices(to Dealers,etc)- Date: April 10, 2019 Re: FA/FB Valve Adjustment Shim KIT – SOA635315

RCMN-18V772-7068.pdf 99.902KB

RCMN-18V772-7068

 


Remedy Instructions and TSB

RCRIT-18V772-9116.pdf 4916.995KB

RCRIT-18V772-9116

 


Remedy Instructions and TSB

RCRIT-18V772-5329.pdf 5102.479KB

RCRIT-18V772-5329

 


Remedy Instructions and TSB

RCRIT-18V772-0518.pdf 4254.968KB

RCRIT-18V772-0518

 


Remedy Instructions and TSB

RCRIT-18V772-5449.pdf 4835.043KB

RCRIT-18V772-5449

 


Remedy Instructions and TSB

RCRIT-18V772-6639.pdf 6180.465KB

RCRIT-18V772-6639

 


Remedy Instructions and TSB

RCRIT-18V772-6333.pdf 5087.47KB

RCRIT-18V772-6333

 


Remedy Instructions and TSB

RCRIT-18V772-9195.pdf 6181.945KB

RCRIT-18V772-9195

 


Remedy Instructions and TSB

RCRIT-18V772-9776.pdf 5475.448KB

RCRIT-18V772-9776

 


Remedy Instructions and TSB

RCRIT-18V772-8905.pdf 4945.595KB

RCRIT-18V772-8905

 


Remedy Instructions and TSB

RCRIT-18V772-8626.pdf 4126.795KB

RCRIT-18V772-8626

 


Remedy Instructions and TSB

RCRIT-18V772-1829.pdf 4701.665KB

RCRIT-18V772-1829

 


Manufacturer Notices(to Dealers,etc)- New J02 Job Aid Notice

RCMN-18V772-8003.pdf 207.355KB

RCMN-18V772-8003

 


Manufacturer Notices(to Dealers,etc)- Updated Dealer Letter

RCMN-18V772-7099.pdf 2249.205KB

RCMN-18V772-7099

 


Manufacturer Notices(to Dealers,etc)- FA/FB Valve Adjustment Shim KIT – SOA635315

RCMN-18V772-5932.pdf 99.902KB

RCMN-18V772-5932

 


Manufacturer Notices(to Dealers,etc)- WTY-84 Valve Spring tool order process changes

RCMN-18V772-4782.pdf 117.745KB

RCMN-18V772-4782

 


Manufacturer Notices(to Dealers,etc)- GTP Subaru Retailer Valve Spring Support Program To: All Subaru Retailers

RCMN-18V772-6375.pdf 254.957KB

RCMN-18V772-6375

 


Manufacturer Notices(to Dealers,etc)- Subaru Safety Recall: WTY-84 Valve Spring Fracturing

RCMN-18V772-3930.pdf 507.598KB

RCMN-18V772-3930

 


Manufacturer Notices(to Dealers,etc)- Special Service Tool Shipment: Subaru Safety Recall: WTY-84 Valve Spring Fracturing

RCMN-18V772-2853.pdf 234.175KB

RCMN-18V772-2853

 


Recall Quarterly Report #2, 2019-1

RCLQRT-18V772-1970.PDF 211.267KB

RCLQRT-18V772-1970

 


Remedy Instructions and TSB

RCRIT-18V772-4843.pdf 6835.903KB

RCRIT-18V772-4843

 


Recall Quarterly Report #3, 2019-2

RCLQRT-18V772-8346.PDF 211.353KB

RCLQRT-18V772-8346

 


Remedy Instructions and TSB

RCRIT-18V772-9079.pdf 6803.285KB

RCRIT-18V772-9079

 


Remedy Instructions and TSB

RCRIT-18V772-0283.pdf 2126.291KB

RCRIT-18V772-0283

 


Recall Quarterly Report #5, 2019-4

RCLQRT-18V772-9836.PDF 211.587KB

RCLQRT-18V772-9836

 


Recall Quarterly Report #6, 2020-1

RCLQRT-18V772-3323.PDF 211.679KB

RCLQRT-18V772-3323

 


Recall Quarterly Report #4, 2019-3

RCLQRT-18V772-8886.PDF 211.464KB

RCLQRT-18V772-8886

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V772&docType=RCL

 


 

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