Safety Recall G0P G0R H0A – Takata Front Passenger Airbag Inflator – 2008-2016 Toyota & Scion

SEOCONTENT-START

© 2018 Toyota Motor North America
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
The most recent updates in the attached Dealer Letter will be highlighted with a red box.
DATE TOPIC
05/09/2019 Loaner Vehicle Reimbursement Procedure has been updated.
1/9/2019
• This Safety Recall has been expanded to include 2014 Sienna, 2014 – 2016 4Runner, and 2014
– 2015 Scion xB vehicles.
• Affected vehicle volume has been updated for 2010 – 2013 4Runner, 2010 – 2013 Scion xB,
2010 – 2013 Matrix, 2010 – 2013 Corolla and 2011 – 2013 Sienna.
11/20/2018 • Additional Information for 4Runner Part Numbers has been added.
09/5/2018 • New part numbers available for the remedy of 4Runner vehicles.
07/17/2018
• Dealer Transportation Section added with new opcode and sublet for Customer Vehicle Pickup
and Delivery.
• A new section titled “Unremedied VINs for Dealers” has been added for SOAR.
• Additional Part Numbers added in the Non-Desiccated Part Recovery section.
• Technician Training Requirements have been updated.
4/18/2018 • A new section titled Non-Desiccated Part Recovery, has been added.
• Warranty Reimbursement Procedure details have been updated.
2/22/2018 • Additional Information for Matrix Part Numbers has been added.
1/9/2018 • This Safety Recall has been expanded to include 2013 Corolla, Matrix, Sienna, 4Runner, and
Scion xB vehicles.
11/2/2017 • Remedy is now available for 2012 Corolla and 4Runner vehicles.
• New part number available for the remedy of Scion xB and 4Runner vehicles.
8/31/2017
• Remedy is now available for 2011 and 2012 Scion xB vehicles.
• Remedy is now available for 2011 and 2012 Matrix vehicles.
• Remedy is now available for 2011 Corolla vehicles.
• Remedy is now available for 2011 4Runner vehicles.
• Remedy is now available for 2012 Sienna vehicles.
• New Part Number available for the remedy of 2009-2012 Matrix vehicles.
• Loaner Vehicle Reimbursement section updated to require invoices.
6/27/2017 • Remedy is now available for 2010 4Runner and Matrix vehicles.
6/15/2017 • Remedy is now available for 2011 Sienna.
6/1/2017 • Remedy is now available for 2010 Corolla and 2010 Scion xB.
4/14/2017 • Loaner Vehicle Reimbursement Procedure has been updated.
3/30/2017
• Remedy is now available for 2009 Corolla, 2009 Matrix, and 2008-2009 Scion xB
• Loaner Vehicle Reimbursement section has been updated.
• Customer Towing sublet added under Warranty Reimbursement Procedure
3/10/2017 • Estimated remedy timing for all vehicles has been added.
1/12/2017 • Additional information for Phase Two launch has been added.
12/13/2016 • Remedy is now available for Yaris Sedan.
• Vehicle UIOs have been updated.
12/1/2016
• Loaner vehicle reimbursement section has been updated to include additional coverage.
• Return shipping information for removed inflators/airbags has been added.
• 2016 model year 4Runner VIN Lookup website for future phase eligibility has been highlighted.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2017 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: October 13, 2016
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject: Safety Recall G0P – Remedy Notice
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator (Zone A)
Background
On May 4, 2016, the National Highway Traffic Safety Administration (NHTSA) announced an expansion of the Takata
Airbag Inflator Recalls. This announcement explained that Takata will, over time, recall additional specific front airbag
inflators manufactured with phase-stabilized ammonium nitrate (PSAN) propellant that does not contain a material
called a “desiccant.” This expansion impacts Toyota and multiple other automotive manufacturers using specific
Takata frontal airbag inflators.
On May 16, 2016, Takata filed the first of multiple Defect Information Reports (DIRs) with NHTSA to address the first
phase of this expansion.
On May 23, 2016, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the first phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on the vehicles described below:
• 2006 – 2011 Yaris Hatchback
• 2007 – 2011 Yaris Sedan
• 2008 – 2011 Scion xB
• 2009 – 2011 Corolla
• 2009 – 2011 Matrix
• 2010 – 2011 4Runner
• 2011 Sienna
On January 9, 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the second phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on the vehicles described below:
• 2012 Yaris Sedan
• 2012 Scion xB
• 2012 Corolla
• 2012 Matrix
• 2012 4Runner
• 2012 Sienna
On January 09, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the third phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
• 2013 Corolla
• 2013 Matrix
• 2013 Sienna
• 2013 4Runner
• 2013 Scion xB
On January 9, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the fourth phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
• 2014 Sienna
• 2014 – 2016 4Runner
• 2014 – 2015 Scion xB
Condition
The subject vehicles are equipped with front passenger airbag inflators produced by Takata. The propellant in these
inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures.
Degraded propellant can cause the inflator to explode during airbag deployment. In the event of an inflator explosion,
metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious
injury or death.
Remedy
The remedy will consist of the replacement of the airbag inflator or the airbag assembly, depending on the vehicle
model. Refer to the table below for remedy launch date.
G0P Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
A
Yaris Hatchback 2006 – 2011 Remedy Available Now
(Launched Mid-October 2016) 95,100
Yaris Sedan
2007 – 2011 Remedy Available Now
(Launched Mid-December 2016) 168,700
2012 Remedy Available Now
(Launched Mid-January 2017) 28,000
Scion xB
2008 – 2009 Remedy Available Now
(Launched Late March 2017) 54,900
2010 Remedy Available Now
(Launched Early June 2017) 12,200
2011 Remedy Available Now
(Launched Late August 2017) 11,900
2012 Remedy Available Now
(Launched Late August 2017) 18,400
2013 Remedy Available Now
(Launched Early January 2018) 10,200
2014-2015 Remedy Available Now
(Launched Early January 2019) 19,100
Matrix
2009 Remedy Available Now
(Launched Late March 2017) 28,500
2010 Remedy Available Now
(Launched Late June 2017) 14,700
2011 Remedy Available Now
(Launched Late August 2017) 3,100
2012 Remedy Available Now
(Launched Late August 2017) 1,400
2013 Remedy Available Now
(Launched Early January 2018) 1,200
Corolla
2009 Remedy Available Now
(Launched Late March 2017) 194,200
2010 Remedy Available Now
(Launched Early June 2017) 271,800
2011 Remedy Available Now
(Launched Late August 2017) 141,200
2012 Remedy Available Now
(Launched Early November 2017) 119,200
2013 Remedy Available Now
(Launched Early January 2018) 186,000
4Runner
2010 Remedy Available Now
(Launched Late June 2017) 21,000
2011 Remedy Available Now
(Launched Late August 2017) 29,000
2012 Remedy Available Now
(Launched Early November 2017) 20,700
2013 Remedy Available Now 27,900
S a f e t y R e c a l l G 0 P ( I n t e r i m G 1 P ) – D – P a g e | 3
© 2018 Toyota Motor North America
(Launched Early January 2018)
2014-2016 Remedy Available Now
(Launched Early January 2019) 146,300
Sienna
2011 Remedy Available Now
(Launched Mid-June 2017) 89,800
2012 Remedy Available Now
(Launched Late August 2017) 54,700
2013 Remedy Available Now
(Launched Early January 2018) 62,100
2014 Remedy Available Now
(Launched Early January 2019) 59,900
Note:
• Vehicles open for the remedy can have the repair performed at any authorized Toyota dealership regardless of
geographical location.
Covered Vehicles
This Safety Recall currently covers the first, second, third and fourth phases of Zone A.
• Phase One includes approximately 1,136,400 Toyota and Scion vehicles in this Safety Recall, including
approximately 94,300 vehicles in Puerto Rico.
• Phase Two includes approximately 242,400 Toyota and Scion vehicles in this Safety Recall, including
approximately 13,300 vehicles in Puerto Rico.
• Phase Three includes approximately 287,400 Toyota and Scion vehicles in this Safety Recall, including
approximately 9,100 vehicles in Puerto Rico.
• Phase Four includes approximately 225,200 Toyota and Scion vehicles in this Safety Recall, including
approximately 2,100 vehicles in Puerto Rico.
Refer to the table in the previous section for additional UIO information.
Zone Descriptions
Time, temperature, and humidity have been found by NHTSA and multiple independent investigations to contribute to
significant propellant degradation that can lead to an unreasonable risk of inflator rupture. Based on this information,
NHTSA has identified the specific states and U.S. territories for each of the three Zones.
ZONE A: G0P (Interim G1P): Zone A vehicles are identified as having been originally sold, currently registered, or
previously registered in a Zone A state or US territory: AL, CA, FL, GA, HI, LA, MS, SC, TX, American Samoa, Guam,
Puerto Rico, Saipan, and the US Virgin Islands. These states and U.S. territories have been identified as having high
temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at
between 6-9 years.
ZONE B: G0R (Interim G1R): Zone B vehicles are identified as having been originally sold, currently registered, or
previously registered in a Zone B states: AZ, AR, DE, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA,
TN, VA, WV, and the District of Columbia. These states have been identified as having moderate temperature cycling
and humidity. Time in service until significant propellant degradation may occur is projected at between 10-15 years.
ZONE C: H0A (Interim H1A): Zone C vehicles are identified as having not been originally sold in zone A or B, not
currently registered in Zone A or B, and never previously registered in Zone A or B. Zone C states are: AK, CO, CT,
ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY. These states have been identified
as having lower temperature cycling and humidity. Time in service until significant propellant degradation may occur
is projected at between 15-20 years.
Refer to the attached Takata Phase and Zone Summary for additional details on involved vehicles and zones
as well as other projected future Safety Recall applicability for additional Toyota vehicles.
Owner Letter Mailing Date
Toyota will begin to notify owners of vehicles open for remedy approximately one week after the remedy is made
available. Samples of the owner notification letters have been included for your reference. Refer to the table in the
Remedy section of this letter for remedy owner notification timing.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.
New Vehicles in Dealership Inventory – Reminder
Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However,
below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership
inventory:
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or
deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not
comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle
safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a
violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance
is remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure
involved vehicles are identified and not delivered prior to performing the remedy.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to
4 hours to populate information for newly launched campaigns.
Current Phase (Phases 1, 2, 3 and 4) – Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles
currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign
cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if
disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Pre-Owned Vehicle-Safety Recall Customer Contact and Vehicle
Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form,
along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the
customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject
line of the email state “Disclosure Form – G0P” and include the VIN.
Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an
outstanding Special Service Campaign or Safety Recall. Thus, no affected units should be designated, sold or
delivered as a TCUV until the Safety Recall has been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety
Recall unless the defect has been remedied.
S a f e t y R e c a l l G 0 P ( I n t e r i m G 1 P ) – D – P a g e | 5
© 2018 Toyota Motor North America
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously
completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service
Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master Technician
• Master Diagnostic Technician (MDT)
Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Campaign Specific Part Associate E-Learning Training Requirement
The airbag inflator assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore, Parts
Associates involved in this recall are required to complete E-Learning Module (E2140 “Safety Recall D0F – Front
Passenger Airbag Inflator” found on www.uotdealer.com). This E-Learning Module will explain the proper procedure
for documenting and returning the airbag inflator assembly to TK Holdings Incorporated.
Shipping Information for Removed Inflators and Airbag Assemblies
This parts return procedure is applicable to removed airbag inflators, airbag modules, and airbag assemblies. With
this process, each dealer will be required to perform the following:
• Apply a return address label to the outside of each inflator/module/assembly box (label provided by Takata in
the new part box).
• Store the old parts on a pallet until 100 are accumulated or whatever amount is collected after 30 days.
• Keep a running log of how many of each type of inflator/module/assembly are on the pallet.
• Secure the parts on the pallet with shrink wrap.
• Contact Takata at 1-877-650-9409 to arrange LTL pick-up.
• Place an over-pack label on the palletized load and provide the LTL driver with the pre-filled out documentation
that will be sent to the dealer by Takata.
This process will not require the dealer to fill out any paperwork. All documents will be filled out by Takata and returned
to the dealer.
Refer to the Job Aid available on TIS for more details on this process and how to get more labels.
In addition, to compensate dealers for purchasing pallets and shrink wrap, a sublet claim of 0.20 cents per vehicle
may be applied to each inflator replacement warranty claim.
NOTE: This updated inflator recovery program only applies to the continental 48 states. Alaska, Hawaii and the US
Territories must contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa –
Tel #: 210-250-5078 or e-mail: MLGTakataRestraints_International@menloworldwide.com.
Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR)
on TIS, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please
check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
Non-Desiccated Part Recovery
Parts
Model/Model Year Part Number Part Description Quantity
2006 – 2011 Yaris
Hatchback
04005-23752 Instrument Panel Airbag Module 1
04005-28352 Wire Harness 1
Local Source Tie-wrap 2
Model/Model Year Part Number Part Description Quantity
2007 – 2012 Yaris
Sedan
04006-39252 Instrument Panel Airbag Module 1
04005-28352 Wire Harness 1
Local Source Tie-wrap 2
Model/Model Year Part Number Part Description Quantity
2009-2013 Corolla
04007-06512 Instrument Panel Airbag Inflator Kit 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
Dealers should discontinue the installation of the non-desiccated parts listed below for recall, customer pay
repairs AND over-the-counter sales (if applicable).
Model Model Year Part Number Part Description
Yaris HB 2006-2011 73960-52030
AIR BAG ASSY,
INSTR PNL PASS L/DOOR
Yaris Sedan 2007-2012 73960-52080
Corolla
2009-2010 73960-12130
73960-12160
2011-2013 73960-02140
73960-02120
Sienna 2011-2014 73960-08050
73960-08060
4Runner 2010-2016 73960-35080
73960-35081
Matrix 2009-2013 73970-02090 AIR BAG ASSY,
Scion xB 2008-2015 73970-12140 INSTR PNL PASS
Toyota requires all dealers to return any parts listed above that still remain in dealer inventory by utilizing
the Hazmat Part Return Program available. Dealers will be issued a refund for all part returns. This part return
program is outlined in PANT Bulletin 2014-042.
Important Note:
In order to return the inflator, packages must NOT be opened/tampered with.
S a f e t y R e c a l l G 0 P ( I n t e r i m G 1 P ) – D – P a g e | 7
© 2018 Toyota Motor North America
Model/Model Year Part Number Part Description Quantity
2009-2013 Matrix
04007-06512 Instrument Panel Airbag Inflator Kit 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
*04007-15112 Bracket Kit 1
-OR-
04007-27112 Instrument Panel Airbag Inflator Kit
(Includes necessary bracket) 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
Note:
*04007-15112 is no longer available to order from your facing PDC. This part number is still valid for the repair however. If you have
remaining inventory at your dealer, please continue to use in conjunction with inflator 04007-06512 when repairing Matrix vehicles until
your inventory has been depleted. Once gone, start using 04007-27112 for the repair.
Model/Model Year Part Number Part Description Quantity
2008 – 2015 Scion xB
04007-06812 Instrument Panel Airbag Inflator 1
04006-66108 A-Pillar Garnish Clip Kit 1
Model/Model Year Part Number Part Description Quantity
2011 – 2014 Sienna
04007-06645 Instrument Panel Airbag Inflator Kit 1
62217-06010 A-Pillar Garnish Clip Kit 2
Model/Model Year Part Number Part Description Quantity
2010 – 2016 4Runner
*04007-58135 Instrument Panel Airbag
Module 1
**04007-1U135-B0 – Light Gray Interior
Or
**04007-1U135-E0 – Sand Beige Interior
A-Pillar Garnish 1
Note:
*04007-14335 is no longer available to order from your facing PDC. This part number is still valid for the repair
however. If you have remaining inventory at your dealer, please continue to use in conjunction with the above A-Pillar
garnishes (if required) when repairing 4Runner vehicles until your inventory has been depleted. Once gone, start
using 04007-58135 for the repair.
**62220-35030-B0 and 62220-35030-E0 are no longer available to order for this safety recall. Please begin using the
campaign specific part numbers 04007-1U135-B0 and 04007-1U135-E0 when replacing the A-Pillar Garnish.
**Only 2010 to Certain 2013 Model Year 4Runner vehicles require A-Pillar garnish replacement. If you have a 2013 – 2016 4Runner that
contains an A- Pillar garnish that is bolted in at the top, the A-Pillar DOES NOT require replacement. See photos below for reference.
REPLACE RE-USE GARNISH
S a f e t y R e c a l l G 0 P ( I n t e r i m G 1 P ) – D – P a g e | 9
© 2018 Toyota Motor North America
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.
Not Covered No further action required.
Campaign complete, return the vehicle
to the customer.
Covered
Perform repair according to the
applicable Technical Instructions.
Model Op. code Description Flat Rate Hours
2006 – 2011 Yaris Hatchback
2007 – 2012 Yaris Sedan BGG23J Replace Instrument Panel Airbag Module 0.8 hrs/veh
2009-2013 Corolla AGGC7K Replace Instrument Panel Airbag Inflator Kit 1.7 hrs/veh
2009-2013 Matrix AGGC7K Replace Instrument Panel Airbag Inflator Kit 1.7 hrs/veh
2008-2015 Scion xB AGGC7D Replace Instrument Panel Airbag Inflator 1.0 hrs/veh
2011-2014 Sienna AGGC7U Replace Instrument Panel Airbag Inflator Kit 2.7 hrs/veh
2010-2016 4Runner AGGC7V Replace Instrument Panel Airbag Module 3.0 hrs/veh
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Dealers may claim the cost for 2 plastic ties and the cost for materials needed for inflator return shipping under
Op. code BGG23J, AGGC7K, AGGC7D, AGGC7U and AGGC7V at a maximum rate of $0.70 per vehicle as sublet
type “ZZ.”
• Towing may be offered to the customer and can be claimed under Op. Code BGG23J, AGGC7K, AGGC7D,
AGGC7U and AGGC7V as sublet type “TW”. The customer may request vehicle pick up if they reside in areas
where dealerships are not located within reasonable traveling distance or if the customer is not comfortable driving
their vehicle.
• If towing expenses are greater than $250, the dealer’s DSPM should provide authorization.
Loaner Vehicle Reimbursement Procedure
For customer convenience while their vehicle is being repaired, one of the following alternative transportation options
can be claimed for $35 per day:
• Loaner vehicle through Toyota Rent-A-CAR (TRAC)
• Rental vehicle
• Other alternative transportation such as Uber, Lyft or a taxi
Op. Code Description
RNTG0P Vehicle Rental 1 Day
If alternative transportation exceeds 1 day, due to part availability issues such as a backorder, then alternative
transportation can be claimed as sublet type “RT” under the repair Op. Codes BGG23J, AGGC7K, AGGC7D,
AGGC7U or AGGC7V.
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
• Rentals greater than 3 day or $35 per day requires DSPM authorization as per the Toyota Transportation
Assistance Policy (TTAP)
Dealer Transportation – Customer Vehicle Pickup and Delivery
• Dealer Transportation Opcode is only to be used if the customer’s vehicle was delivered to and from the
dealer. Transportation sublet is not to exceed $120. These claims may be subject to debit if it is determined
that the vehicle was not picked up or delivered.
• Dealers will determine the transportation cost, which they are allowed to claim as sublet “DE”, under the Dealer
Transportation op code by multiplying their dealer labor rate by 0.7 hours (ex. $100 x 0.7 = $70 Dealer
Transportation).
Model Dealer Transportation
Op Code Sublet $ Amount to be Included on Claim
for Dealer Transportation Cost
2006 – 2011 Yaris
Hatchback
2007 – 2012 Yaris
Sedan
G0PTRA DE 0.7hr x Dealer Labor Rate
2009-2013 Corolla (ex: $100 x 0.7 = $70)
2009-2013 Matrix
2008-2015 Scion xB
2011-2014 Sienna
2010-2016 4Runner
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified
that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty
Procedure Bulletin PRO17-03 to correct the claim.
Unremedied VIN List:
Toyota is committed to increasing Safety Recall completion rates. Engaging dealerships in customer outreach efforts
is of vital importance to achieving this goal. To this end, dealers who utilize the Service Opportunity Access for
Retention (SOAR) system can access a list of incomplete VINs in their area for campaign G0P. This information is to
be used to contact customers about open recalls ONLY. DO NOT use this information for any other purpose.
For the Takata recall, communications to customers are coordinated with the National Highway Traffic Safety
Administration (NHTSA). To promote clear and consistent messages, Toyota has developed templates for dealers to
use in communications with customers. Dealers may add their logos and contact information in the spaces provided
on the templates. These templates have been provided to the OCPe NBP vendors and will also be available for
download in SOAR.
Please refer to the special Takata Unrepaired VINs for Dealers FAQ included in the dealer package for further
details.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media associates.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A
document is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) – Monday through Friday, 7:00 AM to 7:00 PM, Saturday 7:00 AM to 4:30 PM Central Time.
S a f e t y R e c a l l G 0 P ( I n t e r i m G 1 P ) – D – P a g e | 11
© 2018 Toyota Motor North America
Campaign Designation Decoder
E 0 A
Year Campaign is Launched
8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available
Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-
step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Safety Recalls G0P, G0R, H0A – Remedy Notice
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator
Frequently Asked Questions
Published January 09, 2019
The most recent update will be highlighted with a red box.
◄ IMPORTANT UPDATE ►
DATE TOPIC
January 9, 2019
• Zone A has been expanded to include 2014 Sienna, 2014 – 2016 4Runner and
2014 – 2015 Scion xB vehicles.
• Zone B has been expanded to include 2011 – 2013 Corolla, 2011 – 2013 Matrix,
2011 – 2014 Sienna, 2011 – 2016 4Runner, and 2011 – 2015 Scion xB vehicles.
• Zone C has been expanded to include 2010 – 2013 Corolla, 2010 – 2013 Matrix,
2011 – 2014 Sienna, 2010 – 2016 4Runner and 2010 – 2015 Scion xB vehicles.
• Affected vehicle volume has been updated for 2010 – 2013 4Runner, 2010 – 2013
Scion xB, 2010 – 2013 Matrix, 2010 – 2013 Corolla and 2011 – 2013 Sienna for
Zone A.
• Affected vehicle volume has been updated for 2010 Scion xB, 2010 4Runner,
2010 Corolla and 2010 Matrix for Zone B.
Background
On May 4, 2016, the National Highway Traffic Safety Administration (NHTSA) announced an expansion of the Takata
Airbag Inflator Recalls. This announcement explained that Takata will, over time, recall additional specific front airbag
inflators manufactured with phase-stabilized ammonium nitrate (PSAN) propellant that does not contain a material
called a “desiccant.” This expansion impacts Toyota and multiple other automotive manufacturers using specific
Takata frontal airbag inflators.
On May 16, 2016, Takata filed the first of multiple Defect Information Reports (DIRs) with NHTSA to address the first
phase of this expansion.
On May 23, 2016, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the first phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles.
On January 9, 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the second phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
On January 9, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the third phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. Select vehicles in the fourth phase are
also being opened for remedy. The involved vehicles are described in the attached Phase and Zone summary.
On January 9, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the fourth phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
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© 2018 Toyota Motor North America
Q1: What is the condition?
A1: The subject vehicles are equipped with front passenger airbag inflators produced by Takata. The propellant
in these inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high
temperatures. Degraded propellant can cause the inflator to explode during airbag deployment. In the event
of an inflator explosion, metal fragments could pass through the airbag cushion material, striking the vehicle
occupants, and result in serious injury or death.
Q2: Why is Takata recalling all frontal airbag inflators manufactured with phase-stabilized ammonium
nitrate (PSAN) propellant that do not also include a desiccant?
A2: Multiple independent investigations and NHTSA’s independent expert concluded that the ammonium nitrate
propellant in non-desiccated, frontal Takata airbag inflators degrades over time. The degradation is the result
of various factors existing in the location where the vehicle containing the inflators is principally operated,
including long-term exposure to environmental moisture and fluctuating high temperatures.
Q2a: What is the inflator?
A2a: The inflator is a device contained within the airbag assembly. It contains propellant which is ignited to
initiate airbag deployment. When ignited, the propellant expands into an inert gas, inflating the airbag.
Q2b: What happens when the non-desiccated propellant degrades?
A2b: If the propellant degrades substantially, the inflators can become over-pressurized and explode during
airbag deployment.
Q2c: What is a desiccant?
A2c: A desiccant is a material that acts as a drying agent. Desiccants collect moisture present in their
immediate environment, helping to limit moisture absorption by other nearby materials, such as
propellant in an airbag inflator.
Q3: Which airbags in Toyota and Scion vehicles are affected by this Safety Recall?
A3: This Safety Recall only includes certain Takata-produced front Passenger airbag inflators. No front Driver
airbags in these Toyota and Scion vehicles are included.
Q4: Does this involve other airbags in the vehicles?
A4: No. The announcement made by NHTSA only applies to certain front Passenger airbag inflators manufactured
and installed in certain Toyota and Scion vehicles. Other airbags in the vehicles will not be affected by this
announcement or subsequent Safety Recalls involving Toyota and Scion vehicles.
Q5: Which vehicles are involved in this Safety Recall?
A5: Refer to the attached Takata Phase and Zone summary for details on involved vehicles. Also, customers can
refer to Toyota.com/recall and select the Takata Information link to see applicable models and zones.
Q5a: How are the zones identified, and which zone am I located in?
A5a: Refer to the attached Takata Phase and Zone Summary for details on zones.
Q6: Are there any warnings that this condition exists?
A6: No. There are no warnings or other indicators that this condition exists. However, the condition does not
cause the front Passenger airbag to activate when it should not. Also, the front Passenger airbag is
designed to inflate only in certain moderate to severe crashes, and only when a passenger is occupying the
front passenger seat. Therefore, Toyota recommends that no one occupy the front passenger seat until the
remedy is performed.
Further, NHTSA has concluded that the non-desiccated frontal Takata airbag inflators do not pose an
unreasonable risk to safety until they reach a certain level of propellant degradation, which is the result of
time, temperature and environmental moisture, which depends on the vehicle’s location.
Q7: What is Toyota going to do?
Refer to the table below for remedy launch dates. Remedy owner notifications will begin approximately one
week after the anticipated remedy launch.
Page 3 of 5
© 2018 Toyota Motor North America
G0P Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
A
Yaris Hatchback 2006 – 2011 Remedy Available Now
(Launched Mid-October 2016) 95,100
Yaris Sedan
2007 – 2011 Remedy Available Now
(Launched Mid-December 2016) 168,700
2012 Remedy Available Now
(Launched Mid-January 2017) 28,000
Matrix
2009 Remedy Available Now
(Launched Late March 2017) 28,500
2010 Remedy Available Now
(Launched Late June 2017) 14,700
2011 Remedy Available Now
(Launched Late August 2017) 3,100
2012 Remedy Available Now
(Launched Late August 2017) 1,400
2013 Remedy Available Now
(Launched Early January 2018) 1,200
Scion xB
2008 – 2009 Remedy Available Now
(Launched Late March 2017) 54,900
2010 Remedy Available Now
(Launched Early June 2017) 12,200
2011 Remedy Available Now
(Launched Late August 2017) 11,900
2012 Remedy Available Now
(Launched Late August 2017) 18,400
2013 Remedy Available Now
(Launched Early January 2018) 10,200
2014 – 2015 Remedy Available Now
(Launched Early January 2019) 19,100
Corolla
2009 Remedy Available Now
(Launched Late March 2017) 194,200
2010 Remedy Available Now
(Launched Early June 2017) 271,800
2011 Remedy Available Now
(Launched Late August 2017) 141,200
2012 Remedy Available Now
(Launched Early November 2017) 119,200
2013 Remedy Available Now
(Launched Early January 2018) 186,000
4Runner
2010 Remedy Available Now
(Launched Late June 2017) 21,000
2011 Remedy Available Now
(Launched Late August 2017) 29,000
2012 Remedy Available Now
(Launched Early November 2017) 20,600
2013 Remedy Available Now
(Launched Early January 2018) 27,900
2014 – 2016 Remedy Available Now
(Launched Early January 2019) 146,300
Sienna
2011 Remedy Available Now
(Launched Mid-June 2017) 89,800
2012 Remedy Available Now
(Launched Late August 2017) 54,710
2013 Remedy Available Now
(Launched Early January 2018) 62,100
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© 2018 Toyota Motor North America
2014 Remedy Available Now
(Launched Early January 2019) 59,900
G0R Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
B
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-October 2016) 30,000
2009 Remedy Available Now
(Launched Mid-January 2017) 9,400
2010-2011 Remedy Available Now
(Launched Early January 2018) 11,200
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-December 2016) 49,900
2009 Remedy Available Now
(Launched Mid-January 2017) 9,300
2010-2012 Remedy Available Now
(Launched Early January 2018) 8,700
Scion xB
2008 Remedy Available Now
(Launched Early June 2017) 18,100
2009 Remedy Available Now
(Launched Late August 2017) 11,400
2010 Remedy Available Now
(Launched Early January 2018) 6,300
2011 – 2015 Remedy Available Now
(Launched Early January 2019) 30,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 185,300
4Runner
2010 Remedy Available Now
(Launched Early January 2018) 13,700
2011 – 2016 Remedy Available Now
(Launched Early January 2019) 135,100
Matrix
2009 Remedy Available Now
(Launched Late August 2017) 18,300
2010 Remedy Available Now
(Launched Early January 2018) 6,900
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 2,500
Corolla
2009 Remedy Available Now
(Launched Early November 2017) 110,800
2010 Remedy Available Now
(Launched Early January 2018) 135,000
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 188,600
H0A Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
C
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 16,400
2009-2011 Remedy Available Now
(Launched Early January 2018) 11,400
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 24,700
2009-2012 Remedy Available Now
(Launched Early January 2018) 9,300
Scion xB 2008 Remedy Available Now 8,600
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© 2018 Toyota Motor North America
(Launched Late August 2017)
2009 Remedy Available Now
(Launched Early January 2018) 4,600
2010 – 2015 Remedy Available Now
(Launched Early January 2019) 14,000
Matrix
2009 Remedy Available Now
(Launched Early January 2018) 11,600
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 7,400
Corolla
2009 Remedy Available Now
(Launched Early January 2018) 59,700
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 164,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 97,800
4Runner 2010 – 2016 Remedy Available Now
(Launched Early January 2019) 87,100
Note: Vehicles opened for the remedy can have the repair performed at any authorized Toyota dealership
regardless of geographical location.
Q8: Until the recall is completed, are there any steps I can take to minimize the occurrence of this
condition?
A8: The condition does not cause the front Passenger airbag to activate when it should not. Also, the front
Passenger airbag is designed to inflate only in certain moderate to severe crashes, and only when a passenger
is occupying the front passenger seat. Therefore, Toyota recommends that no one occupy the front passenger
seat until the remedy is performed.
Further, based on multiple independent investigations and NHTSA’s independent expert, NHTSA has
concluded that the non-desiccated frontal Takata airbag inflators do not pose an unreasonable risk to safety
until they reach a certain level of propellant degradation after long-term exposure to environmental moisture
and fluctuating high temperatures. NHTSA and Takata are prioritizing the expanded inflator recalls based on
when involved inflators are more likely to pose an unreasonable risk to safety, considering time, temperature,
and environmental moisture, which depends on a vehicle’s location.
Q9: Are there any indicators that my vehicle is equipped with an affected Takata inflator?
A9: No. There are no indicators. See the Takata Recall Phase and Zone Summary for details on involved
vehicles.
Q10: Are any vehicles currently being manufactured by Toyota, Lexus, or Scion being equipped with Takata
frontal airbag inflators manufactured with PSAN propellant that does not include a desiccant?
A10: No. Toyota, Lexus, and Scion are no longer manufacturing any vehicles with PSAN propellant that does not
include a desiccant.
Q11: How does Toyota obtain my mailing information?
A12: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.
Q12: What if I have additional questions or concerns?
A13: If you have additional questions or concerns go to www.toyota.com/recall, or please contact the Toyota
Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00
am to 4:30 pm Central Time.
FAQ Page 1 of 3
© 2018 Toyota Motor North America
Safety Recalls E04, DSF, F0L – Takata Unrepaired VINs for Dealers
Frequently Asked Questions
Q1: Why is Toyota providing unrepaired VINs to dealers?
A1: Toyota is making every effort to increase the completion rate for the Takata recall. Engaging dealerships in
this effort is of vital importance. Toyota recognizes that dealers have local expertise for their market areas
and need to know what unrepaired vehicles are in their area in order to provide assistance in our efforts.
Q2: How will Toyota provide unrepaired VINs to dealers?
A2: Toyota is developing an integration within the Service Opportunity Access for Retention (SOAR) system to
provide unrepaired VINs and customer contact information to dealers.
Q2a: What if my dealership doesn’t use SOAR today?
A2a: At this time, we can only provide this data through the SOAR system. However, SOAR is free to
access for all dealers. If your dealership would like to obtain access, find and click the SOAR link on
the Service menu in Dealer Daily and follow the instructions to sign up. Note that SET dealers are
not involved in the SOAR program.
Q2b: What if I don’t have access to SOAR?
A2b: If your dealership is not a current SOAR user, please contact the Dealer Daily administrator within
your dealership to gain access. Only users who have a business need to access the data within
SOAR should be provided access.
Q3: Are there any special conditions or terms of use involved with this data?
A3: Yes, each time a dealer accesses the data in SOAR, they will be required to agree to a series of terms and
conditions. The use of this data is strictly prohibited for any purpose other than contacting customers about
the incomplete recall on their vehicle. It cannot be used for marketing of any kind.
Q4: Can I download the data and provide to members of my dealership to reach out to customers?
A4: Yes, we encourage you to use the data to reach customers in your area for the purpose of informing them
about an open recall. We ask that you keep in mind that Terms and Conditions state that you may not load
this data into any other database and you may not retain the data for longer than is necessary to reach out to
customers for that purpose.
Q5: Will I be able to use my OCPe National Business Partner (Epsilon, AutoPoint, Gulf States Marketing)
to reach out to customers in my area?
A5: Yes. A similar integration with National Business Partners which exists today in SOAR will be available for the
Takata unrepaired VINs.
Q5a: Can I provide the data to other Third-Party Vendors?
A5a: Yes, but any Third-Party Vendor which receives this data must be contractually bound in writing to the
same Terms and Conditions which dealers agree to when accessing the data.
Q6: Will Toyota purge the list of unrepaired VINs in my area as they are repaired?
A6: Yes, each night SOAR will be purged of any VINs for which repair warranty claims were received on the
previous day.
Q7: What data will be available in SOAR?
A7: VIN, customer name, address, phone number, and email address. Note that phone number and email address
may not be available for all VINs.
FAQ Page 2 of 3
© 2018 Toyota Motor North America
Q8: What can I send to customers to notify them about their open recall?
A8: Toyota has created specific templates. Dealers MUST use these templates for all communications. These
communications have been designed so that dealers can incorporate their own logo, contact information, and
links to online scheduling systems.
Q8a: Where can I obtain the communication templates?
A8a: Communication templates will be available within SOAR for download.
Q8b: Can I change the content of the templates?
A8b: No. These specific templates have been reviewed as part of the National Highway Traffic Safety
Administration’s (NHTSA) Coordinated Remedy Program. Consistent messaging in communications
about the Takata recalls is important. Dealers should not change the content of the template aside
from adding their dealer logo and contact information. Links to online appointment scheduling can be
added as well as service hours if desired by the dealer.
Q9: What are the terms and conditions of use?
A9: Terms and conditions are shown below. Dealers will be required to agree to these terms and conditions each
time they access this data on VINs with unrepaired Takata inflators in SOAR. Failure to adhere to any of
these terms can result in being denied access to unrepaired VIN information.
In my capacity as a duly-authorized representative of my dealership (“Dealer”), and in my individual capacity, I understand that by clicking ‘I
Agree’ below, I hereby accept, agree and acknowledge on behalf of myself and Dealer that:
a. Dealer is authorized to download and use the Recall Customer Data (as defined below) solely in connection with the applicable
Toyota, Lexus, and Scion recalls only for owners or lessees of Toyota, Lexus or Scion brand motor vehicles that have registration
addresses located within the Dealer’s Primary Market Area, as further modified with actual service customers of Dealer (collectively,
“Customers”), and only to call Customers, or send to Customers direct mail or email reminders, to notify them there is an open recall
for their applicable Toyota, Lexus or Scion vehicle (the “Permitted Purpose”).
b. “Recall Customer Data” means customer (including Customer) first and last name, physical address, phone number, email address,
other contact information, and VIN numbers associated with an open recall.
c. Neither I nor Dealer shall use any Recall Customer Data information for marketing of any kind, nor shall we include any sales, service
or other retail marketing messages in recall reminder communications.
d. I understand that all Recall Customer Data is confidential and proprietary to Toyota Motor Sales, U.S.A., Inc. and its designees
(“Toyota”), and neither I nor Dealer shall disclose it to any person or entity, unless approved in advance and in writing by Toyota.
None of the Recall Customer Data shall be accessed, used or stored outside of the United States.
e. I shall protect and shall not share my access credentials to this Recall Customer Data with anyone (other than, if necessary, with
Dealer’s systems administrator solely for the limited purpose of supporting the Permitted Purpose).
f. I shall not access or use this Recall Customer Data for unauthorized, fraudulent or malicious purposes, or in a manner that could
damage, disable, overburden or impair any of the systems in which the Recall Customer Data is being provided.
g. I understand that storage of the Recall Customer Data within any database or other methodology (including, but not limited to, on
printed materials) for any activity beyond the Permitted Purpose is prohibited. In particular, none of the Recall Customer Data shall be
shared, stored, published, sold or used for any marketing purposes (including, but not limited to, not used to ‘cleanse’ or validate
information in any marketing or customer database). None of the Recall Customer Data shall be comingled with data in any of
Dealer’s database systems.
h. Neither I nor Dealer shall retain the Recall Customer Data for more than the period of time necessary to ensure completion of the
applicable open recall.
i. Dealer shall require each personnel of Dealer who is given access to the Recall Customer Data to agree that he/she shall (i) use the
Recall Customer Data solely as necessary to accomplish his/her work responsibilities related to the open recalls applicable to such
Recall Customer Data, and not for any other purposes or personal reasons; (ii) maintain the secrecy of any password or code that is
provided for access to the Recall Customer Data; and (iii) not attempt to download or copy the Recall Customer Data onto portable
devices or otherwise transfer or disclose the Recall Customer Data for any use not set forth above. Without limiting my agreement to
the other items of this agreement, I hereby agree to each of the items (i) through (iii) of this item i.
FAQ Page 3 of 3
© 2018 Toyota Motor North America
j. Dealer shall keep records of any individuals who are given access to the Recall Customer Data for a period of no less than 5 years,
and shall provide copies of such records to Toyota upon request.
k. Neither I nor Dealer may share the Recall Customer Data with any third party whatsoever, except as follows:
a. If Dealer has an active agreement with one of the approved National Business Partners identified by Toyota through the
Owner Communication Program Essentials program (or any successor program regarding vendor ‘partnerships’ for digital
and print communication fulfillment identified by Toyota from time to time) (herein the “OCPE Program”), Dealer may
provide Recall Customer Data only of Dealer’s Customers to such OCPE Program National Business Partner via the Service
Opportunity Access for Retention (or “SOAR”) portal, solely to conduct Customer notifications for open recalls applicable to
such Recall Customer Data, on Dealer’s behalf for the Permitted Purpose (and for no other purpose).
b. If Dealer wishes to have a third party that is not an OCPE Program National Business Partner access the Recall Customer
Data, Dealer may (A) only provide Recall Customer Data only of Dealer’s Customers to such third party for the purpose of
conducting Customer notifications on Dealer’s behalf for the Permitted Purpose, and (B) only permit access if such thirdparty
has signed a Third Party Processor Agreement with R. L. Polk & Co. (“IHS Markit”) (and any state-designated or
required documentation) permitting access to such Recall Customer Data. If Dealer elects to proceed in this manner, please
contact quality_compliance@toyota.com for further details and instructions.
l. I and Dealer shall follow all other instructions that Toyota may issue from time to time about the use of the Recall Customer Data and
respond in a timely, complete, and accurate manner to any inquiries from Toyota regarding usage of the Recall Customer Data
(including, but not limited to, making such information available to IHS Markit).
m. I acknowledge that use of the data other than for the Permitted Purpose may violate State or Federal laws (or both), including but not
limited to the Driver’s Privacy Protection Act of 1994, 18 U.S.C. §§ 2721–25. I and Dealer shall comply with all applicable laws,
including, but not limited to the Driver’s Privacy Protection Act of 1994.
n. By accessing or otherwise using the Recall Customer Data, Dealer agrees to defend, indemnify and hold harmless IHS Markit,
Toyota, and their respective parents, affiliates and subsidiaries, and their respective agents, employees, representatives, contractors,
officers, directors, principals, attorneys, shareholders, and the predecessors, successors, beneficiaries, and assigns of each of them,
from any claims arising out of or related to Dealer’s (or my) retention, comingling, or other unauthorized use of the Recall Customer
Data. I and Dealer acknowledge and agree that IHS Markit is an intended third-party beneficiary of this agreement, and therefore has
the right to directly enforce the provisions of this agreement.
o. Dealer and I understand and agree that Toyota may suspend or terminate access to the Recall Customer Data at any time, with or
without cause, and with or without prior notice. Dealer and I acknowledge and agree that Toyota shall have no liability for any such
suspension or termination. TO THE GREATEST EXTENT PERMITTED BY LAW, THE RECALL CUSTOMER DATA IS PROVIDED
ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THERE ARE NO WARRANTIES, EXPRESS, IMPLIED AND/OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE
RECALL CUSTOMER DATA OR OTHER INFORMATION, AND NO WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
p. No oral or prior written commitments of Toyota shall be deemed a part or modification of this agreement. Invalidity, illegality or
unenforceability of any provision or any part of any provision of this agreement shall not affect or impair the validity, legality or
enforceability of any other provision or any part of any other provision of this agreement. This agreement is governed by and
construed in accordance with the laws of the State of Texas, without regard to conflicts of law principles thereunder. Notwithstanding
the governing law provisions of this agreement, the application of the Uniform Computer Information Transactions Act in whatever
form it may be adopted and/or enacted, is specifically excluded under this agreement. This agreement shall be construed according
to its fair meaning and as if prepared by all parties. All actions or proceedings arising in connection with this agreement shall be tried
and litigated exclusively in either the State courts of Texas in the County of Collin, or in the Federal courts of the Northern District of
Texas, Dallas Division, Dallas County, and this choice of venue is intended to be mandatory and not permissive in nature. Each party
hereby waives any right to assert the doctrine of forum non conveniens or similar doctrine, or to object to venue. The parties hereby
stipulate that the State courts of Texas in the County of Collin County, and the Federal courts of the Northern District of Texas, Dallas
Division, Dallas County have in personam jurisdiction and venue over each of them for the purpose of litigating any dispute,
controversy or proceeding arising out of or related to this agreement.
I UNDERSTAND AND DO LEGALLY BIND THE DEALER AND MYSELF TO ALL OF THE FOREGOING TERMS AND CONDITIONS.
© 2018 Toyota Motor North America
Published January 09, 2019 Revision: 14
NHTSA-Takata Airbag Inflator Expansion
Summary of Phases / Zones
These Safety Recalls have been structured with multiple phases across three
geographic zones. Time, Temperature, and Humidity have been found by NHTSA and
multiple independent investigations to contribute to significant Takata airbag inflator
propellant degradation that can lead to an unreasonable risk of inflator rupture.
ZONE A: Includes states with high temperature cycling and humidity. Time in service
until significant propellant degradation may occur is projected at 6-9 years.
ZONE B: Includes states with moderate temperature cycling and humidity. Time in
service until significant propellant degradation may occur is projected at 10-15 years.
ZONE C: Includes states with lower temperature cycling and humidity. Time in service
until significant propellant degradation may occur is projected at 15-20 years.
Full Model Year Involved
in current Safety Recall
– Remedy
Partial Model Year Involved in
current Safety Recall – Remedy
Follow the steps below to understand if your vehicle may be involved in a current or
future Safety Recall:
1. Identify the geographic zone where you live or principally operate the vehicle;
A, B, or C.
2. Locate your applicable Zone Table and the vehicle model and model year.
3. Refer to the Phase Definition at the bottom of each table for the Phase and
Safety Recall Timing.
Note: The vehicle models and model years described on this document represent the
best information currently available to Toyota and are subject to change if additional
information is identified by Toyota, Takata, or NHTSA. In addition, all remedy launch
targets are subject to change.
Some late production 2016 model year 4Runner vehicles have been manufactured with an
airbag that is not affected by this Safety Recall condition and will not be included in a future
phase. To determine if your 2016 model year 4Runner will be included, refer to your dealer.
Timing of Projected Safety Recall Phase Announcement
Phase 1: May 2016
Phase 2: January 2017
Phase 3: January 2018
Phase 4: January 2019
TOYOTA
This notice applies to your vehicle:
[VIN]
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
IMPORTANT SAFETY RECALL (Remedy Notice)
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator
NHTSA Recall No. 16V-340, 17V-006, 18V-024, 18V-025 and 19V-XXX
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic
and Motor Vehicle Safety Act. Toyota has decided that a defect,
which relates to motor vehicle safety, exists in the vehicles
described below:
• 2006 – 2011 Yaris Hatchback
• 2007 – 2012 Yaris Sedan
• 2008 – 2015 Scion xB
• 2009 – 2013 Corolla
• 2009 – 2013 Matrix
• 2010 – 2016 4Runner
• 2011 – 2014 Sienna
You received this notice because our records, which are based
primarily on state registration and title data, indicate that you are
the current owner.
What is the condition?
The subject vehicles are equipped with front passenger airbag
inflators produced by Takata. The propellant in these inflators
may degrade after prolonged exposure to high absolute humidity
and fluctuating high temperatures. Degraded propellant can
cause the inflator to explode during airbag deployment. In the
event of an inflator explosion, metal fragments could pass
through the airbag cushion material, striking the vehicle
occupants, and result in serious injury or death.
What should you do?
Please contact any authorized Toyota
dealer to schedule an appointment to
have the remedy performed as soon as
possible. Your local Toyota dealer will
be more than happy to answer any of
your questions.
 To find a dealer near you, visit
www.toyota.com/dealers.
 For more information on this and other
Safety Recalls, including Frequently
Asked Questions, visit
www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number
(VIN) noted above to review
information specific to your vehicle.
 If you require further assistance, you
may contact the Toyota Customer
Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to
7:00 pm, Saturday 7:00 am to 4:30 pm
Central Time.
What will Toyota do?
Any authorized Toyota dealer will replace the airbag inflator or the airbag assembly, depending on the vehicle model,
at NO CHARGE to you.SAMPLE
This is an important Safety Recall
The remedy will take approximately one to three hours. However, depending on the dealer’s work schedule, it
may be necessary to make your vehicle available for a longer period.
Until the remedy is performed, we recommend that you do not operate the vehicle with an occupant in
the front passenger seat. We sincerely apologize for any inconvenience this will cause, but we are taking this
action to ensure your safety.
If you are uncomfortable driving the vehicle to the dealership, your local authorized Toyota dealer may arrange
for vehicle pickup.
What if you have other questions?
For more information about Takata Recalls please see Toyota’s
website (www.toyota.com/recall) or the National Highway Traffic
Safety Administration (NHTSA) website (www.safercar.gov).
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you
may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair order,
proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners
account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recall and Service
Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address
or fax number shown below:
Toyota Customer Experience Center – TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.
To visit Toyota.com/recall from your
smart phone, scan the QR code to the
left. Here you will find the most
current Takata recall information and
be able to check repair applicability
specific to your VIN #. SAMPLE
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward
a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without
charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY:
1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
SAMPLE
© 2016 Toyota Motor Sales, USA
TOYOTA
Published October 13, 2016
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
PRE-OWNED – SAFETY RECALL CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
Pre-Owned Vehicles ONLY (Not Applicable for TCUV units)
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been
performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-
digit Vehicle Identification Number (VIN).
Model Model Year
Customer Information
Customer Name Customer Email
Customer Address Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for Safety Recall and other campaign communications. If
you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate
or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN Campaign Code

© 2018 Toyota Motor North America
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
The most recent updates in the attached Dealer Letter will be highlighted with a red box.
DATE TOPIC
5/09/2019 Loaner Vehicle Reimbursement Procedure has been updated.
1/9/2019
• This Safety Recall has been expanded to include 2011 – 2013 Corolla, 2011 – 2013 Matrix, 2011
– 2014 Sienna, 2011 – 2016 4Runner and 2011 – 2015 Scion xB vehicles.
• Affected vehicle volume has been updated for 2010 Matrix, 2010 Corolla, 2010 4Runner and 2010
Scion xB.
11/20/2018 • Additional Information for 4Runner Part Numbers has been added.
09/5/2018 • New part numbers available for the remedy of 4Runner vehicles.
07/17/2018
• Dealer Transportation Section added with new opcode and sublet for Customer Vehicle Pickup
and Delivery.
• A new section titled “Unremedied VINs for Dealers” has been added for SOAR.
• Additional Part Numbers added in the Non-Desiccated Part Recovery section.
• Technician Training Requirements have been updated.
4/18/2018 • A new section titled Non-Desiccated Part Recovery, has been added.
• Warranty Reimbursement Procedure details have been updated.
2/22/2018 • Additional Information for Matrix Part Numbers has been added.
1/9/2018 • This Safety Recall has been expanded to include 2010 Corolla, Matrix, 4Runner, Scion xB, as
well as 2010-2011 Yaris Hatchback, and 2010-2012 Yaris Sedan vehicles.
11/2/2017 • Remedy is now available for 2009 Corolla vehicles.
• New part number available for the remedy of Scion xB vehicles.
8/31/2017
• Remedy is now available for 2009 Scion xB.
• Remedy is now available for 2009 Matrix.
• Loaner Vehicle Reimbursement section updated to require invoices.
6/1/2017 • Remedy is now available for 2008 Scion xB.
4/14/2017 • Loaner Vehicle Reimbursement Procedure has been updated.
• Customer Towing sublet added under Warranty Reimbursement Procedure.
3/10/2017 • Estimated remedy timing for all vehicles has been added.
1/12/2017 • Additional information for Phase Two launch has been added.
12/13/2016 • Remedy is now available for Yaris Sedan.
• Vehicle UIOs have been updated.
12/1/2016
• Loaner vehicle reimbursement section has been updated to include additional coverage.
• Return shipping information for removed inflators/airbags has been added.
• 2016 model year 4Runner VIN Lookup website for future phase eligibility has been highlighted.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2018 Toyota Motor North America
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: October 13, 2016
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject: Safety Recall G0R – Remedy Notice
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator (Zone B)
Background
On May 4, 2016, the National Highway Traffic Safety Administration (NHTSA) announced an expansion of the Takata
Airbag Inflator Recalls. This announcement explained that Takata will, over time, recall additional specific front airbag
inflators manufactured with phase-stabilized ammonium nitrate (PSAN) propellant that does not contain a material
called a “desiccant.” This expansion impacts Toyota and multiple other automotive manufacturers using specific
Takata frontal airbag inflators.
On May 16, 2016, Takata filed the first of multiple Defect Information Reports (DIRs) with NHTSA to address the first
phase of this expansion.
On May 23, 2016, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the first phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on the vehicles described below:
On January 9, 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the second phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on the vehicles described below:
• 2009 Yaris Hatchback
• 2009 Yaris Sedan
• 2009 Corolla
• 2009 Matrix
• 2009 Scion xB
On January 09, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the third phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. Select vehicles in the fourth phase are
also being opened for remedy. The involved vehicles are described in the attached Phase and Zone summary.
• 2010 Corolla
• 2010 Matrix
• 2010 – 2011 Yaris Hatchback
• 2010-2012 Yaris Sedan
• 2010 4Runner
• 2010 Scion xB
On January 9, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the fourth phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
• 2011 – 2013 Corolla
• 2011 – 2013 Matrix
• 2011 – 2015 Scion xB
• 2011 – 2014 Sienna
• 2011 – 2016 4Runner
• 2007 – 2008 Yaris Hatchback
• 2007 – 2008 Yaris Sedan
• 2008 Scion xB
Condition
The subject vehicles are equipped with front passenger airbag inflators produced by Takata. The propellant in these
inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures.
Degraded propellant can cause the inflator to explode during airbag deployment. In the event of an inflator explosion,
metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious
injury or death.
Remedy
The remedy will consist of the replacement of the airbag inflator or the airbag assembly, depending on the vehicle
model. Refer to the table below for remedy launch date.
G0R Status Chart
B
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-October 2016) 30,000
2009 Remedy Available Now
(Launched Mid-January 2017) 9,300
2010 – 2011 Remedy Available Now
(Launched Early January 2018) 11,200
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-December 2016) 49,900
2009 Remedy Available Now
(Launched Mid-January 2017) 9,200
2010 – 2012 Remedy Available Now
(Launched Early January 2018) 8,700
Scion xB
2008 Remedy Available Now
(Launched Early June 2017) 18,100
2009 Remedy Available Now
(Launched Late August 2017) 11,400
2010 Remedy Available Now
(Launched Early January 2018) 6,200
2011 – 2015 Remedy Available Now
(Launched Early January 2019) 30,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 185,400
4Runner
2010 Remedy Available Now
(Launched Early January 2018) 13,700
2011 – 2016 Remedy Available Now
(Launched Early January 2019) 135,300
Matrix
2009 Remedy Available Now
(Launched Late August 2017) 18,300
2010 Remedy Available Now
(Launched Early January 2018) 6,900
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 2,500
Corolla
2009 Remedy Available Now
(Launched Early November 2017) 110,800
2010 Remedy Available Now
(Launched Early January 2018) 134,900
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 188,600
Note:
• Vehicles opened for the remedy can have the repair performed at any authorized Toyota dealership regardless
of geographical location.
S a f e t y R e c a l l G 0 R ( I n t e r i m G 1 R ) – D – P a g e | 3
© 2018 Toyota Motor Sales, USA
Covered Vehicles
This Safety Recall currently covers the first, second, third and fourth phases of Zone B.
• Phase One includes approximately 98,000 Toyota and Scion vehicles in this Safety Recall.
• Phase Two includes approximately 157,700 Toyota and Scion vehicles in this Safety Recall.
• Phase Three includes approximately 176,600 Toyota and Scion vehicles in this Safety Recall.
• Phase Four includes approximately 542,000 Toyota and Scion vehicles in this Safety Recall.
Refer to the table in the previous section for additional UIO information.
Zone Descriptions
Time, temperature, and humidity have been found by NHTSA and multiple independent investigations to contribute to
significant propellant degradation that can lead to an unreasonable risk of inflator rupture. Based on this information,
NHTSA has identified the specific states and U.S. territories for each of the three Zones.
ZONE A: G0P (Interim G1P): Zone A vehicles are identified as having been originally sold, currently registered, or
previously registered in a Zone A state or US territory: AL, CA, FL, GA, HI, LA, MS, SC, TX, American Samoa, Guam,
Puerto Rico, Saipan, and the US Virgin Islands. These states and U.S. territories have been identified as having high
temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at
between 6-9 years.
ZONE B: G0R (Interim G1R): Zone B vehicles are identified as having been originally sold, currently registered, or
previously registered in a Zone B states: AZ, AR, DE, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA,
TN, VA, WV, and the District of Columbia. These states have been identified as having moderate temperature cycling
and humidity. Time in service until significant propellant degradation may occur is projected at between 10-15 years.
ZONE C: H0A (Interim H1A): Zone C vehicles are identified as having not been originally sold in zone A or B, not
currently registered in Zone A or B, and never previously registered in Zone A or B. Zone C states are: AK, CO, CT,
ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY. These states have been identified
as having lower temperature cycling and humidity. Time in service until significant propellant degradation may occur
is projected at between 15-20 years.
Refer to the attached Takata Phase and Zone Summary for additional details on involved vehicles and zones
as well as other projected future Safety Recall applicability for additional Toyota vehicles.
New Vehicles in Dealership Inventory – Reminder
Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However,
below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership
inventory:
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or
deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not
comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle
safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a
violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance
is remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure
involved vehicles are identified and not delivered prior to performing the remedy.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to
4 hours to populate information for newly launched campaigns.
Owner Letter Mailing Date
Toyota will begin to notify owners of vehicles open for remedy approximately one week after the remedy is made
available. A sample of the owner notification letter has been included for your reference. Refer to the table in the
Remedy section of this letter for remedy owner notification timing.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.
Current Phase (Phases 1, 2, 3, and 4) – Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles
currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign
cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if
disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Pre-Owned Vehicle-Safety Recall Customer Contact and Vehicle
Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form,
along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the
customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject
line of the email state “Disclosure Form – G0R” and include the VIN.
Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an
outstanding Special Service Campaign or Safety Recall. Thus, no affected units should be designated, sold or
delivered as a TCUV until the Safety Recall has been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety
Recall unless the defect has been remedied.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously
completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service
Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master Technician
• Master Diagnostic Technician (MDT)
Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Campaign Specific Part Associate E-Learning Training Requirement
The airbag inflator assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore, Parts
Associates involved in this recall are required to complete E-Learning Module (E2140 “Safety Recall D0F – Front
Passenger Airbag Inflator” found on www.uotdealer.com). This E-Learning Module will explain the proper procedure
for documenting and returning the airbag inflator assembly to TK Holdings Incorporated.
S a f e t y R e c a l l G 0 R ( I n t e r i m G 1 R ) – D – P a g e | 5
© 2018 Toyota Motor Sales, USA
Shipping Information for Removed Inflators and Airbag Assemblies
This parts return procedure is applicable to removed airbag inflators, airbag modules, and airbag assemblies. With
this process, each dealer will be required to perform the following:
• Apply a return address label to the outside of each inflator/module/assembly box (label provided by Takata in
the new part box).
• Store the old parts on a pallet until 100 are accumulated or whatever amount is collected after 30 days.
• Keep a running log of how many of each type of inflator/module/assembly are on the pallet.
• Secure the parts on the pallet with shrink wrap.
• Contact Takata at 1-877-650-9409 to arrange LTL pick-up.
• Place an over-pack label on the palletized load and provide the LTL driver with the pre-filled out documentation
that will be sent to the dealer by Takata.
This process will not require the dealer to fill out any paperwork. All documents will be filled out by Takata and returned
to the dealer.
Refer to the Job Aid available on TIS for more details on this process and how to get more labels.
In addition, to compensate dealers for purchasing pallets and shrink wrap, a sublet claim of 0.20 cents per vehicle
may be applied to each inflator replacement warranty claim.
NOTE: This updated inflator recovery program only applies to the continental 48 states. Alaska, Hawaii and the US
Territories must contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa –
Tel #: 210-250-5078 or e-mail: MLGTakataRestraints_International@menloworldwide.com.
Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR)
on TIS, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please
check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
Non-Desiccated Part Recovery
Parts
Model Year/Model Part Number Part Description Quantity
2007 – 2011 Yaris Hatchback
04005-23752 Instrument Panel Airbag Module 1
04005-28352 Wire Harness 1
Local Source Tie-wrap 2
Model/Model Year Part Number Part Description Quantity
2007 – 2012 Yaris Sedan
04006-39252 Instrument Panel Airbag Module 1
04005-28352 Wire Harness 1
Local Source Tie-wrap 2
Model/Model Year Part Number Part Description Quantity
2008 – 2015 Scion xB
04007-06812 Instrument Panel Airbag Inflator 1
04006-66108 A-Pillar Garnish Clip Kit 1
Model/Model Year Part Number Part Description Quantity
2011 – 2014 Sienna
04007-06645 Instrument Panel Airbag Inflator Kit 1
62217-06010 A-Pillar Garnish Clip Kit 2
Dealers should discontinue the installation of the non-desiccated parts listed below for recall, customer pay
repairs AND over-the-counter sales (if applicable).
Model Model Year Part Number Part Description
Yaris HB 2006-2011 73960-52030
AIR BAG ASSY,
INSTR PNL PASS L/DOOR
Yaris Sedan 2007-2012 73960-52080
Corolla
2009-2010 73960-12130
73960-12160
2011-2013 73960-02140
73960-02120
Sienna 2011-2014 73960-08050
73960-08060
4Runner 2010-2016 73960-35080
73960-35081
Matrix 2009-2013 73970-02090
AIR BAG ASSY,
INSTR PNL PASS
Scion xB 2008-2015 73970-12140
Toyota requires all dealers to return any parts listed above that still remain in dealer inventory by utilizing
the Hazmat Part Return Program available. Dealers will be issued a refund for all part returns. This part return
program is outlined in PANT Bulletin 2014-042.
Important Note:
In order to return the inflator, packages must NOT be opened/tampered with.
S a f e t y R e c a l l G 0 R ( I n t e r i m G 1 R ) – D – P a g e | 7
© 2018 Toyota Motor Sales, USA
Model/Model Year Part Number Part Description Quantity
2010 – 2016 4Runner
*04007-58135 Instrument Panel Airbag
Module 1
**04007-1U135-B0 – Light Gray Interior
Or
**04007-1U135-E0 – Sand Beige Interior
A-Pillar Garnish 1
Note:
*04007-14335 is no longer available to order from your facing PDC. This part number is still valid for the repair
however. If you have remaining inventory at your dealer, please continue to use in conjunction with the above A-Pillar
garnishes (if required) when repairing 4Runner vehicles until your inventory has been depleted. Once gone, start
using 04007-58135 for the repair.
**62220-35030-B0 and 62220-35030-E0 are no longer available to order for this safety recall. Please begin using the
campaign specific part numbers 04007-1U135-B0 and 04007-1U135-E0 when replacing the A-Pillar Garnish.
**Only 2010 to Certain 2013 Model Year 4Runner vehicles require A-Pillar garnish replacement. If you have a 2013 –
2016 4Runner that contains an A- Pillar garnish that is bolted in at the top, the A-Pillar DOES NOT require
replacement. See photos below for reference.
REPLACE RE-USE GARNISH
Model/Model Year Part Number Part Description Quantity
2009 – 2013 Matrix
04007-06512 Instrument Panel Airbag Inflator Kit 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
*04007-15112 Bracket Kit 1
-OR-
04007-27112 Instrument Panel Airbag Inflator Kit
(Includes necessary bracket) 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
Note:
*04007-15112 is no longer available to order from your facing PDC. This part number is still valid for the repair
however. If you have remaining inventory at your dealer, please continue to use in conjunction with inflator 04007-
06512 when repairing Matrix vehicles until your inventory has been depleted. Once gone, start using 04007-27112 for
the repair.
Model Year/Model Part Number Part Description Quantity
2009 – 2013 Corolla
04007-06512 Instrument Panel Airbag Inflator Kit 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.
Not Covered No further action required.
Campaign complete, return the vehicle
to the customer.
Covered
Perform repair according to the
applicable Technical Instructions.
Model Op. code Description Flat Rate Hours
2007 – 2011 Yaris Hatchback
2007 – 2012 Yaris Sedan BAG23A Replace Instrument Panel Airbag Module 0.8 hrs/veh
2008 – 2015 Scion xB BGG23D Replace Instrument Panel Airbag Inflator 1.0 hrs/veh
2009 – 2013 Matrix BGG23K Replace Instrument Panel Airbag Inflator Kit 1.7 hrs/veh
2009 – 2013 Corolla BGG23K Replace Instrument Panel Airbag Inflator Kit 1.7 hrs/veh
2010 – 2016 4Runner BGG23V Replace Instrument Panel Airbag Module 3.0 hrs/veh
2011 – 2014 Sienna BGG23U Replace Instrument Panel Airbag Inflator Kit 2.7 hrs/veh
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Dealers may claim the cost for 2 plastic ties and the cost for materials needed for inflator return shipping under
Op. code BAG23A, BGG23D, BGG23K, BGG23U and BGG23V at a maximum rate of $0.70 per vehicle as sublet
type “ZZ.”
• Towing may be offered to the customer and can be claimed under Op. Code BAG23A, BGG23D, BGG23U,
BGG23V and BGG23K as sublet type “TW”. The customer may request vehicle pick up if they reside in areas
where dealerships are not located within reasonable traveling distance or if the customer is not comfortable driving
their vehicle.
• If towing expenses are greater than $250, the dealer’s DSPM should provide authorization.
S a f e t y R e c a l l G 0 R ( I n t e r i m G 1 R ) – D – P a g e | 9
© 2018 Toyota Motor Sales, USA
Loaner Vehicle Reimbursement Procedure
For customer convenience, one of the following alternative transportation options can be claimed for $35 per day:
• Loaner vehicle through Toyota Rent-A-CAR (TRAC)
• Rental vehicle
• Other alternative transportation such as Uber, Lyft or a taxi
Op. Code Description
RNTG0R Vehicle Rental 1 Day
If alternative transportation exceeds 1 day, due to part availability issues such as a backorder, then alternative
transportation can be claimed as sublet type “RT” under the repair Op. Codes BAG23A, BGG23D, BGG23U,
BGG23V or BGG23K.
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
• Rentals greater than 3 days or $35 per day requires DSPM authorization as per the Toyota Transportation
Assistance Policy (TTAP)
Dealer Transportation – Customer Vehicle Pickup and Delivery
• Dealer Transportation Opcode is only to be used if the customer’s vehicle was delivered to and from the
dealer. Transportation sublet is not to exceed $120. These claims may be subject to debit if it is determined
that the vehicle was not picked up or delivered.
• Dealers will determine the transportation cost, which they are allowed to claim as sublet “DE”, under the Dealer
Transportation op code by multiplying their dealer labor rate by 0.7 hours (ex. $100 x 0.7 = $70 Dealer
Transportation).
Model Dealer Transportation
Op Code Sublet $ Amount to be Included on Claim
for Dealer Transportation Cost
2007 – 2011 Yaris
Hatchback
2007 – 2012 Yaris
Sedan
G0RTRA DE 0.7hr x Dealer Labor Rate
2008 – 2015 Scion xB (ex: $100 x 0.7 = $70)
2009 – 2013 Matrix
2009 – 2013 Corolla
2010 – 2016 4Runner
2011 – 2014 Sienna
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified
that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty
Procedure Bulletin PRO17-03 to correct the claim.
Unremedied VIN List:
Toyota is committed to increasing Safety Recall completion rates. Engaging dealerships in customer outreach efforts
is of vital importance to achieving this goal. To this end, dealers who utilize the Service Opportunity Access for
Retention (SOAR) system can access a list of incomplete VINs in their area for campaign G0R. This information is to
be used to contact customers about open recalls ONLY. DO NOT use this information for any other purpose.
For the Takata recall, communications to customers are coordinated with the National Highway Traffic Safety
Administration (NHTSA). To promote clear and consistent messages, Toyota has developed templates for dealers to
use in communications with customers. Dealers may add their logos and contact information in the spaces provided
on the templates. These templates have been provided to the OCPe NBP vendors and will also be available for
download in SOAR.
Please refer to the special Takata Unrepaired VINs for Dealers FAQ included in the dealer package for further
details.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media associates.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A
document is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder
E 0 A
Year Campaign is Launched
8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available
Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-
step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Safety Recalls G0P, G0R, H0A – Remedy Notice
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator
Frequently Asked Questions
Published January 09, 2019
The most recent update will be highlighted with a red box.
◄ IMPORTANT UPDATE ►
DATE TOPIC
January 9, 2019
• Zone A has been expanded to include 2014 Sienna, 2014 – 2016 4Runner and
2014 – 2015 Scion xB vehicles.
• Zone B has been expanded to include 2011 – 2013 Corolla, 2011 – 2013 Matrix,
2011 – 2014 Sienna, 2011 – 2016 4Runner, and 2011 – 2015 Scion xB vehicles.
• Zone C has been expanded to include 2010 – 2013 Corolla, 2010 – 2013 Matrix,
2011 – 2014 Sienna, 2010 – 2016 4Runner and 2010 – 2015 Scion xB vehicles.
• Affected vehicle volume has been updated for 2010 – 2013 4Runner, 2010 – 2013
Scion xB, 2010 – 2013 Matrix, 2010 – 2013 Corolla and 2011 – 2013 Sienna for
Zone A.
• Affected vehicle volume has been updated for 2010 Scion xB, 2010 4Runner,
2010 Corolla and 2010 Matrix for Zone B.
Background
On May 4, 2016, the National Highway Traffic Safety Administration (NHTSA) announced an expansion of the Takata
Airbag Inflator Recalls. This announcement explained that Takata will, over time, recall additional specific front airbag
inflators manufactured with phase-stabilized ammonium nitrate (PSAN) propellant that does not contain a material
called a “desiccant.” This expansion impacts Toyota and multiple other automotive manufacturers using specific
Takata frontal airbag inflators.
On May 16, 2016, Takata filed the first of multiple Defect Information Reports (DIRs) with NHTSA to address the first
phase of this expansion.
On May 23, 2016, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the first phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles.
On January 9, 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the second phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
On January 9, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the third phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. Select vehicles in the fourth phase are
also being opened for remedy. The involved vehicles are described in the attached Phase and Zone summary.
On January 9, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the fourth phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
Page 2 of 5
© 2018 Toyota Motor North America
Q1: What is the condition?
A1: The subject vehicles are equipped with front passenger airbag inflators produced by Takata. The propellant
in these inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high
temperatures. Degraded propellant can cause the inflator to explode during airbag deployment. In the event
of an inflator explosion, metal fragments could pass through the airbag cushion material, striking the vehicle
occupants, and result in serious injury or death.
Q2: Why is Takata recalling all frontal airbag inflators manufactured with phase-stabilized ammonium
nitrate (PSAN) propellant that do not also include a desiccant?
A2: Multiple independent investigations and NHTSA’s independent expert concluded that the ammonium nitrate
propellant in non-desiccated, frontal Takata airbag inflators degrades over time. The degradation is the result
of various factors existing in the location where the vehicle containing the inflators is principally operated,
including long-term exposure to environmental moisture and fluctuating high temperatures.
Q2a: What is the inflator?
A2a: The inflator is a device contained within the airbag assembly. It contains propellant which is ignited to
initiate airbag deployment. When ignited, the propellant expands into an inert gas, inflating the airbag.
Q2b: What happens when the non-desiccated propellant degrades?
A2b: If the propellant degrades substantially, the inflators can become over-pressurized and explode during
airbag deployment.
Q2c: What is a desiccant?
A2c: A desiccant is a material that acts as a drying agent. Desiccants collect moisture present in their
immediate environment, helping to limit moisture absorption by other nearby materials, such as
propellant in an airbag inflator.
Q3: Which airbags in Toyota and Scion vehicles are affected by this Safety Recall?
A3: This Safety Recall only includes certain Takata-produced front Passenger airbag inflators. No front Driver
airbags in these Toyota and Scion vehicles are included.
Q4: Does this involve other airbags in the vehicles?
A4: No. The announcement made by NHTSA only applies to certain front Passenger airbag inflators manufactured
and installed in certain Toyota and Scion vehicles. Other airbags in the vehicles will not be affected by this
announcement or subsequent Safety Recalls involving Toyota and Scion vehicles.
Q5: Which vehicles are involved in this Safety Recall?
A5: Refer to the attached Takata Phase and Zone summary for details on involved vehicles. Also, customers can
refer to Toyota.com/recall and select the Takata Information link to see applicable models and zones.
Q5a: How are the zones identified, and which zone am I located in?
A5a: Refer to the attached Takata Phase and Zone Summary for details on zones.
Q6: Are there any warnings that this condition exists?
A6: No. There are no warnings or other indicators that this condition exists. However, the condition does not
cause the front Passenger airbag to activate when it should not. Also, the front Passenger airbag is
designed to inflate only in certain moderate to severe crashes, and only when a passenger is occupying the
front passenger seat. Therefore, Toyota recommends that no one occupy the front passenger seat until the
remedy is performed.
Further, NHTSA has concluded that the non-desiccated frontal Takata airbag inflators do not pose an
unreasonable risk to safety until they reach a certain level of propellant degradation, which is the result of
time, temperature and environmental moisture, which depends on the vehicle’s location.
Q7: What is Toyota going to do?
Refer to the table below for remedy launch dates. Remedy owner notifications will begin approximately one
week after the anticipated remedy launch.
Page 3 of 5
© 2018 Toyota Motor North America
G0P Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
A
Yaris Hatchback 2006 – 2011 Remedy Available Now
(Launched Mid-October 2016) 95,100
Yaris Sedan
2007 – 2011 Remedy Available Now
(Launched Mid-December 2016) 168,700
2012 Remedy Available Now
(Launched Mid-January 2017) 28,000
Matrix
2009 Remedy Available Now
(Launched Late March 2017) 28,500
2010 Remedy Available Now
(Launched Late June 2017) 14,700
2011 Remedy Available Now
(Launched Late August 2017) 3,100
2012 Remedy Available Now
(Launched Late August 2017) 1,400
2013 Remedy Available Now
(Launched Early January 2018) 1,200
Scion xB
2008 – 2009 Remedy Available Now
(Launched Late March 2017) 54,900
2010 Remedy Available Now
(Launched Early June 2017) 12,200
2011 Remedy Available Now
(Launched Late August 2017) 11,900
2012 Remedy Available Now
(Launched Late August 2017) 18,400
2013 Remedy Available Now
(Launched Early January 2018) 10,200
2014 – 2015 Remedy Available Now
(Launched Early January 2019) 19,100
Corolla
2009 Remedy Available Now
(Launched Late March 2017) 194,200
2010 Remedy Available Now
(Launched Early June 2017) 271,800
2011 Remedy Available Now
(Launched Late August 2017) 141,200
2012 Remedy Available Now
(Launched Early November 2017) 119,200
2013 Remedy Available Now
(Launched Early January 2018) 186,000
4Runner
2010 Remedy Available Now
(Launched Late June 2017) 21,000
2011 Remedy Available Now
(Launched Late August 2017) 29,000
2012 Remedy Available Now
(Launched Early November 2017) 20,600
2013 Remedy Available Now
(Launched Early January 2018) 27,900
2014 – 2016 Remedy Available Now
(Launched Early January 2019) 146,300
Sienna
2011 Remedy Available Now
(Launched Mid-June 2017) 89,800
2012 Remedy Available Now
(Launched Late August 2017) 54,710
2013 Remedy Available Now
(Launched Early January 2018) 62,100
Page 4 of 5
© 2018 Toyota Motor North America
2014 Remedy Available Now
(Launched Early January 2019) 59,900
G0R Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
B
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-October 2016) 30,000
2009 Remedy Available Now
(Launched Mid-January 2017) 9,400
2010-2011 Remedy Available Now
(Launched Early January 2018) 11,200
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-December 2016) 49,900
2009 Remedy Available Now
(Launched Mid-January 2017) 9,300
2010-2012 Remedy Available Now
(Launched Early January 2018) 8,700
Scion xB
2008 Remedy Available Now
(Launched Early June 2017) 18,100
2009 Remedy Available Now
(Launched Late August 2017) 11,400
2010 Remedy Available Now
(Launched Early January 2018) 6,300
2011 – 2015 Remedy Available Now
(Launched Early January 2019) 30,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 185,300
4Runner
2010 Remedy Available Now
(Launched Early January 2018) 13,700
2011 – 2016 Remedy Available Now
(Launched Early January 2019) 135,100
Matrix
2009 Remedy Available Now
(Launched Late August 2017) 18,300
2010 Remedy Available Now
(Launched Early January 2018) 6,900
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 2,500
Corolla
2009 Remedy Available Now
(Launched Early November 2017) 110,800
2010 Remedy Available Now
(Launched Early January 2018) 135,000
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 188,600
H0A Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
C
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 16,400
2009-2011 Remedy Available Now
(Launched Early January 2018) 11,400
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 24,700
2009-2012 Remedy Available Now
(Launched Early January 2018) 9,300
Scion xB 2008 Remedy Available Now 8,600
Page 5 of 5
© 2018 Toyota Motor North America
(Launched Late August 2017)
2009 Remedy Available Now
(Launched Early January 2018) 4,600
2010 – 2015 Remedy Available Now
(Launched Early January 2019) 14,000
Matrix
2009 Remedy Available Now
(Launched Early January 2018) 11,600
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 7,400
Corolla
2009 Remedy Available Now
(Launched Early January 2018) 59,700
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 164,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 97,800
4Runner 2010 – 2016 Remedy Available Now
(Launched Early January 2019) 87,100
Note: Vehicles opened for the remedy can have the repair performed at any authorized Toyota dealership
regardless of geographical location.
Q8: Until the recall is completed, are there any steps I can take to minimize the occurrence of this
condition?
A8: The condition does not cause the front Passenger airbag to activate when it should not. Also, the front
Passenger airbag is designed to inflate only in certain moderate to severe crashes, and only when a passenger
is occupying the front passenger seat. Therefore, Toyota recommends that no one occupy the front passenger
seat until the remedy is performed.
Further, based on multiple independent investigations and NHTSA’s independent expert, NHTSA has
concluded that the non-desiccated frontal Takata airbag inflators do not pose an unreasonable risk to safety
until they reach a certain level of propellant degradation after long-term exposure to environmental moisture
and fluctuating high temperatures. NHTSA and Takata are prioritizing the expanded inflator recalls based on
when involved inflators are more likely to pose an unreasonable risk to safety, considering time, temperature,
and environmental moisture, which depends on a vehicle’s location.
Q9: Are there any indicators that my vehicle is equipped with an affected Takata inflator?
A9: No. There are no indicators. See the Takata Recall Phase and Zone Summary for details on involved
vehicles.
Q10: Are any vehicles currently being manufactured by Toyota, Lexus, or Scion being equipped with Takata
frontal airbag inflators manufactured with PSAN propellant that does not include a desiccant?
A10: No. Toyota, Lexus, and Scion are no longer manufacturing any vehicles with PSAN propellant that does not
include a desiccant.
Q11: How does Toyota obtain my mailing information?
A12: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.
Q12: What if I have additional questions or concerns?
A13: If you have additional questions or concerns go to www.toyota.com/recall, or please contact the Toyota
Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00
am to 4:30 pm Central Time.
FAQ Page 1 of 3
© 2018 Toyota Motor North America
Safety Recalls E04, DSF, F0L – Takata Unrepaired VINs for Dealers
Frequently Asked Questions
Q1: Why is Toyota providing unrepaired VINs to dealers?
A1: Toyota is making every effort to increase the completion rate for the Takata recall. Engaging dealerships in
this effort is of vital importance. Toyota recognizes that dealers have local expertise for their market areas
and need to know what unrepaired vehicles are in their area in order to provide assistance in our efforts.
Q2: How will Toyota provide unrepaired VINs to dealers?
A2: Toyota is developing an integration within the Service Opportunity Access for Retention (SOAR) system to
provide unrepaired VINs and customer contact information to dealers.
Q2a: What if my dealership doesn’t use SOAR today?
A2a: At this time, we can only provide this data through the SOAR system. However, SOAR is free to
access for all dealers. If your dealership would like to obtain access, find and click the SOAR link on
the Service menu in Dealer Daily and follow the instructions to sign up. Note that SET dealers are
not involved in the SOAR program.
Q2b: What if I don’t have access to SOAR?
A2b: If your dealership is not a current SOAR user, please contact the Dealer Daily administrator within
your dealership to gain access. Only users who have a business need to access the data within
SOAR should be provided access.
Q3: Are there any special conditions or terms of use involved with this data?
A3: Yes, each time a dealer accesses the data in SOAR, they will be required to agree to a series of terms and
conditions. The use of this data is strictly prohibited for any purpose other than contacting customers about
the incomplete recall on their vehicle. It cannot be used for marketing of any kind.
Q4: Can I download the data and provide to members of my dealership to reach out to customers?
A4: Yes, we encourage you to use the data to reach customers in your area for the purpose of informing them
about an open recall. We ask that you keep in mind that Terms and Conditions state that you may not load
this data into any other database and you may not retain the data for longer than is necessary to reach out to
customers for that purpose.
Q5: Will I be able to use my OCPe National Business Partner (Epsilon, AutoPoint, Gulf States Marketing)
to reach out to customers in my area?
A5: Yes. A similar integration with National Business Partners which exists today in SOAR will be available for the
Takata unrepaired VINs.
Q5a: Can I provide the data to other Third-Party Vendors?
A5a: Yes, but any Third-Party Vendor which receives this data must be contractually bound in writing to the
same Terms and Conditions which dealers agree to when accessing the data.
Q6: Will Toyota purge the list of unrepaired VINs in my area as they are repaired?
A6: Yes, each night SOAR will be purged of any VINs for which repair warranty claims were received on the
previous day.
Q7: What data will be available in SOAR?
A7: VIN, customer name, address, phone number, and email address. Note that phone number and email address
may not be available for all VINs.
FAQ Page 2 of 3
© 2018 Toyota Motor North America
Q8: What can I send to customers to notify them about their open recall?
A8: Toyota has created specific templates. Dealers MUST use these templates for all communications. These
communications have been designed so that dealers can incorporate their own logo, contact information, and
links to online scheduling systems.
Q8a: Where can I obtain the communication templates?
A8a: Communication templates will be available within SOAR for download.
Q8b: Can I change the content of the templates?
A8b: No. These specific templates have been reviewed as part of the National Highway Traffic Safety
Administration’s (NHTSA) Coordinated Remedy Program. Consistent messaging in communications
about the Takata recalls is important. Dealers should not change the content of the template aside
from adding their dealer logo and contact information. Links to online appointment scheduling can be
added as well as service hours if desired by the dealer.
Q9: What are the terms and conditions of use?
A9: Terms and conditions are shown below. Dealers will be required to agree to these terms and conditions each
time they access this data on VINs with unrepaired Takata inflators in SOAR. Failure to adhere to any of
these terms can result in being denied access to unrepaired VIN information.
In my capacity as a duly-authorized representative of my dealership (“Dealer”), and in my individual capacity, I understand that by clicking ‘I
Agree’ below, I hereby accept, agree and acknowledge on behalf of myself and Dealer that:
a. Dealer is authorized to download and use the Recall Customer Data (as defined below) solely in connection with the applicable
Toyota, Lexus, and Scion recalls only for owners or lessees of Toyota, Lexus or Scion brand motor vehicles that have registration
addresses located within the Dealer’s Primary Market Area, as further modified with actual service customers of Dealer (collectively,
“Customers”), and only to call Customers, or send to Customers direct mail or email reminders, to notify them there is an open recall
for their applicable Toyota, Lexus or Scion vehicle (the “Permitted Purpose”).
b. “Recall Customer Data” means customer (including Customer) first and last name, physical address, phone number, email address,
other contact information, and VIN numbers associated with an open recall.
c. Neither I nor Dealer shall use any Recall Customer Data information for marketing of any kind, nor shall we include any sales, service
or other retail marketing messages in recall reminder communications.
d. I understand that all Recall Customer Data is confidential and proprietary to Toyota Motor Sales, U.S.A., Inc. and its designees
(“Toyota”), and neither I nor Dealer shall disclose it to any person or entity, unless approved in advance and in writing by Toyota.
None of the Recall Customer Data shall be accessed, used or stored outside of the United States.
e. I shall protect and shall not share my access credentials to this Recall Customer Data with anyone (other than, if necessary, with
Dealer’s systems administrator solely for the limited purpose of supporting the Permitted Purpose).
f. I shall not access or use this Recall Customer Data for unauthorized, fraudulent or malicious purposes, or in a manner that could
damage, disable, overburden or impair any of the systems in which the Recall Customer Data is being provided.
g. I understand that storage of the Recall Customer Data within any database or other methodology (including, but not limited to, on
printed materials) for any activity beyond the Permitted Purpose is prohibited. In particular, none of the Recall Customer Data shall be
shared, stored, published, sold or used for any marketing purposes (including, but not limited to, not used to ‘cleanse’ or validate
information in any marketing or customer database). None of the Recall Customer Data shall be comingled with data in any of
Dealer’s database systems.
h. Neither I nor Dealer shall retain the Recall Customer Data for more than the period of time necessary to ensure completion of the
applicable open recall.
i. Dealer shall require each personnel of Dealer who is given access to the Recall Customer Data to agree that he/she shall (i) use the
Recall Customer Data solely as necessary to accomplish his/her work responsibilities related to the open recalls applicable to such
Recall Customer Data, and not for any other purposes or personal reasons; (ii) maintain the secrecy of any password or code that is
provided for access to the Recall Customer Data; and (iii) not attempt to download or copy the Recall Customer Data onto portable
devices or otherwise transfer or disclose the Recall Customer Data for any use not set forth above. Without limiting my agreement to
the other items of this agreement, I hereby agree to each of the items (i) through (iii) of this item i.
FAQ Page 3 of 3
© 2018 Toyota Motor North America
j. Dealer shall keep records of any individuals who are given access to the Recall Customer Data for a period of no less than 5 years,
and shall provide copies of such records to Toyota upon request.
k. Neither I nor Dealer may share the Recall Customer Data with any third party whatsoever, except as follows:
a. If Dealer has an active agreement with one of the approved National Business Partners identified by Toyota through the
Owner Communication Program Essentials program (or any successor program regarding vendor ‘partnerships’ for digital
and print communication fulfillment identified by Toyota from time to time) (herein the “OCPE Program”), Dealer may
provide Recall Customer Data only of Dealer’s Customers to such OCPE Program National Business Partner via the Service
Opportunity Access for Retention (or “SOAR”) portal, solely to conduct Customer notifications for open recalls applicable to
such Recall Customer Data, on Dealer’s behalf for the Permitted Purpose (and for no other purpose).
b. If Dealer wishes to have a third party that is not an OCPE Program National Business Partner access the Recall Customer
Data, Dealer may (A) only provide Recall Customer Data only of Dealer’s Customers to such third party for the purpose of
conducting Customer notifications on Dealer’s behalf for the Permitted Purpose, and (B) only permit access if such thirdparty
has signed a Third Party Processor Agreement with R. L. Polk & Co. (“IHS Markit”) (and any state-designated or
required documentation) permitting access to such Recall Customer Data. If Dealer elects to proceed in this manner, please
contact quality_compliance@toyota.com for further details and instructions.
l. I and Dealer shall follow all other instructions that Toyota may issue from time to time about the use of the Recall Customer Data and
respond in a timely, complete, and accurate manner to any inquiries from Toyota regarding usage of the Recall Customer Data
(including, but not limited to, making such information available to IHS Markit).
m. I acknowledge that use of the data other than for the Permitted Purpose may violate State or Federal laws (or both), including but not
limited to the Driver’s Privacy Protection Act of 1994, 18 U.S.C. §§ 2721–25. I and Dealer shall comply with all applicable laws,
including, but not limited to the Driver’s Privacy Protection Act of 1994.
n. By accessing or otherwise using the Recall Customer Data, Dealer agrees to defend, indemnify and hold harmless IHS Markit,
Toyota, and their respective parents, affiliates and subsidiaries, and their respective agents, employees, representatives, contractors,
officers, directors, principals, attorneys, shareholders, and the predecessors, successors, beneficiaries, and assigns of each of them,
from any claims arising out of or related to Dealer’s (or my) retention, comingling, or other unauthorized use of the Recall Customer
Data. I and Dealer acknowledge and agree that IHS Markit is an intended third-party beneficiary of this agreement, and therefore has
the right to directly enforce the provisions of this agreement.
o. Dealer and I understand and agree that Toyota may suspend or terminate access to the Recall Customer Data at any time, with or
without cause, and with or without prior notice. Dealer and I acknowledge and agree that Toyota shall have no liability for any such
suspension or termination. TO THE GREATEST EXTENT PERMITTED BY LAW, THE RECALL CUSTOMER DATA IS PROVIDED
ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THERE ARE NO WARRANTIES, EXPRESS, IMPLIED AND/OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE
RECALL CUSTOMER DATA OR OTHER INFORMATION, AND NO WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
p. No oral or prior written commitments of Toyota shall be deemed a part or modification of this agreement. Invalidity, illegality or
unenforceability of any provision or any part of any provision of this agreement shall not affect or impair the validity, legality or
enforceability of any other provision or any part of any other provision of this agreement. This agreement is governed by and
construed in accordance with the laws of the State of Texas, without regard to conflicts of law principles thereunder. Notwithstanding
the governing law provisions of this agreement, the application of the Uniform Computer Information Transactions Act in whatever
form it may be adopted and/or enacted, is specifically excluded under this agreement. This agreement shall be construed according
to its fair meaning and as if prepared by all parties. All actions or proceedings arising in connection with this agreement shall be tried
and litigated exclusively in either the State courts of Texas in the County of Collin, or in the Federal courts of the Northern District of
Texas, Dallas Division, Dallas County, and this choice of venue is intended to be mandatory and not permissive in nature. Each party
hereby waives any right to assert the doctrine of forum non conveniens or similar doctrine, or to object to venue. The parties hereby
stipulate that the State courts of Texas in the County of Collin County, and the Federal courts of the Northern District of Texas, Dallas
Division, Dallas County have in personam jurisdiction and venue over each of them for the purpose of litigating any dispute,
controversy or proceeding arising out of or related to this agreement.
I UNDERSTAND AND DO LEGALLY BIND THE DEALER AND MYSELF TO ALL OF THE FOREGOING TERMS AND CONDITIONS.
© 2018 Toyota Motor North America
Published January 09, 2019 Revision: 14
NHTSA-Takata Airbag Inflator Expansion
Summary of Phases / Zones
These Safety Recalls have been structured with multiple phases across three
geographic zones. Time, Temperature, and Humidity have been found by NHTSA and
multiple independent investigations to contribute to significant Takata airbag inflator
propellant degradation that can lead to an unreasonable risk of inflator rupture.
ZONE A: Includes states with high temperature cycling and humidity. Time in service
until significant propellant degradation may occur is projected at 6-9 years.
ZONE B: Includes states with moderate temperature cycling and humidity. Time in
service until significant propellant degradation may occur is projected at 10-15 years.
ZONE C: Includes states with lower temperature cycling and humidity. Time in service
until significant propellant degradation may occur is projected at 15-20 years.
Full Model Year Involved
in current Safety Recall
– Remedy
Partial Model Year Involved in
current Safety Recall – Remedy
Follow the steps below to understand if your vehicle may be involved in a current or
future Safety Recall:
1. Identify the geographic zone where you live or principally operate the vehicle;
A, B, or C.
2. Locate your applicable Zone Table and the vehicle model and model year.
3. Refer to the Phase Definition at the bottom of each table for the Phase and
Safety Recall Timing.
Note: The vehicle models and model years described on this document represent the
best information currently available to Toyota and are subject to change if additional
information is identified by Toyota, Takata, or NHTSA. In addition, all remedy launch
targets are subject to change.
Some late production 2016 model year 4Runner vehicles have been manufactured with an
airbag that is not affected by this Safety Recall condition and will not be included in a future
phase. To determine if your 2016 model year 4Runner will be included, refer to your dealer.
Timing of Projected Safety Recall Phase Announcement
Phase 1: May 2016
Phase 2: January 2017
Phase 3: January 2018
Phase 4: January 2019
TOYOTA
This notice applies to your vehicle:
[VIN]
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
IMPORTANT SAFETY RECALL (Remedy Notice)
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator
NHTSA Recall No. 16V-340, 17V-006, 18V-024, 18V-025 and 19V-XXX
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic
and Motor Vehicle Safety Act. Toyota has decided that a defect,
which relates to motor vehicle safety, exists in the vehicles
described below:
• 2006 – 2011 Yaris Hatchback
• 2007 – 2012 Yaris Sedan
• 2008 – 2015 Scion xB
• 2009 – 2013 Corolla
• 2009 – 2013 Matrix
• 2010 – 2016 4Runner
• 2011 – 2014 Sienna
You received this notice because our records, which are based
primarily on state registration and title data, indicate that you are
the current owner.
What is the condition?
The subject vehicles are equipped with front passenger airbag
inflators produced by Takata. The propellant in these inflators
may degrade after prolonged exposure to high absolute humidity
and fluctuating high temperatures. Degraded propellant can
cause the inflator to explode during airbag deployment. In the
event of an inflator explosion, metal fragments could pass
through the airbag cushion material, striking the vehicle
occupants, and result in serious injury or death.
What should you do?
Please contact any authorized Toyota
dealer to schedule an appointment to
have the remedy performed as soon as
possible. Your local Toyota dealer will
be more than happy to answer any of
your questions.
 To find a dealer near you, visit
www.toyota.com/dealers.
 For more information on this and other
Safety Recalls, including Frequently
Asked Questions, visit
www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number
(VIN) noted above to review
information specific to your vehicle.
 If you require further assistance, you
may contact the Toyota Customer
Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to
7:00 pm, Saturday 7:00 am to 4:30 pm
Central Time.
What will Toyota do?
Any authorized Toyota dealer will replace the airbag inflator or the airbag assembly, depending on the vehicle model,
at NO CHARGE to you.SAMPLE
This is an important Safety Recall
The remedy will take approximately one to three hours. However, depending on the dealer’s work schedule, it
may be necessary to make your vehicle available for a longer period.
Until the remedy is performed, we recommend that you do not operate the vehicle with an occupant in
the front passenger seat. We sincerely apologize for any inconvenience this will cause, but we are taking this
action to ensure your safety.
If you are uncomfortable driving the vehicle to the dealership, your local authorized Toyota dealer may arrange
for vehicle pickup.
What if you have other questions?
For more information about Takata Recalls please see Toyota’s
website (www.toyota.com/recall) or the National Highway Traffic
Safety Administration (NHTSA) website (www.safercar.gov).
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you
may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair order,
proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners
account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recall and Service
Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address
or fax number shown below:
Toyota Customer Experience Center – TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.
To visit Toyota.com/recall from your
smart phone, scan the QR code to the
left. Here you will find the most
current Takata recall information and
be able to check repair applicability
specific to your VIN #. SAMPLE
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward
a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without
charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY:
1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
SAMPLE
© 2016 Toyota Motor Sales, USA
TOYOTA
Published October 13, 2016
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
PRE-OWNED – SAFETY RECALL CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
Pre-Owned Vehicles ONLY (Not Applicable for TCUV units)
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been
performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-
digit Vehicle Identification Number (VIN).
Model Model Year
Customer Information
Customer Name Customer Email
Customer Address Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for Safety Recall and other campaign communications. If
you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate
or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN Campaign Code

© 2018 Toyota Motor North America
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
The most recent updates in the attached Dealer Letter will be highlighted with a red box.
DATE TOPIC
5/09/2019 Loaner Vehicle Reimbursement Procedure has been updated.
1/9/2019 • This Safety Recall has been expanded to include 2010 – 2013 Corolla, 2010 – 2013 Matrix, 2011
– 2014 Sienna, 2010 – 2016 4Runner and 2010 – 2015 Scion xB vehicles.
07/17/2018
• Dealer Transportation Section added with new opcode and sublet for Customer Vehicle Pickup and
Delivery.
• A new section titled “Unremedied VINs for Dealers” has been added for SOAR.
• Additional Part Numbers added in the Non-Desiccated Part Recovery section.
• Technician Training Requirements have been updated.
4/18/2018 • A new section titled Non-Desiccated Part Recovery, has been added.
• Warranty Reimbursement Procedure details have been updated.
2/22/2018 • Additional Information for Matrix Part Numbers has been added.
1/9/2018 • This Safety Recall has been expanded to include 2009 Corolla, Matrix and Scion xB, as well as
2009-2011 Yaris Hatchback and 2009-2012 Yaris Sedan vehicles.
11/2/2017 • New part number available for the remedy of Scion xB vehicles.
8/31/2017 • Remedy is now available for 2008 Scion xB vehicles.
• Loaner Vehicle Reimbursement section updated to require invoices.
4/14/2017 • Loaner Vehicle Reimbursement Procedure has been updated.
• Customer Towing sublet added under Warranty Reimbursement Procedure.
3/10/2017 • Estimated remedy timing for all vehicles has been added.
1/12/2017 • Additional information for Phase Two launch has been added.
12/13/2016 • Remedy is now available for Yaris Sedan.
• Vehicle UIOs have been updated.
12/1/2016
• Loaner vehicle reimbursement section has been updated to include additional coverage.
• Return shipping information for removed inflators/airbags has been added.
• 2016 model year 4Runner VIN Lookup website for future phase eligibility has been highlighted.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2018 Toyota Motor North America
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
Published January 12, 2017
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject: Safety Recall H0A – Remedy Notice
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator (Zone C)
Background
On May 4, 2016, the National Highway Traffic Safety Administration (NHTSA) announced an expansion of the Takata
Airbag Inflator Recalls. This announcement explained that Takata will, over time, recall additional specific front airbag
inflators manufactured with phase-stabilized ammonium nitrate (PSAN) propellant that does not contain a material
called a “desiccant.” This expansion impacts Toyota and multiple other automotive manufacturers using specific
Takata frontal airbag inflators.
On January 9, 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the second phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on the vehicles described below:
• 2007 – 2008 Yaris Hatchback
• 2007 – 2008 Yaris Sedan
• 2008 Scion xB
On January 09, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the third phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. Select vehicles in the fourth phase are
also being opened for remedy. The involved vehicles are described in the attached Phase and Zone summary.
• 2009 Corolla
• 2009 Matrix
• 2009-2011 Yaris Hatchback
• 2009-2012 Yaris Sedan
• 2009 Scion xB
On January 9, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the fourth phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
• 2010 – 2013 Corolla
• 2010 – 2013 Matrix
• 2010 – 2015 Scion xB
• 2011 – 2014 Sienna
• 2010 – 2016 4Runner
Condition
The subject vehicles are equipped with front passenger airbag inflators produced by Takata. The propellant in these
inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures.
Degraded propellant can cause the inflator to explode during airbag deployment. In the event of an inflator explosion,
metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious
injury or death.
Remedy
The remedy will consist of the replacement of the airbag inflator or the airbag assembly, depending on the vehicle
model. Refer to the table below for remedy launch date.
H0A Status Chart
C
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 16,400
2009-2011 Remedy Available Now
(Launched Early January 2018) 11,500
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 24,700
2009-2012 Remedy Available Now
(Launched Early January 2018) 9,400
Scion xB
2008 Remedy Available Now
(Launched Late August 2017) 8,600
2009 Remedy Available Now
(Launched Early January 2018) 4,600
2010 – 2015 Remedy Available Now
(Launched Early January 2019) 14,000
Matrix
2009 Remedy Available Now
(Launched Early January 2018) 11,600
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 7,400
Corolla
2009 Remedy Available Now
(Launched Early January 2018) 59,700
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 164,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 97,800
4Runner 2010 – 2016 Remedy Available Now
(Launched Early January 2019) 87,200
Note:
• Vehicles opened for the remedy can have the repair performed at any authorized Toyota dealership regardless
of geographical location.
Covered Vehicles
This Safety Recall currently covers the second, third and fourth phases of Zone C.
• Phase Two includes approximately 49,600 Toyota and Scion vehicles in this Safety Recall.
• Phase Three includes approximately 85,700 Toyota and Scion vehicles in this Safety Recall
• Phase Four includes approximately 370,500 Toyota and Scion vehicles in this Safety Recall.
Refer to the table in the previous section for additional UIO information.
Zone Descriptions
Time, temperature, and humidity have been found by NHTSA and multiple independent investigations to contribute to
significant propellant degradation that can lead to an unreasonable risk of inflator rupture. Based on this information,
NHTSA has identified the specific states and U.S. territories for each of the three Zones.
ZONE A: G0P (Interim G1P): Zone A vehicles are identified as having been originally sold, currently registered, or
previously registered in a Zone A state or US territory: AL, CA, FL, GA, HI, LA, MS, SC, TX, American Samoa, Guam,
Puerto Rico, Saipan, and the US Virgin Islands. These states and U.S. territories have been identified as having high
temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at
between 6-9 years.
S a f e t y R e c a l l H 0 A ( I n t e r i m H 1 A ) – D – P a g e | 3
© 2018 Toyota Motor North America
ZONE B: G0R (Interim G1R): Zone B vehicles are identified as having been originally sold, currently registered, or
previously registered in a Zone B states: AZ, AR, DE, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA,
TN, VA, WV, and the District of Columbia. These states have been identified as having moderate temperature cycling
and humidity. Time in service until significant propellant degradation may occur is projected at between 10-15 years.
ZONE C: H0A (Interim H1A): Zone C vehicles are identified as having not been originally sold in zone A or B, not
currently registered in Zone A or B, and never previously registered in Zone A or B. Zone C states are: AK, CO, CT,
ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY. These states have been identified
as having lower temperature cycling and humidity. Time in service until significant propellant degradation may occur
is projected at between 15-20 years.
Refer to the attached Takata Phase and Zone Summary for additional details on involved vehicles and zones
as well as other projected future Safety Recall applicability for additional Toyota vehicles.
Owner Letter Mailing Date
Toyota will begin to notify owners of vehicles open for remedy approximately one week after the remedy is made
available. Refer to the table in the Remedy section of this letter for remedy owner notification timing.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.
Current Phase (Phases 2, 3, and 4) – Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles
currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign
cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if
disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Pre-Owned Vehicle-Safety Recall Customer Contact and Vehicle
Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form,
along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the
customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject
line of the email state “Disclosure Form-H0A” and include the VIN.
Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an
outstanding Special Service Campaign or Safety Recall. Thus, no affected units should be designated, sold or
delivered as a TCUV until the Safety Recall has been completed on that vehicle.
New Vehicles in Dealership Inventory – Reminder
Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However,
below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership
inventory:
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or
deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not
comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle
safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a
violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance
is remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure
involved vehicles are identified and not delivered prior to performing the remedy.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to
4 hours to populate information for newly launched campaigns.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety
Recall unless the defect has been remedied.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously
completed E-Learning Course SC13B, you do not have to take SC18A), in addition to “Safety Recall and Service
Campaign Essentials”, and currently hold at least one of the following certifications levels:
• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master Technician
• Master Diagnostic Technician (MDT)
Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Campaign Specific Part Associate E-Learning Training Requirement
The airbag inflator assembly being replaced during this campagn is a Class 9 Hazmat part. Therefore, Parts
Associates involved in this recall are required to complete E-Learning Module (E2140 “Safety Recall D0F – Front
Passenger Airbag Inflator” found on www.uotdealer.com). This E-Learning Module will explain the proper procedure
for documenting and returning the airbag inflator assembly to TK Holdings Incorporated.
Shipping Information for Removed Inflators and Airbag Assemblies
This parts return procedure is applicable to removed airbag inflators, airbag modules, and airbag assemblies. With
this process, each dealer will be required to perform the following:
• Apply a return address label to the outside of each inflator/module/assembly box (label provided by Takata in
the new part box).
• Store the old parts on a pallet until 100 are accumulated or whatever amount is collected after 30 days.
• Keep a running log of how many of each type of inflator/module/assembly are on the pallet.
• Secure the parts on the pallet with shrink wrap.
• Contact Takata at 1-877-650-9409 to arrange LTL pick-up.
• Place an over-pack label on the palletized load and provide the LTL driver with the pre-filled out documentation
that will be sent to the dealer by Takata.
This process will not require the dealer to fill out any paperwork. All documents will be filled out by Takata and returned
to the dealer.
Refer to the Job Aid available on TIS for more details on this process and how to get more labels.
In addition, to compensate dealers for purchasing pallets and shrink wrap, a sublet claim of 0.20 cents per vehicle
may be applied to each inflator replacement warranty claim.
NOTE: This updated inflator recovery program only applies to the continental 48 states. Alaska, Hawaii and the US
Territories must contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa –
Tel #: 210-250-5078 or e-mail: MLGTakataRestraints_International@menloworldwide.com.
S a f e t y R e c a l l H 0 A ( I n t e r i m H 1 A ) – D – P a g e | 5
© 2018 Toyota Motor North America
Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR)
on TIS, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please
check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
Non-Desiccated Part Recovery
Parts
Model/Model Year Part Number Part Description Quantity
2007 – 2011 Yaris Hatchback
04005-23752 Instrument Panel Airbag Module 1
04005-28352 Wire Harness 1
Local Source Tie-wrap 2
Dealers should discontinue the installation of the non-desiccated parts listed below for recall, customer pay
repairs AND over-the-counter sales (if applicable).
Model Model Year Part Number Part Description
Yaris HB 2006-2011 73960-52030
AIR BAG ASSY,
INSTR PNL PASS L/DOOR
Yaris Sedan 2007-2012 73960-52080
Corolla
2009-2010 73960-12130
73960-12160
2011-2013 73960-02140
73960-02120
Sienna 2011-2014 73960-08050
73960-08060
4Runner 2010-2016 73960-35080
73960-35081
Matrix 2009-2013 73970-02090
AIR BAG ASSY,
INSTR PNL PASS
Scion xB 2008-2015 73970-12140
Toyota requires all dealers to return any parts listed above that still remain in dealer inventory by utilizing
the Hazmat Part Return Program available. Dealers will be issued a refund for all part returns. This part return
program is outlined in PANT Bulletin 2014-042.
Important Note:
In order to return the inflator, packages must NOT be opened/tampered with.
Model/Model Year Part Number Part Description Quantity
2007 – 2012 Yaris Sedan
04006-39252 Instrument Panel Airbag Module 1
04005-28352 Wire Harness 1
Local Source Tie-wrap 2
Model/Model Year Part Number Part Description Quantity
2008 – 2015 Scion xB
04007-06812 Instrument Panel Airbag Inflator 1
04006-66108 A-Pillar Garnish Clip Kit 1
Model/Model Year Part Number Part Description Quantity
2009 – 2013 Matrix
04007-06512 Instrument Panel Airbag Inflator Kit 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
**04007-15112 Bracket Kit 1
-OR-
04007-27112 Instrument Panel Airbag Inflator Kit
(Includes necessary bracket) 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
**Note: 04007-15112 is no longer available to order from your facing PDC. This part number is still valid for the repair however. If you
have remaining inventory at your dealer, please continue to use in conjunction with inflator 04007-06512 when repairing Matrix vehicles
until your inventory has been depleted. Once gone, start using 04007-27112 for the repair.
S a f e t y R e c a l l H 0 A ( I n t e r i m H 1 A ) – D – P a g e | 7
© 2018 Toyota Motor North America
Model/Model Year Part Number Part Description Quantity
2010 – 2016 4Runner
*04007-58135 Instrument Panel Airbag
Module 1
**04007-1U135-B0 – Light Gray Interior
Or
**04007-1U135-E0 – Sand Beige Interior
A-Pillar Garnish 1
Note:
*04007-14335 is no longer available to order from your facing PDC. This part number is still valid for the repair
however. If you have remaining inventory at your dealer, please continue to use in conjunction with the above A-Pillar
garnishes (if required) when repairing 4Runner vehicles until your inventory has been depleted. Once gone, start
using 04007-58135 for the repair.
**62220-35030-B0 and 62220-35030-E0 are no longer available to order for this safety recall. Please begin using the
campaign specific part numbers 04007-1U135-B0 and 04007-1U135-E0 when replacing the A-Pillar Garnish.
**Only 2010 to Certain 2013 Model Year 4Runner vehicles require A-Pillar garnish replacement. If you have a 2013 –
2016 4Runner that contains an A- Pillar garnish that is bolted in at the top, the A-Pillar DOES NOT require
replacement. See photos below for reference.
REPLACE RE-USE GARNISH
Model/Model Year Part Number Part Description Quantity
2011 – 2014 Sienna
04007-06645 Instrument Panel Airbag Inflator Kit 1
62217-06010 A-Pillar Garnish Clip Kit 2
Model Year/Model Part Number Part Description Quantity
2009 – 2013 Corolla
04007-06512 Instrument Panel Airbag Inflator Kit 1
04006-66108 A-Pillar Garnish Clip Kit
(Vehicles with Side Curtain Shield Airbag Only) 1
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.
Not Covered No further action required.
Campaign complete, return the vehicle
to the customer.
Covered
Perform repair according to the
applicable Technical Instructions.
Model Op. code Description Flat Rate Hours
2007 – 2011 Yaris Hatchback
2007 – 2012 Yaris Sedan BKG23J Replace Instrument Panel Airbag Module 0.8 hrs/veh
2008 – 2015 Scion xB BKG23D Replace Instrument Panel Airbag Inflator 1.0 hrs/veh
2009 – 2013 Corolla BKG23K Replace Instrument Panel Airbag Inflator Kit 1.7 hrs/veh
2009 – 2013 Matrix BKG23K Replace Instrument Panel Airbag Inflator Kit 1.7 hrs/veh
2011 – 2014 Sienna BKG23U Replace Instrument Panel Airbag Inflator Kit 2.7 hrs/veh
2010 – 2016 4Runner BKG23V Replace Instrument Panel Airbag Module 3.0 hrs/veh
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Dealers may claim the cost for 2 plastic ties and the cost for materials needed for inflator return shipping under
Op. code BKG23J, BKG23D, BKG23U, BKG23V and BGG23K at a maximum rate of $0.70 per vehicle as sublet
type “ZZ.”
• Towing may be offered to the customer and can be claimed under Op. Code BKG23J, BKG23D, BKG23U,
BKG23V and BKG23K as sublet type “TW”. The customer may request vehicle pick up if they reside in areas
where dealerships are not located within reasonable traveling distance or if the customer is not comfortable driving
their vehicle.
• If towing expenses are greater than $250, the dealer’s DSPM should provide authorization.
Loaner Vehicle Reimbursement Procedure
For customer convenience, one of the following alternative transportation options can be claimed for $35 per day:
• Loaner vehicle through Toyota Rent-A-CAR (TRAC)
• Rental vehicle
• Other alternative transportation such as Uber, Lyft or a taxi
Op. Code Description
RNTH0A Vehicle Rental 1 Day
If alternative transportation exceeds 1 day, due to part availability issues such as a backorder, then alternative
transportation can be claimed as sublet type “RT” under the repair Op. Codes BKG23J, BKG23D, BKG23U,
BKG23V or BKG23K.
NOTE:
• Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
• Rentals greater than 3 days or $35 per day requires DSPM authorization as per the Toyota Transportation
Assistance Policy (TTAP)
S a f e t y R e c a l l H 0 A ( I n t e r i m H 1 A ) – D – P a g e | 9
© 2018 Toyota Motor North America
Dealer Transportation – Customer Vehicle Pickup and Delivery
• Dealer Transportation Opcode is only to be used if the customer’s vehicle was delivered to and from the
dealer. Transportation sublet is not to exceed $120. These claims may be subject to debit if it is determined
that the vehicle was not picked up or delivered.
• Dealers will determine the transportation cost, which they are allowed to claim as sublet “DE”, under the Dealer
Transportation op code by multiplying their dealer labor rate by 0.7 hours (ex. $100 x 0.7 = $70 Dealer
Transportation).
Model Dealer Transportation
Op Code Sublet $ Amount to be Included on Claim
for Dealer Transportation Cost
2007 – 2011 Yaris
Hatchback
2007 – 2012 Yaris
Sedan
H0ATRA DE 0.7hr x Dealer Labor Rate
2008 – 2015 Scion xB (ex: $100 x 0.7 = $70)
2009 – 2013 Matrix
2009 – 2013 Corolla
2011 – 2014 Sienna
2010 – 2016 4Runner
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified
that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty
Procedure Bulletin PRO17-03 to correct the claim.
Unremedied VIN List:
Toyota is committed to increasing Safety Recall completion rates. Engaging dealerships in customer outreach efforts
is of vital importance to achieving this goal. To this end, dealers who utilize the Service Opportunity Access for
Retention (SOAR) system can access a list of incomplete VINs in their area for campaign H0A. This information is to
be used to contact customers about open recalls ONLY. DO NOT use this information for any other purpose.
For the Takata recall, communications to customers are coordinated with the National Highway Traffic Safety
Administration (NHTSA). To promote clear and consistent messages, Toyota has developed templates for dealers to
use in communications with customers. Dealers may add their logos and contact information in the spaces provided
on the templates. These templates have been provided to the OCPe NBP vendors and will also be available for
download in SOAR.
Please refer to the special Takata Unrepaired VINs for Dealers FAQ included in the dealer package for further
details.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media associates.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A
document is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder
E 0 A
Year Campaign is Launched
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)
Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-
step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Safety Recalls G0P, G0R, H0A – Remedy Notice
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator
Frequently Asked Questions
Published January 09, 2019
The most recent update will be highlighted with a red box.
◄ IMPORTANT UPDATE ►
DATE TOPIC
January 9, 2019
• Zone A has been expanded to include 2014 Sienna, 2014 – 2016 4Runner and
2014 – 2015 Scion xB vehicles.
• Zone B has been expanded to include 2011 – 2013 Corolla, 2011 – 2013 Matrix,
2011 – 2014 Sienna, 2011 – 2016 4Runner, and 2011 – 2015 Scion xB vehicles.
• Zone C has been expanded to include 2010 – 2013 Corolla, 2010 – 2013 Matrix,
2011 – 2014 Sienna, 2010 – 2016 4Runner and 2010 – 2015 Scion xB vehicles.
• Affected vehicle volume has been updated for 2010 – 2013 4Runner, 2010 – 2013
Scion xB, 2010 – 2013 Matrix, 2010 – 2013 Corolla and 2011 – 2013 Sienna for
Zone A.
• Affected vehicle volume has been updated for 2010 Scion xB, 2010 4Runner,
2010 Corolla and 2010 Matrix for Zone B.
Background
On May 4, 2016, the National Highway Traffic Safety Administration (NHTSA) announced an expansion of the Takata
Airbag Inflator Recalls. This announcement explained that Takata will, over time, recall additional specific front airbag
inflators manufactured with phase-stabilized ammonium nitrate (PSAN) propellant that does not contain a material
called a “desiccant.” This expansion impacts Toyota and multiple other automotive manufacturers using specific
Takata frontal airbag inflators.
On May 16, 2016, Takata filed the first of multiple Defect Information Reports (DIRs) with NHTSA to address the first
phase of this expansion.
On May 23, 2016, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the first phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles.
On January 9, 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the second phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
On January 9, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the third phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. Select vehicles in the fourth phase are
also being opened for remedy. The involved vehicles are described in the attached Phase and Zone summary.
On January 9, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) identifying the vehicles involved in the fourth phase of the Takata recall and informing the
agency of our intent to conduct a voluntary Safety Recall on these vehicles. The involved vehicles are described in
the attached Phase and Zone summary.
Page 2 of 5
© 2018 Toyota Motor North America
Q1: What is the condition?
A1: The subject vehicles are equipped with front passenger airbag inflators produced by Takata. The propellant
in these inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high
temperatures. Degraded propellant can cause the inflator to explode during airbag deployment. In the event
of an inflator explosion, metal fragments could pass through the airbag cushion material, striking the vehicle
occupants, and result in serious injury or death.
Q2: Why is Takata recalling all frontal airbag inflators manufactured with phase-stabilized ammonium
nitrate (PSAN) propellant that do not also include a desiccant?
A2: Multiple independent investigations and NHTSA’s independent expert concluded that the ammonium nitrate
propellant in non-desiccated, frontal Takata airbag inflators degrades over time. The degradation is the result
of various factors existing in the location where the vehicle containing the inflators is principally operated,
including long-term exposure to environmental moisture and fluctuating high temperatures.
Q2a: What is the inflator?
A2a: The inflator is a device contained within the airbag assembly. It contains propellant which is ignited to
initiate airbag deployment. When ignited, the propellant expands into an inert gas, inflating the airbag.
Q2b: What happens when the non-desiccated propellant degrades?
A2b: If the propellant degrades substantially, the inflators can become over-pressurized and explode during
airbag deployment.
Q2c: What is a desiccant?
A2c: A desiccant is a material that acts as a drying agent. Desiccants collect moisture present in their
immediate environment, helping to limit moisture absorption by other nearby materials, such as
propellant in an airbag inflator.
Q3: Which airbags in Toyota and Scion vehicles are affected by this Safety Recall?
A3: This Safety Recall only includes certain Takata-produced front Passenger airbag inflators. No front Driver
airbags in these Toyota and Scion vehicles are included.
Q4: Does this involve other airbags in the vehicles?
A4: No. The announcement made by NHTSA only applies to certain front Passenger airbag inflators manufactured
and installed in certain Toyota and Scion vehicles. Other airbags in the vehicles will not be affected by this
announcement or subsequent Safety Recalls involving Toyota and Scion vehicles.
Q5: Which vehicles are involved in this Safety Recall?
A5: Refer to the attached Takata Phase and Zone summary for details on involved vehicles. Also, customers can
refer to Toyota.com/recall and select the Takata Information link to see applicable models and zones.
Q5a: How are the zones identified, and which zone am I located in?
A5a: Refer to the attached Takata Phase and Zone Summary for details on zones.
Q6: Are there any warnings that this condition exists?
A6: No. There are no warnings or other indicators that this condition exists. However, the condition does not
cause the front Passenger airbag to activate when it should not. Also, the front Passenger airbag is
designed to inflate only in certain moderate to severe crashes, and only when a passenger is occupying the
front passenger seat. Therefore, Toyota recommends that no one occupy the front passenger seat until the
remedy is performed.
Further, NHTSA has concluded that the non-desiccated frontal Takata airbag inflators do not pose an
unreasonable risk to safety until they reach a certain level of propellant degradation, which is the result of
time, temperature and environmental moisture, which depends on the vehicle’s location.
Q7: What is Toyota going to do?
Refer to the table below for remedy launch dates. Remedy owner notifications will begin approximately one
week after the anticipated remedy launch.
Page 3 of 5
© 2018 Toyota Motor North America
G0P Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
A
Yaris Hatchback 2006 – 2011 Remedy Available Now
(Launched Mid-October 2016) 95,100
Yaris Sedan
2007 – 2011 Remedy Available Now
(Launched Mid-December 2016) 168,700
2012 Remedy Available Now
(Launched Mid-January 2017) 28,000
Matrix
2009 Remedy Available Now
(Launched Late March 2017) 28,500
2010 Remedy Available Now
(Launched Late June 2017) 14,700
2011 Remedy Available Now
(Launched Late August 2017) 3,100
2012 Remedy Available Now
(Launched Late August 2017) 1,400
2013 Remedy Available Now
(Launched Early January 2018) 1,200
Scion xB
2008 – 2009 Remedy Available Now
(Launched Late March 2017) 54,900
2010 Remedy Available Now
(Launched Early June 2017) 12,200
2011 Remedy Available Now
(Launched Late August 2017) 11,900
2012 Remedy Available Now
(Launched Late August 2017) 18,400
2013 Remedy Available Now
(Launched Early January 2018) 10,200
2014 – 2015 Remedy Available Now
(Launched Early January 2019) 19,100
Corolla
2009 Remedy Available Now
(Launched Late March 2017) 194,200
2010 Remedy Available Now
(Launched Early June 2017) 271,800
2011 Remedy Available Now
(Launched Late August 2017) 141,200
2012 Remedy Available Now
(Launched Early November 2017) 119,200
2013 Remedy Available Now
(Launched Early January 2018) 186,000
4Runner
2010 Remedy Available Now
(Launched Late June 2017) 21,000
2011 Remedy Available Now
(Launched Late August 2017) 29,000
2012 Remedy Available Now
(Launched Early November 2017) 20,600
2013 Remedy Available Now
(Launched Early January 2018) 27,900
2014 – 2016 Remedy Available Now
(Launched Early January 2019) 146,300
Sienna
2011 Remedy Available Now
(Launched Mid-June 2017) 89,800
2012 Remedy Available Now
(Launched Late August 2017) 54,710
2013 Remedy Available Now
(Launched Early January 2018) 62,100
Page 4 of 5
© 2018 Toyota Motor North America
2014 Remedy Available Now
(Launched Early January 2019) 59,900
G0R Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
B
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-October 2016) 30,000
2009 Remedy Available Now
(Launched Mid-January 2017) 9,400
2010-2011 Remedy Available Now
(Launched Early January 2018) 11,200
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-December 2016) 49,900
2009 Remedy Available Now
(Launched Mid-January 2017) 9,300
2010-2012 Remedy Available Now
(Launched Early January 2018) 8,700
Scion xB
2008 Remedy Available Now
(Launched Early June 2017) 18,100
2009 Remedy Available Now
(Launched Late August 2017) 11,400
2010 Remedy Available Now
(Launched Early January 2018) 6,300
2011 – 2015 Remedy Available Now
(Launched Early January 2019) 30,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 185,300
4Runner
2010 Remedy Available Now
(Launched Early January 2018) 13,700
2011 – 2016 Remedy Available Now
(Launched Early January 2019) 135,100
Matrix
2009 Remedy Available Now
(Launched Late August 2017) 18,300
2010 Remedy Available Now
(Launched Early January 2018) 6,900
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 2,500
Corolla
2009 Remedy Available Now
(Launched Early November 2017) 110,800
2010 Remedy Available Now
(Launched Early January 2018) 135,000
2011 – 2013 Remedy Available Now
(Launched Early January 2019) 188,600
H0A Status Chart
Zone Model Name Model Year Anticipated Remedy Date Approximate UIO
C
Yaris Hatchback
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 16,400
2009-2011 Remedy Available Now
(Launched Early January 2018) 11,400
Yaris Sedan
2007 – 2008 Remedy Available Now
(Launched Mid-January 2017) 24,700
2009-2012 Remedy Available Now
(Launched Early January 2018) 9,300
Scion xB 2008 Remedy Available Now 8,600
Page 5 of 5
© 2018 Toyota Motor North America
(Launched Late August 2017)
2009 Remedy Available Now
(Launched Early January 2018) 4,600
2010 – 2015 Remedy Available Now
(Launched Early January 2019) 14,000
Matrix
2009 Remedy Available Now
(Launched Early January 2018) 11,600
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 7,400
Corolla
2009 Remedy Available Now
(Launched Early January 2018) 59,700
2010 – 2013 Remedy Available Now
(Launched Early January 2019) 164,200
Sienna 2011 – 2014 Remedy Available Now
(Launched Early January 2019) 97,800
4Runner 2010 – 2016 Remedy Available Now
(Launched Early January 2019) 87,100
Note: Vehicles opened for the remedy can have the repair performed at any authorized Toyota dealership
regardless of geographical location.
Q8: Until the recall is completed, are there any steps I can take to minimize the occurrence of this
condition?
A8: The condition does not cause the front Passenger airbag to activate when it should not. Also, the front
Passenger airbag is designed to inflate only in certain moderate to severe crashes, and only when a passenger
is occupying the front passenger seat. Therefore, Toyota recommends that no one occupy the front passenger
seat until the remedy is performed.
Further, based on multiple independent investigations and NHTSA’s independent expert, NHTSA has
concluded that the non-desiccated frontal Takata airbag inflators do not pose an unreasonable risk to safety
until they reach a certain level of propellant degradation after long-term exposure to environmental moisture
and fluctuating high temperatures. NHTSA and Takata are prioritizing the expanded inflator recalls based on
when involved inflators are more likely to pose an unreasonable risk to safety, considering time, temperature,
and environmental moisture, which depends on a vehicle’s location.
Q9: Are there any indicators that my vehicle is equipped with an affected Takata inflator?
A9: No. There are no indicators. See the Takata Recall Phase and Zone Summary for details on involved
vehicles.
Q10: Are any vehicles currently being manufactured by Toyota, Lexus, or Scion being equipped with Takata
frontal airbag inflators manufactured with PSAN propellant that does not include a desiccant?
A10: No. Toyota, Lexus, and Scion are no longer manufacturing any vehicles with PSAN propellant that does not
include a desiccant.
Q11: How does Toyota obtain my mailing information?
A12: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.
Q12: What if I have additional questions or concerns?
A13: If you have additional questions or concerns go to www.toyota.com/recall, or please contact the Toyota
Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00
am to 4:30 pm Central Time.
FAQ Page 1 of 3
© 2018 Toyota Motor North America
Safety Recalls E04, DSF, F0L – Takata Unrepaired VINs for Dealers
Frequently Asked Questions
Q1: Why is Toyota providing unrepaired VINs to dealers?
A1: Toyota is making every effort to increase the completion rate for the Takata recall. Engaging dealerships in
this effort is of vital importance. Toyota recognizes that dealers have local expertise for their market areas
and need to know what unrepaired vehicles are in their area in order to provide assistance in our efforts.
Q2: How will Toyota provide unrepaired VINs to dealers?
A2: Toyota is developing an integration within the Service Opportunity Access for Retention (SOAR) system to
provide unrepaired VINs and customer contact information to dealers.
Q2a: What if my dealership doesn’t use SOAR today?
A2a: At this time, we can only provide this data through the SOAR system. However, SOAR is free to
access for all dealers. If your dealership would like to obtain access, find and click the SOAR link on
the Service menu in Dealer Daily and follow the instructions to sign up. Note that SET dealers are
not involved in the SOAR program.
Q2b: What if I don’t have access to SOAR?
A2b: If your dealership is not a current SOAR user, please contact the Dealer Daily administrator within
your dealership to gain access. Only users who have a business need to access the data within
SOAR should be provided access.
Q3: Are there any special conditions or terms of use involved with this data?
A3: Yes, each time a dealer accesses the data in SOAR, they will be required to agree to a series of terms and
conditions. The use of this data is strictly prohibited for any purpose other than contacting customers about
the incomplete recall on their vehicle. It cannot be used for marketing of any kind.
Q4: Can I download the data and provide to members of my dealership to reach out to customers?
A4: Yes, we encourage you to use the data to reach customers in your area for the purpose of informing them
about an open recall. We ask that you keep in mind that Terms and Conditions state that you may not load
this data into any other database and you may not retain the data for longer than is necessary to reach out to
customers for that purpose.
Q5: Will I be able to use my OCPe National Business Partner (Epsilon, AutoPoint, Gulf States Marketing)
to reach out to customers in my area?
A5: Yes. A similar integration with National Business Partners which exists today in SOAR will be available for the
Takata unrepaired VINs.
Q5a: Can I provide the data to other Third-Party Vendors?
A5a: Yes, but any Third-Party Vendor which receives this data must be contractually bound in writing to the
same Terms and Conditions which dealers agree to when accessing the data.
Q6: Will Toyota purge the list of unrepaired VINs in my area as they are repaired?
A6: Yes, each night SOAR will be purged of any VINs for which repair warranty claims were received on the
previous day.
Q7: What data will be available in SOAR?
A7: VIN, customer name, address, phone number, and email address. Note that phone number and email address
may not be available for all VINs.
FAQ Page 2 of 3
© 2018 Toyota Motor North America
Q8: What can I send to customers to notify them about their open recall?
A8: Toyota has created specific templates. Dealers MUST use these templates for all communications. These
communications have been designed so that dealers can incorporate their own logo, contact information, and
links to online scheduling systems.
Q8a: Where can I obtain the communication templates?
A8a: Communication templates will be available within SOAR for download.
Q8b: Can I change the content of the templates?
A8b: No. These specific templates have been reviewed as part of the National Highway Traffic Safety
Administration’s (NHTSA) Coordinated Remedy Program. Consistent messaging in communications
about the Takata recalls is important. Dealers should not change the content of the template aside
from adding their dealer logo and contact information. Links to online appointment scheduling can be
added as well as service hours if desired by the dealer.
Q9: What are the terms and conditions of use?
A9: Terms and conditions are shown below. Dealers will be required to agree to these terms and conditions each
time they access this data on VINs with unrepaired Takata inflators in SOAR. Failure to adhere to any of
these terms can result in being denied access to unrepaired VIN information.
In my capacity as a duly-authorized representative of my dealership (“Dealer”), and in my individual capacity, I understand that by clicking ‘I
Agree’ below, I hereby accept, agree and acknowledge on behalf of myself and Dealer that:
a. Dealer is authorized to download and use the Recall Customer Data (as defined below) solely in connection with the applicable
Toyota, Lexus, and Scion recalls only for owners or lessees of Toyota, Lexus or Scion brand motor vehicles that have registration
addresses located within the Dealer’s Primary Market Area, as further modified with actual service customers of Dealer (collectively,
“Customers”), and only to call Customers, or send to Customers direct mail or email reminders, to notify them there is an open recall
for their applicable Toyota, Lexus or Scion vehicle (the “Permitted Purpose”).
b. “Recall Customer Data” means customer (including Customer) first and last name, physical address, phone number, email address,
other contact information, and VIN numbers associated with an open recall.
c. Neither I nor Dealer shall use any Recall Customer Data information for marketing of any kind, nor shall we include any sales, service
or other retail marketing messages in recall reminder communications.
d. I understand that all Recall Customer Data is confidential and proprietary to Toyota Motor Sales, U.S.A., Inc. and its designees
(“Toyota”), and neither I nor Dealer shall disclose it to any person or entity, unless approved in advance and in writing by Toyota.
None of the Recall Customer Data shall be accessed, used or stored outside of the United States.
e. I shall protect and shall not share my access credentials to this Recall Customer Data with anyone (other than, if necessary, with
Dealer’s systems administrator solely for the limited purpose of supporting the Permitted Purpose).
f. I shall not access or use this Recall Customer Data for unauthorized, fraudulent or malicious purposes, or in a manner that could
damage, disable, overburden or impair any of the systems in which the Recall Customer Data is being provided.
g. I understand that storage of the Recall Customer Data within any database or other methodology (including, but not limited to, on
printed materials) for any activity beyond the Permitted Purpose is prohibited. In particular, none of the Recall Customer Data shall be
shared, stored, published, sold or used for any marketing purposes (including, but not limited to, not used to ‘cleanse’ or validate
information in any marketing or customer database). None of the Recall Customer Data shall be comingled with data in any of
Dealer’s database systems.
h. Neither I nor Dealer shall retain the Recall Customer Data for more than the period of time necessary to ensure completion of the
applicable open recall.
i. Dealer shall require each personnel of Dealer who is given access to the Recall Customer Data to agree that he/she shall (i) use the
Recall Customer Data solely as necessary to accomplish his/her work responsibilities related to the open recalls applicable to such
Recall Customer Data, and not for any other purposes or personal reasons; (ii) maintain the secrecy of any password or code that is
provided for access to the Recall Customer Data; and (iii) not attempt to download or copy the Recall Customer Data onto portable
devices or otherwise transfer or disclose the Recall Customer Data for any use not set forth above. Without limiting my agreement to
the other items of this agreement, I hereby agree to each of the items (i) through (iii) of this item i.
FAQ Page 3 of 3
© 2018 Toyota Motor North America
j. Dealer shall keep records of any individuals who are given access to the Recall Customer Data for a period of no less than 5 years,
and shall provide copies of such records to Toyota upon request.
k. Neither I nor Dealer may share the Recall Customer Data with any third party whatsoever, except as follows:
a. If Dealer has an active agreement with one of the approved National Business Partners identified by Toyota through the
Owner Communication Program Essentials program (or any successor program regarding vendor ‘partnerships’ for digital
and print communication fulfillment identified by Toyota from time to time) (herein the “OCPE Program”), Dealer may
provide Recall Customer Data only of Dealer’s Customers to such OCPE Program National Business Partner via the Service
Opportunity Access for Retention (or “SOAR”) portal, solely to conduct Customer notifications for open recalls applicable to
such Recall Customer Data, on Dealer’s behalf for the Permitted Purpose (and for no other purpose).
b. If Dealer wishes to have a third party that is not an OCPE Program National Business Partner access the Recall Customer
Data, Dealer may (A) only provide Recall Customer Data only of Dealer’s Customers to such third party for the purpose of
conducting Customer notifications on Dealer’s behalf for the Permitted Purpose, and (B) only permit access if such thirdparty
has signed a Third Party Processor Agreement with R. L. Polk & Co. (“IHS Markit”) (and any state-designated or
required documentation) permitting access to such Recall Customer Data. If Dealer elects to proceed in this manner, please
contact quality_compliance@toyota.com for further details and instructions.
l. I and Dealer shall follow all other instructions that Toyota may issue from time to time about the use of the Recall Customer Data and
respond in a timely, complete, and accurate manner to any inquiries from Toyota regarding usage of the Recall Customer Data
(including, but not limited to, making such information available to IHS Markit).
m. I acknowledge that use of the data other than for the Permitted Purpose may violate State or Federal laws (or both), including but not
limited to the Driver’s Privacy Protection Act of 1994, 18 U.S.C. §§ 2721–25. I and Dealer shall comply with all applicable laws,
including, but not limited to the Driver’s Privacy Protection Act of 1994.
n. By accessing or otherwise using the Recall Customer Data, Dealer agrees to defend, indemnify and hold harmless IHS Markit,
Toyota, and their respective parents, affiliates and subsidiaries, and their respective agents, employees, representatives, contractors,
officers, directors, principals, attorneys, shareholders, and the predecessors, successors, beneficiaries, and assigns of each of them,
from any claims arising out of or related to Dealer’s (or my) retention, comingling, or other unauthorized use of the Recall Customer
Data. I and Dealer acknowledge and agree that IHS Markit is an intended third-party beneficiary of this agreement, and therefore has
the right to directly enforce the provisions of this agreement.
o. Dealer and I understand and agree that Toyota may suspend or terminate access to the Recall Customer Data at any time, with or
without cause, and with or without prior notice. Dealer and I acknowledge and agree that Toyota shall have no liability for any such
suspension or termination. TO THE GREATEST EXTENT PERMITTED BY LAW, THE RECALL CUSTOMER DATA IS PROVIDED
ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THERE ARE NO WARRANTIES, EXPRESS, IMPLIED AND/OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE
RECALL CUSTOMER DATA OR OTHER INFORMATION, AND NO WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
p. No oral or prior written commitments of Toyota shall be deemed a part or modification of this agreement. Invalidity, illegality or
unenforceability of any provision or any part of any provision of this agreement shall not affect or impair the validity, legality or
enforceability of any other provision or any part of any other provision of this agreement. This agreement is governed by and
construed in accordance with the laws of the State of Texas, without regard to conflicts of law principles thereunder. Notwithstanding
the governing law provisions of this agreement, the application of the Uniform Computer Information Transactions Act in whatever
form it may be adopted and/or enacted, is specifically excluded under this agreement. This agreement shall be construed according
to its fair meaning and as if prepared by all parties. All actions or proceedings arising in connection with this agreement shall be tried
and litigated exclusively in either the State courts of Texas in the County of Collin, or in the Federal courts of the Northern District of
Texas, Dallas Division, Dallas County, and this choice of venue is intended to be mandatory and not permissive in nature. Each party
hereby waives any right to assert the doctrine of forum non conveniens or similar doctrine, or to object to venue. The parties hereby
stipulate that the State courts of Texas in the County of Collin County, and the Federal courts of the Northern District of Texas, Dallas
Division, Dallas County have in personam jurisdiction and venue over each of them for the purpose of litigating any dispute,
controversy or proceeding arising out of or related to this agreement.
I UNDERSTAND AND DO LEGALLY BIND THE DEALER AND MYSELF TO ALL OF THE FOREGOING TERMS AND CONDITIONS.
© 2018 Toyota Motor North America
Published January 09, 2019 Revision: 14
NHTSA-Takata Airbag Inflator Expansion
Summary of Phases / Zones
These Safety Recalls have been structured with multiple phases across three
geographic zones. Time, Temperature, and Humidity have been found by NHTSA and
multiple independent investigations to contribute to significant Takata airbag inflator
propellant degradation that can lead to an unreasonable risk of inflator rupture.
ZONE A: Includes states with high temperature cycling and humidity. Time in service
until significant propellant degradation may occur is projected at 6-9 years.
ZONE B: Includes states with moderate temperature cycling and humidity. Time in
service until significant propellant degradation may occur is projected at 10-15 years.
ZONE C: Includes states with lower temperature cycling and humidity. Time in service
until significant propellant degradation may occur is projected at 15-20 years.
Full Model Year Involved
in current Safety Recall
– Remedy
Partial Model Year Involved in
current Safety Recall – Remedy
Follow the steps below to understand if your vehicle may be involved in a current or
future Safety Recall:
1. Identify the geographic zone where you live or principally operate the vehicle;
A, B, or C.
2. Locate your applicable Zone Table and the vehicle model and model year.
3. Refer to the Phase Definition at the bottom of each table for the Phase and
Safety Recall Timing.
Note: The vehicle models and model years described on this document represent the
best information currently available to Toyota and are subject to change if additional
information is identified by Toyota, Takata, or NHTSA. In addition, all remedy launch
targets are subject to change.
Some late production 2016 model year 4Runner vehicles have been manufactured with an
airbag that is not affected by this Safety Recall condition and will not be included in a future
phase. To determine if your 2016 model year 4Runner will be included, refer to your dealer.
Timing of Projected Safety Recall Phase Announcement
Phase 1: May 2016
Phase 2: January 2017
Phase 3: January 2018
Phase 4: January 2019
TOYOTA
This notice applies to your vehicle:
[VIN]
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
IMPORTANT SAFETY RECALL (Remedy Notice)
Multiple Models and Model Years
Takata Front Passenger Airbag Inflator
NHTSA Recall No. 16V-340, 17V-006, 18V-024, 18V-025 and 19V-XXX
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic
and Motor Vehicle Safety Act. Toyota has decided that a defect,
which relates to motor vehicle safety, exists in the vehicles
described below:
• 2006 – 2011 Yaris Hatchback
• 2007 – 2012 Yaris Sedan
• 2008 – 2015 Scion xB
• 2009 – 2013 Corolla
• 2009 – 2013 Matrix
• 2010 – 2016 4Runner
• 2011 – 2014 Sienna
You received this notice because our records, which are based
primarily on state registration and title data, indicate that you are
the current owner.
What is the condition?
The subject vehicles are equipped with front passenger airbag
inflators produced by Takata. The propellant in these inflators
may degrade after prolonged exposure to high absolute humidity
and fluctuating high temperatures. Degraded propellant can
cause the inflator to explode during airbag deployment. In the
event of an inflator explosion, metal fragments could pass
through the airbag cushion material, striking the vehicle
occupants, and result in serious injury or death.
What should you do?
Please contact any authorized Toyota
dealer to schedule an appointment to
have the remedy performed as soon as
possible. Your local Toyota dealer will
be more than happy to answer any of
your questions.
 To find a dealer near you, visit
www.toyota.com/dealers.
 For more information on this and other
Safety Recalls, including Frequently
Asked Questions, visit
www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number
(VIN) noted above to review
information specific to your vehicle.
 If you require further assistance, you
may contact the Toyota Customer
Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to
7:00 pm, Saturday 7:00 am to 4:30 pm
Central Time.
What will Toyota do?
Any authorized Toyota dealer will replace the airbag inflator or the airbag assembly, depending on the vehicle model,
at NO CHARGE to you.SAMPLE
This is an important Safety Recall
The remedy will take approximately one to three hours. However, depending on the dealer’s work schedule, it
may be necessary to make your vehicle available for a longer period.
Until the remedy is performed, we recommend that you do not operate the vehicle with an occupant in
the front passenger seat. We sincerely apologize for any inconvenience this will cause, but we are taking this
action to ensure your safety.
If you are uncomfortable driving the vehicle to the dealership, your local authorized Toyota dealer may arrange
for vehicle pickup.
What if you have other questions?
For more information about Takata Recalls please see Toyota’s
website (www.toyota.com/recall) or the National Highway Traffic
Safety Administration (NHTSA) website (www.safercar.gov).
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you
may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair order,
proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners
account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recall and Service
Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address
or fax number shown below:
Toyota Customer Experience Center – TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.
To visit Toyota.com/recall from your
smart phone, scan the QR code to the
left. Here you will find the most
current Takata recall information and
be able to check repair applicability
specific to your VIN #. SAMPLE
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward
a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without
charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY:
1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
SAMPLE
© 2016 Toyota Motor Sales, USA
TOYOTA
Published October 13, 2016
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
PRE-OWNED – SAFETY RECALL CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
Pre-Owned Vehicles ONLY (Not Applicable for TCUV units)
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been
performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-
digit Vehicle Identification Number (VIN).
Model Model Year
Customer Information
Customer Name Customer Email
Customer Address Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for Safety Recall and other campaign communications. If
you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate
or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN Campaign Code

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