April 10, 2019 NHTSA CAMPAIGN NUMBER: 19V288000
Knee Airbags May not Deploy Properly
In the event of a crash, there is an increased risk of injury if the knee air bag does not deploy properly.
NHTSA Campaign Number: 19V288
Manufacturer Toyota Motor Engineering & Manufacturing
Components AIR BAGS
Potential Number of Units Affected 564
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus ES vehicles. These vehicles are equipped with a driver knee air bag assembly mounted to the lower instrument panel (IP) that may have been improperly installed, possibly affecting the deployment of the knee air bag in the event of a crash.
Remedy
Toyota will notify owners, and dealers will inspect and replace the driver knee air bag assembly, if necessary, free of charge. The recall began May 8, 2019. Owners may contact Toyota customer service at 1-800-255-3987. Toyota’s numbers for this recall are KLD and KLE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: May 2, 2019
To: All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers and Warranty Administrators
SAFETY RECALL KLD (Remedy Notice)
Certain 2019 Model Year ES 350 Vehicles
Driver Knee Airbag Not Properly Fastened
NHTSA Recall No. 19V-288
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
|---|---|---|---|
| ES 350 / 2019MY | Early February 2019 – Late February 2019 | 260 | 130 |
 | STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details. | |
On April 10, 2019, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019 Model Year ES 350 vehicles.
Condition
During vehicle assembly, it is possible that the driver knee airbag may not have been properly fastened to the instrument panel. This could have an effect on the deployment of the knee airbag that can increase the risk of injury during a crash.
Remedy
Any authorized Lexus dealer will replace the driver knee airbag with a new one FREE OF CHARGE.
Covered Vehicles
There are approximately 260 vehicles covered by this Safety Recall. There are no vehicles distributed to Puerto Rico involved in this Safety Recall.
Owner Letter Mailing Date
Lexus will begin to notify owners in early May 2019. A sample of the owner notification letter has been included for your reference.
Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 130 vehicles in new dealer inventory as of April 09, 2019.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Lexus reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Lexus provides these flooring reimbursements at 60 day intervals. Lexus reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
|---|---|---|
| 00241-INSPT | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form “KLD/K2D” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
LCCS Service Loaners
Lexus requests that dealers remove all LCCS Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Guest Experience Center at 1-800-255-3987 – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 5:00 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane Portal, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
| Part Number | Description | Quantity |
|---|---|---|
| 73900-06210-C0 (Black Interior)– OR –73900-06210-E0 (Brown Interior) | AIR BAG ASSY, INSTR PANEL, LWR NO.1 | 1 |
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified
- Senior
- Master
Always check which technicians can perform the repair by logging on to https://LCTPReports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
|---|---|---|
| KLD001 | Replace Driver Knee Airbag | 0.6 hrs/vehicle |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- Rentals greater than 4 days or $45.00 per day requires DSPM authorization.
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
Certain 2019 Model Year ES 350 Vehicles
Driver Knee Airbag Not Properly Fastened
NHTSARecall No. 19V-288
Frequently Asked Questions
Original Publication Date: May 2, 2019
| Q1: | What is the condition? | ||||||||
| A1: | During vehicle assembly, it is possible that the driver knee airbag may not have been properly fastened to the instrument panel. This could have an effect on the deployment of the knee airbag that can increase the risk of injury during a crash.
Q1a: Are there any warnings that this condition exists? A1a: No. There are no warnings that this condition exists. However, the condition does not cause the airbag to deploy when it should not.
Q1b: Are the subject airbags manufactured by Takata? A1b: No. The subject airbags involved in this Safety Recall are manufactured by a different supplier.
| ||||||||
| Q2: | What is Lexus going to do? | ||||||||
| A2: | Any authorized Lexus dealer will replace the driver knee airbag with a new one FREE OF CHARGE.
| ||||||||
| Q3: | Which and how many vehicles are covered by this Safety Recall? | ||||||||
| A3: | There are approximately 260 vehicles covered by this Safety Recall.
Q3a: Are there any other Lexus/Toyota/Scion vehicles affected by this condition in the U.S.? A3a: Yes, there are approximately 310 Lexus ES350 vehicles affected by this condition under designation KLE.
| ||||||||
| Q4: | How long will the repair take? | ||||||||
| A4: | The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
| ||||||||
| Q5: | How does Lexus obtain my mailing information? | ||||||||
| A5:
| Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||
| Q6: | What if I have additional questions or concerns? | ||||||||
| A6: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
SEOCONTENT-START
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL KLD
DRIVER KNEE AIRBAG NOT PROPERLY FASTENED
CERTAIN 2019 MODEL YEAR ES350
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified (Lexus)
• Senior (Lexus)
• Master (Lexus)
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
II. IDENTIFICATION OF AFFECTED VEHICLES
• Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety Recall, and that it has not already been completed prior to dealer shipment or by another dealer.
• TMS warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were completed by another dealer.
III. PREPARATION
A. PARTS
Part Number
Part Description
Quantity
73900-06210-C0
Lower No. 1 Instrument Panel Airbag Assembly
(Black)
1
73900-06210-E0
Lower No. 1 Instrument Panel Airbag Assembly
(Brown)
B. TOOLS & EQUIPMENT
• Techstream
• Standard Hand Tools
• Torque Wrench
• Molding Remover
3
SST – These Special Service Tools required for this repair:
These tools where previously provided to the dealership for campaign DLC and will be used for this campaign. These tools are required when performing this repair.
Image
Name
Quantity
Barcode Scanner
1
C. MATERIALS
• Protective Tape
• Marker Pen
IV. BACKGROUND
During vehicle assembly, it is possible that the driver knee airbag may not have been properly fastened to the instrument panel. This could have an effect on the deployment of the knee airbag that can increase the risk of injury during a crash.
4
V. WORK PROCEDURE
A. COMPONENTS
5
VI. REMOVE LOWER NO.1 INSTRUMENT PANEL AIRBAG ASSEMBLY
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the inspection and replacement of the Lower No.1 Instrument Panel Airbag Assembly, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle.
2. DISCONNECT CABLE FROM AUXILIARY BATTERY NEGATIVE TERMINAL
For models with a navigation system, wait at least 6 minutes before disconnecting the battery. It takes approximately 6 minutes for the system to save information and settings after the ignition switch is turned off.
3. REMOVE STATIC ELECTRICITY
Touch any metallic portion of the vehicle body to discharge the static electricity before starting work.
4. REMOVE THE FOLLOWING COMPONENTS
・ Instrument Panel Finish Panel End LH
・ Front Door Scuff Plate LH
・ Cowl Side Trim Board LH
・ Front Door Opening Trim Cover LH
・ Instrument Side Panel LH
・ No. 1 Instrument Panel Under Cover Sub-Assembly
・ Lower Instrument Panel Finish Panel Sub-Assembly
・ Lower Instrument Panel
6
5. REMOVE LOWER NO.1 INSTRUMENT PANEL AIRBAG ASSEMBLY
Do not store the airbag deployment side facing downward
a. Apply a mark on the lower No.1 instrument panel airbag assembly prior to removal so as not to reinstall it an error
b. Remove the 4 bolts
c. Disengage the 2 claws and separate the lower No.1 instrument panel airbag assembly
DO NOT pull the airbag wire harness or let the lower No.1 instrument panel airbag assembly hang by the wire harness.
7
d. Using a screwdriver with its tips wrapped with protective tape, release the airbag connector locking button
e. Disconnect the airbag connector to remove the lower No.1 instrument panel airbag assembly
8
VII. SCAN THE AIRBAG ASSEMBLIES
1. LAUNCH THE SERIAL NUMBER RECORDING APPLICATION
• The barcode scanner application MUST be completed on every vehicle. These numbers MUST be included on every warranty claim that is submitted for module replacement or the claim may be subject to debit.
• The technician performing the work MUST have valid TIS login credentials and an internet connection to perform the inspection and scanning process.
a) Log in to TIS and input the VIN of the vehicle in the Vehicle Inquiry tab.
b) Confirm the VIN is applicable and that the campaign has not been completed.
c) Click on the link to launch the serial number recording application.
Note: The Serial Number Recording Application is the same as what is used for the Takata Campaigns
d) Reenter TIS password in the serial number recorder application.
NOTE: The person logged-in to TIS MUST be the person performing the repair.
e) Record the vehicle mileage into the serial number recording application.
NOTE:
• If this screen indicates that the module has already been replaced on this VIN, there is no need to perform the campaign again.
9
2. CONNECT THE BARCODE SCANNER
a) Connect the barcode scanner to the USB port on the Techstream.
b) The scanner will automatically connect and a beep will be heard when the scanner is ready.
NOTE: The scanner works best in low light conditions.
• Always hold the scanner directly in front of and parallel to the barcode label.
3. SCAN THE AIRBAG SERIAL NUMBER
ATTENTION: This information is CRITICAL
a) Scan the AIRBAG ASSEMBLY serial number 2 times.
1) Confirm the cursor is in the first serial number box then scan the serial.
2) Position the cursor in the second serial number box then scan the serial.
b) Click next.
NOTE:
• If both serial numbers that are entered do not match, confirm and reenter.
• If the serial number barcode will not scan, it can be entered manually.
AIRBAG SERIAL NUMBER IDENTIFICATION
• The airbag serial number is ALWAYS the 12 DIGITS located between the asterisks.
Airbag Serial Number Label Example
The AIRBAG serial number MUST be recorded prior to replacement.
10
c) Check the box as shown below this will allow the scanning system to move to the next screen.
d) Click submit.
Checking this box will allow you to scan the replacement airbag on the next screen.
NOTE: The NEW AIRBAG serial number MUST be scanned prior to reinstallation to track the airbag to the vehicle (refer to page 11).
e) Scan the NEW airbag barcode in the Serial Number Recording Application.
11
f) Verify the statements and click the two boxes.
g) Click next.
h) Confirm agreement by checking the two boxes.
i) Record the Warranty Authorization # to be included in the warranty claim.
j) Place the old module in the parts box and take it immediately to the parts department.
NOTE:
• Confirm the cursor is in the correct serial number input box before scanning.
• If the serial number barcode will not scan, it can be entered manually.
• If there are any difficulties or concerns with this process, email quality_compliance@toyota.com with details.
12
VIII. INSTALL THE NEW LOWER NO.1 INSTRUMNET PANEL AIRBAG ASSEMBLY
1. INSTALL THE NEW LOWER NO1 INSTRUMENT PANEL AIRBAG ASSEMBLY
IF THE NEW AIRBAG IS FALLS OR DROPPED IN ANYWAY IT CANNOT BE USED AND SHOULD BE REPLACED
a. Connect the airbag connector to the lower No.1 instrument panel airbag assembly
b. Push the airbag connector locking button to lock the airbag connector in place.
c. Hang the airbag by the top hooks to properly align the airbag
ALWAYS align the hooks first before installing the bolts to ensure proper installation.
d. Engage the 2 claws
e. Install the Lower No.1 Instrument panel airbag assembly with the 4 bolts.
Specified torque:
7 in.lbf (10 N*m, 102 kgf*cm)
Confirm that the lower No. 1 instrument panel airbag assembly is installed securely without any excessive gaps and is not protruding outward.
13
2. REINSTALL THE FOLLOWING COMPONENTS
・ Instrument Panel Finish Panel End LH
・ Front Door Scuff Plate LH
・ Cowl Side Trim Board LH
・ Front Door Opening Trim Cover LH
・ Instrument Side Panel LH
・ No. 1 Instrument Panel Under Cover Sub-Assembly
・ Lower Instrument Panel Finish Panel Sub-Assembly
・ Lower Instrument Panel
3. RECONNECT THE CABLE TO THE BATTERY NEGATIVE TERMINAL
4. RESTORE SETTINGS AFTER RECONNECTING CABLE TO NEGATIVE BATTERY TERMINAL
Refer to TIS for instructions on INTRODUCTION / REPAIR INSTRUCTION / INITIALIZATION
14
◄ VERIFY REPAIR QUALITY ►
• Confirm the SRS light is off
• Confirm all trim panels have been properly installed
If you have any questions regarding this update, please contact your area representative.
IX. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H0AYear Campaign is LaunchedB = 2011C = 2012 D = 2013E = 2014F = 2015G = 2016H = 2017Etc…Repair Phase1st Campaign = A2nd Campaign = B3rd Campaign = C4th Campaign = D5th Campaign = E27th Campaign = 128th Campaign = 2Etc…Current Campaign Letter for this year 0 = Remedy1 = Interim (Remedy not yet available) “1” will change to “0” when the Remedy is available(May use other characters in unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL KLE
DRIVER KNEE AIRBAG NOT PROPERLY FASTENED
CERTAIN 2019 MODEL YEAR ES350
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified (Lexus)
• Senior (Lexus)
• Master (Lexus)
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
II. IDENTIFICATION OF AFFECTED VEHICLES
• Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety Recall, and that it has not already been completed prior to dealer shipment or by another dealer.
• TMS warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were completed by another dealer.
III. PREPARATION
A. PARTS
Part Number
Part Description
Quantity
73900-06210-C0
Lower No. 1 Instrument Panel Airbag Assembly
(Black)
1
73900-06210-E0
Lower No. 1 Instrument Panel Airbag Assembly
(Brown)
B. TOOLS & EQUIPMENT
• Techstream
• Standard Hand Tools
• Torque Wrench
• Molding Remover
3
SST – These Special Service Tools required for this repair:
These tools where previously provided to the dealership for campaign DLC and will be used for this campaign. These tools are required when performing this repair.
Image
Name
Quantity
Barcode Scanner
1
C. MATERIALS
• Protective Tape
• Marker Pen
IV. BACKGROUND
During vehicle assembly, it is possible that the driver knee airbag may not have been properly fastened to the instrument panel. This could have an effect on the deployment of the knee airbag that can increase the risk of injury during a crash.
4
V. WORK PROCEDURE
A. COMPONENTS
5
VI. INSPECT THE LOWER NO.1 INSTRUMENT PANEL AIRBAG ASSEMBLY INSTALLATION CONDITION
1. REMOVE FOLLOWING COMPONENTS
• Front Door Scuff Plate LH
• Cowl Side Trim Board LH
• No. 1 Instrument Panel Under Cover Sub-Assembly
2. INSPECT LOWER NO. 1 INSTRUMENT PANEL AIRBAG INSTALLATION CONDITION
a) Visually inspect the lower left portion of the lower No. 1 instrument panel airbag mounting bracket to check whether it is installed properly.
Always inspect the lower No. 1 instrument panel airbag mounting bracket visually to see whether it is properly installed. DO NOT try to check for proper installation by checking for looseness or rattling. This may lead to erroneous judgments as the bracket would not move even when it is improperly mounted.
6
Judgment
Actions to Take
OK The bracket is attached in front of the reinforcement.
Campaign completed.
Proceed to the next step “3. REINSTALL FOLLOWING COMPONENTS” and restore the vehicle.
NGThe bracket is attached behind the reinforcement.
Replace the lower No. 1 instrument panel airbag.
Proceed to the next section “REMOVE LOWER NO. 1 INSTRUMENT PANEL AIRBAG ASSEMBLY” on the next page.
7
3. REINSTALL FOLLOWING COMPONENTS
• No. 1 Instrument Panel Under Cover Sub-Assembly
• Front Door Scuff Plate Lh
• Cowl Side Trim Board Lh
VII. REMOVE LOWER NO.1 INSTRUMENT PANEL AIRBAG ASSEMBLY
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the inspection and replacement of the Lower No.1 Instrument Panel Airbag Assembly, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle.
2. DISCONNECT CABLE FROM AUXILIARY BATTERY NEGATIVE TERMINAL
For models with a navigation system, wait at least 6 minutes before disconnecting the battery. It takes approximately 6 minutes for the system to save information and settings after the ignition switch is turned off.
3. REMOVE STATIC ELECTRICITY
Touch any metallic portion of the vehicle body to discharge the static electricity before starting work.
8
4. REMOVE THE FOLLOWING COMPONENTS
・ Instrument Panel Finish Panel End LH
・ Front Door Opening Trim Cover LH
・ Instrument Side Panel LH
・ Lower Instrument Panel Finish Panel Sub-Assembly
・ Lower Instrument Panel
5. REMOVE LOWER NO.1 INSTRUMENT PANEL AIRBAG ASSEMBLY
Do not store the airbag deployment side facing downward
a. Apply a mark on the lower No.1 instrument panel airbag assembly prior to removal so as not to reinstall it an error
b. Remove the 4 bolts
9
c. Disengage the 2 claws and separate the lower No.1 instrument panel airbag assembly
DO NOT pull the airbag wire harness or let the lower No.1 instrument panel airbag assembly hang by the wire harness.
d. Using a screwdriver with its tips wrapped with protective tape, release the airbag connector locking button
e. Disconnect the airbag connector to remove the lower No.1 instrument panel airbag assembly
10
VIII. SCAN THE AIRBAG ASSEMBLIES
1. LAUNCH THE SERIAL NUMBER RECORDING APPLICATION
• The barcode scanner application MUST be completed on every vehicle. These numbers MUST be included on every warranty claim that is submitted for module replacement or the claim may be subject to debit.
• The technician performing the work MUST have valid TIS login credentials and an internet connection to perform the inspection and scanning process.
a) Log in to TIS and input the VIN of the vehicle in the Vehicle Inquiry tab.
b) Confirm the VIN is applicable and that the campaign has not been completed.
c) Click on the link to launch the serial number recording application.
Note: The Serial Number Recording Application is the same as what is used for the Takata Campaigns
d) Reenter TIS password in the serial number recorder application.
NOTE: The person logged-in to TIS MUST be the person performing the repair.
e) Record the vehicle mileage into the serial number recording application.
NOTE:
• If this screen indicates that the module has already been replaced on this VIN, there is no need to perform the campaign again.
11
2. CONNECT THE BARCODE SCANNER
a) Connect the barcode scanner to the USB port on the Techstream.
b) The scanner will automatically connect and a beep will be heard when the scanner is ready.
NOTE: The scanner works best in low light conditions.
• Always hold the scanner directly in front of and parallel to the barcode label.
3. SCAN THE AIRBAG SERIAL NUMBER
ATTENTION: This information is CRITICAL
a) Scan the AIRBAG ASSEMBLY serial number 2 times.
1) Confirm the cursor is in the first serial number box then scan the serial.
2) Position the cursor in the second serial number box then scan the serial.
b) Click next.
NOTE:
• If both serial numbers that are entered do not match, confirm and reenter.
• If the serial number barcode will not scan, it can be entered manually.
AIRBAG SERIAL NUMBER IDENTIFICATION
• The airbag serial number is ALWAYS the 12 DIGITS located between the asterisks.
Airbag Serial Number Label Example
The AIRBAG serial number MUST be recorded prior to replacement.
12
c) Check the box as shown below this will allow the scanning system to move to the next screen.
d) Click submit.
Checking this box will allow you to scan the replacement airbag on the next screen.
NOTE: The NEW AIRBAG serial number MUST be scanned prior to reinstallation to track the airbag to the vehicle (refer to page 13).
e) Scan the NEW airbag barcode in the Serial Number Recording Application.
13
f) Verify the statements and click the two boxes.
g) Click next.
h) Confirm agreement by checking the two boxes.
i) Record the Warranty Authorization # to be included in the warranty claim.
j) Place the old module in the parts box and take it immediately to the parts department.
NOTE:
• Confirm the cursor is in the correct serial number input box before scanning.
• If the serial number barcode will not scan, it can be entered manually.
• If there are any difficulties or concerns with this process, email quality_compliance@toyota.com with details.
14
IX. INSTALL THE NEW LOWER NO.1 INSTRUMNET PANEL AIRBAG ASSEMBLY
1. INSTALL THE NEW LOWER NO1 INSTRUMENT PANEL AIRBAG ASSEMBLY
IF THE NEW AIRBAG IS FALLS OR DROPPED IN ANYWAY IT CANNOT BE USED AND SHOULD BE REPLACED
a. Connect the airbag connector to the lower No.1 instrument panel airbag assembly
b. Push the airbag connector locking button to lock the airbag connector in place.
c. Hang the airbag by the top hooks to properly align the airbag
ALWAYS align the hooks first before installing the bolts to ensure proper installation.
d. Engage the 2 claws
e. Install the Lower No.1 Instrument panel airbag assembly with the 4 bolts.
Specified torque:
7 in.lbf (10 N*m, 102 kgf*cm)
Confirm that the lower No. 1 instrument panel airbag assembly is installed securely without any excessive gaps and is not protruding outward.
15
2. REINSTALL THE FOLLOWING COMPONENTS
・ Instrument Panel Finish Panel End Lh
・ Front Door Scuff Plate Lh
・ Cowl Side Trim Board Lh
・ Front Door Opening Trim Cover Lh
・ Instrument Side Panel Lh
・ No. 1 Instrument Panel Under Cover Sub-Assembly
・ Lower Instrument Panel Finish Panel Sub-Assembly
・ Lower Instrument Panel
3. RECONNECT THE CABLE TO THE BATTERY NEGATIVE TERMINAL
4. RESTORE SETTINGS AFTER RECONNECTING CABLE TO NEGATIVE BATTERY TERMINAL
Refer to TIS for instructions on INTRODUCTION / REPAIR INSTRUCTION / INITIALIZATION
16
◄ VERIFY REPAIR QUALITY ►
• Confirm the SRS light is off
• Confirm all trim panels have been properly installed
If you have any questions regarding this update, please contact your area representative.
X. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H0AYear Campaign is LaunchedB = 2011C = 2012 D = 2013E = 2014F = 2015G = 2016H = 2017Etc…Repair Phase1st Campaign = A2nd Campaign = B3rd Campaign = C4th Campaign = D5th Campaign = E27th Campaign = 128th Campaign = 2Etc…Current Campaign Letter for this year 0 = Remedy1 = Interim (Remedy not yet available) “1” will change to “0” when the Remedy is available(May use other characters in unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.
SEOCONTENT-END
1 Affected Product
Vehicle
| LEXUS | ES | 2019 |
18 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V288-3535.pdf 51.421KB
Manufacturer Notices(to Dealers,etc) – SAFETY RECALL KLD (Remedy Notice)
RCMN-19V288-2487.pdf 901.364KB
Manufacturer Notices(to Dealers,etc)- SAFETY RECALL KLD (Interim Notice K2D) Certain 2019 Model Year ES 350 Vehicles – Driver Knee Airbag Not Properly Fastened
RCMN-19V288-2661.pdf 709.035KB
Remedy Instructions and TSB
RCRIT-19V288-5004.pdf 3185.538KB
Defect Notice 573 Report
RCLRPT-19V288-4023.PDF 213.498KB
Recall Acknowledgement
RCAK-19V288-5461.pdf 245.776KB
Manufacturer Notices(to Dealers,etc)- SAFETY RECALL KLE (Interim Notice K2E) Certain 2019 Model Year ES 350 Vehicles Driver Knee Airbag Not Properly Fastened
RCMN-19V288-7472.pdf 709.197KB
Manufacturer Notices(to Dealers,etc) – KLD and KLE Remedy Dealer Daily Message 05-02-2019
RCMN-19V288-1593.pdf 268.772KB
Remedy Instructions and TSB
RCRIT-19V288-0425.pdf 3076.927KB
Manufacturer Notices(to Dealers,etc) – SAFETY RECALL KLE (Remedy Notice)
RCMN-19V288-8578.pdf 638.395KB
Manufacturer Notices(to Dealers,etc)- SAFETY RECALL KLD (Interim Notice K2D) and SAFETY RECALL KLE (Interim Notice K2E)
DEFECT INFORMATION REPORT – April 10, 2019
RMISC-19V288-8012.pdf 32.893KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V288-5556.pdf 51.011KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V288-4421.PDF 211.339KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V288-0060.PDF 211.149KB
Miscellaneous Document – Head Unit Message
RMISC-19V288-8286.pdf 51.357KB
Miscellaneous Document – Head Unit Message
RMISC-19V288-8915.pdf 50.974KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V288-7980.PDF 211.252KB
Latest Recalls Documents
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