SAFETY RECALL K0G – Potential Unintended or Non-Deployment of Passenger Side Front Seat and Curtain Shield Airbags – 2019 Toyota Sienna

April 23, 2019 NHTSA CAMPAIGN NUMBER: 19V318000

Door Spot Welds Affecting Air Bag Deployment

The incorrect air bag sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of a crash and/or injury.

 

NHTSA Campaign Number: 19V318

Manufacturer ToyotaeBay logo Motor Engineering & Manufacturing

Components AIR BAGS

Potential Number of Units Affected 274

 

Summary

ToyotaeBay logo Motor Engineering & Manufacturing (ToyotaeBay logo) is recalling certain 2019 Sienna vehicles. The passenger front door may have incorrect welds inside, possibly affecting the air bag sensor readings for the passenger side front seat and curtain shield air bags.

 

Remedy

ToyotaeBay logo will notify owners, and dealers will replace the passenger side front door sub assembly with a new one, free of charge. The recall began June 21, 2019. Owners may contact ToyotaeBay logo customer service at 1-888-270-9371. ToyotaeBay logo’s number for this recall is K1G /K0G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Original Publication Date: June 13, 2019

To: All ToyotaeBay logo Dealer Principals, General Managers, Service Managers, and Parts Managers

 

SAFETY RECALL K0G (Remedy Notice) 

 

Certain 2019 Model Year Sienna Vehicles
Potential Unintended or Non-Deployment of Passenger Side Front Seat and Curtain Shield Airbags
NHTSA Recall No. 19V-318

 

Model / YearsProduction PeriodApproximate Total VehiclesApproximate Stop Sale Dealer Inventory
2019 SiennaMid-February 201927067

 

Red Stop

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.

Refer to Dealer Inventory Procedures section for more details.

Red Stop

 

On April 23,2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2019 Model Year Sienna vehicles.

 

Condition

During the manufacturing process of the passenger side front doors, it is possible that a component may not have been welded properly. This could affect an airbag system sensor and lead to nondeployment or inadvertent deployment of the passenger side front seat and curtain shield airbags.  This can increase the risk of a crash or injury in the event of a crash.

 

Remedy

Any authorized ToyotaeBay logo dealer will replace the passenger side front door sub-assembly with a new one FREE OF CHARGE.

NOTE: The remedy involves the replacement of the passenger side front door sub-assembly. All other door components such as the interior door panel, window, moldings, door handle, etc. will be reused. The door will also require painting. Installation of the new door sub-assembly, re-installation of the other door components, and painting will be covered by this recall remedy.

 

Covered Vehicles

There are approximately 270 vehicles covered by this Safety Recall. No vehicles, involved in this Safety Recall, were distributed to Puerto Rico.

 

Owner Letter Mailing Date

ToyotaeBay logo will notify owners by mid โ€“ June 2019. A sample of the owner notification letter has been included for your reference.

ToyotaeBay logo makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealershipโ€™s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Dealer Inventory Procedures

New Vehicles in Dealership Inventory

There are approximately 67 vehicles in new dealer inventory as of April 22,2019.

Red Stop
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.  Further, 49 Code of Federal Regulations ยง577.13 requires us to provide the following advisory:  It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

ToyotaeBay logo reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available.  ToyotaeBay logo provides these flooring reimbursements at 60 day intervals.  ToyotaeBay logo reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.

 

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

New Vehicles in Dealership Inventory – Post Repair Handling

All vehicles in new dealer inventory should be inspected and repaired as outlined in the Technical Instructions.  Due to the extent of the repair necessary to replace the passenger side front door sub-assembly, ToyotaeBay logo will repurchase these vehicles from the dealer and replace that inventory with another similar vehicle. For vehicles that require passenger side front door sub-assembly replacement, follow the instructions outlined below:

  1. Complete passenger side front door sub-assembly replacement and file the campaign claim;
  2. Contact the regional vehicle supply manager after the campaign is completed.

The region will administer the vehicle repurchase and replace that inventory with another similar vehicle.

 

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicleโ€™s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.

Hold For Inspection

Part NumberDescriptionQuantity
00411-140003Inspection Mirror Hang Tag25 Per Pack

 

NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, ToyotaeBay logo requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

ToyotaeBay logo expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. ToyotaeBay logo and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyotaeBay logo.com. In the subject line of the email state โ€œDisclosure Form K0G/K1Gโ€ and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyotaeBay logo.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

ToyotaeBay logo Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

ToyotaeBay logo Rent-A-Car (TRAC) & Service Loaners

ToyotaeBay logo requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Handling, Parts Ordering, and Remedy Procedures

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the ToyotaeBay logo Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in ToyotaeBay logo Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 

Parts Ordering Process Non SET and GST Parts Ordering Process

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

DescriptionQuantityPart Number
PANEL SUB-ASSY, FRONT DOOR,  RH167001-08070
BUTYL TAPE104003-49233
FRONT DOOR GLASS OUTER WEATHERSTRIP ASSEMBLY168160-08020
FRONT DOOR SERVICE HOLE COVER167831-08020
TAPE, BLACK OUT FRONT DOOR, INNER REAR RH175968-08010
TAPE, BLACK OUT FRONT DOOR, OUTER REAR RH175957-08010
TAPE, BLACK OUT FRONT DOOR, OUTER UPPER RH175955-08010
TAPE, BLACK OUT FRONT DOOR, INNER UPPER RH175929-08010
GROMMET, SCREW (Inside Handle)190189-05003
GROMMET, SCREW (Arm rest)190901-89021
GROMMET, SCREW (Door Panel)190189-04200
GROMMET, SCREW (Speaker)490189-06227
DOOR FRAME GARNISH167663-08010
DOOR LOCK WIRE HARNESS SEAL169318-AA010
CLAMP, WIRING HARNESS182711-1E360

 

Parts that MAY be needed for some vehicles:

Non-shoulder, hinge bolts for adjustment490084-10049
Door Moulding (Bright Chrome)1 (Optional Accessory)PT29A-08100

 

Technician Training Requirements

The repair quality of covered vehicles is extremely important to ToyotaeBay logo. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course โ€œSafety Recall and Service Campaign Essentialsโ€. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:

  • Certified Technician (Any Specialty)
  • Expert Technician (Any Specialty)
  • Master Technician
  • Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealershipโ€™s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

 

Remedy Procedures

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to ToyotaeBay logo. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

 

Parts Recovery Procedures

All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.

To help minimize dealer storage challenges, ToyotaeBay logo recommends that dealers:

  • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by ToyotaeBay logo.
  • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

 

Warranty Reimbursement Procedures

Loaner Vehicle Reimbursement Procedure

If the customer requested a rental during the Interim period, a loaner vehicle or alternative transportation through ToyotaeBay logo Rent-A-CAR (TRAC) can be claimed for $35 per day.

Op CodeDescription
UGG26AVehicle Rental 1-30 Days
UGG26BVehicle Rental 31-50 Days

 

NOTE:

  • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
  • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).

 

Warranty Reimbursement Procedure

Op CodeDescriptionFlat Rate Hours
K0G001Replace the passenger side door + Paint the passenger side door (By Dealership)9.3 hrs/vehicle
K0G002Replace the passenger side door + Paint the passenger side door (By External Body Shop)2.0 hrs/vehicle

 

NOTE: The 2.0 flat rate hours under Op Code K0G002 is for the disassembly and reassembly of the door at the dealership. All refinishing costs are to be claimed as a sublet as described below.

  • The flat rate times include 0.2 hours for administrative cost per unit for the dealership.
  • The cost for the paint materials can be claimed under Op Code K0G001 as sublet type โ€œPTโ€.
  • The cost for the paint, materials, and door refinishing can be claimed under Op Code K0G002 as sublet type โ€œPTโ€.
  • A loaner vehicle or alternative transportation through the ToyotaeBay logo Rent-A-Car (TRAC) can be claimed up to a maximum of 2 days as a sublet type โ€œRTโ€ under Op Codes K0G001 or K0G002.
    • For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
    • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

 

Claim Filing Accuracy and Correction Requests

It is the dealerโ€™s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by ToyotaeBay logo for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

 

Campaign Designation / Phase Decoder

Campaign Designation Decoder
Examples:

C1B = Launched in 2012, Interim Phase, 2nd   Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st  Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st  Campaign Launched in 2018.

 

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by step procedures required to implement this Safety Recall.

 

Thank you for your cooperation.

TOYOTAeBay logo MOTOR SALES, U.S.A., INC.


SAFETY RECALL K0G (Remedy Notice)

Certain 2019 Model Year Sienna Vehicles
Potential Unintended or Non-Deployment of Passenger Side Front Seat and Curtain Shield Airbags
NHTSA Recall No. 19V-318

 

Frequently Asked Questions
Original Publication Date: June 13, 2019

 

Q1: What is the condition?
A1:During the manufacturing process of the passenger side front doors, it is possible that a component may not have been welded properly. This could affect an airbag system sensor and lead to nondeployment or inadvertent deployment of the passenger side front seat and curtain shield airbags.  This can increase the risk of a crash or injury in the event of a crash.

 

Q2: Are there any warnings that this condition exists?
A2:No. There are no warnings that this condition exists.

 

Q3: What is ToyotaeBay logo going to do?
A3:ToyotaeBay logo is currently preparing the remedy. When the remedy becomes available, any authorized ToyotaeBay logo dealer will replace the passenger side front door sub-assembly FREE OF CHARGE.

 

Q3a: What is a โ€œdoor sub-assemblyโ€?

A3a: The door sub-assembly is the door without any trim or components added to it.  All other door components such as the interior door panel, window, moldings, door handle, etc. will be reused. The door sub-assembly will also require painting. Installation of the new door subassembly, re-installation of the other door components, and painting will be covered by this recall remedy.

 

Q4: Which and how many vehicles are covered by this Safety Recall?
A4:There are approximately 270 vehicles covered by this Safety Recall.

Model Name Model Year Production Period
Sienna 2019 Mid-February, 2019

 

Q4a: Are there any other Lexus/ToyotaeBay logo/ScioneBay logo vehicles covered by this Safety Recall in the U.S.?

A4a: No, there are no other Lexus/ToyotaeBay logo/ScioneBay logo vehicles covered by this Safety Recall.

 

Q5:How long will the repair take?
A5:The repair takes approximately nine hours. However, depending upon the dealerโ€™s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q6:How does ToyotaeBay logo obtain my mailing information?
A6:ToyotaeBay logo uses an industry provider who works with each stateโ€™s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q7: What if I have additional questions or concerns?
A7:If you have additional questions or concerns, please contact the ToyotaeBay logo Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

 

 



1 Affected Product

Vehicle

TOYOTAeBay logoSIENNA2019

 


11 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V318-6533.pdf 62.344KB

 


April 23, 2019 DEFECT INFORMATION REPORT

RMISC-19V318-2676.pdf 31.977KB

 


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0G (Interim Notice K1G)

RCMN-19V318-8566.pdf 46.065KB

 


Recall Acknowledgement

RCAK-19V318-3311.pdf 245.815KB

 


Defect Notice 573 Report

RCLRPT-19V318-2269.PDF 213.843KB

 


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0G (Interim Notice K1G)

RCMN-19V318-9784.pdf 208.608KB

 


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL K0G (Remedy Notice)

RCMN-19V318-2606.pdf 902.298KB

 


Remedy Instructions and TSB

RCRIT-19V318-3431.pdf 1186.899KB

 


Recall Quarterly Report #2, 2019-3

RCLQRT-19V318-4516.PDF 211.255KB

 


Recall Quarterly Report #3, 2019-4

RCLQRT-19V318-1882.PDF 211.345KB

 


Recall Quarterly Report #1, 2019-2

RCLQRT-19V318-9488.PDF 211.152KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V318&docType=RCL

 


 

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AVAPOW AV-D600 4 Systems OBD2 Scanner Engine/Transmission/SRS/ABS Diagnostic Tool, Oil Reset/EPB Reset/Battery Match, Car Code Reader with Auto VIN, WiFi Lifetime Update, Compatible with 7000+ Cars
  • ใ€4 SYSTEMS DIAGNOSTICS OBD2 SCANNERใ€‘- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) โ€“ detecting 90%+ vehicle faults that basic obd scanners miss. Itโ€™s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
  • ใ€3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCEใ€‘-Built-in Oil Reset, EPB Reset, and Battery Match โ€“ this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50โˆ’100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.โ€‹
  • ใ€COMPATIBILITY WITH 1996+ CARS & SMALL TURCKSใ€‘-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) โ€“ compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.โ€‹
  • ใ€14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOSใ€‘-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring โ€“ everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.โ€‹
  • ใ€LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITYใ€‘-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates โ€“ get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.โ€‹

Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API


 

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