RECALL K0L – Potential Loss of Power Brake Assist – 2019-2020 Toyota

SEOCONTENT-START

This notice applies to your vehicle:
VIN ABCDEFGH987654321
Spanish translation on back side
Traducción en español KLF Interim en el lado inverso
INTERIM NOTICE
We are currently preparing the remedy.
We will notify you again when the
remedy is available.
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Interim Notice)
Certain 2019 Model Year UX 250h Vehicles
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the National Traffic and
Motor Vehicle Safety Act. Lexus has decided that certain 2019 model
year UX 250h vehicles fail to conform to Federal Motor Vehicle Safety
Standard (FMVSS) No. 126, Electronic Stability Control Systems.
You received this notice because our records, which are based primarily
on state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump
may stop operating. Braking assist could be lost completely after
several brake pedal applications, resulting in increased stopping
distance. Also, the Vehicle Stability Control will become deactivated,
and other vehicle features could be affected. Deactivating the Vehicle
Stability Control system may cause the subject vehicles to not meet the
certain requirements of FMVSS No. 126. A deactivated Vehicle
Stability Control or a sudden and complete loss of braking
assist while driving could increase the risk of a crash.
What will Lexus do?
Lexus is currently preparing the remedy. When the remedy becomes available, all known owners of the subject vehicles will be notified by first class
mail to return their vehicles to an authorized Lexus dealer. Any authorized Lexus dealer will replace the brake booster pump with a new one,
FREE OF CHARGE to you.
What Should You Do?
???? We appreciate your patience while we prepare the
remedy. We will notify you again when the remedy is
available. Your local Lexus dealer will be more than
happy to answer any of your questions.
???? To find a dealer near you, visit www.lexus.com/dealers.
???? For more information on this and other Safety Recalls, including
Frequently Asked Questions, visit www.lexus.com/recall.
Input your full 17-digit Vehicle Identification Number (VIN)
noted above to review information specific to your vehicle.
???? If you require further assistance, you may contact the Lexus
Guest Experience Center at 1 800-255-3987 Monday
through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. .to
5:00 p.m. Central Time.
This is an important Safety Recall.
We appreciate your patience while we prepare the remedy.
You will receive a second owner notification letter when the remedy is available.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety (Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local
authorized Lexus dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at https://drivers.lexus.com/lexusdrivers/.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you believe that the dealer or Lexus has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit
a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or
call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may
have caused you.
Thank you for driving a Lexus.
Sincerely,
Lexus, A Division of Toyota Motor Sales, USA
Master Warning Light
(Yellow)
Brake System
Warning Light and
Warning Buzzer
(Red)
Brake System
Warning Light
(Red)
ABS Warning Light
(Yellow)
SLIP Indicator
(Yellow)
BRAKE ABS
Lexus Division
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
KLF Interim
AVISO PROVISIONAL
Estamos preparándonos para el remedio.
Le enviaremos un nuevo aviso cuando
el remedio esté disponible.
English version on front side
Versión en inglés en el frente
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
IMPORTANTE RETIRO DE SEGURIDAD (Aviso Provisional)
Ciertos vehículos modelo UX 250h del año 2019
Posible pérdida de la asistencia de frenos de potencia
No. de retiro de NHTSA 19V-544
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos establecidos en
el Acta de Tráfico Nacional y de Seguridad de Vehículos Motorizados.
Lexus ha decidido que modelos UX 250h del año 2019 no cumplen
con la Norma Federal de Seguridad para Vehículos Motorizados
(FMVSS, por sus siglas en inglés) No. 126 “Sistemas Electrónicos de
Control de Estabilidad”.
Usted recibió este aviso porque nuestros registros, basados
principalmente en la información de registro y titularidad estatal,
indican que usted es el propietario actual.
¿Cuál es la condición?
En los vehículos afectados, existe la posibilidad de que la bomba del
reforzador del freno deje de funcionar correctamente. Se podría
perder la asistencia al frenado completamente tras presionar el pedal
del freno varias veces, lo que aumentaría la distancia de frenado.
Además, se desactivará el sistema de Control de Estabilidad del
Vehículo y también podrían verse afectadas otras funciones. La
desactivación del sistema de Control de Estabilidad del Vehículo
puede hacer que los vehículos afectados no cumplan ciertos
requisitos de la FMVSS No. 126. La desactivación del Control
de Estabilidad del Vehículo o la pérdida repentina y
completa de la asistencia al frenado mientras se está
conduciendo el vehículo podría aumentar el riesgo de
colisión.
¿Qué hará Lexus?
Actualmente, Lexus está preparando la reparación. Cuando la reparación esté disponible, se avisará por correo de primera clase a todos los
propietarios conocidos de los vehículos afectados para que lleven sus vehículos a un concesionario Lexus autorizado. Cualquier concesionario
Lexus autorizado reemplazará la bomba del reforzador del freno por una nueva SIN CARGOpara usted.
¿Qué Debe Hacer Usted?
???? Agradecemos su paciencia mientras estamos
preparando la reparación. Le enviaremos un nuevo
aviso cuando el remedio esté disponible. Su
concesionario Lexus local responderá con gusto a
todas sus preguntas.
???? Para encontrar su concesionario más cercano, visite
www.lexus.com/dealers.
???? Para más información acerca de este Retiro de Seguridad
y otros, incluidas las preguntas más frecuentes, visite
www.lexus.com/recall. Ingrese su Número de Identificación
del Vehículo (VIN) de 17 dígitos que aparece en la parte
superior para revisar la información específica a su vehículo.
???? Si necesita más asistencia, puede comunicarse con el Centro de
Experiencia del Cliente de Lexus, al 1 800-255-3987, de lunes
a viernes, 7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a 5:00 p.m.,
Hora Central.
Este es un Retiro de Seguridad importante.
Agradecemos su paciencia mientras estamos preparando la reparación.
Recibirá una segunda carta de comunicación a los propietarios cuando esta reparación esté disponible.
Si se presenta la condición, se iluminarán múltiples luces de aviso y mensajes y se emitirá una alarma sonora antes de perder la asistencia de
frenos de potencia.
NOTA: es posible que las luces mencionadas anteriormente se iluminen y que la condición no esté relacionada con este retiro de seguridad
(por incumplimiento).
Si el vehículo está experimentando la condición descrita y usted no puede conducir el vehículo hasta el concesionario, contacte con su
concesionario Lexus autorizado local para que dispongan la recogida del vehículo.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arrienda vehículos y reciba este aviso de retiro de seguridad
envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
https://drivers.lexus.com/lexusdrivers/. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar la nueva información.
Si considera que el concesionario o Lexus no han logrado o no pueden solucionar el defecto dentro de un plazo razonable o sin cargo para
usted, puede presentar una queja al Administrador, a la National Highway Traffic Safety Administration [Administración Nacional de Seguridad
Vial en Autopistas], 1200 New Jersey Avenue S.E., Washington, DC 20590, o llame sin costo a la línea directa de Seguridad Automotor al
1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos. Lamentamos sinceramente cualquier
inconveniente que esta condición le haya podido causar.
Gracias por conducir un Lexus.
Atentamente,
Lexus, A Division of Toyota Motor Sales, USA
Luz de aviso principal
(amarilla)
Luz de aviso del sistema
de frenos y alarma
sonora de aviso
(roja)
Luz de aviso del
sistema de frenos
(roja)
Luz de aviso del
sistema ABS
(amarilla)
Aviso de deslizamiento
(amarilla)
BRAKE ABS

*************************************

TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL K0L
POTENTIAL LOSS OF POWER BRAKE ASSIST
CERTAIN 2019 RAV4 HYBRID
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified Technician (Chassis)
• Expert Technician (Chassis)
• Master Technician
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Covered
Campaign completed, return
the vehicle to the customer
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
eligibility.
..Not Covered.. No further action required
Install NEW Brake Booster into vehicle
Remove Brake Booster Assembly from
vehicle
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
3
III. PREPARATION
A. PARTS
Model Part Number Part Description Quantity
RAV4 04009-56942 Brake Pump Assy w/ Accumulator 1
B. TOOLS & EQUIPMENT
• Techstream • Standard Hand Tools • Torque Wrench
C. MATERIALS
• Brake Fluid: SAE J1703 or FMVSS No. 116 DOT 3; SAE J1704 or FMVSS No. 116 DOT 4
IV. BACKGROUND
In the subject vehicles, there is a possibility the brake booster pump may have been
manufactured improperly, and in some cases, it may stop operating. If the brake booster pump
stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will
sound. In this condition, braking assist could be lost completely after several brake pedal
applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control
will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle
Stability Control system may cause the subject vehicles to not meet the certain requirements of
FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking
assist while driving could increase the risk of a crash.
4
V. COMPONENTS
5
6
7
8
VI. REMOVE ORIGINAL BRAKE BOOSTER PUMP
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the replacement of the
brake booster pump, as detailed in these instructions. It does
not cover the diagnosis or replacement of any other parts on
the vehicle, including the hybrid system.
2. REMOVE THE BRAKE BOOSTER PUMP
a. Follow the Repair Manual procedure to remove the brake booster pump.
BRAKE SYSTEM (OTHER): BRAKE BOOSTER PUMP(w/o Vacuum Brake Booster):
REMOVAL; 2019 MY RAV4 RAV4 HV RM100000001HIKJ
Note: Clamp the rubber hose between the reservoir and the brake booster pump to prevent
the reservoir from draining completely during the pump removal procedure.
9
VII. INSTALL NEW BRAKE BOOSTER PUMP
1. INSTALL NEW BRAKE BOOSTER PUMP
a. Follow the Repair Manual procedure to install the NEW brake booster pump.
BRAKE SYSTEM (OTHER): BRAKE BOOSTER PUMP(w/o Vacuum Brake Booster):
INSTALLATION; 2019 MY RAV4 RAV4 HV RM100000001GILK
Note: When torqueing the master cylinder tube in Step #4, use the following chart to correctly adjust
the torque when using a crowfoot wrench.
2. CLEAR DTC’S
a. Using a Techstream, perform a Health Check.
b. Clear any DTC’s that may have been set during this
process.
c. Perform a second Health Check to confirm that no faults
are present.
Note: This Safety Recall covers only the replacement of the
brake booster pump, as detailed in these instructions. It does
not cover the diagnosis or replacement of any other parts on
the vehicle, including the hybrid system.
◄ VERIFY REPAIR QUALITY ►
▪ Confirm the braking performance is normal.
▪ Confirm the brake fluid level is correct.
▪ Confirm there are no DTC’s present.
If you have any questions regarding this update, please contact your regional representative.
10
VIII. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H 0 A
Year Campaign is Launched
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) will change to
when the Remedy is available
(May use other characters in
unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.

***********************************

TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL K0L
POTENTIAL LOSS OF POWER BRAKE ASSIST
CERTAIN 2019 PRIUS
CERTAIN 2019-2020 PRIUS PRIME
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified Technician (Chassis)
• Expert Technician (Chassis)
• Master Technician
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Covered
Campaign completed, return
the vehicle to the customer
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
eligibility.
..Not Covered.. No further action required
Install NEW Brake Booster into vehicle
Remove original Brake Booster
Assembly from vehicle
Perform Brake Booster Inspection Test
and Brake Pedal Test
Do the test results require replacement
of the Brake Booster?
Yes No
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
3
III. PREPARATION
A. PARTS
Model
Part Number
Part Description
Quantity
Prius, Prius Prime
04009-56647
Brake Pump Assy w/ Accumulator
1
B. TOOLS & EQUIPMENT
• Techstream
• Standard Hand Tools
• Torque Wrench
C. MATERIALS
• Brake Fluid: SAE J1703 or FMVSS No. 116 DOT 3; SAE J1704 or FMVSS No. 116 DOT 4
IV. BACKGROUND
In the subject vehicles, there is a possibility the brake booster pump may have been manufactured improperly, and in some cases, it may stop operating. If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
4
V. COMPONENTS
5
6
7
VI. BRAKE BOOSTER PUMP INSPECTION TEST
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the replacement of the brake booster pump, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle, including the hybrid system.
It is critical that there are no DTC’s present for the following Brake Booster Pump inspection. Correct any DTC’s before proceeding.
2. CONFIRM VEHICLE CONDITION
a. Check the following items before proceeding:
• D/C Cut Fuse is installed (installed during PDS)
• No DTC’s are present before starting the test. The Inspection Test will return a false result after a few minutes of operation if DTC’s are present.
• Battery Voltage on the Techstream is sufficient for at least 25 minutes of operation.
• Vehicle is Ready On
• Hood is open to allow heat to escape
• Techstream software is closed. If the Techstream software is communicating with the vehicle, the inspection tool will not operate correctly.
3. RUN BRAKE BOOSTER CHECK TOOL
The Brake Booster Check Tool will run the Brake Booster Pump for 25 minutes, cycling the pump on and off in 5 second intervals. At the end of the test, the software will indicate if it is necessary to replace the brake booster pump. DO NOT close this screen until a photo is taken for documentation.
a. Open the following link to begin the test:
Brake Booster Check Tool
b. Select “Next” to begin the test.
c. Monitor the vehicle and Techstream battery voltage until the test is completed.
d. When the test is completed, TAKE A PHOTO OF THE RESULTS SCREEN.
4. SEND PHOTO TO QUALITY COMPLIANCE
a. Email the photo to: Quality_Compliance@toyota.com
Subject: K0L (VIN Number)
Note: The photo is being retained for documentation purposes. Quality Compliance will not respond to the email. Continue with the next step once the email is sent.
8
b. After the test, review the results and determine the next step in the flowchart below:
Does the Check Tool indicate that it is
necessary to exchange the ASSY?
Continue to Step #4 below
Continue to Section VII. DISASSEMBLY
on p. 8
YES.. No Need..
Depress brake pedal 5 times
5. PERFORM BRAKE PEDAL TEST
a. Depress the brake pedal 5 times.
b. Check for the following DTC’s:
• C1252
• C1253
• C1256
c. After depressing the brake pedal 5 times, determine the next step in the flowchart
below:
Are DTC s C1252, C1253 or C1256
present?
Replacement of the Booster Pump is not
required. Campaign is Complete. Vehicle
can now be returned to customer.
Continue to Section VII. DISASSEMBLY
on p. 8
YES.. No..
If it is necessary to run the inspection test a second time, wait an hour
before restarting the test to lower the temperature of the booster pump
motor.
VII. DISASSEMBLY
1. REMOVE WINDSHIELD WIPER MOTOR AND LINK ASSEMBLY
a. Follow the Repair Manual procedure to remove the windshield wiper assembly.
WIPER / WASHER: FRONT WIPER MOTOR: REMOVAL; 2016 – 2020 MY Prius
RM100000000S1MH
9
2. REMOVE HEATER AIR DUCT SPLASH SHIELD
a. Disengage the 2 claws.
3. REMOVE WATER GUARD PLATE LH
a. Disengage the claw.
4. REMOVE COWL BODY MOUNTING REINFORCEMENT LH
a. Remove the 4 bolts.
5. REMOVE OUTER COWL TOP PANEL
a. Disengage the clamps and separate the wire harness.
10
b. Remove the 7 bolts, 4 nuts to remove the cowl top panel.
VIII. REMOVE ORIGINAL BRAKE BOOSTER PUMP
1. DISCONNECT BRAKE BOOSTER CONNECTOR
a. Confirm the Power Switch is OFF.
b. Release the lock lever and disconnect the brake booster pump connector.
c. Disconnect the connector from the fluid reservoir on the master cylinder assembly.
Depress brake pedal 40 times to bleed accumulator pressure
2. PERFORM ACCUMULATOR PRESSURE ZERO DOWN
a. Verify the brake booster connector is disconnected, as performed in Step# 1.
b. Remove brake fluid, if necessary, from the reservoir so that the level is below the Full mark.
c. Depress the brake pedal 40 times to bleed the accumulator pressure back to the reservoir.
d. Confirm the brake pedal is firm.
Removing fluid from the reservoir is necessary to insure there is capacity available when the system bleeds the fluid in the accumulator back to the reservoir.
Note: During this procedure, it is normal for the buzzer to sound due to the low accumulator pressure.
11
3. SEPARATE NO. 1 BRAKE ACTUATOR TUBE
a. Slide the clip and remove the hose from the No. 1 brake actuator tube.
b. Raise the brake actuator tube to minimize brake fluid drainage.
Note: Be prepared to plug the hose as fluid from the reservoir will leak.
c. Separate the No. 1 brake actuator hose from the clamp.
4. REMOVE ACCUMULATOR TO MASTER CYLINDER TUBE
a. Disengage the claw to separate the clamp cover.
b. Disengage the 3 clamps and remove the accumulator to master cylinder tube.
12
c. Using a union nut wrench, disconnect the accumulator to master cylinder tube from the booster pump assembly.
d. Remove the bolt.
e. Gently slide the tube away from the brake booster.
Note: Be careful when moving the accumulator to master cylinder tube as it is still connected to the master cylinder.
5. REMOVE BRAKE BOOSTER PUMP
a. Disengage the claw and clamp to separate the wire harness from the bracket.
b. Remove the nut to separate the brake booster pump from the bracket.
c. Separate the brake booster pump from the bracket.
Be cautious when removing the brake booster to pump to prevent damage to other components.
Note: When removing the brake booster pump, be cautious of the mounting bushings as they may fall out. These will be reused with the new booster pump assembly.
d. Remove the brake booster pump assembly as shown in the illustrations.
13
6. REMOVE NO. 1 BRAKE ACTUATOR HOSE
a. Slide the clip and remove the hose from the booster pump.
7. REMOVE BRAKE TUBE CLAMP BRACKET
a. Remove the bolt and the brake tube clamp.
IX. INSTALL NEW BRAKE BOOSTER PUMP
1. INSTALL BRAKE TUBE CLAMP BRACKET
a. Install the bracket and bolt onto the NEW brake booster pump.
Torque: 7.0 N∙m {71 kgf∙cm, 62 in.lbs}
2. INSTALL NO. 1 BRAKE ACTUATOR HOSE
a. Install the hose onto the NEW brake booster, aligning the mark on the hose with the rib on the pump.
b. Install the clip within the range shown.
14
3. INSTALL NEW BRAKE BOOSTER
a. Temporarily install the NEW brake booster pump assembly as shown in the illustrations.
Note: Be sure to feed the wire harness and brake actuator hose properly through the mounting bracket, as it was removed.
b. Install the nut on the NEW brake booster.
Torque: 5.4 N∙m, {55 kgf∙cm, 48 in.lbs}
Note: Be sure that the mount bushings and collars are properly installed.
4. INSTALL ACCULUMATOR TO MASTER CYLINDER TUBE
a. Temporarily install the accumulator to master cylinder tube to the NEW brake booster pump.
b. Install the bracket retaining bolt.
Torque: 7.0 N∙m {71 kgf∙cm, 62 in.lbs}
c. Using a union nut wrench, tighten the accumulator to brake master cylinder tube.
Torque: 15.2 N∙m {155 kgf∙cm, 132 in.lbs}
Note: When torqueing the master cylinder tube, use the following chart to correctly adjust the torque when using a crowfoot wrench.
15
5. INSTALL NO. 1 BRAKE ACTUATOR HOSE
a. Install the hose into the hose clamp.
b. Connect the No. 1 brake actuator hose to the No. 1 brake actuator tube.
c. Slide the clip to secure the hose.
d. Engage the 3 clamps to install the accumulator to master cylinder tube.
e. Engage the claw to close the clamp cover.
16
f. Add approved brake fluid to the reservoir until the fluid level is at the MAX line (*a).
Standard: Brake Fluid SAE J1703 or FMVSS No. 116 DOT 3
SAE J1704 or FMVSS No. 116 DOT 4
6. CONNECT ENGINE ROOM MAIN WIRE CONNECTORS
a. Verify that the brake fluid reservoir is full.
b. Connect the connector to the brake booster pump and lock the lever as shown.
The Brake Booster Pump will probably run when this electrical connection is made. Be sure that the brake fluid reservoir is full before connecting the electrical connector.
c. Connect the connector to the fluid reservoir on the master cylinder assembly.
7. BLEED BRAKE SYSTEM
a. Follow the Repair Manual procedure to bleed the air from the brake system.
BRAKE SYSTEM (OTHER): BRAKE FLUID: BLEEDING; 2016 – 2020 MY Prius RM100000000QFW0
17
8. CLEAR DTC’S
a. Using a Techstream, perform a Health Check.
b. Clear any DTC’s that may have been set during this process.
c. Perform a second Health Check to confirm that no faults are present.
Note: This Safety Recall covers only the replacement of the brake booster pump, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle, including the hybrid system.
9. INSTALL OUTER COWL TOP PANEL
a. Install the outer cowl top panel with 7 bolts and 4 nuts.
Torque:
Bolts: 12 N∙m {122 kgf∙cm, 99 in.lbs}
Nuts: 50 N∙m {510 kgf∙cm, 37 ft.lbs}
10. INSTALL COWL BODY MOUNTING REINFORCEMENT LH
a. Install the 4 bolts.
Torque: 12 N∙m {122 kgf∙cm, 99 in.lbs}
b. Engage the clamps to secure the wire harness.
18
11. INSTALL WATER GUARD PLATE LH
a. Engage the claw.
12. INSTALL HEATER AIR DUCT SPLASH SHIELD
a. Engage the 2 claws.
13. INSTALL WINDSHIELD WIPER MOTOR AND LINK ASSEMBLY
a. Follow the Repair Manual procedure to install the windshield wiper assembly.
WIPER / WASHER: FRONT WIPER MOTOR: INSTALLATION; 2016 – 2020 MY Prius RM100000000S1MG
◄ VERIFY REPAIR QUALITY ►
▪ Confirm the braking performance is normal.
▪ Confirm the brake fluid level is correct.
▪ Confirm there are no DTC’s present.
If you have any questions regarding this update, please contact your regional representative.
19
X. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H 0 A
Year Campaign is Launched
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) will change to
when the Remedy is available
(May use other characters in
unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.

*************************************

TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL K0L
POTENTIAL LOSS OF POWER BRAKE ASSIST
CERTAIN 2020 COROLLA HYBRID
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified Technician (Chassis)
• Expert Technician (Chassis)
• Master Technician
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Covered
Campaign completed, return
the vehicle to the customer
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check Vehicle Inquiry System for
eligibility.
..Not Covered.. No further action required
Install NEW Brake Booster into vehicle
Remove original Brake Booster
Assembly from vehicle
Perform Brake Booster Inspection Test
and Brake Pedal Test
Do the test results require replacement
of the Brake Booster?
Yes No
II. IDENTIFICATION OF AFFECTED VEHICLES
• Compare the vehicle VIN to the VIN listed on the Repair Order to ensure they match
• Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety Recall,
and that it has not already been completed prior to dealer shipment or by another dealer.
• TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were completed by another dealer.
3
III. PREPARATION
A. PARTS
Model
Part Number
Part Description
Quantity
Corolla Hybrid
04009-56647
Brake Pump Assy w/ Accumulator
1
B. TOOLS & EQUIPMENT
• Techstream
• Standard Hand Tools
• Torque Wrench
C. MATERIALS
• Brake Fluid: SAE J1703 or FMVSS No. 116 DOT 3; SAE J1704 or FMVSS No. 116 DOT 4
IV. BACKGROUND
In the subject vehicles, there is a possibility the brake booster pump may have been manufactured improperly, and in some cases, it may stop operating. If the brake booster pump stops operating, multiple warning lights and messages will illuminate, and/or audible chimes will sound. In this condition, braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. In addition, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
4
V. COMPONENTS
5
6
7
VI. BRAKE BOOSTER PUMP INSPECTION TEST
1. CHECK FOR DTC’S
a. Using a Techstream, check for Diagnostic Trouble Codes.
Note: This Safety Recall covers only the replacement of the brake booster pump, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle, including the hybrid system.
It is critical that there are no DTC’s present for the following Brake Booster Pump inspection. Correct any DTC’s before proceeding.
2. CONFIRM VEHICLE CONDITION
a. Check the following items before proceeding:
• D/C Cut Fuse is installed (installed during PDS).
• No DTC’s are present before starting the test. The Inspection Test will return a false result after a few minutes of operation if DTC’s are present.
• Battery Voltage on the Techstream is sufficient for at least 25 minutes of operation.
• Vehicle is Ready On
• Hood is open to allow heat to escape
• Techstream software is closed. If the Techstream software is communicating with the vehicle, the check tool will not operate correctly.
3. RUN BRAKE BOOSTER CHECK TOOL
The Brake Booster Check Tool will run the Brake Booster Pump for 25 minutes, cycling the pump on and off in 5 second intervals. At the end of the test, the software will indicate if it is necessary to replace the brake booster pump. DO NOT close this screen until a photo is taken for documentation.
a. Open the following link to begin the test:
Brake Booster Check Tool
b. Select “Next” to begin the test.
c. Monitor the vehicle and Techstream battery voltage until the test is completed.
d. When the test is completed, TAKE A PHOTO OF THE RESULTS SCREEN.
4. SEND PHOTO TO QUALITY COMPLIANCE
a. Email the photo to: Quality_Compliance@toyota.com
Subject: K0L (VIN Number)
Note: The photo is being retained for documentation purposes. Quality Compliance will not respond to the email. Continue with the next step once the email is sent.
8
b. After the test, review the results and determine the next step in the flowchart below:
Does the Check Tool indicate that it is
necessary to exchange the ASSY?
Continue to Step #4 below
Continue to Section VII. DISASSEMBLY
on p. 8
YES.. No Need..
Depress brake pedal 5 times
5. PERFORM BRAKE PEDAL TEST
a. Depress the brake pedal 5 times.
b. Check for the following DTC’s:
• C1252
• C1253
• C1256
c. After depressing the brake pedal 5 times, determine the next step in the flowchart below:
Are DTC s C1252, C1253 or C1256
present?
Replacement of the Booster Pump is not
required. Campaign is Complete. Vehicle
can now be returned to customer.
Continue to Section VII. DISASSEMBLY
on p. 8
YES.. No..
If it is necessary to run the inspection test a second time, wait an hour
before restarting the test to lower the temperature of the booster pump
motor.
VII. DISASSEMBLY
1. REMOVE WINDSHIELD WIPER MOTOR AND LINK ASSEMBLY
a. Follow the Repair Manual procedure to remove the windshield wiper assembly.
WIPER / WASHER: FRONT WIPER MOTOR: REMOVAL; 2020 MY Corolla Corolla
Hatchback Corolla HV RM100000001GUQB
9
2. REMOVE NO. 1 HEATER AIR DUCT SPLASH SHIELD SEAL
a. Disengage the claws.
3. REMOVE OUTER COWL TOP PANEL SUB-ASSEMBLY
a. Disconnect the connector
b. Disengage the 2 clamps and separate the wire harness from the outer cowl top panel sub-assembly
c. Remove the 9 bolts, 4 nuts and outer cowl top panel sub-assembly
VIII. REMOVE BOOSTER PUMP
1. DISCONNECT BRAKE BOOSTER CONNECTOR
a. Confirm the Power Switch is OFF.
b. Release the lock lever and disconnect the brake booster pump connector.
10
c. Disconnect the connector from the fluid reservoir on the master cylinder assembly.
Depress brake pedal 40 times to bleed accumulator pressure
2. PERFORM ACCUMULATOR PRESSURE ZERO DOWN
a. Verify the brake booster connector is disconnected, as performed in Step# 1.
b. Remove brake fluid, if necessary, from the reservoir so that the level is below the Full mark.
c. Depress the brake pedal 40 times to bleed the accumulator pressure back to the reservoir.
d. Confirm the brake pedal is firm.
Note: During this procedure, it is normal for the buzzer to sound due to the low accumulator pressure.
3. SEPARATE NO. 1 BRAKE ACTUATOR TUBE
a. Slide the clip and remove the hose from the No. 1 brake actuator tube.
b. Raise the brake actuator tube to minimize brake fluid drainage.
Note: Be prepared to plug the hose as fluid from the reservoir will leak.
c. Separate the No. 1 brake actuator hose from the clamp.
11
4. REMOVE ACCUMULATOR TO MASTER CYLINDER TUBE
a. Using a union nut wrench, disconnect the accumulator to master cylinder tube from the booster pump assembly.
b. Remove the bolt.
Note: Be careful when moving the accumulator to master cylinder tube as it is still connected to the master cylinder.
c. Disengage the claw to separate the clamp cover.
d. Disengage the 3 clamps and remove the accumulator to master cylinder tube.
e. Gently slide the tube away from the brake booster.
5. REMOVE BRAKE BOOSTER PUMP
a. Disengage the claw and clamp to separate the wire harness from the bracket.
12
b. Remove the nut to separate the brake booster pump from the bracket.
c. Separate the brake booster pump from the bracket.
Be cautious when removing the brake booster to pump to prevent damage to other components.
Note: When removing the brake booster pump, be cautious of the mounting bushings as they may fall out. These will be reused in the new booster pump assembly.
d. Remove the brake booster pump assembly as shown in the illustrations.
6. REMOVE NO. 1 BRAKE ACTUATOR HOSE
a. Slide the clip and remove the hose from the booster pump.
7. REMOVE BRAKE TUBE CLAMP BRACKET
a. Remove the bolt and the brake tube clamp.
13
IX. INSTALL NEW BRAKE BOOSTER PUMP
1. INSTALL BRAKE TUBE CLAMP BRACKET
a. Install the bracket and bolt onto the NEW brake booster pump.
Torque: 7.0 N∙m {71 kgf∙cm, 62 in.lbs}
2. INSTALL NO. 1 BRAKE ACTUATOR HOSE
a. Install the hose onto the NEW brake booster, aligning the mark on the hose with the rib on the pump.
b. Install the clip within the range shown.
3. INSTALL NEW BRAKE BOOSTER
a. Temporarily install the NEW brake booster pump assembly as shown in the illustrations.
Note: Be sure to feed the wire harness and brake actuator hose properly through the mounting bracket, as it was removed.
14
b. Install the nut to the NEW brake booster.
Torque: 6.5 N∙m, {66 kgf∙cm, 58 in.lbs}
Note: Be sure that the mount bushings and collars are properly installed.
4. INSTALL ACCULUMATOR TO MASTER CYLINDER TUBE
a. Temporarily install the accumulator to master cylinder tube to the brake booster pump.
b. Install the bracket retaining bolt.
Torque: 7.0 N∙m {71 kgf∙cm, 62 in.lbs}
c. Using a union nut wrench, tighten the accumulator to brake master cylinder tube.
Torque: 15.2 N∙m {155 kgf∙cm, 132 in.lbs}
Note: When torqueing the master cylinder tube, use the following chart to correctly adjust the torque when using a crowfoot wrench.
15
a. Engage the 3 clamps to install the accumulator to master cylinder tube.
b. Engage the claw to close the clamp cover.
5. INSTALL NO. 1 BRAKE ACTUATOR HOSE
a. Install the No. 1 brake actuator hose into its bracket.
b. Connect the No. 1 brake actuator hose to the No. 1 brake actuator tube to install it, and slide the clip to secure it.
16
c. Add approved brake fluid to the reservoir until the fluid level is at the MAX line (*a).
Standard: Brake Fluid SAE J1703 or FMVSS No. 116 DOT 3
SAE J1704 or FMVSS No. 116 DOT 4
6. CONNECT ENGINE ROOM MAIN WIRE
a. Verify that the brake fluid reservoir is full.
b. Connect the connector to the brake booster pump assembly and lock the lock lever as shown in the illustration.
The Brake Booster Pump will probably run when this electrical connection is made. Be sure that the brake fluid reservoir is full before connecting the electrical connector.
c. Connect the connector to the fluid reservoir on the master cylinder assembly.
7. BLEED BRAKE SYSTEM
a. Follow the Repair Manual procedure to bleed the brake system.
BRAKE SYSTEM (OTHER): BRAKE FLUID (for HV Model): BLEEDING; 2020 MY Corolla Corolla HV RM100000001GOQE
8. PERFORM HEALTH CHECK AND CLEAR DTC’S
a. Using a Techstream, check for and clear any Diagnostic Trouble Codes.
17
9. INSTALL OUTER COWL TOP PANEL
a. Install the 9 bolts and 4 nuts of the outer cowl top panel.
Torque:
Bolts: 12 N∙m {122 kgf∙cm, 99 in.lbs}
Nuts: 50 N∙m {510 kgf∙cm, 37 ft.lbs}
b. Connect the connector.
c. Engage the 2 clamps to the outer cowl top panel.
8. INSTALL NO. 1 HEATER AIR DUCT SPLASH SHIELD SEAL
a. Engage the claws.
10. INSTALL WINDSHIELD WIPER MOTOR AND LINK ASSEMBLY
a. Follow the Repair Manual procedure to install the windshield wiper assembly.
WIPER / WASHER: FRONT WIPER MOTOR: INSTALLATION; 2020 MY Corolla Corolla Hatchback Corolla HV RM100000001GUQC
◄ VERIFY REPAIR QUALITY ►
▪ Confirm the braking performance is normal.
▪ Confirm the brake fluid level is correct.
▪ Confirm there are no DTC’s present.
If you have any questions regarding this update, please contact your regional representative.
18
X. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
H 0 A
Year Campaign is Launched
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc…
Repair Phase
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc…
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) will change to
when the Remedy is available
(May use other characters in
unique cases)
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.

**********************************

TOYOTA
This notice applies to your vehicle:
[VIN]
URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2020 Model Year Corolla Hybrid
Certain 2019 – 2020 Model Year Prius Prime
Certain 2019 Model Year Prius
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2020 model year Corolla Hybrid, certain 2019 – 2020 model year Prius Prime, certain 2019 model year Prius vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 126, Electronic Stability Control Systems.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump may stop operating. Braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. Also, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
What should you do?
Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. Your local Toyota dealer will be more than happy to answer any of your questions.
 To find a dealer near you, visit www.toyota.com/dealers.
 For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
 If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
What will Toyota do?
Any authorized Toyota dealer will perform an inspection and replace the brake booster pump with a new
one, if necessary, FREE OF CHARGE to you.
This is an important Safety Recall
The inspection will take approximately one hour. If the brake booster pump needs to be replaced, it will
take approximately five additional hours. However, depending on the dealer’s work schedule, it may be
necessary to make your vehicle available for a longer period of time. If brake booster pump replacement
is required, your Toyota dealer may offer you a FREE loaner vehicle during the repair to minimize your
inconvenience.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will
sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety
(Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the
dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must
forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time
or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot
Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret
any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA

****************************************

Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year RAV4 Hybrid
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota
has decided that certain 2019 model year RAV4 Hybrid
vehicles fail to conform to Federal Motor Vehicle Safety
Standard (FMVSS) No. 126, Electronic Stability Control
Systems.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake
booster pump may stop operating. Braking assist
could be lost completely after several brake pedal
applications, resulting in increased stopping
distance. Also, the Vehicle Stability Control will
become deactivated, and other vehicle features
could be affected. Deactivating the Vehicle Stability
Control system may cause the subject vehicles to not
meet the certain requirements of FMVSS No. 126.
A deactivated Vehicle Stability Control or a sudden
and complete loss of braking assist while driving
could increase the risk of a crash.
Spanish translation on back side
Traducción en español K0L RAV4 Hybrid en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
???? Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible. The remedy will
require parts replacement. We recommend you
contact your dealer to schedule an appointment
in advance to confirm parts availability and
minimize your inconvenience. Your local Toyota
dealer will be more than happy to answer any
of your questions.
???? To find a dealer near you, visit
www.toyota.com/dealers
???? For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
???? If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota do?
Any authorized Toyota dealer will replace the brake booster pump with a new one, FREE OF CHARGE to you.
This is an important Safety Recall.
Brake booster pump replacement will take approximately six hours. However, depending on the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time. To minimize your
inconvenience, your Toyota dealer may offer you a FREE loaner vehicle while the repair is being completed on
your vehicle.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior
to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety
(Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership,
please contact your local authorized Toyota dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Master
Warning Light
(Yellow)
Brake System
Warning Light and
Warning Buzzer
(Red)
Brake System
Warning Light
(Red)
ABS
Warning Light
(Yellow)
SLIP Indicator
(Yellow)
BRAKE ABS
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos modelos RAV4 híbridos del año 2019
Posible pérdida de la asistencia de frenos de potencia
No. de retiro de NHTSA 19V-544
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
ciertos vehículos modelo RAV4 híbridos del año 2019 no
cumplen con la Norma Federal de Seguridad para
Vehículos Motorizados (FMVSS, por sus siglas en inglés)
No. 126, Sistemas Electrónicos de Control de Estabilidad.
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
En los vehículos afectados, existe la posibilidad de
que la bomba del reforzador del freno deje de
funcionar correctamente. Se podría perder la
asistencia al frenado completamente tras presionar
el pedal del freno varias veces, lo que aumentaría
la distancia de frenado. Además, se desactivará el
sistema de Control de Estabilidad del Vehículo y
también podrían verse afectadas otras funciones. La
desactivación del sistema de Control de Estabilidad
del Vehículo puede hacer que los vehículos afectados
no cumplan ciertos requisitos de la FMVSS No. 126.
La desactivación del Control de Estabilidad del
Vehículo o la pérdida repentina y completa de la
asistencia al frenado mientras se está conduciendo
el vehículo podría aumentar el riesgo de colisión.
K0L RAV4 Hybrid
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
???? Por favor, póngase en contacto con cualquier
concesionario Toyota autorizado para concertar
una cita a fin de realizar este remedio lo antes
posible. El remedio requerirá el reemplazo de
ciertas piezas. Le recomendamos que se
comunique con su concesionario para concertar
una cita por adelantado para confirmar la
disponibilidad de las piezas y minimizar los
inconvenientes para usted. Su concesionario
Toyota local responderá con gusto todas sus
preguntas.
???? Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
???? Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
???? Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará la bomba del reforzador del freno por una nueva
SIN CARGO para usted.
Este es un Retiro de Seguridad importante.
El reemplazo de la bomba del reforzador del freno tomará aproximadamente seis horas. Sin embargo,
dependiendo del horario de trabajo del concesionario, es posible que necesiten su vehículo por más tiempo.
Para reducir al mínimo los inconvenientes causados, su concesionario Toyota podría ofrecerle un vehículo
temporal GRATUITO mientras se realiza la reparación en su vehículo.
Si se presenta la condición, se iluminarán múltiples luces de aviso y mensajes y se emitirá una alarma sonora
antes de perder la asistencia de frenos de potencia.
NOTA: es posible que las luces mencionadas anteriormente se iluminen y que la condición no esté relacionada
con este Retiro de Seguridad (por incumplimiento).
Si el vehículo está experimentando la condición descrita y usted no puede conducir el vehículo hasta el
concesionario, contacte con su concesionario Toyota autorizado local para que dispongan la recogida del
vehículo.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic
Safety Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
Luz de aviso
principal
(amarilla)
Luz de aviso del
sistema de frenos
y alarma sonora
de aviso (roja)
Luz de aviso
del sistema de
frenos (roja)
Luz de aviso
del sistema ABS
(amarilla)
Aviso de
deslizamiento
(amarillo)
BRAKE ABS

***************************************

TOYOTA
This notice applies to your vehicle:
[VIN]
URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year Rav4 Hybrid
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear (customer’s First/Last name)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2019 model year Rav4 Hybrid vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 126, Electronic Stability Control Systems.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake booster pump may stop operating. Braking assist could be lost completely after several brake pedal applications, resulting in increased stopping distance. Also, the Vehicle Stability Control will become deactivated, and other vehicle features could be affected. Deactivating the Vehicle Stability Control system may cause the subject vehicles to not meet the certain requirements of FMVSS No. 126. A deactivated Vehicle Stability Control or a sudden and complete loss of braking assist while driving could increase the risk of a crash.
What should you do?
Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Toyota dealer will be more than happy to answer any of your questions.
 To find a dealer near you, visit www.toyota.com/dealers.
 For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.
 If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
What will Toyota do?
Any authorized Toyota dealer will replace the brake booster pump with a new one, FREE OF CHARGE to
you.
This is an important Safety Recall
Brake booster pump replacement will take approximately six hours. However, depending on the dealer’s
work schedule, it may be necessary to make your vehicle available for a longer period of time. To minimize
your inconvenience, your Toyota dealer may offer you a FREE loaner vehicle while the repair is being
completed on your vehicle.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will
sound prior to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety
(Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the
dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must
forward a copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time
or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot
Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret
any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA

********************************************

Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2020 Model Year Corolla Hybrid
Certain 2019–2020 Model Year Prius Prime
Certain 2019 Model Year Prius
Potential Loss of Power Brake Assist
NHTSA Recall No. 19V-544
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota has
decided that certain 2020 model year Corolla Hybrid,
certain 2019–2020 model year Prius Prime, certain 2019
model year Prius vehicles fail to conform to Federal Motor
Vehicle Safety Standard (FMVSS) No. 126, Electronic
Stability Control Systems.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
In the subject vehicles, there is a possibility the brake
booster pump may stop operating. Braking assist
could be lost completely after several brake pedal
applications, resulting in increased stopping
distance. Also, the Vehicle Stability Control will
become deactivated, and other vehicle features
could be affected. Deactivating the Vehicle Stability
Control system may cause the subject vehicles to not
meet the certain requirements of FMVSS No. 126.
A deactivated Vehicle Stability Control or a sudden
and complete loss of braking assist while driving
could increase the risk of a crash.
Spanish translation on back side
Traducción en español K0L Corolla Hybrd/Prius Prime/Prius en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
???? Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible. Your local Toyota
dealer will be more than happy to answer any
of your questions.
???? To find a dealer near you, visit
www.toyota.com/dealers
???? For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
???? If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota do?
Any authorized Toyota dealer will perform an inspection and replace the brake booster pump with a new one, if
necessary, FREE OF CHARGE to you.
This is an important Safety Recall.
The inspection will take approximately one hour. If the brake booster pump needs to be replaced, it will take
approximately five additional hours. However, depending on the dealer’s work schedule, it may be necessary to
make your vehicle available for a longer period of time. If brake booster pump replacement is required, your
Toyota dealer may offer you a FREE loaner vehicle during the repair to minimize your inconvenience.
If the condition occurs, multiple warning lights and messages will illuminate, and audible chimes will sound prior
to losing power brake assist.
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Safety
(Noncompliance) Recall.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership,
please contact your local authorized Toyota dealer who will arrange for vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Master
Warning Light
(Yellow)
Brake System
Warning Light and
Warning Buzzer
(Red)
Brake System
Warning Light
(Red)
ABS
Warning Light
(Yellow)
SLIP Indicator
(Yellow)
BRAKE ABS
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos modelos Corolla híbridos del año 2020
Ciertos modelos Prius Prime de años 2019 a 2020
Ciertos modelos Prius del año 2019
Posible pérdida de la asistencia de frenos de potencia
No. de retiro de NHTSA 19V-544
Estimado (nombre/apellido del cliente):
Esta notificación se le envía de acuerdo con los requisitos
establecidos en el Acta de Tráfico Nacional y de Seguridad
de Vehículos Motorizados. Toyota ha decidido que
ciertos vehículos modelo Corolla híbridos del año 2020,
ciertos modelos Prius Prime de años 2019 a 2020 y
ciertos modelos Prius del año 2019 no cumplen con la
Norma Federal de Seguridad para Vehículos Motorizados
(FMVSS, por sus siglas en inglés) No. 126, Sistemas
Electrónicos de Control de Estabilidad.
Usted recibió este aviso porque nuestros registros,
basados principalmente en la información de registro y
titularidad estatal, indican que usted es el propietario
actual.
¿Cuál es la condición?
En los vehículos afectados, existe la posibilidad de
que la bomba del reforzador del freno deje de
funcionar correctamente. Se podría perder la
asistencia al frenado completamente tras presionar
el pedal del freno varias veces, lo que aumentaría
la distancia de frenado. Además, se desactivará el
sistema de Control de Estabilidad del Vehículo y
también podrían verse afectadas otras funciones. La
desactivación del sistema de Control de Estabilidad
del Vehículo puede hacer que los vehículos afectados
no cumplan ciertos requisitos de la FMVSS No. 126.
La desactivación del Control de Estabilidad del
Vehículo o la pérdida repentina y completa de la
asistencia al frenado mientras se está conduciendo
el vehículo podría aumentar el riesgo de colisión.
K0L Corolla Hybrd/Prius Prime/Prius
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer Usted?
???? Por favor, póngase en contacto con cualquier
concesionario Toyota autorizado para concertar
una cita a fin de realizar este remedio lo
antes posible. Su concesionario Toyota local
responderá con gusto todas sus preguntas.
???? Para encontrar su concesionario más cercano, visite
www.toyota.com/dealers
???? Para más información acerca de este Retiro de
Seguridad y otros, incluidas las preguntas más
frecuentes, visite www.toyota.com/recall. Ingrese
su Número de Identificación del Vehículo (VIN) de
17 dígitos que aparece en la parte superior para
revisar la información específica a su vehículo.
???? Si necesita más asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sábados, 7:00 a.m. a
4:30 p.m., Hora Central.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado realizará la inspección y reemplazará la bomba del reforzador del
freno por una nueva, si fuera necesario, SIN CARGO para usted.
Este es un Retiro de Seguridad importante.
La inspección tomará aproximadamente una hora. Si es necesario reemplazar la bomba del reforzador del freno,
este paso tomará aproximadamente cinco horas más. Sin embargo, dependiendo del horario de trabajo del
concesionario, es posible que necesiten su vehículo por más tiempo. Si es necesario reemplazar la bomba del
reforzador del freno, su concesionario Toyota podría ofrecerle un vehículo temporal GRATUITO durante la
reparación para reducir al mínimo los inconvenientes causados.
Si se presenta la condición, se iluminarán múltiples luces de aviso y mensajes y se emitirá una alarma sonora
antes de perder la asistencia de frenos de potencia.
NOTA: es posible que las luces mencionadas anteriormente se iluminen y que la condición no esté relacionada
con este Retiro de Seguridad (por incumplimiento).
Si el vehículo está experimentando la condición descrita y usted no puede conducir el vehículo hasta el
concesionario, contacte con su concesionario Toyota autorizado local para que dispongan la recogida del
vehículo.
¿Qué sucede si usted no es el propietario o usuario de este vehículo?
Si usted es arrendador del vehículo, la Ley Federal exige que toda persona que arriende vehículos y reciba este
aviso de retiro de seguridad envíe una copia del mismo al arrendatario dentro de los diez días.
Si conoce al propietario o usuario actual del vehículo, por favor, reenvíeles esta carta.
Si desea actualizar la información de propiedad de su vehículo o de contacto, puede hacerlo registrándose en
www.toyota.com/owners. Necesitará su Número de Identificación del Vehículo (VIN) de 17 dígitos para ingresar
la nueva información.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic
Safety Administration [Administración Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la línea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacción con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condición le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
Luz de aviso
principal
(amarilla)
Luz de aviso del
sistema de frenos
y alarma sonora
de aviso (roja)
Luz de aviso
del sistema de
frenos (roja)
Luz de aviso
del sistema ABS
(amarilla)
Aviso de
deslizamiento
(amarillo)
BRAKE ABS

SEOCONTENT-END