Possible Loss of Steering – 2017-2020 Toyota Sienna

July 16, 2019 NHTSA CAMPAIGN NUMBER: 19V532000

possible Loss of Steering

If the steering shaft extension completely fractures, it can cause a loss of steering, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V532

Manufacturer Braun Corporation

Components STEERING

Potential Number of Units Affected 595

 

Summary

Braun Corporation (Braun) is recalling certain modified 2017-2020 Toyota Sienna vehicles. The steering shaft extensions may have been improperly manufactured, possibly causing the extensions to fracture.

 

Remedy

Braun has notified owners, and dealers will replace the steering shaft extensions, free of charge. The recall began July 25, 2019. Owners may contact Braun customer service at 1-800-488-0359.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


Date: July 11, 2019

Subject: Recall & Stop Sale notice for certain Toyota Sienna side entry WAVs

 

Dear BraunAbility Dealer,

BraunAbility is taking the necessary steps to initiate a voluntary recall on certain Toyota Sienna side entry wheelchair accessible vehicles manufactured Feb 20th, 2019- July 8th, 2019. The necessary steps are being taken to file the recall notice with NHTSA and we are proactively communicating this information to you. This notification is to inform you to take the necessary steps to place a stop sale on any affected Toyota Sienna side entry vehicle(s) you may have in inventory.

For your convenience a VIN list has been provided for all impacted units sold to your dealer location that are not customer sold.

Important: Federal law (United States Code Title 49, section 30112) requires you to complete the recall service on any new motor vehicle when it is known the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety.

 

Cause: BraunAbility identified a supplier issue with a steering shaft extension.

Concern: This non-conformance could cause the steering shaft to disengage which would lead to loss of steering function.

Correction: Inspection and correction instructions will be communicated at a later date.

In the coming days and weeks, further details about this voluntary recall will be communicated to you as part of the NHTSA reporting process. The upcoming communications will include remedy instruction, part number and recall claim process.

Please know the safety and reliability of our products are of paramount importance to BraunAbility and by taking this proactive measure we hope it demonstrates our commitment to you and the customers we serve.

Sincerely,
Rick Nelson

Director of Customer Care & Aftersales
BraunAbility


IMPORTANT SAFETY RECALL
NHTSA Recall Campaign # PENDING

 

July 16, 2019

Dear Valued BraunAbility dealer,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

BraunAbility has decided that a defect which relates to motor vehicle safety exists in certain model year 20172020 Toyota Sienna side entry vehicles manufactured February 20, 2019- July 8, 2019. Units manufactured during this time may have been assembled with a supplied steering shaft extension that was produced outside of specifications. This nonconformance can cause the steering shaft to fracture resulting in loss of steering which could lead to a crash.

 

Cause: Supplied steering shaft extensions were produced with reduced material wall thickness. Vehicles manufactured with this part could experience steering shaft extension fracturing during use.

Concern: The fracture of the steering shaft extension would result in the loss of steering and could lead to a crash.

Correction: Dealers will order and install a new steering shaft extension included in recall kit E90391RKS. Replacement steering shaft extensions will have a blue witness mark confirming the part has been inspected and meets specification. Dealers will refer to Service Bulletin 509057 for recall remedy instruction.

 

Part Allocation: Until sufficient part supply is established, all dealers with affected inventory are approved to order recall kit E90391RKS for 1/3 of their affected dealer inventory. This allocation will allow remediation of priority units while BraunAbility works to build part supply for the remaining dealer inventory and customer owned units. Our recall part supplier believes they will be able to keep up with demand by the middle of next week (the week of July 21st).  Once we have confirmation from our supplier, we will lift the part allocation restriction.

 

Warranty Claim/Reimbursement Process:

To be reimbursed for the repair, use the following criteria on the warranty claim form located on BraunAbility Connect.

 

Warranty Claim Details

Part Number: E90391RKS Topics: Recall / 19TSESS / Repair
Warranty Labor: 1.0-hr Topics: Recall / 19TSESS / Repair

 

The BraunAbility Recall LookUp available on BraunAbility Connect should be used to identify affected inventory, as well as identify the recall status as complete or incomplete. Until BraunAbility receives a NHTSA campaign number, all impacted units will display as PENDING in the recall column.

*Note: The BraunAbility Recall LookUp is inclusive of any recall campaign announced on or after September 1, 2018.

 

BraunAbility will be mailing owner notifications to the end users impacted by this recall in the coming weeks, dependent on parts supply. As we work to identify the registration information for each affected vehicle, you may be contacted by BraunAbility to search your company’s customer records for end user information. If you are contacted by BraunAbility, we will request the end users mailing address you have on file, so we can mail the recall notification to the owner of the vehicle.

Please remember it is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment covered by the notification under a stop sale or recall until the defect or noncompliance is remedied. In other words, if you have a BraunAbility vehicle impacted by this recall in your possession, it must be repaired before it can be sold.

In taking this action, BraunAbility continues to place the safety of our customers at the top of our priorities. We are committed to supporting each of our dealer partners in their efforts to service our customers. It is our hope that the steps outlined in this letter will serve to reaffirm that commitment and acknowledge the value we place in our working relationship. Should you have any questions with regard to the matters outlined in above, feel free to contact the BraunAbility Recall Team at (833) 863- 3539 or [email protected].

 

Attached:

  • Service Bulletin
  • Dealer Q&A

 

Sincerely,
Rick Nelson

Director of Customer Care & Aftersales
BraunAbility


Dealer Q&A- Toyota Side Entry Steering Shaft Recall

NHTSA Recall Campaign # Pending

  

Q. Who do I contact if I have a question regarding this recall?

A. Call the BraunAbility Technical line at 877-272-8633. Press 3 for Wheelchair Accessible Vehicle Support and then 1 for Recall Support. Or email [email protected].

 

Q. Where can I refer a customer who has questions about this recall that I don’t know how to answer?

A: BraunAbility has a trained staff available Monday-Friday, 8am-5pm EST to answer consumer questions regarding any BraunAbility Recall. Refer end users to 833-863-3539 or [email protected].

 

Q. What vehicles are affected by this recall?

A. Certain Toyota Sienna side entry conversions manufactured February 20, 2019 – July 8, 2019.

 

Q. How can I determine if a VIN is affected by this recall?

A. The BraunAbility Recall LookUp is available on BraunAbility Connect. Search the last 8 digits of the VIN to determine if a vehicle is impacted by any BraunAbility recall announced after September 1, 2018. Until BraunAbility receives a NHTSA campaign number for this recall, all units impacted by the Toyota side entry steering shaft recall will display as PENDING in the recall column.

Recall LookUp: https://www.braunabilityconnect.com/WarrantySearch

 

Q. I looked up a Toyota side entry VIN on the Recall LookUp that was manufactured during the date range Feb 20 – July 8, 2019 and it does not appear as impacted by the recall. Why?

A. BraunAbility initiated an internal stop ship and installed a new steering shaft extension on all impacted units on our campus prior to shipment to our dealers. Vehicles remedied at our facility prior to shipment are not affected by this recall.

 

Q. What parts are needed to perform the recall remedy?

A. E90391RKS will be needed for remedy. This kit contains one steering shaft extension and Service Bulletin 509057.

 

Q. How does my dealership receive parts and labor reimbursement for warranty work?

A. To be reimbursed for the repair use the following criteria on the warranty claim form located on BraunAbility Connect. The submission of the warranty claim will subsequently notify BraunAbility that the recall has been performed for the VIN included on the claim.

 

Recall Claim Details

Part Number: E90391RKS Topics: Recall / 19TSESS / Repair
Warranty Labor: 1.0-hr Topics: Recall / 19TSESS / Repair

 

Q. Can we sell used vehicles that are impacted by this recall?

A. No, the stop sale applies to both, new and used, unsold vehicles in your inventory. The vehicle(s) must be remedied prior to sale.

 

Q. I have rental vans in my fleet that are impacted by this recall. Can I rent them out before performing the recall?

A. BraunAbility strongly recommends you perform the recall on your fleet vehicles prior to renting them.

 

Q. Can I charge customers to implement this recall remedy on their vehicle?

A. No. The remedy is to install a new steering shaft extension, free of charge to vehicle owners.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
TOYOTA SIENNA 2017-2020

5 Associated Documents

Recall Acknowledgement

RCAK-19V532-6378.pdf 245.32KB

Download (PDF, 240KB)


Miscellaneous Document- Stop Sale Notice

RMISC-19V532-5151.pdf 155.898KB

Download (PDF, 152KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V532-6011.pdf 1362.772KB

Download (PDF, 1.3MB)


Remedy Instructions and TSB

RCRIT-19V532-3396.pdf 10083.644KB

Download (PDF, 9.62MB)


Defect Notice 573 Report

RCLRPT-19V532-1876.PDF 213.77KB

Download (PDF, 209KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V532&docType=RCL


 

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Last update on 2019-10-09 / Affiliate links / Images from Amazon Product Advertising API

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