August 6, 2019 NHTSA CAMPAIGN NUMBER: 19V576000
Back-Up Camera May Not Activate /FMVSS 111
If the backup camera system does not activate and the driver does not check his/her surroundings while reversing, there is an increased risk of a crash.
NHTSA Campaign Number: 19V576
Manufacturer Toyota
Motor Engineering & Manufacturing
Components BACK OVER PREVENTION
Potential Number of Units Affected 14,215
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 RAV4 and RAV4 Hybrid vehicles. Due to a damaged electrical connector, the back-up camera may not activate when the vehicle is in reverse. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, “Rearview Mirrors.”
Remedy
Toyota will notify owners, and dealers will inspect the back-up camera system and replace the audio display unit, if necessary, free of charge. The recall began September 27, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is K0N.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: August 6, 2019
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)
Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2019 RAV4 | Late May 2019 โ Late July 2019 | 11,800 | 2,400 |
| 2019 RAV4 Hybrid | Late May 2019 โ Mid-July 2019 | 2,400 | 300 |
 | STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details. | |
On August 6, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year RAV4 and RAV4 Hybrid vehicles.
Condition
The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse. In these vehicles, there is a possibility that a damaged connector in the audio unit display is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash. Also, this condition would lead to a noncompliance with certain safety regulations.
Remedy
For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition, Toyota dealers will replace the audio unit display with a new one, FREE OF CHARGE.
Note: To reduce owner inconvenience, the owner notification will include instructions on how to confirm the operation of the backup camera and notify Toyota if the backup camera is functioning normally. Some owners may prefer to have a dealer inspect the vehicle for them, in which case the dealer should perform the inspection as outlined in the Technical Instructions.
Covered Vehicles
There are approximately 14,200 vehicles covered by this Safety (Noncompliance) Recall. No vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by early October 2019.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealershipโs responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 2,700 vehicles in new dealer inventory as of August 5, 2019.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations ยง577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicleโs glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state โDisclosure Form K0Nโ and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
| Part Number | Description | Quantity |
|---|---|---|
| 86140-0R320 | RECEIVER ASSY, RADIO & DISPLAY* | 1 |
*Both retailed and in -stock vehicles require new unit replacement. Do NOT obtain through the Manufacture Exchange Center.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course โSafety Recall and Service Campaign Essentialsโ. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (specialty)
- Expert Technician (specialty)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealershipโs responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
 |
| Op Code | Description | Flat Rate Hours |
|---|---|---|
| K0N001 | Inspect Backup Camera โ Head Unit Replacement NOT Required | 0.2 |
| K0N002 | Inspect Backup Camera โ Replace Head Unit | 0.5 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealerโs responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
 |
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY (NONCOMPLIANCE) RECALL K0N (Remedy Notice)
Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate
Frequently Asked Questions
Original Publication Date: August 6, 2019
| Q1: | What is the condition? | |||||||||
| A1: | The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse. In these vehicles, there is a possibility that a damaged connector in the audio unit display is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash. Also, this condition would lead to a noncompliance with certain safety regulations.
Q1a: What is the audio unit display? A1a: The audio unit display is the display unit for the audio system. Also, the backup camera system shows the area behind the vehicle when the vehicle is shifted into reverse through this display unit.
| |||||||||
| Q2: | What is Toyota going to do? | |||||||||
| A2:
| Toyota will send an owner notification by first class mail by early October 2019, providing owners with instructions on how to confirm the operation of their backup camera system and notify Toyota if the system is functioning normally. Any owner who is uncomfortable inspecting their vehicle is advised to make an appointment with their authorized Toyota dealer to have the backup camera system inspected for this condition, FREE OF CHARGE. For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition, Toyota dealers will replace the audio unit display with a new one, FREE OF CHARGE.
| |||||||||
| Q3: | Are there any warnings that this condition exists? | |||||||||
| A3:
| Yes. If the vehicle is in reverse and an image of the rear view of the vehicle does NOT show on the audio unit display, the vehicle may be affected by this condition.
| |||||||||
| Q4: | Can I determine if my vehicle is affected by this condition? | |||||||||
| A4: | Yes. If the vehicle is in reverse and an image of the rear view of the vehicle does NOT show on the audio unit display, the vehicle may be affected by this condition. If the vehicle is in reverse and an image of the rear view of the vehicle does display, the vehicle is NOT affected by the condition.
Q4a: What should I do if my vehicle is NOT affected by this condition? A4a: Toyota Q4b: What if I cannot determine if my vehicle is affected by this condition? A4b: Any authorized Toyota
| |||||||||
| Q5: | Which and how many vehicles are covered by this Safety (Noncompliance) Recall? | |||||||||
| A5: | There are approximately 14,200 vehicles covered by this Safety (Noncompliance) Recall.
Q5a: Are there any other Lexus/Toyota A3a: No, there are no other Lexus/Toyota
| |||||||||
| Q6: | How long will the repair take? | |||||||||
| A6: | The inspection will take approximately 15 minutes. For vehicles where the backup camera system is found to be inoperative, the replacement of the audio unit display will take an additional 30 minutes in addition to any inspection. However, depending upon the dealerโs work schedule, it may be necessary to make the vehicle available for a longer period of time.
| |||||||||
| Q7: | How does Toyota obtain my mailing information? | |||||||||
| A7: | Toyota uses an industry provider who works with each stateโs Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| |||||||||
| Q8: | What if I have additional questions or concerns? | |||||||||
| A8: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. |
TECHNICAL INSTRUCTIONS
FOR
SAFETY (NONCOMPLIANCE) RECALL K0N
BACKUP CAMERA DISPLAY MAY NOT OPERATE
CERTAIN 2019 MODEL YEAR RAV4 / RAV4 HV
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course โSafety Recall and Service Campaign Essentialsโ. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
- Certified Technician (any specialty)
- Expert Technician (any specialty)
- Master Technician
- Master Diagnostic Technician
It is the dealershipโs responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
I. OPERATION FLOW CHART
II. IDENTIFICATION OF AFFECTED VEHICLES
- Compare the vehicle VIN to the VIN listed on the Repair Order to ensure they match
- Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Safety (Noncompliance) Recall, and that it has not already been completed prior to dealer shipment or by another dealer.
- TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not affected or were completed by another dealer.
III. PREPARATION
A. PARTS
| Part Description | Quantity | Part Number |
| Radio and Display Receiver Assembly (USA Vehicles)* | 1 | 86140-0R320 |
| Radio and Display Receiver Assembly (Canada Vehicles)* | 1 | 86140-0R230 |
*Both retailed and in -stock vehicles require new unit replacement. Do NOT obtain through the Manufacture Exchange Center
B. TOOLS & EQUIPMENT
- Techstream
- Standard Hand Tools
- Torque Wrench
- Moulding Remover B
C. MATERIALS
- Marker Pen
IV. BACKGROUND
The involved vehicles are equipped with a back-up camera system which activates to show the area behind the vehicle when the vehicle is shifted into reverse. In these vehicles, there is a possibility that a damaged connector in the audio unit display is causing the back-up camera system not to activate. If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash. Also, this condition would lead to a noncompliance with certain safety regulations.
V. WORK PROCEDURE
A. COMPONENTS
B. INSPECTION
| INSPECTION METHOD | ACTIONS TO TAKE |
| 1. INSPECT BACKUP MONITORING SYSTEM FUNCTION
a. Turn the IG ON b. Shift the vehicle into Reverse | |
OKBackup camera is functional  | No further action required.
Campaign Complete |
NGNo response  | Radio and Display Receiver Assembly replacement required
Proceed to the next page for instructions on how to replace the Radio and Display Receiver Assembly |
C. REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY
1. REMOVE CENTER UPPER INSTRUMENT CLUSTER FINISH PANEL
a. Ensure the IG is OFF
b. Using moulding remover B, detach the clips
c, Using moulding remover B, detach the clip as shown in the illustration and remove the instrument cluster finish panel
2. REMOVE THE RADIO AND DISPLAY RECEIVER ASSEMBLY WITH BRACKET
a. Remove the 4 bolts
b. Detach the clip and remove the radio and display receiver assembly with bracket
c. Disconnect each connector
d. Remove the 2 screws and No.1 radio receiver bracket
e. Remove the 2 screws and No.2 radio receiver bracket
3. INSTALL THE NEW RADIO AND DISPLAY RECEIVER ASSEMBLY WITH BRACKET
a. Install the No.1 radio receiver bracket with the 2 screws
Torque: 27 in.lbf (3 Nm, 31 kgf-cm)
b. Install the No.2 radio receiver bracket with the 2 screws
Torque: 27 in.lbf (3 Nm, 31 kgf-cm)
c. Connect each connector
d. Attach the clip to install the NEW radio and display receiver assembly with bracket
e. Install the 4 bolts in the order shown in the illustration
Torque: 9 ft.lbf (12 Nm, 122 kgf-cm)
4. INSTALL THE CENTER UPPER INSTRUMENT CLUSTER FINISH PANEL
a. Attach the clip to install the center upper instrument cluster finish panel
b. Unless the part has a core charge and needs to be returned for reimbursement or requested for parts recovery return
โ VERIFY REPAIR QUALITY โบ |
If you have any questions regarding this recall, please contact your regional representative. |
VI. APPENDIX
A. PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts) removed from the vehicle are disposed of in a manner in which they will not be reused,
Unless the part has a core charge and needs to be returned for reimbursement or requested for parts recovery return
B. CAMPAIGN DESIGNATION DECORDER
|
| Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014 H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017. |
August 6, 2019
NONCOMPLIANCE INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Manufacturing Canada Inc. [โTMMCโ]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [โTMNAโ]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of the Audio Display Unit
Pioneer Automotive de Mexico S.A. de C.V.
Avenida Santa Maria No. 1015
Parque industrial Colinas de Lagos
C.P 47515 Lagos de Moreno, Jalisco, Mรฉxico
+52-4747413200
- Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / RAV4 | 2019 | TMMC | May 27, 2019 through July 27, 2019 |
| Toyota / RAV4 HV | 2019 | TMMC | May 27, 2019 through July 11, 2019 |
| Applicability | Part Number | Part Name | Component Description |
| Toyota / RAV4 | 86140-0R320 | Receiver Assy, Radio & Display | Audio Display Unit |
| Toyota / RAV4 HV |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only vehicles in the above production range with an audio display unit that may have been damaged due to a check involving a specific damaged tool could be affected.
- Total Number of Vehicles Involved:
Total : 14,215
- Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Based on inspection results of a vehicle survey, Toyota estimates that about 0.2% of involved vehicles may actually contain this noncompliance.
- Description of Noncompliance:
The subject vehicles are equipped with a back-up camera system that uses an audio display unit to activate the system and display an image of the area behind the vehicle when the vehicle is in reverse. Due to a damaged surrogate female connector that the supplier used to check a wire harness attachment, there is a possibility that one of the pins on the audio display unit could be bent during the check. This could cause the pin to be unable to make its electrical connection, causing the back-up camera system not to activate when the vehicle is shifted into reverse. If the backup camera system does not activate, it would cause the subject vehicles to not meet certain requirements in FMVSS No. 111, paragraph S6.2(b). If the driver reverses the vehicle without checking his/her surroundings when the vehicle has this condition, there can be an increased risk of a crash.
- Test Results and Other Information:
In mid-June 2019, Toyota began receiving field reports of vehicles where the backup camera was not being activated. Toyota began recovering parts and sent the parts to the supplier for analysis. The results indicated a condition matching a previous case (involving an issue thought to be contained) where Toyota had identified a vehicle where the back-up camera was not being activated during a vehicle production inspection process at the assembly plant. Based on the investigation results and field data, on July 31, 2019, Toyota determined that some of the subject vehicles may have been sold with a bent pin on the audio display unit that could cause the vehicle not to activate the backup camera and that these vehicles may not meet the requirements of FMVSS No. 111, paragraph S6.2(b).
- Description of Corrective Repair Action:
All known owners of the involved vehicles will be notified via first class mail. For all involved vehicles, if the back-up camera system is found to be inoperative as a result of this condition, dealers will replace the audio display unit with a new one at no cost.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (โWarrantyโ), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyotaโs Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by October 5, 2019. A copy of the draft owner notification letter(s) will be submitted as soon as available.
- Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent on August 6, 2019. Copies of dealer communications will be submitted as they are issued.
- Manufacturerโs Campaign Number:
Campaign Number: K0N
SEOCONTENT-START
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate
NHTSA Recall No. 19V-576
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota has
decided that certain 2019 Model Year RAV4 and RAV4
Hybrid vehicles fail to conform to Federal Motor Vehicle
Safety Standard (FMVSS) No. 111, โRear Visibility.โ
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The involved vehicles are equipped with a backup
camera system which activates to show the area
behind the vehicle when the vehicle is shifted into
reverse. In these vehicles, there is a possibility that
a damaged connector in the audio unit display is
causing the back-up camera system not to activate.
If the driver reverses the vehicle without checking
his/her surroundings when the vehicle has this
condition, there can be an increased risk of a crash.
Also, this condition would lead to a noncompliance
with certain safety regulations.
What will Toyota do?
For all involved vehicles, if the backup camera system is found to be inoperative as a result of this condition,
Toyota dealers will replace the audio unit display with a new one, FREE OF CHARGE.
Spanish translation on back side
K0N Traducciรณn en espaรฑol en el lado inverso
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please review the information below to
determine if your vehicle backup camera
system is operational.
If you need assistance, your local Toyota dealer
will be more than happy to help you determine if
your vehicle backup camera system is operating.
If your vehicle backup camera system is NOT
operating, please contact any authorized Toyota
dealer to schedule an appointment to have the
remedy performed as soon as possible. We
recommend you contact your dealer to schedule
an appointment in advance to confirm parts
availability and minimize your inconvenience.
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
This is an important Safety Recall.
If needed, an inspection of the vehicle by your local authorized Toyota dealer will take approximately 15 minutes.
For vehicles where the backup camera system is found to be inoperative, the replacement of the audio unit
display will take 30 minutes in addition to any inspection. However, depending upon the dealerโs work schedule,
it may be necessary to make the vehicle available for a longer period of time.
How can I determine if my backup camera system is operating?
If the vehicle is in reverse and an image of the rear view of the vehicle DOES NOT show on the audio unit display,
the vehicle may be affected by this condition.
Is your backup camera system operating?
Yes: If you have completed the inspection yourself and determined that the backup camera system is activating,
please check the box on the attached insert and return it to us. No postage is necessary. You also may scan the
QR code on the attached insert using your mobile device to respond using a website if this is more convenient
for you. This will remove you from any future notifications related to this Safety Recall.
No: If you have completed the inspection yourself and determined that the backup camera system is NOT
activating, please contact your authorized Toyota dealer to make an appointment to have the remedy performed
FREE OF CHARGE.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line
at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
If your backup camera display is operating, please check the box below and return it in the postage paid reply
envelope provided. Alternatively, you can scan the QR code below using your mobile device to respond using a
website if this is more convenient for you.
If your vehicle ownership information has changed you may update it by visiting us at www.toyota.com/ownersupdate.
Audio Unit Display When Vehicle Is Not
In Reverse (Home Screen Used As Example)
Example of Audio Unit Display When
Vehicle Is In Reverse
Remove at perforation and insert into supplied envelope
โฆ
โฅ
John Q Sample
VIN 999999
123 Nowhere Drive
Any City, AA 00000-0000
QR CODE
Certain 2019 Model Year RAV4 and RAV4 Hybrid
Backup Camera System May Not Operate
โ My vehicle backup camera system DOES operate. Please remove
my name from any future notifications related to this Safety Recall.
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
(469) 292-4000
IMPORTANTE RETIRO DE SEGURIDAD (Aviso de Remedio)
Ciertos vehรญculos modelo RAV4 y RAV4 hรญbrido del aรฑo 2019
Posible que el Sistema de la Cรกmara de Reversa no Funcione
No. de retiro de NHTSA 19V-576
Estimado (nombre/apellido del cliente):
Esta notificaciรณn se le envรญa de acuerdo con los requisitos
establecidos en el Acta de Trรกfico Nacional y de Seguridad
de Vehรญculos Motorizados. Toyota ha decidido que ciertos
vehรญculos modelo RAV4 y RAV4 hรญbrido del aรฑo 2019
no cumplen con la Norma Federal de Seguridad para
Vehรญculos Motorizados (FMVSS, por sus siglas en inglรฉs)
No. 111, โVisibilidad traseraโ.
Usted recibiรณ este aviso porque nuestros registros,
basados principalmente en la informaciรณn de registro y
titularidad estatal, indican que usted es el propietario
actual.
ยฟCuรกl es la condiciรณn?
Los vehรญculos afectados estรกn equipados con un
sistema de cรกmara de reversa que se activa para
mostrar el รกrea detrรกs del vehรญculo cuando la marcha
se pone en reversa. En dichos vehรญculos, cabe la
posibilidad de que un conector daรฑado en la pantalla
de la unidad de audio cause que el sistema de la
cรกmara de reversa no se active. Si el conductor da
marcha atrรกs con el vehรญculo sin verificar sus
alrededores cuando el vehรญculo presenta esta
condiciรณn, puede haber un riesgo mayor de colisiรณn.
Ademรกs, esta condiciรณn conllevarรญa el incumplimiento
de ciertas normas de seguridad.
ยฟQuรฉ harรก Toyota?
Para todos los vehรญculos afectados, si se encuentra que el sistema de cรกmara de reversa no funciona
correctamente como resultado de esta condiciรณn, los concesionarios Toyota reemplazarรก la pantalla de la
unidad de audio por una nueva, SIN CARGO para usted.
K0N
English version on front side
Versiรณn en inglรฉs en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se efectuarรก
SIN CARGO para usted.
Este aviso aplica a su vehรญculo:
VIN ABCDEFGH987654321
ยฟQuรฉ Debe Hacer Usted?
Por favor, revise la informaciรณn que aparece a
continuaciรณn para determinar si el sistema de
cรกmara de reversa de su vehรญculo estรก
funcionando correctamente.
Si necesita asistencia, para su concesionario
Toyota local serรก un placer ayudarlo a determinar
si el sistema de cรกmara de reversa de su vehรญculo
estรก funcionando correctamente.
Si el sistema de cรกmara de reversa de su vehรญculo
NO estรก funcionando correctamente, contacte
con cualquier concesionario Toyota autorizado
para programar una cita a fin de que se realice
el remedio lo antes posible. Le recomendamos
que se comunique con su concesionario para
concertar una cita por adelantado para confirmar
la disponibilidad de las piezas y minimizar los
inconvenientes para usted.
Para mรกs informaciรณn acerca de este Retiro de
Seguridad y otros, incluidas las preguntas mรกs
frecuentes, visite www.toyota.com/recall. Ingrese
su Nรบmero de Identificaciรณn del Vehรญculo (VIN) de
17 dรญgitos que aparece en la parte superior para
revisar la informaciรณn especรญfica a su vehรญculo.
Si necesita mรกs asistencia, puede comunicarse
con el Centro de Experiencia del Cliente de
Toyota, al 1-888-270-9371, de lunes a viernes,
7:00 a.m. a 7:00 p.m., sรกbados, 7:00 a.m. a
4:30 p.m., Hora Central.
Este es un Retiro de Seguridad importante.
Si es necesario, una inspecciรณn del vehรญculo por parte de su concesionario local Toyota autorizado tomarรก
aproximadamente 15 minutos. En los vehรญculos en los que se encuentre que el sistema de cรกmara de reversa no
funciona correctamente, el reemplazo de la pantalla de la unidad de audio tomarรก 30 minutos ademรกs de
cualquier inspecciรณn. Sin embargo, segรบn los trabajos programados por el concesionario, puede ser necesario
dejar el vehรญculo por un perรญodo de tiempo mรกs largo.
ยฟCรณmo puedo determinar si mi sistema de cรกmara de reversa estรก funcionando correctamente?
Si el vehรญculo estรก en reversa y NO se muestra una imagen de la vista trasera del vehรญculo en la pantalla de la
unidad de audio, es posible que estรฉ presentando esta condiciรณn.
ยฟEstรก funcionando correctamente su sistema de cรกmara de reversa?
Sรญ: si ha realizado la inspecciรณn usted mismo y ha determinado que el sistema de cรกmara de reversa estรก
funcionando, marque la casilla en el documento adjunto correspondiente y remรญtanoslo. El franqueo ya estรก
pagado. Tambiรฉn puede escanear el cรณdigo QR en el documento adjunto utilizando su dispositivo mรณvil para
responder a travรฉs de un sitio web, si esta opciรณn le resulta mรกs cรณmoda. Esto le eliminarรก de cualquier
notificaciรณn futura relacionada con este Retiro de Seguridad.
No: si ha realizado la inspecciรณn usted mismo y ha determinado que el sistema de cรกmara de reversa NO estรก
funcionando, comunรญquese con cualquier concesionario Toyota autorizado para concertar una cita y que realicen
el remedio SIN CARGO para usted.
ยฟQuรฉ sucede si usted no es el propietario o usuario de este vehรญculo?
Si usted es arrendador del vehรญculo, la Ley Federal exige que toda persona que arriende vehรญculos y reciba este
aviso de retiro de seguridad envรญe una copia del mismo al arrendatario dentro de los diez dรญas.
Si conoce al propietario o usuario actual del vehรญculo, por favor, reenvรญeles esta carta.
Si desea actualizar la informaciรณn de propiedad de su vehรญculo o de contacto, puede hacerlo registrรกndose en
www.toyota.com/owners. Necesitarรก su Nรบmero de Identificaciรณn del Vehรญculo (VIN) de 17 dรญgitos para ingresar
la nueva informaciรณn.
Si considera que el concesionario o Toyota no han logrado o no pueden solucionar el defecto dentro de un plazo
razonable o sin costo para usted, puede presentar una queja al Administrador, a la National Highway Traffic
Safety Administration [Administraciรณn Nacional de Seguridad Vial en Autopistas], 1200 New Jersey Avenue S.E.,
Washington, D.C. 20590, o llame sin costo a la lรญnea directa de Seguridad Automotor al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado este aviso porque estamos interesados en su constante satisfacciรณn con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que esta condiciรณn le haya podido causar.
Gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
Si su pantalla de cรกmara de reversa estรก funcionando, marque la casilla a continuaciรณn y remรญtanos este papel en el
sobre con franqueo pagado provisto. De manera alternativa, puede escanear el cรณdigo QR que aparece a continuaciรณn
utilizando su dispositivo mรณvil para responder a travรฉs de un sitio web, si esta opciรณn le resulta mรกs cรณmoda.
Si la informaciรณn de titularidad de su vehรญculo ha cambiado, puede actualizarla visitando www.toyota.com/ownersupdate.
Pantalla de la unidad de audio cuando
el vehรญculo no estรก en reversa
(pantalla de inicio usada como ejemplo)
Ejemplo de la pantalla de la unidad de audio
cuando el vehรญculo estรก en reversa
Corte por la lรญnea perforada y meta el papel en el sobre provisto
โฆ
โฅ
John Q Sample
VIN 999999
123 Calle inexistente
Ciudad, AA 00000-0000
CรDIGO QR
Ciertos vehรญculos modelo RAV4 y RAV4 hรญbrido del aรฑo 2019
Posible que el Sistema de la Cรกmara de Reversa no Funcione
โ El sistema de cรกmara de reversa de mi vehรญculo FUNCIONA. Por
favor, elimรญnenme de cualquier notificaciรณn futura relacionada
con este Retiro de Seguridad.
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | RAV4 | 2019 |
11 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V576-6800.pdf 1491.922KB
Recall 573 Report – AMENDMENT 1
RCLRPT-19V576-3463.PDF 214.613KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V576-6007.PDF 211.265KB
Recall Quarterly Report #3, 2020-1
RCLQRT-19V576-7486.PDF 211.354KB
Manufacturer Notices(to Dealers,etc) SAFETY (NONCOMPLIANCE) RECALL (Remedy Notice) 2019 Model Year RAV4 and RAV4 Hybrid. – Backup Camera System May Not Operate.
RCMN-19V576-6519.pdf 232.386KB
Remedy Instructions and TSB
RCRIT-19V576-1765.pdf 922.675KB
Miscellaneous Document – NONCOMPLIANCE INFORMATION REPORT
RMISC-19V576-9106.pdf 118.619KB
Non-Compliance Notice 573 Report
RCLRPT-19V576-2787.PDF 214.439KB
Remedy Instructions and TSB
RCRIT-19V576-4330.pdf 922.362KB
Recall Acknowledgement
RCAK-19V576-1333.pdf 250.537KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V576-1179.PDF 211.156KB
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Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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