RECALL 19TA19 – Back Up Camera Display – Brightness and Contrast Settings – 2020 Toyota Supra

SEOCONTENT-START

© 2019 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: September 27, 2019
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY (NONCOMPLIANCE) RECALL 19TA19 (Remedy Notice)
Certain 2020 Model Year Supra Vehicles
Back Up Camera Display – Brightness and Contrast Settings
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2020 Supra
Early March 2019 – Early September 2019
3,500
800
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.
On September 27, 2019 BMW filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2020 model year Supra vehicles.
Condition
This recall involves the FMVSS 111 Section 5.5.6 Default View requirements. Affected vehicles may not fully conform to Section 5.5.6 due to the ability of a vehicle operator to adjust brightness and contrast settings. When brightness is set at/near its lowest adjustment, and contrast is set at/near is highest setting, then at the next backing event, the displayed image may not fully conform to the requirements of Section 5.5.6. At the next backing event, if a vehicle operator relied on the displayed image with brightness set at/near its lowest adjustment setting, and contrast set at/near its highest adjustment setting, this could increase the risk of a crash or injury to persons who may be behind the vehicle.
Remedy
Any authorized Toyota dealer will apply an updated rearview camera software that has a reduced brightness and contrast adjustment range FREE OF CHARGE.
Covered Vehicles
There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 50 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
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© 2019 Toyota Motor Sales, USA
Owner Letter Mailing Date
Toyota will notify owners in early November 2019.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 800 vehicles in new dealer inventory as of September 26, 2019.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60 day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
• New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
• Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
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© 2019 Toyota Motor Sales, USA
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 19TA01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Part Number
Description
Quantity
00411-140003
Inspection Mirror Hang Tag
25 Per Pack
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© 2019 Toyota Motor Sales, USA
Customer Handling and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
• Certified Technician any Specialty
• Expert Technician any Specialty
• Master Technician
• Master Diagnostic Technician.
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
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© 2019 Toyota Motor Sales, USA
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Install Latest version of Toyota
ISTA
Less than ISTA version 4.19.40.18949
Did
Verify Vehicle Eligibility
Check TIS Vehicle Inquiry System
to verify vehicle eligibility
Covered
Not Covered No further action required
Check Toyota ISTA Version
At least ISTA version 4.19.40.18949 or higher
Check I-Level Actual
Re-flash Vehicle
Lower than I-Level S18T-19-07-538
Check I-Level Actual
Campaign Completed
Return Vehicle to Customer
At least I-Level S18T-19-07-538 or higher
At least version S18T-19-07-538 or higher
Less than I-Level S18T-19-07-538
Follow all vehicle preparation steps
Op Code Description Flat Rate Hours
A19001 Apply software update 1.1
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• In the rare case the vehicle’s I-level meets or exceeds S18T-19-07-538 already (no software update
required), file the OpCode (A19001) anyway.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
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© 2019 Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep
procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 2
© 2019 Toyota Motor Sales, USA
SAFETY (NONCOMPLIANCE) RECALL 19TA19 (Remedy Notice)
Certain 2020 Model Year Supra Vehicles
Back Up Camera Display – Brightness and Contrast Settings
Frequently Asked Questions
Original Publication Date: September 27, 2019
Q1: What is the condition?
A1: This recall involves the FMVSS 111 Section 5.5.6 Default View requirements. Affected vehicles may not fully conform to Section 5.5.6 due to the ability of a vehicle operator to adjust brightness and contrast settings. When brightness is set at/near its lowest adjustment, and contrast is set at/near is highest setting, then at the next backing event, the displayed image may not fully conform to the requirements of Section 5.5.6. At the next backing event, if a vehicle operator relied on the displayed image with brightness set at/near its lowest adjustment setting, and contrast set at/near its highest adjustment setting, this could increase the risk of a crash or injury to persons who may be behind the vehicle.
Q1a: What does FMVSS 111 Section 5.5.6 require?
A1a: Federal regulations require that a specified image of the area behind the vehicle be displayed each time the vehicle begins a backing event. The back-up camera system of the Toyota Supra displays this image on the control display located on the dashboard in the vehicle interior.
Q2: Are there any warnings that this condition exists?
A2: This condition only may occur if the driver adjusts the image shown by the back-up camera system at/near the lowest brightness setting and at/near the highest contrast setting. Toyota recommends that drivers adjust the brightness and contrast settings to enable them to clearly see the back-up camera image that is displayed when the vehicle is in reverse.
Q3: What is Toyota going to do?
A3: Toyota will send an owner notification by first class mail by early November 2019 advising owners to make an appointment with their authorized Toyota dealer to apply an updated rearview camera software that has a reduced brightness and contrast adjustment range FREE OF CHARGE.
FAQ Page 2 of 2
© 2019 Toyota Motor Sales, USA
Q4: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A4: There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall.
Model Name
Model Year
Production Period
Supra
2020
Early March 2019 – Early September 2019
Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?
A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q5: How long will the repair take?
A5: The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q6: How does Toyota obtain my mailing information?
A6: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q7: What if I have additional questions or concerns?
A7: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
© 2019 Toyota Motor Sales, USA – Version 3a
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and TCUV units.
This vehicle is involved in a Safety Noncompliance Recall. At this time, remedy is not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN
Campaign Code

TECHNICAL INSTRUCTIONS
Safety (Noncompliance) Recall 19TA19
Certain 2020 Model Year Supra Vehicles
Back Up Camera Display – Brightness and Contrast Settings
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
2
I. OPERATION FLOW CHART
Install Latest version of Toyota
ISTA
Less than ISTA version 4.19.40.18949
Did
Verify Vehicle Eligibility
Check TIS Vehicle Inquiry System
to verify vehicle eligibility
Covered
Not Covered No further action required
Check Toyota ISTA Version
At least ISTA version 4.19.40.18949 or higher
Check I-Level Actual
Re-flash Vehicle
Lower than I-Level S18T-19-07-538
Check I-Level Actual
Campaign Completed
Return Vehicle to Customer
At least I-Level S18T-19-07-538 or higher
At least version S18T-19-07-538 or higher
Less than I-Level S18T-19-07-538
Follow all vehicle preparation steps
II. IDENTIFICATION OF AFFECTED VEHICLES
• Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed prior to dealer shipment or by another dealer.
• TMS warranty will not reimburse dealers for repairs completed on vehicles that are not affected
or were completed by another dealer.
III. PREPERATION
A. TOOLS, SUPPLIES & EQUIPMENT
• Techstream ADVi (TSADVUNIT)
• Battery Diagnostic Tool (DCA-8000P)
• Toyota Supra Diagnostic Cable (01018-00118)
3
IV. BACKGROUND
This recall involves the FMVSS 111 Section 5.5.6 Default View requirements. Affected vehicles may not fully conform to Section 5.5.6 due to the ability of a vehicle operator to adjust brightness and contrast settings. When brightness is set at/near its lowest adjustment, and contrast is set at/near is highest setting, then at the next backing event, the displayed image may not fully conform to the requirements of Section 5.5.6. At the next backing event, if a vehicle operator relied on the displayed image with brightness set at/near its lowest adjustment setting, and contrast set at/near its highest adjustment setting, this could increase the risk of a crash or injury to persons who may be behind the vehicle.
V. OVERVIEW OF REMEDY PROCEDURE (REPROGRAMMING USING ISTA)
Software inside the vehicle’s computers are reprogrammed using Toyota ISTA. Reprogramming of ECUs via Toyota ISTA requires that the software version status of the ECUs on the vehicle is unified, so reprogramming is always carried out for all ECUs.
It is not possible to select a target ECU and then reprogram it individually. Always follow the directions of this document when carrying out reprogramming work in order to prevent any potential damage to the ECUs due to by communication errors, voltage drops, or other problems.
4
I. INSTALL THE LATEST VERSION OF TOYOTA ISTA
1. It is CRITICAL to install the latest version of Toyota ISTA on the Techstream ADVi. Your current ISTA version may not be sufficient for this campaign.
Minimum* ISTA Version Required for this Campaign: 4.19.40.18949.
*Versions of ISTA higher than 4.19.40.18949 are also acceptable. As a best practice you should always download the latest version of ISTA when performing this campaign.
2. Access this URL for instructions on how to download the latest version of ISTA:
Toyota ISTA Installation Instructions
5
II. CHECK ISTA VERSION OF ADVi
1. Its CRITICAL to confirm that the ISTA version installed on your Techstream ADVi meets or exceeds version 4.19.40.18949 before proceeding.
2. Start Toyota ISTA.
Double click the icon to start Toyota ISTA
3. The following screen appears. Click “accept”.
6
CHECK ISTA VERSION ON ADVi (Continued)
4. Click on the Configuration Button as indicated in the figure.
5. Compare the installed verison to the minium reuqired version: 4.19.40.18949. If the version is less than version 4.19.40.18949, install the latest version using the instructions on page 4.
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III. ENSURE THAT VEHICLE HAS COMPLETED PRE-DELIVERY SERVICE
Make sure that Pre-delivery Service has been completed before this reprogramming. If Pre-delivery service has not been completed before this reprograming, the reprogramming may not be completed correctly. Refer to T-SB-0083-19 for Pre-delivery technical instructions.
IV. PREPARE THE TECHSTREAM AVDi
1. Boot-up the ADVi.
2. Complete all pending Windows updates.
3. Disable any automatic Windows updates and configure antivirus software so that it doesn’t automatically run.
4. Disable all automatic screen savers.
5. Disable “sleep mode” within windows power settings.
6. Close all other applications.
7. Attach the Techstream ADVi directly to an AC Power Supply.
8. Do not perform any other functions while Toyota ISTA is reprogramming.
8
V. PREPARE THE VEHICLE
NOTICE: During reprogramming, each system (lights, mirrors, seats, windows, etc.) will be operated automatically for initialization. If operation is obstructed, a fault code is recorded, and the initialization may not finish normally. To prevent this, follow each instruction displayed on the screen while carrying out work.
1. Vehicle must be parked on a flat location that is not subject to direct sunlight
The ambient temperature around the vehicle must be higher than 59 degrees Fahrenheit.
2. Set the steering wheel and tires in the strait ahead position.
9
PREPARE THE VEHICLE (Continued…..)
3. DO NOT place anything on the windshield so that the wiper can work normally, because the wiper may move automatically during reprogramming for initialization.
4. Remove all the inserted and connected data carriers from the vehicle. Unpair (disconnect) all Bluetooth devices/cell phones from the vehicle.
5. DO NOT place any on, in front of, or behind the front seats because the front seats move automatically during reprograming for initialization.
6. DO NOT cover the headlights with protective covers because temperature may rise and the headlights may be deformed or damaged.
7. Set the shift lever to “P” and then engage the parking brake.
8. Turn off the engine and then set all of the switches of the electrical components to off. Make sure the climate control and radio are turned off.
9. Close all doors and the back door, the hood must remain open as the battery charger will need to be connected to the charging terminal during the reprogramming process.
10
VI. CONNECT THE BATTERY CHARGER
Before starting the reprogramming procedure, please make sure you have connected the DCA-8000 battery charger. The usage of a charger during the ECU Software update process is mandatory.
During this reprogramming the headlights will turn on, and the seats and other electrical components will function. To prevent damage to the ECU’s, due to flat battery or voltage drop, ALWAYS connect the specified battery charger.
Unlike other Toyota vehicles, the new Toyota Supra is capable of drawing high amperage (a peak of 70 Amps flows at maximum) during diagnosis and repair. The Toyota Supra is equipped with an AGM type battery, discharges will affect the life span of the battery. AGM batteries must not have a charging voltage that exceeds 14.6 volts.
• Always connect the power supply of the battery charger to an outlet directly. If a power strip or other device is used, and multiple electrical components are connected, the battery charger may detect a power supply error due to insufficient current, and it may not be possible to charge the battery.
• Make sure that the battery charger is off before connecting it.
• Make sure you respect the correct polarity when connecting the battery charger cables like displayed in the illustration below.
• DO NOT disconnect the battery charger during reprogramming work.
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VII. CONNECT THE TECHSTREAM ADVi TO THE VEHICLE
NOTICE: In the case of reprogramming, it is an absolute necessity that the vehicle is connected to the Techstream ADVi via the Toyota Supra Diagnostic Cable which has a LAN ethernet connection.
In order to maintain successful communication between the Techstream ADVi and the vehicle, the Toyota Supra Diagnostic cable must be used. Other interfaces that connect to the Techstream ADVi via USB are not allowed. Attempting to use such other devices may cause permanent ECU damage due to the slower communication speed.
1. Connect the Cable (connection sequence):
Always connect the SUPRA diagnostic cable first to your PC LAN port (1) and only after that to the OBD port of the vehicle (2).
If this order of operations is not respected, possible vehicle communication issues may occur when using Toyota ISTA software.
12
CONNECT THE TECHSTREAM ADVi TO VEHICLE (Continued…)
2. Position the cable.
Position the SUPRA diagnostic cable out of the vehicle as shown in the illustration. Otherwise the SUPRA diagnostic cable may be pinched, communication disconnected, and ECU’s permanently damaged.
The Toyota Supra Diagnostic cable should always be passed through the position shown in the figure below. If it passes through any other position it is possible that the cable will be damaged.
Using the gap between the rear fender and the side garnish, pull the Supra Diagnostic cable to the outside of the vehicle. Please use protective tape for fixation and protection of the cable.
Do not attempt to pass the Supra Diagnostic cable thought the window opening. The window glass may move during reprogramming or initialization.
Ensure the cable is out of the path of the front Driver’s seat. During initialization the driver’s seat moves and could damage cable or disconnect the OBDII connector during movement.
Additionally, do not attempt to pass the Supra Diagnostic cable through any other position of the door opening as it may cause damage to the cable.
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VIII. CHECK THE “I-LEVEL” ACTUAL OF THE VEHICLE
1. Start Toyota ISTA.
Double click the icon to start Toyota ISTA
2. The following screen appears. Click “accept”.
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CHECK THE “I-LEVEL” ACTUAL OF THE VEHICLE (Continued….)
3. Double click the operations bar to maximize the screen and make the tool bar visible.
4. Activate to PAD Mode.
PAD mode can be activated by pressing the start button 3 times in under 0.8 seconds (very fast) or by directly connecting the Toyota ISTA software and initiating the vehicle connection.
In order to have communication between the tester and the on-board ECUs the vehicle must be put into an energy mode similar to IG-ON with engine OFF. For the Toyota Supra this mode is called PAD mode and it ensures that all ECUs receive energy in order to reply to requests of Toyota-ISTA.
CRITICAL NOTICE: While the vehicle is in PAD mode all energy monitoring logic will be disabled. The technician must utilize a battery charger to maintain sufficient current during all diagnosis and programming activities. If the battery charger is not connected battery life will be affected and ECU damage could occur
NOTICE: Ensure the pre-delivery service has already been completed on the vehicle. Part of pre-delivery service involves switching of “transportation mode”, which is required before proceeding with this remedy procedure.
5. Do not open or close the driver’s door during the programming routine.
15
CHECK THE “I-LEVEL” ACTUAL OF THE VEHICLE (Continued….)
6. Complete vehicle identification.
7. At the “Connection manager” screen, select the vehicle identification number, and then click “Set up Connection”.
1
2
3
4
1
2
16
CHECK THE “I-LEVEL” ACTUAL OF THE VEHICLE (Continued….)
8. The identification of all ECU’s will start as shown below.
NOTICE: If the dialog box in the image below appears, click “OK” to close the dialog box, and then continue work. Toyota ISTA will attempt to establish a data exchange with the central server. In the absence of an available connection route (because of no Internet connection is available or the PC connection isn’t setup). Please verify your connection and click “OK”.
17
CHECK THE “I-LEVEL” ACTUAL OF THE VEHICLE (Continued….)
9. The control unit screen will appear after the identification has ended.
NOTICE: When Fault memory “Present” or “Existing” is displayed at the bottom left of the screen, check for DTCs. Note that this campaign does not cover the diagnostic fees and/or repairs for any DTC’s/
18
CHECK THE “I-LEVEL” ACTUAL OF THE VEHICLE (Continued….)
10. Check the “I-Level” actual.
1
2
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CHECK THE “I-LEVEL” ACTUAL OF THE VEHICLE (Continued….)
11. Confirm if the vehicle requires reprogramming based upon the “I-Level actual” of the vehicle. Use the superiority decoder below.
“I-Level” Actual of Vehicle
Required Action
Lower than S18T-19-07-538
REPROGRAMMING REQUIRED. Continue with this procedure.
Equal to or Greater than S18T-19-07-538
WORK IS COMPLETE. Reprogramming is not required. Refer to page 30 for instructions on closing out of ISTA and disconnecting the diagnostic cable.
I-Level Superiority Decoder
1: Series (vehicle model)
2: Year Released
3: Month Released
4: Serial Number
EXAMPLE:
Lower: S18T-19-03-585
Higher: S18T-19-07-555
S18T-19-07-555 is higher than S18T-19-03-585 because it was released in a later month.
I-Level:
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IX. PERFORM THE REPROGRAMMING
1. Perform the reprogramming if the vehicle’s current I-Level is lower than S18T-19-07-538.
2. Select service plan as shown below.
3. After the “calculation of measures plan closes” and the screen changes, click execute measures plan.
1
2
3
21
PERFORM THE REPROGRAMMING (Continued…)
Note: If ISTA requests enabling codes in order to execute the measures plan, you should check the “import” box and then click “next”.
Check this box.
22
PERFORM THE REPROGRAMMING (Continued…)
4. Click OK.
5. Check the warnings listed prior to proceeding.
23
PERFORM THE REPROGRAMMING (Continued…)
6. WARNINGS:
1. DO NOT put your head or hand in the window of the vehicle you are reprogramming. Since the window may close automatically at the time of initialization, there is the risk of being pinched and injured.
2. DO NOT open or close the driver’s door and other door during the programming routine.
3. The Programming could take 30 minutes, ensure that the vehicle is not accidentally disturbed by other team members during the reprogramming.
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PERFORM THE REPROGRAMMING (Continued…)
7. The reprogramming progress status of each ECU is displayed in the ‘Status” column. The overall progress status is indicated at the top of the screen.
NOTICE:
• Even when the “Status” column is filled with checkmarks (), always check the display at the top center of the screen (header line) for the progress status, because initialization and other work is being carried out in addition to reprogramming.
• Wait until the reprograming in finished before manipulating the ISTA software to avoid interfering with the reprogramming.
25
PERFORM THE REPROGRAMMING (Continued…)
8. Executing follow-up operations is displayed in the center of the screen.
Notice: If the following “Information” dialog box is displayed during “Executing follow-up operation”, click “OK” to continue the follow-up operation. After reprogramming is complete, follow the on-screen instructions and carry out initialization and other work.
26
PERFORM THE REPROGRAMMING (Continued…)
9. “Calculating final context” appears at the center of the screen (header line). At the same time, a “Please wait….” message appears to allow for the completion of the action plan.
10. After the status of measures plan execution dialog box appears, click OK.
27
PERFORM THE REPROGRAMMING (Continued…)
NOTICE: After reprogramming has completed Toyota-ISTA may request additional functions to complete. These additional functions may include initialization of seats, windows, mirrors or headlights. Toyota-ISTA may provide instructions such as ensuring there are no obstructions of the object that requires initialization. Please follow all necessary on-screen prompts and ensure that the vehicle is parked in a safe manner to complete each initialization. If these directions are not followed properly, the vehicle could produce additional DTCs.
In the example shown below, the “ride height sensors: start-up” service function” needs to be performed.
If ride height is required, you will need to insert the ride height for both the front and rear wheels. This will require you to measure this height in millimeters. The repair manual procedure can be found in this location:
Vehicle Exterior > LIGHTING (EXT) > HEIGHT CONTROL SENSOR > INSTALLATION
5.ADJUST HEIGHT CONTROL SENSOR
28
PERFORM THE REPROGRAMMING (Continued…)
11. Confirm that the (actual) and (target) I-Level are equal.
ACTUAL
TARGET
29
PERFORM THE REPROGRAMMING (Continued…)
12. Confirm that the I-Level actual of the vehicle meets or exceeds S18T-19-07-538.
a
“I-Level” Actual of Vehicle
Required Action
Lower than S18T-19-07-538
REPROGRAMMING REQUIRED. Refer to page to page 5 to check that your version of ISTA is the minimum required version.
Equal to or Greater than S18T-19-07-538
WORK IS COMPLETE. Placing the vehicle in “Sleep mode” is required. Proceed with the procedure to place the vehicle in “Sleep mode”.
I-Level Superiority Decoder
1: Series (vehicle model)
2: Year Released
3: Month Released
4: Serial Number
EXAMPLE:
Lower: S18T-19-03-585
Higher: S18T-19-07-555
S18T-19-07-555 is higher than S18T-19-03-585 because it was released in a later month.
I-Level:
ACTUAL
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X. CLOSE OUT OF TOYOTA ISTA
1. Finish the reprogramming by clicking the close operation button.
2. Click ok when the “Close operation” dialog box appears.
1
2
3
4
31
CLOSE OUT OF TOYOTA ISTA (Continued…)
3. Make sure that the frame of the icon at the left end of the toolbar at the top left of the screen has turned gray, and then click “x”.
4. Open the driver-side door, press the Start/Stop button once, and then close the door. This deactivates PAD mode.
5. Disconnect the SUPRA diagnostic cable.
32
XI. Place the vehicle in sleep mode for 15 MINUTES.
It is necessary to place the vehicle in sleep mode for 15 minutes to allow the KOMBI and fuel tank
ECU to establish the correct size of fuel tank.
1. Sleep mode can be activated by shutting all the doors, hood, trunk and parking the vehicle
for 15 minutes with keys away from the vehicle.
Campaign Designation / Phase Decoder
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in
2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched
in 2021

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