September 20, 2019 NHTSA CAMPAIGN NUMBER: 19V670000
Improperly Tightened Steering/Suspension Fasteners
Loose fasteners may cause a loss of vehicle control, or cause an accessory to detach from the vehicle and become a road hazard. Either of these scenarios can increase the risk of a crash or injury.
NHTSA Campaign Number: 19V670
Manufacturer Southeast Toyota
Distributors, LLC
Components STEERING, SUSPENSION
Potential Number of Units Affected 34
Summary
Southeast Toyota
Distributors, LLC (SET) is recalling certain 2018-2019 Toyota
4Runner vehicles. During installation, certain steering and suspension components may not have been properly tightened.
Remedy
SET will notify owners, and dealers will inspect and re-tighten the steering and suspension fasteners as necessary, free of charge. The recall is expected to begin November 19, 2019. Owners may contact SET customer service at 1-866-405-4226. SET’s number for this recall is SET19B.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Attention
This is an important Safety Recall which was initiated by Southeast Toyota
Distributors, LLC.
If you are in Florida, Georgia, Alabama, South
Carolina, or North Carolina, please refer to SET Dealer Daily to obtain instructions on how to complete this repair and submit a warranty claim.
Toyota Dealerships outside of Florida, Georgia, Alabama, South Carolina or North Carolina
SET will reimburse you for the repairs outlined in the following procedure. For repair authorization and parts ordering, please contact Southeast Toyota
Distributors, LLC toll free at 1-888-851-2722, or email [email protected].
Thank you for your continued support.
Southeast Toyota
Distributors, LLC
To: All Toyota
Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject: Safety Recall SET19B โ Remedy Available
On September 20, 2019 Southeast Toyota
Distributors, LLC (SET) filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) initiating a Safety Recall on certain 2018 -2019 Toyota
4Runner vehicles equipped with TRD accessories installed by SET.
Affected Vehicles:
2018 โ 2019 Toyota
4Runner vehicles equipped with TRD accessories installed by SET.
Condition:
During an audit SET found that some accessory fasteners may not have been tightened to a specified torque. If the fasteners are not properly tightened to the specified torque, the fastener could become loose, possibly causing loss of control of the vehicle or the accessory could detach from the vehicle, which could cause a crash or injury.
Remedy:
All known owners of the affected vehicles will be notified by US mail to return their vehicles to a Toyota
dealer. The Toyota
dealer will, inspect and tighten the affected fasteners with a torque wrench pursuant to instructions specified by SET, at no cost to the owner.
This following information is being provided to keep you informed of the filing and your degree of involvement.
1. Owner Letter Mailing Date
SET has completed remedy preparations and will begin to notify owners on or before November 19, 2019.
SET makes significant effort to obtain current customer name and address information when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealershipโs responsibility to forward the owner letter to the customer who purchased the vehicle.
2. New Vehicles in Dealership Inventory
![]() Under Title 49, Section 30112(a) of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard. In addition, 49 Code of Federal Regulations ยง577.13 requires us to provide the following advisory: it is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion can be verified through TIS. Additional information will be provided as it becomes available. |
3. Inspection Reminder Mirror Hang Tags for Covered Vehicles
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Please reference the VIN list provided to identify new vehicles in dealer inventory involved in this Safety Recall. Inside the vehicleโs glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Note: Dealerships can order Hang Tags from the Material Distribution Center (MDC).
| Part Number | Description | Qty. |
|---|---|---|
| 00411-140003 | Inspection Mirror Hang Tag | (25 Per Pack) |
4. Pre-Owned Vehicles in Dealer Inventory
SET requests that dealers do not deliver any pre-owned vehicles in dealer inventory that is covered by a Safety Recall unless the defect has been remedied.
5. Dealer Summary Reports
Please verify eligibility by confirming through TIS and inspecting the vehicle prior to performing repairs.
6. Number and Identification of Covered Vehicles
There are approximately 34 vehicles covered by this Noncompliance Recall in the U.S. and Puerto Rico.
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer personnel to verify coverage by confirming through TIS and inspecting the vehicle. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
7. Parts Ordering
| Part Number | Part Name | Qty |
|---|---|---|
| N/A | N/A | N/A |
8. Technician Training Requirements
All dealership technicians performing this recall are required to successfully complete the most current version of E-Learning course โSafety Recall and Service Campaign Essentialsโ. To ensure that all vehicles have the repair performed correctly; technicians performing this recall are required to have successfully completed E-learning course SC18A (if you had previously completed E-learning Course SC13B, you do not have to take SC18A), in addition to โSafety Recall and Service Campaign Essentialsโ, and currently hold at least one of the following certification levels:
- Toyota
Expert - Master
- Master Diagnostic Technicians
9. Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment.
10 Warranty Reimbursement Procedure
| Certain 2018 โ 2019 Toyota |
![]() |
SET vendor warranty claim should be submitted as follows:
| OP CODE | DESCRIPTION | TIME | OFP | T1 | T2 |
| AR19B1 | Accessory Torque Validation | 2.0 | 00016-SPECL | 99 | 99 |
| Additional Claim information: | |||||
| Replacement Parts: | N/A, leave blank | ||||
| Sublet: | N/A, leave blank | ||||
| Condition: | SET19B | ||||
| Cause: | SET19B | ||||
| Remedy: | Perform Torque Validation | ||||
| Claim Attachment: | SET19B Torque Validation Form must be attached to AW CPS claim. | ||||
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
If you are a dealer located outside of the Southeast Region, email [email protected] attach copy of RO invoice for payment processing.
Campaign Designation Decoder
11. Repair Quality Confirmation
Not required for this Recall.
12. Technical Questions
If you are a SET dealership associate and have any questions, please contact your Field Technical Specialist. If your dealer is outside the Southeast Toyota
Region and have technical questions please contact SET at 1-888-851-2722, press 6 for recall support.
13. Media Contacts
In the event you are contacted by the News media, it is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to SET Corporate Communications 954-363-6285. (Please do not provide this number to customers.)
14. Customer Contacts
A FAQ is attached to help respond to any customer concerns. If the customer has any further questions, they are requested to contact the Southeast Toyota
(SET) Customer Relations Center at 1-866-301-6859, press 1 for Southeast Toyota
and SET will return the call within 24 hours between 8:30 am and 5 pm eastern standard time.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Safety Recall.
Thank you for your cooperation
Southeast Toyota
Distributors, LLC.
4RUNNER TORQUE RECALL-SET19B
QUESTIONS & ANSWERS
Certain Model Year 2018 through 2019 4Runner vehicles equipped with TRD accessories installed by SET.
Background: On September 20, 2019 Southeast Toyota
Distributors, LLC. (โSETโ) filed a Defect Information Report with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary Safety Recall on certain 2018 through 2019 4Runner vehicles equipped with TRD accessories installed by SET. There are approximately 34 vehicles covered by this recall.
Affected Vehicles: Certain 2018 through 2019 4Runner vehicles equipped with TRD accessories installed by SET.
1. What is the condition?
During an audit SET found that some accessory fasteners may not have been tightened to a specified torque. If the fasteners are not properly tightened to the specified torque, the fastener could come loose, possibly causing loss of control of the vehicle or the accessory could detach from the vehicle, which could cause a crash or injury.
2. Why are only certain vehicles covered by this Safety Recall?
SET undertook an investigation to determine the scope of the issue and the potential consequence. The investigation found that the issue was limited to the use of a specific model of torque wrench at a specific location.
The audit indicated that 34 vehicles were missing torque validation data.
3. How many vehicles are involved?
SET estimates that approximately 34 vehicles are affected by this recall.
4. Are there any other Toyota
vehicles affected?
No, there are no other Toyota
vehicles affected.
6. What is SET going to do?
All known owners of the affected vehicles will be notified by US mail to return their vehicles to a Toyota
dealer. The Toyota
dealer will, inspect and tighten the affected fasteners with a torque wrench pursuant to instructions specified by SET, at no cost to you.
7. Is there any cost?
These actions will be performed at no charge.
8. How long will the process take?
The corrective action will take approximately one hour or less. However, depending upon the dealerโs work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.
9. Is my vehicle covered by this Safety Recall?
Owners of the affected vehicles will receive a Safety Recall letter from Southeast Toyota
Distributors, LLC informing them of this safety recall campaign. In the meantime, owners may contact any Toyota
dealer to verify if their vehicle is covered by this campaign.
10. What if an owner has additional questions or concerns?
Owners with questions or additional concerns are asked to contact the Southeast Toyota
Distributors, LLC. SET Customer Assistance Center toll free at 1-800-301-6859 Monday through Friday, 8:30 am to 5:00 pm Eastern Standard Time.
Attention
This is an important Safety Recall which was initiated by Southeast Toyota
Distributors, LLC.
If you are in Florida, Georgia, Alabama, South
Carolina, or North Carolina, please refer to SET Dealer Daily to obtain instructions on how to complete this repair and submit a warranty claim.
Toyota Dealerships outside of Florida, Georgia, Alabama, South Carolina or North Carolina
SET will reimburse you for the repairs outlined in the following procedure. For repair authorization and parts ordering, please contact Southeast Toyota
Distributors, LLC toll free at 1-888-851-2722, or email [email protected].
Thank you for your continued support.
Southeast Toyota
Distributors, LLC
TECHNICAL INSTRUCTIONS
FOR
VOLUNTARY SAFETY RECALL CAMPAIGN SET19B
TORQUE VERIFICATION ON VARIOUS COMPONENTS
CERTAIN 2018-2019 MODEL YEAR 4RUNNER
All dealership technicians performing this recall are required to successfully complete the most current version of ELearning course โSafety Recall and Service Campaign Essentialsโ. To ensure that all vehicles have the repair performed correctly; technicians performing this recall are required to have successfully completed E-learning course SC18A (if you had previously completed E-learning Course SC13B, you do not have to take SC18A), in addition to โSafety Recall and Service Campaign Essentialsโ, and currently hold at least one of the following certification levels:
- Toyota
Expert - Master
- Master Diagnostic Technicians
OPERATION FLOW CHART
IDENTIFICATION OF AFFECTED VEHICLES
NOTE:
- Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this SSC and that the campaign has not already been completed prior to dealer shipment or by another dealer.
- Southeast Toyota
warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.
PREPARATION
A. PARTS
None required
B. TOOLS & EQUIPMENT
- Digital Torque wrench
- Standard hand tools
BACKGROUND
SETโs investigation found that a specific model of Atlas Copco Torque wrench utilized in the 4Runner accessory line was failing to consistently upload the torque data to the Atlas Copco system due to poor Wi-Fi connectivity at the Talleyrand facility. This recall is to confirm that accessories installed with this torque wrench were properly torqued to the installation specifications.
WARRANTY INFORMATION
For Dealers located in the Southeast Region, Florida, Georgia, Alabama, South Carolina, or North Carolina, Submit Warranty claim utilizing the information below.
| OP CODE | DESCRIPTION | TIME | OFP | T1 | T2 |
| AR19B1 | Accessory Torque Validation | 2.0 | 00016-SPECL | 99 | 99 |
| Additional Claim information: | |||||
| Replacement Parts: | N/A, leave blank | ||||
| Sublet: | N/A, leave blank | ||||
| Condition: | SET19B | ||||
| Cause: | SET19B | ||||
| Remedy: | Perform Torque Validation | ||||
| Claim Attachment: | SET19B Torque Validation Form must be attached to AW CPS claim. | ||||
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
If you are a dealer located outside of the Southeast Region, email [email protected] attach copy of RO invoice for payment processing.
WORK PROCEDURE
Note: SET19B Instructions outline a process which requires the SET19B Torque Validation Form located at the end of this document be completed. SET requests this form be scanned and attached to the SET warranty claim.
- Lift vehicle on suitable hoist.
- Remove Tire and Wheel assemblies from vehicle.
- Remove TRD skid plate from front of vehicle. (Fig. 1)
- Use a 14mm socket to remove the two rear bolts and loosen the two front bolts attached to the Skid Plate. Remove the Skid Plate and retain it and the bolts for reinstallation.
- Verify torque of left and right side Upper Shock Nuts, Items A1A6 on SET19B Torque form.
- Use a 14mm crowfoot to torque the nuts on the upper side of the front shock absorber with coil spring assembly (Refer to Fig. 2).
- Set torque wrench higher than upper range limit.
- Slowly apply torque until the fastener starts to rotate.
- Document reading on SET19B Torque form under initial values.
- If any measurement is out of specified range: loosen, retorque to specified value. Record values on SET19B torque form.
- Torque, with crowfoot:
- Range: 56-93 N-m (41-69 ft-lbf)
- Specified: 65 Nยทm (663 kgfยทcm, 48 ftยทlbf)
- Torque, without crowfoot:
- Range: 62-102 N-m (46-75 ft-lbf)
- Specified: 71 Nยทm (724 kgfยทcm, 52 ftยทlbf)
- Verify torque of the left and right lower ball joint attachment bolts (Fig. 3). Items B1-B4 on SET19B Torque form.
- Use a 19mm socket to torque bolts.
- Set torque wrench higher than upper range limit.
- Slowly apply torque until the fastener starts to rotate.
- Document reading on SET19B Torque form under initial values.
- If any measurement is out of specified range: loosen, retorque to specified value. Record values on SET19B torque form.
- Torque:
- Range: 139-229 N-m (103-169 ft-lbf)
- Specified: 160 Nยทm (1631 kgfยทcm, 118 ftยทlbf)
- Verify torque of left and right side front lower control arm Bolts (Fig. 4) Items C1-C4 on SET19B Torque Form.
- Use a 22mm socket to torque the front and rear lower control arm bolts (Fig. 8-2).
- Set torque wrench higher than upper range limit.
- Slowly apply torque until the fastener starts to rotate.
- Document reading on SET19B Torque form under initial values.
- If any measurement is out of specified range: loosen, retorque to specified value. Record values on SET19B torque form.
- Torque:
- Range: 152-251 N-m (112-185 ft-lbf)
- Specified: 175 Nยทm (1785 kgfยทcm, 129 ftยทlbf)
- Verify Torque of driver side and passenger side tie rod end locking nuts. (Fig. 5) Items D1 and D2 on SET19B Torque Form.
- Use a 22mm crowfoot to torque the front and rear lower control arm bolts.
- Set torque wrench higher than upper range limit.
- Slowly apply torque until the fastener starts to rotate.
- Document reading on SET19B Torque form under initial values.
- If any measurement is out of specified range: loosen, retorque to specified value. Record values on SET19B torque form.
- Torque:
- Range: 76-126 N-m (56-93 ft-lbf)
- Specified: 88 Nยทm (897 kgfยทcm, 65 ftยทlbf)
- Verify Torque of driver side and passenger side front lower shock bolts. (Fig. 6) Items E1 and E2 on torque Form.
- Use a 19mm wrench and 19mm socket to torque the front lower shock bolts.
- Set torque wrench higher than upper range limit.
- Slowly apply torque until the fastener starts to rotate.
- Document reading on SET19B Torque form under initial values.
- If any measurement is out of specified range: loosen, retorque to specified value. Record values on SET19B torque form.
- Torque:
- Range: 82-136 N-m (61-100 ft-lbf)
- Specified: 95 Nยทm (969 kgfยทcm, 70 ftยทlbf)
- Reinstall TRD skid plate and verify Torque. (Fig. 7)
- Use a 14mm wrench torque the front lower shock bolts.
- Torque: 30 Nยทm (306 kgfยทcm, 22 ftยทlbf)
- Document Torque on SET19B Torque form.
- F1-4 for skid plate
- Use a 14mm wrench torque the front lower shock bolts.
- Verify Torque of driver side and passenger Rear lower shock bolt. (Fig. 8) Items G1 and G2 on torque Form.
- Use a 19mm socket to torque the front lower shock bolts.
- Set torque wrench higher than upper range limit.
- Slowly apply torque until the fastener starts to rotate.
- Document reading on SET19B Torque form under initial values.
- If any measurement is out of specified range: loosen, retorque to specified value. Record values on SET19B torque form.
- Torque:
- Range: 82-136 N-m (61-100 ft-lbf)
- Specified: 98 Nยทm (1000 kgfยทcm, 72 ftยทlbf)
- Reinstall tire and wheel assemblies (Fig. 9)
- Review Torque form to verify completion.
- Dealer should retain a copy with the RO.
- Torque form must be attached to warranty claim submitted to SET.
APPENDIX
A. CAMPAIGN DESIGNATION DECODER
| SET19B Torque Validation Form | VIN: | ||||
| FRONT UPPER SHOCK NUTS | LEFT SIDE | RIGHT SIDE | |||
| Initial Value | Re-torque Value | Initial Value | Re-torque Value | ||
| A1: | A4: | ||||
| A2: | A5: | ||||
| A3: | A6: | ||||
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
| |||||
| LOWER BALL JOINT ATTACHMENT BOLTS | LEFT SIDE | RIGHT SIDE | |||
| Initial Value | Re-torque Value | Initial Value | Re-torque Value | ||
| B1: | B3: | ||||
| B2: | B4: | ||||
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
| |||||
| LOWER CONTROL ARM BOLTS | LEFT SIDE | RIGHT SIDE | |||
| Initial Value | Re-torque Value | Initial Value | Re-torque Value | ||
| C1: | C3: | ||||
| C2: | C4: | ||||
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
| |||||
| TIE ROD END LOCKING NUT | LEFT SIDE | RIGHT SIDE | |||
| Initial Value | Re-torque Value | Initial Value | Re-torque Value | ||
| D1: | D2: | ||||
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
| |||||
| FRONT LOWER SHOCK BOLTS | LEFT SIDE | RIGHT SIDE | |||
| Initial Value | Re-torque Value | Initial Value | Re-torque Value | ||
| E1: | E2: | ||||
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
| |||||
| TRD SKID PLATE | LEFT | SIDE | RIGHT SIDE | ||
| Torque | Value | Torque Value | |||
| F1: | F3: | ||||
| F2 | F4: | ||||
| REAR LOWER SHOCK BOLTS | LEFT | SIDE | RIGHT SIDE | ||
| Initial Value | Re-torque Value | Initial Value | Re-torque Value | ||
| G1: | G2: | ||||
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
| |||||
| WHEELS | LEFT | SIDE | RIGHT SIDE | ||
| Left Front | Left Rear | Right Front | Right Rear | ||
SEOCONTENT-START
Attention
This is an important Safety Recall which was initiated
by Southeast Toyota
Distributors, LLC.
If you are in Florida, Georgia, Alabama, South
Carolina, or North Carolina, please refer to SET
Dealer Daily to obtain instructions on how to complete
this repair and submit a warranty claim.
Toyota
Dealerships outside of Florida, Georgia,
Alabama, South Carolina or North Carolina
SET will reimburse you for the repairs outlined in the
following procedure. For repair authorization and
parts ordering, please contact Southeast Toyota![]()
Distributors, LLC toll free at 1-888-851-2722, or
email [email protected].
Thank you for your continued support.
Southeast Toyota
Distributors, LLC
To: All Toyota
Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject: Safety Recall SET19B โ Remedy Available
On September 20, 2019 Southeast Toyota
Distributors, LLC (SET) filed a Defect Information Report (DIR) with the National
Highway Traffic Safety Administration (NHTSA) initiating a Safety Recall on certain 2018 -2019 Toyota
4Runner vehicles
equipped with TRD accessories installed by SET.
Affected Vehicles:
2018 โ 2019 Toyota
4Runner vehicles equipped with TRD accessories installed by SET.
Condition:
During an audit SET found that some accessory fasteners may not have been tightened to a specified torque. If the fasteners
are not properly tightened to the specified torque, the fastener could become loose, possibly causing loss of control of the
vehicle or the accessory could detach from the vehicle, which could cause a crash or injury.
Remedy:
All known owners of the affected vehicles will be notified by US mail to return their vehicles to a Toyota
dealer. The Toyota![]()
dealer will, inspect and tighten the affected fasteners with a torque wrench pursuant to instructions specified by SET, at no
cost to the owner.
This following information is being provided to keep you informed of the filing and your degree of involvement.
1. Owner Letter Mailing Date
SET has completed remedy preparations and will begin to notify owners on or before November 19, 2019.
SET makes significant effort to obtain current customer name and address information when mailing owner letters. In the event
your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealershipโs
responsibility to forward the owner letter to the customer who purchased the vehicle.
2. New Vehicles in Dealership Inventory
Under Title 49, Section 30112(a) of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for
introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable
Federal Motor Vehicle Safety Standard. In addition, 49 Code of Federal Regulations ยง577.13 requires us to provide the
following advisory: it is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
Vehicle Safety Recall completion can be verified through TIS. Additional information will be provided as it becomes available.
TOYOTA![]()
Southeast Toyota
Distributors, LLC
Technical Center
9983 Pritchard Rd.
Jacksonville, FL 32219
(904) 378-4839
S a f e t y R e c a l l S E T 1 9 B P a g e | 2
3. Inspection Reminder Mirror Hang Tags for Covered Vehicles
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Please
reference the VIN list provided to identify new vehicles in dealer inventory involved in this Safety Recall. Inside the vehicleโs glove box
are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the
Inspection Reminder Hang Tag has been included for your reference.
Note: Dealerships can order Hang Tags from the Material Distribution Center (MDC).
Part Number Description Qty.
00411-140003 Inspection Mirror Hang Tag (25 Per Pack)
4. Pre-Owned Vehicles in Dealer Inventory
SET requests that dealers do not deliver any pre-owned vehicles in dealer inventory that is covered by a Safety Recall unless the
defect has been remedied.
5. Dealer Summary Reports
Please verify eligibility by confirming through TIS and inspecting the vehicle prior to performing repairs.
6. Number and Identification of Covered Vehicles
There are approximately 34 vehicles covered by this Noncompliance Recall in the U.S. and Puerto Rico.
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received
the notification, please instruct the dealer personnel to verify coverage by confirming through TIS and inspecting the vehicle.
Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
7. Parts Ordering
Part Number Part Name Qty
N/A N/A N/A
8. Technician Training Requirements
All dealership technicians performing this recall are required to successfully complete the most current version of E-Learning
course โSafety Recall and Service Campaign Essentialsโ. To ensure that all vehicles have the repair performed correctly;
technicians performing this recall are required to have successfully completed E-learning course SC18A (if you had previously
completed E-learning Course SC13B, you do not have to take SC18A), in addition to โSafety Recall and Service Campaign
Essentialsโ, and currently hold at least one of the following certification levels:
โข Toyota
Expert
โข Master
โข Master Diagnostic Technicians
9. Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all applicable, non-completed Safety Recall and Service
Campaigns on the vehicle during the time of appointment.
S a f e t y R e c a l l S E T 1 9 B P a g e | 3
10. Warranty Reimbursement Procedure
Certain 2018 โ 2019 Toyota
4Runner vehicles equipped with TRD accessories installed by SET
SET vendor warranty claim should be submitted as follows:
OP CODE DESCRIPTION TIME OFP T1 T2
AR19B1 Accessory Torque Validation 2.0 00016-SPECL 99 99
Additional Claim information:
Replacement Parts: N/A, leave blank
Sublet: N/A, leave blank
Condition: SET19B
Cause: SET19B
Remedy: Perform Torque Validation
Claim Attachment: SET19B Torque Validation Form must be attached to AW CPS claim.
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
If you are a dealer located outside of the Southeast Region, email [email protected] attach
copy of RO invoice for payment processing.
Verify Vehicle Eligibility
1. Check TIS VIN inquiry System Not Affected No further action required
Affected
Verify/adjust torque components
Using the required torque wrench, tighten
all related components to the proper torque
specification.
Campaign complete, return vehicle to
customer.
*New vehicle in dealer inventory can be
delivered.
S a f e t y R e c a l l S E T 1 9 B P a g e | 4
Campaign Designation Decoder
Examples:
SET14A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
SET14B = Launched in 2014, Remedy Phase, 2nd Campaign Launched in 2014
SET15A = Launched in 2015, Remedy Phase, 1st Campaign Launched in 2015
11. Repair Quality Confirmation
Not required for this Recall.
12. Technical Questions
If you are a SET dealership associate and have any questions, please contact your Field Technical Specialist. If your dealer is
outside the Southeast Toyota
Region and have technical questions please contact SET at 1-888-851-2722, press 6 for recall
support.
13. Media Contacts
In the event you are contacted by the News media, it is imperative that all media contacts (local and national) receive a
consistent message. In this regard, all media contacts must be directed to SET Corporate Communications 954-363-6285. (Please
do not provide this number to customers.)
14. Customer Contacts
A FAQ is attached to help respond to any customer concerns. If the customer has any further questions, they are requested to
contact the Southeast Toyota
(SET) Customer Relations Center at 1-866-301-6859, press 1 for Southeast Toyota
and SET will
return the call within 24 hours between 8:30 am and 5 pm eastern standard time.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-
step procedures required to implement this Safety Recall.
Thank you for your cooperation
Southeast Toyota
Distributors, LLC.
4RUNNER TORQUE RECALL-SET19B
QUESTIONS & ANSWERS
Certain Model Year 2018 through 2019 4Runner vehicles equipped with TRD accessories installed by SET.
Background: On September 20, 2019 Southeast Toyota
Distributors, LLC. (โSETโ) filed a Defect Information Report
with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary
Safety Recall on certain 2018 through 2019 4Runner vehicles equipped with TRD accessories installed by SET.
There are approximately 34 vehicles covered by this recall.
Affected Vehicles: Certain 2018 through 2019 4Runner vehicles equipped with TRD accessories installed by SET.
1. What is the condition?
During an audit SET found that some accessory fasteners may not have been tightened to a specified torque. If
the fasteners are not properly tightened to the specified torque, the fastener could come loose, possibly causing
loss of control of the vehicle or the accessory could detach from the vehicle, which could cause a crash or injury.
2. Why are only certain vehicles covered by this Safety Recall?
SET undertook an investigation to determine the scope of the issue and the potential consequence. The
investigation found that the issue was limited to the use of a specific model of torque wrench at a specific location.
The audit indicated that 34 vehicles were missing torque validation data.
3. How many vehicles are involved?
SET estimates that approximately 34 vehicles are affected by this recall.
4. Are there any other Toyota
vehicles affected?
No, there are no other Toyota
vehicles affected.
6 What is SET going to do?
All known owners of the affected vehicles will be notified by US mail to return their vehicles to a Toyota
dealer.
The Toyota
dealer will, inspect and tighten the affected fasteners with a torque wrench pursuant to instructions
specified by SET, at no cost to you.
7. Is there any cost?
These actions will be performed at no charge.
8. How long will the process take?
The corrective action will take approximately one hour or less. However, depending upon the dealerโs work
schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.
9. Is my vehicle covered by this Safety Recall?
Owners of the affected vehicles will receive a Safety Recall letter from Southeast Toyota
Distributors, LLC informing
them of this safety recall campaign. In the meantime, owners may contact any Toyota
dealer to verify if their
vehicle is covered by this campaign.
10. What if an owner has additional questions or concerns?
Owners with questions or additional concerns are asked to contact the Southeast Toyota
Distributors, LLC. SET
Customer Assistance Center toll free at 1-800-301-6859 Monday through Friday, 8:30 am to 5:00 pm Eastern
Standard Time.
Attention
This is an important Safety Recall which was initiated
by Southeast Toyota
Distributors, LLC.
If you are in Florida, Georgia, Alabama, South
Carolina, or North Carolina, please refer to SET
Dealer Daily to obtain instructions on how to complete
this repair and submit a warranty claim.
Toyota
Dealerships outside of Florida, Georgia,
Alabama, South Carolina or North Carolina
SET will reimburse you for the repairs outlined in the
following procedure. For repair authorization and
parts ordering, please contact Southeast Toyota![]()
Distributors, LLC toll free at 1-888-851-2722, or
email [email protected].
Thank you for your continued support.
Southeast Toyota
Distributors, LLC
S a f e t y R e c a l l S E T 1 9
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Southeast Toyota
Distributors September 20, 2019
TECHNICAL INSTRUCTIONS
FOR
VOLUNTARY SAFETY RECALL CAMPAIGN SET19B
TORQUE VERIFICATION ON VARIOUS COMPONENTS
CERTAIN 2018-2019 MODEL YEAR 4RUNNER
All dealership technicians performing this recall are required to successfully complete the most current version of ELearning
course โSafety Recall and Service Campaign Essentialsโ. To ensure that all vehicles have the repair performed
correctly; technicians performing this recall are required to have successfully completed E-learning course SC18A (if
you had previously completed E-learning Course SC13B, you do not have to take SC18A), in addition to โSafety Recall
and Service Campaign Essentialsโ, and currently hold at least one of the following certification levels:
โ Toyota
Expert
โ Master
โ Master Diagnostic Technicians
S a f e t y R e c a l l S E T 1 9
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Southeast Toyota
Distributors September 20, 2019
OPERATION FLOW CHART
Affected
Verify vehicle eligibility Not Affected No further action required
1. Check the TIS vehicle inquiry system
Campaign Complete.
Return the vehicle to the customer
New Vehicle in Dealer Inventory can now
be delivered.
Verify/adjust torque of components
Using the required torque wrench,
tighten all related compenets to the
proper torque specification
IDENTIFICATION OF AFFECTED VEHICLES
NOTE:
โ Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this SSC and that the campaign has
not already been completed prior to dealer shipment or by another dealer.
โ Southeast Toyota
warranty will not reimburse dealers for repairs conducted on vehicles that are not
affected or were completed by another dealer.
PREPARATION
A. PARTS
None required
B. TOOLS & EQUIPMENT
1. Digital Torque wrench
2. Standard hand tools
BACKGROUND
SETโs investigation found that a specific model of Atlas Copco Torque wrench utilized in the 4Runner accessory
line was failing to consistently upload the torque data to the Atlas Copco system due to poor Wi-Fi connectivity
at the Talleyrand facility. This recall is to confirm that accessories installed with this torque wrench were
properly torqued to the installation specifications.
S a f e t y R e c a l l S E T 1 9 B
WARRANTY INFORMATION
For Dealers located in the Southeast Region, Florida, Georgia, Alabama, South Carolina, or North Carolina, Submit
Warranty claim utilizing the information below.
OP CODE DESCRIPTION TIME OFP T1 T2
AR19B1 Accessory Torque Validation 2.0 00016-SPECL 99 99
Additional Claim information:
Replacement Parts: N/A, leave blank
Sublet: N/A, leave blank
Condition: SET19B
Cause: SET19B
Remedy: Perform Torque Validation
Claim Attachment: SET19B Torque Validation Form must be attached to AW CPS claim.
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
If you are a dealer located outside of the Southeast Region, email [email protected] attach
copy of RO invoice for payment processing.
WORK PROCEDURE
Note: SET19B Instructions outline a process which requires the SET19B Torque Validation Form located at the end of
this document be completed. SET requests this form be scanned and attached to the SET warranty claim.
1. Lift vehicle on suitable hoist.
2. Remove Tire and Wheel assemblies from vehicle.
3. Remove TRD skid plate from front of vehicle. (Fig. 1)
a. Use a 14mm socket to remove the two rear bolts and loosen
the two front bolts attached to the Skid Plate. Remove the
Skid Plate and retain it and the bolts for reinstallation.
Fig. 1
Southeast Toyota
Distributors September 20, 2019
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Southeast Toyota
Distributors September 20, 2019
4. Verify torque of left and right side Upper Shock Nuts, Items A1-
A6 on SET19B Torque form.
a. Use a 14mm crowfoot to torque the nuts on the upper side
of the front shock absorber with coil spring assembly (Refer
to Fig. 2).
b. Set torque wrench higher than upper range limit.
c. Slowly apply torque until the fastener starts to rotate.
d. Document reading on SET19B Torque form under initial
values.
e. If any measurement is out of specified range: loosen, retorque
to specified value. Record values on SET19B torque
form.
๏ท Torque, with crowfoot:
๏ง Range: 56-93 N-m (41-69 ft-lbf)
๏ง Specified: 65 Nยทm (663 kgfยทcm, 48 ftยทlbf)
๏ท Torque, without crowfoot:
๏ง Range: 62-102 N-m (46-75 ft-lbf)
๏ง Specified: 71 Nยทm (724 kgfยทcm, 52 ftยทlbf)
5. Verify torque of the left and right lower ball joint attachment bolts
(Fig. 3). Items B1-B4 on SET19B Torque form.
a. Use a 19mm socket to torque bolts.
b. Set torque wrench higher than upper range limit.
c. Slowly apply torque until the fastener starts to rotate.
d. Document reading on SET19B Torque form under initial
values.
e. If any measurement is out of specified range: loosen, retorque
to specified value. Record values on SET19B torque
form.
๏ท Torque:
๏ง Range: 139-229 N-m (103-169 ft-lbf)
๏ง Specified: 160 Nยทm (1631 kgfยทcm, 118 ftยทlbf)
6. Verify torque of left and right side front lower control arm Bolts
(Fig. 4) Items C1-C4 on SET19B Torque Form.
a. Use a 22mm socket to torque the front and rear lower
control arm bolts (Fig. 8-2).
b. Set torque wrench higher than upper range limit.
c. Slowly apply torque until the fastener starts to rotate.
d. Document reading on SET19B Torque form under initial
values.
e. If any measurement is out of specified range: loosen, retorque
to specified value. Record values on SET19B torque
form.
๏ท Torque:
๏ง Range: 152-251 N-m (112-185 ft-lbf)
๏ง Specified: 175 Nยทm (1785 kgfยทcm, 129 ftยทlbf)
Fig. 2
Fig. 3
Fig. 4
S a f e t y R e c a l l S E T 1 9
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Southeast Toyota
Distributors September 20, 2019
7. Verify Torque of driver side and passenger side tie rod end
locking nuts. (Fig. 5) Items D1 and D2 on SET19B Torque Form.
a. Use a 22mm crowfoot to torque the front and rear lower
control arm bolts.
b. Set torque wrench higher than upper range limit.
c. Slowly apply torque until the fastener starts to rotate.
d. Document reading on SET19B Torque form under initial
values.
e. If any measurement is out of specified range: loosen, retorque
to specified value. Record values on SET19B torque
form.
๏ท Torque:
๏ง Range: 76-126 N-m (56-93 ft-lbf)
๏ง Specified: 88 Nยทm (897 kgfยทcm, 65 ftยทlbf)
8. Verify Torque of driver side and passenger side front lower
shock bolts. (Fig. 6) Items E1 and E2 on torque Form.
a. Use a 19mm wrench and 19mm socket to torque the front
lower shock bolts.
b. Set torque wrench higher than upper range limit.
c. Slowly apply torque until the fastener starts to rotate.
d. Document reading on SET19B Torque form under initial
values.
e. If any measurement is out of specified range: loosen, retorque
to specified value. Record values on SET19B torque
form.
๏ท Torque:
๏ง Range: 82-136 N-m (61-100 ft-lbf)
๏ง Specified: 95 Nยทm (969 kgfยทcm, 70 ftยทlbf)
9. Reinstall TRD skid plate and verify Torque. (Fig. 7)
a. Use a 14mm wrench torque the front lower shock bolts.
๏ท Torque: 30 Nยทm (306 kgfยทcm, 22 ftยทlbf)
b. Document Torque on SET19B Torque form.
๏ท F1-4 for skid plate
Fig. 5
Fig. 6
Fig. 7
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Southeast Toyota
Distributors September 20, 2019
10. Verify Torque of driver side and passenger Rear lower shock
bolt. (Fig. 8) Items G1 and G2 on torque Form.
a. Use a 19mm socket to torque the front lower shock bolts.
b. Set torque wrench higher than upper range limit.
c. Slowly apply torque until the fastener starts to rotate.
d. Document reading on SET19B Torque form under initial
values.
e. If any measurement is out of specified range: loosen, retorque
to specified value. Record values on SET19B torque
form.
๏ท Torque:
๏ง Range: 82-136 N-m (61-100 ft-lbf)
๏ง Specified: 98 Nยทm (1000 kgfยทcm, 72 ftยทlbf)
11. Reinstall tire and wheel assemblies (Fig. 9)
a. Torque lug nuts to specification
๏ท Torque: 103 Nยทm (76 ftยทlbf)
b. Document Lug Nut Torque on Torque record form.
12. Review Torque form to verify completion.
a. Dealer should retain a copy with the RO.
b. Torque form must be attached to warranty claim submitted
to SET.
Fig. 8
Fig. 9
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Southeast Toyota
Distributors September 20, 2019
APPENDIX
A. CAMPAIGN DESIGNATION DECODER
Examples:
SET14A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
SET14B = Launched in 2014, Remedy Phase, 2nd Campaign Launched in 2014
SET15A = Launched in 2015, Remedy Phase, 1st Campaign Launched in 2015
S a f e t y R e c a l l S E T 1 9
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Southeast Toyota
Distributors September 20, 2019
SET19B Torque Validation Form VIN:
FRONT UPPER SHOCK NUTS LEFT SIDE RIGHT SIDE
Initial Value Re-torque Value Initial Value Re-torque Value
A1: A4:
A2: A5:
A3: A6:
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
๏ท With Crowfoot: 56-93 N-m (41-69 ft-lbf)
๏ท Without Crowfoot: 62-102 N-m (46-75 ft-lbf)
LOWER BALL JOINT ATTACHMENT BOLTS LEFT SIDE RIGHT SIDE
Initial Value Re-torque Value Initial Value Re-torque Value
B1: B3:
B2: B4:
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
๏ท 139-229 N-m (103-169 ft-lbf)
LOWER CONTROL ARM BOLTS LEFT SIDE RIGHT SIDE
Initial Value Re-torque Value Initial Value Re-torque Value
C1: C3:
C2: C4:
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
๏ท 152-251 N-m (112-185 ft-lbf)
TIE ROD END LOCKING NUT LEFT SIDE RIGHT SIDE
Initial Value Re-torque Value Initial Value Re-torque Value
D1: D2:
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
๏ท 76-126 N-m (56-93 ft-lbf)
S a f e t y R e c a l l S E T 1 9
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Distributors September 20, 2019
FRONT LOWER SHOCK BOLTS LEFT SIDE RIGHT SIDE
Initial Value Re-torque Value Initial Value Re-torque Value
E1: E2:
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
๏ท 82-136 N-m (61-100 ft-lbf)
TRD SKID PLATE LEFT SIDE RIGHT SIDE
Torque Value Torque Value
F1: F3:
F2 F4:
REAR LOWER SHOCK BOLTS LEFT SIDE RIGHT SIDE
Initial Value Re-torque Value Initial Value Re-torque Value
G1: G2:
Note: โRe-torque Valueโ is only needed if the โInitial Valueโ is out of the range:
๏ท Range: 82-136 N-m (61-100 ft-lbf)
WHEELS LEFT SIDE RIGHT SIDE
Left Front Left Rear Right Front Right Rear
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | 4RUNNER | 2018-2019 |
11 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V670-2424.PDF 211.245KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V670-6245.PDF 211.15KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V670-3059.PDF 211.33KB
Part 577 Owner Notification Envelope – RONE-19V670-2730
Owner Notification Letter(Part 577) – SET19B- Issued Owner Notification
RCONL-19V670-8796.pdf 187.266KB
Defect Notice 573 Report
RCLRPT-19V670-4792.PDF 213.95KB
Manufacturer Notices(to Dealers,etc) – Subject: Safety Recall SET19B โ Remedy Available
RCMN-19V670-6023.pdf 144.535KB
Recall Acknowledgement
Remedy Instructions and TSB
RCRIT-19V670-7249.pdf 977.279KB
Recall 573 Report – Amendment 1
RCLRPT-19V670-2313.PDF 214.033KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V670-9029.PDF 211.432KB
Latest Recalls Documents
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