April 8, 2020 NHTSA CAMPAIGN NUMBER: 20V205000
If the back-up lights fail, there can be an increased risk of a crash while the vehicle is reversing.
NHTSA Campaign Number: 20V205
Manufacturer Toyota Motor Engineering & Manufacturing
Components EXTERIOR LIGHTING
Potential Number of Units Affected 960
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Corolla Hatchback vehicles. A rear hatch wire harness connector may have been damaged during assembly, which may cause the back-up lights to fail.
Remedy
Toyota will notify owners, and dealers will replace the rear hatch wire harness, free of charge. The recall began June 30, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s numbers for this recall are 20TB07 and 20TA07.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: April 08, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 20TA07 (Interim Notice 20TB07)
Certain 2020 Model Year Corolla Hatchback
Backup Lamps May Become Inoperative
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2020 Corolla Hatchback | Early December 2019 – Mid-December 2019 | 1,000 | 500 |
 |
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.Refer to Dealer Inventory Procedures section for more details. | |
On April 08, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2020 model year Corolla Hatchback vehicles.
Condition
A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.
Remedy
Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace the rear hatch wire harness with a new one FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in May 2020.
Covered Vehicles
There are approximately 1,000 vehicles covered by this Safety Recall. No vehicles covered by this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by early June 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 500 vehicles in new dealer inventory as of April 07, 2020.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Toyota Version Below
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 20TA07/20TB07” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Campaign Designation / Phase Decoder
 |
| Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TA07 (Interim Notice 20TB07)
Certain 2020 Model Year Corolla Hatchback
Backup Lamps May Become Inoperative
Frequently Asked Questions
Original Publication Date: April 08, 2020
| Q1: | What is the condition? | ||||||||||
| A1: | A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.
| ||||||||||
| Q2: | Are there any symptoms/warnings before the condition appears in a vehicle? | ||||||||||
| A2: | No.
| ||||||||||
| Q3: | What is Toyota going to do? | ||||||||||
| A3: | When the remedy is available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to replace the rear hatch wire harness FREE OF CHARGE.
| ||||||||||
| Q4: | When will the remedy become available? | ||||||||||
| A4: | Toyota is currently preparing the parts and repair instructions for the remedy. At this time, Toyota estimates that the remedy can be available in May 2020.
| ||||||||||
| Q5: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||
| A5: | There are approximately 1,000 vehicles covered by this Safety Recall.
| ||||||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||||||
| A6: | Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||
| Q7: | What if I have additional questions or concerns? | ||||||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
Original Publication Date: June 18, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 20TA07 (Remedy Notice)
Certain 2020 Model Year Corolla Hatchback
Backup Lamps May Become Inoperative
NHTSA Recall No. 20V-205
| Model / Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2020 Corolla Hatchback | Early December 2019 – Mid-December 2019 | 1,000 | 500 |
|
STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.Refer to Dealer Inventory Procedures section for more details. | |
On April 08, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2020 model year Corolla Hatchback vehicles.
Condition
A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.
Remedy
Any authorized Toyota dealer will replace the rear hatch wire harness with a new one FREE OF CHARGE to customers.
Covered Vehicles
There are approximately 1,000 vehicles covered by this Safety Recall. No vehicles covered by this Safety Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late June 2020.
A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There are approximately 500 vehicles in new dealer inventory as of April 07, 2020.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. |
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
Toyota Version Below
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 20TA07/20TB07” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
| Part Number | Description | Quantity |
| 04000-02312 | WIRE, BACK DOOR, NO.2 | 1 |
Note: As outlined in the technical instructions, a wire harness protection sleeve is required to repair each vehicle. This part MUST be applied when performing the remedy on included vehicles. All dealers were mailed a supply of the wire harness protection sleeve on 6/16/2020 for the following:
- One part for every in stock vehicle
- One part for every retailed vehicle
Additional stock of these wire harness protection sleeves can be ordered from the Toyota MDC (part number is 20TA07SLEEVE).
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Expert (any specialty)
- Master
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Loaner Vehicle or Alternative Transportation Reimbursement Procedure
For customers who requested a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) during the interim phase, a loaner vehicle or alternative transportation can be claimed for $35 per day.
If a customer is not eligible for a loaner or alternative transportation, the customer can contact Customer Experience Center for further assistance.
| Op Code
(File under designation 20TB07) | Description |
| TB0702 | Vehicle Rental 1-30 Days |
| TB0703 | Vehicle Rental 31-60 Days |
NOTE:
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
- Dealers will be allowed to file these Op Codes until September 18, 2020. After that date, no claims for alternative transportation reimbursement will be accepted.
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
| TA0701 | Replace the No.2 back door wire harness | 0.8 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
|
| Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TA07 (Remedy Notice)
Certain 2020 Model Year Corolla Hatchback
Backup Lamps May Become Inoperative
NHTSA Recall No. 20V-205
Frequently Asked Questions
Original Publication Date: June 18, 2020
| Q1: | What is the condition? | ||||||||||
| A1: | A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.
| ||||||||||
| Q2: | Are there any symptoms/warnings before the condition appears in a vehicle? | ||||||||||
| A2: | No.
| ||||||||||
| Q3: | What is Toyota going to do? | ||||||||||
| A3: | Toyota will send an owner notification by first class mail in late June 2020 advising owners to make an appointment with their authorized Toyota dealer to have the rear hatch wire harness replaced with a new one FREE OF CHARGE to customers.
| ||||||||||
| Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||
| A4: | There are approximately 1,000 vehicles covered by this Safety Recall.
| ||||||||||
| Q5: | How long will the repair take? | ||||||||||
| A5:
| The repair takes approximately 1 hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. | ||||||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||||||
| A6: | Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||
| Q7: | What if I have additional questions or concerns? | ||||||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
April 8, 2020
DEFECT INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Corporation [“TMC”]
1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Rear Hatch Wire Harness:
YAZAKI Corporation
17th Floor, Mita-Kokusai Bldg., 4-28 Mita 1-chome, Minato-ku, Tokyo, 108-8333 Japan Phone: +81-3-3455-8811
Country of Origin: Japan
- Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population as in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / Corolla Hatchback | 2020 | TMC | December 5, 2019 through
December 17, 2019 |
| Applicability | Part Number | Part Name | Component Description |
| MY2020 Toyota Corolla Hatchback | 82185-12841 | Wire, Back Door, No. 2 | Rear hatch Wire Harness |
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This issue only affects vehicles equipped with a wire harness located in the rear hatch that was inspected with specific equipment that was used at an assembly plant during a particular production period. Other Toyota or Lexus vehicles sold in the U.S. were not inspected with this equipment.
- Total Number of Vehicles Potentially Involved:
960
- Percentage of Vehicles Estimated to Actually Contain the Defect:
Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the issue in each case will lead to oxidation of the terminal for the backup lamps in the rear hatch wire harness, causing the backup lamps to become inoperative, depends on the amount of increased terminal contact gap and operating conditions in each vehicle.
- Description of Problem:
The subject vehicles are equipped with a rear hatch that contains a wire harness and connectors for electrical components installed in the rear hatch. Damaged equipment was used during the production process to inspect the conductivity of the wire harness and the installed electrical components through a specific connector. This may have caused the contact gaps of this connector to increase, resulting in lower contact pressure inside the connector at specific terminals. In this condition, an oxide layer may develop on the surface of those terminals due to vehicle vibration and exposure to air over time, resulting in increased electrical resistance. If there is a sufficient increase in electrical resistance on one of these terminals, the backup lamps may become inoperative. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.
- Chronology of Principal Events:
December 2019
In mid-December 2019, during the backup lamp activation inspection process at a Toyota vehicle assembly plant, four vehicles were found to have an inoperative backup lamps. Toyota investigated these vehicles and determined that an increased contact gap existed in a rear hatch wire harness connector. Toyota hypothesized that the increased contact gap caused a poor connection on the terminal in the connector used for backup lamps and caused the backup lamps to be inoperative. Toyota started investigating the manufacturing process to identify the cause of the increased contact gap. At this time, Toyota believed that inoperative backup lamps caused by this increased contact gap would be detected by the backup lamp activation inspection during production and would not be introduced to the field.
Toyota investigated its production records and identified that, during a daily start-up check from early December 2019, the connector housing of the equipment used to inspect the conductivity of the rear hatch wire harness and the installed electrical components was identified as being damaged. At that time, the damage to the inspection equipment did not appear to affect the conductivity inspection. Subsequent investigation of the equipment identified that some of the male pins inside a connector of the inspection equipment (such as those that connect to the terminals in the connecter used for the backup lamps, rear hatch wiper/washer, and the rear hatch courtesy switch) were bent. Through further investigation, Toyota determined that connecting the damaged connector of inspection equipment to the connector on the rear hatch wire harness involved in the conductivity inspection could cause increased contact gaps inside that rear hatch wire harness connector. As a result, Toyota stopped using this damaged inspection equipment. Additionally, Toyota reviewed the production records and determined that the damaged condition on the concerned connector was not observed in the daily start-up checks prior to early December 2019.
Toyota contained vehicles that were within the vehicle assembly plant on a date in midDecember and removed the rear hatch wire harnesses. Toyota investigated the contact pressure inside those connectors on those wire harnesses. The contact pressure at some of the terminals in the connector was lower, however, the backup lamps of each of these vehicles remained operative. Based on the contact pressures observed on these vehicles, Toyota determined that some vehicles that were not contained at the plant may have been equipped with a damaged connector on the rear hatch wire harness. However, whether that damaged connector could cause the backup lamps to become inoperable was unknown since these vehicles passed the backup lamp activation inspection during production.
January 2020 – End of March 2020
In mid-January, Toyota conducted a part recovery activity and duplication testing to further understand the range of contact gap variation and its effect on the operation of the backup lamps. Toyota recovered parts from vehicles produced before the damaged condition on the concerned connector was observed in the daily start-up checks and found no abnormalities in the contact gap of the rear hatch wire harness connectors on those vehicles. Separately, Toyota also began duplication testing by connecting the damaged connector of the inspection equipment to rear hatch wire harnesses of this type. This testing found that the contact gap of some terminals, which are used for back up lamps, rear hatch wiper/washer and the rear hatch courtesy switch, became larger than specification.
In order to understand the effect of the aforementioned larger contact gap on vehicles in the field, Toyota began (in mid-February) a vibration durability test, which simulates normal use conditions. In late March, the test results showed that an oxide layer had developed on the surface of the terminals with a larger contact gap caused by the damaged inspection equipment. The oxide layer created increased electrical resistance at these terminals (i.e., the terminals for the backup lamps, the rear hatch wiper and washer, and the rear hatch courtesy switch).
Toyota analyzed the level of increased electrical resistance observed as a result of this test and analyzed whether it would be sufficient to create an open circuit that could cause the connected components (the backup lamps, the rear hatch wiper and washer, and the rear hatch courtesy switch) to become inoperative. Based on the analysis of this test result, Toyota believes that the level of electrical resistance created under these conditions would be sufficient to create an open circuit on the terminal connected to the backup lamps. Further, Toyota believes that the level of electrical resistance that can be created under these conditions is unlikely to be sufficient to create an open circuit on the terminals connected to the other systems.
April 2, 2020
Based on the results of the above investigation, Toyota decided to conduct a voluntary safety recall campaign.
As of March 30, 2020 based on a diligent review of records, Toyota’s best engineering judgment is that there are no Toyota Field Technical Reports and warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
- Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. The dealer will replace the rear hatch wire harness with a new one.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by early June 2020. A copy of the draft owner notification will be submitted as soon as it is available.
- Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent by April 9, 2020. Copies of dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
[Interim / Remedy] 20TB07 / 20TA07
SEOCONTENT-START
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 20TA07
BACKUP LAMPS MAY BECOME INOPERATIVE
CERTAIN 2020 COROLLA HATCHBACK
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this recall are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required to currently hold at least one of the following certification levels:
• Expert (any specialty)
• Master
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
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CRITICAL MESSAGE
Replacing the Corolla Hatchback rear door wire harness can be a challenging procedure. There are many ribs and braces inside the rear hatch that catch on the harness as it’s being pushed through. If done incorrectly, installation could fail and damage to the NEW wire harness could result.
Many different methods were tested to develop the following procedure. If these instructions are followed accurately, replacing the harness will be successful. However, if these instructions are not followed accurately, you will experience significant difficulty.
Take your time when performing this repair and follow the instructions closely. Read these instructions from start to finish before beginning, to familiarize yourself with the repair. Attention to detail is critical to being successful with this installation.
_______________________________________________________
DO NOT close the rear hatch while the battery is disconnected or any of the electrical connectors are removed. The rear hatch release is electric only, and it cannot be re-opened easily if power is not available to the hatch release motor and switch.
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I. OPERATION FLOW CHART
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check for Campaign eligibility using TIS.
No further action required.
Not
Covered
Covered
Campaign complete.
Return the vehicle to the customer.
Replace the rear hatch wire harness
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
III. PREPARATION
A. PARTS
Part Number Part Description Qty
04000-02312 Wire, Back Door, No. 2 1
B. TOOLS & EQUIPMENT
TOOLS, SUPPLIES & EQUIPMENT
• Standard Hand Tools
• Techstream 2.0 / Techstream Lite
MATERIALS
• Braided Sleeve (20TA07SLEEVE) • Electrical Tape
At the launch of this campaign, each dealership is being sent an amount of the Braided
Sleeves to cover stop sale inventory and any vehicles recently sold or serviced by your
dealership. Only order additional Sleeves if needed. They can be ordered from the Material
Distribution Center (MDC) using material # 20TA07SLEEVE.
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IV. BACKGROUND
A connector in the rear hatch of the subject vehicles may have been damaged during production. As a result, the backup lamps may become inoperative over time. If backup lamps do not illuminate when the vehicle is operated in reverse, there can be an increased risk of a crash.
V. COMPONENTS
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VI. DISASSEMBLY
1. CHECK FOR DTC’S
a. Using a Techstream, perform a Health Check.
Note: This Safety Recall covers only the diagnosis and/or replacement of the rear hatch wire harness, as detailed in these instructions. It does not cover the diagnosis or replacement of any other parts on the vehicle.
2. OPEN REAR HATCH
a. Open the rear hatch (don’t close it until the entire repair procedure is complete).
3. DISCONNECT THE NEGATIVE BATTERY CABLE
a. Remove the negative cable from the 12v battery.
4. PROTECT THE VEHICLE BODY
a. Place fender covers or other protective blankets over the painted surfaces of the affected area.
5. REMOVE PACKAGE TRAY COVER
a. Remove the Package Tray Cover.
6. REMOVE BACK DOOR TRIM PANEL
a. Disengage the 12 clips using a trim panel tool.
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7. REMOVE SERVICE HOLE PANEL
a. Disengage the 12 claws.
b. Disengage the clamp to separate the wire harness.
8. REMOVE BOLT AND CLAMP
a. Remove the bolt behind the Service Hold Panel Cover.
b. Remove wire harness clamp.
9. REMOVE PACKAGE TRAY TRIM GARNISH LH
a. Disengage the inner section of the Trim Garnish LH as shown.
b. Remove the outer section of the Trim Garnish LH by pulling outward.
10. DISCONNECT No. 2 BACK DOOR WIRE HARNESS
a. Disconnect the 2 connectors
b. Disengage the clamp
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c. Disconnect the 9 connectors as shown in the illustration
d. Disengage each clamp as indicated.
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11. REMOVE THE HARNESS RETENTION TAPE
During production, the No.2 back door wire harness is held to the inside of the door panel with tape before attaching the inner and outer door panels. It will be necessary to separate the tape from the wire harness before the installation of the new harness begins.
a. Apply protective tape to the edges of the service hole for protection.
b. Move the No.2 back door wire forward and back about 4”-5” in order to separate the tape applied at factory. You should be able to hear the tape separate.
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VII. PREPARE ORIGINAL HARNESS
The following images are shown with the original harness removed from the vehicle for clarity. You will be performing these steps with the harness installed in the vehicle.
1. PREPARE THE ORIGINAL HARNESS
The following procedure will be performed with the original wire harness still installed in the vehicle. The images shown in these steps show the harness removed from the vehicle. This has been done to improve the image quality for better understanding.
DO NOT PERFORM THE NEXT STEPS ON THE NEW WIRE HARNESS. Only perform the next steps on the Original wire harness installed in the vehicle.
a. Cut the white tape on the upper wire harness clamp and remove the clamp.
b. Cut the 2 pieces of black tape and remove the tape.
c. Cut the two pieces of white tape and remove the clamp.
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d. Cut the original harness just above the white, blue and black wires that protrude from the harness.
e. Remove remaining black electrical tape from the lower section of the harness.
CUT HERE
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f. Cut the 2 remaining wires to the same length as the remaining harness.
VIII. CONNECT NEW HARNESS WITH ORIGINAL HARNESS
Multiple color tapes are being used in the following photos to provide visual separation of the parts involved. Any color electrical tape will be acceptable for the actual repair.
Although the following detail may seem unnecessary, these steps are critical to keeping the overall diameter of the harness as small as possible to insure it can be pushed through the rear hatch successfully. Be sure to follow these steps exactly as detailed.
1. INSTALL BRAIDED SLEEVE
a. Slide the Braided Sleeve over the NEW harness at the end with the 3 connectors.
Note: Braided Sleeves have been provided to each dealership for this repair. Contact your Service Manager for their location. If additional Braided Sleeves are needed, they can be ordered from the Material Distribution Center using material # 20TA07SLEEVE.
CUT HERE
NEW HARNESS
BRAIDED SLEEVE
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b. Line up the NEW harness with the original harness to tape them together. Overlap the NEW harness and the original harness as shown in the diagram.
c. Using electrical tape, wrap the section between the connectors and the wire harness clamp. Overlap the previous row by about 25%. Using too much tape will reduce the flexibility of the harness and make it more difficult to pull the harness through the rear hatch.
Note: Yellow tape was used to show the wrapped area. Any color electrical tape is acceptable to use.
BE SURE TO WRAP THE HARNEESES TOGETHER TIGHTLY AS THIS IS A CRITIAL CONNECTION THAT MUST NOT FAIL WHEN PUSHING THE HARNESS THROUGH THE REAR HATCH.
WIRE HARNESS CLAMP ON NEW HARNESS
END OF ORIGINAL HARNESS
Overlap the previous row by about 25%
Harness wrap from each harness lines up with each other
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CONNECTOR #’s:
NOTE: The three connectors shown will be attached to harness assembly in the following steps. The numbers shown on this diagram will indicate the order of operations.
d. Fold connector #1 backwards onto the main harness, leaving a loop at the top.
e. Wrap connector #1 in electrical tape to retain it to the main harness. It is not necessary to wrap it more than three or four times, as too much tape will reduce the flexibility of the harness and make it more difficult to pull through the rear hatch.
Note: Red tape was used in this step to show the wrapped area.
TAPE CONNECTOR #1 TO THE HARNESS
CREATE A LOOP WITH THE WIRES
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f. Fold connector #2 backwards onto the main harness, leaving a loop at the top.
g. Wrap the connector in electrical tape to retain it to the main harness. It is not necessary to wrap it more than three or four times, as too much tape will reduce the flexibility of the harness and make it more difficult to pull through the rear hatch.
Note: Green tape was used in this step to show the wrapped area.
h. Position the wires for connector #2 under connector #1 to reduce the overall diameter of the assembly.
i. Place a piece of tape around the wire to hold it in position.
TAPE CONNECTOR #2 TO THE HARNESS
CREATE A LOOP WITH THE WIRES
Position the wire for connector #2 under connector #1
Connector #1
Apply tape to hold the wire into position.
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j. Wrap connector #3 in electrical tape to secure it to the main harness. Do not fold it backward like the other 2 connectors. It is not necessary to wrap it more than three or four times, as too much tape will reduce the flexibility of the harness and make it more difficult to pull through the rear hatch.
Note: Blue tape was used in this step to show the wrapped area.
k. Slide the braided sleeve over the connections and space it evenly at both ends.
TAPE CONNECTOR #3 TO THE HARNESS
SLIDE THE BRAIDED SLEEVE OVER THE CONNECTIONS
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l. Tape one end of the braided sleeve to securely attach it to the main harness.
m. Pull the sleeve downward to remove the slack and tighten the sleeve against the harness.
n. Tape the other end of the sleeve to securely attach it to the main harness.
Note: White tape was used in this step to show the wrapped area.
o. Inspect the harness to insure it’s no more than 1¼” (32mm) at its widest point. If you find an area that is too wide, it will be necessary re-position the connectors and wires to reduce the overall diameter.
Note: If the diameter exceeds 1¼” (32mm), it will not pass through the rear hatch.
TAPE THE BRAIDED SLEEVE TO THE MAIN HARNESS
Maximum diameter is 1¼” (32mm)
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I. REPLACE REAR DOOR HARNESS
1. PUSH THE NEW HARNESS THROUGH THE REAR DOOR
a. Hold the wire harness with both hands as shown in the illustration.
b. PUSH the NEW harness into the back door. It should only move a few inches at a time.
c. Lightly pull the other end of the harness, but only to remove the slack that was created by pushing.
d. Repeat these steps above until the overlapped section comes out of the service hole.
DO NOT attempt to forcibly “pull’ the harness through the hatch. It will catch internally on the ribs and braces of the hatch. It will work much better to “push” it though. Only pull the harness to remove the slack that was created from pushing.
NOTE:
• DO NOT pull strongly, or the connecting portion may become disconnected.
• If the harness gets caught, repeat pushing and pulling the wire while turning it. By turning, pushing and pulling, the harness will be released.
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2. DEMONSTRATION VIDEO
a. Select the following link to view an example of pushing the wire harness through the rear hatch.
Corolla Hatchback Rear Harness Replacement Video
b. Once the spliced section of the harness has been pushed through the upper service hole, remove the sleeve and separate the original harness from the NEW harness.
II. CONNECT REAR DOOR HARNESS
1. INSTALL CLAMPS AND CONNECTORS
a. Engage each clamp of the harness as indicated.
Remove the sleeve and separate the original harness from the NEW harness.
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b. Connect the 9 connectors as shown in the illustration
2. CONNECT No. 2 BACK DOOR WIRE HARNESS
a. Connect the 2 connectors
b. Engage the clamp
c. Install the Trim Garnish LH first inserting the outer section, then the inner section.
3. INSTALL BOLT AND CLAMP
a. Install the bolt behind the Service Hold Panel Cover.
b. Install the wire harness clamp.
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4. INSTALL SERVICE HOLE PANEL
a. Engage the clamp to separate the wire harness.
b. Engage the 12 claws.
5. INSTALL BACK DOOR TRIM PANEL
a. Engage the 12 clips.
6. INSTALL PACKAGE TRAY COVER
a. Install the Package Tray Cover.
7. CONNECT THE NEGATIVE BATTERY CABLE
a. Connect the negative cable to the 12v battery.
Torque: 5.4 N.m {55 kgf.cm, 48 in.lbs}
◄ VERIFY REPAIR QUALITY ►
• Confirm that all lights are functioning correctly in the rear of the vehicle.
• Check the operation of the electric hatch release.
• Check the operation of the rear widow wiper.
If you have any questions regarding this update, please contact your regional representative.
21
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
IX. APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | COROLLA HATCHBACK | 2020 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc) – 20TA07 – Dealer Packet – SR – Pub 6.18.20
RCMN-20V205-8324.pdf 238.683KB
Manufacturer Notices(to Dealers,etc) – 20TB07 – Dealer Packet – SR – Pub 4.8.20
RCMN-20V205-7493.pdf 159.235KB
Remedy Instructions and TSB – Corolla Hatch Wire Harness FINAL 6.17.2020
RCRIT-20V205-0441.pdf 2672.658KB
Defect Notice 573 Report
RCLRPT-20V205-9183.PDF 214.136KB
Miscellaneous Document – Defect Information Report
RMISC-20V205-3066.pdf 33.693KB
Recall Acknowledgement
RCAK-20V205-1807.pdf 296.188KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V205-3917.PDF 211.336KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V205-9812.PDF 211.249KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V205-9181.PDF 211.145KB
Recalls Documents
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