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June 24, 2020 NHTSA CAMPAIGN NUMBER: 20V373000
Loss of Electric Power Steering Assist
A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
NHTSA Campaign Number: 20V373
Manufacturer Toyota
Motor Engineering & Manufacturing
Components STEERING
Potential Number of Units Affected 46
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
Remedy
Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota’s number for this recall is 20TB11 / 20TA11.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Original Publication Date: June 24, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 20TA11 (Interim Notice 20TB11)
Certain 2019-2020 Model Year Rav4 and 2020 Model Year Rav4 HV
Potential Loss of Power Steering Assist
| Model / Years | Production Period | Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2019-2020 Rav4 | Early July 2019 – Mid-February 2020 | 41 | 1 |
| 2020 Rav4 HV | Mid-December 2019 – Mid-February 2020 | 5 | 0 |
 | STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details. | |
On June 24, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 – 2020 model year Rav4 and 2020 model year Rav4 HV vehicles.
Condition
A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
Remedy
Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace the Steering Gear Assembly with a new one FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in late June 2020 to early July 2020.
Covered Vehicles
There are approximately 50 vehicles covered by this Safety Recall. Vehicles covered by this Safety Recall were not distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will notify owners by late-August 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There is 1 vehicle in new dealer inventory as of June 24, 2020
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota
|
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 20TA11/20TB11” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Campaign Designation / Phase Decoder
 |
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TB11 (Interim Notice 20TB11)
Certain 2019-2020 Model Year Rav4 and certain 2020 Model Year Rav4 HV Potential Loss of Power Steering Assist
Frequently Asked Questions
Original Publication Date: June 24, 2020
| Q1: | What is the condition? | ||||||||||||||||
| A1:
| A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
| ||||||||||||||||
| Q2: | What is Toyota going to do? | ||||||||||||||||
| A2:
| When the remedy becomes available, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the Steering Gear Assembly replaced FREE OF CHARGE.
| ||||||||||||||||
| Q3: | When will the remedy become available? | ||||||||||||||||
| A3:
| Toyota is currently preparing the parts for the remedy. At this time, Toyota estimates that the remedy can be available in late June 2020 to early July 2020.
| ||||||||||||||||
| Q4: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||||||||
| A4: | There are approximately 50 vehicles covered by this Safety Recall.
| ||||||||||||||||
| Q5: | Are there any warnings that this condition exists? | ||||||||||||||||
| A5: | If the condition were to occur, the Electric Power Steering System Warning Light shown below, may illuminate in the instrument panel cluster.
| ||||||||||||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||||||||||||
| A6:
| Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||||||||
| Q7: | What if I have additional questions or concerns? | ||||||||||||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
| ||||||||||||||||
◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
| DATE | TOPIC |
| 07/08/2020 | The loaner vehicle details in the Warranty Reimbursement Procedures section have been updated. |
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
Original Publication Date: July 2, 2020
To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL 20TA11 (Interim Notice 20TB11) – Remedy Notice
Certain 2019-2020 Model Year Rav4 and 2020 Model Year Rav4 HV
Potential Loss of Power Steering Assist NHTSA Recall No. 20V-373
| Model / Years | Production Period | Total Vehicles | Approximate Stop Sale Dealer Inventory |
| 2019-2020 Rav4 | Early July 2019 – Mid-February 2020 | 41 | 1 |
| 2020 Rav4 HV | Mid-December 2019 – Mid-February 2020 | 5 | 0 |
| STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details. | |
On June 24, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2019 – 2020 model year Rav4 and 2020 model year Rav4 HV vehicles.
Condition
A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
Remedy
Toyota dealers will replace the Steering Gear Assembly with a new one FREE OF CHARGE.
Covered Vehicles
There are approximately 50 vehicles covered by this Safety Recall. Vehicles covered by this Safety Recall were not distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners by late-August 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New Vehicles in Dealership Inventory
There is 1 vehicle in new dealer inventory as of June 24, 2020
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota
|
| Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. | |
NOTE:
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 20TA11” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Toyota Customer Experience Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
| Part Number | Part Description | Original Equipped Wheel Size | Quantity |
| 44250-0R011 | GEAR ASSY, ELECTRIC POWER STEERING | 17” / 18” Wheel | 1 |
| 44250-0R021 | 19” Wheel | ||
| 95381-03025 | PIN, COTTER | – | 2 |
| 90177-A0012 | NUT, LOCK | – | 4 |
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
- Certified Technician (Chassis)
- Expert Technician (Chassis)
- Master Technician
- Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
- File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota.
- Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
| Op Code | Description | Flat Rate Hours |
| 20TA11 | R&R Steering Gear Assembly | 5.1 |
- The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
- A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 1 day as a sublet type “RT” under 20TA11
- For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota
- Towing can be claimed under Op Code 20TA11 for a maximum of $250 as sublet type “TW” in the event the customer requests vehicle pickup.
- Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Campaign Designation / Phase Decoder
|
| Examples:
19TA01 = Launched in 2019, Toyota 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 |
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TA11 (Interim Notice 20TB11) – Remedy Notice
Certain 2019-2020 Model Year Rav4 and certain 2020 Model Year Rav4 HV
Potential Loss of Power Steering Assist
NHTSA Recall No. 20V-373
Frequently Asked Questions
Original Publication Date: July 2, 2020
| Q1: | What is the condition? | ||||||||||||||||
| A1:
| A screw attaching the cover to the electric power steering gear may not have been installed or properly tightened. A loose or missing screw could allow water to enter and, over time, damage the steering gear, causing a loss of power steering assist. This can result in increased steering effort at low vehicle speeds and increases the risk of a crash.
| ||||||||||||||||
| Q2: | What is Toyota going to do? | ||||||||||||||||
| A2: | Toyota will send an owner notification by first class mail by late-August 2020, advising owners to make an appointment with their authorized Toyota dealer to have the Steering Gear Assembly replaced FREE OF CHARGE.
| ||||||||||||||||
| Q3: | Which and how many vehicles are covered by this Safety Recall? | ||||||||||||||||
| A3: | There are approximately 50 vehicles covered by this Safety Recall.
| ||||||||||||||||
| Q4: | How long will the repair take? | ||||||||||||||||
| A4: | The repair takes approximately 5 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
| ||||||||||||||||
| Q5: | Are there any warnings that this condition exists? | ||||||||||||||||
| A5: | If the condition were to occur, the Electric Power Steering System Warning Light shown below, may illuminate in the instrument panel cluster.
| ||||||||||||||||
| Q6: | How does Toyota obtain my mailing information? | ||||||||||||||||
| A6:
| Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
| ||||||||||||||||
| Q7: | What if I have additional questions or concerns? | ||||||||||||||||
| A7: | If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
|
June 24, 2020
DEFECT INFORMATION REPORT
- Vehicle Manufacturer Name:
Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”]
1001 Cherry Blossom Way, Georgetown, KY, 40324
Toyota Motor Manufacturing Canada Inc. [“TMMC”]
1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2
Affiliated U.S. Sales Company:
Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024
Manufacturer of Power Steering Gear Assembly Robert Bosch Automotive Steering LLC.
15 Spiral Dr. Florence, KY 41042
859-568-1143
Country of Origin: USA
- Identification of Involved Vehicles and Affected Components:
Based on production records, we have determined the involved vehicle population as in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota / RAV4 | 2019-2020 | TMMC | July 2, 2019 through February 11, 2020 |
| Toyota / RAV4 HV | 2020 | TMMC, TMMK | December 17, 2019 through February 11, 2020 |
| Applicability | Part Number | Part Name | Component Description |
| MY2019-2020 Toyota RAV4/RAV4 HV | 44250-0R011 | Gear Assy, Electric Power Steering | Power Steering Gear Assembly |
| 44250-0R021 |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) This issue only affects the vehicles listed above that were assembled with steering gear assemblies that were manufactured by a specific supplier on a specific production line during a specific time period. Other Toyota or Lexus vehicles sold in the U.S. are not equipped with steering gear assemblies that were potentially manufactured by the specific supplier on the specific production line during the specific time period.
- Total Number of Vehicles Potentially Involved:
- Percentage of Vehicles Estimated to Actually Contain the Defect:
Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether a missing screw or a screw that was not properly tightened will, over time, lead to certain components inside the steering gear corroding and causing a loss of power steering assist depends on the steering loading conditions experienced by each particular vehicle.
- Description of Problem:
The subject vehicles are equipped with an electric power steering (EPS) system, which includes a steering gear assembly containing a steering gear box cover that is attached with five screws. One specific screw of the five may not have been installed or properly tightened. This could create a gap between the steering gear assembly and the steering gear box cover under certain steering loading conditions, allowing water to enter. Over time, certain components inside the steering gear could corrode, resulting in a loss of power steering assist. In the event of loss of power steering assist, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.
- Chronology of Principal Events:
February 2020 – March 2020
In early February, 2020 Toyota was notified by the supplier that a steering gear assembly had been assembled with a missing screw but had passed through the quality checkpoints in the production process. The supplier began an inspection of steering gear assemblies within their facility and identified two additional steering gear assemblies that had a missing screw. The supplier stopped shipments to Toyota and began a 100% inspection for this screw. Around this same time, Toyota also identified a vehicle that was assembled with a steering gear assembly that had a missing screw. As a result, Toyota began inspecting additional vehicles in which the steering gear assembly had already been installed and steering gear assemblies that had arrived from the supplier; no additional steering gear assemblies with missing screws were found.
The supplier continued their investigation and began reviewing production records containing the torque data for the process where the missing screw was found. They found that the assembly equipment had also passed assembled parts through the quality checkpoint with screws below the torque specification. As a result of this data review, the supplier identified 65 steering gears assemblies that either had a potentially missing screw or a screw that was tightened below the specified torque value and were shipped to TMMC and TMMK. TMMC and TMMK checked the production records for those steering gears and found that the affected steering gear assemblies had been installed in Toyota vehicles during the vehicle assembly process. The supplier began a failure analysis to understand the potential impact of a missing screw or a screw that was tightened below the specified torque value.
April 2020 – Early June 2020
The results of the supplier’s failure analysis identified some of the theoretical effects that may be caused as a result of the missing screw or a screw that was tightened below the specified torque. One of the potential effects was that, over time, a gap could be created between the steering gear assembly and the cover; this gap might allow for the intrusion of water into the assembly. In theory, water intrusion could potentially corrode components of the steering gear assembly, and cause a loss of power steering assist. At this time, it was unclear whether any of the potential effects could occur in real world vehicle use.
To understand the nature and extent of potential safety risks, Toyota decided to conduct a series of tests. Toyota removed the aforementioned screw from the steering gear assembly cover on a test vehicle in order to conduct the testing. Toyota’s testing plan involved multiple drive patterns and turning scenarios, as well as impacts with common obstacles (e.g. curbs, medians, speed bumps), to simulate various steering loading conditions on the vehicle. The testing did not create a “gap” condition, or identify or quantify the potential effects or risks that were identified in the supplier simulation.
June 18, 2020
While the testing was unable to identify a risk scenario theorized by the supplier’s simulation, Toyota could not eliminate the possibility that, over time, certain components inside the steering gear could corrode due to water intrusion, potentially resulting in a loss of power steering assist. Therefore, out of an abundance of caution, Toyota decided to conduct a voluntary safety recall campaign for the vehicles identified above. In the event of loss of power steering assist, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.
As of June 17, 2020, based on a diligent review of records, Toyota’s best engineering judgement is that there are no Toyota Field Technical Reports or warranty claims that have been received from U.S. sources that relate or may relate to this condition and which were considered in the decision to submit this report.
- Description of Corrective Repair Action:
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to a Toyota dealer. For all involved vehicles, Toyota dealers will replace the electric power steering gear assembly with a new one at no cost to customers.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
- Recall Schedule:
Notifications to owners of the affected vehicles will occur by August 23, 2020. A copy of the draft owner notification will be submitted as soon as it is available.
- Distributor/Dealer Notification Schedule:
Notifications to distributors/dealers will be sent by June 24, 2020. Copies of dealer communications will be submitted as they are issued.
- Manufacturer’s Campaign Number:
[Interim / Remedy] 20TB11 / 20TA11
SEOCONTENT-START
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2019–2020 Model Year RAV4 and 2020 Model Year RAV4 HV Vehicles
Potential Loss of Power Steering Assist
NHTSA Recall No. 20V-373
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota
has decided that a defect, which relates to motor vehicle
safety, exists in certain 2019–2020 Model Year RAV4 and
2020 Model Year RAV4 HV vehicles.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
A screw attaching the cover to the electric power
steering gear may not have been installed or properly
tightened. A loose or missing screw could allow water
to enter and, over time, damage the steering gear,
causing a loss of power steering assist. This can result
in increased steering effort at low vehicle speeds and
increases the risk of a crash.
20TA11
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible.
The remedy will require parts replacement. We
recommend you contact your dealer to schedule
an appointment in advance to confirm parts
availability and minimize your inconvenience.
Your local Toyota dealer will be more than happy
to answer any of your questions.
To find a dealer near you, visit
www.toyota.com/dealers.
For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
If you require further assistance, you may
contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday,
7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to
4:30 p.m., Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
What will Toyota do?
Any authorized Toyota dealer will replace the Steering Gear Assembly FREE OF CHARGE to you.
This is an important Safety Recall.
The remedy will take approximately 5 hours. However, depending on the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time.
If the condition were to occur, the Electric Power Steering System Warning Light shown to the
right, may illuminate in the instrument panel cluster.
If the vehicle is experiencing the condition described and you are unable to drive the vehicle
to the dealership, please contact your local authorized Toyota dealer who will arrange for
vehicle pickup.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236
(TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Electric Power Steering
System Warning Light
(Red/yellow)
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)
Ciertos Prius de año 2013-2015
Ciertos Prius V de año 2014 – 2017
Actualización del programa del sistema híbrido
Retiro de Seguridad de NHTSA No. 20V-373
Estimado (nombre/apellido del cliente):
Se le envía esta notificación de acuerdo con la Ley
Nacional de la oficina de Administración Nacional de
Seguridad del Tráfico en las Carreteras (National
Highway Traffic Safety Administration o NHTSA por
sus siglas en inglés). Toyota ha decidido que existe
un defecto, que se relaciona con la seguridad de los
vehículos de motor en ciertos vehículos modelo RAV4 de
año 2019–2020 y RAV4 HV de año 2020.
Usted recibió esta notificación porque nuestros registros,
que se basan principalmente en los datos del estado de
registro y de título, indican que usted es el propietario
actual.
¿Cuál es la condición?
Un tornillo que conecta la cubierta al mecanismo de
la servodirección eléctrica puede que no se haya
instalado o apretado adecuadamente. Un tornillo
flojo o faltante pudiera permitir que entre agua y con
el paso del tiempo dañar el mecanismo de dirección,
ocasionando una pérdida de la asistencia a la
servodirección. Esto puede ocasionar un esfuerzo
aumentado de la dirección a velocidades bajas del
vehículo y un aumento en el riesgo de un choque.
20TA011
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se realizará
SIN CARGO para usted.
Este aviso aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer?
Comuníquese con cualquier concesionario Toyota
autorizado para programar una cita para que
realicen el remedio tan pronto como sea posible.
El remedio va a requerir el reemplazo de piezas.
Le recomendamos que se comunique con su
concesionario para programar una cita con
anticipación para confirmar la disponibilidad de
las piezas y reducir al mínimo sus inconvenientes.
Su concesionario Toyota local responderá con
gusto todas sus preguntas.
Para encontrar un concesionario cerca de usted,
visite www.toyota.com/dealers.
Si desea más información sobre este y otros
Retiros de Seguridad, incluyendo las preguntas
frecuentes, visite www.toyota.com/recall. Ingrese
el número de identificación de su vehículo de
17 dígitos (VIN) indicado arriba para revisar la
información específica de su vehículo.
Si requiere más asistencia, puede comunicarse
con el Centro de Experiencias del Cliente Toyota
llamando al 1-888-270-9371, de lunes a viernes,
de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m.
a 4:30 p.m., Horario del Centro.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado reemplazará el Conjunto del Mecanismo de Dirección SIN CARGO
a usted.
Este es un Retiro de Seguridad importante.
El remedio tomará aproximadamente 5 horas. Sin embargo, dependiendo de la programación
de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo
más largo.
Si esta condición ocurriese, la Luz de Advertencia del Sistema de Servodirección Eléctrica
mostrada a la derecha puede iluminarse en el panel de conjunto de instrumentos.
Si el vehículo tiene esta condición descrita anteriormente y usted no puede conducir el
vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado
local, el cual coordinará recoger el vehículo.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación
del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite
https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN)
completo de 17 dígitos para ingresar la nueva información.
Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin
cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado.
Muchas gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA
Luz de advertencia
del sistema de
servodirección eléctrica
(Rojo/amarillo)
***************************************************************************************************************
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 20TA11
POTENTIAL LOSS OF POWER STEERING ASSIST
CERTAIN 2019 – 2020 RAV4
CERTAIN 2020 RAV4 HV
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this recall are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this recall repair are required to currently hold at least one of the following certification
levels:
• Certified Technician (Chassis)
• Expert Technician (Chassis)
• Master Technician
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this recall repair. Carefully review your resources, the technician skill level, and ability before
assigning technicians to this repair. It is important to consider technician days off and vacation
schedules to ensure there are properly trained technicians available to perform this repair at all times.
3
IV. BACKGROUND
A screw attaching the cover to the electric power steering gear may not have been installed or
properly tightened. A loose or missing screw could allow water to enter and, over time,
damage the steering gear, causing a loss of power steering assist. This can result in increased
steering effort at low vehicle speeds and increases the risk of a crash.
V. COMPONENTS
4
5
6
7
8
VI. STEERING GEAR REMOVAL
1. REMOVE COWL VENTILATOR PANEL SUB-ASSEMBLY
a. Click the link below to access TIS for instructions on how to remove the front wiper motor
WIPER / WASHER: FRONT WIPER MOTOR: REMOVAL; 2019 – 2020 MY RAV4 RAV4 HV
(Doc ID RM100000001E3D3)
b. Detach the clamps (with Windshield deicer system
equipped only)
c. Detach the clamp
d. Remove the 4 bolts, 4 nuts and cowl ventilator panel subassembly
2. REMOVE FUEL DELIVERY GUARD
a. Remove the bolt and fuel delivery guard from the engine
mounting bracket RH.
*1 No. 1 Engine Hanger
*2 No. 2 Engine Hanger
3. INSTALL ENGINE HANGERS
a. Install the No. 1 engine hanger and No. 2 engine hanger
with the 4 bolts as shown in the illustration.
Torque:
43 N·m {438 kgf·cm, 32 ft·lbf}
No. 1 Engine Hanger 12281-25030
No. 2 Engine Hanger 12282-25010
Bolt 91552-F1040
9
4. INSTALL ENGINE SUPPORT BAR
a. Assemble the engine support bar according to the instructions in the link below.
Engine Bar Assembly Instructions
Note: follow the instructions in the section “Installation for Other OE Vehicles” for this repair
Picture of final Engine Support Bar assembly for reference
10
5. REMOVE STEERING GEAR ASSEMBLY
a. Click one of the links below to access TIS for instructions on how to remove the Steering
Gear.
STEERING GEAR / LINKAGE: STEERING GEAR: REMOVAL; 2019 MY RAV4
(Doc ID: RM100000001HYFG)
STEERING GEAR / LINKAGE: STEERING GEAR: REMOVAL; 2020 MY RAV4 RAV4 HV
(Doc ID: RM100000001LRH6)
The steps listed below in the repair manual should NOT be followed.
8. REMOVE ENGINE ASSEMBLY WITH TRANSAXLE
NOTE: At step 8. REMOVE ENGINE ASSEMBLY WITH TRANSAXLE the following process
must be performed.
b. Remove the No.1 Engine Under Cover
c. Remove the No. 2 Engine Under Cover
d. Separate the Front Stabilizer Link Assembly LH and RH from the Sway Bar Assembly
e. Disconnect the Front Lower No.1 Suspension Arm Sub-assembly LH and RH from the Front
Lower Ball Joint Assembly LH and RH
f. Disconnect the Front and Rear Engine Mount from the Front Frame assembly
11
*1
Front Bumper Extension
Sub-assembly LH
*2
Front Bumper Extension
Sub-assembly RH
*3
Rear Front Suspension
Member Brace LH
*4
Rear Front Suspension
Member Brace RH
Bolt
Nut
NOTE: At step 8. REMOVE ENGINE ASSEMBLY WITH
TRANSAXLE the following process must be performed.
g. Remove the 2 bolts (A), 2 bolts (B), 4 nuts, front bumper
extension sub-assembly LH and the front bumper
extension sub-assembly RH from the frame assembly
and vehicle body
h. Remove the 2 bolts (C), 4 bolts (D), the rear front
suspension member brace LH, and rear front
suspension brace RH from the front frame assembly
and body of the vehicle.
i. After removing the front frame assembly continue on to
step 9. REMOVE STEERING GEAR HEAT
INSULATOR of the repair manual to continue the
removal of the steering gear assembly
SEOCONTENT-END
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| TOYOTA | RAV4 | 2019-2020 |
| TOYOTA | RAV4 HYBRID | 2020 |
10 Associated Documents
Recall Acknowledgement
RCAK-20V373-4534.pdf 333.656KB
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Remedy Instructions and TSB
RCRIT-20V373-6130.pdf 1591.506KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V373-0629.pdf 320.602KB
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Recall 573 Report
RCLRPT-20V373-9554.PDF 215.721KB
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Manufacturer Notices(to Dealers,etc)-20TB11-DL-Final-Pub 6.24.2020
RCMN-20V373-4924.pdf 267.149KB
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DEFECT INFORMATION REPORT
RMISC-20V373-4795.pdf 31.486KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V373-6695.PDF 211.246KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V373-3515.PDF 211.145KB
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Recall Quarterly Report #3, 2021-1
RCLQRT-20V373-1011.PDF 211.331KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V373-2547.pdf 362.006KB
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- Professional 4 Systems Diagnostics: For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600S code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis
- 9 Hot Reset Functions: Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600S diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 9 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle/injector coding
- Support for 10,000+ Car Models: The upgraded AD600S car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600S diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase)
- Life time Free Updates: The AD600S diagnostic tool offers free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates
- 【Professional 4 Systems Diagnostics】For DIYers addressing typical concerns like engine, transmission, ABS, and SRS, the TOPDON AD500 vehicle scanner provides specialized diagnostic solutions. It effortlessly interprets and eliminates fault codes and scrutinizes data streams, ensuring the prompt detection of issues.
- 【6 Reset Functions】The AD500 car diagnostic tool offers essential features like Oil Reset, Throttle Adaptation, SAS/TPMS/BMS/EPB Reset. Easily reset oil change indicators, fine-tune throttle response, and recalibrate steering angle sensors for optimal vehicle performance and maintenance convenience.
- 【Works Easier with AD500】The AD500 scanner combines a 5” touchscreen with buttons for easier and seamless operation. Elevate your diagnostic experience with DTC Lookup, Diagnostic data record, and printing diagnostic reports via email. Stay up to date with lifetime free upgrades via Wi-Fi, ensuring your tool is always equipped with the latest features.
- 【Fast Diagnostics, Instant Support】With AutoVIN, instantly obtain crucial vehicle details for expedited diagnostic processes. The AD500 code reader not only facilitates data stream recording for later review but also acts as a battery voltage monitor, providing valuable insights into your vehicle's battery health. If you encounter any diagnostic hurdles, share feedback with TOPDON for prompt professional support.
- 【Unlock FCA Secure Gateway】Supports cutting-edge CAN FD protocol, making it compatible with modern vehicles including 2020+ GM & Chrysler. It bypasses the FCA Secure Gateway to stay up to date with newer models from Chrysler, Jeep, Fiat, and others.
- [ABS Diagnosis] - Quickly identify and resolve ABS-related issues, including sensor faults (such as wheel speed sensors), wiring problems (faulty circuits or connectors within the ABS system), or ABS pump failures (malfunctions in the ECU controlling the ABS). Ensure proper system operation, restore optimal braking performance, and clear any warning lights.
- [SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
- [Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
- [AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
- [ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
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