November 4, 2020 NHTSA CAMPAIGN NUMBER: 20V682000
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
NHTSA Campaign Number: 20V682
Manufacturer Toyota
Motor Engineering & Manufacturing
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 1,517,721
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Remedy
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota’s number for this recall is 20TA02. Lexus’ number for this recall is 20LA01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Condition
The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.
Remedy
Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.
Sienna Mobility Vehicles, Toyota-Authorized Conversion
Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company are eligible to have the remedy performed. Refer to the Technical Instructions on TIS for the remedy procedure instructions.
- Dealers should confirm in TIS / Service Lane if a mobility vehicle has been converted by an authorized company as shown below:
- In rare cases, Sienna vehicles converted by an authorized company may not appear in Toyota’s records and; therefore, may not appear on TIS / Service lane as shown above. These vehicles should still have the remedy performed per the Technical Instructions.
- Below is the list of companies that are authorized by Toyota to convert Sienna vehicles for wheelchair accessibility.
-
- The Braun Corporation (BraunAbility)
-
- Vantage Mobility International (VMI)
Sienna Mobility Vehicles, Non-Toyota-Authorized Conversion
Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance.
Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 – 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications.
Toyota is not responsible for later performance problems the vehicle may have that are the result of the nonToyota-approved vehicle modifications.
If the dealer decides it cannot complete the repair on a non-authorized conversion due the modifications in that case, the dealer may advise the customer that they have the option of contacting the conversion company for direction. Although the conversion company may or may not be able to provide a solution for the customer, the conversion company may, in the alternative, remove the fuel tank and fuel suction tube assembly, at the customer or conversion company’s expense. In this case, the Toyota dealer could then be able to install the remedy low-pressure fuel pump into the fuel suction tube assembly free-of-charge. The re-installation of the fuel suction tube assembly and fuel tank into the vehicle would need to be performed at the customer or conversion company’s expense by the conversion company in this case.
Covered Vehicles
There are now approximately 2,768,500 vehicles covered by this Safety Recall. Approximately 20,750 vehicles involved in this Safety Recall were distributed to Puerto Rico. Refer to the covered vehicles summary attached near the bottom of this document for additional details on the covered vehicles.
Certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser Vehicles are Included in this Recall
Out of an abundance of caution, Toyota originally included certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser vehicles in the recall population when this recall was first initiated on January 13, 2020. On March 4, 2020, Toyota amended the recall population based on its understanding of the factors necessary to cause the recall condition. Based on information available at that time, the models in the table below were removed from the recall.
Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020 and the vehicles in the table below (previously removed in March) are included.
Owners may have received an interim letter in late February 2020; however, Toyota sent a subsequent letter to owners of these vehicles between late April 2020 and early May 2020 explaining that they were not involved in this recall based on the information available at that time. Toyota has re-notified the owners of these vehicles to advise them that they are now involved in this recall and explained this situation.
Multiple Models and Model Years
Vehicle May Stall During Driving at Higher Speed
NHTSA Recall No. 20V-012
Frequently Asked Questions
Original Publication Date: June 18, 2020
Q1: What is the condition?
The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.
Q1a: Are there any symptoms/warnings of the condition?
Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power.
Q1b: Which warning lights and messages may be displayed if the condition is present?
If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle.
Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall.
Q2: What is Toyota going to do?
Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE.
Q2a: Why were additional vehicles added on December 18, 2020?
Toyota discovered a clerical error that resulted in certain 2019 Sequoia, 2019 Tacoma, and 2019 Tundra vehicles not being included in the October 28, 2020 amendment.
Q2b: Why did Toyota expand this recall on October 28, 2020?
Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020.
Q2c: Why was my vehicle removed from this recall on March 4, 2020, but added back to the recall on October 28, 2020?
Out of an abundance of caution, Toyota originally included certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser vehicles in the recall population when this recall was first initiated on January 13, 2020. On March 4, 2020, Toyota amended the recall population based on its understanding of the factors necessary to cause the recall condition.
Based on information available at that time, certain vehicles were removed from the recall.
Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020 and certain vehicles, that were previously removed, have been included in the recall.
Q3: Which and how many vehicles are covered by this Safety Recall?
When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300
vehicles covered. On March 4, 2020, this Safety Recall was amended and covered a total of approximately 1,433,050 vehicles. On October 28, 2020, this Safety Recall was amended to include a total of approximately 2,760,500 vehicles. On December 18, 2020, this Safety Recall was amended to include a total of approximately 2,768,500 vehicles.
List of Toyota Models/Model Years Included as of October 28, 2020
| Model Name | Model Year | Production Period | Approximate UIO |
| 4Runner | 2014 – 2015 | Early September 2013 – Mid-February 2015 | 112,500 |
| 4Runner | 2018 – 2019 | Late May 2018 – Early April 2019 | 121,400 |
| Avalon | 2018 – 2020 | Early April 2018 – Early October 2019 | 33,700 |
| Camry | 2018 – 2020 | Mid-November 2017 – Mid-February 2019 | 590,800 |
| Corolla | 2018 – 2020 | Mid-October 2017 – Early July 2019 | 371,300 |
| Corolla Hatchback | 2019 | Mid-June 2018 – Early November 2018 | 10,300 |
| Highlander | 2017 – 2019 | Early July 2017 – Early December 2019 | 519,500 |
| Land Cruiser | 2014– 2015 | Early September 2013 – Mid-March 2015 | 4,500 |
| Land Cruiser | 2018 – 2019 | Mid-July 2018 – Early April 2019 | 2,800 |
| RAV4 | 2019 – 2020 | Early October 2018 – Early October 2019 | 187,500 |
| Sequoia | 2018 – 2020 | Early April 2018 – Late July 2019 | 14,800 |
| Sienna | 2017 – 2020 | Early September 2017 – Early September 2019 | 166,300 |
| Tacoma | 2017 – 2020 | Early September 2017 – Mid-September 2019 | 502,450 |
| Tundra | 2018 – 2020 | Early April 2018 – Mid-July 2019 | 113,450 |
| FJ Cruiser | 2014 | Early September 2013 – Early August 2014 | 17,200 |
Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.?
Yes, there are approximately 587,790 total Lexus vehicles now covered by this Safety Recall. The following vehicles are covered:
| • 2018 – 2020 ES 350 | • 2014 – 2015 IS 350 | • 2018 – 2019 NX 300 |
| • 2017 GS 200t | • 2018 – 2019 IS 350 | • 2017 RC 200t |
| • 2018 – 2019 GS 300 | • 2018 – 2020 LC 500 | • 2018 – 2019 RC 300 |
| • 2013 – 2015 GS 350 | • 2018 – 2020 LC 500h | • 2015 RC 350 |
| • 2017 – 2019 GS 350 | • 2018 – 2020 LS 500 | • 2018 – 2019 RC 350 |
| • 2014 – 2015 GX 460 | • 2018 – 2019 LS 500h | • 2018 – 2020 RX 350L |
| • 2018 – 2019 GX 460 | • 2013 – 2015 LS 460 | • 2017 – 2020 RX 350 |
| • 2014 IS F | • 2014 – 2015 LX 570 | • 2019 UX 200 |
| • 2017 IS 200t | • 2018 – 2019 LX 570 | |
| • 2018 – 2019 IS 300 | • 2015 NX 200t |
Q4: How long does the repair take?
The repair will range from approximately one and one half to three and one half hours depending upon the vehicle model. Refer to the table below for the estimated repair time for each model for which the remedy is available.
| Model | Approximate Repair Time |
| Tundra | One and one half hours |
| Sequoia | |
| Camry | |
| Avalon | |
| Corolla / Corolla Hatchback | |
| FJ Cruiser | Two hours |
| Tacoma | |
| 4Runner | Two and one half hours |
| Sienna | |
| Land Cruiser | |
| Highlander | Approximately three and one half hours. If your vehicle is not equipped with engine Stop & Start system, the remedy should take approximately two and one half hours |
| Rav4 | Approximately two and one half hours. If your vehicle is not equipped with engine Stop & Start system, the remedy should take approximately one and one half hours |
Q5: Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed?
The remedy, once available, can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall.
Q5a: Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility?
Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility.
- The Braun Corporation (BraunAbility)
- Vantage Mobility International (VMI)
Q5b: What if my vehicle is converted by a non-authorized mobility conversion?
Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance.
Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 – 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications.
Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications.
Q6: What if I previously paid for repairs related to this Safety Recall?
Reimbursement consideration instructions will be provided in the owner letter.
Q7: How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q8: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 20TA02
VEHICLE MAY STALL DURING DRIVING AT HIGHER SPEED
Vehicle May Stall During Driving At Higher Speed – 2014-2020 Toyota
TECHNICAL INSTRUCTIONS
FOR
SAFETY RECALL 20TA02
VEHICLE MAY STALL DURING DRIVING AT HIGHER SPEED
2017 – 2020 SIENNA MOBILITY VEHICLES
Vehicle May Stall During Driving At Higher Speed – 2017-2020 Toyota Sienna Mobility Vehicles
Description of Problem:
The subject vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers which have been manufactured with lower density. If these impellers are also (1) of a type with lower surface strength or (2) of a different type but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. In this condition, excessive fuel absorption may occur, resulting in increased impeller deformation. In some cases, the impeller may deform to a point that creates sufficient interference with the fuel pump body to cause the fuel pump to become inoperative. An inoperative fuel pump due to these conditions could result in illumination of check engine and master warning indicators, rough engine running, engine no start and/or vehicle stall while driving at low speed. However, in rare instances, vehicle stall could occur while driving at higher speeds, increasing the risk of a crash.
Chronology of Principal Events:
June 2019 – August 2019
In early June 2019, Toyota observed an increase in field reports related to the low pressure fuel pumps produced by the supplier. These reports indicated that customers alleged rough engine running, engine no start, and/or loss of motive power while driving at low speed (less than 20 mph) and occurred more commonly in areas of the southern U.S. with hotter climates.
In mid-June, Toyota began an investigation, including the recovery of failed parts from the field. The supplier began inspection and analysis of the recovered parts and identified impeller deformation inside the fuel pump assembly due to more fuel absorption into the impeller material, with signs of binding/interference between the pump impeller and the pump casing/cover. A further analysis of failed impellers was conducted, and it was confirmed that the failed impellers had a lower density. Generally, impellers with lower density are more susceptible to fuel absorption.
As part of ongoing parts analysis, an additional observation was made of cracking to the impeller surface. To understand the relationship between surface cracks and pump failure, Toyota began an investigation to identify factors potentially contributing to cracking.
September 2019 – December 2019
As part of the investigation, Toyota hypothesized that solvent used during the manufacturing process was a factor in fuel pump impeller cracking and began duplication testing. During the testing, cracks occurred on the surface of the impellers as the solvent dried over time. However, the duplication test could not match impeller crack that was observed in the parts recovered from the field.
Toyota also conducted vehicle testing to understand potential failure modes of incidents identified in the field. Starting with a review of operation parameters to support duplication, recovered failed parts were installed in a Toyota fleet vehicle. After confirming that no DTC was initially present, the vehicle was parked for a period of time and then started; low fuel pressure was detected. Shortly thereafter, the check engine light and master warning were displayed. The vehicle was then driven until a rough running condition/loss of power became noticeable, and vehicle speed was gradually reduced until low speed engine stall occurred. The vehicle returned to normal operation immediately after restarting it.
This evaluation suggested that this issue occurs at lower speeds, but Toyota continued to investigate whether this condition could lead to a loss of motive power at higher speeds. As part of this investigation, a manual review of available freeze frame data from all field incidents was done. Based on a detailed analysis of these data, three alleged cases were identified where loss of motive power occurred at higher speed (>20mph).
January 9, 2020
While continuing its investigation into the cause of impeller swelling, Toyota could not rule out the possibility of loss of motive power at higher speeds in the subject vehicles. Therefore, the decision was made to conduct a voluntary safety recall campaign.
January 13, 2020
Toyota filed a Part 573 report.
January – mid February 2020
As observed in Toyota’s earlier study of low density impellers combined with drying solvent, cracks could not be duplicated to a level observed in the recovered parts. Thus, it was concluded that these conditions alone could not create impeller swelling and deformation which could result in sufficient impeller interference with the fuel pump body, causing the pump to become inoperative.
Toyota continued investigating whether there were other factors that could create cracks similar to those in the field recovered parts. One factor considered was the potential for longer lead times and temperature variation during fuel pump transit to the vehicle assembly plant during which the fuel pump would be exposed to drying solvent. Replication testing was done again with low density impellers, but with longer duration of dry solvent exposure and also temperature cycling. As a result, cracking was observed and appeared similar to the level of cracking as the recovered parts from the field.
However, Toyota observed that some field cases involved impellers that had low density with similar cracks to other field cases, but experienced shorter lead times to the vehicle assembly plant (i.e., were not exposed to drying solvent for longer periods of time during production in the same manner as the pumps investigated above). Thus, Toyota investigated a second factor, which was the surface strength of different pump impeller types. Analyses were performed on impeller samples from the pump types that may have been produced with lower density material. These analyses identified that the surface strength was low on one particular type.
Impellers of this type, produced with the lower density material, can experience higher levels of surface cracking even when exposed to shorter durations of solvent drying.
Based on the above activities, Toyota concluded that pumps produced with impellers of lower density that also contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time could experience the impeller cracking at a level that could lead to excessive fuel absorption and increased impeller deformation. If impeller deformation results in sufficient interference with the fuel pump body, the fuel pump may become inoperative.
In parallel with the aforementioned investigation (beginning in mid-January), Toyota began an investigation to confirm that a fail-safe driving mode would occur in hybrid vehicles if this condition occurs. The testing involved inducing an inoperative fuel pump condition on test vehicles. During testing it was observed that the LS500h and LC500h could potentially experience a ready off condition instead of entering a fail-safe driving mode under specific testing circumstances.
Additional analysis was conducted on the hybrid system design. This analysis compared design differences between hybrid systems used in the models being tested above. Further refinements to the test methods were developed to understand if the initial testing reflected what could occur in the field if one of these hybrid models experienced this fuel pump condition. Using the refined test methods, additional testing was done to cover all the hybrid models that may be equipped with a subject fuel pump.
Based on these results, it was determined that all hybrid vehicles equipped with the subject fuel pump, except LS500h/LC500h, would enter a fail-safe driving mode if this fuel pump condition occurs. However, because the LS500h and LC500h vehicles use a hybrid system of a unique design that may use more electricity from the battery and use the engine less than earlier designs, there is a possibility that, under certain driving conditions, these vehicles may have a hybrid battery state of charge that would not allow the vehicle to enter a fail-safe driving mode if this fuel pump condition occurs. Thus, it was determined that these models should be included in the recall population.
February 27, 2020
Based on the new information explained above, Toyota decided to amend recall 20V-012 [and Toyota filed its amendment on March 4, 2020].
March 19, 2020
Toyota filed an additional amendment to its Part 573 Report for recall 20V-012 to add certain Lexus GS300 and GS350 vehicles, that are equipped with the aforementioned fuel pumps, to the affected population. Toyota had identified a clerical error that resulted in those vehicles not being included in the March 4, 2020 amendment.
April 9, 2020
Toyota had identified separate clerical errors that resulted in certain field reports from non-U.S. sources being included in the chronology in the March 4, 2020 amendment. Thus, Toyota revised the relevant portion of Section 6, Chronology of Principal Events, in that document with the following information about the vehicles covered by this recall at this point:
“As of March 4, 2020, based on a diligent review of records, Toyota’s best engineering judgment is that there are 73 Toyota Field Technical Reports and 3,358 warranty claims that have been received from U.S. sources that relate or may relate to the fuel pump failure investigated in this chronology and which were considered in the decision to submit this report.”
April 2020 – September 2020
Toyota continued to monitor the field data and investigate whether vehicles outside the scope of recall 20V-012, that potentially received impellers of lower density, could experience the condition identified in the recall. As a part of this effort, Toyota requested the supplier to continue examining the three factors (impeller density, impeller surface strength, and stress exposure through solvent drying) that can combine to create the condition in the recall.
The supplier first re-evaluated whether surface stress exposure could be affected by the variation in solvent amount applied on the impeller during the supplier’s manufacturing process. As stress exposure in this case is affected by (1) the point in time the applied solvent has been absorbed by the impeller and begins drying, and (2) the rate at which the solvent dries, the supplier conducted a test where different levels of solvent were applied to the impeller and the impeller weight change was measured over time. Based on the observed weight change over time, the supplier determined that (1) the point at which solvent absorption ends and solvent drying begins is not earlier than previously estimated; and (2) the rate at which solvent dries is not higher than previously estimated. Thus, because the previously estimated drying time and drying rates were appropriate, the supplier determined that its previous estimates about the level of potential surface stress exposures were also appropriate and conveyed these results to Toyota.
In addition, the supplier re-evaluated its prior estimates about the potential levels of density in the affected impellers. Because the impeller material contains three elements (resin, glass fiber, and calcium carbonate), but only one element (the resin) is susceptible to swelling, the supplier examined whether considering only the density of the resin is more appropriate. Thus, the supplier developed a method to measure resin density by assessing the production variation of the amount of resin, glass fiber, and calcium carbonate between each impeller lot that could have used material of lower density. Then the supplier conducted testing to quantify the content of glass fiber and calcium carbonate in representative impellers from each lot, which was then used to calculate the resin density. Based on this methodology, it was determined that the resin density had a higher correlation to the occurrence of field cases confirmed through part recovery as compared to overall density.
The supplier also re-evaluated its prior measurements of the surface strength for the affected impeller types. From this activity, the supplier observed that some test pieces previously used to assess surface strength had rougher surfaces due to the process used to cut the samples for testing. Thus, the supplier evaluated whether the existence of a rough surface on the test pieces could affect the accuracy of the measurement. The supplier then collected available impellers to re-test and confirm the prior measurements of minimum surface strength. The results of these tests found that the potential range of surface strength measurements could be wider than previously measured and that a lower minimum surface strength than previously estimated could be possible.
September 2020 – October 2020
The supplier then conducted a simulation to estimate a minimum resin density threshold for each fuel pump type/lot, taking into account the existing information on solvent drying stress exposure and the latest information on each pump type’s surface strength. This minimum resin density was then compared with resin density distribution of all affected impeller lots, and as a result, an additional pump type and additional suspect lots not included in the 20V-012 recall scope were identified.
October 22, 2020
Toyota decided to amend the vehicle population involved in recall 20V-012, as the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included.
As of October 11, 2020, Toyota’s best engineering judgment is that there are 103 Toyota Field Technical Reports and 3,522 warranty claims that have been received regarding the newly identified vehicles included in this amendment from U.S. sources that relate or may relate to the fuel pump failure investigated in this chronology and which were considered in the decision to amend this report.
Description of Corrective Repair Action:
For all involved vehicles, Toyota and Lexus dealers will replace the fuel pump assembly with an improved one.
65 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LEXUS | ES350 | 2018-2020 |
| LEXUS | GS 200T | 2017 |
| LEXUS | GS 350 | 2017-2019 |
| LEXUS | GS300 | 2019 |
| LEXUS | GX460 | 2018-2019 |
| LEXUS | IS 300 | 2019 |
| LEXUS | IS 350 | 2019 |
| LEXUS | IS200T | 2017 |
| LEXUS | LC500 | 2018-2020 |
| LEXUS | LC500H | 2018-2020 |
| LEXUS | LS500 | 2018-2020 |
| LEXUS | LS500 H | 2019 |
| LEXUS | LX570 | 2018-2019 |
| LEXUS | NX300 | 2018-2019 |
| LEXUS | RC 200T | 2017 |
| LEXUS | RC 300 | 2019 |
| LEXUS | RC 350 | 2019 |
| LEXUS | RX350 | 2017, 2019-2020 |
| LEXUS | RX350L | 2018-2020 |
| LEXUS | UX200 | 2019 |
| TOYOTA | 4RUNNER | 2018-2019 |
| TOYOTA | AVALON | 2019-2020 |
| TOYOTA | CAMRY | 2018-2020 |
| TOYOTA | COROLLA | 2020 |
| TOYOTA | COROLLA HATCHBACK | 2019 |
| TOYOTA | HIGHLANDER | 2017-2019 |
| TOYOTA | LAND CRUISER | 2018-2019 |
| TOYOTA | RAV4 | 2019-2020 |
| TOYOTA | SEQUOIA | 2019-2020 |
| TOYOTA | SIENNA | 2017-2020 |
| TOYOTA | TACOMA | 2017-2020 |
| TOYOTA | TUNDRA | 2019-2020 |
65 Associated Documents
Manufacturer Notices(to Dealers,etc) – Toyota DATE July 1, 2021 TOPIC Technician qualifications to perform this recall have been updated
RCMN-20V682-3348.pdf 1477.205KB
Manufacturer Notices(to Dealers,etc) – Lexus – Toyota DATE July 1, 2021 TOPIC Technician qualifications to perform this recall have been updated
RCMN-20V682-0709.pdf 1423.007KB
Manufacturer Notices(to Dealers,etc) – LEXUS DATE March 31, 2021 TOPIC • The remedy for Phase 11 vehicles is now available • Loaner Vehicle Reimbursement Procedure section has been updated
RCMN-20V682-0148.pdf 1395.791KB
Manufacturer Notices(to Dealers,etc) – Lexus DATE April 22, 2021 TOPIC • Loaner Vehicle Reimbursement Procedure section has been updated
RCMN-20V682-9923.pdf 1430.722KB
Remedy Instructions and TSB
RCRIT-20V682-6245.pdf 2807.997KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V682-7302.pdf 1092.62KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE TOPIC January 13, 2021 • Estimated Remedy Availability Timing has been updated for Highlander, RAV4 (Japan Prod), Camry (Japan Prod), Corolla and Corolla Hatchback • Owner Letter Mailing Date section has been updated • Loaner Vehicle Reimbursement Procedure section has been updated
RCMN-20V682-7095.pdf 1490.064KB
Remedy Instructions and TSB
RCRIT-20V682-4910.pdf 4302.106KB
Remedy Instructions and TSB
RCRIT-20V682-4730.pdf 1120.264KB
Manufacturer Notices(to Dealers,etc) – Lexus DATE TOPIC January 13, 2021 • The remedy for Phase 6 vehicles is now available • Vehicles from Phase 10 have been consolidated to Phase 8 under Estimated Remedy Availability Timing table • Owner Letter Mailing Date section has been updated • Loaner Vehicle Reimbursement Procedure section has been updated
RCMN-20V682-3732.pdf 1516.98KB
Manufacturer Notices(to Dealers,etc) – Lexus DATE TOPIC January 13, 2021 • The remedy for Phase 6 vehicles is now available • Vehicles from Phase 10 have been consolidated to Phase 8 under Estimated Remedy Availability Timing table • Owner Letter Mailing Date section has been updated • Loaner Vehicle Reimbursement Procedure section has been updated • Estimated Remedy Availability Timing has been updated for UX 200
RCMN-20V682-0178.pdf 1469.412KB
Manufacturer Notices(to Dealers,etc) – Lexus December 11, 2020 • Estimated Remedy Availability Timing has been updated for vehicles added October 28, 2020 • The NHTSA recall no. applicable to the vehicles added October 28, 2020 has been added • The Owner Letter Mailing Date section of the Dealer Letter has been updated
RCMN-20V682-7883.pdf 1451.114KB
Manufacturer Notices(to Dealers,etc) – December 11, 2020 Estimated Remedy Availability Timing has been updated for the vehicles added on October 28, 2020 • The NHTSA recall no. applicable to the vehicles added on October 28, 2020 has been added • The Owner Letter Mailing Date section of the Dealer Letter has been updated
RCMN-20V682-1731.pdf 2057.209KB
ISSUED Owner Notification Letter(Part 577) – 24051_Lexus_20LA01_Exp_Rem
RCONL-20V682-7178.pdf 849.785KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE March 18, 2021 TOPIC • The remedy for Phase 10 vehicles is now available
RCMN-20V682-2731.pdf 1548.897KB
Remedy Instructions and TSB
RCRIT-20V682-1962.pdf 4778.906KB
Manufacturer Notices(to Dealers,etc) – LEXUS DATE March 18, 2021 TOPIC • The remedy for Phase 9 vehicles is now available
RCMN-20V682-7106.pdf 1474.193KB
Remedy Instructions and TSB
RCRIT-20V682-0817.pdf 3193.381KB
Manufacturer Notices(to Dealers,etc) – DATE: February 12, 2021 TOPIC: Estimated Remedy Availability Timing has been updated for LX 570 and 2019 NX 300
RCMN-20V682-3234.pdf 1472.588KB
ISSUED Owner Notification Letter(Part 577) – 24054_Toy_20TA02_Cross-Mdl
RCONL-20V682-3044.pdf 1097.281KB
Remedy Instructions and TSB
RCRIT-20V682-1599.pdf 4647.801KB
Remedy Instructions and TSB
RCRIT-20V682-2725.pdf 4685.944KB
Remedy Instructions and TSB
RCRIT-20V682-9458.pdf 1554.102KB
Remedy Instructions and TSB
RCRIT-20V682-9184.pdf 4301.918KB
Remedy Instructions and TSB
RCRIT-20V682-9813.pdf 2966.006KB
Remedy Instructions and TSB
RCRIT-20V682-4200.pdf 4763.81KB
Remedy Instructions and TSB
RCRIT-20V682-0563.pdf 3184.035KB
Remedy Instructions and TSB
RCRIT-20V682-9878.pdf 3002.65KB
Remedy Instructions and TSB
RCRIT-20V682-9159.pdf 4473.643KB
Remedy Instructions and TSB
RCRIT-20V682-9492.pdf 4171.558KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE February 18, 2021 TOPIC • The remedy for Phase 7 vehicles is now available • Estimated Remedy Availability Timing has been updated for Sequoia and Tundra
RCMN-20V682-2309.pdf 1649.567KB
December 18, 2020 AMENDED DEFECT INFORMATION REPORT (20V-012, 20V-682)
RMISC-20V682-4179.pdf 17.119KB
Manufacturer Notices(to Dealers,etc) – DATE: December 18, 2020 TOPIC: Toyota has added approximately 8,000 vehicles to this Recall.
RCMN-20V682-3433.pdf 1491.431KB
Manufacturer Notices(to Dealers,etc) – Lexus DATE February 18, 2021 TOPIC • The remedy for Phase 7 vehicles is now available
RCMN-20V682-0948.pdf 1473.251KB
Manufacturer Notices(to Dealers,etc) – LEXUS DATE February 25, 2021 TOPIC • The remedy for Phase 8 vehicles is now available
RCMN-20V682-4544.pdf 1486.427KB
Manufacturer Notices(to Dealers,etc) – Lexus DATE March 25, 2021 TOPIC • The remedy for Phase 10 vehicles is now available
RCMN-20V682-6265.pdf 1491.423KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE March 25, 2021 TOPIC • The remedy for Phase 11 vehicles is now available • Estimated Remedy Availability Timing has been updated for 4Runner
RCMN-20V682-3239.pdf 1542.576KB
Manufacturer Notices(to Dealers,etc) – TOYOTA DATE February 25, 2021 TOPIC • The remedy for Phase 8 vehicles is now available
RCMN-20V682-5011.pdf 1558.689KB
Manufacturer Notices(to Dealers,etc) – DATE: February 12, 2021 TOPIC: • Estimated Remedy Availability Timing has been updated for Land Cruiser and 2018-2020 Sienna (FWD) • Owner Letter Mailing Date Section has been updated
RCMN-20V682-8021.pdf 1553.778KB
ISSUED Owner Notification Letter(Part 577) – 24054_Toy_20TA02_P181920
RCONL-20V682-1144.pdf 1101.267KB
ISSUED Interim Owner Notification Letter(Part 577) – 24006_Toy_20TB02_Exp_Int
RIONL-20V682-8780.pdf 1092.62KB
Remedy Instructions and TSB
RCRIT-20V682-1800.pdf 4026.309KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE TOPIC January 28, 2021 • The remedy for phase 6 vehicles is now available • Owner Letter Mailing Date Section has been updated
RCMN-20V682-7359.pdf 1493.87KB
ISSUED Interim Owner Notification Letter(Part 577) – 24007_Lexus_20LB01_Exp_Int
RIONL-20V682-8862.pdf 845.714KB
ISSUED Interim Owner Notification Letter(Part 577) – 24006_Toy_20TB02_ExpU_Int
RIONL-20V682-8913.pdf 1093.252KB
ISSUED Interim Owner Notification Letter(Part 577) – 24007_Lexus_20LB01_ExpU_Int
RIONL-20V682-5302.pdf 848.858KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE March 11, 2021 TOPIC • The remedy for Phase 9 vehicles is now available • Estimated Remedy Availability Timing has been updated for 2017 Sienna (FWD) and RAV4 (USA Built)
RCMN-20V682-9495.pdf 1560.268KB
Manufacturer Notices(to Dealers,etc) – Lexus DATE TOPIC January 28, 2021 • 2019 – 2020 ES 350 (Japan Built) vehicles are included in Phase 6 remedy
Remedy Instructions and TSB
RCRIT-20V682-9927.pdf 4792.641KB
Remedy Instructions and TSB
RCRIT-20V682-6035.pdf 3264.308KB
Remedy Instructions and TSB
RCRIT-20V682-7500.pdf 3274.1KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V682-4324.PDF 211.268KB
Manufacturer Notices(to Dealers,etc) – October 28, 2020 • Toyota has added approximately 1,327,800 vehicles to this Recall.
RCMN-20V682-5899.pdf 1298.068KB
Defect Notice 573 Report
RCLRPT-20V682-3280.PDF 253.096KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – October 28, 2020 • Toyota has added approximately 1,327,800 vehicles to this Recall.
RCMN-20V682-8202.pdf 1343.067KB
Manufacturer Notices(to Dealers,etc) – October 28, 2020 • Toyota has added approximately 1,327,800 vehicles to this Recall.
RCMN-20V682-0847.pdf 1487.701KB
Recall Acknowledgement
November 4, 2020 Re: Amendment to Toyota and Lexus Safety Recall 20V-012
RMISC-20V682-0794.pdf 302.721KB
Manufacturer Notices(to Dealers,etc) – October 28, 2020 Lexus has added approximately 190,000 vehicles to this Recall
RCMN-20V682-3302.pdf 1249.442KB
Manufacturer Notices(to Dealers,etc) – DATE April 8, 2021 TOPIC • The remedy for Phase 12 vehicles is now available
RCMN-20V682-3463.pdf 1550.345KB
Manufacturer Notices(to Dealers,etc) – Toyota DATE April 15, 2021 TOPIC • The remedy for Phase 13 vehicle is now available • Loaner Vehicle Reimbursement Procedure section has been updated
RCMN-20V682-0703.pdf 1465.805KB
Remedy Instructions and TSB
RCRIT-20V682-5129.pdf 2572.251KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V682-3062.PDF 211.269KB
Recall Quarterly Report #3, 2021-3
RCLQRT-20V682-9317.PDF 211.361KB
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SEOCONTENT-START
TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 December 18, 2020 AMENDED DEFECT INFORMATION REPORT (20V-012, 20V-682) This supplements Toyota’s Amended Part 573 Report of October 28, 2020 (20V-012 / 20V-682) concerning the fuel pump assembly issue on certain Toyota and Lexus vehicles. This recall affects certain Toyota vehicles equipped with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. As discussed with the Agency on December 16, 2020, Toyota has identified a clerical error that resulted in certain Toyota Sequoia, Tacoma and Tundra vehicles, that are equipped with the aforementioned fuel pumps, not being included in the October 28, 2020 amendment. In addition, Toyota has reexamined the field information relating to the vehicles added by this and the October 28, 2020 amendments. Thus, Toyota is amending its Part 573 Report for this recall as described below. The vehicles added by this amendment will be included in the 20V-682 population. In Section 3, Total Number of Vehicles Potentially Involved, the relevant portions are revised as follows to include the affected Toyota Sequoia, Tacoma and Tundra vehicles: Toyota Sequoia : 14,769 Toyota Tacoma : 502,528 Toyota Tundra : 113,484 Further, in Section 3, Total Number of Vehicles Potentially Involved, the following is amended by revising the total number of involved vehicles to be: Total : 3,356,494 (1,525,742 are being administered under 20V-682) In Section 6, Chronology of Principal Events, the last paragraph in this section is replaced with the following: On December 18 2020, Toyota amended this report to include certain Tacoma, Tundra, and Sequoia vehicles that were inadvertently excluded from the October 28, 2020 amendment due to a clerical error, and revised the reported field information. As of October 11, 2020, Toyota’s best engineering judgment is that there are 103 Toyota Field Technical Reports and 3,525 warranty claims regarding the vehicles added by the October 28, 2020 and December 18, 2020 amendments to this recall that have been received from U.S. sources that relate or may relate to the fuel pump failure investigated in this chronology and which were considered in the decision to recall the subject vehicles. Section 8, Recall Schedule, is amended by adding the following information: Owners of vehicles added on December 18, 2020 due to a clerical error will be notified by January 29, 2021. Section 9, Distributor/Dealer Notification Schedule, is amended by adding the following information: Notifications to distributors/dealers about the vehicles added on December 18, 2020 were sent on December 18, 2020. Copies of dealer communications will be submitted as they are issued.
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TOYOTA Toyota Motor North America Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 November 4, 2020 Mr. Joshua Neff Chief, Recall Management Division (NEF-100) National Highway Traffic Safety Administration 1200 New Jersey Ave, SE Washington, D.C. 20590 Re: Amendment to Toyota and Lexus Safety Recall 20V-012 Dear Mr. Neff: This confirms our recent conversation regarding a scope expansion of 20V-012 involving a potential fuel pump issue in certain Toyota and Lexus vehicles. As we discussed, and as documented in the attached October 28, 2020 amended Part 573 submission to 20V-012 in accordance with 49 CFR Part 573.6, continued investigation identified that an additional population of vehicles should be included with 20V-012. We understand the Agency intends to assign a new recall identifier to facilitate tracking of quarterly remedy completions of the expanded population and to organize associated owner communications and dealer instructions. We have entered the information needed in the recall portal so that the Agency can establish the new identification number. We discussed the potential for misunderstanding among owners and dealers by establishing a new recall number for the amended population. To help minimize potential confusion of vehicle owners and dealers that could affect completion rates, the Agency understands this new population is an expansion of the existing recall (20V-012) and intends to document the action as such in an acknowledgment of the new recall record. Should you have any questions about this report, please contact me directly. Sincerely, Cory Hoffman General Manager Vehicle Safety & Compliance Liaison Office Toyota Motor North America, Inc. Enclosures: [ Amendment to Safety Recall 20V-012 ] TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 October 28, 2020 RECALL 20V-012 AMENDED DEFECT INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Corporation [“TMC”] 1, Toyota-cho, Toyota-city, Aichi-pref., 471-8571, Japan Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”] 1001 Cherry Blossom Way, Georgetown, KY, 40324 Toyota Motor Manufacturing, Indiana, Inc. [“TMMI”] 4000 Tulip Tree Drive, Princeton, IN 47670-4000 Toyota Motor Manufacturing Canada Inc. [“TMMC”] 1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2 Toyota Motor Manufacturing Mississippi, Inc. [“TMMMS”] 1200 Magnolia Way, Blue Springs, MS 38828 Toyota Motor Manufacturing, Texas, Inc. [“TMMTX”] 1 Lone Star Pass, San Antonio, Texas 78264 Toyota Motor Manufacturing de Baja California, S. de R. L. de C.V. [“TMMBC”] Carretera Tijuana Tecate Kilometro 143 y 144 Tijuana, Baja California C. P. 22550 Affiliated U.S. Sales Company Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of Fuel Pump Assembly: DENSO CORPORATION 1-1, Showa-cho, Kariya-city, Aichi-pref., 448-8661, Japan Phone: +81-566-25-5511 DENSO International America, Inc. 24777 Denso Drive, Southfield, Michigan 48086 U.S.A. Phone: +1-248-350-7500 Country of Origin: Japan and U.S.A. 2. Identification of Involved Vehicles: Make/ Car Line Model Year Manufacturer Production Period Toyota/4Runner 2014-2015 2018-2019 TMC September 2, 2013 through February 19, 2015 May 31, 2018 through April 4, 2019 Toyota/Avalon 2018-2020 TMMK April 2, 2018 through October 9, 2019 Toyota/Camry 2018-2020 TMMK/TMC August 31, 2017 through September 20, 2019 Toyota/Corolla 2018-2020 TMMC/TMMMS /TMC October 19, 2017 through July 1, 2019 Toyota/Corolla Hatchback 2019 TMC June 14, 2018 through November 9, 2018 Toyota/FJ Cruiser 2014 TMC September 2, 2013 through August 7, 2014 Toyota/Highlander 2017-2019 TMMI July 12, 2017 through December 9, 2019 Toyota/Land Cruiser 2014-2015 2018-2019 TMC September 2, 2013 through March 11, 2015 July 20, 2018 through April 5, 2019 Toyota/RAV4 2019-2020 TMC/TMMC October 5, 2018 through October 7, 2019 Toyota/Sequoia 2018-2020 TMMI April 2, 2018 through July 29, 2019 Toyota/Sienna 2017-2020 TMMI September 5, 2017 through September 6, 2019 Toyota/Tacoma 2017-2020 TMMBC/TMMTX September 1, 2017 through September 19, 2019 Toyota/Tundra 2018-2020 TMMTX April 2, 2018 through July 12, 2019 Lexus/ES350 2018-2020 TMC/TMMK November 17, 2017 through September 6, 2019 Lexus/GS200t 2017 TMC July 26, 2017 Through September 5, 2017 Lexus/GS300 2018-2019 TMC October 13, 2017 through May 16, 2019 Lexus/GS350 2013-2015 2017-2019 TMC September 2, 2013 through February 21, 2015 July 6, 2017 through May 29, 2019 Lexus/GX460 2014-2015 2018-2019 TMC September 2, 2013 through February 19, 2015 May 31, 2018 through April 4, 2019 Lexus/IS-F 2014 TMC September 10, 2013 through July 24, 2014 Lexus/IS200t 2017 TMC July 5, 2017 through October 2, 2017 Lexus/IS300 2018-2019 TMC October 2, 2017 through May 17, 2019 Lexus/IS350 2014-2015 2018-2019 TMC September 2, 2013 through February 21, 2015 October 2, 2017 through May 17, 2019 Lexus/LC500 2018-2020 TMC July 12, 2017 through June 21, 2019 Lexus/LC500h (Hybrid) 2018-2020 TMC July 12, 2017 through June 7, 2019 Lexus/LS460 2013-2015 TMC September 2, 2013 through February 23, 2015 Lexus/LS500 2018-2020 TMC July 27, 2017 through May 27, 2019 Lexus/LS500h (Hybrid) 2018-2019 TMC October 7, 2017 through May 27, 2019 Lexus/LX570 2014-2015 2018-2019 TMC September 2, 2013 through March 11, 2015 July 20, 2018 through April 5, 2019 Lexus/NX200t 2015 TMC October 20, 2014 through June 2, 2015 Lexus/NX300 2018-2019 TMC May 11, 2018 through April 20, 2019 Lexus/RC200t 2017 TMC July 5, 2017 through November 28, 2017 Lexus/RC300 2018-2019 TMC November 27, 2017 through May 17, 2019 Lexus/RC350 2015 2018-2019 TMC April 15, 2014 through February 23, 2015 November 27, 2017 through May 17, 2019 Lexus/RX350 2017-2020 TMC/TMMC July 3, 2017 through December 6, 2019 Lexus/RX350L 2018-2020 TMC/TMMC August 1, 2017 through September 9, 2019 Lexus/UX200 2019 TMC June 25, 2018 through February 19, 2019 NOTE: (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. Applicability Part Number Part Name Component Description MY2014-2015 MY2018-2019 Toyota/4Runner 23220-31430 23220-： Pump Assy, Fuel w/Filter 23221-： Pump Assy, Fuel Fuel Pump Assembly MY2018-2020 Toyota/Avalon 23220-0P180 23221-31130 MY2018-2020 Toyota/Camry 23221-31130 23220-25020 23220-F0020 MY2018-2020 Toyota/Corolla 23220-0T201 23221-25030 MY2019 Toyota/Corolla Hatchback 23221-25030 MY2014 Toyota/FJ Cruiser 23220-31430 MY2017-2019 Toyota/Highlander 23221-31130 MY2014-2015 MY2018-2019 Toyota/Land Cruiser 23220-50271 MY2019-2020 Toyota/RAV4 23221-25030 MY2018-2020 Toyota/Sequoia 23220-0S011 MY2017-2020 Toyota/Sienna 23221-31130 MY2017-2020 Toyota/Tacoma 23220-0C301 23221-31130 MY2018-2020 Toyota/Tundra 23220-0S011 MY2018-2020 Lexus/ES 23220-0P180 23221-31130 23221-25030 MY2013-2015 MY2017-2019 Lexus/GS 23220-38041 23221-31130 MY2014-2015 MY2018-2019 Lexus/GX 23220-31430 MY2014-2015 MY2017-2019 Lexus/IS 23220-38041 23221-31130 MY2018-2020 Lexus/LC/LC Hybrid 23221-31130 MY2013-2015 MY2018-2020 Lexus/LS/LS Hybrid 23220-38030 23220-38050 23221-31130 MY2014-2015 MY2018-2019 Lexus/LX 23220-50271 MY2015 MY2018-2019 Lexus/NX 23221-36030 MY2015 MY2017-2019 Lexus/RC 23220-38041 23221-31130 MY2017-2020 Lexus/RX 23221-31130 MY2019 Lexus/UX 23221-25030 3. Total Number of Vehicles Potentially Involved: After March 19, 2020 Amendment Oct 28, 2020 Amendment Total Toyota 4Runner 112,524 121,409 233,933 Toyota Avalon 20,739 12,982 33,721 Toyota Camry 19,291 571,527 590,818 Toyota Corolla 364,656 6,629 371,285 Toyota Corolla Hatchback 10,348 10,348 Toyota FJ Cruiser 17,156 17,156 Toyota Highlander 375,851 143,762 519,613 Toyota Land Cruiser 4,519 2,849 7,368 Toyota RAV4 187,516 187,516 Toyota Sequoia 11,056 3,578 14,634 Toyota Sienna 111,515 54,761 166,276 Toyota Tacoma 323,917 178,265 502,182 Toyota Tundra 71,797 34,147 105,944 Lexus ES350 40,312 25,077 65,389 Lexus GS200t 5 5 Lexus GS300 31 1 32 Lexus GS350 42,270 1,957 44,227 Lexus GX460 34,417 23,035 57,452 Lexus IS200t 2 2,781 2,783 Lexus IS300 26,760 5,511 32,271 Lexus IS350 16,365 690 17,055 Lexus IS-F 87 87 Lexus LC500 1,820 1,126 2,946 Lexus LC500h Hybrid 45 70 115 Lexus LS460 13,582 13,582 Lexus LS500h Hybrid 498 45 543 Lexus LS500 11,786 1,430 13,216 Lexus LX570 6,852 4,022 10,874 Lexus NX200t 27,140 27,140 Lexus NX300 51,237 51,237 Lexus RC200t 157 426 583 Lexus RC300 1,999 508 2,507 Lexus RC350 9,201 619 9,820 Lexus RX350 135,304 62,550 197,854 Lexus RX350L 29,103 3,263 32,366 Lexus UX200 5,595 5,595 Total 1,830,752 1,517,721 3,348,473 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the issue in each case will lead to a vehicle stall while driving at higher speeds depends on many variables, such as the specific production condition of fuel pump impeller and vehicle operating conditions. 5. Description of Problem: The subject vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers which have been manufactured with lower density. If these impellers are also (1) of a type with lower surface strength or (2) of a different type but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. In this condition, excessive fuel absorption may occur, resulting in increased impeller deformation. In some cases, the impeller may deform to a point that creates sufficient interference with the fuel pump body to cause the fuel pump to become inoperative. An inoperative fuel pump due to these conditions could result in illumination of check engine and master warning indicators, rough engine running, engine no start and/or vehicle stall while driving at low speed. However, in rare instances, vehicle stall could occur while driving at higher speeds, increasing the risk of a crash. 6. Chronology of Principal Events: June 2019 – August 2019 In early June 2019, Toyota observed an increase in field reports related to the low pressure fuel pumps produced by the supplier. These reports indicated that customers alleged rough engine running, engine no start, and/or loss of motive power while driving at low speed (less than 20 mph) and occurred more commonly in areas of the southern U.S. with hotter climates. In mid-June, Toyota began an investigation, including the recovery of failed parts from the field. The supplier began inspection and analysis of the recovered parts and identified impeller deformation inside the fuel pump assembly due to more fuel absorption into the impeller material, with signs of binding/interference between the pump impeller and the pump casing/cover. A further analysis of failed impellers was conducted, and it was confirmed that the failed impellers had a lower density. Generally, impellers with lower density are more susceptible to fuel absorption. As part of ongoing parts analysis, an additional observation was made of cracking to the impeller surface. To understand the relationship between surface cracks and pump failure, Toyota began an investigation to identify factors potentially contributing to cracking. September 2019 – December 2019 As part of the investigation, Toyota hypothesized that solvent used during the manufacturing process was a factor in fuel pump impeller cracking and began duplication testing. During the testing, cracks occurred on the surface of the impellers as the solvent dried over time. However, the duplication test could not match impeller crack that was observed in the parts recovered from the field. Toyota also conducted vehicle testing to understand potential failure modes of incidents identified in the field. Starting with a review of operation parameters to support duplication, recovered failed parts were installed in a Toyota fleet vehicle. After confirming that no DTC was initially present, the vehicle was parked for a period of time and then started; low fuel pressure was detected. Shortly thereafter, the check engine light and master warning were displayed. The vehicle was then driven until a rough running condition/loss of power became noticeable, and vehicle speed was gradually reduced until low speed engine stall occurred. The vehicle returned to normal operation immediately after restarting it. This evaluation suggested that this issue occurs at lower speeds, but Toyota continued to investigate whether this condition could lead to a loss of motive power at higher speeds. As part of this investigation, a manual review of available freeze frame data from all field incidents was done. Based on a detailed analysis of these data, three alleged cases were identified where loss of motive power occurred at higher speed (>20mph). January 9, 2020 While continuing its investigation into the cause of impeller swelling, Toyota could not rule out the possibility of loss of motive power at higher speeds in the subject vehicles. Therefore, the decision was made to conduct a voluntary safety recall campaign. January 13, 2020 Toyota filed a Part 573 report. January – mid February 2020 As observed in Toyota’s earlier study of low density impellers combined with drying solvent, cracks could not be duplicated to a level observed in the recovered parts. Thus, it was concluded that these conditions alone could not create impeller swelling and deformation which could result in sufficient impeller interference with the fuel pump body, causing the pump to become inoperative. Toyota continued investigating whether there were other factors that could create cracks similar to those in the field recovered parts. One factor considered was the potential for longer lead times and temperature variation during fuel pump transit to the vehicle assembly plant during which the fuel pump would be exposed to drying solvent. Replication testing was done again with low density impellers, but with longer duration of dry solvent exposure and also temperature cycling. As a result, cracking was observed and appeared similar to the level of cracking as the recovered parts from the field. However, Toyota observed that some field cases involved impellers that had low density with similar cracks to other field cases, but experienced shorter lead times to the vehicle assembly plant (i.e., were not exposed to drying solvent for longer periods of time during production in the same manner as the pumps investigated above). Thus, Toyota investigated a second factor, which was the surface strength of different pump impeller types. Analyses were performed on impeller samples from the pump types that may have been produced with lower density material. These analyses identified that the surface strength was low on one particular type. Impellers of this type, produced with the lower density material, can experience higher levels of surface cracking even when exposed to shorter durations of solvent drying. Based on the above activities, Toyota concluded that pumps produced with impellers of lower density that also contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time could experience the impeller cracking at a level that could lead to excessive fuel absorption and increased impeller deformation. If impeller deformation results in sufficient interference with the fuel pump body, the fuel pump may become inoperative. In parallel with the aforementioned investigation (beginning in mid-January), Toyota began an investigation to confirm that a fail-safe driving mode would occur in hybrid vehicles if this condition occurs. The testing involved inducing an inoperative fuel pump condition on test vehicles. During testing it was observed that the LS500h and LC500h could potentially experience a ready off condition instead of entering a fail-safe driving mode under specific testing circumstances. Additional analysis was conducted on the hybrid system design. This analysis compared design differences between hybrid systems used in the models being tested above. Further refinements to the test methods were developed to understand if the initial testing reflected what could occur in the field if one of these hybrid models experienced this fuel pump condition. Using the refined test methods, additional testing was done to cover all the hybrid models that may be equipped with a subject fuel pump. Based on these results, it was determined that all hybrid vehicles equipped with the subject fuel pump, except LS500h/LC500h, would enter a fail-safe driving mode if this fuel pump condition occurs. However, because the LS500h and LC500h vehicles use a hybrid system of a unique design that may use more electricity from the battery and use the engine less than earlier designs, there is a possibility that, under certain driving conditions, these vehicles may have a hybrid battery state of charge that would not allow the vehicle to enter a fail-safe driving mode if this fuel pump condition occurs. Thus, it was determined that these models should be included in the recall population. February 27, 2020 Based on the new information explained above, Toyota decided to amend recall 20V-012 [and Toyota filed its amendment on March 4, 2020]. March 19, 2020 Toyota filed an additional amendment to its Part 573 Report for recall 20V-012 to add certain Lexus GS300 and GS350 vehicles, that are equipped with the aforementioned fuel pumps, to the affected population. Toyota had identified a clerical error that resulted in those vehicles not being included in the March 4, 2020 amendment. April 9, 2020 Toyota had identified separate clerical errors that resulted in certain field reports from non-U.S. sources being included in the chronology in the March 4, 2020 amendment. Thus, Toyota revised the relevant portion of Section 6, Chronology of Principal Events, in that document with the following information about the vehicles covered by this recall at this point: “As of March 4, 2020, based on a diligent review of records, Toyota’s best engineering judgment is that there are 73 Toyota Field Technical Reports and 3,358 warranty claims that have been received from U.S. sources that relate or may relate to the fuel pump failure investigated in this chronology and which were considered in the decision to submit this report.” April 2020 – September 2020 Toyota continued to monitor the field data and investigate whether vehicles outside the scope of recall 20V-012, that potentially received impellers of lower density, could experience the condition identified in the recall. As a part of this effort, Toyota requested the supplier to continue examining the three factors (impeller density, impeller surface strength, and stress exposure through solvent drying) that can combine to create the condition in the recall. The supplier first re-evaluated whether surface stress exposure could be affected by the variation in solvent amount applied on the impeller during the supplier’s manufacturing process. As stress exposure in this case is affected by (1) the point in time the applied solvent has been absorbed by the impeller and begins drying, and (2) the rate at which the solvent dries, the supplier conducted a test where different levels of solvent were applied to the impeller and the impeller weight change was measured over time. Based on the observed weight change over time, the supplier determined that (1) the point at which solvent absorption ends and solvent drying begins is not earlier than previously estimated; and (2) the rate at which solvent dries is not higher than previously estimated. Thus, because the previously estimated drying time and drying rates were appropriate, the supplier determined that its previous estimates about the level of potential surface stress exposures were also appropriate and conveyed these results to Toyota. In addition, the supplier re-evaluated its prior estimates about the potential levels of density in the affected impellers. Because the impeller material contains three elements (resin, glass fiber, and calcium carbonate), but only one element (the resin) is susceptible to swelling, the supplier examined whether considering only the density of the resin is more appropriate. Thus, the supplier developed a method to measure resin density by assessing the production variation of the amount of resin, glass fiber, and calcium carbonate between each impeller lot that could have used material of lower density. Then the supplier conducted testing to quantify the content of glass fiber and calcium carbonate in representative impellers from each lot, which was then used to calculate the resin density. Based on this methodology, it was determined that the resin density had a higher correlation to the occurrence of field cases confirmed through part recovery as compared to overall density. The supplier also re-evaluated its prior measurements of the surface strength for the affected impeller types. From this activity, the supplier observed that some test pieces previously used to assess surface strength had rougher surfaces due to the process used to cut the samples for testing. Thus, the supplier evaluated whether the existence of a rough surface on the test pieces could affect the accuracy of the measurement. The supplier then collected available impellers to re-test and confirm the prior measurements of minimum surface strength. The results of these tests found that the potential range of surface strength measurements could be wider than previously measured and that a lower minimum surface strength than previously estimated could be possible. September 2020 – October 2020 The supplier then conducted a simulation to estimate a minimum resin density threshold for each fuel pump type/lot, taking into account the existing information on solvent drying stress exposure and the latest information on each pump type’s surface strength. This minimum resin density was then compared with resin density distribution of all affected impeller lots, and as a result, an additional pump type and additional suspect lots not included in the 20V-012 recall scope were identified. October 22, 2020 Toyota decided to amend the vehicle population involved in recall 20V-012, as the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. As of October 11, 2020, Toyota’s best engineering judgment is that there are 103 Toyota Field Technical Reports and 3,522 warranty claims that have been received regarding the newly identified vehicles included in this amendment from U.S. sources that relate or may relate to the fuel pump failure investigated in this chronology and which were considered in the decision to amend this report. 7. Description of Corrective Repair Action: For all involved vehicles, Toyota and Lexus dealers will replace the fuel pump assembly with an improved one. Reimbursement Plan for pre-notification remedies The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Toyota’s General Reimbursement Plan. 8. Recall Schedule: Owners of vehicles currently included in the recall, that were not included in the recall population as of April 9, 2020, will be notified by December 23, 2020. Owners of the vehicles that were covered by this recall and are still covered by this recall were notified by May 18, 2020 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers were sent on October 28, 2020. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: Interim Final Toyota: 20TB02 20TA02 Lexus: 20LB01 20LA01
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Interim Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [XXXX] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What will Toyota do? Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. You will receive a second notification when the remedy is available. Spanish translation on back side 20TB02_Interim_EXP_APL Traducción en español en el lado inverso INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. What Should You Do? We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. UPDATE ABOUT YOUR VEHICLE This notice now applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. You will receive a second notification when the remedy is available. I previously received a notification letter from Toyota that my vehicle was not involved in this Safety Recall. Is my vehicle involved? Yes, your vehicle is involved in this Safety Recall. Why is my vehicle now involved in this Safety Recall after I was previously informed that it was not involved? After informing you that your vehicle was not involved, Toyota continued to investigate the issue and found new information from the investigation indicated that it should have been included. Thus, Toyota further expanded the recall population, and certain vehicles such as yours, that were previously removed, have been included in the recall. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc., c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Malfunction Indicator Lamp (MIL) CHECK Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Notificación Interino) Múltiples modelos y Años Modelo El vehículo puede detenerse mientras se conduce Retiro de seguridad de NHTSA No. 20V-682 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés) Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor, existente en su [model] de año [XXXX]. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos en cuestión están equipados con una bomba de combustible de baja presión la cual puede dejar de funcionar. Si esto ocurriese, se pueden mostrar luces de advertencia y mensajes en el panel de instrumentos y el motor puede funcionar de forma errática. Esto puede ocasionar que el vehículo se detenga y puede ser que el vehículo no arranque de nuevo. Si el vehículo se detiene mientras se conduce, esto podría aumentar el riesgo de un colisión. ¿Qué hará Toyota? Toyota está preparando el remedio. Cuando el remedio esté disponible, cualquier concesionario Toyota autorizado reemplazará la bomba de combustible de baja presión por una mejorada SIN COSTO. Usted recibirá una segunda notificación cuando el remedio esté disponible. 20TB02_Interim_EXP_APL English version on front side Versión en inglés en el frente NOTIFICACIÓN INTERINO Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. ACTUALIZACIÓN SOBRE SU VEHÍCULO Esta notificación ahora aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Nosotros apreciamos su paciencia mientras preparamos el remedio para este problema. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m., y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. Este es un Retiro de Seguridad importante. ¿Existen algunos síntomas/advertencias de esta condición? Los conductores pueden experimentar un funcionamiento errático del motor, luces o mensajes de advertencia en el panel de instrumentos, que el motor no arranque y pérdida de energía motriz. Si su vehículo está experimentando las condiciones descritas y usted no puede conducir su vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo. ¿Cuáles luces de advertencia y mensajes pueden mostrarse si la condición está presente? Si esta condición ocurriese, la luz indicadora de fallas (MIL) mostrada a continuación, puede iluminarse en el panel de instrumentos. Además de la luz indicadora de fallas, otras luces y mensajes de advertencia también pueden mostrarse. El(los) mensaje(s) y luz(ces) que se muestre(n) puede(n) variar dependiendo del modelo específico de vehículo. Nota: La luz indicadora de fallas (MIL) y otras luces y mensajes pueden mostrarse por otros problemas no relacionados con esté Retiro de Seguridad. Usted recibirá una segunda notificación cuando el remedio esté disponible. Yo previamente recibí una carta de notificación de Toyota que mi vehículo no estaba involucrado en este Retiro de Seguridad. ¿Está involucrado mi vehículo? Sí, su vehículo está involucrado en este Retiro de Seguridad. ¿Por qué mi vehículo ahora está involucrado en este Retiro de Seguridad después de que ya se me había sido informado que el vehículo no estaba involucrado? Después de informarle que su vehículo no estaba involucrado, Toyota continuó la investigación del problema y encontró información nueva de la investigación indicada que debió haberse incluido. Por consiguiente, Toyota expandió extensamente la población del retiro de seguridad y ciertos vehículos tales como el suyo, que previamente fueron retirados, han sido incluidos en el retiro de seguridad. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc., c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué sucede si usted no es el propietario o usuario de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Luz indicadora de fallas (MIL) CHECK
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Interim Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [XXXX] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What will Toyota do? Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. You will receive a second notification when the remedy is available. Spanish translation on back side 20TB02_Interim_EXP_REG Traducción en español en el lado inverso INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. What Should You Do? We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. You will receive a second notification when the remedy is available. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Malfunction Indicator Lamp (MIL) CHECK Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Notificación Interino) Múltiples modelos y Años Modelo El vehículo puede detenerse mientras se conduce Retiro de seguridad de NHTSA No. 20V-682 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés) Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor, existente en su [model] de año [XXXX]. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos en cuestión están equipados con una bomba de combustible de baja presión la cual puede dejar de funcionar. Si esto ocurriese, se pueden mostrar luces de advertencia y mensajes en el panel de instrumentos y el motor puede funcionar de forma errática. Esto puede ocasionar que el vehículo se detenga y puede ser que el vehículo no arranque de nuevo. Si el vehículo se detiene mientras se conduce, esto podría aumentar el riesgo de un colisión. ¿Qué hará Toyota? Toyota está preparando el remedio. Cuando el remedio esté disponible, cualquier concesionario Toyota autorizado reemplazará la bomba de combustible de baja presión por una mejorada SIN COSTO. Usted recibirá una segunda notificación cuando el remedio esté disponible. 20TB02_Interim_EXP_REG English version on front side Versión en inglés en el frente NOTIFICACIÓN INTERINO Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Nosotros apreciamos su paciencia mientras preparamos el remedio para este problema. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m., y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. Este es un Retiro de Seguridad importante. ¿Existen algunos síntomas/advertencias de esta condición? Los conductores pueden experimentar un funcionamiento errático del motor, luces o mensajes de advertencia en el panel de instrumentos, que el motor no arranque y pérdida de energía motriz. Si su vehículo está experimentando las condiciones descritas y usted no puede conducir su vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo. ¿Cuáles luces de advertencia y mensajes pueden mostrarse si la condición está presente? Si esta condición ocurriese, la luz indicadora de fallas (MIL) mostrada a continuación, puede iluminarse en el panel de instrumentos. Además de la luz indicadora de fallas, otras luces y mensajes de advertencia también pueden mostrarse. El(los) mensaje(s) y luz(ces) que se muestre(n) puede(n) variar dependiendo del modelo específico de vehículo. Nota: La luz indicadora de fallas (MIL) y otras luces y mensajes pueden mostrarse por otros problemas no relacionados con esté Retiro de Seguridad. Usted recibirá una segunda notificación cuando el remedio esté disponible. Y¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué sucede si usted no es el propietario o usuario de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Lampara indicadora de fallas (MIL) CHECK
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Interim Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [XXXX] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What will Toyota do? Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. You will receive a second notification when the remedy is available. Spanish translation on back side 20TB02_Interim_EXP_REG Traducción en español en el lado inverso INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. What Should You Do? We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. You will receive a second notification when the remedy is available. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Malfunction Indicator Lamp (MIL) CHECK Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Notificación Interino) Múltiples modelos y Años Modelo El vehículo puede detenerse mientras se conduce Retiro de seguridad de NHTSA No. 20V-682 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés) Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor, existente en su [model] de año [XXXX]. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos en cuestión están equipados con una bomba de combustible de baja presión la cual puede dejar de funcionar. Si esto ocurriese, se pueden mostrar luces de advertencia y mensajes en el panel de instrumentos y el motor puede funcionar de forma errática. Esto puede ocasionar que el vehículo se detenga y puede ser que el vehículo no arranque de nuevo. Si el vehículo se detiene mientras se conduce, esto podría aumentar el riesgo de un colisión. ¿Qué hará Toyota? Toyota está preparando el remedio. Cuando el remedio esté disponible, cualquier concesionario Toyota autorizado reemplazará la bomba de combustible de baja presión por una mejorada SIN COSTO. Usted recibirá una segunda notificación cuando el remedio esté disponible. 20TB02_Interim_EXP_REG English version on front side Versión en inglés en el frente NOTIFICACIÓN INTERINO Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Nosotros apreciamos su paciencia mientras preparamos el remedio para este problema. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m., y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. Este es un Retiro de Seguridad importante. ¿Existen algunos síntomas/advertencias de esta condición? Los conductores pueden experimentar un funcionamiento errático del motor, luces o mensajes de advertencia en el panel de instrumentos, que el motor no arranque y pérdida de energía motriz. Si su vehículo está experimentando las condiciones descritas y usted no puede conducir su vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo. ¿Cuáles luces de advertencia y mensajes pueden mostrarse si la condición está presente? Si esta condición ocurriese, la luz indicadora de fallas (MIL) mostrada a continuación, puede iluminarse en el panel de instrumentos. Además de la luz indicadora de fallas, otras luces y mensajes de advertencia también pueden mostrarse. El(los) mensaje(s) y luz(ces) que se muestre(n) puede(n) variar dependiendo del modelo específico de vehículo. Nota: La luz indicadora de fallas (MIL) y otras luces y mensajes pueden mostrarse por otros problemas no relacionados con esté Retiro de Seguridad. Usted recibirá una segunda notificación cuando el remedio esté disponible. Y¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué sucede si usted no es el propietario o usuario de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Lampara indicadora de fallas (MIL) CHECK
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your <XXXX> model year <model>. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What will Toyota do? Any authorized Toyota dealer will replace the lowpressure fuel pump with an improved one FREE OF CHARGE. Spanish translation on back side 20TA02-EXP Remedy Traducción en español en el lado inverso URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. To find a dealer near you, visit www.toyota.com/dealers For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. The remedy should take approximately [approximate repair time]. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Note that the low-pressure fuel pump which will be replaced is located inside of the fuel tank. Depending on the amount of fuel in your fuel tank when you arrive, your dealer may need to drain fuel from your fuel tank to replace the low-pressure fuel pump. Arriving to the dealership with a fuel level of [suggested fuel level] or less may allow the dealer to perform the remedy faster but is not a requirement to have this remedy performed. Please visit your authorized Toyota dealer as soon as possible to have the remedy performed. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Malfunction Indicator Lamp (MIL) CHECK Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Múltiples modelos y Años Modelo El vehículo puede detenerse mientras se conduce Retiro de seguridad de NHTSA No. 20V-682 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor, en su <model> de año <XXXX>. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos en cuestión están equipados con una bomba de combustible de baja presión la cual puede dejar de funcionar. Si esto ocurriese, se pueden mostrar luces y mensajes de advertencia en el panel de instrumentos y el motor puede funcionar de forma errática. Esto puede ocasionar que el vehículo se detenga y puede ser que el vehículo no arranque de nuevo. Si el vehículo se detiene mientras conduce, esto podría aumentar el riesgo de una colisión. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado reemplazará SIN CARGO la bomba de combustible de baja presión con una mejorada. 20TA02-EXP Remedy English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Este aviso aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. El remedio va a requerir reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m., y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. Este es un Retiro de Seguridad importante. El remedio tomará aproximadamente [approximate repair time]. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo. Tenga en cuenta que la bomba de combustible de baja presión el cual será reemplazada está ubicada dentro del tanque de combustible. Dependiendo de la cantidad de combustible en su tanque de combustible cuando usted llegue, el concesionario puede que necesite drenar el combustible de su tanque de combustible para reemplazar la bomba de combustible de baja presión. Llegar al concesionario con un nivel de combustible de [suggested fuel level] tanque o menos puede permitir al concesionario realizar el remedio de forma más rápida pero esto no es un requerimiento para realizar el remedio. Por favor visite su concesionario Toyota autorizado lo más pronto posible para realizar el remedio. ¿Existen algunos síntomas/advertencias de esta condición? Los conductores pueden experimentar un funcionamiento errático del motor, luces o mensajes de advertencia en el panel de instrumentos, que el motor no arranque y pérdida de energía motriz. Si su vehículo tiene esta condición descrita anteriormente y usted no puede conducir su vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo. ¿Cuáles luces de advertencia y mensajes pueden mostrarse si la condición está presente? Si esta condición ocurriese, la luz indicadora de fallas (MIL) mostrada a continuación, puede iluminarse en el panel de conjunto de instrumentos. Además de la luz indicadora de fallas, otras luces y mensajes de advertencia también pueden mostrarse. El(los) mensaje(s) y luz(ces) que se muestre(n) puede(n) variar dependiendo del modelo específico de vehículo. Nota: La luz indicadora de fallas (MIL) y otras luces y mensajes pueden mostrarse por otros problemas no relacionados con esté Retiro de Seguridad. ¿Qué pasa si vive en California y no se ha realizado este Retiro de Seguridad? El estado de California requiere que se completen las Campañas de servicio / Campañas de Retiro de Seguridad sobre piezas relacionadas con emisiones antes de renovar el registro del vehículo. Además, el estado requiere que cada vehículo debe pasar una prueba de emisiones (Verificación de SMOG) cada dos años y antes de que se venda. Si no se completa esta Campaña de Retiro de Seguridad GRATUITA, la Junta de Recursos de Aire de California (CARB) no permitirá que se registre su vehículo. Los reglamentos del estado de California requieren que Toyota proporcione al Departamento de vehículos de motor un registro de todos los vehículos a los que no se les ha completado la Campaña de Retiro de Seguridad. Su concesionario Toyota le proporcionará un formulario de comprobante de corrección del Retiro de Seguridad de Emisiones en el vehículo después de que se complete la campaña. Asegúrese de conservar este formulario, porque el DMV puede requerir que usted proporcione un comprobante de que se completó la campaña durante el proceso de renovación del registro de su vehículo. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué sucede si usted no es el propietario o usuario de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la información de propiedad o de contacto de su vehículo, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA Luz indicadora de fallas (MIL) CHECK
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your <XXXX> model year <model>. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What will Toyota do? Any authorized Toyota dealer will replace the lowpressure fuel pump with an improved one FREE OF CHARGE. Spanish translation on back side 20TA02-P18/19/20 Traducción en español en el lado inverso URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. To find a dealer near you, visit www.toyota.com/dealers For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 This is an important Safety Recall. The remedy should take approximately [approximate repair time]. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Note that the low-pressure fuel pump which will be replaced is located inside of the fuel tank. Depending on the amount of fuel in your fuel tank when you arrive, your dealer may need to drain fuel from your fuel tank to replace the low-pressure fuel pump. Arriving to the dealership with a fuel level of [suggested fuel level] or less may allow the dealer to perform the remedy faster but is not a requirement to have this remedy performed. Please visit your authorized Toyota dealer as soon as possible to have the remedy performed. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed? The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyotaauthorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make it difficult or impossible for a dealer to install the remedy parts for this Safety Recall. Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility? Below is a list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility. • The Braun Corporation (BraunAbility) • Vantage Mobility International (VMI) What if my vehicle is converted by a non-authorized mobility conversion company? Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6–2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non- Toyota-approved vehicle modifications. Malfunction Indicator Lamp (MIL) CHECK What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns,” and click on “Submit Reimbursement Request.” Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Múltiples modelos y Años El vehículo puede detenerse mientras se conduce Retiro de seguridad de NHTSA No. 20V-682 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Toyota ha decidido que existe un defecto, que se relaciona con la seguridad de los vehículos de motor, en su <model> de año <model year>. Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Los vehículos en cuestión están equipados con una bomba de combustible de baja presión la cual puede dejar de funcionar. Si esto ocurriese, se pueden mostrar luces y mensajes de advertencia en el panel de instrumentos y el motor puede funcionar de forma errática. Esto puede ocasionar que el vehículo se detenga y puede ser que el vehículo no arranque de nuevo. Si el vehículo se detiene mientras conduce, esto podría aumentar el riesgo de un choque. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado reemplazará SIN CARGO la bomba de combustible de baja presión con una mejorada. 20TA02-P18/19/20 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Este aviso aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. El remedio va a requerir reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m., y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. Este es un Retiro de Seguridad importante. El remedio tomará aproximadamente [approximate repair time]. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo. Tenga en cuenta que la bomba de combustible de baja presión el cual será reemplazada está ubicada dentro del tanque de combustible. Dependiendo de la cantidad de combustible en su tanque de combustible cuando usted llegue, el concesionario puede que necesite drenar el combustible de su tanque de combustible para reemplazar la bomba de combustible de baja presión. Llegar al concesionario con un nivel de combustible de [suggested fuel level] o menos puede permitir al concesionario realizar el remedio de forma más rápida pero esto no es un requerimiento para realizar el remedio. Por favor visite su concesionario Toyota autorizado lo más pronto posible para realizar el remedio. ¿Existen algunos síntomas/advertencias de esta condición? Los conductores pueden experimentar un funcionamiento errático del motor, luces o mensajes de advertencia en el panel de instrumentos, que el motor no arranque y pérdida de energía motriz. Si su vehículo está experimentando las condiciones descritas y usted no puede conducir su vehículo al concesionario, por favor comuníquese con su concesionario Toyota autorizado local, el cual coordinará recoger el vehículo. ¿Cuáles luces de advertencia y mensajes pueden mostrarse si la condición está presente? Si esta condición ocurriese, la luz indicadora de fallas (MIL) mostrada a continuación, puede iluminarse en el panel de conjunto de instrumentos. Además de la luz indicadora de fallas, otras luces y mensajes de advertencia también pueden mostrarse. El(los) mensaje(s) y luz(ces) que se muestre(n) puede(n) variar dependiendo del modelo específico de vehículo. Nota: La luz indicadora de fallas (MIL) y otras luces y mensajes pueden mostrarse por otros problemas no relacionados con esté Retiro de Seguridad. ¿Se podrá realizar el remedio en los vehículos Sienna que se han convertido para tener acceso con silla de ruedas? El remedio se puede aplicar a los vehículos Sienna que han sido convertidos para la accesibilidad de sillas de ruedas por una compañía de conversión de movilidad autorizada por Toyota. La conversión de vehículos Sienna con piezas y/o accesorios no aprobados por Toyota puede hacer que sea difícil o imposible para un concesionario instalar las piezas del remedio para este Retiro de Seguridad. ¿Quiénes son las compañías que ha sido autorizadas por Toyota para convertir los vehículos Sienna para tener acceso con silla de ruedas? A continuación hay una lista de las compañías que ofrecen conversiones autorizadas por Toyota para los vehículos Sienna para tener acceso con silla de ruedas. • The Braun Corporation (BraunAbility) • Vantage Mobility International (VMI) ¿Qué sucede si mi vehículo ha sido convertido por una compañía de conversión de movilidad no autorizada? Los vehículos Sienna que han sido convertidos para tener acceso con silla de ruedas por una compañía de conversión de movilidad no autorizada por Toyota han sido sometidos a modificaciones no autorizadas a la condición de la fábrica del vehículo. Estas modificaciones pueden dificultar o ser imposible de aplicarel el remedio en su estado actual. Toyota no recomienda modificar los vehículos y no puede evaluar cómo cualquier pieza de repuesto, piezas no aprobadas por Toyota y/o modificaciones podría afectar el rendimiento de un vehículo. Sujeto a revisión individual por parte del concesionario y no obstante la recomendación de Toyota, algunos concesionarios pudieran estar dispuestos a realizar el remedio del Retiro de Seguridad con el vehículo en su condición modificada actual. Si su concesionario está dispuesto a realizarlo, el cliente puede ser el responsable del costo de los repuestos/o mano de obra lo cual no está cubierto por el Retiro de Seguridad de Toyota. Toyota proporciona los repuestos específicos del remedio, el aceite del diferencial (solamente AWD) y cubre 2.6–2.7 horas de gastos de mano de obra del concesionario. El cliente es responsable de pagar cualquier cargo adicional por repuestos y/o mano de obra los cuales son el resultado de las modificaciones del vehículo no aprobadas por Toyota. Toyota no es responsable de los problemas de rendimiento posteriores que pueda tener el vehículo como resultado de las modificaciones del vehículo no aprobadas por Toyota. Luz indicadora de fallas (MIL) CHECK ¿Qué pasa si vive en California y no se ha realizado este Retiro de Seguridad? El estado de California requiere que se completen las Campañas de Retiro de Seguridad / Campañas de Servicio sobre piezas relacionadas con emisiones antes de renovar el registro del vehículo. Además, el estado requiere que cada vehículo debe pasar una prueba de emisiones (Verificación de SMOG) cada dos años y antes de que se venda. Si no se completa esta Campaña de Retiro de Seguridad GRATUITA, la Junta de Recursos de Aire de California (CARB) no permitirá que se registre su vehículo. Los reglamentos del estado de California requieren que Toyota proporcione al Departamento de Vehículos de Motor un registro de todos los vehículos a los que no se les ha completado la Campaña de Retiro de Seguridad. Su concesionario Toyota le proporcionará un formulario de comprobante de corrección del Retiro de Seguridad de Emisiones en el vehículo después de que se complete la campaña. Asegúrese de conservar este formulario, porque el DMV puede requerir que usted proporcione un comprobante de que se completó la campaña durante el proceso de renovación del registro de su vehículo. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente pagó reparaciones a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué sucede si usted no es el propietario o usuario de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si desea actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA
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© 2020 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC July 1, 2021 • Technician qualifications to perform this recall have been updated April 15, 2021 • The remedy for Phase 13 vehicle is now available • Loaner Vehicle Reimbursement Procedure section has been updated April 8, 2021 • The remedy for Phase 12 vehicles is now available March 25, 2021 • The remedy for Phase 11 vehicles is now available • Estimated Remedy Availability Timing has been updated for 4Runner March 18, 2021 • The remedy for Phase 10 vehicles is now available March 11, 2021 • The remedy for Phase 9 vehicles is now available • Estimated Remedy Availability Timing has been updated for 2017 Sienna (FWD) and RAV4 (USA Built) February 25, 2021 • The remedy for Phase 8 vehicles is now available February 18, 2021 • The remedy for Phase 7 vehicles is now available • Estimated Remedy Availability Timing has been updated for Sequoia and Tundra February 12, 2021 • Estimated Remedy Availability Timing has been updated for Land Cruiser and 2018-2020 Sienna (FWD) • Owner Letter Mailing Date Section has been updated January 28, 2021 • The remedy for Phase 6 vehicles is now available • Owner Letter Mailing Date Section has been updated January 13, 2021 • Estimated Remedy Availability Timing has been updated for Highlander, RAV4 (Japan Prod), Camry (Japan Prod), Corolla and Corolla Hatchback • Owner Letter Mailing Date section has been updated • Loaner Vehicle Reimbursement Procedure section has been updated December 18, 2020 • Toyota has added approximately 8,000 vehicles to this Recall December 11, 2020 • Estimated Remedy Availability Timing has been updated for the vehicles added on October 28, 2020 • The NHTSA recall no. applicable to the vehicles added on October 28, 2020 has been added • The Owner Letter Mailing Date section of the Dealer Letter has been updated October 28, 2020 • Toyota has added approximately 1,327,800 vehicles to this Recall October 22, 2020 • The remedy for Phase 5 vehicles is now available September 30, 2020 • The remedy for Phase 4 vehicles is now available September 3, 2020 • The claim filing instructions for Highlander have been updated © 2020 Toyota Motor Sales, USA July 29, 2020 • The remedy for Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility company is now available • Additional interim rental opcodes have been added to the Dealer Letter • The claim filing instructions for Highlander have been clarified July 1, 2020 • The remedy for Phase 3 vehicles is now available June 25, 2020 • The remedy for Phase 2 vehicles is now available The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: June 18, 2020 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY RECALL 20TA02 – Remedy Notice Multiple Models and Model Years Vehicle May Stall During Driving at Higher Speed NHTSA Recall No. 20V-012 & 20V-682 Model / Years Production Period Approximate Total Vehicles *Approximate Stop Sale Dealer Inventory 2014 – 2015 4Runner Early September 2013 – Mid-February 2015 112,500 0 2018 – 2019 4Runner Late May 2018 – Early April 2019 121,400 5 2018 – 2020 Avalon Early April 2018 – Early October 2019 33,700 100 2018 – 2020 Camry Mid-November 2017 – Mid-February 2019 590,800 90 2018 – 2020 Corolla Mid-October 2017 – Early July 2019 371,300 5 2019 Corolla Hatchback Mid-June 2018 – Early November 2018 10,300 5 2017 – 2019 Highlander Mid-July 2017 – Early December 2019 519,500 40 2014 – 2015 Land Cruiser Early September 2013 – Mid-March 2015 4,500 0 2018 – 2019 Land Cruiser Mid-July 2018 – Early April 2019 2,800 5 2019 – 2020 Rav4 Early October 2018 – Early October 2019 187,500 45 2018 – 2020 Sequoia Early April 2018 – Late July 2019 14,800 2 2017 – 2020 Sienna Early September 2017 – Early September 2019 166,300 55 2017 – 2020 Tacoma Early September 2017 – Mid-September 2019 502,450 5 2018 – 2020 Tundra Early April 2018 – Mid-July 2019 113,450 1 2014 FJ Cruiser Early September 2013 – Early August 2014 17,200 0 *This count represents the approximate stop sale dealer inventory count for vehicles added on October 28, 2020, based Toyota’s records. For vehicles added on December 18, 2020, Toyota did not find any additional new vehicle inventory in its records. Actual vehicles in your dealership subject to the stop sale may vary and each dealer should confirm its inventory status. It is possible vehicles previously included in this recall in January and March remain in dealer inventory. The remedy is available for vehicles included in January and March and the remedy must be performed before sale of those vehicles. Dealers can identify if any of their new vehicle inventory have this Safety Recall open in the Vehicle Inventory Summary available in Dealer Daily. STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 2 © 2020 Toyota Motor Sales, USA On December 18, 2020, Toyota amended a previously filed Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA). The amended Defect Information Report (DIR) informs NHTSA of Toyota’s intent to amend the prior voluntary Safety Recall to add certain: • 2019 Sequoia • 2019 Tacoma • 2019 Tundra Note: • When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300 vehicles covered. • On March 4, 2020, this Safety Recall was amended to cover a total of approximately 1,433,050 vehicles. • On October 28, 2020, this Safety Recall was amended to cover a total of approximately 2,760,500 vehicles. • On December 18, 2020, this Safety Recall was amended to cover a total of approximately 2,768,500 vehicles. Condition The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 3 © 2020 Toyota Motor Sales, USA Remedy Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. Vehicles added on October 28,2020 and December 18, 2020 Phase Model Approximate Total Vehicles Estimated Remedy Availability Timing 6 Sienna (AWD) 12,500 Remedy Available Now Avalon 1 Camry (Japan Built) 1,100 7 Corolla 6,600 Rav4 (Japan Built) 2,000 Corolla Hatchback 10,300 8 Avalon 13,000 Camry (USA Built) 570,400 Highlander 143,800 Sequoia 3,700 Tundra 41,600 9 Tacoma (4cyl) 16,750 10 2017 Tacoma (V6) 31,800 Land Cruiser 2,800 11 2018 – 2020 Tacoma (V6) 130,100 2018 – 2020 Sienna (FWD) 38,900 12 4Runner 121,400 Rav4 (USA Built) 185,480 13 2017 Sienna (FWD) 11,400 Vehicles involved as of March 4, 2020 Phase Model Approximate Total Vehicles Estimated Remedy Availability Timing 1 FJ Cruiser 17,200 Remedy Available Now 2014 MY 4Runner 65,000 Sequoia 11,100 Tundra 71,800 2019 MY Avalon 19,900 Camry 19,300 2 Corolla 364,700 Highlander 375,850 3 2018 MY Avalon 800 Sienna 111,500 2015 MY 4Runner 47,500 4 Tacoma 323,900 5 Land Cruiser 4,500 *Sienna Mobility Vehicles: Refer to the polices on the next page related to Sienna vehicles that have been converted for wheelchair accessibility. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 4 © 2020 Toyota Motor Sales, USA Sienna Mobility Vehicles, Toyota-Authorized Conversion Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company are eligible to have the remedy performed. Refer to the Technical Instructions on TIS for the remedy procedure instructions. • Dealers should confirm in TIS / Service Lane if a mobility vehicle has been converted by an authorized company as shown below: • In rare cases, Sienna vehicles converted by an authorized company may not appear in Toyota’s records and; therefore, may not appear on TIS / Service lane as shown above. These vehicles should still have the remedy performed per the Technical Instructions. • Below is the list of companies that are authorized by Toyota to convert Sienna vehicles for wheelchair accessibility. o The Braun Corporation (BraunAbility) o Vantage Mobility International (VMI) Sienna Mobility Vehicles, Non-Toyota-Authorized Conversion Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 – 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non- Toyota-approved vehicle modifications. If the dealer decides it cannot complete the repair on a non-authorized conversion due the modifications in that case, the dealer may advise the customer that they have the option of contacting the conversion company for direction. Although the conversion company may or may not be able to provide a solution for the customer, the conversion company may, in the alternative, remove the fuel tank and fuel suction tube assembly, at the customer or conversion company’s expense. In this case, the Toyota dealer could then be able to install the remedy low-pressure fuel pump into the fuel suction tube assembly free-of-charge. The re-installation of the fuel suction tube assembly and fuel tank into the vehicle would need to be performed at the customer or conversion company’s expense by the conversion company in this case. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 5 © 2020 Toyota Motor Sales, USA Covered Vehicles There are now approximately 2,768,500 vehicles covered by this Safety Recall. Approximately 20,750 vehicles involved in this Safety Recall were distributed to Puerto Rico. Refer to the covered vehicles summary attached near the bottom of this document for additional details on the covered vehicles. Certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser Vehicles are Included in this Recall Out of an abundance of caution, Toyota originally included certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser vehicles in the recall population when this recall was first initiated on January 13, 2020. On March 4, 2020, Toyota amended the recall population based on its understanding of the factors necessary to cause the recall condition. Based on information available at that time, the models in the table below were removed from the recall. Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020 and the vehicles in the table below (previously removed in March) are included. Owners may have received an interim letter in late February 2020; however, Toyota sent a subsequent letter to owners of these vehicles between late April 2020 and early May 2020 explaining that they were not involved in this recall based on the information available at that time. Toyota has re-notified the owners of these vehicles to advise them that they are now involved in this recall and explained this situation. Toyota has updated this document with a sample of the letter, and the mailing period. Model / Years Production Period Approximate Total Vehicles Removed 2018 – 2019 4Runner Early August 2018 – Late January 2019 72,700 2018 – 2019 Land Cruiser 1,900 S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 6 © 2020 Toyota Motor Sales, USA Owner Letter Mailing Date Refer to the table below for the owner letter mailing period. Letter Type Applicable Vehicles Letter Mailing Period Attached Sample Interim Vehicles added on January 13, 2020 Mid-February 2020 – Mid-March 2020 Sample A Vehicles added on March 4, 2020 Early April 2020 – Early May 2020 Sample B Vehicles removed on March 4, 2020 Late April 2020 – Early May 2020 Sample C Remedy Vehicles added on January 13, 2020 and March 4, 2020, except Sienna Toyota will begin notifying owners about the remedy approximately one week after the remedy becomes available for their vehicle. Sample D Sienna vehicles added on January 13, 2020 and March 4, 2020 Sample E Interim Vehicles added on October 28, 2020 Late November 2020 – Late December 2020 Sample F Vehicles removed on March 4, 2020 and added on October 28, 2020 Sample G Interim Vehicles added on December 18, 2020 Mid-January 2021 Sample F Remedy Vehicles added October 28, 2020 and December 18, 2020 Toyota will begin notifying owners about the remedy approximately one week after the remedy becomes available for their vehicle. Sample H Sienna vehicles added on October 28, 2020 Sample J Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 7 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory • There are approximately 530 vehicles in new dealer inventory as of October 27, 2020. • This count represents the approximate stop sale dealer inventory count for vehicles added on October 28, 2020, based Toyota’s records. For vehicles added on December 18, 2020, Toyota did not find any additional new vehicle inventory in its records. Actual vehicles in your dealership subject to the stop sale may vary and each dealer should confirm its inventory status. It is possible vehicles previously included in this recall in January and March remain in dealer inventory. The remedy is available for vehicles included in January and March and the remedy must be performed before sale of those vehicles. Dealers can identify if any of their new vehicle inventory have this Safety Recall open in the Vehicle Inventory Summary available in Dealer Daily. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 8 © 2020 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state, “Disclosure Form 20TA02” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 9 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Optimal Fuel Level Your dealership and your customers may both benefit from decreased repair times if the customer arrives at the dealership with the optimal level of fuel in their vehicle because it will eliminate the need to drain fuel during the repair process. Below are the optimal fuel levels recommended by Toyota. While it is not a requirement, Toyota recommends that you share this with customers when scheduling appointments. Toyota has also included this recommendation in the owner letter. Model Slightly less than full 3/4 tank or less 1/3 tank or less Empty FJ Cruiser √ 4Runner Camry Avalon Highlander Corolla Tacoma Corolla Hatchback Land Cruiser Sequoia √ Tundra Rav4 √ Sienna* √ * The owner letter for Sienna will recommend arriving to the dealership with 1/3 tank or less. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292 1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 10 © 2020 Toyota Motor Sales, USA Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following courses: • T623 Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Parts Lookup Website Use the 20TA02 parts lookup website to view the remedy parts needed for a specific VIN involved in this Safety Recall. This website is for parts lookup only and will not order parts. The website URL, username, and default password are listed below: https://20ta02.imagespm.info Username: 5-digit Dealer Code Default Password: XXXXX Each dealer only has a single account, please ensure that the reset password is communicated to all technicians and dealer associates that will be utilizing this website. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 11 © 2020 Toyota Motor Sales, USA Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. Vehicles Emission Recall Proof of Correction Form (California only) As this Safety Recall includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007). Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by early January 2021. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 12 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure • Until the remedy is available, if a customer is uncomfortable driving their vehicle, a loaner vehicle or alternative transportation may be provided and claimed up to the maximum rate using the Op Code(s) shown in the tables below. Note: all charges must be filed using the appropriate rental Op Code(s) below. • If alternative transportation is required due to parts back order, a loaner vehicle or alternative transportation may be claimed up to the maximum rate using the Op Code(s) shown in the tables below. Customer’s involved vehicle is a 4Runner, Camry, FJ Cruiser, Highlander, Land Cruiser, Sequoia, Sienna, Corolla, Avalon, Rav4 and Corolla Hatchback ($35.00/day max rate) OpCode File under designation 20TB02 Description TB2RC1 Vehicle Rental 1 – 30 Days TB2RC2 Vehicle Rental 31 – 60 Days TB2RC3 Vehicle Rental 61 – 90 Days TB2RC4 Vehicle Rental 91 – 120 Days TB2RC5 Vehicle Rental 121 – 150 Days TB2RC6 Vehicle Rental 151 – 180 Days TB2RC7 Vehicle Rental 181 – 210 Days TB2RC8 Vehicle Rental 211 – 240 Days Customer’s involved vehicle is a Tacoma or Tundra ($60.00/day max rate) OpCode File under designation 20TB02 Description TB2RT1 Vehicle Rental 1 – 30 Days TB2RT2 Vehicle Rental 31 – 60 Days TB2RT3 Vehicle Rental 61 – 90 Days TB2RT4 Vehicle Rental 91 – 120 Days TB2RT5 Vehicle Rental 121 – 150 Days TB2RT6 Vehicle Rental 151 – 180 Days TB2RT7 Vehicle Rental 181 – 210 Days TB2RT8 Vehicle Rental 211 – 240 Days TB2RT9 Vehicle Rental 241 – 270 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until July 14, 2021. After that time, no claims for alternative transportation reimbursement will be accepted. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 13 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedure Verify Vehicle Eligibility 1. Confirm vehicle VIN matches the RO. 2. Check for Campaign eligibility using TIS. Not No further action required. Covered Covered Campaign complete. Return the vehicle to the customer. Remove Fuel Suction Tube Assembly from vehicle Disassemble Fuel Suction Tube Assembly Install NEW fuel pump Reassemble Fuel Suction Tube Assembly Reinstall Fuel Suction Tube Assembly into vehicle Check the Campaign Status of the VIN to determine if Remedy is available Remedy Available The Remedy for this vehicle is not available at this time. Refer to the Toyota Dealer Letter for Remedy Launch timing for this model. 20TA02 Dealer Letter ..Remedy Not.. Available SIENNA ONLY: Does this vehicle have floorboard modifications for a wheelchair ramp or lift? NO Refer to the Sienna Mobility Vehicle ..YES.. Technical Instructions S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 14 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedure Continued… Model OpCode Description Flat Rate Hours 4Runner TA0201 Replace low-pressure fuel pump 2.5 FJ Cruiser TA0202 1.9 Avalon TA0203 1.5 Camry TA0204 1.4 Sequoia TA0205 1.5 Tundra TA0206 1.6 Highlander (Repairs Performed on or before 09/03/2020*) Vehicle Grades LE-Plus, XLE, SE, Limited, Platinum TA0207 3.4 Vehicle Grade LE TA0208 2.6 Corolla / Corolla Hatchback TA0209 1.5 Sienna (FWD) TA0210 2.6 Sienna (AWD) TA0211 2.7 Highlander (Repairs Performed after 09/03/2020*) Vehicle Grades LE-Plus, XLE, SE, Limited, Platinum TA0212 2.9 Vehicle Grade LE TA0213 2.1 Tacoma (V6 Engine, 2GR-FKS) TA0214 1.8 Tacoma (I4 Engine, 2TR-FE) TA0215 1.7 Land Cruiser TA0216 2.4 2019 Rav4 Vehicle Grades LE (FWD), XLE, XLE Premium, Adventure, Limited TA0217 1.5 Vehicle Grade LE (AWD) TA0218 2.6 2020 Rav4 Vehicle Grades LE (FWD), Adventure, Limited, TRD Off-Road TA0219 1.5 Vehicle Grades XLE, XLE Premium, LE (AWD) TA0220 2.6 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • The cost of 0.8 liters of LT 75W-85 GL-5 differential oil, or equivalent, may be claimed at a maximum rate of $31.47 per vehicle as sublet type “OF” under OpCode TA0211. • For Corolla vehicles where the fuel suction plate sub-assembly requires replacement due to damage sustained during retainer ring removal, dealers may claim 1pc of the fuel suction plate sub-assembly as a replacement part in the campaign remedy claim (OpCode TA0209). • Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type “TW” in the event the customer’s vehicle has experienced the condition and cannot be driven to the dealership. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 15 © 2020 Toyota Motor Sales, USA • Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached. Warranty Reimbursement Procedure Continued… * The Technical Instructions for Highlander were updated on September 3, 2020 to eliminate the removal of certain interior trim panels. With the increased efficiency of this updated repair procedure, new OpCodes for Highlander have been issued with a flat rate time reduction of 0.5 hrs. The original Highlander OpCodes (TA0207, TA0208) are only to be used for repairs performed on or before or to September 3, 2020. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 16 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedure – Sienna Mobility Vehicle Verify Vehicle Eligibility 1. Confirm vehicle VIN matches the RO. 2. Check for Campaign eligibility using TIS. No further Not action required. Covered Covered Campaign complete. Return the vehicle to the customer. Remove Fuel Suction Tube Assembly from vehicle Disassemble Fuel Suction Tube Assembly Install NEW fuel pump Reassemble Fuel Suction Tube Assembly Reinstall Fuel Suction Tube Assembly into vehicle Check the Campaign Status of the VIN to determine if Remedy is available Remedy Available The Remedy for this vehicle is not available at this time. Refer to the Toyota Dealer Letter for Remedy Launch timing for this model. 20TA02 Dealer Letter ..Remedy Not.. Available Does this vehicle have floorboard modifications for a wheelchair ramp or lift? YES Refer to the 20TA02 Technical Instructions ..NO.. Is this a Toyota-approved conversion? YES Is the dealer willing to complete the replacement of the fuel pump on this non-authorized conversion? YES NO ..NO.. Explain to customer Model OpCode Description Flat Rate Hours Sienna (FWD) TA0210 Replace Low-Pressure Fuel Pump 2.6 Sienna (AWD) TA0211 2.7 • The Sienna remedy OpCodes (TA0210 – FWD or TA0211 – AWD) should be filed when the repair is completed. • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • The cost of 0.8 liters of LT 75W-85 GL-5 differential oil or equivalent may be claimed at a maximum rate of $31.47 per vehicle as sublet type “OF” under OpCode TA0211. • Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type “TW” in the event the customer’s vehicle has experienced the condition and cannot be driven to the dealership. o Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached. S a f e t y R e c a l l 2 0 T A 0 2 – P a g e | 17 © 2020 Toyota Motor Sales, USA Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 7 © 2020 Toyota Motor Sales, USA SAFETY RECALL 20TA02 – Remedy Notice Multiple Models and Model Years Vehicle May Stall During Driving at Higher Speed NHTSA Recall No. 20V-012 & 20V-682 Frequently Asked Questions Original Publication Date: June 18, 2020 ◄ IMPORTANT UPDATE ► DATE TOPIC April 15, 2021 • The remedy for Phase 13 vehicles is now available April 8, 2021 • The remedy for Phase 12 vehicles is now available March 25, 2021 • The remedy for Phase 11 vehicles is now available • Estimated Remedy Availability Timing has been updated for 4Runner March 18, 2021 • The remedy for Phase 10 vehicles is now available March 11, 2021 • The remedy for Phase 9 vehicles is now available • Estimated Remedy Availability Timing has been updated for 2017 Sienna (FWD) and Rav4 (USA Built) February 25, 2021 • The remedy for Phase 8 vehicles is now available February 18, 2021 • The remedy for Phase 7 vehicles is now available • Estimated Remedy Availability Timing has been updated for Sequoia and Tundra February 12, 2021 • Estimated Remedy Availability Timing has been updated for Land Cruiser and 2018-2020 Sienna (FWD) January 28, 2021 • The remedy for Phase 6 vehicles is now available January 13, 2021 • Estimate Remedy Availability Timing has been updated for Highlander, Rav4 (Japan Prod), Camry (Japan Prod), Corolla and Corolla Hatchback December 18, 2020 • Toyota has added approximately 8,000 vehicles to this Recall December 11, 2020 • Estimated Remedy Availability Timing has been updated for the vehicles added on October 28, 2020 • The NHTSA recall no. applicable to the vehicles added on October 28, 2020 has been added October 28, 2020 • Toyota has added approximately 1,327,800 vehicles to this Recall. October 22, 2020 • The remedy for Phase 5 vehicles is now available. September 30, 2020 • The remedy for Phase 4 vehicles is now available. July 29, 2020 • The remedy for Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility company is now available. July 1, 2020 • The remedy for Phase 3 vehicles is now available. June 25, 2020 • The remedy for Phase 2 vehicles is now available. FAQ Page 2 of 7 © 2020 Toyota Motor Sales, USA The most recent update will be highlighted with a red box. Q1: What is the condition? A1: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash. Q1a: Are there any symptoms/warnings of the condition? A1a: Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. Q1b: Which warning lights and messages may be displayed if the condition is present? A1b: If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. FAQ Page 3 of 7 © 2020 Toyota Motor Sales, USA Q2: What is Toyota going to do? A2: Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. Vehicles added October 28, 2020 and December 18, 2020 Vehicles involved as of March 4, 2020 Phase Model Approximate Total Vehicles Estimated Remedy Availability Timing 1 FJ Cruiser 17,200 Remedy Available Now 2014 MY 4Runner 65,000 Sequoia 11,100 Tundra 71,800 2019 MY Avalon 19,900 Camry 19,300 2 Corolla 364,700 Highlander 375,850 3 2018 MY Avalon 800 Sienna 111,500 2015 MY 4Runner 47,500 4 Tacoma 323,900 5 Land Cruiser 4,500 Phase Model Approximate Total Vehicles Estimated Remedy Availability Timing 6 Sienna (AWD) 12,500 Remedy Available Now Avalon 1 Camry (Japan Built) 1,100 7 Corolla 6,600 Rav4 (Japan Built) 2,000 Corolla Hatchback 10,300 8 Avalon 13,000 Camry (USA Built) 570,400 Highlander 143,800 Sequoia 3,700 Tundra 41,600 9 Tacoma (4cyl) 16,750 10 2017 Tacoma (V6) 31,800 Land Cruiser 2,800 11 2018 – 2020 Tacoma (V6) 130,100 2018 – 2020 Sienna (FWD) 38,900 12 4Runner 121,400 Rav4 (USA Built) 185,480 13 2017 Sienna (FWD) 11,400 FAQ Page 4 of 7 © 2020 Toyota Motor Sales, USA Q2a: Why were additional vehicles added on December 18, 2020? A2a: Toyota discovered a clerical error that resulted in certain 2019 Sequoia, 2019 Tacoma, and 2019 Tundra vehicles not being included in the October 28, 2020 amendment. Q2b: Why did Toyota expand this recall on October 28, 2020? A2b: Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020. Q2c: Why was my vehicle removed from this recall on March 4, 2020, but added back to the recall on October 28, 2020? A2c: Out of an abundance of caution, Toyota originally included certain 2018 – 2019 model year 4Runner and 2018 – 2019 model year Land Cruiser vehicles in the recall population when this recall was first initiated on January 13, 2020. On March 4, 2020, Toyota amended the recall population based on its understanding of the factors necessary to cause the recall condition. Based on information available at that time, certain vehicles were removed from the recall. Toyota continued to investigate the issue and new information from the investigation indicated that the previous method for evaluating the combination of factors leading to this condition resulted in the exclusion of vehicles from the recall that should have been included. Thus, Toyota further expanded the recall population on October 28, 2020 and certain vehicles, that were previously removed, have been included in the recall. FAQ Page 5 of 7 © 2020 Toyota Motor Sales, USA Q3: Which and how many vehicles are covered by this Safety Recall? A3: When this Safety Recall was first announced on January 13, 2020, there were approximately 564,300 vehicles covered. On March 4, 2020, this Safety Recall was amended and covered a total of approximately 1,433,050 vehicles. On October 28, 2020, this Safety Recall was amended to include a total of approximately 2,760,500 vehicles. On December 18, 2020, this Safety Recall was amended to include a total of approximately 2,768,500 vehicles. List of Toyota Models/Model Years Included as of December 18, 2020 Model Name Model Year Production Period Approximate UIO 4Runner 2014 – 2015 Early September 2013 – Mid-February 2015 112,500 4Runner 2018 – 2019 Late May 2018 – Early April 2019 121,400 Avalon 2018 – 2020 Early April 2018 – Early October 2019 33,700 Camry 2018 – 2020 Mid-November 2017 – Mid-February 2019 590,800 Corolla 2018 – 2020 Mid-October 2017 – Early July 2019 371,300 Corolla Hatchback 2019 Mid-June 2018 – Early November 2018 10,300 Highlander 2017 – 2019 Early July 2017 – Early December 2019 519,500 Land Cruiser 2014– 2015 Early September 2013 – Mid-March 2015 4,500 Land Cruiser 2018 – 2019 Mid-July 2018 – Early April 2019 2,800 Rav4 2019 – 2020 Early October 2018 – Early October 2019 187,500 Sequoia 2018 – 2020 Early April 2018 – Late July 2019 14,800 Sienna 2017 – 2020 Early September 2017 – Early September 2019 166,300 Tacoma 2017 – 2020 Early September 2017 – Mid-September 2019 502,450 Tundra 2018 – 2020 Early April 2018 – Mid-July 2019 113,450 FJ Cruiser 2014 Early September 2013 – Early August 2014 17,200 Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U.S.? A3a: Yes, there are approximately 587,700 total Lexus vehicles now covered by this Safety Recall. The following vehicles are covered: • 2018 – 2020 ES 350 • 2014 – 2015 IS 350 • 2018 – 2019 NX 300 • 2017 GS 200t • 2018 – 2019 IS 350 • 2017 RC 200t • 2018 – 2019 GS 300 • 2018 – 2020 LC 500 • 2018 – 2019 RC 300 • 2013 – 2015 GS 350 • 2018 – 2020 LC 500h • 2015 RC 350 • 2017 – 2019 GS 350 • 2018 – 2020 LS 500 • 2018 – 2019 RC 350 • 2014 – 2015 GX 460 • 2018 – 2019 LS 500h • 2018 – 2020 RX 350L • 2018 – 2019 GX 460 • 2013 – 2015 LS 460 • 2017 – 2020 RX 350 • 2014 IS F • 2014 – 2015 LX 570 • 2019 UX 200 • 2017 IS 200t • 2018 – 2019 LX 570 • 2018 – 2019 IS 300 • 2015 NX 200t FAQ Page 6 of 7 © 2020 Toyota Motor Sales, USA Q4: How long does the repair take? A4: The repair will range from approximately one and one half to three and one half hours depending upon the vehicle model. Refer to the table below for the estimated repair time for each model for which the remedy is available. Model Approximate Repair Time Tundra One and one half hours Sequoia Camry Avalon Corolla / Corolla Hatchback FJ Cruiser Two hours Tacoma 4Runner Sienna Two and one half hours Land Cruiser Highlander Approximately three and one half hours. If your vehicle is not equipped with engine Stop & Start system, the remedy should take approximately two and one half hours Rav4 Approximately two and one half hours. If your vehicle is not equipped with engine Stop & Start system, the remedy should take approximately one and one half hours FAQ Page 7 of 7 © 2020 Toyota Motor Sales, USA Q5: Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed? A5: The remedy, once available, can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyota-approved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall. Q5a: Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility? A5a: Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility. • The Braun Corporation (BraunAbility) • Vantage Mobility International (VMI) Q5b: What if my vehicle is converted by a non-authorized mobility conversion? A5b: Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 – 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications. Q6: What if I previously paid for repairs related to this Safety Recall? A6: Reimbursement consideration instructions will be provided in the owner letter. Q7: How does Toyota obtain my mailing information? A7: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q8: What if I have additional questions or concerns? A8: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888- 270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code *This chart is intended as a reference ONLY. Please check TIS to confirm the remedy availability status. Year: 2016 Month: 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 2014 ‐ 2015 2018‐2019 Early September 2013 ‐ Mid‐February 2015 Late May 2018 ‐ Early April 2019 233,900 / (112,500) 2018 ‐ 2020 Early April 2018 ‐ Early October 2019 33,700 / (20,700) 2018 ‐ 2020 Late August 2017 ‐Mid September 2019 590,800 / (19,300) 2018 ‐ 2020 Mid‐October 2017 ‐ Early February 2019 371,300 / (364,700) 2019 Mid‐June 2018 ‐ Early November 2018 10,350 2014 Early September 2013 ‐ Early August 2014 17,200 / (17,200) 2017 ‐ 2019 Mid‐July 2017 ‐ Early December 2019 519,600 / (375,850) 2014 ‐ 2015 2018 ‐ 2019 Early September 2013 ‐ Mid‐March 2015 Mid‐July 2018‐ Early April 2019 7,350 / (4,500) 2019‐2020 Early October 2018 ‐ Early October 2019 187,500 2018 ‐ 2020 Early April 2018 ‐ Late July 2019 14,800 / (11,100) 2017 ‐ 2020 Early September 2017 ‐Early September 2019 166,250 / (111,500) 2017 ‐ 2020 Early September 2017 ‐ Mid‐September 2019 502,450 / (323,900) 2018 ‐ 2020 Early April 2018 ‐ Mid‐July 2019 113,450 / (71,800) Safety Recall 20TA02 (Interim 20TB02) ‐ Covered Vehicles Summary Remedy Availability* Remedy Available Remedy Available Remedy Available Interim (Remedy NOT Available) Interim (Remedy NOT Available) 2017 Corolla HB 2018 2019 Highlander 4Runner Avalon Camry 2015 Corolla FJ Cruiser Land Cruiser Sequoia Sienna Tacoma Tundra Approximate Production Period Approximate Production Period Model 2013 2014 (Current) RAV4 Approximate UIO Current UIO / (Previous UIO) Model Years (Current) Key March 4th. Expansion March Removed/Oct Reinstated Oct. Expansion March 19th. Expansion January Launch TOYOTA This notice applies to your vehicle: [VIN] INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. IMPORTANT SAFETY RECALL (Interim Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-012 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in the vehicles described below: • Certain 2018 – 2019 model year 4Runner • Certain 2018 – 2019 model year Camry • Certain 2018 – 2019 model year Highlander • Certain 2018 – 2019 model year Land Cruiser • Certain 2018 – 2019 model year Sequoia • Certain 2018 – 2019 model year Sienna • Certain 2018 – 2019 model year Tacoma • Certain 2018 – 2019 model year Tundra • Certain 2019 model year Corolla • Certain 2019 model year Avalon You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving , this could increase the risk of a crash. What should you do? We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE A What will Toyota do? Toyota is currently preparing the remedy for this issue. When the remedy is available, it will be FREE OF CHARGE to vehicle owners. You will receive a second notification when the remedy is available. This is an important Safety Recall Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. You will receive a second notification when the remedy is available. SAMPLE A What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Customer Experience Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE A TOYOTA This notice applies to your vehicle: [VIN] INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. IMPORTANT SAFETY RECALL (Interim Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-012 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [XXXX] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What should you do? We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE B What will Toyota do? Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. You will receive a second notification when the remedy is available. This is an important Safety Recall Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. You will receive a second notification when the remedy is available. SAMPLE B What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Customer Experience Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE B TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 IMPORTANT NOTICE YOUR VEHICLE IS NOT INVOLVED IN SAFETY RECALL 20TA02 (Interim 20TB02) [VIN] Dear Toyota Owner: You may have recently received a notice from Toyota, or may otherwise be aware, that your [MY/make/model] was part of a safety recall involving vehicles with low-pressure fuel pumps which may stop operating. After further investigation, we wish to inform you that your vehicle is NOT INVOLVED in this recall. We apologize for any concern or confusion this may have caused and hope this notice will reduce inconvenience to you. Why is my vehicle not involved in this Safety Recall? Out of an abundance of caution, Toyota included your vehicle in this recall when the recall was initiated in mid-January 2020. However, at that time, Toyota had not completed its investigation into the cause of possible fuel pump failure. That investigation now shows that the fuel pump in your vehicle IS NOT affected, and you do not need to bring your vehicle to the dealer for repair. Other owners are also being notified about this. As this recall proceeds, Toyota will only notify owners of those vehicle which are included in the recall. I previously received a notification letter from Toyota that my vehicle was involved in this Safety Recall. Is my vehicle involved? Toyota started notifying owners about this Safety Recall in mid-February 2020, before it was determined that your vehicle is NOT involved in this recall. As a result, you may now disregard that previous notice. How can I determine if my vehicle is involved in a Safety Recall? You may visit www.toyota.com/recall and input your full 17-digit Vehicle Identification Number (VIN) noted at the top of this letter to review information specific to your vehicle. You may also visit www.nhtsa.gov/recalls and input your full 17-digit Vehicle Identification Number for this information. SAMPLE C If I have a concern with my vehicle; what should I do? As always, if you do not believe your vehicle is operating properly, you can visit your local authorized Toyota dealership for warranty or other service. Please be aware that you may be responsible for the initial diagnostic fees and any other repairs you may decide to have performed if your vehicle is no longer covered by the applicable Toyota warranty coverage. What is the Toyota warranty coverage applicable to my vehicle’s fuel pump? The low-pressure fuel pump in your vehicle is covered by Toyota’s warranty for 5 years or 60,000 miles, or 7 years or 70,000 miles, depending on the state in which your vehicle was purchased/registered/operated (see your Warranty Booklet for details). There are other warranties that cover your vehicle as well. What if I have other questions? If you have additional questions or concerns, you can contact the Toyota Customer Experience Center (1-888- 270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience. Thank you for driving a Toyota. Sincerely, TOYOTA MOTOR SALES, U.S.A., INC. SAMPLE C TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-012 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [model year] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a lowpressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE D What will Toyota do? Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. This is an important Safety Recall The remedy will take approximately [approximate repair time]. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Note that the low-pressure fuel pump which will be replaced is located inside of the fuel tank. Depending on the amount of fuel in your fuel tank when you arrive, your dealer may need to drain fuel from your fuel tank to replace the low-pressure fuel pump. Arriving to the dealership with a fuel level of [suggested fuel level] or less may allow the dealer to perform the remedy faster but is not a requirement to have this remedy performed. Please visit your authorized Toyota dealer as soon as possible to have the remedy performed. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. SAMPLE D What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Customer Experience Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. SAMPLE D If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE D TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-012 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [model year] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a lowpressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE E What will Toyota do? Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. This is an important Safety Recall The remedy will take approximately [approximate repair time]. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Note that the low-pressure fuel pump which will be replaced is located inside of the fuel tank. Depending on the amount of fuel in your fuel tank when you arrive, your dealer may need to drain fuel from your fuel tank to replace the low-pressure fuel pump. Arriving to the dealership with a fuel level of [suggested fuel level] or less may allow the dealer to perform the remedy faster but is not a requirement to have this remedy performed. Please visit your authorized Toyota dealer as soon as possible to have the remedy performed. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. SAMPLE E Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed? The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyotaapproved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall. Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility? Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility. o The Braun Corporation (BraunAbility) o Vantage Mobility International (VMI) What if my vehicle is converted by a non-authorized mobility conversion? Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 – 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications. What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. SAMPLE E What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Customer Experience Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE E TOYOTA This notice applies to your vehicle: [VIN] INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. IMPORTANT SAFETY RECALL (Interim Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [XXXX] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What should you do? We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. ✓ To find a dealer near you, visit www.toyota.com/dealers. ✓ For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. ✓ If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE F What will Toyota do? Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. You will receive a second notification when the remedy is available. This is an important Safety Recall Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. You will receive a second notification when the remedy is available. SAMPLE F What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE F TOYOTA UPDATE ABOUT YOUR VEHICLE This notice now applies to your vehicle: [VIN] INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. IMPORTANT SAFETY RECALL (Interim Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [XXXX] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What should you do? We appreciate your patience while we prepare the remedy for this issue. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. ✓ To find a dealer near you, visit www.toyota.com/dealers. ✓ For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. ✓ If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE G What will Toyota do? Toyota is currently preparing the remedy. When the remedy becomes available, any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. You will receive a second notification when the remedy is available. This is an important Safety Recall Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. You will receive a second notification when the remedy is available. I previously received a notification letter from Toyota that my vehicle was not involved in this Safety Recall. Is my vehicle involved? Yes, your vehicle is involved in this Safety Recall. Why is my vehicle now involved in this Safety Recall after I was previously informed that it was not involved? After informing you that your vehicle was not involved, Toyota continued to investigate the issue and found new information from the investigation indicated that it should have been included. Thus, Toyota further expanded the recall population, and certain vehicles such as yours, that were previously removed, have been included in the recall. SAMPLE G What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE G TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [model year] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a lowpressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. ✓ To find a dealer near you, visit www.toyota.com/dealers. ✓ For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. ✓ If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE H What will Toyota do? Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. This is an important Safety Recall The remedy will take approximately [approximate repair time]. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Note that the low-pressure fuel pump which will be replaced is located inside of the fuel tank. Depending on the amount of fuel in your fuel tank when you arrive, your dealer may need to drain fuel from your fuel tank to replace the low-pressure fuel pump. Arriving to the dealership with a fuel level of [suggested fuel level] or less may allow the dealer to perform the remedy faster but is not a requirement to have this remedy performed. Please visit your authorized Toyota dealer as soon as possible to have the remedy performed. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. SAMPLE H What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. SAMPLE H If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE H TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Multiple Models and Model Years Vehicle May Stall While Driving NHTSA Recall No. 20V-682 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in your [model year] model year [model]. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The subject vehicles are equipped with a lowpressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving, this could increase the risk of a crash. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. ✓ To find a dealer near you, visit www.toyota.com/dealers. ✓ For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. ✓ If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE J What will Toyota do? Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. This is an important Safety Recall The remedy will take approximately [approximate repair time]. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Note that the low-pressure fuel pump which will be replaced is located inside of the fuel tank. Depending on the amount of fuel in your fuel tank when you arrive, your dealer may need to drain fuel from your fuel tank to replace the low-pressure fuel pump. Arriving to the dealership with a fuel level of [suggested fuel level] or less may allow the dealer to perform the remedy faster but is not a requirement to have this remedy performed. Please visit your authorized Toyota dealer as soon as possible to have the remedy performed. Are there any symptoms/warnings of the condition? Drivers may experience rough engine running, warning lights or messages on the instrument panel, engine no start, and loss of motive power. If your vehicle is experiencing the condition described and you are unable to drive your vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick-up. Which warning lights and messages may be displayed if the condition is present? If the condition were to occur, the malfunction indicator lamp (MIL) shown below, may illuminate in the instrument panel cluster. In addition to the malfunction indicator lamp, other warning lamps and messages may also be displayed. The specific lamp(s) and message(s) that is/are displayed may vary depending upon the specific model of vehicle. Malfunction Indicator Light (MIL) Note: The malfunction indictor lamp (MIL) and other lamps and messages can be displayed for other issues unrelated to this Safety Recall. SAMPLE J Are Sienna vehicles that have been converted for wheelchair accessibility able to have the remedy performed? The remedy can be applied to Sienna vehicles that have been converted for wheelchair accessibility by a Toyota-authorized mobility conversion company. Conversion of Sienna vehicles using non-Toyotaapproved parts and/or accessories may make is difficult or impossible for a dealer to install the remedy parts for this Safety Recall. Who are the companies that have been authorized by Toyota to convert Sienna vehicles for wheelchair accessibility? Below is the list of companies that offer Toyota-authorized conversions for Sienna vehicles for wheelchair accessibility. o The Braun Corporation (BraunAbility) o Vantage Mobility International (VMI) What if my vehicle is converted by a non-authorized mobility conversion? Sienna vehicles that have been converted for wheelchair accessibility by a non-Toyota authorized mobility conversion company have undergone an unauthorized modification to the factory condition of the vehicle. These modifications may make it difficult or impossible to apply the remedy in their current condition. Toyota does not recommend modifying vehicles and cannot evaluate how any aftermarket, non-Toyota approved parts and/or modifications could affect a vehicle’s performance. Subject to individual review by the dealer and notwithstanding Toyota’s recommendation, some dealers may be willing to perform the Safety Recall remedy with the vehicle in its current modified condition. If your dealership is willing to do so, the customer may be responsible for the cost of parts and/or labor not otherwise covered by Toyota’s Safety Recall. Toyota provides the specific remedy parts, differential oil (AWD-only), and covers 2.6 – 2.7 hours of dealership labor expenses. The customer is responsible to pay any additional charges for parts and/or labor which are the result of the vehicle’s non-Toyota-approved modifications. Toyota is not responsible for later performance problems the vehicle may have that are the result of the non-Toyota-approved vehicle modifications. What if you live in California and do not have this Safety Recall Campaign performed? The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Safety Recall Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Safety Recall Campaign completed. Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process. SAMPLE J What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE J
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-682 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : NOV 04, 2020 NHTSA Recall No. : 20V-682 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 1,517,721 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2018-2019 Toyota 4Runner Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : MAY 31, 2018 – APR 04, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2019-2020 Toyota Avalon Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 12, 2019 – OCT 09, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2019-2019 Toyota Corolla Hatchback Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUN 14, 2018 – NOV 09, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2017-2018 Toyota Highlander Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 12, 2017 – NOV 07, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2018-2020 Toyota Camry Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : AUG 31, 2017 – SEP 20, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2020-2020 Toyota Corolla Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : OCT 24, 2018 – JUL 01, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2018-2019 Toyota Land Cruiser Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 20, 2018 – APR 05, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2017-2018 Toyota Tacoma Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : SEP 01, 2017 – NOV 18, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2019-2019 Toyota Highlander Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 08, 2019 – DEC 09, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 10 : 2019-2020 Toyota RAV4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : OCT 05, 2018 – OCT 07, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2019-2020 Toyota Sequoia Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : MAR 22, 2019 – JUL 29, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 12 : 2017-2018 Toyota Sienna Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : SEP 05, 2017 – NOV 07, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2019-2020 Toyota Sienna Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 12, 2019 – SEP 06, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 14 : 2019-2020 Toyota Tacoma Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 20, 2019 – SEP 19, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 15 : 2019-2020 Toyota Tundra Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : MAR 08, 2019 – JUL 12, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 16 : 2018-2020 Lexus ES350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : NOV 17, 2017 – SEP 06, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2017-2017 Lexus GS200t Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 26, 2017 – SEP 05, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 18 : 2017-2018 Lexus GS350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 06, 2017 – OCT 02, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 19 : 2019-2019 Lexus GS300 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : MAY 16, 2019 – MAY 16, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 20 : 2018-2018 Lexus LC500h Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 12, 2017 – OCT 04, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2019-2020 Lexus LC500h Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 12, 2019 – JUN 07, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 22 : 2019-2020 Lexus LS500 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 01, 2019 – MAY 27, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 23 : 2019-2019 Lexus GS350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 01, 2019 – MAY 29, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 24 : 2018-2019 Lexus GX460 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : MAY 31, 2018 – APR 04, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2017-2017 Lexus IS200t Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 05, 2017 – SEP 29, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 26 : 2019-2019 Lexus IS300 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : DEC 03, 2018 – MAY 17, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2019-2019 Lexus IS350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : DEC 03, 2018 – MAY 17, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 28 : 2018-2018 Lexus LC500 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 12, 2017 – OCT 05, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2019-2020 Lexus LC500 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 01, 2019 – JUN 21, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 30 : 2018-2018 Lexus LS500 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 27, 2017 – AUG 25, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2019-2019 Lexus LS500h Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 01, 2019 – MAY 27, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 32 : 2018-2019 Lexus LX570 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 20, 2018 – APR 05, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2017-2017 Lexus RC200t Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 05, 2017 – SEP 13, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 34 : 2019-2019 Lexus RC300 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 01, 2019 – MAY 17, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2019-2019 Lexus RC350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : FEB 01, 2019 – MAY 17, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 19 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 36 : 2017-2017 Lexus RX350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUL 03, 2017 – NOV 06, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2019-2020 Lexus RX350L Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : MAY 09, 2019 – SEP 09, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 20 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 38 : 2019-2019 Lexus UX200 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : JUN 25, 2018 – FEB 20, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2018-2019 Lexus NX300 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : MAY 11, 2018 – APR 20, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 21 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 40 : 2019-2020 Lexus RX350 Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : APR 15, 2019 – DEC 06, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2018-2018 Lexus RX350L Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period, not all vehicles in this range were sold in the U.S. (2) Based on Toyota’s current understanding of the condition, this recall applies to certain vehicles with specific fuel pumps supplied by Denso, containing impellers produced during specific periods under specific circumstances. These vehicles contain fuel pumps that were produced with impellers of lower density and contain either (1) a pump impeller of a type with lower surface strength or (2) a pump impeller that was exposed to production solvent drying for longer periods of time. Vehicles with fuel pumps that were not produced under the aforementioned conditions are not included at this time. (3) Some hybrid models are equipped with the aforementioned fuel pumps. However, with the exception of LS500h and LC500h, if the condition occurs, these vehicles will enter a fail-safe driving mode, resulting in illumination of warning lights and reduced motive power in which the vehicle can still be driven for certain distances. This does not present an unreasonable risk to safety. Toyota intends to conduct a customer satisfaction campaign for these vehicles in the future. See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Production Dates : AUG 01, 2017 – AUG 25, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-682 Page 22 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Pump Assy, Fuel w/Filter Component Description : Fuel Pump Assembly Component Part Number : 23220-0C301, 23220-0S011, 23220-25020, 23220-31430, 23220-50271, 23220- F0020 Component Name 2 : Pump Assy, Fuel Component Description : Fuel Pump Assembly Component Part Number : 23221-25030,23221-31130,23221-36030 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Part 573 Safety Recall Report 20V-682 Page 23 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : See attached Toyota letter dated November 4, 2020 and attached Part 573 for 20V-012. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR * NR – Not Reported
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