SAFETY (NONCOMPLIANCE) RECALL 20TA15 – Headlamp Beam Could be Improperly Adjusted Horizontally – 2021 Toyota RAV4 Prime

SEOCONTENT-START

TOYOTA
Toyota Motor North America, Inc.
Vehicle Safety & Compliance
Liaison Office
Mail Stop: W4-2D
6565 Headquarters Drive
Plano, TX 75024
November 12, 2020
NONCOMPLIANCE INFORMATION REPORT
1. Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-City,
Aichi, 471-8571, Japan
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024
2. Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
Make/Car Line
Model Year
Manufacturer
Production Period
Toyota / RAV4 Prime
2021
TMC
June 11, 2020 through October 19, 2020
Applicability
Part Number
Part Name
Component Description
Toyota / RAV4 Prime
81110-42B20
Headlamp Assy, RH
Headlamp Assembly
81150-42B20
Headlamp Assy, LH
Headlamp Assembly
Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) Only vehicles in the above production range that were equipped with headlamps with aiming caps that were not closed due to an incorrect work instruction are involved in this recall.
3. Total Number of Vehicles Involved:
Total : 413
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
100%
5. Description of Noncompliance:
The subject vehicles are equipped with headlamps that contain aiming caps which are closed during vehicle assembly to prevent horizontal adjustment of the headlamp beam. Due to an incorrect work instruction, the caps on the subject vehicles’ headlamps may not have been closed appropriately. In this condition, the subject vehicles may not meet certain requirements in FMVSS No. 108, paragraph S10.18.4 because the vehicle operator could potentially adjust the horizontal alignment of the headlamps by turning a gear in an open aiming cap with a screwdriver. Certain adjustments could increase the glare (reduce the visibility) for an oncoming driver, or reduce the visibility for the vehicle operator, increasing the risk of a crash.
6. Test Results and Other Information:
In Mid-October 2020, a team member discovered a discrepancy between the design drawing and the standardized work instruction for headlamps of a certain design being installed on certain RAV4 vehicles. It was determined that the standardized work instructions did not contain any instruction to close the aiming caps for these headlamps. Toyota conducted a containment activity, which identified a vehicle where the aiming caps had not been closed. Based on a review of production records, it was determined that some vehicles produced using the incorrect work instruction were not contained. Based on the information collected in this investigation, on November 6, 2020, Toyota decided that the subject vehicles may have been sold with headlamps that contain open aiming caps that could enable horizontal adjustment of the headlamp beam and may not meet certain requirements in FMVSS No. 108, paragraph S10.18.4.
7. Description of Corrective Repair Action:
For all involved vehicles, Toyota dealers will close the aiming caps on the headlamps to prevent horizontal adjustment of the headlamp beam at no cost to customers.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
8. Recall Schedule:
Notifications to owners of the affected vehicles will occur by January 11, 2021. A copy of the draft owner notification letter(s) will be submitted as soon as available.
9. Distributor/Dealer Notification Schedule:
Notification to distributors/dealers will be sent by November 12, 2020. Copies of the dealer communications will be submitted as they are issued.
10. Manufacturer’s Campaign Number:
Remedy: 20TA15

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Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
IMPORTANT SAFETY RECALL (Remedy Notice)
Certain 2021 Model Year RAV4 Prime Vehicles
Headlamp Beam Could Be Improperly Adjusted Horizontally
NHTSA Recall No. 20V-698
Dear <FirstName/LastName>:
This notice is sent to you in accordance with the
National Traffic and Motor Vehicle Safety Act. Toyota
has decided that certain 2021 model year RAV4 Prime
vehicles fail to conform to Federal Motor Vehicle Safety
Standard (FMVSS) No. 108, “Lamps, reflective devices, and
associated equipment”.
You received this notice because our records, which are
based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The subject vehicle headlamps may improperly permit
horizontal beam adjustment. Therefore, the headlamps
do not meet a certain federal safety requirement and
certain adjustments could reduce visibility for the
driver or the driver of an oncoming vehicle, increasing
the risk of a crash.
What will Toyota do?
Any authorized Toyota dealer will close the aiming caps on the headlamps to prevent horizontal adjustment of
the headlamp beam FREE OF CHARGE.
20TA15
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed
FREE OF CHARGE to you.
What Should You Do?
 Please contact any authorized Toyota dealer to
schedule an appointment to have the remedy
performed as soon as possible.
 Your local Toyota dealer will be more than
happy to answer any of your questions.
 To find a dealer near you, visit
www.toyota.com/dealers.
 For more information on this and other Safety
Recalls, including Frequently Asked Questions,
visit www.toyota.com/recall. Input your full
17-digit Vehicle Identification Number (VIN)
noted above to review information specific to
your vehicle.
 If you require further assistance, you may
contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 7:00 a.m.
to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m.,
Central Time.
This notice applies to your vehicle:
VIN ABCDEFGH987654321
This is an important Safety Recall.
The remedy should take approximately 45 minutes. However, depending on the dealer’s work schedule, it may
be necessary to make your vehicle available for a longer period of time.
What if you are not the owner or operator of this vehicle?
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
If you know the current owner or operator, please forward this letter to them.
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or
without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236
(TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
Toyota Motor Sales, USA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano,TX 75024
RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio)
Ciertos vehículos RAV4 Prime de año 2021
Los Focos de Faro pudieran estar ajustadas horizontalmente de forma inadecuada
Retiro de Seguridad de NHTSA No. 20V-698
Estimado (nombre/apellido del cliente):
Este aviso se le envía de acuerdo con la Acta Nacional
de Tráfico y Seguridad de Vehículos Motorizados.
Toyota ha decidido que ciertos vehículos RAV4 Prime
de año 2021 fallaron con el cumplimiento de las
Normas Federales de Seguridad para Vehículos de
Motor (FMVSS) No. 108, “Lamps, reflective devices, and
associated equipment” (Luces, dispositivos reflectantes
y equipos relacionados).
Usted recibió esta notificación porque nuestros registros,
que se basan principalmente en los datos del estado de
registro y de título, indican que usted es el propietario
actual.
¿Cuál es la condición?
Los Faros delanteros de los vehículos sujetos pueden
permitir el ajuste inadecuado del haz horizontal. Por
lo tanto, los faros delanteros no cumplen con ciertos
requisitos federales de seguridad y ciertos ajustes
pudieran reducir la visibilidad para el conductor
o el conductor de un vehículo que se aproxima,
aumentando el riesgo de un choque.
¿Qué hará Toyota?
Cualquier concesionario Toyota autorizado cerrará las tapas de alineación en los faros delanteros para prevenir
el ajuste horizontal de los focos de faro SIN CARGO.
20TA015
English version on front side
Versión en inglés en el frente
RETIRO DE SEGURIDAD URGENTE
Este es un Retiro de Seguridad importante.
El remedio se realizará
SIN CARGO para usted.
Esta notificación aplica a su vehículo:
VIN ABCDEFGH987654321
¿Qué Debe Hacer?
 Comuníquese con cualquier concesionario Toyota
autorizado para programar una cita para que
realicen el remedio tan pronto como sea posible.
 Su concesionario Toyota local responderá con
gusto todas sus preguntas.
 Para encontrar un concesionario cerca de usted,
visite www.toyota.com/dealers.
 Si desea más información sobre este y otros
Retiros de Seguridad, incluyendo las preguntas
frecuentes, visite www.toyota.com/recall. Ingrese
el número de identificación de su vehículo de
17 dígitos (VIN) indicado arriba para revisar la
información específica de su vehículo.
 Si requiere más asistencia, puede comunicarse
con el Centro de Compromiso con la Marca
Toyota llamando al 1-888-270-9371, de lunes a
viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de
7:00 a.m. a 4:30 p.m., Horario del Centro.
Este es un Retiro de Seguridad importante.
El remedio debe tomar aproximadamente 45 minutos. Sin embargo, dependiendo de la programación de
trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo.
¿Qué pasa si usted no es el propietario o el operador de este vehículo?
Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación
del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días.
Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta.
Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite
https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN)
completo de 17 dígitos para ingresar la nueva información.
Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin
cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236
(TTY: 1-800-424-9153), o visite https://www.safercar.gov.
Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos.
Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado.
Muchas gracias por conducir un Toyota.
Atentamente,
Toyota Motor Sales, USA

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© 2020 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469)292-4000
Original Publication Date: November 12, 2020
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 20TA15 – Remedy Notice
Certain 2021 RAV4 Prime
Headlamp Beam Could be Improperly Adjusted Horizontally
Model / Years
Production Period
Approximate Total Vehicles
Approximate Stop Sale Dealer Inventory
2021 RAV4 Prime
mid-June 2020 – mid-October 2020
400
1 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details.
On November 12, 2020, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year RAV4 Prime vehicles.
Condition
The subject vehicle headlamps may improperly permit horizontal beam adjustment. Therefore, the headlamps do not meet a certain safety requirement and certain adjustments could reduce visibility for the driver or the driver of an oncoming vehicle, increasing the risk of a crash.
Remedy
Any authorized Toyota dealer will close the aiming caps on the headlamps to prevent horizontal adjustment of the headlamp beam FREE OF CHARGE.
Covered Vehicles
There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles covered by this Safety (Noncompliance) Recall that were distributed to Puerto Rico.
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© 2020 Toyota Motor Sales, USA
Owner Letter Mailing Date
Toyota will notify owners by mid-January 2021.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Dealer Inventory Procedures
New Vehicles in Dealership Inventory There is 1 vehicle in new dealer inventory as of November 11, 2020.
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE:
•New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery intocommerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers shouldnot be made until a vehicle is remedied.
•Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle InventorySummary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). TheVehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
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© 2020 Toyota Motor Sales, USA
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 20TA15” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC).
Part Number
Description
Quantity
00411-140003
Inspection Mirror Hang Tag
25 Per Pack
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© 2020 Toyota Motor Sales, USA
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety [(Noncompliance)] Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly.
Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
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© 2020 Toyota Motor Sales, USA
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels:
• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
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© 2020 Toyota Motor Sales, USA
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO.
2. Check for Campaign eligibility using TIS.
No further action required.
Not
Covered
Covered
Campaign complete.
Return the vehicle to the customer.
Close LH & RH Headlight Aiming Caps
Op Code Description Flat Rate Hours
TA1501 Close HL Aiming Caps 0.2
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
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© 2020 Toyota Motor Sales, USA
Campaign Designation / Phase Decoder
19
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc…
Year Campaign
is Launched
19TA01
T
T = Toyota
L = Lexus
Vehicle Make
A
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique
cases)
Field Action Category and Phase
01
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Field Action Sequence
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep
procedures required to implement this Safety (Noncompliance) Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 1
© 2020 Toyota Motor Sales, USA
SAFETY (NONCOMPLIANCE) RECALL 20TA15 – Remedy Notice
Certain 2021 Model Year RAV4 Prime
Headlamp Beam Could be Improperly Adjusted Horizontally
Frequently Asked Questions
Original Publication Date: November 12, 2020
Q1: What is the condition?
A1: The subject vehicle headlamps may improperly permit horizontal beam adjustment. Therefore, the headlamps do not meet a certain safety requirement and certain adjustments could reduce visibility for the driver or the driver of an oncoming vehicle, increasing the risk of a crash.
Q2: What is Toyota going to do?
A2: Toyota will send, by mid-January 2021, an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to close the aiming caps on the headlamps to prevent horizontal adjustment of the headlamp beam FREE OF CHARGE.
Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
A3: There are approximately 400 vehicles covered by this Safety (Noncompliance) Recall.
Model Name
Model Year
Production Period
RAV4 Prime*
2021
mid-June 2020 – mid-October 2020
*Equipped with Adaptive Front Lighting System (AFS) which is an option on certain grades.
Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.?
A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall.
Q4: How long will the repair take?
A4: The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5: How does Toyota obtain my mailing information?
A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
© 2020 Toyota Motor Sales, USA – Version 3a
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and TCUV units.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN
Campaign Code

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