SAFETY (NONCOMPLIANCE) RECALL 20TA17 – Steering Column Issue May Affect Airbag Performance – 2020-2021 Toyota RAV4 & Avalon

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 November 25, 2020 NONCOMPLIANCE INFORMATION REPORT 1. Vehicle Manufacturer Name: Toyota Motor Manufacturing Canada Inc. [“TMMC”] 1055 Fountain Street North, Cambridge, Ontario, Canada N3H 5K2 Toyota Motor Manufacturing, Kentucky, Inc. [“TMMK”] 1001 Cherry Blossom Way, Georgetown, KY, 40324 Affiliated U.S. Sales Company Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Manufacturer of the Steering Column NSK Steering Systems 2962 Fort Hudson Rd., Dyersburg, TN 38024 731-288-3000 2. Identification of Involved Vehicles: Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below. Make/Car Line Model Year Manufacturer Production Period Toyota / RAV4 2020 TMMC July 10, 2020 through August 31, 2020 Toyota / RAV4 HV 2020 TMMC/TMMK July 13, 2020 through August 11, 2020 Toyota / Avalon 2020 – 2021 TMMK July 28, 2020 through August 20, 2020 Toyota / Avalon HV 2020 TMMK July 24, 2020 through July 28, 2020 Applicability Part Number Part Name Component Description Toyota / RAV4 Toyota / RAV4 HV Toyota / Avalon Toyota / Avalon HV 45250-07180 Column Assy, Steering M-Lock Steering Column 45250-07190 Column Assy, Steering E-Lock (Smart Key) Steering Column Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles in the above production range may have been equipped with steering columns that were manufactured with potentially damaged pins in the energy absorption bracket due to a specific production issue and are involved in this recall. 3. Total Number of Vehicles Involved: Toyota RAV4: 133 Toyota RAV4 HV: 20 Toyota Avalon: 4 Toyota Avalon HV: 4 Total: 161 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the pins in the EA bracket in each steering column were damaged and may affect the performance of the driver airbag when it deploys depends on the press force used and the positioning of certain components during assembly of each affected steering column. 5. Description of Noncompliance: The subject vehicles are equipped with steering columns that have an energy absorption bracket (EA bracket) which contains pins that are designed to breakaway to help reduce the severity of injury during certain collisions. There is a possibility that the pins were damaged during a specific step in the assembly process. If these pins are damaged, it may cause a reduction of the steering column breakaway force. This reduction in breakaway force can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain performance requirements of FMVSS No. 208, paragraphs S5.1, S15.1, S15.2, and S17, resulting in an increased risk of injury to the driver during a crash necessitating airbag deployment. 6. Test Results and Other Information: In Late-July 2020, a production team member at a Toyota facility identified an abnormality with the steering column during a functional check for the telescopic feature of the steering column. The assembly was recovered and sent to the supplier for investigation. The supplier investigated the recovered part and its production process and identified that the pins in the EA bracket for certain steering columns that were produced during a certain production period could be damaged because they may have been pressed into position with a press force that was higher than specified. Based on production records, Toyota began an activity to attempt to contain vehicles that were produced under the aforementioned conditions. However, not all suspect vehicles identified were contained. In addition, the supplier tested steering columns produced using different press forces and determined that the damage to the pins at a higher press force could result in a reduction of the steering column breakaway force. Based on this information, Toyota evaluated whether the reduction in breakaway force could affect the performance of the driver airbag when it deploys. On November 19, 2020 Toyota decided that the subject vehicles may have been sold with this condition and may not meet certain performance requirements of FMVSS No. 208, paragraphs S5.1, S15.1, S15.2, and S17. 7. Description of Corrective Repair Action: For all involved vehicles, Toyota dealers will replace the steering column with a new one, at no cost to customers. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected vehicles will occur by January 24, 2021. A copy of the draft owner notification letter(s) will be submitted as soon as available. 9. Distributor/Dealer Notification Schedule: Notification to distributors/dealers will be sent by November 25, 2020. Copies of the dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: Interim/Remedy: 20TB17/20TA17

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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2020–2021 Model Year Avalon Certain 2020 Model Year Avalon Hybrid Certain 2020 Model Year RAV4 Certain 2020 Model Year RAV4 Hybrid Steering Column Issue May Affect Airbag Performance NHTSA Recall No. 20V-734 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2020–2021 model year Avalon, 2020 model year Avalon Hybrid, 2020 model year RAV4, and 2020 model year RAV4 Hybrid vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208, “Occupant crash protection”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain federal safety requirements and can result in an increased risk of injury during a crash necessitating airbag deployment. 20TA17 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do?  Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible.  The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience.  Your local Toyota dealer will be more than happy to answer any of your questions.  To find a dealer near you, visit www.toyota.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 a.m. to 7:00 p.m., Saturday 7:00 a.m. to 4:30 p.m., Central Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 Spanish translation on back side Traducción en español en el lado inverso What will Toyota do? Any authorized Toyota dealer will replace the steering column FREE OF CHARGE to you. This is an important Safety Recall. The repair should take between one- and one-half hours and two- and one-half hours depending on vehicle options. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Will the driver airbag be replaced as part of the remedy repair? A driver airbag replacement does not remedy this condition. A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. Thus, the steering column will be replaced to remedy this condition. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Avalon de año 2020–2021 Ciertos Avalon Hybrid de año 2020 Ciertos RAV4 de año 2020 Ciertos RAV4 Hybrid de año 2020 Un problema en la columna de la dirección puede afectar el rendimiento de la bolsa de aire Retiro de Seguridad de NHTSA No. 20V-734 Estimado (nombre/apellido del cliente): Este aviso se le envía de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehículos Motorizados. Toyota ha decidido que ciertos vehículos Avalon de año 2020–2021, Avalon Hybrid de año 2020, RAV4 de año 2020 y RAV4 Hybrid de año 2020 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 208 “Occupant crash protection” (Protección de los ocupantes en choques). Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Un componente de la columna de la dirección en los vehículos sujetos pudo haberse dañado durante el ensamblaje. Esto puede afectar potencialmente el rendimiento de la bolsa de aire del lado del conductor cuando se despliegue. Esto puede ocasionar que los vehículos no cumplan con ciertos requisitos federales de seguridad y pude ocasionar un mayor riesgo de lesión durante un choque que sea necesario el despliegue de la bolsa de aire. 20TA017 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer?  Comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible.  El remedio va a requerir el reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo su inconveniente.  Su concesionario Toyota local responderá con gusto todas sus preguntas.  Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers.  Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo.  Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 7:00 a.m. a 7:00 p.m. y los sábados de 7:00 a.m. a 4:30 p.m., Horario del Centro. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado reemplazará la columna de la dirección SIN CARGO a usted. Este es un Retiro de Seguridad importante. La reparación debe tomar entre una hora y media y dos horas y media dependiendo de las opciones del vehículo. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo de tiempo más prolongado. ¿Se reemplazará la bolsa de aire del lado del conductor como parte de la reparación de remedio? Una bolsa de aire del lado del conductor de reemplazo no remedia esta condición. Un componente de la columna de la dirección en los vehículos sujetos pudo haberse dañado durante el ensamblaje. Esto puede afectar potencialmente el rendimiento de la bolsa de aire del lado del conductor cuando se despliegue. Por lo tanto, la columna de la dirección será reemplazada para remediar esta condición. ¿Qué pasa si anteriormente pagó reparaciones a su vehículo por esta condición específica? Si anteriormente usted pagó una reparación(es) a su vehículo por esta condición específica antes de recibir esta carta, usted puede ser elegible para el reembolso. Para que se considere su reembolso, envíe una copia de los detalles de su reparación (por ejemplo, una orden de reparación), comprobante de pago e información de propiedad al portal de autoservicio en línea de Toyota. Ingrese en su cuenta de propietarios de Toyota en https:/www.toyota.com/owners/, haga clic en la pestaña “Resources” (Recursos), seleccione “Safety Recalls and Service Campaigns” (Retiros de Seguridad y Campañas de Servicio) y haga clic en “Submit Reimbursement Request” (Enviar solicitud de reembolso). Como alternativa, si prefiere enviar esta información por correo postal o por fax para que le consideren el reembolso, utilice el domicilio o número de fax que aparece a continuación: Toyota Brand Engagement Center – TSR, Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc., P O Box 259001 – SSC/CSP Reimbursements, Plano, Texas 75025-9001 FAX: 310-381-7756 Remítase a la lista de verificación de reembolsos anexa para conocer los detalles de los documentos requeridos. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido arreglar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite https://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le puede haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA

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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: November 25, 2020 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 20TA17 – (Interim Notice 20TB17) Certain 2020 – 2021 Model Year Avalon Certain 2020 Model Year Avalon Hybrid Certain 2020 Model Year RAV4 Certain 2020 Model Year RAV 4 Hybrid Steering Column Issue May Affect Airbag Performance Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2020 RAV4 Mid-July 2020 – Late August 2020 130 0 2020 RAV4 Hybrid Mid-July 2020 – Late August 2020 20 0 2020 – 2021 Avalon Late July 2020 – Late August 2020 5 2 2020 Avalon Hybrid Late July 2020 5 2 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On November 25, 2020, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on the vehicles listed below. • Certain 2020 model year RAV4 • Certain 2020 model year RAV4 Hybrid • Certain 2020 – 2021 model year Avalon • Certain 2020 model year Avalon Hybrid Condition A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain federal safety requirements and can result in an increased risk of injury during a crash necessitating airbag deployment. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, any authorized Toyota dealer will replace the steering column with a new one FREE OF CHARGE. At this time, Toyota estimates the remedy will be available within December 2020. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 ( I n t e r im 2 0 T B 1 7 ) – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Covered Vehicles There are approximately 160 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles covered by this Safety (Noncompliance) Recall that were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by late January 2021. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 ( I n t e r im 2 0 T B 1 7 ) – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 4 vehicles in new dealer inventory as of November 24, 2020. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 ( I n t e r im 2 0 T B 1 7 ) – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email, state “Disclosure Form 20TA17/20TB17” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 ( I n t e r im 2 0 T B 1 7 ) – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Customer Handling Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If the customer does not feel comfortable driving their vehicle during the interim phase of this Recall, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed at a maximum rate of $35.00 per day. Op Code Description TA17R1 Vehicle Rental 1-30 Days TA17R2 Vehicle Rental 31-60 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 ( I n t e r im 2 0 T B 1 7 ) – D – P a g e | 6 © 2020 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 20TA17 – (Interim Notice 20TB17) Certain 2020 – 2021 Model Year Avalon Certain 2020 Model Year Avalon Hybrid Certain 2020 Model Year RAV4 Certain 2020 Model Year RAV 4 Hybrid Steering Column Issue May Affect Airbag Performance Frequently Asked Questions Original Publication Date: November 25, 2020 Q1: What is the condition? A1: A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain federal safety requirements and can result in an increased risk of injury during a crash necessitating airbag deployment. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, any authorized Toyota dealer will replace the steering column with a new one FREE OF CHARGE. Q2a: Will the driver airbag be replaced as part of the remedy repair? A2a: A driver airbag replacement does not remedy this condition. A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. Thus, the steering column will be replaced to remedy this condition. Q3: When will the remedy become available? A3: Toyota is currently preparing the parts for the remedy. At this time, Toyota estimates that the remedy will be available within December 2020. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q4: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A4: There are approximately 160 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Approximate Total Vehicles RAV 4 2020 Mid-July 2020 – Late August 2020 130 RAV 4 Hybrid 2020 Mid-July 2020 – Late August 2020 20 Avalon 2020 – 2021 Late July 2020 – Late August 2020 5 Avalon Hybrid 2020 Late July 2020 5 Q4a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A4a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I previously paid for repairs related to this Safety (Noncompliance) Recall? A6: Reimbursement consideration instructions will be provided in the owner letter. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm CentralTime. © 2020 Toyota Motor Sales, USA TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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© 2020 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: December 9, 2020 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 20TA17 – Remedy Notice Certain 2020 – 2021 Model Year Avalon Certain 2020 Model Year Avalon Hybrid Certain 2020 Model Year RAV4 Certain 2020 Model Year RAV 4 Hybrid Steering Column Issue May Affect Airbag Performance NHTSA Recall No. 20V-734 Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2020 RAV4 Late July 2020 – Late August 2020 130 0 2020 RAV4 Hybrid Mid-July 2020 – Late August 2020 20 0 2020 – 2021 Avalon Late July 2020 – Late August 2020 5 2 2020 Avalon Hybrid Late July 2020 5 2 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On November 25, 2020, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on the following vehicles. • Certain 2020 model year RAV4 • Certain 2020 model year RAV4 Hybrid • Certain 2020 – 2021 model year Avalon • Certain 2020 model year Avalon Hybrid Condition A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain federal safety requirements and can result in an increased risk of injury during a crash necessitating airbag deployment. Remedy Any authorized Toyota dealer will replace the steering column with a new one FREE OF CHARGE. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 2 © 2020 Toyota Motor Sales, USA Covered Vehicles There are approximately 160 vehicles covered by this Safety (Noncompliance) Recall. There are no vehicles covered by this Safety (Noncompliance) Recall that were distributed to Puerto Rico. Owner Letter Mailing Date Toyota will notify owners by late December 2020. A sample of the owner letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 3 © 2020 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 4 vehicles in new dealer inventory as of November 24, 2020. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 4 © 2020 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 20TB17/20TA17” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 5 © 2020 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly. Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 6 © 2020 Toyota Motor Sales, USA Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Ignition Type Part Number Description Quantity w/ Smart Key System (push button start) 45250-07191 COLUMN ASSY, STEERING 1 45897-08010 BOLT, STEERING LOCK SET 2 w/o Smart Key System (regular key) 45250-07180 COLUMN ASSY, STEERING 1 45897-08010 BOLT, STEERING LOCK SET 2 Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • Certified Technician (Chassis) • Expert Technician (any specialty) • Master Technician • Master Diagnostic Technician Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 7 © 2020 Toyota Motor Sales, USA Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 8 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If the customer does not feel comfortable driving their vehicle during the interim phase of this Recall, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed at a maximum rate of $35 per day. Op Code File under designation 20TB17 Description TA17R1 Vehicle Rental 1-30 Days TA17R2 Vehicle Rental 31-60 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until March 9, 2020. After that date, no claims for alternative transportation reimbursement will be accepted. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 9 © 2020 Toyota Motor Sales, USA Warranty Reimbursement Procedure CoveredCoveredCampaign completed, return the vehicle to the customerVerify Vehicle Eligibility1. Confirm vehicle VIN matches the R.O.2. Check the TIS Vehicle Inquiry SystemNot CoveredNo further action requiredReplace steering column assembly OpCode Model Description Flat Rate Hours TA1701 RAV4 w/o Engine Stop & Start Replace Steering Column Assembly 1.5 TA1702* RAV4 w/ Engine Stop & Start 2.4 TA1703 RAV4 Hybrid 1.6 TA1704 Avalon 1.6 TA1705 Avalon Hybrid 1.6 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • *OpCode TA1702 – Claim Filing Tip: RAV4 vehicles equipped with Engine Stop & Start should use OpCode TA1702. The following grades of 2020 MY RAV4 are equipped with Engine Stop & Start. Additionally, Vehicles equipped with Engine Stop & Start are easily identified by the presence of the Engine Stop & Start cancel switch located on the instrument panel as shown below: RAV4 Equipped w/ Stop & Start (2020 MY) Model Codes Engine Stop & Start Cancel Switch XLE 4440 4477 4361 (TdPR) 4371 (TdPR XLE Preimum 4478 4442 4365 (TdPR) LE (AWD Only) 4432 4370 (TdPR S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 0 T A 1 7 – D – P a g e | 10 © 2020 Toyota Motor Sales, USA Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Customer Reimbursement Reimbursement consideration instructions will be included in the owner letter. Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2020 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 20TA17 – Remedy Notice Certain 2020 – 2021 Model Year Avalon Certain 2020 Model Year Avalon Hybrid Certain 2020 Model Year RAV4 Certain 2020 Model Year RAV 4 Hybrid Steering Column Issue May Affect Airbag Performance NHTSA Recall No. 20V-734 Frequently Asked Questions Original Publication Date: December 9, 2020 Q1: What is the condition? A1: A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain federal safety requirements and can result in an increased risk of injury during a crash necessitating airbag deployment. Q2: What is Toyota going to do? A2: By late December 2020, Toyota will send an owner notification by first class mail advising the owner to make an appointment with their authorized Toyota dealer to have the steering column replaced with a new one FREE OF CHARGE. Q2a: Will the driver airbag be replaced as part of the remedy repair? A2a: A driver airbag replacement does not remedy this condition. A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. Thus, the steering column will be replaced to remedy this condition. FAQ Page 2 of 2 © 2020 Toyota Motor Sales, USA Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A3: There are approximately 160 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Approximate Total Vehicles RAV 4 2020 Late July 2020 – Late August 2020 130 RAV 4 Hybrid 2020 Mid-July 2020 – Late August 2020 20 Avalon 2020 – 2021 Late July 2020 – Late August 2020 5 Avalon Hybrid 2020 Late July 2020 5 Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall in the U.S.? A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety (Noncompliance) Recall. Q4: How long will the repair take? A4: The repair should take between one and one half hours and two and one half hours depending on vehicle options. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I previously paid for repairs related to this Safety (Noncompliance) Recall? A6: Reimbursement consideration instructions will be provided in the owner letter. Q7: What if I have additional questions or concerns? A7: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2020 – 2021 Model Year Avalon Certain 2020 Model Year Avalon Hybrid Certain 2020 Model Year RAV4 Certain 2020 Model Year RAV 4 Hybrid Steering Column Issue May Affect Airbag Performance NHTSA Recall No. 20V-734 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2020 – 2021 model year Avalon, 2020 model year Avalon Hybrid, 2020 model year RAV4, and 2020 model year RAV4 Hybrid vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208, “Occupant crash protection”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain federal safety requirements and can result in an increased risk of injury during a crash necessitating airbag deployment. What should you do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. Your local Toyota dealer will be more than happy to answer any of your questions. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other SafetyRecalls, including Frequently Asked Questions,visit www.toyota.com/recall. Input your full 17-digitVehicle Identification Number (VIN) noted above toreview information specific to your vehicle. If you require further assistance, you may contactthe Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00pm, Saturday 7:00 am to 4:30 pm Central Time. SAMPLE What will Toyota do? Any authorized Toyota dealer will replace the steering column FREE OF CHARGE to you. This is an important Safety Recall The repair should take between one- and one-half hours and two- and one-half hours depending on vehicle options. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Will the driver airbag be replaced as part of the remedy repair? A driver airbag replacement does not remedy this condition. A component of the steering column on the subject vehicles may have been damaged during assembly. This can potentially affect the performance of the driver airbag when it deploys. Thus, the steering column will be replaced to remedy this condition. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”. Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number shown below: Toyota Brand Engagement Center – TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 FAX: 310-381-7756 Please refer to the attached Reimbursement Checklist for required documentation details. SAMPLE What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA SAMPLE © 2020 Toyota Motor Sales, USA TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-734 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : NOV 25, 2020 NHTSA Recall No. : 20V-734 Manufacturer Recall No. : See attached report Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 161 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2020-2020 Toyota RAV4 HV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles in the above production range may have been equipped with steering columns that were manufactured with potentially damaged pins in the energy absorption bracket due to a specific production issue and are involved in this recall. The percentage of vehicles estimated to actually contain the noncompliance is unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the pins in the EA bracket in each steering column were damaged and may affect the performance of the driver airbag when it deploys depends on the press force used and the positioning of certain components during assembly of each affected steering column. Production Dates : JUL 13, 2020 – AUG 11, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-734 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2020-2020 Toyota RAV4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles in the above production range may have been equipped with steering columns that were manufactured with potentially damaged pins in the energy absorption bracket due to a specific production issue and are involved in this recall. The percentage of vehicles estimated to actually contain the noncompliance is unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the pins in the EA bracket in each steering column were damaged and may affect the performance of the driver airbag when it deploys depends on the press force used and the positioning of certain components during assembly of each affected steering column. Production Dates : JUL 10, 2020 – AUG 31, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2020 Toyota Avalon HV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles in the above production range may have been equipped with steering columns that were manufactured with potentially damaged pins in the energy absorption bracket due to a specific production issue and are involved in this recall. The percentage of vehicles estimated to actually contain the noncompliance is unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the pins in the EA bracket in each steering column were damaged and may affect the performance of the driver airbag when it deploys depends on the press force used and the positioning of certain components during assembly of each affected steering column. Production Dates : JUL 24, 2020 – JUL 28, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-734 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2020-2021 Toyota Avalon Vehicle Type : Body Style : Power Train : NR Descriptive Information : Note: (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) Only vehicles in the above production range may have been equipped with steering columns that were manufactured with potentially damaged pins in the energy absorption bracket due to a specific production issue and are involved in this recall. The percentage of vehicles estimated to actually contain the noncompliance is unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether the pins in the EA bracket in each steering column were damaged and may affect the performance of the driver airbag when it deploys depends on the press force used and the positioning of certain components during assembly of each affected steering column. Production Dates : JUL 28, 2020 – AUG 20, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The subject vehicles are equipped with steering columns that have an energy absorption bracket (EA bracket) which contains pins that are designed to breakaway to help reduce the severity of injury during certain collisions. There is a possibility that the pins were damaged during a specific step in the assembly process. If these pins are damaged, it may cause a reduction of the steering column breakaway force. This reduction in breakaway force can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain performance requirements of FMVSS No. 208, paragraphs S5.1, S15.1, S15.2, and S17, resulting in an increased risk of injury to the driver during a crash necessitating airbag deployment. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : If these pins are damaged, it may cause a reduction of the steering column breakaway force. This reduction in breakaway force can potentially affect the performance of the driver airbag when it deploys. This may cause the vehicles not to meet certain performance requirements of FMVSS No. 208, paragraphs S5.1, S15.1, S15.2, and S17, resulting in an increased risk of injury to the driver during a crash necessitating airbag deployment. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 20V-734 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Column Assy, Steering M-Lock Component Description : Steering Column Component Part Number : 45250-07180 Component Name 2 : Column Assy, Steering E-Lock (Smart Key) Component Description : Steering Column Component Part Number : 45250-07190 Supplier Identification : Component Manufacturer Name : NSK Steering Systems Address : 2962 Fort Hudson Rd. Dyersburg TENNESSEE 38024 Country : United States Chronology : In Late-July 2020, a production team member at a Toyota facility identified an abnormality with the steering column during a functional check for the telescopic feature of the steering column. The assembly was recovered and sent to the supplier for investigation. The supplier investigated the recovered part and its production process and identified that the pins in the EA bracket for certain steering columns that were produced during a certain production period could be damaged because they may have been pressed into position with a press force that was higher than specified. Based on production records, Toyota began an activity to attempt to contain vehicles that were produced under the aforementioned conditions. However, not all suspect vehicles identified were contained. In addition, the supplier tested steering columns produced using different press forces and determined that the damage to the pins at a higher press force could result in a reduction of the steering column breakaway force. Based on this information, Toyota evaluated whether the reduction in breakaway force could affect the performance of the driver airbag when it deploys. On November 19, 2020 Toyota decided that the subject vehicles may have been sold with this condition and may not meet certain performance requirements of FMVSS No. 208, paragraphs S5.1, S15.1, S15.2, and S17. Part 573 Safety Recall Report 20V-734 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : For all involved vehicles, Toyota dealers will replace the steering column with a new one, at no cost to customers. As the owner notification letters will be mailed out well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by January 24, 2021. A copy of the draft owner notification letter(s) will be submitted as soon as available. Notification to distributors/dealers will be sent by November 25, 2020. Copies of the dealer communications will be submitted as they are issued. Planned Dealer Notification Date : NOV 25, 2020 – NOV 25, 2020 Planned Owner Notification Date : JAN 18, 2021 – JAN 24, 2021 * NR – Not Reported

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