21E103 – EQUIPMENT RECALL 21TH01 – Potentially Defective Power Steering Gear Service Replacement Assemblies – 2007-2021 Toyota Tundra & 2008-2022 Sequoia

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© 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469)292-4000 Original Publication Date: December 23, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers EQUIPMENT RECALL 21TH01 (Interim Notice) Potentially Defective Power Steering Gear Service Replacement Assemblies On December 23, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Equipment Recall on certain Power Steering Gear Assembly service replacement parts made for 2007 – 2021 Tundra vehicles and 2008 – 2022 Sequoia vehicles. Condition If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Remedy Toyota is currently preparing the remedy for this issue. Dealers will receive additional notification in January explaining your degree of involvement for vehicles which may have had an involved steering gear assembly service part installed. Involved Parts: There are approximately 150 Power Steering Gear Assemblies involved in this equipment recall, produced from July 26, 2021 to October 21, 2021. Owner Letter Mailing Date Toyota will notify the owners of vehicles that could have received the defective parts during service by late February 2022. Defective Parts in Dealership Inventory Toyota dealers are requested to inspect their current inventory for any defective parts that may be covered under this equipment recall. Please refer to the attached “Dealer Parts Inventory Inspection Procedure” for further instructions. Please be advised that it is a violation of Federal law for a dealer to sell any item of motor vehicle equipment covered by this notification. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2021 Toyota Motor Sales, USA SAFETY RECALL 21TH01 (Interim Notice) Potentially Defective Power Steering Gear Service Replacement Assemblies Frequently Asked Questions Original Publication Date: December 23, 2021 Q1: What is the condition? A1. If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: If this condition occurs, some customers may experience a pop sound, grinding noise, increased steering effort, or observe a power steering fluid leak on the ground. Q1b: What should I do if the condition occurs on my vehicle? A1b: If a popping sound or grinding noise is heard, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota will send a notification to owners of vehicles which could have been repaired using an involved steering gear assembly replacement part. Toyota will send the owner notification by late February. Owners will be requested to identify if they have had a Power Steering Gear Assembly replaced on their vehicle since August 5, 2021 when the involved service replacement assemblies began to be sold. Q2a: What if I had my Power Steering Gear Assembly replaced since August 5, 2021? A2a: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the power steering gear assembly and, if necessary, replace it FREE OF CHARGE. Q2b: What if I’m not sure if I had my Power Steering Gear Assembly replaced since August 5, 2021? A2b: When the remedy is available, Toyota dealers will inspect the power steering gear assembly and, if necessary, replace it FREE OF CHARGE. Q2c: What if I know that my Power steering Gear Assembly has not been replace since August 5, 2021? A2c: If you have not had the Power Steering Gear Assembly replaced on your vehicle since August 5, 2021, there is no action required. FAQ Page 2 of 2 © 2021 Toyota Motor Sales, USA Q3: Which vehicles may have received a steering gear assembly covered by this Equipment Recall? A3: The following model and model year vehicles could have received one of approximately 150 involved parts covered by this Equipment Recall. Model Name Model Year Tundra 2007-2021 Sequoia 2008-2022 Q4: What if I have additional questions or concerns? A4: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2021 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: December 23, 2021 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers EQUIPMENT RECALL 21TH01 (Interim Notice) Potentially Defective Power Steering Gear Service Replacement Assemblies Dealer Parts Inventory Inspection Procedure Background Toyota dealers are requested to inspect their current parts inventory for the parts listed below. If any of the following parts are found, please take a photo of the serial number and machine ID mark and send to quality_compliance@toyota.com. Involved Part Numbers Part Number Description 44250-0C121 Gear Assembly, Power Steering 44250-0C131 Gear Assembly, Power Steering 44250-0C160 Gear Assembly, Power Steering 44250-0C170 Gear Assembly, Power Steering Inspection Procedure 1. CONFIRM PART NUMBER IS IN PARTS LIST 2. REMOVE STEERING GEAR FROM BOX AND PREPARE PART FOR INSPECTION 3. IDENTIFY THE SERIAL NUMBER (BOX 1) AND MACHINE ID MARK (BOX 2) LOCATION 4. IDENTIFY SERIAL NUMBER a. TAKE A PHOTO OF THE SERIAL NUMBER 5. IDENTIFY MACHINE ID MARK a. TAKE A PHOTO OF THE MACHINE ID Mark 6. EMAIL PHOTOS OF SERIAL NUMBER AND MACHINE ID MARK TO quality_compliance@toyota.com 7. AWAIT RESPONSE FROM QUALITY COMPLIANCE FOR NEXT STEPS BOX 1 BOX 2

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TOYOTA Toyota Motor North America, Inc. Vehicle Safety & Compliance Liaison Office Mail Stop: W4-2D 6565 Headquarters Drive Plano, TX 75024 December 23, 2021 DEFECT INFORMATION REPORT (EQUIPMENT) 1. Component Controlling Corporation: Toyota Motor North America, Inc. [“TMNA”] 6565 Headquarters Drive, Plano, TX 75024 Component Manufacturer: JTEKT North America Corporation 7 Research Drive Greenville, SC 29607 864-770-2100 Country of Origin: USA 2. Identification of Affected Equipment: The items of equipment involved are Power Steering Gear Assemblies manufactured for service parts for certain 2007-2021 Tundra and 2008-2022 Sequoia vehicles. Part Name Part Number Date of Manufacture Gear Assy, Power Steering 44250-0C160 44250-0C131 44250-0C170 44250-0C121 July 26, 2021 through October 21, 2021 NOTE: (1) The production ranges are estimated based on the available information received from the supplier. Not all equipment produced in this range were sold in the U.S. (2) This issue only involves certain power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved power steering gear assemblies are the only assemblies that may have been distributed as service parts and for which Toyota does not have information identifying a specific vehicle in which they may have been installed. 3. Total Number of Equipment Potentially Involved: 151 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Toyota estimates that 25% of the involved service parts may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. If installed in a vehicle, whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. 5. Description of Problem: The subject power steering gear assemblies are service parts designed for 2007-2021 Toyota Tundra and 2008-2022 Toyota Sequoia which have a power steering system where hydraulic pressure is applied through power steering fluid entering the gear assembly. An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly. During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape. When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position. This can result in oil leaking from the gear assembly. After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. 6. Chronology of Principal Events: November 23, 2021 Toyota filed a Part 573 Defect Information Report (21V-920) covering production vehicles that may have been originally equipped with a steering gear assembly with the issue described above. As indicated in that report, Toyota continued to investigate whether service parts could also be affected. See chronology in attached Part 573 report for 21V-920. November – December 2021 Toyota continued its investigation to determine whether service replacement parts that may contain the defect were distributed to dealers and were used for vehicle repairs. On November 16, Toyota received a dealer product report regarding a vehicle that had been repaired with a service part steering gear assembly, which experienced a sudden loss of power steering assist and a fluid leak from the gear assembly. Toyota recovered the part and sent it to the supplier for investigation. The supplier later reported that the service part contained the same defect. Concurrently, Toyota conducted a further review of its records and identified that service parts were ordered and shipped to dealers and distributers. In addition, based on a review of service history, Toyota identified that some of those affected service parts had been used in vehicle repairs for vehicles not previously covered by this safety recall. Based on this information, it was determined that certain vehicles could be identified outside of the prior recall (21V-920) population that received a potentially involved service part. December 21, 2021 Based on the new information explained above, Toyota decided to amend the vehicle population in recall 21V-920 to include the vehicles that could be identified as having a potentially affected service part. This Part 573 Report is being filed to cover service parts for which Toyota does not have information identifying a specific vehicle in which an involved service part may have been installed. 7. Description of Corrective Repair Action: All potential owners of vehicles that the subject parts are designed to fit will be notified by first class mail. They will be provided instructions on how to identify whether their vehicle may have been equipped with an involved service part, or they can take their vehicle to a Toyota dealer to complete this check. If an affected power steering gear assembly has been installed, Toyota dealers will replace it with a new one at no cost to owners. Reimbursement Plan for pre-notification remedies As the owner notification letters will be mailed out well within the active period of the Toyota Limited Warranty for Parts and Accessories applicable to the involved service parts, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. 8. Recall Schedule: Notifications to owners of the affected service parts will occur by February 21, 2022. A copy of the draft owner notification will be submitted as soon as it is available. 9. Distributor/Dealer Notification Schedule: Notifications to distributors/dealers will be sent on December 23, 2021. Copies of dealer communications will be submitted as they are issued. 10. Manufacturer’s Campaign Number: 21TH01

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© 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: February 18, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers EQUIPMENT RECALL 21TH01 (Remedy Notice) Potentially Defective Power Steering Gear Assemblies NHTSA Recall No. [21E-103] On December 23, 2021, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Equipment Recall on certain Power Steering Gear Assembly service replacement parts made for 2007 – 2021 Tundra vehicles and 2008 – 2022 Sequoia vehicles. Condition If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Remedy If a vehicle owner had the Power Steering Gear Assembly replaced between August 5th, 2021 and February 18, 2022, when the involved service replacement assemblies may have been in the market, Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Covered Vehicles There are approximately 150 potentially defective steering gear assemblies which were installed or sold over the counter by dealers. These potentially defective steering gear assemblies may leak power steering fluid due to a manufacturing error. Component Models Model Year Component Manufacturing Date Component Manufacturing End Date Steering Gear Assembly Tundra 2007 – 2021 July 26, 2021 October 21, 2021 Sequoia 2008 – 2022 July 26, 2021 October 21, 2021 To ensure all potential owners who may have received one of these potentially defective power steering gear assemblies are notified, approximately 1,800,000 vehicle owners will be notified of this Equipment Recall. Equipment Recall Status on TIS Vehicles which could have received a potentially defective power steering gear service part covered under this Equipment Recall will be visible on TIS and Service Lane under the “Warranty” tab and designation 21TH01. Under this tab, Toyota dealers can confirm vehicle applicability for customers requesting an inspection because they either had their power steering gear assembly replaced between August 5th, 2021 and February 18, 2022, or the vehicle service history is unknown by the customer. S a f e t y R e c a l l 2 1 T H 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 2 © 2022 Toyota Motor Sales, USA Equipment Recall Equipment recall may be found in the warranty tab. It is important that the inspection is performed only If a customer requested inspection because they had their Power Steering Gear Assembly Replaced between August 5th, 2021 and February 18, 2022 or they are unable to confirm the repair history and are requesting inspection Equipment Recall STATUS IDENTIFICATION A: 21TH01 Will appear under the Warranty tab. EQUIPMENT RECALL STATUS IDENTIFICATION A: Campaign Description: 21TH01 Remedy B: Completion Status: Not Completed • This vehicle is eligible to have the remedy performed. EQUIPMENT RECALL STATUS IDENTIFICATION A: Campaign Description: 21TH01 Remedy B: Completion Status: Completed • This vehicle is not eligible to have the remedy performed. Owner Letter Mailing Date Toyota will notify the owners of vehicles that could have been repaired using an involved steering gear assembly replacement part by late February 2022. A sample of the owner notification letter has been included for your reference. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. A A B A B S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory – Reminder Toyota has not identified any new vehicles in dealership inventory that are covered by this Equipment Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall applicability and completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. If you have any new vehicles in your inventory that are covered by this Equipment Recall, please check the vehicles service history for any repairs related to the Power Steering Gear Assembly between August 5th, 2021 and February 18, 2022. If a repair is found, please inspect, and if necessary, replace the Power Steering Gear Assembly prior to sale. Pre-Owned, TCUV, and TRAC Vehicle Handling for Equipment Recalls If a dealer has any pre-owned, TCUV, or TRAC/Service Loaner vehicles in your inventory that are covered by this Equipment Recall, please check the vehicle’s service history for any repairs related to the Power Steering Gear Assembly between August 5th, 2021 and February 18, 2022. If a repair related to the Power Steering Gear Assembly is found between August 5th, 2021 and February 18, 2022, please follow the applicable instructions below. If no repair related to the Power Steering Gear Assembly between August 5th, 2021 and February 18, 2022 is found, these instructions are not applicable. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Equipment Recall on any used vehicles currently in dealer inventory that are affected by this Equipment Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in the Equipment Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of the email state “Disclosure Form 21TH01” and include the VIN. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Defective Parts in Dealership Parts Inventory Toyota dealers are requested to inspect their current inventory for any defective parts that may be covered under this equipment recall. Please refer to the attached “Dealer Parts Inventory Inspection Procedure” for further instructions. Please be advised that it is a violation of Federal law for a dealer to sell any new or used item of motor vehicle equipment covered by this notification. S a f e t y R e c a l l 2 1 T H 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 4 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Equipment Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Equipment Recall upon customer request when circumstances permit, unless noted otherwise in the Equipment Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 5 © 2022 Toyota Motor Sales, USA NOTE: PARTS ARE NEEDED BASED ON VEHICLE INSPECTION Refer to the Technical Instructions for more details. Due to the wide range of model years involved, Toyota requests that dealers search for the applicable parts below using the EPC to ensure the correct part numbers are ordered. Part Number Part Description Quantity The parts below are only needed if the Steering Gear Assembly was found to be affected during inspection. Use EPC for Exact Part Number Power Steering Gear Assembly 1 Cotter Pin (Tie Rod Ends) 2 *Cotter Pin (4wd Only) 2* *Front Axle Snap Rings (4wd Only) 2 *Front Differential Drain Plug Gasket (4wd Only) 1* *Front Differential Fill Plug Gasket (4wd Only) 1* **Hardware Kit (Only If TRD Skid Plate Equipped) 1 00718-ATF00 Power Steering Fluid (Quarts) 3 The parts below are only needed if damage is found during inspection. Use EPC for Exact Part Number Reservoir Assy, Vane Pump Oil 1 Cooler Sub-Assy, Power Steering Oil, No.1 1 Hose, Oil Reservoir To Pump, No.1 1 Tube Assy, Pressure Feed 1 Pump Assy, Vane 1 Gasket, Pressure Port, No 1 1 O-Ring (For Radiator Drain Cock) 1 Tundra Coolant 3 Gallons Sequoia Coolant 4 Gallons *Parts only required for Four Wheel Drive **Parts only required for TRD Skid Plate Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • T453 Toyota Suspension, Steering, and Handling Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. S a f e t y R e c a l l 2 1 T H 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 6 © 2022 Toyota Motor Sales, USA Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Equipment Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 7 © 2022 Toyota Motor Sales, USA Warranty Reimbursement Procedures Warranty Reimbursement Procedure Inspect Steering Gear Assembly to Confirm if AffectedCoveredCampaign completed, return the vehicle to the customerNo further action requiredNot ..Covered..Not AffectedInspect Power Steering System for DamageAffectedVerify Vehicle Eligibility1. Confirm vehicle VIN matches the RO.2. Check Vehicle Inquiry System for Campaign eligibility.3. Confirm the customer requested inspection because they had their Power Steering Gear Assembly replaced between August 5th, 2021 and February 18, 2022 or they are unable to confirm the repair history and are requesting inspection. No Damage Found Damage FoundReplace Steering GearReplace Steering Gear, PS Pump, PS Lines, and PS Cooler S a f e t y R e c a l l 2 1 T H 0 1 ( R e m e d y N o t i c e ) – D – P a g e | 8 © 2022 Toyota Motor Sales, USA Inspection Only Op Code Description Flat Rate Hours 21H01A Inspect Steering Gear Assembly – Not Affected (All model/MYs) 0.4 Repair Op Codes Note: The Op Codes are grouped by model, model year, and drivetrain. Please locate the type of vehicle in red text in the table first, then pick the applicable repair OP codes. Op Code Description Flat Rate Hours Tundra 2WD 07-09MY 21H01B Inspect + Replace Steering Gear (Tundra 2WD 07MY-09MY) 10.7 21H01K Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 2WD 07MY-09MY) 14.5 Tundra 2WD 10MY-21MY 21H01C Inspect + Replace Steering Gear (Tundra 2WD 10MY-21MY) 3.7 21H01L Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 2WD 10MY-21MY) 7.5 Sequoia 2WD 08MY-09MY 21H01D Inspect + Replace Steering Gear (Sequoia 2WD 08MY-09MY) 11.4 21H01M Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 2WD 08MY-09MY) 15.5 Sequoia 2WD 10MY-22MY 21H01E Inspect + Replace Steering Gear (Sequoia 2WD 10MY-22MY) 3.9 21H01N Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 2WD 10MY-21MY) 8.0 Tundra 4WD 07MY-09MY 21H01F Inspect + Replace Steering Gear (Tundra 4WD 07MY-09MY) 11.1 21H01P Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 4WD 07MY-09MY) 14.9 Tundra 4WD 10MY-21MY 21H01G Inspect + Replace Steering Gear (Tundra 4WD 10MY-21MY) 4.9 21H01Q Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Tundra 4WD 10MY-21MY) 8.7 Sequoia 4WD 08MY-09MY 21H01H Inspect + Replace Steering Gear (Sequoia 4WD 08MY-09MY) 11.4 21H01R Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 4WD 08-09MY) 15.5 Sequoia 4WD 10MY-22MY 21H01J Inspect + Replace Steering Gear (Sequoia 4WD 10MY-22MY) 5.5 21H01S Inspect + replace Steering Gear + PS Pump/ Lines/ Cooler (Sequoia 4WD 10MY-22MY) 9.6 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) program can be claimed up to a maximum of 2 days as a sublet type “RT” under Op Code 21H01B, 21H01C, 21H01D, 21H01E, 21H01F, 21H01G, 21H01H, 21H01J, 21H01K, 21H01L, 21H01M, 21H01N, 21H01P, 21H01Q, 21H01R, and 21H01S o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements. o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Towing can be claimed under Op Code 21H01B, 21H01C, 21H01D, 21H01E, 21H01F, 21H01G, 21H01H, 21H01J, 21H01K, 21H01L, 21H01M, 21H01N, 21H01P, 21H01Q, 21H01R, and 21H01S for a maximum of $250 as sublet type “TW” in the event the customer experiences the condition . o Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing invoice is not attached. S a f e t y R e c a l l 2 1 T A 1 0 ( R e m e d y ) – D – P a g e | 9 © 2022 Toyota Motor Sales, USA Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. Campaign Designation / Phase Decoder 1919 = 201920 = 202021 = 202122 = 202223 = 2023Etc…Year Campaignis Launched19TA01TT = ToyotaL = LexusVehicle MakeAA = Safety Recall RemedyB = Safety Recall InterimC = Special Service CampaignD = Limited Service CampaignE = Customer Support ProgramF = Emissions RecallG= Consumer AdvisoryH = Equipment Recall(May use other characters in unique cases)Field Action Category and Phase0101 = 1st Field Action of the year02 = 2nd Field Action of the year03 = 3rd Field Action of the year(The sequence is unique for each Field Action category)(May use other characters in unique cases)Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2022 Toyota Motor Sales, USA EQUIPMENT RECALL 21TH01 (Remedy Notice) Potentially Defective Power Steering Gear Assemblies NHTSA Recall No. 21E-103 Frequently Asked Questions Original Publication Date: February 18, 2022 Q1: What is the condition? A1. If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. Q1a: Are there any warnings that this condition exists? A1a: If this condition occurs, some customers may experience a pop sound, grinding noise, increased steering effort, or observe a power steering fluid leak on the floor. Q1b: What should I do if the condition occurs on my vehicle? A1b: If a popping sound or grinding noise is heard, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance. Q2: What is Toyota going to do? A2: Toyota will send and owner notification to owners of vehicles which could have been repaired using the defective parts during service. Toyota will send the owner notification by late February. Owners will be requested to review their service records and identify if they have had a Power Steering Gear Assembly replaced on their vehicle between August 5, 2021 and February 18, 2022. Q2a: What if I have NOT had my Power Steering Gear Assembly replaced between August 5, 2021 and February 18, 2022? A2a: There is no further action required as your vehicle is not affected. Q2b: What if I had my Power Steering Gear Assembly replaced between August 5, 2021 and February 18, 2022? A2b: Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Q2c: What if I’m not sure if I had my Power Steering Gear Assembly replaced between August 5, 2021 and February 18, 2022? A2c: Toyota dealers will inspect the power steering gear assembly and if necessary, replace it FREE OF CHARGE. Q3: Which vehicles may have received defective parts covered by this Equipment Recall? A3: The following model and model year vehicles could have received a part covered by this Equipment Recall. Model Name Model Year Tundra 2007-2021 Sequoia 2008-2022 FAQ Page 2 of 2 © 2022 Toyota Motor Sales, USA Q4: How long will the repair take? A4: The inspection will take approximately 45 minutes. If it is determined that your vehicle requires Power Steering Gear Assembly replacement it will take approximately 4-15 hours to complete depending on the vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. TOYOTA This notice applies to your vehicle: [VIN] URGENT EQUIPMENT RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. IMPORTANT EQUIPMENT RECALL (Remedy Notice) Potentially Defective Power Steering Gear Service Replacement Assemblies NHTSA Recall No. 21E-103 Dear (customer’s First/Last name) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in 151 Power Steering Gear Assembly Replacement Parts that could have been installed in any 2007-2021 Model Year Tundra vehicle or 2008-2022 Model Year Sequoia Vehicle after August 5, 2021. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner of a vehicle on which an involved steering gear assembly could have been installed if your vehicle has had a steering gear repair since August 5, 2021. What is the condition? If an involved service replacement part is installed in a vehicle, it can leak power steering fluid due to a manufacturing error. If a sufficient amount leaks, power steering assist can be suddenly lost. While manual steering remains functional, the loss of power steering assist may increase the steering effort needed and can increase the risk of a crash. What should you do? If you have had your steering gear replaced since August 5th, 2021 (for example, as a part of a mechanical or collision repair), please contact any authorized Toyota dealer to schedule an appointment to have your vehicle inspected.  To find a dealer near you, visit www.toyota.com/dealers.  For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle.  If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. What will Toyota do? If you had your Power Steering Gear Assembly replaced since August 5, 2021 or are unsure if the steering gear was replaced, any authorized Toyota dealer will inspect the power steering gear assembly and, if found to be involved, replace it FREE OF CHARGE. This is an important Equipment Recall The inspection will take approximately 45 minutes. If it is determined that your vehicle requires steering gear assembly replacement, it will take approximately 4-15 hours to complete depending on vehicle configuration and inspection results. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. If you hear a popping sound or grinding noise, and/or you experience increased steering effort while operating the vehicle, stop the vehicle in a safe area at the earliest opportunity and contact your local Toyota dealer for assistance. If the vehicle is experiencing the condition described and you are unable to drive the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pickup. What if you have not had your steering gear replaced since August 5th, 2021? Toyota is sending notification to owners of vehicles which could have been repaired using an involved steering gear assembly replacement part. If you have owned your vehicle since August 5th, 2021 and HAVE NOT had your steering gear replaced since August 5th, 2021, there is no action required by you. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA © 2022 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469)292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at https://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21E-103 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : DEC 23, 2021 NHTSA Recall No. : 21E-103 Manufacturer Recall No. : 21TH01 Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 151 Estimated percentage with defect : 25 % Equipment Information : Brand / Trade 1 : JTEKT Model : Gear Assy, Power Steering Part No. : 44250-0C160 Size : NR Function : NR Descriptive Information : (1) The production ranges are estimated based on the available information received from the supplier. Not all equipment produced in this range were sold in the U.S. (2) This issue only involves certain power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved power steering gear assemblies are the only assemblies that may have been distributed as service parts and for which Toyota does not have information identifying a specific vehicle in which they may have been installed. Note: Toyota estimates that 25% of the involved service parts may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. If installed in a vehicle, whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : JUL 26, 2021 – OCT 21, 2021 Part 573 Safety Recall Report 21E-103 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 2 : JTEKT Model : Gear Assy, Power Steering Part No. : 44250-0C131 Size : NR Function : NR Descriptive Information : (1) The production ranges are estimated based on the available information received from the supplier. Not all equipment produced in this range were sold in the U.S. (2) This issue only involves certain power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved power steering gear assemblies are the only assemblies that may have been distributed as service parts and for which Toyota does not have information identifying a specific vehicle in which they may have been installed. Note: Toyota estimates that 25% of the involved service parts may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. If installed in a vehicle, whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : JUL 26, 2021 – OCT 21, 2021 Brand / Trade 3 : JTEKT Model : Gear Assy, Power Steering Part No. : 44250-0C170 Size : NR Function : NR Descriptive Information : (1) The production ranges are estimated based on the available information received from the supplier. Not all equipment produced in this range were sold in the U.S. (2) This issue only involves certain power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved power steering gear assemblies are the only assemblies that may have been distributed as service parts and for which Toyota does not have information identifying a specific vehicle in which they may have been installed. Note: Toyota estimates that 25% of the involved service parts may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. If installed in a vehicle, whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : JUL 26, 2021 – OCT 21, 2021 Part 573 Safety Recall Report 21E-103 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Brand / Trade 4 : JTEKT Model : Gear Assy, Power Steering Part No. : 44250-0C121 Size : NR Function : NR Descriptive Information : (1) The production ranges are estimated based on the available information received from the supplier. Not all equipment produced in this range were sold in the U.S. (2) This issue only involves certain power steering gear assemblies that were machined by a specific piece of equipment at a specific supplier during a specific production period. The involved power steering gear assemblies are the only assemblies that may have been distributed as service parts and for which Toyota does not have information identifying a specific vehicle in which they may have been installed. Note: Toyota estimates that 25% of the involved service parts may contain a groove of an incorrect shape where the circlip is installed because one of the four pieces of equipment that machine this groove had the damaged teeth on the cutting tool, as further described in this report. If installed in a vehicle, whether this issue will cause a sufficient amount of power steering fluid leaking due to the circlip becoming disengaged from this groove and lead to a sudden loss of power steering assist depends on the vehicle driving conditions. Production Dates : JUL 26, 2021 – OCT 21, 2021 Description of Defect : Description of the Defect : The subject power steering gear assemblies are service parts designed for 2007-2021 Toyota Tundra and 2008-2022 Toyota Sequoia which have a power steering system where hydraulic pressure is applied through power steering fluid entering the gear assembly. An oil seal, an end stopper, and a circlip are used to contain the hydraulic fluid within the gear assembly. During a specific production period at the supplier, one of the four pieces of equipment that machine the groove in the gear assembly where the circlip is installed was not creating a groove of the correct shape. When the circlip is installed in a groove of an incorrect shape created by this piece of equipment, the circlip may not be able to hold the oil seal and end stopper in position. This can result in oil leaking from the gear assembly. After a sufficient amount of oil has leaked, it is possible that a sudden loss of power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : After a sufficient amount of oil has leaked, it is possible that a sudden loss of Part 573 Safety Recall Report 21E-103 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : power steering assist may occur. In this condition, the steering system will revert to manual steering mode, and steering control can be maintained at all times. However, suspension of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C160 Component Name : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C131 Component Name : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C170 Component Name : Gear Assy, Power Steering Component Description : Hydraulic Rack & Pinion Steering Gear Component Part Number : 44250-0C121 Supplier Identification : Component Manufacturer Name : JTEKT North America Corporation Address : 7 Research Drive Greenville South Carolina 29607 Part 573 Safety Recall Report 21E-103 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : See attached Part 573 Defect Information Report for the full chronology. Description of Remedy : Description of Remedy Program : All potential owners of vehicles that the subject parts are designed to fit will be notified by first class mail. They will be provided instructions on how to identify whether their vehicle may have been equipped with an involved service part, or they can take their vehicle to a Toyota dealer to complete this check. If an affected power steering gear assembly has been installed, Toyota dealers will replace it with a new one at no cost to owners. As the owner notification letters will be mailed out well within the active period of the Toyota Limited Warranty for Parts and Accessories applicable to the involved service parts, all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected service parts will occur by February 21, 2022. A copy of the draft owner notification will be submitted as soon as it is available. Notifications to distributors/dealers will be sent on December 23, 2021. Copies of dealer communications will be submitted as they are issued. Planned Dealer Notification Date : DEC 23, 2021 – DEC 23, 2021 Planned Owner Notification Date : FEB 21, 2022 – FEB 21, 2022 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Part 573 Safety Recall Report 21E-103 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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