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January 26, 2022 NHTSA CAMPAIGN NUMBER: 22V033000
Turn Signal Lights May Fail/FMVSS 108
A short circuit can cause dimming or failure of the rear turn signals and hazard lights, reducing the vehicle’s visibility to other drivers and increasing the risk of a crash.
NHTSA Campaign Number: 22V033
Manufacturer Toyota Motor Engineering & Manufacturing
Components EXTERIOR LIGHTING
Potential Number of Units Affected 41,544
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021 Venza Hybrid vehicles. Water may enter the rear turn signal LED lights, allowing condensation to form on the circuit board, and causing a short circuit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will replace both rear turn signal LED bulbs and replace the rear turn signal light assembly as necessary, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed March 18, 2022. Remedy parts are expected to be available by June 30, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s number for this recall is 22TB01/22TA01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Remedy Notice)
Certain 2021 Model Year Venza HV
Rear Turn Signal Lamps May Become Dim or Deactivated
NHTSA Recall No. 22V-033
| Model / Years | Production Period | Approximate Total Vehicles | Stop Sale Dealer Inventory |
| 2021 Venza HV | Mid-September 2020 – Late May 2021 | 41,500 | 0 |
On January 26th, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year Venza Hybrid vehicles.
Condition
The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash.
Remedy
Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE.
Covered Vehicles
There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 150 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in late June 2022.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory – Reminder
As of January 26, 2022, Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:
Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22TA01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Parts
| Part Number | Description | Quantity |
| 04001-28148 | Rear Turn Signal Lens & Body Kit* | 1* |
| 04001-28348 | Socket LED Kit | 1 |
*Lens & Body Kit not required for all vehicles. Order based on parts shown in CPOR.
Frequently Asked Questions
Original Publication Date: May 24, 2022
Q1: What is the condition?
The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash.
Q1a: Are there warnings that this condition exists?
While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal.
Q2: What is Toyota going to do?
Toyota will begin to notify owners starting in late June 2022, advising owners to make an appointment with their authorized Toyota dealer to replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE
Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall.
| Model Name | Model Year | Production Period |
| Venza HV | 2021 | Mid-September 2020 – Late May 2021 |
Q4: How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
Q5: How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
January 26, 2022
NONCOMPLIANCE INFORMATION REPORT
Vehicle Manufacturer Name:
Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city, Aichi, 471-8571, Japan
Affiliated U.S. Sales Company
Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024
Manufacturer of the turn signal lamp
STANLEY ELECTRIC
3-33 Iwata Makihira-cho, Okazaki-shi, Aichi, 444-3698 Japan
Phone: +81-564-82-2111
Identification of Involved Vehicles:
Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.
| Make/Car Line | Model Year | Manufacturer | Production Period |
| Toyota VENZA Hybrid | 2021 | TMC | September 17, 2020 through May 26, 2021 |
| Applicability | Part Number | Part Name | Component Description |
| Toyota VENZA Hybrid | 81540-48010 | Lamp Assy, Rr Turn Signal, LH | Rr LH turn signal lamp |
| 81530-48010 | Lamp Assy, Rr Turn Signal, RH | Rr RH turn signal lamp |
Note:
(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.
(2) The vehicles in the above production range are the only vehicles that were equipped with rear turn signal lamps that were located where exterior water can contact a specific heat sink and contain a specific generation LED bulb from a specific supplier.
Total Number of Vehicles Involved:
Total: 41,544
Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
Although 100% of the involved vehicles were equipped with rear turn signal lamps that were located where exterior water can contact a specific heat sink and contain a specific generation LED bulb from a specific supplier, whether the noncompliance described below can occur depends on a number of factors such as weather and vehicle handling prior to first sale.
Description of Noncompliance:
The involved vehicles are equipped with rear turn signal lamp(s) that use LED bulb(s) of a specific generation from a specific supplier. On these vehicles, these turn signals using these LEDs are mounted in a specific location such that, during certain scenarios (e.g., heavy rain or car washing), it is possible that water may contact the heat sink located behind the circuit board in the LED socket on the turn signal assembly and lead to rapid cooling of this circuit board. This can lead to condensation forming on the circuit board that may cause some of the electrically conductive materials, such as solder, to dissolve and be redeposited on the circuit board when the condensation dries. After a small number of cycles, a sufficient amount of material can be redeposited on the circuit board, and further water condensation can cause a short circuit. This can lead to a temporary dimming or deactivation of the rear turn signal and cause a quick flashing of the turn signal indicator on the instrument panel until the condensation on the circuit board dries. As a result, these vehicles may not meet certain requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1. A dim or deactivated rear turn signal could lead to vehicles behind an involved vehicle not knowing that the driver has activated that turn signal or the hazard lights and may result in an increased risk of a crash in certain driving scenarios.
Test Results and Other Information:
As a result of reports in the Japan market of dim/deactivated rear turn signals on the involved vehicles and observations of conductive materials being deposited on the LED socket circuit boards in the rear turn signal lamps recovered from the field in Japan, Toyota conducted testing in attempt to determine how the conductive material was being deposited on this circuit board and what effect it had on rear turn signal performance.
Between May and December 2021, Toyota conducted testing to understand the conditions under which condensation could occur on the LED socket circuit board in the rear turn signal lamps in the potentially involved vehicles. Further, this testing investigated the conditions under which conductive materials could be dissolved and redeposited on the LED socket circuit board in the same manner that Toyota was observing in the field in Japan. The testing indicated that a larger temperature difference (e.g., ~11 degrees Celsius) between the ambient temperature and the heat sink located behind the circuit board in the LED socket could create condensation that, after a small amount of cycles, could lead to redepositing of conductive materials in the manner Toyota previously observed. Further testing showed that the presence of these conditions could lead to the temporary dimming or deactivating of the rear turn signal.
Toyota further investigated available diagnostic trouble code information for some potentially involved vehicles in the U.S. and determined that it was possible that vehicles may have experienced a dim/deactivated turn signal condition prior to sale.
As a result, Toyota determined on January 20, 2022, it is possible that the involved vehicles could have experienced a temporary dimming/deactivation of the rear turn signal lamp and did not meet the requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1 when they were sold.
Description of Corrective Repair Action:
For all involved vehicles, Toyota dealers will replace both rear turn signal LED bulbs with improved ones, and if necessary, replace the rear turn signal lamp assembly to fit with the improved bulb free of charge.
Reimbursement Plan for pre-notification remedies
As the owner notification letters will be mailed well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.
Recall Schedule:
Notifications to owners of the affected vehicles will occur by March 26, 2022. A copy of the draft owner notification letter(s) will be submitted as soon as available.
Distributor/Dealer Notification Schedule:
Notification to distributors/dealers will be sent by January 26, 2022. Copies of the dealer communications will be submitted as they are issued.
Manufacturer’s Campaign Number:
Interim / Remedy: 22TB01/22TA01
Chronology :
As a result of reports in the Japan market of dim/deactivated rear turn signals on the involved vehicles and observations of conductive materials being deposited on the LED socket circuit boards in the rear turn signal lamps recovered from the field in Japan, Toyota conducted testing in attempt to determine how the conductive material was being deposited on this circuit board and what effect it had on rear turn signal performance.
Between May and December 2021, Toyota conducted testing to understand the conditions under which condensation could occur on the LED socket circuit board in the rear turn signal lamps in the potentially involved vehicles. Further, this testing investigated the conditions under which conductive materials could be dissolved and redeposited on the LED socket circuit board in the same manner that Toyota was observing in the field in Japan. The testing indicated that a larger temperature difference (e.g., ~11 degrees Celsius) between the ambient temperature and the heat sink located behind the circuit board in the LED socket could create condensation that, after a small amount of cycles, could lead to redepositing of conductive materials in the manner Toyota previously observed. Further testing showed that the presence of these conditions could lead to the temporary dimming or deactivating of the rear turn signal.
Toyota further investigated available diagnostic trouble code information for some potentially involved vehicles in the U.S. and determined that it was possible that vehicles may have experienced a dim/deactivated turn signal condition prior to sale.
As a result, Toyota determined on January 20, 2022, it is possible that the involved vehicles could have experienced a temporary dimming/deactivation of the rear turn signal lamp and did not meet the requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1 when they were sold.
Rear Turn Signal Lamps May Become Dim Or Deactivated – 2021 Toyota Venza Hybrid
22TA01 – Turn Signal Lights May Fail – 2021 Toyota Venza Hybrid
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TOYOTA | VENZA HYBRID | 2021 |
12 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V033-1234.PDF 215.837KB
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Recall Acknowledgement
RCAK-22V033-2988.pdf 645.279KB
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January 26, 2022 NONCOMPLIANCE INFORMATION REPORT
RMISC-22V033-5605.pdf 145.001KB
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Manufacturer Notices(to Dealers,etc) – Toyota Date: January 26, 2022 SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01)
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V033-9847.pdf 354.893KB
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Manufacturer Notices(to Dealers,etc) – Toyota DATE: 5/23/2022 TOPIC: Stop sale dealer inventory count updated.
RCMN-22V033-7199.pdf 342.747KB
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Remedy Instructions and TSB
RCRIT-22V033-2721.pdf 2379.293KB
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Manufacturer Notices(to Dealers,etc) – Toyota Date: May 24, 2022 SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Remedy Notice)
RCMN-22V033-8916.pdf 237.923KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V033-3478.pdf 354.233KB
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Recall Quarterly Report #1, 2022-2
RCLQRT-22V033-3027.PDF 211.155KB
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Recall Quarterly Report #2, 2022-3
RCLQRT-22V033-1291.PDF 211.26KB
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Recall Quarterly Report #3, 2022-4
RCLQRT-22V033-6005.PDF 211.355KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V033&docType=RCL
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- Direct replacement - this turn signal light assembly matches the fit, function and appearance of the factory assembly on specified years, make and models
- Ideal solution - reliable replacement for an assembly that has failed due to moisture infiltration or collision damage
- Durable construction - this assembly is made from quality components to ensure reliable performance and a long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- Direct replacement - this turn signal light assembly matches the fit, function and appearance of the factory assembly on specified years, make and models
- Ideal solution - reliable replacement for an assembly that has failed due to moisture infiltration or collision damage
- Durable construction - this assembly is made from quality components to ensure reliable performance and a long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
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- Item Package Weight - 0.46 Pounds
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- Direct replacement - this turn signal light assembly matches the fit, function and appearance of the factory assembly on specified years, make and models
- Ideal solution - reliable replacement for an assembly that has failed due to moisture infiltration or collision damage
- Durable construction - this assembly is made from quality components to ensure reliable performance and a long service life
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SEOCONTENT-START
Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Interim Notice) Certain 2021 Model Year Venza Hybrid Vehicles Rear Turn Signal Lamps May Become Dim or Deactivated NHTSA Recall No. 22V-033 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2021 model year Venza Hybrid vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108, “Lamps, Reflective Devices, and Associated Equipment”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. Spanish translation on back side 22TB01 Interim Traducción en español en el lado inverso INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the remedy is available. What Should You Do? We appreciate your patience while we prepare the remedy. We will notify you again when the remedy is available. Your local Toyota dealer will be more than happy to answer any of your questions. While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal. If you experience this condition, please schedule an appointment with any authorized Toyota dealer immediately. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 What will Toyota do? Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in the second quarter of 2022. This is an important Safety Recall. We are currently preparing the remedy and will contact you again when the remedy is available. While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal. If you experience this condition, please schedule an appointment with any authorized Toyota dealer immediately. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Notificación Interino) Ciertos Vehículos Venza Hybrid de año Modelo 2021 Las Luces de la Señal de Dirección Trasera Pueden Atenuarse o Desactivarse Retiro de Seguridad NHTSA No. 22V-033 Estimado (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehículos Motorizados. Toyota ha decidido que ciertos vehículos Venza Hybrid de año modelo 2021 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 108, “Lamps, Reflective Devices, and Associated Equipment” (Luces, Dispositivos Reflectantes y Equipos Relacionados). Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Las bombillas de la luz de la señal de dirección trasera en los vehículos involucrados pueden temporalmente atenuarse o desactivarse después de exponerse a condiciones tales como lluvia intensa o el lavado del carro que ocasiona que se forme condensación en la luz de la señal de dirección trasera. Esta condición puede que no cumpla con ciertos requisitos federales de seguridad y puede ocasionar que los conductores en los siguientes vehículos no sepan que la luz de la señal de dirección o las luces de emergencia han sido activadas, conllevando a un mayor riesgo de un choque. 22TB01 Interim English version on front side Versión en inglés en el frente NOTIFICACIÓN INTERINO Actualmente estamos preparando el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Este aviso aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Nosotros apreciamos su paciencia mientras preparamos el remedio. Nosotros le notificaremos de nuevo cuando el remedio esté disponible. Su concesionario Toyota local responderá con gusto todas sus preguntas. Durante el tiempo que la condición está presente, el conductor puede observar que el indicador de la señal de dirección en el panel de instrumentos destella más rápido de los normal cuando se activa la señal de dirección. Si usted experimenta esta condición, por favor coordine una cita inmediatamente con cualquier concesionario Toyota autorizado. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las Preguntas Frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m., y los sábados, de 9:00 a.m. a 7:00 p.m., Hora del Este. ¿Qué hará Toyota? Toyota está en este momento preparando el remedio para este problema. Cuando el remedio esté disponible, los concesionarios Toyota reemplazarán SIN CARGO ambos bombillas LED de la señal de dirección trasera con unos mejorados, y si es necesario, reemplazarán SIN CARGO el conjunto de la luz de la señal de dirección trasera para que se ajuste con las bombillas mejorados. En este momento, Toyota estima que el remedio puede estar disponible en el segundo trimestre del 2022. Este es un Retiro de Seguridad importante. Actualmente estamos preparando el remedio y nos comunicaremos con usted nuevamente cuando el remedio esté disponible. Durante el tiempo que la condición está presente, el conductor puede observar que el indicador de la señal de dirección en el panel de instrumentos destella más rápido de lo normal cuando se activa la señal de dirección. Si usted experimenta esta condición, por favor coordine una cita inmediatamente con cualquier concesionario Toyota autorizado. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del retiro de seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la Línea Directa de Seguridad del Vehículo al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA
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Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2021 Model Year Venza Hybrid Vehicles Rear Turn Signal Lamps May Become Dim or Deactivated NHTSA Recall No. 22V-033 Dear <FirstName/LastName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided that certain 2021 model year Venza Hybrid vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108, “Lamps, Reflective Devices, and Associated Equipment”. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. What is the condition? The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. What will Toyota do? Any authorized Toyota dealer will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. 22TA01 URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. What Should You Do? Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. The remedy will require parts replacement. We recommend you contact your dealer to schedule an appointment in advance to confirm parts availability and minimize your inconvenience. While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal. Please schedule an appointment with any authorized Toyota dealer immediately. To find a dealer near you, visit www.toyota.com/dealers. For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN) noted above to review information specific to your vehicle. If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Eastern Time. This notice applies to your vehicle: VIN ABCDEFGH987654321 Spanish translation on back side Traducción en español en el lado inverso This is an important Safety Recall. The remedy will take approximately one hour. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. If you observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal, your vehicle may be experiencing symptoms related to this Safety Recall. Please schedule an appointment with any authorized Toyota dealer immediately. What if you are not the owner or operator of this vehicle? If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you know the current owner or operator, please forward this letter to them. If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information. If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you. Thank you for driving a Toyota. Sincerely, Toyota Motor Sales, USA Toyota Motor Sales, U.S.A., Inc. 6565 Headquarters Drive Plano,TX 75024 RETIRO DE SEGURIDAD IMPORTANTE (Aviso de Remedio) Ciertos Vehículos Venza Hybrid de Año Modelo 2021 Las Luces de la Señal de Dirección Trasera Pueden Atenuarse o Desactivarse Retiro de Seguridad NHTSA No. 22V-033 Estimado/a (nombre/apellido del cliente): Se le envía esta notificación de acuerdo con la Acta Nacional de Tráfico y Seguridad de Vehîculos Motorizados. Toyota ha decidido que ciertos vehículos Venza Hybrid de año modelo 2021 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de Motor (FMVSS) No. 108, “Lamps, Reflective Devices, and Associated Equipment” (Luces, Dispositivos Reflectantes y Equipos Relacionados). Usted recibió esta notificación porque nuestros registros, que se basan principalmente en los datos del estado de registro y de título, indican que usted es el propietario actual. ¿Cuál es la condición? Las bombillas de la luz de la señal de dirección trasera en los vehículos involucrados pueden atenuarse o desactivarse temporalmente después de exposición ante condiciones tal como agua de lluvia intensa o un auto-lavado lo que ocasiona que se forme condensación en la luz de la señal de dirección trasera. Esta condición puede que no cumpla con ciertos requisitos federales de seguridad y puede causar conductores en los siguientes vehículos para no saber que la luz de señal de dirección o las luces de peligro han sido activadas, conllevando a un aumento en el riesgo de un choque. ¿Qué hará Toyota? Cualquier concesionario Toyota autorizado reemplazará SIN CARGO ambas bombillas LED de la luz de la señal de dirección trasera con unos mejorados y si es necesario, remplazará el conjunto de la luz de la señal de dirección trasera para que calce con las bombillas mejorados. 22TA01 English version on front side Versión en inglés en el frente RETIRO DE SEGURIDAD URGENTE Este es un Retiro de Seguridad importante. El remedio se realizará SIN CARGO para usted. Esta notificación aplica a su vehículo: VIN ABCDEFGH987654321 ¿Qué Debe Hacer? Por favor comuníquese con cualquier concesionario Toyota autorizado para programar una cita para que realicen el remedio tan pronto como sea posible. El remedio va a requerir el reemplazo de piezas. Le recomendamos que se comunique con su concesionario para programar una cita con anticipación para confirmar la disponibilidad de las piezas y reducir al mínimo sus inconvenientes. Mientras la condición este presente, el conductor puede observar que el indicador de la luz de señal de dirección en el panel de instrumentos destella más rápido de lo normal cuando se activa la señal de dirección. Por favor coordine una cita inmediatamente con cualquier concesionario Toyota autorizado. Para encontrar un concesionario cerca de usted, visite www.toyota.com/dealers. Si desea más información sobre este y otros Retiros de Seguridad, incluyendo las preguntas frecuentes, visite www.toyota.com/recall. Ingrese el número de identificación de su vehículo de 17 dígitos (VIN) indicado arriba para revisar la información específica de su vehículo. Si requiere más asistencia, puede comunicarse con el Centro de Compromiso con la Marca Toyota llamando al 1-888-270-9371, de lunes a viernes, de 8:00 a.m. a 8:00 p.m. y los sábados de 9:00 a.m. a 7:00 p.m., Hora del Este. Este es un Retiro de Seguridad importante. El remedio tardará aproximadamente una hora. Sin embargo, dependiendo de la programación de trabajo del concesionario, tal vez sea necesario tener disponible su vehículo por un plazo más largo de tiempo. Si usted observa que el indicador de la luz de señal de dirección en el panel de instrumentos destella más rápido de lo normal cuando se activa la señal de dirección, su vehículo puede estar experimentando síntomas relacionados con este Retiro de Seguridad. Por favor coordine una cita inmediatamente con cualquier concesionario Toyota autorizado. ¿Qué pasa si usted no es el propietario o el operador de este vehículo? Si usted arrienda el vehículo, la ley federal requiere que todo arrendador de vehículo que reciba esta notificación del Retiro de Seguridad debe enviar una copia del aviso al arrendatario en menos de diez días. Si conoce al propietario u operador actual, sea tan amable de enviarle esta carta. Si quisiera actualizar la propiedad de su vehículo o la información de contacto, por favor visite https://www.toyota.com/recall/update-info-toyota. Necesitará el número de identificación del vehículo (VIN) completo de 17 dígitos para ingresar la nueva información. Si cree que el concesionario o Toyota no ha cumplido o no ha podido remediar el defecto en un plazo razonable o sin cargo, puede enviar una queja al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, o llamar a la línea directa sin costo de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o visite http://www.safercar.gov. Hemos enviado esta notificación con el interés de que usted esté continuamente satisfecho con nuestros productos. Lamentamos sinceramente cualquier inconveniente que este problema le pudo haber ocasionado. Muchas gracias por conducir un Toyota. Atentamente, Toyota Motor Sales, USA
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© 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: May 24, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Remedy Notice) Certain 2021 Model Year Venza HV Rear Turn Signal Lamps May Become Dim or Deactivated NHTSA Recall No. 22V-033 Model / Years Production Period Approximate Total Vehicles Stop Sale Dealer Inventory 2021 Venza HV Mid-September 2020 –Late May 2021 41,500 0 On January 26th, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year Venza Hybrid vehicles. Condition The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. Remedy Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. Covered Vehicles There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 150 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 2 © 2022 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will begin to notify owners in late June 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. New Vehicles in Dealership Inventory – Reminder As of January 26, 2022, Toyota has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory: Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Pre-Owned Vehicles in Dealer Inventory To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state “Disclosure Form 22TA01” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 4 © 2022 Toyota Motor Sales, USA The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens daily. Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Parts Ordering Process – Non SET and GST Parts Ordering Process It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions. All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details. Part Number Description Quantity 04001-28148 Rear Turn Signal Lens & Body Kit* 1* 04001-28348 Socket LED Kit 1 *Lens & Body Kit not required for all vehicles. Order based on parts shown in CPOR. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 5 © 2022 Toyota Motor Sales, USA Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following courses: • T623 – Toyota Electrical Circuit Diagnosis Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Remedy Procedures Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Parts Recovery Procedures All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: • File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. • Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 6 © 2022 Toyota Motor Sales, USA Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer was uncomfortable driving their vehicle during the interim period, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $42 per day. Op Code (submit under 22TB01) Description TEC014 Vehicle Rental 1-30 Days TEC015 Vehicle Rental 31-60 Days TEC016 Vehicle Rental 61-90 Days TEC017 Vehicle Rental 91-119 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). • Dealers will be allowed to file these Op Codes until August 22, 2022. After that date, no claims for alternative transportation reimbursement will be accepted. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 7 © 2022 Toyota Motor Sales, USA Warranty Reimbursement Procedure S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 8 © 2022 Toyota Motor Sales, USA Op Code Description Flat Rate Hours TEC012 Replace rear turn signal light LED 1.0 TEC013 Replace rear turn signal light LED and the lens and body 1.0 • The flat rate times include 0.1 hours for administrative cost per unit for the dealership. • Dealers may claim the cost for tape needed to protect the vehicle under Op Code TEC012 or TEC013 at a maximum rate of $0.41 per vehicle as sublet type “ZZ.” Claim Filing Accuracy and Correction Requests It is the dealer’s responsibility to file claims correctly for this Safety (Noncompliance) Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( R e m e d y ) – D – P a g e | 9 © 2022 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2022 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Remedy Notice) Certain 2021 Model Year Venza HV Rear Turn Signal Lamps May Become Dim or Deactivated NHTSA Recall No. 22V-033 Frequently Asked Questions Original Publication Date: May 24, 2022 Q1: What is the condition? A1: The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. Q1a: Are there warnings that this condition exists? A1a: While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal. Q2: What is Toyota going to do? A2: Toyota will begin to notify owners starting in late June 2022, advising owners to make an appointment with their authorized Toyota dealer to replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A3: There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Venza HV 2021 Mid-September 2020 – Late May 2021 Q4: How long will the repair take? A3: The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. FAQ Page 2 of 2 © 2022 Toyota Motor Sales, USA Q5: How does Toyota obtain my mailing information? A4: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A5: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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© 2022 Toyota Motor Sales, USA ◄ IMPORTANT UPDATE ► The attached Dealer Letter has been updated. Refer to the details below. DATE TOPIC 5/23/2022 Stop sale dealer inventory count updated. The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: January 26, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01) Certain 2021 Model Year Venza HV Rear Turn Signal Lamps May Become Dim or Deactivated Model / Years Production Period Approximate Total Vehicles Stop Sale Dealer Inventory 2021 Venza HV Mid-September 2020 –Late May 2021 41,500 1 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On January 26th, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year Venza Hybrid vehicles. Condition The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in the second quarter of 2022. Covered Vehicles There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 150 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 2 © 2022 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners by late March 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There is 1 vehicle in new dealer inventory as of January 25, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 4 © 2022 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 22TA01/22TB01” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 5 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly. Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 6 © 2022 Toyota Motor Sales, USA Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aurelia Vasquez (469) 292-3153 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer is uncomfortable driving their vehicle during the interim period, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $42 per day. Op Code Description TBD Vehicle Rental 1-30 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 7 © 2022 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2022 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01) Certain 2021 Model Year Venza HV Rear Turn Signal Lamps May Become Dim or Deactivated Frequently Asked Questions Original Publication Date: January 26, 2022 Q1: What is the condition? A1: The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. Q1a: Are there warnings that this condition exists? A1a: While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. Q3: When will the remedy become available? A3: At this time, Toyota estimates that the remedy can be available in the second quarter of 2022. Q4: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A4: There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Venza HV 2021 Mid-September 2020 – Late May 2021 FAQ Page 2 of 2 © 2022 Toyota Motor Sales, USA Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2020 Toyota Motor Sales, USA – Version 3a TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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© 2022 Toyota Motor Sales, USA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 Original Publication Date: January 26, 2022 To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01) Certain 2021 Model Year Venza HV Rear Turn Signal Lamps May Become Dim or Deactivated Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory 2021 Venza HV Mid-September 2020 –Late May 2021 41,500 25 STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. On January 26th, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year Venza Hybrid vehicles. Condition The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. Remedy Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in the second quarter of 2022. Covered Vehicles There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 150 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 2 © 2022 Toyota Motor Sales, USA Owner Letter Mailing Date Toyota will notify owners by late March 2022. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 3 © 2022 Toyota Motor Sales, USA Dealer Inventory Procedures New Vehicles in Dealership Inventory There are approximately 25 vehicles in new dealer inventory as of January 24, 2022. Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. NOTE: • New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied. • Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 4 © 2022 Toyota Motor Sales, USA Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock To easily recognize vehicles involved in this Safety (Noncompliance) Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference. Pre-Owned Vehicles in Dealer Inventory Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety (Noncompliance) Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety (Noncompliance) Recall and that the remedy is currently being prepared by Toyota. Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available. Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state “Disclosure Form 22TA01/22TB01” and include the VIN. NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns. Toyota Certified Used Vehicle (TCUV) The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle. Toyota Rent-A-Car (TRAC) & Service Loaners Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied. NOTE: Dealerships can order hang tags from the Material Distribution Center (MDC). Part Number Description Quantity 00411-140003 Inspection Mirror Hang Tag 25 Per Pack S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 5 © 2022 Toyota Motor Sales, USA Customer Handling, Parts Ordering, and Remedy Procedures Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Head Unit Notifications Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive head unit notification regarding this Safety (Noncompliance) Recall are requested to schedule an appointment with their authorized dealer to have this Safety Recall completed. When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the vehicle has a new Safety (Noncompliance) Recall. The prompt will contain options to ‘Snooze’ or to ‘View’ the message. If a customer chooses ‘Snooze’, the message will continue to reappear every 20 minutes until the customer chooses ‘View’. If a customer views and then closes the message, the message will be available in the Notification App if the customer chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Safety (Noncompliance) Recall completed. The message will completely clear from the vehicle once the following conditions are met: The Safety (Noncompliance) Recall is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next clearing cycle, which currently happens weekly. Owners who receive a head unit notification after having this Safety (Noncompliance) Recall completed can be advised to ignore the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. Salvage Title Vehicles Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”. S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 6 © 2022 Toyota Motor Sales, USA Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Aurelia Vasquez (469) 292-3153 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media. Warranty Reimbursement Procedures Loaner Vehicle or Alternative Transportation Reimbursement Procedure If a customer is uncomfortable driving their vehicle during the interim period, a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) can be claimed for $42 per day. Op Code Description TBD Vehicle Rental 1-30 Days NOTE: • Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. • Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP). S a f e t y ( N o n c o m p l i a n c e ) R e c a l l 2 2 T A 0 1 ( I n t e r i m 2 2 T B 0 1 ) – D – P a g e | 7 © 2022 Toyota Motor Sales, USA Campaign Designation / Phase Decoder 19 19 = 2019 20 = 2020 21 = 2021 22 = 2022 23 = 2023 Etc… Year Campaign is Launched 19TA01 T T = Toyota L = Lexus Vehicle Make A A = Safety Recall Remedy B = Safety Recall Interim C = Special Service Campaign D = Limited Service Campaign E = Customer Support Program F = Emissions Recall (May use other characters in unique cases) Field Action Category and Phase 01 01 = 1st Field Action of the year 02 = 2nd Field Action of the year 03 = 3rd Field Action of the year (The sequence is unique for each Field Action category) (May use other characters in unique cases) Field Action Sequence Examples: 19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019 20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020 21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021 Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety (Noncompliance) Recall. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. FAQ Page 1 of 2 © 2022 Toyota Motor Sales, USA SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01) Certain 2021 Model Year Venza HV Rear Turn Signal Lamps May Become Dim or Deactivated Frequently Asked Questions Original Publication Date: January 26, 2022 Q1: What is the condition? A1: The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp. This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash. Q1a: Are there warnings that this condition exists? A1a: While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal. Q2: What is Toyota going to do? A2: Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. Q3: When will the remedy become available? A3: At this time, Toyota estimates that the remedy can be available in the second quarter of 2022. Q4: Which and how many vehicles are covered by this Safety (Noncompliance) Recall? A4: There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall. Model Name Model Year Production Period Venza HV 2021 Mid-September 2020 – Late May 2021 FAQ Page 2 of 2 © 2022 Toyota Motor Sales, USA Q5: How does Toyota obtain my mailing information? A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct. Q6: What if I have additional questions or concerns? A6: If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time. © 2020 Toyota Motor Sales, USA – Version 3a •• PROTECTED 関係者外秘 TOYOTA Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4000 CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM This form is not applicable for new vehicles in dealership inventory and TCUV units. This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available. Customer Signature Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN). Model Model Year Customer Information Customer Name Customer Email Customer Address Home Phone # Mobile Phone # Date Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This information will only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371. Dealer Information Dealer Name/Address Dealer Code Dealer Phone Number Dealer Staff Name Dealer Staff Signature VIN Campaign Code
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-033 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Toyota Motor Engineering & Manufacturing Submission Date : JAN 26, 2022 NHTSA Recall No. : 22V-033 Manufacturer Recall No. : See attached report Manufacturer Information : Manufacturer Name : Toyota Motor Engineering & Manufacturing Address : 6565 Headquarters Drive Plano TX 75024 Company phone : 1-800-331-4331 Population : Number of potentially involved : 41,544 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Toyota Venza Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : (1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. (2) The vehicles in the above production range are the only vehicles that were equipped with rear turn signal lamps that were located where exterior water can contact a specific heat sink and contain a specific generation LED bulb from a specific supplier. Note: Although 100% of the involved vehicles were equipped with rear turn signal lamps that were located where exterior water can contact a specific heat sink and contain a specific generation LED bulb from a specific supplier, whether the noncompliance described below can occur depends on a number of factors such as weather and vehicle handling prior to first sale. Production Dates : SEP 17, 2020 – MAY 26, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-033 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The involved vehicles are equipped with rear turn signal lamp(s) that use LED bulb(s) of a specific generation from a specific supplier. On these vehicles, these turn signals using these LEDs are mounted in a specific location such that, during certain scenarios (e.g., heavy rain or car washing), it is possible that water may contact the heat sink located behind the circuit board in the LED socket on the turn signal assembly and lead to rapid cooling of this circuit board. This can lead to condensation forming on the circuit board that may cause some of the electrically conductive materials, such as solder, to dissolve and be redeposited on the circuit board when the condensation dries. After a small number of cycles, a sufficient amount of material can be redeposited on the circuit board, and further water condensation can cause a short circuit. This can lead to a temporary dimming or deactivation of the rear turn signal and cause a quick flashing of the turn signal indicator on the instrument panel until the condensation on the circuit board dries. As a result, these vehicles may not meet certain requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1. A dim or deactivated rear turn signal could lead to vehicles behind an involved vehicle not knowing that the driver has activated that turn signal or the hazard lights and may result in an increased risk of a crash in certain driving scenarios. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : This can lead to a temporary dimming or deactivation of the rear turn signal and cause a quick flashing of the turn signal indicator on the instrument panel until the condensation on the circuit board dries. As a result, these vehicles may not meet certain requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1. A dim or deactivated rear turn signal could lead to vehicles behind an involved vehicle not knowing that the driver has activated that turn signal or the hazard lights and may result in an increased risk of a crash in certain driving scenarios. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Lamp Assy, Rr Turn Signal, LH Component Description : Rr LH turn signal lamp Component Part Number : 81540-48010 Part 573 Safety Recall Report 22V-033 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Lamp Assy, Rr Turn Signal, RH Component Description : Rr RH turn signal lamp Component Part Number : 81530-48010 Supplier Identification : Component Manufacturer Name : STANLEY ELECTRIC Address : 3-33 Iwata Makihira-cho, Okazaki-shi, Aichi Foreign States 444-3698 Country : Japan Chronology : As a result of reports in the Japan market of dim/deactivated rear turn signals on the involved vehicles and observations of conductive materials being deposited on the LED socket circuit boards in the rear turn signal lamps recovered from the field in Japan, Toyota conducted testing in attempt to determine how the conductive material was being deposited on this circuit board and what effect it had on rear turn signal performance. Between May and December 2021, Toyota conducted testing to understand the conditions under which condensation could occur on the LED socket circuit board in the rear turn signal lamps in the potentially involved vehicles. Further, this testing investigated the conditions under which conductive materials could be dissolved and redeposited on the LED socket circuit board in the same manner that Toyota was observing in the field in Japan. The testing indicated that a larger temperature difference (e.g., ~11 degrees Celsius) between the ambient temperature and the heat sink located behind the circuit board in the LED socket could create condensation that, after a small amount of cycles, could lead to redepositing of conductive materials in the manner Toyota previously observed. Further testing showed that the presence of these conditions could lead to the temporary dimming or deactivating of the rear turn signal. Toyota further investigated available diagnostic trouble code information for some potentially involved vehicles in the U.S. and determined that it was possible that vehicles may have experienced a dim/deactivated turn signal condition prior to sale. As a result, Toyota determined on January 20, 2022, it is possible that the involved vehicles could have experienced a temporary dimming/deactivation of the rear turn signal lamp and did not meet the requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1 when they were sold. Part 573 Safety Recall Report 22V-033 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : For all involved vehicles, Toyota dealers will replace both rear turn signal LED bulbs with improved ones, and if necessary, replace the rear turn signal lamp assembly to fit with the improved bulb free of charge. As the owner notification letters will be mailed well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to owners of the affected vehicles will occur by March 26, 2022. A copy of the draft owner notification letter(s) will be submitted as soon as available. Notification to distributors/dealers will be sent by January 26, 2022. Copies of the dealer communications will be submitted as they are issued. Planned Dealer Notification Date : JAN 26, 2022 – JAN 26, 2022 Planned Owner Notification Date : MAR 19, 2022 – MAR 26, 2022 * NR – Not Reported
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