22TA01 – Turn Signal Lights May Fail – 2021 Toyota Venza Hybrid

January 26, 2022 NHTSA CAMPAIGN NUMBER: 22V033000

Turn Signal Lights May Fail/FMVSS 108

A short circuit can cause dimming or failure of the rear turn signals and hazard lights, reducing the vehicle’s visibility to other drivers and increasing the risk of a crash.

 

NHTSA Campaign Number: 22V033

Manufacturer Toyota Motor Engineering & Manufacturing

Components EXTERIOR LIGHTING

Potential Number of Units Affected 41,544

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021 Venza Hybrid vehicles. Water may enter the rear turn signal LED lights, allowing condensation to form on the circuit board, and causing a short circuit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Dealers will replace both rear turn signal LED bulbs and replace the rear turn signal light assembly as necessary, free of charge. Owner notification letters are expected to be mailed March 19, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s number for this recall is 22TB01/22TA01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01)

Certain 2021 Model Year Venza HV
Rear Turn Signal Lamps May Become Dim or Deactivated

 

Model / Years Production Period Approximate Total Vehicles Approximate Stop Sale Dealer Inventory
2021 Venza HV Mid-September 2020 – Late May 2021 41,500 25

 

On January 26th, 2022, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2021 model year Venza Hybrid vehicles.

 

Condition

The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp.  This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash.

 

Remedy

Toyota is currently preparing the remedy for this issue.  When the remedy is available, Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in the second quarter of 2022.

 

Covered Vehicles

There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall.  Approximately 150 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

 

Owner Letter Mailing Date

Toyota will notify owners by late March 2022.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-270-9371) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 


SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01)

Certain 2021 Model Year Venza HV
Rear Turn Signal Lamps May Become Dim or Deactivated

Frequently Asked Questions
Original Publication Date: January 26, 2022

 

Q1: What is the condition?

The rear turn signal lamp bulbs in the involved vehicles can temporarily become dim or deactivate after exposure to conditions such as heavy rain or car washing that causes condensation to form in the rear turn signal lamp.  This condition may not meet certain federal safety requirements and may cause drivers in following vehicles to not know that the turn signal or the hazard lights have been activated, leading to an increased risk of a crash.

 

Q1a: Are there warnings that this condition exists?

A1a: While the condition is present, the driver may observe that the turn signal indicator on the instrument panel flashes faster than normal when activating the turn signal.

 

Q2: What is Toyota going to do?

Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will replace both rear turn signal LED bulbs with improved ones FREE OF CHARGE, and if necessary, replace the rear turn signal lamp assemblies to fit with the improved bulbs FREE OF CHARGE.

 

Q3: When will the remedy become available?

At this time, Toyota estimates that the remedy can be available in the second quarter of 2022.

 

Q4: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?

There are approximately 41,500 vehicles covered by this Safety (Noncompliance) Recall.

Model Name Model Year Production Period
Venza HV 2021 Mid-September 2020 – Late May 2021

 

Q5: How does Toyota obtain my mailing information?

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q6: What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


January 26, 2022

NONCOMPLIANCE INFORMATION REPORT

 

Vehicle Manufacturer Name:

Toyota Motor Corporation, [“TMC”]
1, Toyota-cho, Toyota-city,  Aichi, 471-8571, Japan

 

Affiliated U.S. Sales Company

Toyota Motor North America, Inc. [“TMNA”]
6565 Headquarters Drive, Plano, TX 75024

 

Manufacturer of the turn signal lamp

STANLEY ELECTRIC
3-33 Iwata Makihira-cho, Okazaki-shi, Aichi, 444-3698 Japan
Phone:  +81-564-82-2111

 

Identification of Involved Vehicles:

Based on production records, we have determined the involved vehicle population to be the vehicles listed in the table below.

Make/Car Line Model Year Manufacturer Production Period
Toyota VENZA Hybrid 2021 TMC September 17, 2020 through May 26, 2021

 

Applicability Part Number Part Name Component Description
Toyota VENZA Hybrid 81540-48010 Lamp Assy, Rr Turn Signal, LH Rr LH turn signal lamp
81530-48010 Lamp Assy, Rr Turn Signal, RH Rr RH turn signal lamp

 

Note:

(1) Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S.

(2)  The vehicles in the above production range are the only vehicles that were equipped with rear turn signal lamps that were located where exterior water can contact a specific heat sink and contain a specific generation LED bulb from a specific supplier.

 

Total Number of Vehicles Involved:

Total:  41,544

 

Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

Although 100% of the involved vehicles were equipped with rear turn signal lamps that were located where exterior water can contact a specific heat sink and contain a specific generation LED bulb from a specific supplier, whether the noncompliance described below can occur depends on a number of factors such as weather and vehicle handling prior to first sale.

 

Description of Noncompliance:

The involved vehicles are equipped with rear turn signal lamp(s) that use LED bulb(s) of a specific generation from a specific supplier.  On these vehicles, these turn signals using these LEDs are mounted in a specific location such that, during certain scenarios (e.g., heavy rain or car washing), it is possible that water may contact the heat sink located behind the circuit board in the LED socket on the turn signal assembly and lead to rapid cooling of this circuit board.  This can lead to condensation forming on the circuit board that may cause some of the electrically conductive materials, such as solder, to dissolve and be redeposited on the circuit board when the condensation dries.  After a small number of cycles, a sufficient amount of material can be redeposited on the circuit board, and further water condensation can cause a short circuit.  This can lead to a temporary dimming or deactivation of the rear turn signal and cause a quick flashing of the turn signal indicator on the instrument panel until the condensation on the circuit board dries.  As a result, these vehicles may not meet certain requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1.  A dim or deactivated rear turn signal could lead to vehicles behind an involved vehicle not knowing that the driver has activated that turn signal or the hazard lights and may result in an increased risk of a crash in certain driving scenarios.

 

Test Results and Other Information:

As a result of reports in the Japan market of dim/deactivated rear turn signals on the involved vehicles and observations of conductive materials being deposited on the LED socket circuit boards in the rear turn signal lamps recovered from the field in Japan, Toyota conducted testing in attempt to determine how the conductive material was being deposited on this circuit board and what effect it had on rear turn signal performance.

Between May and December 2021, Toyota conducted testing to understand the conditions under which condensation could occur on the LED socket circuit board in the rear turn signal lamps in the potentially involved vehicles.  Further, this testing investigated the conditions under which conductive materials could be dissolved and redeposited on the LED socket circuit board in the same manner that Toyota was observing in the field in Japan.  The testing indicated that a larger temperature difference (e.g., ~11 degrees Celsius) between the ambient temperature and the heat sink located behind the circuit board in the LED socket could create condensation that, after a small amount of cycles, could lead to redepositing of conductive materials in the manner Toyota previously observed.  Further testing showed that the presence of these conditions could lead to the temporary dimming or deactivating of the rear turn signal.

Toyota further investigated available diagnostic trouble code information for some potentially involved vehicles in the U.S. and determined that it was possible that vehicles may have experienced a dim/deactivated turn signal condition prior to sale.

As a result, Toyota determined on January 20, 2022, it is possible that the involved vehicles could have experienced a temporary dimming/deactivation of the rear turn signal lamp and did not meet the requirements of FMVSS No. 108, paragraphs S6.1.5.1 and S7.1.2.13.1 when they were sold.

 

Description of Corrective Repair Action:

For all involved vehicles, Toyota dealers will replace both rear turn signal LED bulbs with improved ones, and if necessary, replace the rear turn signal lamp assembly to fit with the improved bulb free of charge.

 

Reimbursement Plan for pre-notification remedies

As the owner notification letters will be mailed well within the active period of the Toyota New Vehicle Limited Warranty (“Warranty”), all involved vehicle owners for this recall would have been provided a repair at no cost under Toyota’s Warranty.

 

Recall Schedule:

Notifications to owners of the affected vehicles will occur by March 26, 2022.  A copy of the draft owner notification letter(s) will be submitted as soon as available.

 

Distributor/Dealer Notification Schedule:

Notification to distributors/dealers will be sent by January 26, 2022.  Copies of the dealer communications will be submitted as they are issued.

 

Manufacturer’s Campaign Number:

Interim / Remedy: 22TB01/22TA01

 


 

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
TOYOTA VENZA HYBRID 2021

 


4 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-22V033-1234.PDF 215.837KB

RCLRPT-22V033-1234

 


Recall Acknowledgement

RCAK-22V033-2988.pdf 645.279KB

RCAK-22V033-2988

 


January 26, 2022 NONCOMPLIANCE INFORMATION REPORT

RMISC-22V033-5605.pdf 145.001KB

RMISC-22V033-5605

 


Manufacturer Notices(to Dealers,etc) – Toyota Date: January 26, 2022 SAFETY (NONCOMPLIANCE) RECALL 22TA01 (Interim Notice 22TB01)

RCMN-22V033-3120.pdf 310.02KB

RCMN-22V033-3120

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V033&docType=RCL

 


 

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Last update on 2022-10-05 / Affiliate links / Images from Amazon Product Advertising API

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