22R1 – Load Carrying Capacity Modification Label – 2022 Toyota 4Runner, Tacoma, Highlander

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May 6, 2022 NHTSA CAMPAIGN NUMBER: 22V310000

Illegible Load Carrying Capacity Label/FMVSS 110

An illegible label may allow the vehicle to be overloaded, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V310

Manufacturer Gulf States Toyota, Inc.

Components EQUIPMENT

Potential Number of Units Affected 661

 

Summary

Gulf States Toyota, Inc. (GST) is recalling certain 2022 4Runner, Tacoma, Highlander, and Highlander Hybrid vehicles. The load carrying capacity modification labels may not be permanent and can fade, becoming illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, “Tire Selection and Rims.”

 

Remedy

GST will notify owners by mail, including a replacement load carrying capacity modification label for their vehicle and detailed replacement instructions, free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact GST customer service at 1-800-444-1074. GST’s number for this recall is 22R1.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Noncompliance Recall 22R1 – (Remedy Notice)

Certain 2022 Model Year Highlander
Certain 2022 Model Year Highlander Hybrid
Certain 2022 Model Year Tacoma
Certain 2022 Model Year 4Runner

Load Carrying Capacity Modification Label – Illegible Labels
NHTSA Recall No. 22V-310

On May 6, 2022, Gulf States Toyota, Inc. (GST) filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Noncompliance Recall on certain 2022 Model Year Highlander, Highlander Hybrid, Tacoma and 4Runner vehicles.

 

Condition

The affected vehicles contain a required load carrying capacity modification label that may not be permanent and can become illegible as the text has the potential to transfer off the label. As a result, the vehicles do not meet a requirement of FMVSS No. 110. A vehicle that is loaded beyond its load carrying capacity may have an increased risk of a crash.

 

Remedy

For all affected retailed vehicles, a new label will be provided to customers, FREE OF CHARGE.  Customers may also visit an authorized Toyota dealer for assistance in replacing the label.

 

Covered Vehicles

There are approximately 661 vehicles covered by this Noncompliance Recall.

 

Owner Letter Mailing Date

GST will begin to notify owners about the remedy in late June 2022.

GST makes significant effort to obtain current customer name and address information when mailing owner letters.  In the event your dealership receives a notice for a vehicle that was sold prior to the Noncompliance Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to applying any new labels.  Dealers should apply any new labels for this recall as outlined in the Technical Instructions found in TIS.

 

New Vehicles in Dealership Inventory

GST has not identified any new vehicles in dealership inventory that are covered by this Noncompliance Recall. However, below is reminder of the dealer’s obligations pertaining to Recalls if there are new vehicles in dealership inventory:

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, GST requests that dealers complete this Noncompliance Recall on any used vehicles currently in dealer inventory that are covered by this Noncompliance Recall prior to customer delivery.   

 

Toyota Certified Used Vehicle (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Toyota Rent-A-Car (TRAC) & Service Loaners

GST requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Customer Support Program.  Please welcome them to your dealership and answer any questions that they may have.  A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety/Noncompliance Recall when circumstances permit, unless noted otherwise in the Safety/Noncompliance Recall dealer letter. For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle Limited Warranty”.

 

Remedy Procedures

Refer to TIS for Technical Instructions on this Noncompliance Recall. Conduct all non-completed Safety/Noncompliance Recalls and Service Campaigns on the vehicle during the time of appointment.

 

Repair Quality Confirmation

Repair quality is extremely important to GST. To help ensure that all vehicles have this Noncompliance Recall performed correctly, please designate at least one associate (someone other than the individual who performed the recall) to verify it was completed correctly on each vehicle prior to customer delivery.

 


Frequently Asked Questions
Published Date: April 4, 2019

 

Q1: What is the condition?

A1: The affected vehicles contain a required load carrying capacity modification label that may not be permanent and can become illegible as the text has the potential to transfer off the label. As a result, the vehicles do not meet a requirement of FMVSS No. 110.

 

Q1a: What is the load carrying capacity modification label?

A1a: This is a label placed on the driver’s door jamb that shows the amount of reduced carrying capacity due to the addition of any factory, distributor, or dealer vehicle modifications. Below is an example of the label.

 

Q2: What is Gulf States Toyota going to do?

A2: Gulf States Toyota will send an owner notification by first class mail in late June 2022, that includes a new label and instructions for installing this label on the vehicle. If a customer feels uncomfortable installing this label, any authorized Toyota dealer can install this label FREE OF CHARGE.

 

Q3: Which and how many vehicles are covered by this Noncompliance Recall?

A3: There are approximately 661 vehicles covered by this Noncompliance Recall

 

Q4: How long will applying the new label take?

A4: Applying the new label takes approximately 12 minutes. If brought to dealer, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

 

Q5: What if I have additional questions or concerns?

A5: If you have additional questions or concerns, please contact the GST Customer Assistance Center at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm Central Time.

 


Chronology :

On 3/10/2022 during a routine audit, GST discovered that the ink on a load carrying capacity modification label installed on a vehicle was slightly smeared. GST immediately replaced all ink ribbons used for load carrying capacity labels and implemented testing to confirm the issue was not present on newly printed labels.

GST also initiated an investigation of the ink smear issue noted during the audit. This included testing, audit of vehicle labels and discussions with the supplier. The investigation indicated that the issue was found on some labels processed by two label printers. GST reviewed the findings and information from the investigation and determined that the condition on required labels may constitute a noncompliance with the FMVSS 110 S10 requirement that labels be legible, visible, permanent and moisture resistant.

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
TOYOTA 4RUNNER 2022
TOYOTA HIGHLANDER 2022
TOYOTA HIGHLANDER HYBRID 2022
TOYOTA TACOMA 2022

 


7 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-22V310-2702.PDF 214.987KB

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Recall Acknowledgement

RCAK-22V310-9814.pdf 645.432KB

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Manufacturer Notices(to Dealers,etc) – Dealer Communication re Important Noncompliance Recall

RCMN-22V310-8394.pdf 921.819KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V310-6335.pdf 655.402KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22V310-6421.PDF 211.145KB

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Recall Quarterly Report #2, 2022-3

RCLQRT-22V310-3847.PDF 211.246KB

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Recall Quarterly Report #3, 2022-4

RCLQRT-22V310-9481.PDF 211.336KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V310&docType=RCL

 


 

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