22LA03 – Tire Information Label – 2020-2022 Lexus RC F

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August 10, 2022 NHTSA CAMPAIGN NUMBER: 22V615000

Missing Weight Capacity On Tire Label/FMVSS 110

The vehicle can be overloaded without the weight capacity information, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V615000

Manufacturer ToyotaeBay Motor Engineering & Manufacturing

Components TIRES, EQUIPMENT

Potential Number of Units Affected 13

 

Summary

ToyotaeBay Motor Engineering & Manufacturing (Lexus) is recalling certain 2020-2022 Lexus RC F vehicles. The tire information label does not list the vehicle’s weight capacity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, “Tire Selection and Rims.”

 

Remedy

Dealers will replace the tire information label, free of charge. Owner notification letters are expected to be mailed September 25, 2022. Owners may contact Lexus’ customer service at 1-800-331-4331. Lexus’ number for this recall is 22LA03.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


SAFETY (NONCOMPLIANCE) RECALL 22LA03 (Remedy)

Certain 2020 -2022 Model Year RC-F
Tire Information Label
NHTSA Recall No. 22V-615

Model / YearsProduction PeriodApproximate Total VehiclesApproximate Stop Sale Dealer Inventory
2020-2022 RC-FEarly March 2019 – Early February 2022130

 

On August 10, 2022, Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2020 – 2022 model year RC-F vehicles distributed in Puerto Rico.

 

Condition 

The subject vehicles have a tire information label without a vehicle capacity weight designated for each front and rear seat location as required by a U.S. safety requirement. Without this information, there is a possibility that a vehicle will be overloaded, which can increase the risk of a crash.

 

Remedy 

Any Lexus dealer will replace the tire information label with a new one FREE OF CHARGE.

 

Covered Vehicles

There are approximately 13 vehicles covered by this Safety (Noncompliance) Recall. All vehicles were distributed in Puerto Rico.

 

Owner Letter Mailing Date

Lexus will notify owners by the end of September 2022.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety (Noncompliance) Recall announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

 

New Vehicles in Dealership Inventory – Reminder  

Lexus has not identified any new vehicles in dealership inventory that are covered by this Safety Recall. However, below is a reminder of the dealer’s obligations pertaining to Safety Recalls if there are new vehicles in dealership inventory:

 

Pre-Owned Vehicles in Dealer Inventory

To ensure customer satisfaction, Lexus requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to QC@lexus.com In the subject line of the email state “Disclosure Form “22LA03” and include the VIN.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

 

Lexus Certified Used Vehicle (LCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

 

Service Loaners

Lexus requests that dealers remove all Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

 

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety (Noncompliance) Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) – Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 

Salvage Title Vehicles

Every attempt should be made to complete an open Safety Recall when circumstances permit, unless noted otherwise in the Safety Recall dealer letter.

For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.

 

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tyler Litchenberger (469) 292-2671 in Lexus Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.

 


Certain 2020 – 2022 Model Year RC-F
Tire Information Label
NHTSA Recall No. 2VV615

Frequently Asked Questions
Original Publication Date: September 27, 2022

Q1: What is the condition?

A1: The subject vehicles distributed in Puerto Rico have a tire information label without a vehicle capacity weight designated for each front and rear seat location as required by a U.S. safety requirement. Without this information, there is a possibility that a vehicle will be overloaded, which can increase the risk of a crash.

 

Q2: What is Lexus going to do?

A2: Lexus will send an owner notification by first class mail starting in end of September 2022, advising owners to make an appointment with their authorized Lexus dealer to have the tire information label replaced FREE OF CHARGE.

 

Q3: Which and how many vehicles are covered by this Safety (Noncompliance) Recall?

A3: There are approximately 13 vehicles covered by this Safety (Noncompliance) Recall. All vehicles affected were distributed to Puerto Rico.

Model NameModel YearProduction Period
RC-F2020 – 2022Early March 2019 – Early February 2022

 

Q4: How does Lexus obtain my mailing information?

A4: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

 

Q5: What if I have additional questions or concerns?

A5: If you have additional questions or concerns, please contact the Lexus Brand Engagement Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

 


Description of Noncompliance:

The subject vehicles have a tire information placard that does not meet the requirements of FMVSS No. 110, paragraph S4.3.  It does not state the vehicle capacity weight value as outlined in paragraph S4.3(a) and does not state the designated seated capacity for each front and rear seat location as outlined in paragraph S4.3(b).  The format and color also do not meet the requirements of the standard.  Without correct vehicle capacity weight information, there is a possibility that the vehicle will be overloaded, which can increase the risk of a crash.

 

Test Results and Other Information:

In late-July, during an internal audit by a ToyotaeBay design group, it was found that the tire information placard format for a small number of Puerto Rico destination vehicles did not match the format of other U.S. destination vehicles. A design review was conducted and found that, during a minor model change for the 2020 model year RC F, the part number for the placard was incorrectly assigned, resulting in the vehicles destined for Puerto Rico being assembled with a general export placard instead of the U.S. destination placard. During the review and a subsequent vehicle audit, it was also found that the vehicle capacity weight and the designated seated capacity for each front and rear seat were not specified.

As a result, ToyotaeBay determined on August 4, 2022, that the subject vehicles do not meet the requirement of FMVSS No. 110, paragraph S4.3.

 

Description of Corrective Repair Action:

All known owners of the involved vehicles will be notified via first class mail to return their  vehicles to a Lexus dealer. For all involved vehicles, the dealers will replace the Tire Information Label with a correct one.

 


Chronology :

In late-July, during an internal audit by a ToyotaeBay design group, it was found that the tire information placard format for a small number of Puerto Rico destination vehicles did not match the format of other U.S. destination vehicles. A design review was conducted and found that, during a minor model change for the 2020 model year RC F, the part number for the placard was incorrectly assigned, resulting in the vehicles destined for Puerto Rico being assembled with a general export placard instead of the U.S. destination placard. During the review and a subsequent vehicle audit, it was also found that the vehicle capacity weight and the designated seated capacity for each front and rear seat were not specified.

As a result, ToyotaeBay determined on August 4, 2022, that the subject vehicles do not meet the requirement of FMVSS No. 110, paragraph S4.3.

 


Tire Pressure Information Label Replacement Certain 2020-2022 Lexus RC F

 

 


3 Affected Products

Vehicle

MAKEMODELYEAR
LEXUSRC F2020-2022

 


9 Associated Documents

ToyotaeBay – Interim 22LB03 Dealer Package – August 2022

RCMN-22V615-9610.pdf 335.312KB

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Noncompliance Notice 573 Report

RCLRPT-22V615-3189.PDF 214.072KB

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ToyotaeBay – Remedy Instructions and TSB – August 2022

RCRIT-22V615-8684.pdf 1090.797KB

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ToyotaeBay – Noncompliance Information Report – August 2022

RMISC-22V615-6999.pdf 142.592KB

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Recall Acknowledgement

RCAK-22V615-4229.pdf 645.963KB

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Recall 573 Report – August 31, 2022

RCLRPT-22V615-6224.PDF 214.066KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V615-4476.pdf 65.562KB

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Remedy Instructions and TSB

RCRIT-22V615-0365.pdf 824.552KB

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ToyotaeBay – Remedy Dealer Package – September 2022

RCMN-22V615-8150.pdf 949.758KB

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